Name: Best Western Plus University Inn
Address: 132 Plaza Dr, Hattiesburg, Mississippi, United States of America, Hattiesburg, Mississippi, US
Price range: US$86–US$163 per night
Rating: 8.25

What guests think

At Best Western Plus University Inn, travellers often highlight clean, comfortable rooms, friendly staff, and a convenient location near dining and highways, while recurring concerns include musty odors, inconsistent bathroom maintenance, and occasional water pressure or shower issues.

Breakfast is frequently praised for variety and restocking, though some guests found it average or poor and a few reported it wasn’t available one morning. Facilities get mixed feedback: parking is easy, but the pool condition varies, lobby renovations have caused disruption, and an advertised bar/restaurant was closed. Overall, you can expect decent value and comfort, but inspect room condition and showers on arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy and the all day coffee bar is appreciated. Feedback on other facilities is mixed: pool condition varies, lobby renovations caused disruption, some exterior doors and hallway A/C had issues, and the advertised bar/restaurant wasn’t open.

Related guest reviews

8

Stephen

8 Nov 2023

·

Stayed 1 night

This Hotel does NOT have a Restaurant or Bar that is open. It is advertised that it does. It does have a little breakfast buffet but nothing else. The Hotel is very clean and has everything else that you need. We were just very dissatisfied that we had to go out to get dinner and a glass of wine after a day of driving 10 hours!

8

Timothy

2 Jun 2025

·

Stayed 1 night

Two of the exterior door card readers were out of order. Guests have to walk around the building to main entrance.

10

Barbara

17 Sept 2025

·

Stayed 2 nights

Came for football game. Hotel was packed but no issues at all. Plenty of parking. Quiet. Staff attentive. Breakfast was well supplied and clean even during crowds. Recommend !

8

Leslie

5 Oct 2025

·

Stayed 1 night

Easy parking. Clean. A little dated, but will stay again. Service was excellent. Comfortable beds.

6

Kenneth

26 Jun 2025

·

Stayed 3 nights

Room was clean and ok. They were remodeling the lobby so there was dust everywhere. Pool was green the whole time. I would tell the front desk each day! They said someone was coming out to shock it. It was still green when we checked out 3 days later! Breakfast was decent.

10

Lyric

26 May 2024

·

Stayed 1 night

The amenities were spectacular (pool& breakfast)

8

Joseph

13 May 2024

·

Stayed 1 night

Pool too small

10

Ancira

26 May 2024

·

Stayed 1 night

Beds are comfortable, pool was nice and clean! Clean rooms and overall nice comfortable stay!

10

Linda Grace

14 Aug 2023

·

Stayed 2 nights

Great Location. Restaurants very near...several within walking distance. Please note the "Bar" is not really open which was not an issue for us but it could be for some guests. That's the only reason I gave a 4 for service. Service was great otherwise.

2

Kendall

23 Jul 2025

·

Stayed 2 nights

The pool was green and disgusting looking. Our room smelt like mold or it had been wet. Not fresh like it should have been coming into a hotel room. Breakfast was great though.

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Cleanliness

Many guests report clean rooms, but cleanliness is inconsistent. Recurring issues include musty or mildew odors and dampness, plus occasional hairs or stained linens and a few reports of roaches or bed bugs.

Related guest reviews

2

Robert

7 Mar 2023

·

Stayed 3 nights

I was restless and moved to the couch to not disturb anyone and fell asleep. The next day I woke up with bed bug bites all over my body. I went to management and she said she could move us, but I told her it wasn't the beds it was the couch because we all slept in the beds prior and we woke up without bites. I have pictures of proof. I believe and would appreciate if you would compensate me for a night.

2

Eric

1 Jan 2024

·

Stayed 3 nights

BED BUGS in room and un friendly staff!

2

Darla

25 May 2025

·

Stayed 1 night

Towels were not fresh. I found a false eyelash in supposedly clean towels. Will not return.

6

Wesley

25 Sept 2025

·

Stayed 1 night

The room was large and spacious, however, the room smelled very musty and the bedding felt damp. There had been a "repair" above the ac unit and the shower door only had one handle. We didn't discover the damp bedding until bedtime and we were all exhausted. The breakfast was not bad. Typical continental with a little variety.

4

Jimmye

11 Feb 2024

·

Stayed 2 nights

There were hair strands in the tub and on the bed. A sock from a previous guest was left on the floor next to the trash can. The top linen/duvet cover was NOT clean. I stayed at this same hotel 1 year ago and while it was not the best accommodation ever then, I'm pretty sure I won't ever return.

6

Andrea

25 Jul 2024

·

Stayed 1 night

Our room smelled of mildew. Our sheets were wet and there was mold in the shower.

2

Victoria

1 Dec 2024

·

Stayed 3 nights

I was initially placed in Room 202, which had a weird smell, but I chose to ignore it because I was exhausted from an 8 hour drive. My son and I were awakened by roaches crawling on us in our beds. We were then moved to Room 325. No roaches, but the shower's water pressure was non-existent. The small stream of water that did flow was ice cold. Horrible experience!! I will NEVER stay at this property again, and I suggest no one else does either.

6

Monica

2 Mar 2025

·

Stayed 1 night

The room and hotel were just fine. However, the bathroom floor did not appear to have been swept or mopped. There was hair on the floor, in the sink and in the shower. There also wasn’t a blanket for the pullout couch bed. We got in late and were only staying one night, so we didn’t request another room and just went on to bed.

4

Robin

21 Jul 2024

·

Stayed 2 nights

Nice facility but our room smelled strongly of mildew.

2

Kendall

23 Jul 2025

·

Stayed 2 nights

The pool was green and disgusting looking. Our room smelt like mold or it had been wet. Not fresh like it should have been coming into a hotel room. Breakfast was great though.

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Rooms

Rooms are generally spacious with comfortable beds, but some feel dated and have maintenance issues such as curtain or A/C control problems, shower door misalignment, occasional noise, and limited Wi‑Fi for multiple devices.

Related guest reviews

8

Innovational

6 Nov 2024

·

Stayed 1 night

Wish we could have closed the curtains, they are bolted to the track that prevents them from closing. This was not helpful since cars parked in the Wendy’s parking lot all night and morning shining lights right into our room.

8

Laurie

28 Feb 2025

·

Stayed 2 nights

Clean hotel, curtains were in bit of disrepair. Typical hotel breakfast-food was hot, dining area was very clean. Food was constantly being restocked by the staff. The front desk staff recommended several local restaurants. We tried Mario's which is right behind the hotel. Excellent food and service. Hotel was a good value for what we paid. Would stay there again.

8

Lizzy

26 Oct 2025

·

Stayed 1 night

Me and my godsister stayed for USM homecoming and we weren’t disappointed! The room was nice and spacious. The breakfast was fresh and delicious. There’s even an all day coffee bar where they also offer tea and hot chocolate. The staff was super friendly. We will be back!

8

Leslie

5 Oct 2025

·

Stayed 1 night

Easy parking. Clean. A little dated, but will stay again. Service was excellent. Comfortable beds.

6

Annette

22 Apr 2025

·

Stayed 1 night

The bathroom shower door was off track the room had a smell the rooms you can hear everything as if you was in the same room love the staff and i am a reward members my expectations was not up to par

8

Stepheno

12 Mar 2024

·

Stayed 2 nights

It’s okay the WiFi there is not great so you’re pretty limited to the devices you can use and bring

6

Wesley

25 Sept 2025

·

Stayed 1 night

The room was large and spacious, however, the room smelled very musty and the bedding felt damp. There had been a "repair" above the ac unit and the shower door only had one handle. We didn't discover the damp bedding until bedtime and we were all exhausted. The breakfast was not bad. Typical continental with a little variety.

6

richard

15 Apr 2024

·

Stayed 1 night

Nice size rooms

8

richard

14 Nov 2023

·

Stayed 1 night

Good, comfortable, quiet stay. Staff were friendly and efficient. Breakfast was as you would expect. The King Suite was a good size, but the sofa was a bit tired. The hotel needs a little updating. The buttons on the window sited aircon unit were so worn, I couldn’t turn it off, so had to unplug it. The unit had apparently been upgraded to a wall mounted digital display, but that had no batteries in it. Small things, but indicative of management not quite on it. However, the price point makes it good value for money

8

Alicia

3 Feb 2023

·

Stayed 2 nights

Love the convenient location, the proximity to the interstate, and the Queen size beds. I love love the coffee options and the facts it’s available all day (more hotels need to do this). The parking was convenient to all entries. I disliked that y’all didn’t offer grits as an option. That’s expected when you offer a full breakfast in a southern state. I truly disliked that the smart thermostat didn’t work in room 215. After running it all day at 74 it didn’t get any warmer. The front desk was very helpful saying we had to increase it to 80. Who sleeps at 80 degrees heat. After another it still didn’t get any warmer. After explaining the issue he lovingly offered my parents another room. I went to check out the room to make sure it could get to a comfortable warm temp. But upon returning to the room, I find my mom asleep and the room comfortably warm. We had to keep the room at 78/80 just so it would feel like 72/74. That was unacceptable. But I do appreciate the gentleman at the front desk was so accommodating.

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Service

Staff are frequently described as friendly and helpful with smooth check‑ins. Some guests, however, reported check‑in confusion or delays, overbooking or room assignment errors, and occasional rudeness.

Related guest reviews

8

Pam

17 Jul 2025

·

Stayed 3 nights

The hotel was fine except for one cockroach in the bathroom 😩. The check-in process was a mess! Evidently, Expedia had not communicated to Best Western that they had already withdrawn payment for my 3-night stay. When I was asked to present the credit card that the room had been booked with it was scanned by the clerk several times and rejected each time. The reason for this was because there was not sufficient funds remaining on my Master Card gift card. It took a call to MC to identify that the payment had already been withdrawn leaving only a small amount on the card. It took several phone calls by both the desk manager and me to clear this situation up. It was time consuming and embarrassing and should not have happened!

10

Leah

15 Oct 2025

·

Stayed 1 night

Breakfast was good, room was clean. Check in and check out we’re very easy.

10

Heather

23 Nov 2025

·

Stayed 2 nights

Room was excellent. Nice and clean. Hotel staff Christina was great and friendly at check-in. Very welcoming environment

10

Barbara

17 Sept 2025

·

Stayed 2 nights

Came for football game. Hotel was packed but no issues at all. Plenty of parking. Quiet. Staff attentive. Breakfast was well supplied and clean even during crowds. Recommend !

8

Lizzy

26 Oct 2025

·

Stayed 1 night

Me and my godsister stayed for USM homecoming and we weren’t disappointed! The room was nice and spacious. The breakfast was fresh and delicious. There’s even an all day coffee bar where they also offer tea and hot chocolate. The staff was super friendly. We will be back!

6

Mr

3 Jan 2023

·

Stayed 2 nights

Getting off the road at 230 am, the front desk vacant, called the hotel, representative tells me, I’m going to have to wait. I was very disappointed. It took nearly 20 minutes for someone to come to the front desk.

2

Danielle

22 Jan 2024

·

Stayed 2 nights

An employee screamed at me for asking if they could check if our room was available for early check in and threatened to cancel my room 3 times. The manager said he would look at giving us an adjustment which didn’t happen. 3rd year staying here is probably the last.

6

Samantha

9 Mar 2024

·

Stayed 1 night

Warning don’t plan on receiving the late checkout you were offered the option for without being disturbed by house keeping 3 times before normal check out time. We got stuck in a huge storm on the way in that added an extra 2 hours to our already long trip. The staff was friendly and accommodating when we called to let them know we would be arriving late. Housekeeping knocked on our door the first time a little before 10:00am. The second time around 11:00 telling us we needed to leave. We were told a late check out was noted and that housekeeping would be able to see it on their system. Either they cannot see it or do not look at it because again at 11:30 they told us we needed to leave. We had been told at check in we had until 12:00.

2

Kindra

25 Jul 2025

·

Stayed 1 night

The reason I gave it an overall 1 star. I had booked a room and payed in advane, we got to the hotel late and our room had been given to someone else. Mind you I had payed in advance. The night shift lady was very nice and actually made accommodations fir us to get a room but it wasn't ready. Then another lady said she would go clean the room. Yes we had to wait in the lobby while the room was being clean. We had been driving for 7.5 hrs and was very tired. All I can say is the night shift ladies went above and beyound and I give them 4 stars, but whoever gave out our prepaid room needs to be fired. We wasn't the only people this happened to on the same night 8 other people had this happened.

10

Natasha

24 Aug 2024

·

Stayed 2 nights

Staff was very nice and helpful.

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Location

Convenient spot near the interstate with many restaurants and shopping options nearby, and several guests noted it felt safe and quiet.

Related guest reviews

10

Terry

5 Mar 2024

·

Stayed 3 nights

Quiet, convenient location.

10

Kimberly

17 Oct 2025

·

Stayed 1 night

Great stay! Near a lot of nice restaurants.

8

Mark

22 May 2025

·

Stayed 1 night

Easy to get to from the expressway and many dinning options close by. Reasonable rates for clean room.

10

Riley

3 Mar 2024

·

Stayed 1 night

Enjoyed our stay. Hotel is very convenient to shopping and restaraunts!

10

James

27 Apr 2025

·

Stayed 1 night

Convenient location. Helpful staff.

10

Dontay

14 Jun 2025

·

Stayed 1 night

Great location. Friendly fast check in process.

10

chanell

10 May 2025

·

Stayed 1 night

Very Nice Close To Everything

10

John

14 Aug 2023

·

Stayed 1 night

Great location, nice clean rooms, friendly staff

8

Ana

1 Jun 2025

·

Stayed 4 nights

Hotel was in a great area. Safe, right off highway, and plenty of food options. Staff was extremely courteous. Breakfast included a hot item and a lot of other "to go" options, such as yougurt, waffles, lots of pasto, and cereal. Room was very spacious. Cleanliness was the only thing I wouldn't rate a 10 since the bathroom was a but outdated. But there were no bugs anywhere in the hotel.

10

Yvonne

27 Aug 2024

·

Stayed 2 nights

Hotel was in a great spot away from the road, great staff, breakfast, and 3 minutes away from the interstate entrance both north and south. Also nearby good shopping centers and a theater if you need something to do.

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Dining

Breakfast is often praised for being tasty, varied, and well restocked, with good coffee available. Some guests found it average or poor, one morning it wasn’t served, and dietary options (e.g., gluten free) were limited.

Related guest reviews

10

Telea

21 Oct 2025

·

Stayed 1 night

Great room, excellent breakfast

8

Linda

9 Apr 2024

·

Stayed 1 night

The hotel staff were very accommodating and friendly. Breakfast was served as advertised. My sister who stayed with me has a gluten allergy and there were no options for her at breakfast.

8

Laurie

28 Feb 2025

·

Stayed 2 nights

Clean hotel, curtains were in bit of disrepair. Typical hotel breakfast-food was hot, dining area was very clean. Food was constantly being restocked by the staff. The front desk staff recommended several local restaurants. We tried Mario's which is right behind the hotel. Excellent food and service. Hotel was a good value for what we paid. Would stay there again.

10

Barbara

17 Sept 2025

·

Stayed 2 nights

Came for football game. Hotel was packed but no issues at all. Plenty of parking. Quiet. Staff attentive. Breakfast was well supplied and clean even during crowds. Recommend !

8

Lizzy

26 Oct 2025

·

Stayed 1 night

Me and my godsister stayed for USM homecoming and we weren’t disappointed! The room was nice and spacious. The breakfast was fresh and delicious. There’s even an all day coffee bar where they also offer tea and hot chocolate. The staff was super friendly. We will be back!

8

Kevin

10 May 2024

·

Stayed 1 night

Great location. Very clean. Comfortable bed. Breakfast was, Terrible. Eggs were like rubber and had a bad taste. Sausage was also lacking in “taste”. Ended up getting breakfast elsewhere when we got back on the road!

10

Lyric

26 May 2024

·

Stayed 1 night

The amenities were spectacular (pool& breakfast)

2

Allen

23 May 2023

·

Stayed 1 night

We specifically selected this hotel versus the several other with comparable prices and location based on the complimentary breakfast. However, the breakfast didn't happen because someone at the hotel did not show up to work. The internet was also down during our stay which was another big inconvenience. When we asked to speak with a manager on Monday morning, there was no manager available to speak with. Big THUMBS down.

10

Shayla

8 Mar 2025

·

Stayed 1 night

Friendly staff, good breakfast from 6-9am, and safety is around 8/10 normal area. Would absolutely recommend and/or stay again.

10

ANN

9 Jul 2025

·

Stayed 1 night

Good coffee.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$86
February	US$98
March	US$108
April	US$104
May	US$116
June	US$114
July	US$120
August	US$111
September	US$95
October	US$96
November	US$100
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $95	17 $91	18 $128	19 $115
20 $93	21 $86	22 $93	23 $94	24 $93	25 $110	26 $110
27 $93	28 $93	29 $93	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $112	3 $110
4 $89	5 $94	6 $94	7 $96	8 $98	9 $134	10 $118
11 $91	12 $98	13 $94	14 $94	15 $94	16 $121	17 $121
18 $92	19 $95	20 $98	21 $96	22 $97	23 $163	24 $142
25 $92	26 $98	27 $95	28 $94	29 $95	30 $114	31 $113

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Refrigerator & Microwave (With Single Sofabed)

Suite, 1 King Bed, Refrigerator & Microwave (With Single Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Best Western Plus University Inn

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Prices for upcoming dates