Name: INNSiDE by Meliá New York Nomad
Address: 132 West 27th Street, Chelsea, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: US$152–US$1,400 per night
Rating: 8.65

What guests think

INNSiDE by Meliá New York Nomad earns frequent praise for its walkable midtown location near subways and sights, modern look, and mostly clean, quiet rooms, with many guests noting friendly staff and useful on-site amenities.

Common frustrations include a mandatory daily facility fee, occasional check-in delays, and uneven fulfillment of VIP perks. Guests also mention noise on lower floors or beneath the gym, along with intermittent maintenance issues (phones, A/C, TVs) and bedding preferences like missing top sheets. On-site dining draws mixed feedback—many enjoy the food, but service can be slow or inconsistent. Best for travelers wanting a clean, central base rather than a pampered, full-service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the gym (some with skyline views) and the lively bar/restaurant. Downsides include a daily facility fee, occasional slow elevators, limited extras like no microwave, and inconsistent room service/app functionality.

Related guest reviews

8

Max Julian

24 Feb 2025

·

Stayed 3 nights

Everything was really really outstanding at this hotel, especially how quiet it was inside! However there is one downside - you have to pay a high facility fee per night taxes! It comes with free and unlimited refill of water and some soft drinks and probably even more, but to me it is an audacity of simply charging this amount PER NIGHT without having a choice and without seeing it on Expedia when booking ! If we would have stayed a week that would have been over another night’s fare!!! So please calculate accordingly when booking and don’t take the price on Expedia for granted.

10

Victoria

2 Sept 2025

·

Stayed 1 night

Great location, comfortable beds and excellent guest facilities such as a well-equipped gym. Hotel was spotless and staff were helpful and friendly.

10

Jay

23 Aug 2025

·

Stayed 3 nights

Great stay with beautiful outside dining and relaxation area in front. Cool elevators also.

8

Karen

13 Apr 2025

·

Stayed 2 nights

Very pricey. By the time you add on all the taxes and fees, plus a $91 "facility fee" (for bottled water, the gym, etc., which I didn't use any of) the price was doubled from what it started at. Why wasn't the facility fee just incorporated into the room price, if it is going to get tacked on anyway? At least that way you would know up front what you are required to pay. I didn't even here about the facility fee until I checked in.

10

Brenda

13 Nov 2024

·

Stayed 6 nights

Very clean, spacious and trendy. on the reception and outside feels nice to hang out. Gym is on the top floor where you can see the nice skyscrapers.

8

Ruslan

12 Jun 2025

·

Stayed 4 nights

Quite nice hotel in the midtown, conveniently located in the middle of Manhattan with just a 2-min walk to the subway station and an average 2-min Uber waiting time. Bright, clean, and quite spacious room with efficient AC and WiFi. Comfortable mattress, blanket, and 2 types of pillows. Complimentary, good-quality spring water during our stay with a daily refill, same for Nespresso capsules. 3.5 out of 5 restaurant downstairs with decent food quality, but the some staff needs to be trained better (except Carlos, who was fantastic). Regular no-stress room cleaning, fresh towels and good shower, hair dryer, iron, and even a steamer for your clothes. Tried to order in-room service last day before leaving, but couldn’t due to error 304 on the hotel website. Haven’t worried since there are dozens of food options in the area. Haven’t checked the gym, but heard it has nice view. Comfortable check-in and quick check-out with a smile. You can find many similar hotels in the area, but you won’t regret choosing this one. 8.5 out of 10.

4

Debabrata

8 Jun 2025

·

Stayed 2 nights

Location and cleanliness made this a great hotel to stay at. Service in the restaurant was very inconsistent with mistakes and some staff looking unhappy. Front desk made an error charging and mixing personal and business cards, even after providing explicit instructions. Elevators are horrifically slow!!! Manhattan has plenty of choice, and for a hotel with this star rating, I would advise travelers to look for better options given the high costs.

8

Sara

24 Dec 2024

·

Stayed 4 nights

The location was great for access to multiple locations and very walkable. The service was GREAT. The only thing that did surprise me was no microwave in the rooms and no communal area where a microwave was available. I had a 16 year old with me and threw away a ton of food just because we couldn't heat it up.

10

Elisa

1 Jun 2025

·

Stayed 2 nights

Great little boutique hotel with all you need at your finger tips. Restaurant onsite . Outdoor space . Quick elevator service Great showers and hardwood floors

10

Timothy

28 May 2025

·

Stayed 2 nights

Perfect for our weekend stay. The room was comfortable and clean and the location is very convenient. The gym is small but has everything you need for a quick morning workout. I will definitely consider staying here on our next trip.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews often describe very clean rooms and public spaces with strong housekeeping. A few note lapses such as dusty floors, hair in bathrooms, stained bedding, or concerns about pests.

Related guest reviews

2

Vi

8 Apr 2025

·

Stayed 2 nights

It looks good on the surface but this place has serious problems—the hotel just hides and pretends nothing is wrong. After 1st night, I found these black specks/things in the bed. I showed the front desk @ they switched our room. We forgot our IPhone charger in the old room. I asked the front desk for help locating the charger, didn’t hear anything so the following AM @ 6, I went back to the front desk. This woman wanted to know why we changed rooms, giving me a hard time & questioning what happened. She demanded photos & said it didn’t look like insects & asked me if the black things were “buzzing or flying around in the air.” It’s not good to wake up and find black things in your bed—whatever it is, it just doesn’t belong there. It didn’t make sense why she was adamant that nothing happened, except this is their normal way of handling such issues—gaslighting. They probably get complaints like this regularly. I asked again about my charger and was told that no one had found a charger in the old room & it was already occupied so they wouldn’t check. Between their online reservation emails resulting in”oops, not found” responses, thr pictures of the lobby not matching reality, hanging up on my 2x when I called, the rudeness of the staff, the cloying pumping of fragrance through their lobby and rooms, to the unwelcome black things in the bed after the first night, it was my worst experience in a hotel.

4

Shannon

30 Nov 2024

·

Stayed 2 nights

The hotel was fine. The service was mediocre. We were guaranteed a 3 check in. Our full room wasn't ready till 6 and even then the bedding was dirty- like gross stains in the sheet and comforter. When this was pointed out they did clean the bedding but otherwise failed to make the situation right. For what we paid, this was a crazy disappointment. I would not stay again.

10

Neil

27 Nov 2025

·

Stayed 5 nights

Clean room, great location and friendly staff

10

Tor Magne

26 Nov 2025

·

Stayed 3 nights

The room cleaning service was excellent and the staff were forthcoming and very friendly.

6

Jill

6 Jun 2024

·

Stayed 4 nights

The entrance and front of the building was lovely. Check in staff was great and kind enough to accommodate early check in. Room was bright but very dusty. Clearly it had been a while since the floor had been swept and mopped. My bed was very squeaky and felt old and like it needed to be replaced. Everything waist level and higher seemed clean and tidy but day after day the floors were just left out - got dustier and dustier and did not appear to have been mopped even once. With a dark floor it was very apparent. The bases of the beds being dark fabric is was also apparent that the dust was settling on them as well.

4

Erika

30 Jul 2025

·

Stayed 1 night

Very small. Room was not clean. Fridge did not work. Very limited amenities and staff was not helpful even though it was not busy. No upgrades offered.

8

Simon

18 Oct 2025

·

Stayed 7 nights

The rooms were clean, but not perfect. There was hair on the bathroom floor. The staff was very helpful. The temperature in the rooms could be regulated well, and the air conditioning is quiet. The windows are not well soundproofed, but the sounds of New York did not bother us.

10

Georgina

24 Jan 2025

·

Stayed 6 nights

Great hotel. Spotlessly clean, great location. Extremely friendly helpful staff. Only criticism is the rooms are small, similar to a cruise ship size. I definitely would return one of the better hotels I’ve stayed at in NY by a mile.

10

Olha

12 Oct 2025

·

Stayed 2 nights

New and clean

10

Anna

24 Nov 2025

·

Stayed 2 nights

Extremely clean, great location, staff were great!

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AI-generated summary based on recent guest reviews

Rooms

Modern rooms are relatively spacious for NYC, with some quiet high-floor options and generally comfortable setups. Reports include noise on lower floors or under the gym, and intermittent maintenance/comfort issues (A/C controls, TVs/phones, bathroom doors, mattress firmness, city-view value).

Related guest reviews

10

Scott

7 Oct 2025

·

Stayed 2 nights

Super clean hotel. Pretty centralize in midtown without dealing with the loud tourist hotels in time square. One of the quietest i've ever been in. Rooms are a little small but most hotels in midtown the rooms are small versus other hotels in smaller cities across the states. would definitely stay again.

8

Armin

2 Jul 2025

·

Stayed 7 nights

The terrace was spacious and with a nice view, however, as soon as we stepped out there, the Internet didn’t work, and even alerting hotel staff to this problem, didn’t fix the issue.

8

Emma

2 Sept 2025

·

Stayed 4 nights

Great position in Chelsea, room was a good size and the staff were lovely. However, the room only seemed to have hot water - shower was scalding and the aircon went from freezing to hot - seemed to have a mind of its own. That said for the price and position I’d recommend.

8

Kathleen

11 Nov 2024

·

Stayed 1 night

I liked the hotels. A bit pricey for what you got. The bed was not comfortable.

4

Pedro German

19 Nov 2025

·

Stayed 4 nights

The room 1911 was located literally below the gym, we couldnt sleep because of the noise of the walkmachines of gym very late at night, then we were woken up vary early by the noises (4am).

8

Lisa

2 Nov 2025

·

Stayed 3 nights

This is a nice hotel near The Garden, perfect if you're going to an event there. Just a reminder if you choose a lower floor you will hear the sound of the city pretty much all night long. The room was clean, nothing extravagant, but nice. The beds were comfortable enough. The bathroom is on the small side. The staff was very friendly and accommodating.

10

Karen

17 Jun 2025

·

Stayed 4 nights

The rooms were large (for Manhattan) and the location was great for subways and trains out of Penn Station. Would definitely stay here again.

6

Donna

8 Nov 2025

·

Stayed 2 nights

Room was very loud with street noise. Problems with elevators

8

Christian

18 Nov 2025

·

Stayed 1 night

Larger than average rooms (for NYC), very clean and modern. Hotel staff was all very pleasant and the on-site restaurant was great.

8

Margaret Lesley

25 Jun 2025

·

Stayed 4 nights

It's a great hotel very centrally located. The service was great. The room was clean and quiet, and was a good place to retreat to. Space is a premium, and there was very limited drawer space in the room, but this is to be expected. The bathroom is small, but with a clever solution to getting natural light that I wish more hotels would use. The only issues we had were the placement of the makeup/shaving mirror in the bathroom, and the bathroom door. The vanity mirror is fixed to the wall at a height only suitable for individuals 6ft or taller. As a 5ft 3in woman, it was utterly unusable for me. It cannot be moved down. Additionally, in our room, the bathroom door could not be closed. It is a pocket door, but our lock did not work.

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Service

Many guests highlight friendly, helpful staff and standout individuals. Others experienced delayed check-in, inconsistent handling of VIP perks, and slow or uneven problem resolution.

Related guest reviews

2

Tyessia

3 Aug 2025

·

Stayed 2 nights

The property management doesn’t know how to try accommodating their guest. They were given two opportunities to better a situation with my check in process and instead of doing so they ruined the experience for my significant other and I

4

Eric

18 Aug 2025

·

Stayed 1 night

Stay started poorly with 1 hour delay at check-in despite their 3pm guaranteed check-in. Communication was also poor until the third representative we were dealing with 30 minutes into our delay. She finally took ownership of the problem with frequent updates as the prior two reps were going through the motions without care. Otherwise, adequate stay.

8

Marlon

29 Nov 2025

·

Stayed 4 nights

Good location. Would like to have had larger beds and a little more space. Staff was very responsive and prompt.

8

Amanda L

29 Jul 2025

·

Stayed 2 nights

This property was nice but very busy! Great for walking to and from Madison Square Garden. It was walkable to Times Square, as well. Uber transfers were quick. We did not receive the complimentary wine, as mentioned in the message from concierge before arrival, as part of our Expedia VIP. We also were unable to check in with early or check-out at 2:00, as part of our perks with Expedia, due to how busy this property was during our stay. We also were charged for a room service order through the restaurant (third-party) that we never received, but the hotel stated they would work diligently to fix this error. Staff was personable. Room was the perfect size, for our party, also clean and tidy. Overall — a good stay!

6

Patricia

21 Jul 2024

·

Stayed 3 nights

We arrived at 5pm and our room wasn’t ready. We’d reserved the Family Loft (2 rooms) and I had to push to get access to our adjoining room so we could clean up and make our 6pm reservation. We did not receive the bottle of wine that was supposed to be included with our VIP perk. Not a single member of the staff ever greeted us or even looked our way when walking through the main lobby, so in terms of customer experience, I would rate this hotel as poor. I will say the room suited our family well, was clean and the location was very good.

10

Mary

25 Nov 2024

·

Stayed 3 nights

Maria at the front desk went above and beyond! We were 10 hours late checking in, tired and frustrated! Maria offered us water immediately answered all questions and was incredibly kind. Every time Maria saw us, she took the time to make sure we were happy and always offered to help with anything we needed. And above it all, she did it with a smile! Well done! I will stay here again and again

10

Riley

11 Aug 2025

·

Stayed 4 nights

Very happy with my stay at INNSiDE. The staff were all exceptional, the hotel was clean and very trendy. The amenities were lovely, the bed was comfortable and the restaurant was also too notch. We also very much enjoyed the pop up taqueria in the hotel. I would definitely stay there again and I don’t hesitate to recommend it to anyone!

6

Diana

5 Jan 2025

·

Stayed 1 night

Good location, very clean and comfortable rooms. However in the morning we realized the hairdryer was broken. We tried to call the front desk but no one answered. So we walked down to ask and were told they would deliver one when they could. After 30 minutes no dryer and we also missed our brunch reservation. We then walked down to the front desk again and they told us they were working on it Not exactly apologetic. The front desk gets backed up so beware if you have any time sensitive reservations. I would say customer service is excellent until you have a problem.

10

mary

17 May 2025

·

Stayed 3 nights

Staff and Service went above and beyond !! A special thank you to MariaLaura Jasenia ! 🙏 her customer service was greatly appreciated! Thank you 😁

10

Lindsay

25 Nov 2024

·

Stayed 1 night

The stay was one of the best hotel stays I have had. The customer service was 10/10, such kind, giving, and helpful staff all around. I would give the stay in total a 9/10, and the only reason it’s not a 10 is because the king bed we stayed in was pretty uncomfortable and extremely noisy, so if you turned at all you would wake up. Everything else about the stay was a 10/10.

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AI-generated summary based on recent guest reviews

Location

Central Chelsea/NoMad spot near Penn Station and subway lines; easy walks to major sights. A few reviewers found the immediate area less appealing or not the cleanest.

Related guest reviews

10

FRANCISCO

12 Jun 2025

·

Stayed 3 nights

Great location between Broadway and 7th.

10

juan

22 Jul 2025

·

Stayed 1 night

Good hotel in perfect location

10

carrie

7 Nov 2024

·

Stayed 3 nights

Great location , close to all subway stations. Walkable to all areas of NYC Lovely ambiance Clean , quiet

8

Emily

10 Jun 2025

·

Stayed 1 night

Wasn’t fond of the neighborhood

10

Zach

8 Jul 2025

·

Stayed 2 nights

very comfortable and quiet. great location.

10

kurt

1 Jul 2025

·

Stayed 3 nights

Great property, amazing location.

10

phillip

26 Jan 2025

·

Stayed 1 night

Great modern hotel in the Chelsea neighborhood.

10

RONALD HAI QUAN

4 Aug 2025

·

Stayed 7 nights

Hotel is close to Subway station. Convenient to walk around. Food, Empire Station Building, Rockefeller Building and other touristy places are within reach. Lastly, our bed and blanket are very comfortable.

10

Zoraida

6 Apr 2025

·

Stayed 4 nights

Great location downtown. In site restaurant is very good. Rooms spacious for NYC.

10

Craig

9 Feb 2025

·

Stayed 1 night

Overall I enjoyed my stay. I was given the option to stay on a high floor which really cut down any outside city noise. The staff were also friendly and knowledgeable. The only downside would be that it is located in midtown Manhattan which itself is not the cleanest area.

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AI-generated summary based on recent guest reviews

Dining

Many enjoyed the on-site restaurant and bar, with several praising breakfast and food quality. Others reported slow or uneven service and occasional room-service/app issues.

Related guest reviews

10

Stephen

13 Oct 2025

·

Stayed 2 nights

Great customer service, clean room, Wilsons restaurant was great for breakfast and dinner.

10

Jeannie

13 Oct 2025

·

Stayed 3 nights

Clean room and kind staff. Spacious rooms. Restaurant was delicious with great service. Excellent location!

6

Susie

12 Mar 2025

·

Stayed 2 nights

The property’s location was fantastic! The street was quiet, making it easy to get in and out of Uber rides without any hassle. However, we did not receive our complimentary wine at check-in. While we understand that early check-in is subject to availability, no alternative accommodations were offered, which was disappointing. The on-site restaurant, The Wilson, was a major letdown. The food was bland, the service was subpar, and the cleanliness was lacking—two sets of utensils and my coffee cup had stains. While it is a third-party restaurant, it also handles room service for the hotel. When we raised our concerns with the front desk, they simply suggested ordering outside food, which hotel staff could bring up. We ordered outside food three times, and each time, it took over 20 minutes for delivery. On two occasions, the food arrived cold and inedible. If you’re looking for a luxurious experience, I wouldn’t recommend this hotel. However, if you’re on a short trip and don’t plan to spend much time at the property, it may be a suitable option.

10

CHER

27 Apr 2025

·

Stayed 3 nights

The service at the restaurant could have been better.

10

Riley

11 Aug 2025

·

Stayed 4 nights

Very happy with my stay at INNSiDE. The staff were all exceptional, the hotel was clean and very trendy. The amenities were lovely, the bed was comfortable and the restaurant was also too notch. We also very much enjoyed the pop up taqueria in the hotel. I would definitely stay there again and I don’t hesitate to recommend it to anyone!

8

Colin

30 May 2025

·

Stayed 2 nights

Liked the overall hotel vibe and the desk staff/cleaning staff did a nice job. The room service was prompt and the food good, but the app to order did not allow any detail so could not order extra sugar in coffee for instance. Overall I would stay again and recommend to others.

10

Christopher

12 May 2025

·

Stayed 2 nights

Great place. Would definitely stay there again. Only suggestion would be to keep the lobby bar open longer.

8

Nelson

11 Jun 2024

·

Stayed 3 nights

Hotel was great, but avoid eating at the hotel restaurant (Wilson). The service and food are awful.

10

Jeremy

8 Nov 2024

·

Stayed 1 night

Great, new property Professional, friendly staff Nice restaurant with good breakfast options

10

Gravette

12 Aug 2025

·

Stayed 2 nights

all around great city hotel. good restuarant, clean, modern rooms, nice amenities. great service.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$183
February	US$210
March	US$266
April	US$317
May	US$338
June	US$351
July	US$289
August	US$247
September	US$410
October	US$406
November	US$307
December	US$438

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $657	17 $426	18 $342	19 $323
20 $287	21 $409	22 $923	23 $917	24 $475	25 $403	26 $487
27 $152	28 $359	29 $1,400	30 $565

Su	Mo	Tu	We	Th	Fr	Sa
				1 $427	2 $384	3 $498
4 $239	5 $565	6 $516	7 $554	8 $557	9 $599	10
11 $410	12 $385	13 $584	14 $560	15 $509	16 $497	17 $534
18 $257	19 $403	20 $560	21 $692	22 $484	23 $528	24 $555
25 $257	26 $401	27 $583	28 $525	29 $475	30 $537	31 $663

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Monthly average prices

About this property

Location

Room options

the Innside Room Queen

the Innside Room King

the Innside Room King City View

the Innside Room Doubles City View

the Innside Room Queen City View

the Family Loft

the Studio with Terrace City View

the Innside Room Doubles

the Family Loft City View

the Townhouse Suite

the Innside Room Accesible

the Townhouse Suite with Terrace

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about INNSiDE by Meliá New York Nomad

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