Name: Riviera Mackay
Address: 5 - 7 Nelson St, Mackay QLD 4740, City Centre, Mackay, Queensland, Australia, Mackay, Mackay Regional, AU
Price range: $139–$288 per night
Rating: 8.53

What guests think

Across recent reviews of Riviera Mackay, travellers praise the central, walkable location and the roomy apartments, while feedback on cleanliness and service ranges from excellent to disappointing, with recurring notes about inconsistent housekeeping and some communication or policy frustrations.

Guests highlight the rooftop deck, and parking is gated with some reports of fees; a few also mention minor maintenance or lift issues. Rooms feel comfortable and modern, often with balconies or river views, though some note worn furnishings, an underpowered bedroom air conditioner, or a smaller-than-expected bed. Overall, expect a convenient base with good space, but be prepared for uneven standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop deck is a highlight, and parking is gated with some reports of fees. A few guests mention minor maintenance issues or a lift problem.

Related guest reviews

8

Joanne

Jul 28, 2024

·

Stayed 1 night

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before

8

Robert

Mar 18, 2024

·

Stayed 2 nights

Nice property with gated parking. The thing I felt uncomfortable with, was check in. There was no one there and i had to give out my visa number over a speaker and hope nobody else was listening.

10

james

Mar 18, 2023

·

Stayed 4 nights

Close to shops & restaurants, with easy parking and laundry in the unit for easy washing if you're on a long stay.

10

Cathy

Oct 9, 2023

·

Stayed 3 nights

Good facilities and friendly staff made the stay very enjoyable

6

Christine

Nov 10, 2025

·

Stayed 3 nights

Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired. Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed. Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed. Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.

8

peter

Aug 19, 2023

·

Stayed 2 nights

Good and very well equipped

4

Wendy

Aug 17, 2025

·

Stayed 2 nights

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!

10

I

Jul 7, 2025

·

Stayed 6 nights

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.

10

Samantha

Jul 31, 2023

·

Stayed 2 nights

Great central location, close to shops, dining, public transport. Great rooftop deck area!

10

Dwayne

Jun 2, 2024

·

Stayed 2 nights

Paying for parking in Mackay. Just milking people

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Cleanliness

Feedback is inconsistent: multiple reviews report dirty bathrooms, mould, dust and sticky floors, while others found rooms clean and tidy. Housekeeping during stays can be irregular.

Related guest reviews

10

Anne

May 29, 2025

·

Stayed 1 night

Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out

8

Erin

Oct 7, 2025

·

Stayed 12 nights

Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing

4

David

Apr 14, 2024

·

Stayed 3 nights

I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.

8

Darren

Nov 19, 2025

·

Stayed 1 night

The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.

4

Helen

Aug 1, 2023

·

Stayed 1 night

A modern property but the apartment was unclean, particularly the carpets and bathrooms.

6

Craig

Sep 30, 2025

·

Stayed 3 nights

Rooms and balcony needed a better clean

4

Wendy

Aug 17, 2025

·

Stayed 2 nights

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!

6

Wade

Sep 22, 2023

·

Stayed 1 night

Stay was ok, place was not very clean, typical of mining town, and high accommodation rates, not worth the money, kettle had mold growing in it.

10

I

Jul 7, 2025

·

Stayed 6 nights

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.

4

Scott

Jun 1, 2023

·

Stayed 1 night

Dirty bathroom

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AI-generated summary based on recent guest reviews

Rooms

Apartments are spacious, comfortable and modern, many with balconies or river views. Some note worn furnishings, an underpowered bedroom air conditioner or a smaller-than-expected bed.

Related guest reviews

10

Anand

Jan 18, 2024

·

Stayed 2 nights

Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal

8

Rolf

Sep 20, 2023

·

Stayed 1 night

It was a modern Apartment, it was cosy and comfy. The Furniture showed a bit use. Nevertheless, the view of the Pioneer River was great. Also I did get help after late arrival. I had some issues with the check in.

10

Grant

Apr 14, 2023

·

Stayed 3 nights

Great location and room

10

Suzanne

Apr 4, 2023

·

Stayed 4 nights

Riviera Mackay was perfect for my 4 night stay while competing in the Queensland Masters Swimming. Quiet and very close to the large shopping area. The apartment was spacious and comfortable.

6

Christine

Nov 10, 2025

·

Stayed 3 nights

Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired. Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed. Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed. Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.

8

Darren

Nov 29, 2025

·

Stayed 1 night

Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.

10

I

Jul 7, 2025

·

Stayed 6 nights

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.

8

Paris

Aug 19, 2025

·

Stayed 4 nights

Was a nice and quiet room and very spacious

10

Clive

Sep 24, 2025

·

Stayed 1 night

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river

8

Zaneta

Dec 8, 2024

·

Stayed 2 nights

There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.

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Service

Service is mixed: numerous guests praise friendly, helpful staff and smooth check-in, but others cite curt pre-arrival communication, rigid rules, limited office hours and uneven responses to complaints or housekeeping requests.

Related guest reviews

8

Joanne

Jul 28, 2024

·

Stayed 1 night

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before

10

Anne

May 29, 2025

·

Stayed 1 night

Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out

8

Robert

Mar 18, 2024

·

Stayed 2 nights

Nice property with gated parking. The thing I felt uncomfortable with, was check in. There was no one there and i had to give out my visa number over a speaker and hope nobody else was listening.

8

Neil

Aug 17, 2023

·

Stayed 2 nights

Office is only open limited hours which is inconvenient with early checkout. Sunday office closes at 4pm.

8

Carolyn

Jun 7, 2025

·

Stayed 2 nights

Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.

6

Christine

Nov 10, 2025

·

Stayed 3 nights

Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired. Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed. Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed. Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.

6

vincen

Jan 23, 2023

·

Stayed 3 nights

poor mannerism

4

Wendy

Aug 17, 2025

·

Stayed 2 nights

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!

10

Kim

Sep 8, 2025

·

Stayed 3 nights

Nikki is great

10

I

Jul 7, 2025

·

Stayed 6 nights

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.

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Location

Central and walkable, close to Caneland shopping centre, restaurants, public transport and riverside paths; also convenient for the lagoon and Botanic Gardens.

Related guest reviews

10

Clive

Dec 10, 2025

·

Stayed 1 night

Check in was seamless, the apartment clean and in good condition. We like the location, close to everything

10

Sandra

Oct 1, 2024

·

Stayed 3 nights

It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.

10

james

Mar 18, 2023

·

Stayed 4 nights

Close to shops & restaurants, with easy parking and laundry in the unit for easy washing if you're on a long stay.

10

Suzanne

Apr 4, 2023

·

Stayed 4 nights

Riviera Mackay was perfect for my 4 night stay while competing in the Queensland Masters Swimming. Quiet and very close to the large shopping area. The apartment was spacious and comfortable.

8

Carolyn

Jun 7, 2025

·

Stayed 2 nights

Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.

8

Andrew

Sep 19, 2023

·

Stayed 1 night

Nice place to stay, very convenient to town.

8

Darren

Nov 29, 2025

·

Stayed 1 night

Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.

6

MARK

Nov 13, 2023

·

Stayed 2 nights

Close to Blue Lagoon Waterpark and Canelands. Apartments have some age and quite worn through heavy rental traffic.

10

Clive

Sep 24, 2025

·

Stayed 1 night

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river

10

Samantha

Jul 31, 2023

·

Stayed 2 nights

Great central location, close to shops, dining, public transport. Great rooftop deck area!

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Dining

Not enough information in reviews.

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Month	Average price
January	$124
February	$132
March	$149
April	$162
May	$178
June	$146
July	$176
August	$164
September	$158
October	$163
November	$149
December	$138

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $150	21 $204	22 $204	23 $249	24 $206	25 $209	26 $148
27 $204	28 $163	29 $248	30 $195

Su	Mo	Tu	We	Th	Fr	Sa
				1 $192	2 $200	3 $255
4 $139	5 $139	6 $140	7 $165	8 $207	9 $172	10 $174
11 $167	12 $288	13 $215	14 $155	15 $144	16 $146	17 $147
18 $140	19 $141	20 $148	21 $151	22 $145	23 $155	24 $148
25 $139	26 $142	27 $142	28 $141	29 $139	30 $146	31 $148

Riviera Mackay

Prices for Riviera Mackay

Monthly average prices

About this property

Location

Room options

One Bedroom Riverview Apartment with Balcony

One Bedroom Apartment with Balcony

Two Bedroom Apartment with Balcony

Two Bedroom Riverview Apartment with Balcony

Guest reviews of Riviera Mackay

Who stays here?

What guests think

Property Policies

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