Name: Riviera Mackay
Address: 5 - 7 Nelson St, Mackay QLD 4740, City Centre, Mackay, Queensland, Australia, Mackay, Mackay Regional, Australia
Rating: 8.53

Guest reviews

8.5

Fabulous

Based on 730 verified reviews

Who stays here?

Business

29%

Couple

35%

Family

28%

Group

6%

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews of Riviera Mackay, travellers praise the central, walkable location and the roomy apartments, while feedback on cleanliness and service ranges from excellent to disappointing, with recurring notes about inconsistent housekeeping and some communication or policy frustrations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Trinity

11 Apr 2026

·

Stayed 1 night

The photos show a pool area suggesting that it has its own swimming pool, but it is near the local pool in town.

4

Grant

3 Jan 2026

·

Stayed 2 nights

Terrible condition got its age. The carpet was stained. The apartment smelt from the drains and the room had not been cleaned properly. Very disappointing

10

Clive

10 Dec 2025

·

Stayed 1 night

Check in was seamless, the apartment clean and in good condition. We like the location, close to everything

8

Darren

29 Nov 2025

·

Stayed 1 night

Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.

8

Darren

19 Nov 2025

·

Stayed 1 night

The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.

5 - 7 Nelson St, Mackay QLD 4740, City Centre, Mackay, Queensland, Australia

Location

A stay at Riviera Mackay places you in the heart of Mackay, steps from Bluewater Lagoon and 3 minutes by foot from Caneland Central. This aparthotel is 0.4 mi (0.7 km) from Jubilee Park and 0.6 mi (0.9 km) from Mackay Enertainment and Convention Centre.

Bluewater Lagoon(0.1 Miles)

Caneland Central(0.1 Miles)

Artspace Mackay(0.4 Miles)

Jubilee Park(0.4 Miles)

Mackay Enertainment and Convention Centre(0.6 Miles)

Ken Burgess Orchid House(1.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 17:00

Before 10:00

Security deposit

AUD 200 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available onsite for a fee of AUD 7 per day. Parking is uncovered, and no reservation is required.

No pets are allowed, but service animals are permitted.

Check-in time is from 14:00, and check-out time is by 10:00. Early check-in and late check-out are available for a fee of AUD 50, subject to availability.

The property is located in the heart of Mackay, just steps from Bluewater Lagoon and 3 minutes on foot from Caneland Central. It is 0.4 mi from Jubilee Park and 0.6 mi from Mackay Entertainment and Convention Centre.

Children are welcome at the property. There is no charge for children under the age of 18, and cribs (infant beds) are available for AUD 10 per stay.

The property offers cribs (infant beds) for a fee of AUD 10 per stay. Rollaway or extra beds are not available. Advance request for cribs is recommended.

Riviera Mackay

Amenities

Property description

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