Name: LondonHouse Chicago, Curio Collection by Hilton
Address: 85 East Wacker Drive, Chicago, Illinois, United States of America, Chicago, Illinois, US
Price range: US$246–US$2,228 per night
Rating: 9.05

What guests think

At LondonHouse Chicago, Curio Collection by Hilton, travelers praise the central riverfront location, striking city and river views (especially from the rooftop), and friendly service, while noting busy public areas, elevator waits, street or elevator noise, and pricey valet parking.

Rooms are often comfortable with standout river views, though some are small or dim, and a number of guests report maintenance quirks or limited in-room amenities (no microwave, Nespresso only). Facilities include a popular rooftop bar, on-site dining, a well-equipped gym, and a spa; praise is common, though the rooftop can be crowded and restaurant service quality varies. Cleanliness is generally strong, but some note stained carpets or missed servicing, and a few report bed bugs. Expect a stylish, lively base with great views in a prime location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar and views are a highlight, with on-site dining, a solid gym (including Peloton bikes), and a spa noted. Downsides include crowded rooftop access, long elevator waits, very expensive valet parking, and a lobby business area lacking privacy.

Related guest reviews

10

Dan

16 Nov 2025

·

Stayed 5 nights

Room impeccable. Staff fantastic! Great Location, great gym and restaurants.

8

Gerald

7 Oct 2025

·

Stayed 3 nights

The hotel is brilliantly situated for everything. Two gripes; the parking is ridiculously expensive $80 a night The lifts are awful, you have to queue forever and you have to use the lift selected for you, there are 6 lifts surely you should be able to use which one you would like.

10

Alison

16 Aug 2025

·

Stayed 4 nights

Hotel is in one of the best locations in downtown Chicago, fantastic views of the city, riverwalk, opposite the Wrigley Building. Amazing roof top bar which as a guest there was front of queue entry. Rooms were serviced every day, lovely comfortable large bed, nespresso coffee machine, magnifying mirror (a must for makeup!!) good shower, everything you need. Can’t comment on food as we didn’t eat here. I would thoroughly recommend this hotel if visiting Chicago, we walked everywhere as we like to see everything and the position is very central to all the tourist attractions, bang opposite the main riverboat excursions, we used the ‘L’ once for Wrigley Field.

8

Maria

3 Aug 2025

·

Stayed 3 nights

Property was nice. Rooftop crowded and overrated.

10

Jean

23 May 2025

·

Stayed 1 night

Lovely hotel, great location. Staff was very friendly, and the rooftop bar is not to be missed!

8

Phillip

23 Apr 2025

·

Stayed 7 nights

Great Hotel overall but valet parking daily rate is a bit steep at $80 per 24 hours though. Yikes

10

Roland

4 Mar 2025

·

Stayed 1 night

Great views of Lake Michigan and the Chicago skyline from the rooftop patio.

10

Shannon

22 Jan 2025

·

Stayed 3 nights

The LondonHouse is my go-to stay for when I’m in Chicago. Be sure to book the Vista Room for floor to ceiling views of Chicago. Located right on the Chicago River and Michigan Ave, it’s convenient to nearly everything! They are a top tier hotel with amazing amenities. The rooftop bar has the best views of Chicago. The spa is delightful. The food is amazing. Everything about this hotel is PERFECT.

10

Matthew William

31 Dec 2024

·

Stayed 5 nights

Great hotel. Amazing location. Spacious rooms. Lovely views overlooking the Chicago river and famous bridges. Rooftop bar is a nice touch. The Peloton-filled gym is great. Would definitely recommend.

10

Julie

27 Dec 2024

·

Stayed 6 nights

We had a fantastic stay. Staff from front door to cleaning to lobby bar were very accommodating. Only wish the ‘business center’ was in a more private setting. It’s in the lobby with a lot of people traffic and noise.

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Cleanliness

Most guests found rooms and common areas clean, with housekeeping frequently praised. However, several report stained carpets or missed service, and a few mention bed bugs.

Related guest reviews

10

Roshaunda

3 Nov 2025

·

Stayed 2 nights

Clean, great location, great room with nice views.

10

Marcus

25 Sept 2025

·

Stayed 4 nights

We really enjoyed our stay at this hotel. The rooms were very clean, comfortable, and well-maintained. The staff was friendly, welcoming, and always ready to help with anything we needed. Overall, it made our visit easy and enjoyable — we’d definitely recommend this hotel to others and would stay here again!

6

MARIA EUGENIA

12 Jul 2025

·

Stayed 3 nights

Everything was fantastic but myself and my daughter got bitten by bedbugs. Nasty.

2

Pavan Kumar

7 Jul 2025

·

Stayed 2 nights

Bed bugs

8

howard

4 Jul 2025

·

Stayed 3 nights

Great property in great location. Would stay again. Rooms could be slightly more updated - stable doors for toilets not ideal for all. Carpets in need of a good deep clean.

4

Giovanni

17 Jun 2025

·

Stayed 5 nights

was very disappointed very dirty kinda like fake luxury something about it was just off the room was completely different than in the pictures and was very dirty. Very very dirty carpets had stains in them. Mystery stains literally everywhere. Everywhere mystery stains not one spot didn’t have a mystery stain that was stains on the carpet stains on the shelves stains on the sofas. There’s a lot of broken stuff and what do you mean eight dollars for a water they couldn’t even give us a complementary water. and did I mention stains

10

Tiyamike

16 Jun 2025

·

Stayed 4 nights

I thoroughly enjoyed my stay at the London house, we got in very late but the check in process was so smooth and easy, I’ve been to a lot of hotels and they don’t come in everyday to change linen etc, our room is as clean from the first day up until we left, there was no noise despite being downtown!! I would highly recommend and our flight was also late but they allowed us to keep our bags while we toured the city.10/10 recommend

6

Anjanet

27 Mar 2025

·

Stayed 1 night

Ricky at the front desk was very approachable and nice, the room was clean and cozy, except the carpet needed cleaning too many stains around the bed and no information for the hotels restaurant, room service (besides breakfast), or pool in the room. The waitstaff in the hotels “21st floor” bar were attentive and polite, the food was good had the chicken skewers. No housekeeping knocking during check out. And the area is super convenient overall would stay again.

10

Jeanne

13 Feb 2025

·

Stayed 2 nights

Our room was spacious and clean. The bed was comfortable and bathroom was clean and updated. The view from our room was awesome. The staff was friendly and accommodating. We enjoyed our stay and would definitely stay here again.

10

Giavanna

27 Nov 2024

·

Stayed 3 nights

They never came to clean our room while we were out and we asked if they could.

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Rooms

Many rooms are comfortable with excellent river or skyline views, and some feel spacious. Recurring drawbacks include street or elevator noise, smaller or dimly lit layouts, sliding bathroom doors, and occasional issues with Wi-Fi/TV or climate control.

Related guest reviews

4

Mr F

5 Nov 2025

·

Stayed 9 nights

Room was beside noisy lifts

6

Andrew

27 Aug 2025

·

Stayed 2 nights

For the price, great location and views. We were able to walk to shopping, attractions, and restaurants. It’s a very beautiful hotel with a popular rooftop. Our room was spacious. My only complaint was the street noise. Bring earplugs if you’re a light sleeper. You have to pay for water bottles that are provided in the room but you can ask for water at the front desk.

2

ekta

24 Aug 2025

·

Stayed 2 nights

This is our 6th or 7th time staying here. I we proposed here and we even had all our family stay here during my wedding time. This will be our last tho. It’s definitely not same. Our room was ok. But it was sooo noisy. All night long we heard sirens, and noises, both day and night. Clearly the hotel has done nothing about getting better windows or upgrading in this regard. The hotel also felt just trashy compared to the past. Check in was fine and that’s about it. Even the roof top seemed like it needed an upgrade. Although the food at the rooftop was very good. Just overall had two sleepless nights, and nothing impressive anymore. I am sad because this was “our” place and we always recommended it to everyone. My sister in another room by an elevator said the same thing. It was super noisy. And the elevators took forever to come or were always packed. :(

8

Daphne

20 Jul 2025

·

Stayed 4 nights

Good property. Room was nice the things I did not like was carpet in the room and also not enough lighting in the room.

6

Kimberly

9 Jun 2025

·

Stayed 1 night

The room had nice furniture (true to the site) and was clean. Unfortunately the remote controls for both of the TVs didnt work. There was only one untinted mirror and it is in the bathroom. So no place to sit and get cute ladies!! It was nice to have a fridge, though. The view was not great. Despite being a “suite;” it is a suite in name only in that the room has a separate living area. The pull out bed was unmade and we had to take half the sheets off of the regular bed to use on the pullout. The initial front desk staff completely ignored us and served another guest despite us waiting at the desk for at least 5min. Thankfully, another team member saved the day and got us checked in. The front desk staff could be much more personable and acvomodating. It would’ve been nice to have been offered something for our trouble. The valet and bellman were lovely but the valet fees are a bit high ($80/night). Definitely NOT worth the $730/night. I wish I thought it was as lovely as everyone said it was on TikTok, but alas.

6

Syd

28 May 2025

·

Stayed 5 nights

This hotel is a very busy and noisy one and because of the outside traffic for its rooftop is more geared for younger guests. Young motorcyclists were playing with their very loud motorcycles outside the hotel all night long and wouldn’t leave. It was very hard to fall asleep.

6

ne-kesha

27 May 2025

·

Stayed 5 nights

Pros: Really comfortable beds clean rooms (lots of space we booked a suite) The best bellman of any hotel I've ever been to. Good room service food and the room service staff were really nice (shout out to Nelson) Location is walkable to a lot of things Cons: Front desk staff were very hit or miss. Our room was not as described on the hotels.com website and the front desk took no ownership of this. It's their partnership. Our room did not have the pictured desks and the internet did not work at all (we were there for work) They moved our rooms to which the internet barely worked there but we didn't want to have to move again. I was grateful to Erica who took over our case in the front desk. Our first night we wanted to grab food and the server in the lobby Michelle was super rude to us, we were very grateful when Jack took over he was so nice. One thing is the soundproofing on the building is awful good luck getting a good nights rest. It sounds like sirens are in your ears every 10 minutes and there is a loud take off from the train. It was actually crazy how loud it was I have never experienced a hotel or even an apartment like this in my life.

6

Miguel

10 May 2025

·

Stayed 1 night

Our room was right by the elevator which made it impossible to sleep. We kept hearing the elevator all night.

4

Chris

9 Apr 2025

·

Stayed 4 nights

I can hear everything on the outside . Also my ac did not work

10

Laura

2 Mar 2025

·

Stayed 7 nights

The hotel was amazing. We upgraded to a river front room when we arrived at check in and it was the best thing we did as the views were spectacular.

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Service

Service is often friendly and helpful, with concierge and door staff called out positively. Still, multiple reviews note inconsistent front desk or bar/restaurant service, upgrade pressure, slow responses or undelivered room service, and confusion around breakfast vouchers.

Related guest reviews

8

Beth

8 Oct 2025

·

Stayed 4 nights

The hotel itself was really nice, and the location couldn’t be better! The rooftop patio bar was great — beautiful views and a fun vibe. The only downside was the inside bar. The staff there just didn’t seem to care much. My husband ordered a salad with grilled chicken, but the chicken was completely burned. When he asked for it to be redone, the server said she could just “take the chicken back,” which didn’t make sense because the salad would be ruined by the time it came back out. It just wasn’t handled very well. Overall, a nice place with a lot of potential — they just need to work on service and kitchen consistency.

10

Melissa

30 Sept 2025

·

Stayed 1 night

The staff were great and extremely helpful. We arrived early and they were able to help us get checked in early.

6

Michael

24 Aug 2025

·

Stayed 1 night

I recently stayed in at The London House in Chicago while work was being done on my primary residence. I booked their Presidential Suite which I was told was the nicest room on the property. The room itself was very large and quite lovely. When I spoke with them on the phone I stated that we’d be checking in late and we would still want to order room service. Our check in was a little after and I was told that room service would be available to order until 10:45pm. When I called room service 10:30 it went to their voicemail response that said something like there is a high volume of calls leave a name and room number and we will call you back shortly. I left a message. After not hearing back I called again- and again the same automated message. So I called the front desk who placed me on hold to try to transfer me. They later came back on and told me that they weren’t able to get a hold of them and proceeded to recommend take out options near me. All things said and done (I.e. parking, late checkout, ect..) our night in the “Presidential Suite” came out to around $1,000. At that price the service should’ve been exception. The linens were also not very comfortable and the bad lacked a traditional comforter and instead had some sort of furr throw.

10

shelleda

10 Jul 2025

·

Stayed 4 nights

Thank you to everyone at this amazing hotel who made our visit special. The gentleman who checked us was very nice. Special shout out to the concierge specialist, Mary who made our stay extra special. I was traveling with my two young daughters and she recommended some great activities for us to do. It did not stopped there, Mary took the time to learn my two daughter’s names and sent a special note to our room for them. It really added a special touch and really made them happy.

8

David

3 Jul 2025

·

Stayed 2 nights

We liked the view and the location. With our second visit here the front desk check-in gentleman was not as warm and friendly as other staff have been. We always have a great experience with the valet (they are helpful in finding transportation) and the luggage handlers were very accommodating. Our room was cleaned very well after the very first day.

10

Jeffrey

24 Jun 2025

·

Stayed 6 nights

Bellhops were extremely professional, helpful, fun and courteous. The Rooftop & main bar (female) bartenders were tireless, friendly, outgoing, and on top of their profession! Check-in went fairly smooth: we arrived early & as expected, our room wasn’t ready. We were offered a better room with immediate occupancy for $100 more a night. We declined. Friends that had also booked at the time we did, accepted an “upgrade” at a $75 more a night offer. Their room was no different from ours, yet they paid a great deal more to have immediate occupancy. So, perhaps, “buyer beware?” During our 6 day stay, I heard the same “upgrade” offer (made repeatedly to several guests). Maybe the upgrades were truly upgrades, but not so with our friends. The “push” Made me question Hilton’s professionalism.

10

Darrell

18 Jun 2025

·

Stayed 4 nights

The entire staff was as friendly, professional and helpful as any place that I have ever stayed. Fantastic customer service

2

Chen

27 May 2025

·

Stayed 1 night

Every time I book a room with river view through Expedia, the front desk always refuse to acknowledge, and ask me to upgrade for a room with river view, I don’t know if it’s Expedia or the hotel’s fault, but it’s truly ridiculous, the rooftop bar service is always unpredictable, they have empty tables but won’t take any walkins, whether you have a room with them or not, they let everyone in but won’t give you any tables, the management is just incompetent

6

Christina

16 May 2025

·

Stayed 1 night

This would have been a great stay but the culinary experience at LondonHouse made it terrible. We booked 2 rooms for the first night of the Cowboy Carter concert in Chicago. We ordered l food before the concert on the second floor lounge, all the food came in boxes and the order was wrong. There was no attempt to correct the order other than serving additional drinks we didn’t want. The next day we tried again to utilize one of the site restaurants, the LH Rooftop. We were seated, then waited over 20 minutes for someone to come to our table. We were the only guests seated inside the restaurant so the wait was unwarranted. A member of our party left to requested a manager who said they wound be sending someone over. We waited another ten minutes before leaving. As we were walking to the door, the assigned waitperson was rude and confrontational. What should have been a fun weekend in the city turned into an expensive and uncomfortable endeavor. I expected more from a premier Hilton located in such a bustling area in Chicago.

10

Kim

5 May 2025

·

Stayed 4 nights

Overall customer service was exceptional. Concierge Mary did amazing job. Sean, was great I can truly say the whole staff was amazing.

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Location

Exceptionally central and walkable—right by the Riverwalk, Magnificent Mile, transit, and major attractions. A few guests mention the busy surroundings and occasional safety concerns outside.

Related guest reviews

8

Francis

5 Nov 2025

·

Stayed 6 nights

The hotel location is perfect, right in the centre of the city

10

Robert

26 Sept 2025

·

Stayed 4 nights

Enjoyed my stay, very nice hotel with easy access to Riverwalk.

10

Brandi

4 Aug 2025

·

Stayed 3 nights

Beautiful property in a prime location. Convenient to transportation and walkable to many attractions.

10

Anthony Edward

19 Jul 2025

·

Stayed 4 nights

The location of the hotel was perfect. A lot of restaurants and tourist attractions were walking distance and majority of the public transportation was near by as well

10

Sally Floyd

19 Jun 2025

·

Stayed 5 nights

Very nice hotel in the heart of downtown Chicago. Walkable to many attractions, including Art Institute, the Bean at Millennium Park. Bus stop for public transportation across the street (to Field, Adler and Shedd Museums). HOHO bus stop across the street. Riverwalk entrance across the street. Clean room and comfortable bed. Staff very nice and accommodating. Best rooftop bar for views of the city.

10

Richard

12 May 2025

·

Stayed 6 nights

Fantastic location on the river and in the loop. First class experience all the way.

10

Kathy Ly

31 Mar 2025

·

Stayed 3 nights

Great location

10

Melissa

4 Jan 2025

·

Stayed 4 nights

Perfect location

10

Guilherme

31 Dec 2024

·

Stayed 3 nights

Great Hotel and Location!

10

Kristine

16 Dec 2024

·

Stayed 2 nights

Stellar location and views.

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AI-generated summary based on recent guest reviews

Dining

On-site options (rooftop, Land & Lake, Ocean Prime) earn many compliments for food, drinks, and atmosphere. Others describe poor food or slow, inattentive service, and several were frustrated by unclear breakfast voucher credits and extra charges.

Related guest reviews

2

Angela

7 Nov 2025

·

Stayed 4 nights

Noisy in all areas Lounge / reception area loud music and nobody listening Awful food in ground floor restaurant

8

Beth

8 Oct 2025

·

Stayed 4 nights

The hotel itself was really nice, and the location couldn’t be better! The rooftop patio bar was great — beautiful views and a fun vibe. The only downside was the inside bar. The staff there just didn’t seem to care much. My husband ordered a salad with grilled chicken, but the chicken was completely burned. When he asked for it to be redone, the server said she could just “take the chicken back,” which didn’t make sense because the salad would be ruined by the time it came back out. It just wasn’t handled very well. Overall, a nice place with a lot of potential — they just need to work on service and kitchen consistency.

10

Trenton

12 Aug 2025

·

Stayed 4 nights

Great hotel & staff! Clean, easy check in/out. It’s in a great location so you can walk to a lot of spots. My only thing is you hear a lot of sirens and boat horns but as someone who is a light sleeper I didn’t have an issue but just fyi for your kiddos and those day naps. My room was on the 16th floor with a partial river/city view. The rooftop bar was nice for drinks and view. The food was…let’s just say go explore those food options in the city! Overall, I would definitely stay again!

10

Rhonda

2 Jul 2025

·

Stayed 3 nights

All staff went out of their way to be helpful. I loved the LH rooftop bar, the food was amazing . The Land and Lake Restaurant food was so good and reasonably priced. I had breakfast there every day the staff was awesome.

10

Bryhana

23 Jun 2025

·

Stayed 2 nights

I flew in for a quick weekend getaway and absolutely loved the views from my room! The hotel’s location was perfect—right in the heart of downtown Chicago and close to everything. I’d definitely stay here again. I also really enjoyed breakfast at Land & Lake and had an amazing date night at Ocean Prime.

6

Christina

16 May 2025

·

Stayed 1 night

This would have been a great stay but the culinary experience at LondonHouse made it terrible. We booked 2 rooms for the first night of the Cowboy Carter concert in Chicago. We ordered l food before the concert on the second floor lounge, all the food came in boxes and the order was wrong. There was no attempt to correct the order other than serving additional drinks we didn’t want. The next day we tried again to utilize one of the site restaurants, the LH Rooftop. We were seated, then waited over 20 minutes for someone to come to our table. We were the only guests seated inside the restaurant so the wait was unwarranted. A member of our party left to requested a manager who said they wound be sending someone over. We waited another ten minutes before leaving. As we were walking to the door, the assigned waitperson was rude and confrontational. What should have been a fun weekend in the city turned into an expensive and uncomfortable endeavor. I expected more from a premier Hilton located in such a bustling area in Chicago.

10

Igor

22 Apr 2025

·

Stayed 2 nights

We recently stayed at the hotel and had an unpleasant experience with the breakfast at the hotel restaurant. Upon check-in, we were not provided with any clear information about how breakfast is handled. We had to figure it out ourselves. It turned out that we were given breakfast vouchers covering $20 per person. However, when we went to the restaurant, the staff did not explain how the voucher system worked. The waiter simply told us to order what we wanted and said the vouchers would be applied afterwards. To our surprise, we ended up being charged an extra $80 after breakfast. This was very disappointing, especially since the hotel description stated that breakfast is included, which led us to believe it was fully covered. We feel this lack of transparency is unfair to guests and creates confusion. It would be much better if the hotel provided clear information at check-in and trained restaurant staff to explain the voucher policy properly. This experience left a negative impression during an otherwise pleasant stay.

10

Angela

15 Apr 2025

·

Stayed 5 nights

LondonHouse is in a great location. Easy access to restaurants and shopping. The staff was wonderful as well. The Ocean Prime restaurant inside the hotel had incredible food and ambience.

10

Shannon

22 Jan 2025

·

Stayed 3 nights

The LondonHouse is my go-to stay for when I’m in Chicago. Be sure to book the Vista Room for floor to ceiling views of Chicago. Located right on the Chicago River and Michigan Ave, it’s convenient to nearly everything! They are a top tier hotel with amazing amenities. The rooftop bar has the best views of Chicago. The spa is delightful. The food is amazing. Everything about this hotel is PERFECT.

10

Amber Leah

5 Jan 2025

·

Beautiful hotel right on the river. Perfectly located to walk to shops, restaurants, and top sites of downtown Chicago. The rooms were clean, comfortable, and quiet. I would recommend you eat outside the hotel. The food was expensive and just average. I would stay here again if ever back in Chicago.

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Month	Average price
January	US$171
February	US$201
March	US$251
April	US$319
May	US$490
June	US$599
July	US$535
August	US$360
September	US$403
October	US$404
November	US$270
December	US$238

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $924	17 $847	18 $619	19 $864
20 $312	21 $546	22 $827	23 $1,933	24 $377	25 $446	26 $606
27 $250	28 $743	29 $896	30 $753

Su	Mo	Tu	We	Th	Fr	Sa
				1 $359	2 $357	3 $635
4 $446	5 $442	6 $2,228	7 $518	8 $510	9 $450	10
11 $2,088	12 $442	13 $694	14 $591	15 $446	16 $373	17 $801
18 $740	19 $883	20 $938	21 $830	22 $486	23 $488	24 $498
25 $246	26 $396	27 $728	28 $679	29 $303	30 $363	31 $276

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Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds, Accessible, Bathtub

Room, 1 King Bed, Accessible

Room, 1 King Bed (Peloton Wellness Room)

Room, 2 Double Beds, Accessible

1 King Bed, 1 Bedroom Suite

Suite, 1 Bedroom

Room, 1 King Bed (Hydrow Wellness Room)

Room, 1 King Bed

Studio, 1 King Bed, Corner

Presidential Suite, 1 King Bed, Accessible

Room, 2 Double Beds

Vista Room, 2 Double Beds

Suite, 1 King Bed, Accessible

Room, 1 King Bed, River View

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about LondonHouse Chicago, Curio Collection by Hilton

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Prices for upcoming dates