Name: Embassy Suites by Hilton St. Louis St. Charles
Address: 2 Convention Center Plz, St. Charles, Missouri, United States of America, St. Charles, Missouri, US
Price range: US$136–US$525 per night
Rating: 8.65

What guests think

At Embassy Suites by Hilton St. Louis St. Charles, guests frequently praise the friendly staff, spacious suite-style rooms with separate living areas, and the convenient location next to the convention center with easy access to highways and area dining.

However, pool and hot tub availability and cleanliness are inconsistent, and busy periods bring long elevator waits and crowded common areas. Reviews on cleanliness and maintenance are mixed, citing worn furniture, occasional odors or pests, and air-conditioning or plumbing problems, though many rooms are described as clean and comfortable. Dining feedback varies: breakfast can be great but also suffers from cold items or long lines, evening reception snacks are limited, and the restaurant/coffee shop sometimes have reduced hours. Expect roomy suites and solid perks, but uneven operations during peak times.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are a frequent pain point—often crowded, occasionally closed for maintenance, or reported dirty; elevator waits and limited parking occur during events. A small gym is noted, and the bar/manager’s reception are available though lines can be long.

Related guest reviews

8

Jim

26 Mar 2025

·

Stayed 4 nights

Overall a good experience. Good breakfast buffet with omelet being made for you. Overall cleanliness was good. They had difficulty keeping the pool available with the right chemical balance.

10

Randy

24 Mar 2025

·

Stayed 1 night

Hotel was great very clean, pool was closed which is a huge bummer when that was part of the reason why we stayed.

6

Sarah

24 Mar 2025

·

Stayed 1 night

It would've been a great stay but the whole reason we booked was for the pool. And it wasn't open. They kept putting it off every 20-30 min before giving a definite no at 6. That was super frustrating. The staff was all so friendly and hotel very nice but pool not being open was a problem.

10

Retina

24 May 2024

·

Stayed 2 nights

Friendly staff who checked in on us and made sure we had a good stay. The hospitality staff quickly responded to any requests. The guest hospitality happy hour was nice too. Fitness facility met all expectations.

10

Brittany

17 Sept 2025

·

Stayed 3 nights

Its a great place to stay when visiting St. Charles. It has ample parking with a nice fountain on the backside. Easy access to highways and restaurants close by. The pool is nice with a small gym to the left. Small breakfast buffets with french toast and eggs fruit and yogurt. There is a bar i didnt vist but looked nice. Room service was good. A salmon with shrimp and a cheesecake. The rooms all sleep 6 seperating the bedroom from the living space. Great price for the space given. It has a convension center with another area looking to be updated soon. Bonus the historic part of St. Charles is just down the way along the river and the ampetheater is about 10 minutes away. AND if you download the HILTON APP you will be able to recieve a digital key to your room to unlock your door with the press of a button.

8

Mark T

21 Jul 2023

·

Stayed 1 night

It had easy location on / off Interstate. Quick and easy check in. Breakfast was fair could have been better. Parking was an issue at this location. Limited parking in front entrance, if you arrive late plan on parking in rear lot and entering in back hotel entrance. Was well lite but just a hassle.

10

Crystal

27 Oct 2024

·

Stayed 1 night

The hotel was beautiful and very clean. The only complaint I have is that all three elevators were not operating and it took a long time to get one.

6

emily

26 Jun 2025

·

Stayed 1 night

Room was pretty clean with comfortable bed. The pool was very dirty and water had a bad odor. Breakfast was cold and there wasn’t a clean table to sit at. If you are going on the weekend expect a big crowd.

10

Cayanne

4 Aug 2024

·

Stayed 2 nights

The hotel staff were always nice, the rooms were clean and the beds were comfortable. Elevators were always busy and had very long wait times. But all together the hotel was very clean and breakfast was great!

8

Brandi .

2 Apr 2025

·

Stayed 2 nights

The only issues was the pool and hot tub being closed. They did allow us to check out later and i appreciated that.

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Cleanliness

Feedback is inconsistent: many guests found rooms clean, while others reported dirty or worn furniture, unpleasant odors, insects (e.g., ladybugs), and housekeeping misses.

Related guest reviews

6

JoAnn

7 Jun 2025

·

Stayed 4 nights

The breakfast buffet was great. A good selection. The sofa in the room was filthy. The pull out mattress was awful and I don’t think the blanket had been washed in months. So the best part was the buffet and location.

10

Megan

28 Dec 2025

·

Stayed 2 nights

Friendly check in staff, clean rooms, will definitely stay again.

6

Karen

3 Dec 2024

·

Stayed 5 nights

I’ve stayed here several times and had a good experience but this time was different. I paid $985 for a five night Wellness room with the air purification and when I arrived I was told it wasn’t available so I was given a corner room. I didn’t need a large living room since it was just my husband and myself. I feel like I got overcharged for a room I didn’t receive. When we got into the room, the carpet wasn’t clean. The carpet next to the living room table had something sticky on it which stuck to my socks. We found Doritos on the floor between the bed and the wall (there was a 2 foot gap). We found deflated balloons on the floor next to the couch. The bathroom floor wasn’t cleaned. Our socks were dirty after walking on it. What was really weird is that we kept finding lady bugs on our bed and on the table. We found 4 of them on the ceiling in the living room. Not sure we’ll stay here again.

10

Jennifer

16 Dec 2025

·

Stayed 1 night

Excellent staff. Great room! Very clean. Amazing breakfast!

4

Josh

20 Oct 2024

·

Stayed 1 night

The location and surrounding environment of this hotel were great. The actual room appeared to not have been cleaned well in quite some time, other than the bed linens. The couch had visible stains and dirt on it, the wheels fell off the ottoman when we moved it to the side of the room. The bathroom had a strong urine odor and there were orange stains and body hair on the sides of the toilet. We also found a bug in the shower. The hallways are obviously not vacuumed regularly. The food here was good and plentiful. The staff were friendly, but when we brought our concerns to them (not seeking any monetary benefits, just to let them know the room needed attention), there was no effort to write down a list of concerns. Just an “ok, thanks for letting us know”. The building is beautiful, it’s unfortunate it’s not being well-maintained.

10

Tom

29 Dec 2025

·

Stayed 1 night

We had a great one night stay. They had a pack and play for our infant and the room was very clean. Would highly recommend.

2

Laura

31 Dec 2024

·

Stayed 2 nights

The room smelled like mildew. There was a ladybug on the bed pillow and one on the floor. There was hair in the shower, the bathroom floor, and the bedroom floor. At check-in, we asked for maid service on Saturday. We did not receive it. The breakfast food was very average, if not below average. We will not stay here again.

4

Kellie

7 Dec 2025

·

Stayed 2 nights

Smelled like mold, clearly needs undated bad. No water pressure. Sheets and bedding smelled.

10

Elizabeth

11 May 2025

·

Stayed 1 night

Rooms are so clean

4

Antoinettia

27 Dec 2022

·

Stayed 19,353 nights

Shower curtain had poop on it! They don’t clean rooms. It was disappointing. I had to add a night due to travel and they came to clean at that point.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with separate living areas and generally comfortable beds, but decor can feel dated and some sofa beds uncomfortable. Noise from the atrium or elevators and loud A/C are mentioned.

Related guest reviews

10

Ted

19 Dec 2024

·

Stayed 1 night

Easy access to downtown St. Charles and to the interstate, also clean and comfortable accommodations, room size was awesome.

6

Derek

27 Jun 2024

·

Stayed 1 night

Rooms need to be updated old bathroom old chairs everything was just old paid way to much money for a king suite

10

Kim

5 Sept 2023

·

Stayed 3 nights

Spacious rooms and comfortable beds.

10

Sarra

22 Sept 2025

·

Stayed 2 nights

So glad we switched hotels to come here. Not only is the hotel big and nice with a pool, but the freaking free breakfast is phenomenal!! Eggs anyway you like made to order! Pancakes, potatoes, fruit, muffins, sausage, bacon, biscuits and gravy!! Fountain pop and juice on tap!! Omelets made to order as well! Also, for us, big family with four kids and two adults, it’s important to have that sofa couch but it’s more important to have that sofa couch in its own room! One that can be separated by a door and the room we got was just that! The only issue I had was that the window opened although not a whole lot but enough for a toddler to get their head through and/or a small pet. There was no screen on the window either but again, not an issue for us, just something I thought twice about. The staff at the front, specifically the older woman, super sweet and energetic!!

8

Mary Ann

6 Apr 2025

·

Stayed 1 night

The property was clean and easy to access. Close to alot of things to do in st charles. The beds were not the most comfortable. Rooms were spacious

6

Cynthia

18 Dec 2023

·

Stayed 1 night

The hotel is pretty. It is loud. I had to put earplugs in to sleep because of the noise from the attrium. Omlet bar line was a joke. Pool looked dirty.

10

Bryan

21 Sept 2025

·

Stayed 1 night

It has separate room for relaxing from the bedroom.

6

Ray

21 Mar 2025

·

Stayed 2 nights

The was clean enough and the beds were pretty comfy. But the room had a real tired look and feel. The carpet seam had split and duct tape was used to hold it down. The cold water handle fell off, the coffee maker didn't work, the desk chair was in rough shape, and the couch cushions had seen better days.

6

Thomas

26 Mar 2023

·

Stayed 1 night

Air conditioning unit was very noisy. Room was large and very nice.

10

Rebecca

17 Dec 2023

·

Stayed 2 nights

Hotel is absolutely beautiful! The sofa bed wasn't the most comfortable but we still had fun!

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Service

Staff are widely described as friendly and accommodating, with proactive front-desk help. Recurring issues include slow or confusing check-in, room assignment errors or overbooking, slow restaurant service, and delayed responses to maintenance or requests.

Related guest reviews

6

CINDY

16 Aug 2025

·

Stayed 1 night

Check in was short. He didn’t bother to mention happy hour or breakfast. We had to call maintenance because our room was HOT. Thirty minutes later he had the air going. During happy hour I heard a lady ask about transportation options. He could tell us there was a trolley, no idea of the hours.

10

Sheila

2 Nov 2024

·

Stayed 1 night

Came in late after driving 6 hours, with a number of others. Reception staff was wonderful. Geneva helped us, and she was quick and efficient. I'd accidentally only booked 1 night and she made it right instantly!

2

mark

4 May 2025

·

Stayed 1 night

Just terrible. Stayed here many times. Bar staff is great but the check in is a nightmare.

8

Shelbey

6 Oct 2025

·

Stayed 1 night

Staff was nice, room was clean. When we checked in, we were put in a room that had people in it. We had friends joining us and 2 other couples were also put in rooms with people in them. It made us afraid to leave our things in the room during our event we traveled for because this seemed to be a common problem, giving people keys to already occupied rooms.

4

Donna

22 Oct 2024

·

Stayed 2 nights

We called and left voice messages that ac didn’t work, not answered upon. Next day called front desk who sent man up! Unit froze so he thawed it and left. 2 hours later froze up again. This time he brought a box fan with him! 2 nights of ni air and room was stifling! Did not sleep well! Should have been handled on day one!

8

Elias

1 May 2025

·

Stayed 1 night

The check in system was slow. Not enough luggage carts.

4

Michaela

28 Mar 2025

·

Stayed 2 nights

The air conditioner didn’t work in our room, we had maintenance come and fix it, worked for an hour then didn’t work all night. Called again, no one came. The bathroom light was flickering for two days. Again, no maintenance came to fix.

4

Brittney

28 Oct 2024

·

Stayed 1 night

The overall stay was cool but to have somebody walk in your room and open your door with another room key is crazy. I went down to the desk and they said I wasn’t checked in all the way.

2

Joffery

5 Oct 2025

·

Stayed 2 nights

This stay was the worst of all stays in any hotel we have ever had. We prepaid for the presidential suite to find out upon arrival they gave our room away because they “hadn’t assigned rooms at that time” we are a family of 4 with two small children and the room was given to a couple. After no solution they gave us a “suite” and when we get to the room it’s 80 degrees with two double beds after requesting a king. The couch was disgusting, it looked like someone walked through mud then walked all over the couch. We were only refunded for a half of a night.. I don’t know why we expected anything more from an embassy suites but it’ll definitely be the last time i let my family stay at one.

10

John

27 Jun 2025

·

Stayed 1 night

Right off the highway. Easy access. The staff was amazing and friendly. Very willing to help in any way. Assistant General Manager, Geneva, texted me when we got to our rooms to make sure we had everything we needed.

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Location

Convenient for the attached convention center, highways, and nearby dining, historic St. Charles, and the Hollywood Casino Amphitheatre. Generally viewed as easy to access and a practical base for events.

Related guest reviews

10

Ted

19 Dec 2024

·

Stayed 1 night

Easy access to downtown St. Charles and to the interstate, also clean and comfortable accommodations, room size was awesome.

10

JEREMY

6 Jul 2024

·

Stayed 1 night

Loved the area close to everything

10

Sherry

24 Jan 2023

·

Stayed 1 night

continent to downtown St. Charles historic area

10

Reena

6 May 2024

·

Stayed 2 nights

This hotel is beautiful. Very clean. Rooms are spacious. Breakfast in the morning was delicious. I highly suggest ordering from the room service, food was wonderful. Convenient location.

10

Vernon

16 Jun 2025

·

Stayed 4 nights

Great Location

10

Rebekah

27 Jul 2025

·

Stayed 1 night

Excellent location for great food, shipping, and concerts at Hollywood Casino Amphitheater. Loving our stay!

10

Cayanne

6 Jun 2025

·

Stayed 2 nights

This Embassy is always so great. Beds are comfy, rooms are large and clean, and breakfast buffet is top notch. The convention center is an easy walk to and from the hotel. We love getting to stay here every year for our tattoo convention and we will continue to book our stay here!

10

Brittany

17 Sept 2025

·

Stayed 3 nights

Its a great place to stay when visiting St. Charles. It has ample parking with a nice fountain on the backside. Easy access to highways and restaurants close by. The pool is nice with a small gym to the left. Small breakfast buffets with french toast and eggs fruit and yogurt. There is a bar i didnt vist but looked nice. Room service was good. A salmon with shrimp and a cheesecake. The rooms all sleep 6 seperating the bedroom from the living space. Great price for the space given. It has a convension center with another area looking to be updated soon. Bonus the historic part of St. Charles is just down the way along the river and the ampetheater is about 10 minutes away. AND if you download the HILTON APP you will be able to recieve a digital key to your room to unlock your door with the press of a button.

10

Carlos

11 Sept 2023

·

Stayed 2 nights

Great conditions, easy in and out and access to highway to and from airport, which was just 10 minutes way driving time. St. Charles has a historic area I did not know and was great for dining and drinking options, having plenty of them within easy access. I will stay there again without a problem.

10

Rebekah

26 Jul 2025

·

Stayed 1 night

Loved we were so close to the Hollywood Amphitheater and restaurants. The reception and breakfast were fantastic!

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Dining

Breakfast often earns praise for made-to-order omelets, but experiences vary with reports of cold items, shortages, or long lines. Evening reception snacks are limited, and the restaurant or coffee shop may have reduced hours or slow service.

Related guest reviews

6

Christy

12 Dec 2025

·

Stayed 1 night

The hotel decor is dated. The coffee is removed as soon as breakfast is over. No free coffee in lobby, must buy at cafe. Kitchen closed early, had to leave for dinner and came back to no parking spaces.

10

Johnnetta

9 Jan 2025

·

Stayed 1 night

The stay was good per usual. They have a different cook at the omelette station than when I last came and he was absolutely awful. He had an attitude, he was slamming things around, he barely spoke at an audible level, he was rude, & seemed as if he didn’t want to be there. It made me uncomfortable to ask questions or make requests. Even when I tried to remain positive by saying “Have a blessed day” he didn’t respond and shook it off. I know people have bad days but to spill on guests is not ok. It’s not my fault you chose the job working with people. I tried showing kindness despite his attitude and it still didn’t matter.

10

Jennifer

16 Dec 2025

·

Stayed 1 night

Excellent staff. Great room! Very clean. Amazing breakfast!

8

PENNY

1 Oct 2025

·

Stayed 3 nights

I had the best lady Katy who checked me in.. Great personality. she made the stay great!! When I went to the restaurant, no waitress ever came or checked on the tables, I ended up ordering from the bar to take back to my room after waiting over a half hour! The coffee shop needs to be open for more hours.

10

Sarra

22 Sept 2025

·

Stayed 2 nights

So glad we switched hotels to come here. Not only is the hotel big and nice with a pool, but the freaking free breakfast is phenomenal!! Eggs anyway you like made to order! Pancakes, potatoes, fruit, muffins, sausage, bacon, biscuits and gravy!! Fountain pop and juice on tap!! Omelets made to order as well! Also, for us, big family with four kids and two adults, it’s important to have that sofa couch but it’s more important to have that sofa couch in its own room! One that can be separated by a door and the room we got was just that! The only issue I had was that the window opened although not a whole lot but enough for a toddler to get their head through and/or a small pet. There was no screen on the window either but again, not an issue for us, just something I thought twice about. The staff at the front, specifically the older woman, super sweet and energetic!!

4

Wesley

19 Jul 2025

·

Stayed 1 night

The breakfast at Embassy Suites is usually the best. Not at this location. The cleanliness, staffing, and lack of food available on the buffets was terrible. The cold pitcher of creamer for the coffee was odd tasting and even the Heinz ketchup tastes like it had turned. They were constantly out of silverware and you had to pick through plates to find one that didn’t have food particles still stuck to it. Sorely dissappinting!

8

Leah

19 Feb 2025

·

Stayed 1 night

Overall, this property was great! The room was very clean and spacious. The property overall was nice looking and clean. Only disappointing piece was the breakfast. It left something to be desired, it seemed the main attraction for breakfast were the made-to-order omelets but the line remained long so we opted to not stand in it. Also, when asking a staff member if they had cream cheese available because I did not see it, she was a dismissive and just said "in the bagel area"... I got the bagel from the middle of the buffet so I had no idea there was a separate "bagel area" where the toasters were and was left to look around. That was just a small part of the stay though so would still stay here again.

6

Matt

29 Jun 2025

·

Stayed 1 night

The breakfast was horrible. The sausage was rubbery, the pancakes were soggy, and the website talked about fresh omelets. Precooked omelets with some cheese inside with topping you could put on top. I saw so many plates left that were not even finished. Everything else was great how can they mess this up so bad?

6

Cheryl

13 Apr 2024

·

Stayed 2 nights

Evening reception greatly reduced it only included goldfish crackers and vegetable trays. In the past it use to include more appetizers so this was disappointing. Also there’s a limit of only 2 adult beverages. Pool was unavailable for the last evening of our stay.

10

Teela

21 Dec 2025

·

Stayed 2 nights

The omelets are exceptionally! Restaurant quality. Good variety.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$155
February	US$211
March	US$211
April	US$207
May	US$203
June	US$233
July	US$212
August	US$211
September	US$199
October	US$197
November	US$178
December	US$157

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $142	17 $140	18 $163	19
20 $136	21 $141	22 $289	23 $379	24 $162	25 $216	26 $294
27 $144	28 $153	29 $153	30 $153

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $164	7 $343	8 $200	9 $208	10 $199
11 $154	12 $172	13 $172	14 $172	15 $173	16	17 $409
18 $175	19 $154	20 $204	21 $525	22	23 $250	24 $248
25 $487	26	27 $173	28 $173	29 $173	30 $210	31 $195

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds, Corner

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Suite, 2 Queen Beds, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Bathtub)

Suite, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Presidential Room, 1 King Bed

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 King Bed, Accessible, Bathtub

Suite, 2 Queen Beds, Accessible (Hearing)

Suite, 2 Queen Beds

Presidential Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton St. Louis St. Charles

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