Name: Casa Malca
Address: Carretera Tulum-Boca Paila Km 9.5, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexico, Tulum, Quintana Roo, MX
Price range: $397–$604 per night
Rating: 9.15

What guests think

At Casa Malca, guests consistently praise the striking beachfront setting, distinctive art-filled grounds, lush landscaping, and warm, attentive staff, while a minority highlight occasional room or property maintenance quirks such as worn beach furniture or sporadic amenity closures.

Many describe spacious, stylish rooms and a boutique atmosphere. Common drawbacks include high food and drink prices, limited restaurant availability at times, and slow breakfast or beach service. Expect a design-forward stay with premium pricing and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Design-forward grounds with beautiful beach areas and pools create a relaxing setting. The extensive art displays enhance the overall ambience.

Related guest reviews

6

Victor

Apr 5, 2024

·

Stayed 6 nights

Wir würden das Casa Malca nicht nochmal besuchen da für uns das Preis Leitungsverhältnis nicht gestimmt hat Negativ -Qüalität des Essens ist nicht so gut wie erwartet - beim Frühstück kommt das bestellte Essen völlig willkürlich, ständig werden Sachen vergessen oder vertauscht, das gleiche gilt im Beach Club - Es werden viel zu viele externe Gäste reingelassen, so das es total voll ist - Stühle und Betten am Strand sind in die Jahre gekommen und bräuchten dringend mal eine Überholung - Die Rechnung beinhaltet 15Prozent Trinkgeld, trotzdem drängen einen vereinzelt Kellner dazu mehr Trinkgeld zu geben - im Beach Club liegen überall Müllreste, man sieht das dort schon länger nicht mehr von Grund auf sauber gemacht wurde - Im Nomade und be tulum nebenan wird bereits um 7 Uhr angefangen die Strand Betten mit frischen Auflagen zu bestücken und alles vorzubereiten, im Casa Malca erst zwischen 9 und 10 und frische Auflagen gibt es nicht - Die Rooftop Bar hatte nicht geöffnet - Eine gebuchte Yoga class viel aus und dies wurde uns nicht mitgeteilt Positiv - kostenlose Yoga classes - Schöner Strand - Beeindruckende Kunstwerke - Sauberes und großzügiges Zimmer - Super Lage - Freundlichkeit der Mitarbeiter - Kunstführung - Kinderfreundlich

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10

Caroline

Nov 19, 2024

·

Stayed 4 nights

Beautiful property with lush landscaping. Beach and sand was perfection!!

10

Edward

Nov 11, 2025

·

Stayed 5 nights

One of the most beautiful properties we’ve stayed in Tulum. The room and beach area.

10

Ana Maria

Oct 15, 2023

·

Stayed 4 nights

As soon as we walked in the property they made sure we were welcomed with a refreshing drink. We arrived at 11am and our room was ready with a beautiful welcome note for anniversary. Alejandro our server at the beach was always so attentive and went above and beyond to make our day pleasant. The breakfast that is included with the stay was full of pastries, fruit, appetizer and an entree. The staff at the beach, restaurant and lobby were always asking us what we needed. We went with our 10 month old baby and 4 year old daughter and they loved the pool, beach chairs, and all the art throughout the property. For sure it was an unique boutique hotel!! Will definitely recommend it to all our friends and family and will come back soon

8

Laura

Feb 6, 2022

·

Stayed 1 night

We have stayed here for 1 day and we enjoyed it, beautiful design, a lot of art, great pool, nice breakfast. Loved the experience and I would return Just some minor things I disliked like the mold smell from the room (comes from the humidity and it’s very common in Tulum hotels) And the fact that there was no water running at all after 11 pm, wanted to take a shower, brush my teeth etc and I couldn’t. Also the fact that I was charged 220 pesos for the breakfast tips. It’s the first hotel where this happens

10

Ivana

Jan 5, 2025

·

Stayed 4 nights

AMAZING property with even better staff. Would recommend. Beaches were beautiful, spa had a cold plunge, sauna, steam and jacuzzi that we utilized everyday. Staff was super friendly and attentive. Shops and restaurants surround the area making it a great location. Hope to be back some day!

8

Michael

Jan 1, 2025

·

Stayed 7 nights

Negativ:Nur ein Dinner Restaurant, teure Getränke, hohes automatisches Trinkgeld selbst beim Frühstück, obwohl das Frühstück inklusive war, kein Abendprogramm oder Strandbar am Abend Positiv: Schöne Designer Unterkunft, toller Strand und türkisfarbenes Meer, sehr freundliches Personal

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10

Desislava

Nov 10, 2025

·

Stayed 5 nights

Wunderbare Anlage

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8

Christos

Jan 2, 2025

·

Stayed 1 night

The hotel was really nice, and the beach area was the best of tulum. The front desk was also amazing to us and the whatsapping was so convenient. The only hiccups we had were that breakfast took over an hour to come to our table, while other tables received there’s first even though they arrived way after us. Also, the beach service was slow on the second day. Otherwise we’ll be back and we can’t wait for the return!

10

Luz

Nov 9, 2025

·

Stayed 1 night

Amazing facilities. Everyone was so nice and hepful. Amazing good and service. Thr beachfront from here is so peaceful.

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Cleanliness

Many guests find the hotel and rooms clean, but several report musty or moldy odors and occasional lapses in housekeeping and beach-club upkeep. Overall standards appear solid yet inconsistent.

Related guest reviews

6

Victor

Apr 5, 2024

·

Stayed 6 nights

Wir würden das Casa Malca nicht nochmal besuchen da für uns das Preis Leitungsverhältnis nicht gestimmt hat Negativ -Qüalität des Essens ist nicht so gut wie erwartet - beim Frühstück kommt das bestellte Essen völlig willkürlich, ständig werden Sachen vergessen oder vertauscht, das gleiche gilt im Beach Club - Es werden viel zu viele externe Gäste reingelassen, so das es total voll ist - Stühle und Betten am Strand sind in die Jahre gekommen und bräuchten dringend mal eine Überholung - Die Rechnung beinhaltet 15Prozent Trinkgeld, trotzdem drängen einen vereinzelt Kellner dazu mehr Trinkgeld zu geben - im Beach Club liegen überall Müllreste, man sieht das dort schon länger nicht mehr von Grund auf sauber gemacht wurde - Im Nomade und be tulum nebenan wird bereits um 7 Uhr angefangen die Strand Betten mit frischen Auflagen zu bestücken und alles vorzubereiten, im Casa Malca erst zwischen 9 und 10 und frische Auflagen gibt es nicht - Die Rooftop Bar hatte nicht geöffnet - Eine gebuchte Yoga class viel aus und dies wurde uns nicht mitgeteilt Positiv - kostenlose Yoga classes - Schöner Strand - Beeindruckende Kunstwerke - Sauberes und großzügiges Zimmer - Super Lage - Freundlichkeit der Mitarbeiter - Kunstführung - Kinderfreundlich

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10

Kristina Diann

Oct 6, 2023

·

Stayed 5 nights

I loved the friendliness of the staff. We celebrated our 1 year olds birthday here and they went above and beyond to accommodate us. The resort was always clean and well taken care of. The food was prepared well and tasty. Artwork was amazing. Very nice place!

8

Laura

Feb 6, 2022

·

Stayed 1 night

We have stayed here for 1 day and we enjoyed it, beautiful design, a lot of art, great pool, nice breakfast. Loved the experience and I would return Just some minor things I disliked like the mold smell from the room (comes from the humidity and it’s very common in Tulum hotels) And the fact that there was no water running at all after 11 pm, wanted to take a shower, brush my teeth etc and I couldn’t. Also the fact that I was charged 220 pesos for the breakfast tips. It’s the first hotel where this happens

8

lisandra

Aug 22, 2025

·

Stayed 4 nights

We enjoyed our stay in Casa Malca , the hotel is clean and relaxing , the only thing to mention is the food in the hotel , it's really EXPENSIVE and the taste is just OK. But we had lunch and dinner at the hotel next to for half of the price and amazing food .

10

Aisha

Sep 15, 2024

·

Stayed 5 nights

Relaxed and clean. Food was great and so was the staff. Rooms are big and the property is simply wonderful.

6

ANDREA

Sep 24, 2023

·

Stayed 6 nights

My 6 night stay was ok. I didn't love the hotel and found things to be cheap and tacky. It also smells of mold because they have all these old furnishings and rugs everywhere. The AC unit in my room, 203 smelled of mold. The water on the first day also taste like mold. The beach is nice and the breakfast was very good. They have a nice spa area that you can use for a fee and i had an experience of the lights being turned off on me and then a lame explanation from management like i was a child and didn't know how spa services go. I wouldn't stay again and i wouldn't pay as much as they charge to stay here.

2

Hazal

Dec 28, 2025

·

Stayed 2 nights

Unfortunately, our experience did not meet expectations, especially considering the price point. Housekeeping was not properly carried out. Only the bed linens were changed; the trash was not collected, and the floors were covered with hair, which was quite disappointing in terms of cleanliness. There was only one restaurant open during our stay, and this was not communicated clearly at check-in. We were told that we would be contacted and our phone number was taken, but we were never reached. Although this was our honeymoon, no small gesture or acknowledgment was made, which we found disappointing. Overall, the hotel feels extremely overpriced for what it offers. The room was dark, poorly ventilated, and had an unpleasant smell, making it uncomfortable to stay in for long periods. Service was also inconsistent. Unless a tip was given, it was very difficult to find a waiter, and on some occasions, orders took hours to arrive or never arrived at all. The menu was very limited as well. Overall, this was a very unusual experience, and unfortunately, it did not feel worthy of a destination as special as Tulum.

6

Ardavan

Feb 22, 2024

·

Expected a lot more from this hotel. Food was average. Not a pleasant smell in the room shower. Nice art gallery. Rooms are decorated nicely. Overall an average experience. Will not come back.

10

Anna

Feb 8, 2024

·

Stayed 3 nights

Truly exceeded all expectations! The room was spacious and clean. From the moment of arrival, the service stood out as exemplary, with a warm welcome and attentive assistance from the concierge team throughout the stay. Every interaction, from check-in to check-out, was met with professionalism and genuine care, making the entire experience unforgettable.

6

ILANA

Mar 17, 2024

·

Stayed 3 nights

Rooms are very spacious and clean. Hotel is nice but very quiet, absolutely no vibe. Food is good at breakfast but the service is TERRIBLE…. Very slow. Second time at the hotel… most likely the last time.

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Rooms

Rooms are large, stylish, and comfortable; a few guests found some spaces dark or lacking ventilation.

Related guest reviews

10

Edward

Nov 11, 2025

·

Stayed 5 nights

One of the most beautiful properties we’ve stayed in Tulum. The room and beach area.

10

Tanquil

Oct 29, 2025

·

Stayed 4 nights

The room was beyond our expectations! Perfect. The staff was amazing! The whole place was simply magical!

10

Christian

May 15, 2022

·

Stayed 4 nights

All around great service. The energy around the hotel is so nice, calming and relaxing. Everything you need is within walking distance and the rooms are very spacious and comforting.

10

Yadimar

Nov 19, 2025

·

Stayed 3 nights

The room and the staff were amazing.

10

Aisha

Sep 15, 2024

·

Stayed 5 nights

Relaxed and clean. Food was great and so was the staff. Rooms are big and the property is simply wonderful.

8

Albert

Dec 2, 2023

·

Stayed 4 nights

Beautiful large property with well maintained grounds. Quiet away from everything so much better to have a car. Area is super expensive (like London or NYC or maybe more). Huge rooms. Full breakfast.

2

Hazal

Dec 28, 2025

·

Stayed 2 nights

Unfortunately, our experience did not meet expectations, especially considering the price point. Housekeeping was not properly carried out. Only the bed linens were changed; the trash was not collected, and the floors were covered with hair, which was quite disappointing in terms of cleanliness. There was only one restaurant open during our stay, and this was not communicated clearly at check-in. We were told that we would be contacted and our phone number was taken, but we were never reached. Although this was our honeymoon, no small gesture or acknowledgment was made, which we found disappointing. Overall, the hotel feels extremely overpriced for what it offers. The room was dark, poorly ventilated, and had an unpleasant smell, making it uncomfortable to stay in for long periods. Service was also inconsistent. Unless a tip was given, it was very difficult to find a waiter, and on some occasions, orders took hours to arrive or never arrived at all. The menu was very limited as well. Overall, this was a very unusual experience, and unfortunately, it did not feel worthy of a destination as special as Tulum.

6

Ardavan

Feb 22, 2024

·

Expected a lot more from this hotel. Food was average. Not a pleasant smell in the room shower. Nice art gallery. Rooms are decorated nicely. Overall an average experience. Will not come back.

6

ILANA

Mar 17, 2024

·

Stayed 3 nights

Rooms are very spacious and clean. Hotel is nice but very quiet, absolutely no vibe. Food is good at breakfast but the service is TERRIBLE…. Very slow. Second time at the hotel… most likely the last time.

10

William James

Mar 18, 2024

·

Stayed 7 nights

Casa Malca is a truly unique hotel. Beautifully appointed with incredible art. The rooms are fantastic and the staff very warm, welcoming and helpful. I would highly recommend it for a stay in Tulum

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Service

Service is widely praised as warm, proactive, and accommodating with thoughtful touches. However, several guests experienced slow or inconsistent restaurant and beach service and occasional communication or availability issues.

Related guest reviews

10

Todd Owen

Oct 7, 2024

·

Stayed 2 nights

Our stay was amazing, and everyone went above and beyond to make us feel welcome. The place was absolutely beautiful. A big thank you to Luis for the stunning photos and showing us around, and to Alejandro for the thoughtful birthday cake. The team at the restaurant made breakfast a wonderful experience, with outstanding service every day. We’re truly grateful for everything!

10

Izabela

Nov 8, 2024

·

Stayed 4 nights

Everything was great. A bit slow room service but outerwise excellent hotel.

10

Jacopo

Feb 25, 2025

·

Stayed 3 nights

Para mí es el mejor hotel de Tulum. Los cuartos son increíbles pero más que todo el personal de todo el hotel son personas increíbles. Felicidades al equipo de Casa Malca.

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10

Tiffany

Oct 6, 2023

·

Stayed 2 nights

The was my 3rd visit to Casa Malca. I went for the birthday and they treated me so very well. The service and staff are the best in Tulum.

10

Ivana

Jan 5, 2025

·

Stayed 4 nights

AMAZING property with even better staff. Would recommend. Beaches were beautiful, spa had a cold plunge, sauna, steam and jacuzzi that we utilized everyday. Staff was super friendly and attentive. Shops and restaurants surround the area making it a great location. Hope to be back some day!

2

Hazal

Dec 28, 2025

·

Stayed 2 nights

Unfortunately, our experience did not meet expectations, especially considering the price point. Housekeeping was not properly carried out. Only the bed linens were changed; the trash was not collected, and the floors were covered with hair, which was quite disappointing in terms of cleanliness. There was only one restaurant open during our stay, and this was not communicated clearly at check-in. We were told that we would be contacted and our phone number was taken, but we were never reached. Although this was our honeymoon, no small gesture or acknowledgment was made, which we found disappointing. Overall, the hotel feels extremely overpriced for what it offers. The room was dark, poorly ventilated, and had an unpleasant smell, making it uncomfortable to stay in for long periods. Service was also inconsistent. Unless a tip was given, it was very difficult to find a waiter, and on some occasions, orders took hours to arrive or never arrived at all. The menu was very limited as well. Overall, this was a very unusual experience, and unfortunately, it did not feel worthy of a destination as special as Tulum.

10

André

Feb 14, 2026

·

Stayed 3 nights

Tudo excepcional. Equipe muito atenciosa e pró ativa.

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10

Lebsinay

Sep 23, 2024

·

Stayed 4 nights

Casa Malca exceeded every expectation I had. The hotel is absolutely stunning and the art pieces are just exceptional. The staff offers the best hospitality I have experienced in my many trips to Mexico. I will be returning soon to Casa Malca!

8

Christos

Jan 2, 2025

·

Stayed 1 night

The hotel was really nice, and the beach area was the best of tulum. The front desk was also amazing to us and the whatsapping was so convenient. The only hiccups we had were that breakfast took over an hour to come to our table, while other tables received there’s first even though they arrived way after us. Also, the beach service was slow on the second day. Otherwise we’ll be back and we can’t wait for the return!

10

shahbaz

Sep 3, 2025

·

Stayed 3 nights

Amazing staff, great service and overall Amazing experience!! Angel conceirage really helpful throughout our stay 10/10✨️

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Location

Beachfront location with shops and restaurants nearby. Some note it’s at the far end of the strip, making walks longer and taxis pricey, while others appreciated the quieter setting.

Related guest reviews

10

Caroline

Nov 19, 2024

·

Stayed 4 nights

Beautiful property with lush landscaping. Beach and sand was perfection!!

10

Edward

Nov 11, 2025

·

Stayed 5 nights

One of the most beautiful properties we’ve stayed in Tulum. The room and beach area.

10

Hussein

May 8, 2023

·

Stayed 3 nights

Amazing unique hotel with, stunning beach and great service

10

mario

May 19, 2024

·

Stayed 1 night

El acceso a la playa La vista a la playa

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10

Christian

May 15, 2022

·

Stayed 4 nights

All around great service. The energy around the hotel is so nice, calming and relaxing. Everything you need is within walking distance and the rooms are very spacious and comforting.

10

Ivana

Jan 5, 2025

·

Stayed 4 nights

AMAZING property with even better staff. Would recommend. Beaches were beautiful, spa had a cold plunge, sauna, steam and jacuzzi that we utilized everyday. Staff was super friendly and attentive. Shops and restaurants surround the area making it a great location. Hope to be back some day!

8

Stephen James Booker

May 29, 2023

·

Stayed 4 nights

I love it! But…………… it’s at the end of the strip, so it’s a longer walk to get to the center. Taxi drivers are everywhere, but they over charge tourists these crazy prices.

8

Albert

Dec 2, 2023

·

Stayed 4 nights

Beautiful large property with well maintained grounds. Quiet away from everything so much better to have a car. Area is super expensive (like London or NYC or maybe more). Huge rooms. Full breakfast.

10

Darrell

May 23, 2024

·

Stayed 3 nights

Very nice place, quite setting only downfall I can for see is when it's busy driving back to hotel takes a lot of time but overall a very nice place

8

Christos

Jan 2, 2025

·

Stayed 1 night

The hotel was really nice, and the beach area was the best of tulum. The front desk was also amazing to us and the whatsapping was so convenient. The only hiccups we had were that breakfast took over an hour to come to our table, while other tables received there’s first even though they arrived way after us. Also, the beach service was slow on the second day. Otherwise we’ll be back and we can’t wait for the return!

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Dining

Breakfast and several meals receive praise, but many cite high prices, limited or unavailable restaurant options at times, and slow service—especially at breakfast and on the beach.

Related guest reviews

6

Victor

Apr 5, 2024

·

Stayed 6 nights

Wir würden das Casa Malca nicht nochmal besuchen da für uns das Preis Leitungsverhältnis nicht gestimmt hat Negativ -Qüalität des Essens ist nicht so gut wie erwartet - beim Frühstück kommt das bestellte Essen völlig willkürlich, ständig werden Sachen vergessen oder vertauscht, das gleiche gilt im Beach Club - Es werden viel zu viele externe Gäste reingelassen, so das es total voll ist - Stühle und Betten am Strand sind in die Jahre gekommen und bräuchten dringend mal eine Überholung - Die Rechnung beinhaltet 15Prozent Trinkgeld, trotzdem drängen einen vereinzelt Kellner dazu mehr Trinkgeld zu geben - im Beach Club liegen überall Müllreste, man sieht das dort schon länger nicht mehr von Grund auf sauber gemacht wurde - Im Nomade und be tulum nebenan wird bereits um 7 Uhr angefangen die Strand Betten mit frischen Auflagen zu bestücken und alles vorzubereiten, im Casa Malca erst zwischen 9 und 10 und frische Auflagen gibt es nicht - Die Rooftop Bar hatte nicht geöffnet - Eine gebuchte Yoga class viel aus und dies wurde uns nicht mitgeteilt Positiv - kostenlose Yoga classes - Schöner Strand - Beeindruckende Kunstwerke - Sauberes und großzügiges Zimmer - Super Lage - Freundlichkeit der Mitarbeiter - Kunstführung - Kinderfreundlich

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10

Aira Mae

Aug 19, 2025

·

Stayed 1 night

From the staff to the hotel … everything was perfect. Loved their breakfast . Great food and restaurant

8

Roberta

Mar 19, 2024

·

Stayed 5 nights

Hotel com estrutura fisica e decoração incrivel , bom atendimento, porem custo benefício muito alto. Cafe da manha nao condiz com nivel do hotel , pela pouca opção e restrição a quantidade, servida em porções, somente no final tendo buffet. A comida e bebida boa , mas nao otima pelo custo

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8

lisandra

Aug 22, 2025

·

Stayed 4 nights

We enjoyed our stay in Casa Malca , the hotel is clean and relaxing , the only thing to mention is the food in the hotel , it's really EXPENSIVE and the taste is just OK. But we had lunch and dinner at the hotel next to for half of the price and amazing food .

8

Michael

Jan 1, 2025

·

Stayed 7 nights

Negativ:Nur ein Dinner Restaurant, teure Getränke, hohes automatisches Trinkgeld selbst beim Frühstück, obwohl das Frühstück inklusive war, kein Abendprogramm oder Strandbar am Abend Positiv: Schöne Designer Unterkunft, toller Strand und türkisfarbenes Meer, sehr freundliches Personal

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10

Trisha

Oct 22, 2023

·

Stayed 2 nights

Great resort. Didn’t get to eat at the main restaurant annoyingly as there were events that meant that other guests were not able to attend - was quite disappointing.

10

Paulo

Dec 31, 2024

·

Stayed 2 nights

Wonderful. Beautiful and well decorated property. Very friendly and professional staff. Food was delicious. We fel very welcomed the moment we set foor on the property. Highly recommend for adults and families.

10

Olga

May 7, 2024

·

Stayed 3 nights

Everything was excellent, except overpriced restaurant.

8

Christos

Jan 2, 2025

·

Stayed 1 night

The hotel was really nice, and the beach area was the best of tulum. The front desk was also amazing to us and the whatsapping was so convenient. The only hiccups we had were that breakfast took over an hour to come to our table, while other tables received there’s first even though they arrived way after us. Also, the beach service was slow on the second day. Otherwise we’ll be back and we can’t wait for the return!

6

ILANA

Mar 17, 2024

·

Stayed 3 nights

Rooms are very spacious and clean. Hotel is nice but very quiet, absolutely no vibe. Food is good at breakfast but the service is TERRIBLE…. Very slow. Second time at the hotel… most likely the last time.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$1,046
February	$605
March	$604
April	$581
May	$488
June	$431
July	$400
August	$428
September	$399
October	$413
November	$530
December	$731

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $413	18 $401	19 $400
20 $400	21 $403	22 $401	23 $401	24 $401	25 $401	26 $401
27 $398	28	29	30

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $401	3 $401
4 $401	5 $401	6 $401	7 $401	8 $401	9 $490	10 $571
11 $604	12 $397	13 $401	14 $411	15 $413	16 $410	17 $410
18 $410	19 $411	20 $401	21 $401	22 $419	23 $401	24 $402
25 $401	26 $401	27 $401	28 $431	29 $401	30 $401	31 $401

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Family Suite, 2 Bathrooms, Garden View (Village)

Junior Suite, Garden View

Junior Suite, Beachfront

Suite, Beachfront (Master)

Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Casa Malca

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Prices for upcoming dates