Name: Extended Stay America Select Suites - Kalamazoo - West
Address: 1653 South 11th Street, Oshtemo, Kalamazoo, Michigan, United States of America, Kalamazoo, Michigan, US
Price range: US$70–US$92 per night
Rating: 7.84

What guests think

Across reviews of Extended Stay America Select Suites - Kalamazoo - West, guests describe a mixed stay featuring some clean rooms and friendly staff, but recurring reports of pests, unpleasant odors, maintenance problems, and noise that disrupt comfort.

Multiple reviews cite long or difficult check-ins, absent overnight staff, overbooking, and confusion around deposits or refunds. While some find the location convenient and quiet, others note a sketchy feel and limited nearby dining, with multiple reviews saying no breakfast is provided. Expect a basic, budget stay with in-room kitchens where quality varies by room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

4

Alyssa

25 May 2025

·

Stayed 4 nights

There is no ice machine on the premises, the room smelled funky and the floor was not swept upon arrival. The appliances pictured in the listing are misleading, they work but the fridge was covered in rust and the microwave plate constantly shifted when in use. The bed frames lifted off the ground when you sat down and other guests were not curteous with noise level starting at overall it looks poorly managed and not kept up.

10

Rosie

14 Jan 2023

·

Stayed 1 night

Rooms very comfortable and clean, easy parking,quick check in

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Cleanliness

Feedback is split: several guests found rooms clean, but many report pests (cockroaches), strong odors in hallways, and dirty bathrooms or floors, along with maintenance issues like rust and dripping fixtures.

Related guest reviews

4

Amanda

21 Jun 2025

·

Stayed 2 nights

Room had a mouse trap/bug traps in it. TV didnt work at first. Floor was sticky! Booked for 3 adults and one baby and there were 2 towels in the room. When ask for more they stated we needed to bring them down before we could get more. Then was told they are short on towels and would wash the 2 and give them back. What a joke!!!! Theres no smoking but the whole hotel smells of weed! Killed what looked like 2 cockroaches! People party all night in the parking lot!

4

Nathan

15 Jun 2025

·

Stayed 1 night

Our check in experience was negative, as we had to wait quite a while for a night attendant (10:45pm) to arrive and check us in. Once the attendant arrived, he took his time with the process, but no issues getting the room assignment and keys.The room was clean enough, but had an unpleasant musty smell, and there were no washcloths and no shampoo in the bathroom. We found a small palmetto bug near the window, but that can be hard to avoid near openings, and he rest of the room was fairly clean, so we ignored that. Lots of noise in the lobby and outside the building, but it didn't continue very late into the night.

2

Emanual C

18 Feb 2023

·

Stayed 3 nights

I have tones of photos of the nasty unsafe things ive ran into at this property. From dirty sheets to loose cabinets. Nasty walls to filthy floors

4

VENKATESH

27 Aug 2025

·

Stayed 1 night

Corridor, elevators stinks very bad, seriously concerned about possible health issues here. Room is dirty, refrigerator had all dirt spots all over the door, I was scared to touch it. Bathroom faucet, shower, tap all rusty and dirty I won’t dare to go here again. It’s such a good location and brand surprised see how poorly it is maintained.

4

James

5 May 2024

·

Stayed 3 nights

The room was dirty , floors sink the walls in bathroom.

2

Mikah

6 Sept 2025

·

Stayed 1 night

Bed sheets/comforter/pillow cases not washed and cleaned. Put a shirt over the pillow case, slept on top of the sheet. Cockroaches, killed about 6 in the room alone. Bed spring was broke on one side so you slanted off the bed if not in the middle. Just provide a bar of soap and no extra toilet paper. Would definitely not recommend.

4

Michelle

3 Jun 2023

·

Stayed 1 night

Dirty. Pubic hair left in tub. Toilet not clean. No hair dryer or Kleenex. Never again

2

Belinda

7 Aug 2024

·

Stayed 1 night

Nasty dirty nasty bathroom this hotel is not worth your money on top that they have roaches crawling everywhere anyone come to this hotel that will be disappoint

8

Dan

28 Sept 2025

·

Stayed 1 night

Overall the stay was fine, saw a cockroach in the hallway on my way to check out.

2

Michael

27 Oct 2024

·

Stayed 1 night

Really needs cleaning and the walls need fresh paint. Floors in the room and the corridors need to be swept and mopped.

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Rooms

Rooms are basic with in-room kitchens, but many guests report significant noise and occasional issues like malfunctioning TVs and uncomfortable or worn beds.

Related guest reviews

4

Amanda

21 Jun 2025

·

Stayed 2 nights

Room had a mouse trap/bug traps in it. TV didnt work at first. Floor was sticky! Booked for 3 adults and one baby and there were 2 towels in the room. When ask for more they stated we needed to bring them down before we could get more. Then was told they are short on towels and would wash the 2 and give them back. What a joke!!!! Theres no smoking but the whole hotel smells of weed! Killed what looked like 2 cockroaches! People party all night in the parking lot!

8

Stacy

27 Jun 2023

·

Stayed 1 night

The room above me was so noisy like big thuds that would make you jump. I went to relax not be up with my dog all night because loud noises make her start stunning circles. I called front desk twice and it would get louder. There was a couple hour break then when desk person went home it was double thus until 1:44 am. Next morning front desk employee could gave cared less like I was making it up. No I was miserable and is was my dog. I would give this place a zero

4

Nathan

15 Jun 2025

·

Stayed 1 night

Our check in experience was negative, as we had to wait quite a while for a night attendant (10:45pm) to arrive and check us in. Once the attendant arrived, he took his time with the process, but no issues getting the room assignment and keys.The room was clean enough, but had an unpleasant musty smell, and there were no washcloths and no shampoo in the bathroom. We found a small palmetto bug near the window, but that can be hard to avoid near openings, and he rest of the room was fairly clean, so we ignored that. Lots of noise in the lobby and outside the building, but it didn't continue very late into the night.

4

Wendy

14 Dec 2025

·

Stayed 2 nights

Overall, a mixed experience. Check-in was easy and smooth, which I appreciated. Especially thankful for the handicap-accessible room and bathroom for my mom—those accommodations made a real difference. The room itself was very minimalistic. There was a kitchen available, but I was ill-prepared and was unable to obtain paper products, which made things a bit inconvenient. One downside was the TV setup, as there were no local network television stations available. Additionally, fairly certain I smelled marijuana nearby both nights, which was disappointing.

2

Matthew

27 Jul 2024

·

Stayed 1 night

My room had no tv and no soaps

4

Angela

1 May 2023

·

Stayed 2 nights

The first thing I saw driving up to the hotel was a boarded-up window, but the staff said someone drove into the building and it wasn’t broken into. So I checked in since I had pre-paid for 2 nights. It was SO noisy! I went into the restroom, used the facilities and pulled gently on the toilet paper roll only to have the holder fall off and the toilet tissue went rolling. The top of the sink was secured with foaming caulk, so I assume that had been broken. When I went to take a shower the handle fell off in my hand. I put it back on and tried to turn on the water to hot, but the knob just went in circles. I finally got it to turn on, but there was no hot water. Absolutely nothing in the room - no coffee maker, nothing. The bed was very uncomfortable with a threadbare blanket. I left the next morning even though I paid for another night. I couldn’t even say anything as there was no staff to be found. I would never recommend this place!

2

Rich

2 Dec 2023

·

Stayed 1 night

barking dog all night long. No effort to stop it. Waste of money

2

James

23 Feb 2024

·

Stayed 1 night

It's a pretty gross motel. Super thin walls and ultra noisy with people coming in at 2am playing loud music. Shower tub was slow to drain. Fridge handles were super rusted and old. Would not recommend.

4

Laresha

30 Jan 2023

·

Stayed 4 nights

I hate to give a low rating being that ive stayed at this location traveling for work many times. It was too noisy until after 1am with slamming doors and loud talking in hallway as well as outside. Also more people hanging around building making me feel unsafe.

4

William

19 Mar 2023

·

Stayed 1 night

Very noisy, not well located for my interests, uncomfortable bed, no breakfast provided, no restaurants close by, only convenient for those with business at the university.

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Service

Some staff are described as friendly and helpful, yet many reviews mention slow or difficult check-ins, closed or understaffed front desk overnight, overbooking, and deposit or refund problems.

Related guest reviews

2

Trina

1 Apr 2025

·

Stayed 1 night

What the extended day through Expedia when I got there, I could not check in because they did their night audit and it wouldn’t let me check in so I want my refund. They did it on their end. They need you to do it on your end Expedia.

2

Destiny

26 Mar 2025

·

Stayed 3 nights

Mean staff, they didnt have room availability but let me book it.

2

Steve

8 Nov 2023

·

Stayed 3 nights

I didn’t stay as the office was closed Sunday night. Refund my money plz

10

Shauntiana

7 Dec 2025

·

Stayed 1 night

Yes the room was spotless and the staff Keturah was very nice and understanding when I needed help

4

Nathan

15 Jun 2025

·

Stayed 1 night

Our check in experience was negative, as we had to wait quite a while for a night attendant (10:45pm) to arrive and check us in. Once the attendant arrived, he took his time with the process, but no issues getting the room assignment and keys.The room was clean enough, but had an unpleasant musty smell, and there were no washcloths and no shampoo in the bathroom. We found a small palmetto bug near the window, but that can be hard to avoid near openings, and he rest of the room was fairly clean, so we ignored that. Lots of noise in the lobby and outside the building, but it didn't continue very late into the night.

4

Brian

6 Mar 2024

·

Stayed 1 night

I'm a business traveler. if you are as well. Don't, stay at this place. It took me 40 mins to check in - yeah it was at 10:15 at night. Yeah, that's late. guess what? I'd been driving all day. It was late for everyone.

10

Patricia

23 Aug 2025

·

Stayed 1 night

The staff are fantastic and the rooms very clean.

2

Timothy

4 Aug 2024

·

Stayed 3 nights

Was over booked. I found other accommodations on my own. Never had this happen before. I’m awaiting reimbursement.

4

Nika

22 Mar 2025

·

Stayed 1 night

Check in took FOREVER, even tho there was only one person in front of us. Then we were rudely informed of the non negotiable $100 deposit (even tho we already paid, and there was no mention of this on the website). As we left ON TIME, I stopped at the front desk to make sure they knew we were leaving. The next day I realized they only refunded a portion of the deposit- the reason stated… LATE CHECK OUT?!?! The only nice part about this stay was the person that fixed this error and refunded the rest of my deposit (which took 7-10 business days to come back). Next time I’ll shop around a little more.

2

Tony

7 Oct 2023

·

Stayed 1 night

I had booked and paid this hotel 9 days before my trip. When I arrived, the receptionist said I couldn’t get a room because they were all booked up. She was very rude and didn’t care that I had a reservation nor that I had already been charged for the room. There was a big event in the area, therefore every hotel was completely booked as well. I was then told that I would get a refund in 7-10 days. They tied up money so that I couldn’t even get another room. My family and I were forced to sleep in the car. Worst experience EVER!

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Location

Some travelers found it convenient for nearby work or the university and relatively quiet, but others described the area as sketchy and not close to dining.

Related guest reviews

10

Thang

19 Mar 2023

·

Stayed 1 night

Nice hotel peaceful around!!!

8

Sharnita

16 Aug 2024

·

Stayed 1 night

Convenient and quiet

4

VENKATESH

27 Aug 2025

·

Stayed 1 night

Corridor, elevators stinks very bad, seriously concerned about possible health issues here. Room is dirty, refrigerator had all dirt spots all over the door, I was scared to touch it. Bathroom faucet, shower, tap all rusty and dirty I won’t dare to go here again. It’s such a good location and brand surprised see how poorly it is maintained.

6

Leslie

31 Jul 2024

·

Stayed 2 nights

The only reason for the stay was because it was close to my job

6

Leslie

15 Apr 2024

·

Stayed 1 night

Only stayed here due to close proximity of my job

2

ami

3 Jul 2025

·

Stayed 1 night

The staff was friendly. The area is a bit sketchy and the room had multiple roaches! The staff did not question my claim about the bugs and issued a refund no questions asked

4

William

19 Mar 2023

·

Stayed 1 night

Very noisy, not well located for my interests, uncomfortable bed, no breakfast provided, no restaurants close by, only convenient for those with business at the university.

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Dining

Multiple reviews note that no breakfast is provided; no other consistent dining feedback appears.

Related guest reviews

6

Abdelkrem

10 Aug 2025

·

Stayed 1 night

There is no shampoo or body wash in the bathroom also there is no breakfast as mentioned in their website

4

William

19 Mar 2023

·

Stayed 1 night

Very noisy, not well located for my interests, uncomfortable bed, no breakfast provided, no restaurants close by, only convenient for those with business at the university.

10

Carol

9 May 2025

·

Stayed 1 night

The staff was very helpful and friendly and the room was clean & well appointed. Would love to have had a coffee maker. Will stay again:)

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Month	Average price
January	US$65
February	US$84
March	US$80
April	US$78
May	US$78
June	US$78
July	US$80
August	US$76
September	US$83
October	US$79
November	US$74
December	US$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $77	18 $79	19 $92
20 $70	21 $71	22 $71	23 $71	24 $74	25 $85	26 $82
27 $74	28 $76	29 $78	30 $74

Su	Mo	Tu	We	Th	Fr	Sa
				1 $78	2 $85	3 $82
4 $73	5 $73	6 $76	7 $78	8 $78	9 $85	10 $85
11 $78	12 $78	13 $78	14 $75	15 $75	16 $87	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Studio, 1 Double Bed, Refrigerator & Microwave

Standard Studio, 2 Double Beds, Refrigerator & Microwave

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Select Suites - Kalamazoo - West

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Prices for upcoming dates