The Z Hotel City
US$188
/ night
Avg. for October
Prices for The Z Hotel City
Select dates to see prices and availability
US$188
/ night
Avg. for October
Monthly average prices
Nightly prices at The Z Hotel City average US$115 in the cheapest month (January) and US$242 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$115 |
| February | US$127 |
| March | US$143 |
| April | US$158 |
| May | US$181 |
| June | US$224 |
| July | US$198 |
| August | US$135 |
| September | US$242 |
| October | US$188 |
| November | US$206 |
| December | US$208 |
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A
M
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Oct · US$188
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Most expensive: September (~US$242)
Cheapest: January (~US$115)
About this property
Centrally located hotel in London with air-conditioned rooms and concierge services, steps from The Strand and St. Paul's Cathedral.
Location
Located in London City Centre, a neighborhood in London, The Z Hotel City is near a metro station. St. Paul's Cathedral and The British Museum are notable landmarks, and the area's natural beauty can be seen at Hyde Park and River Thames. Looking to enjoy an event or a game? See what's going on at Royal Albert Hall or Emirates Stadium.
Non-smoking rooms
Family room
Dry cleaning
Luggage storage
Allergy-free room available
Self laundry
Location
23-28 Fleet Street, London, England, United Kingdom
Room options
4
Family Double Room
1 Bunk Bed
Sleeps 2
129 ft²
Air ConditioningHeatingPrivate Bathroom
4
Double Room Without Window
1 Double Bed
Sleeps 2
97 ft²
Air ConditioningHeatingPrivate Bathroom
4
Superior Family Room
1 Bunk Bed
Sleeps 2
140 ft²
Air ConditioningHeatingPrivate Bathroom
4
Queen Room Without Window
1 Large Double Bed
Sleeps 2
129 ft²
Air ConditioningHeatingPrivate BathroomAccessible by Stairs
5
Queen Room
1 Large Double Bed
Sleeps 2
129 ft²
Air ConditioningHeatingPrivate BathroomAccessible by Stairs
4
Double Room
1 Double Bed
Sleeps 2
97 ft²
Air ConditioningHeatingPrivate Bathroom
5
Club Family Queen Room
2 Large Double Beds
Sleeps 4
140 ft²
Air ConditioningHeatingPrivate Bathroom
4
Queen Room Disability Access
1 Large Double Bed
Sleeps 2
205 ft²
Air ConditioningHeatingPrivate Bathroom
6
Club Queen Room
1 Large Double Bed
Sleeps 2
129 ft²
Air ConditioningHeatingPrivate Bathroom
5
Club Family Double Room
2 Double Beds
Sleeps 4
129 ft²
Air ConditioningHeatingPrivate Bathroom
4
Single Room
1 Single Bed
86 ft²
Air ConditioningHeatingPrivate Bathroom
Guest reviews of The Z Hotel City
8
Very good
Based on 5,757 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of The Z Hotel City describe a clean, budget-friendly base with very central, walkable access to sights and transport, and many shout-outs for welcoming staff who help with early check-in, bag storage, and straightforward, efficient stays.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Reviews of The Z Hotel City describe a clean, budget-friendly base with very central, walkable access to sights and transport, and many shout-outs for welcoming staff who help with early check-in, bag storage, and straightforward, efficient stays.
Rooms are very compact (some windowless) with minimal storage and glass-partition bathrooms, and several guests found the beds uncomfortably firm. Recurring reports mention weak or faulty air conditioning leading to hot nights, plus occasional maintenance or housekeeping misses and isolated service lapses. Expect a small, no-frills room in a great location with generally friendly service.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
On-site cafe/bar is appreciated (including complimentary wine and cheese on certain days), and luggage storage after check-out is helpful. Facilities feel basic, with only one elevator noted by multiple guests.
Related guest reviews
4
Raviraj
18 Jun 2025
·
Stayed 6 nights
Quite terrible - staff just didn't seem to care to fix issues. When I arrived, the person didn't tell me how to access the Wifi - I had to ask When I got to my room, there was a blinking light on my phone indicating I had messages - called the desk, the person said to ignore it. I wanted to clear the blinking - he promised to send someone (7pm). I left for dinner. Nothing happened. Called again (930pm) - he promised to send someone. Nothing. Called again - 10pm - he said there's no one left and it would be done in the morning. I asked why he didn't call to tell me this, but no real reason. Next day - nothing. TV wasn't working. It wasn't plugged in. I finally got it plugged in, but got a Roku error message in French. Took it downstairs - two of the staff looked at it and didn't bother to think it through - just told me they couldn't fix it. Used google translate to figure out what the message said and - after some work - got Roku on. But, turned out there was a separate TV input. I am really really surprised that a big hotel like that has only one elevator.
Quite terrible - staff just didn't seem to care to fix issues. When I arrived, the person didn't tell me how to access the Wifi - I had to ask When I got to my room, there was a blinking light on my phone indicating I had messages - called the desk, the person said to ignore it. I wanted to clear the blinking - he promised to send someone (7pm). I left for dinner. Nothing happened. Called again (930pm) - he promised to send someone. Nothing. Called again - 10pm - he said there's no one left and it would be done in the morning. I asked why he didn't call to tell me this, but no real reason. Next day - nothing. TV wasn't working. It wasn't plugged in. I finally got it plugged in, but got a Roku error message in French. Took it downstairs - two of the staff looked at it and didn't bother to think it through - just told me they couldn't fix it. Used google translate to figure out what the message said and - after some work - got Roku on. But, turned out there was a separate TV input. I am really really surprised that a big hotel like that has only one elevator.
6
gary
27 Oct 2025
·
Stayed 1 night
Rooms where spot on, staff where super helpful and the bar was well stocked and food was available till late.
Rooms where spot on, staff where super helpful and the bar was well stocked and food was available till late.
10
Liam
28 Apr 2025
·
Stayed 1 night
Nice hotel offering free cheese and wine on Tuesday evening. The wine and cheese were very tasty!
Nice hotel offering free cheese and wine on Tuesday evening. The wine and cheese were very tasty!
10
Ruth
28 Jun 2025
·
Stayed 1 night
Hotel Z was one of the few hotels which falls into that category which isn't a £20 a night dormitory or a £150+ expensive hotel. For a very reasonable price, you get a clean, comfy, air conditioned room in a great location. I arrived 3 hours early and was able to leave my bag at the hotel. When I came back in the evening, someone had taken my bag to my room for me! The room was compact but perfect for me. I think if you were travelling with a lot of luggage and with two people, you might struggle. The shower/bathroom was new and really well put together. Bed was clean and really comfy. The staff were do friendly and super helpful. There was a kettle in the room and taylors of harrogate coffee bags (really appreciated having a nice coffee to start the day!). Breakfast was a tenner, it was fairly simple but what was available was tasty and fresh.
Hotel Z was one of the few hotels which falls into that category which isn't a £20 a night dormitory or a £150+ expensive hotel. For a very reasonable price, you get a clean, comfy, air conditioned room in a great location. I arrived 3 hours early and was able to leave my bag at the hotel. When I came back in the evening, someone had taken my bag to my room for me! The room was compact but perfect for me. I think if you were travelling with a lot of luggage and with two people, you might struggle. The shower/bathroom was new and really well put together. Bed was clean and really comfy. The staff were do friendly and super helpful. There was a kettle in the room and taylors of harrogate coffee bags (really appreciated having a nice coffee to start the day!). Breakfast was a tenner, it was fairly simple but what was available was tasty and fresh.
8
Nancy
2 May 2025
·
Stayed 3 nights
The Z Hotel was a perfect 2 day stay in London. My goal was to see great art and get a feel for Bankside. Within walking distance was Tate Modern, Somerset House, Bankside Gallery, Globe Theater, Covent Garden, and West End theaters. The hotel staff were super friendly and accommodating. The room was small with no window but it was clean and well designed. Definitely only room for one person. The little cafe was a bonus for an early cup of tea and a late night glass of wine.
The Z Hotel was a perfect 2 day stay in London. My goal was to see great art and get a feel for Bankside. Within walking distance was Tate Modern, Somerset House, Bankside Gallery, Globe Theater, Covent Garden, and West End theaters. The hotel staff were super friendly and accommodating. The room was small with no window but it was clean and well designed. Definitely only room for one person. The little cafe was a bonus for an early cup of tea and a late night glass of wine.
10
Kristen
23 Apr 2025
·
Stayed 3 nights
Fantastic location in the legal precinct code to everything - walk and/or tube/busses. Staff were great and responsive. Loved the cafe and the complimentary coffee and tea and daily wine and cheese if you are a member! Cafe food also good for light meals. Rooms aren’t big but perfect for me and I had a lovely view from my window. Room was very quiet. Great value for money. Had a maintenance issue in my room but was fixed quickly.
Fantastic location in the legal precinct code to everything - walk and/or tube/busses. Staff were great and responsive. Loved the cafe and the complimentary coffee and tea and daily wine and cheese if you are a member! Cafe food also good for light meals. Rooms aren’t big but perfect for me and I had a lovely view from my window. Room was very quiet. Great value for money. Had a maintenance issue in my room but was fixed quickly.
4
Luis
27 Jun 2025
·
Stayed 4 nights
Area is nice. Close to trains and buses. Rooms are very very small. Only one elevator. And no capability for casting video onto the tvs
Area is nice. Close to trains and buses. Rooms are very very small. Only one elevator. And no capability for casting video onto the tvs
6
Ellyn
5 Jul 2025
·
Stayed 2 nights
The property is conveniently located to Covent Garden and the theatre district. It's also close to metro and bus stops. Other pros include the lovely shower, large tvs (2 in a 2Q room), and comfy beds. However, the room size is not as pictured in their expedia photos. The rooms are so small that there is no room for luggage. We brought bags/backpacks and there was no place to store them in the room nor were there drawers or closets. We had a 2 queen bed room and 4 people struggled to work around each other in the tiny space. When we asked the front desk about storage, how others handled, or if there was a larger room (there isn't), the response was shrugged shoulders. Upon checkout, we discovered you could store your luggage in a room next to the front desk which still seems less than ideal. Bottomline: don't stay here unless you need a no frills (expensive) room for a short timeframe. Do not recommend.
The property is conveniently located to Covent Garden and the theatre district. It's also close to metro and bus stops. Other pros include the lovely shower, large tvs (2 in a 2Q room), and comfy beds. However, the room size is not as pictured in their expedia photos. The rooms are so small that there is no room for luggage. We brought bags/backpacks and there was no place to store them in the room nor were there drawers or closets. We had a 2 queen bed room and 4 people struggled to work around each other in the tiny space. When we asked the front desk about storage, how others handled, or if there was a larger room (there isn't), the response was shrugged shoulders. Upon checkout, we discovered you could store your luggage in a room next to the front desk which still seems less than ideal. Bottomline: don't stay here unless you need a no frills (expensive) room for a short timeframe. Do not recommend.
10
Lauren
28 Aug 2025
·
Stayed 1 night
Very clean and easy to get to. Staff very attentive and allowed us to leave our bags after checking out which we hugely appreciated due to not leaving London until later in the evening.
Very clean and easy to get to. Staff very attentive and allowed us to leave our bags after checking out which we hugely appreciated due to not leaving London until later in the evening.
6
Samantha
11 Aug 2025
·
Stayed 2 nights
It would have nice to have been told at check-in on Tuesday about the complimentary wine and cheese. I found the young man who was working that day to be a bit stand offish and not very welcoming. I was celebrating my birthday and it would have really been nice to know about the event that was taking place in the evening. Other than that the location is well appointed and a good walking distance to all the major attractions in central London.
It would have nice to have been told at check-in on Tuesday about the complimentary wine and cheese. I found the young man who was working that day to be a bit stand offish and not very welcoming. I was celebrating my birthday and it would have really been nice to know about the event that was taking place in the evening. Other than that the location is well appointed and a good walking distance to all the major attractions in central London.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is praised frequently, with many noting spotless rooms and bathrooms. A few guests reported issues like stained sheets, hairs, missed housekeeping, or minor maintenance faults.
Related guest reviews
6
Matthew
13 Apr 2025
·
Stayed 2 nights
Area is pretty central, but still a good 15-30 minute walk to pretty much anything. Sheets were stained, room is small. For the price it is not bad. (Besides the stained sheets)
Area is pretty central, but still a good 15-30 minute walk to pretty much anything. Sheets were stained, room is small. For the price it is not bad. (Besides the stained sheets)
10
sijeesh
16 Sept 2025
·
Stayed 1 night
Rooms were small (as described) in the room listing, but there were spotless clean. Also staff behaviour was very friendly. The hotel is close to train and the bus station.
Rooms were small (as described) in the room listing, but there were spotless clean. Also staff behaviour was very friendly. The hotel is close to train and the bus station.
8
MR T G
22 Nov 2025
·
Stayed 1 night
Clean room and bathroom. Great shower. Late checkout to 15:00 was ideal A fairly comfortable bed. Noisy pipework at night though. Noisy pipework at night though.
Clean room and bathroom. Great shower. Late checkout to 15:00 was ideal A fairly comfortable bed. Noisy pipework at night though. Noisy pipework at night though.
8
Ray
14 Sept 2025
·
Stayed 1 night
Fine for one night. The room was very small and compact and the bed was against two walls so I had to climb over my partner to get out of bed in the night to go to the loo. The shower and bathroom also very small and the shower fitting was damaged but functional.
Fine for one night. The room was very small and compact and the bed was against two walls so I had to climb over my partner to get out of bed in the night to go to the loo. The shower and bathroom also very small and the shower fitting was damaged but functional.
10
Ruth
28 Jun 2025
·
Stayed 1 night
Hotel Z was one of the few hotels which falls into that category which isn't a £20 a night dormitory or a £150+ expensive hotel. For a very reasonable price, you get a clean, comfy, air conditioned room in a great location. I arrived 3 hours early and was able to leave my bag at the hotel. When I came back in the evening, someone had taken my bag to my room for me! The room was compact but perfect for me. I think if you were travelling with a lot of luggage and with two people, you might struggle. The shower/bathroom was new and really well put together. Bed was clean and really comfy. The staff were do friendly and super helpful. There was a kettle in the room and taylors of harrogate coffee bags (really appreciated having a nice coffee to start the day!). Breakfast was a tenner, it was fairly simple but what was available was tasty and fresh.
Hotel Z was one of the few hotels which falls into that category which isn't a £20 a night dormitory or a £150+ expensive hotel. For a very reasonable price, you get a clean, comfy, air conditioned room in a great location. I arrived 3 hours early and was able to leave my bag at the hotel. When I came back in the evening, someone had taken my bag to my room for me! The room was compact but perfect for me. I think if you were travelling with a lot of luggage and with two people, you might struggle. The shower/bathroom was new and really well put together. Bed was clean and really comfy. The staff were do friendly and super helpful. There was a kettle in the room and taylors of harrogate coffee bags (really appreciated having a nice coffee to start the day!). Breakfast was a tenner, it was fairly simple but what was available was tasty and fresh.
6
Chad
18 Jul 2025
·
Stayed 2 nights
Room was tiny and they didn’t clean my room. They breakfast option was lacking in my opinion
Room was tiny and they didn’t clean my room. They breakfast option was lacking in my opinion
8
Lynn
23 Aug 2025
·
Stayed 1 night
A quiet night. We had windowless room. The light pad was difficult to work out, seems to be a delay. As the room was so dark we left the bed lights on as could not see the lighting pad. A bed lamp or light around the the pad may assist. The room was beautifully clean along with the bed and bathroom. Towls also spotless. Tea coffee and even oat milk sachets. Would definitely return
A quiet night. We had windowless room. The light pad was difficult to work out, seems to be a delay. As the room was so dark we left the bed lights on as could not see the lighting pad. A bed lamp or light around the the pad may assist. The room was beautifully clean along with the bed and bathroom. Towls also spotless. Tea coffee and even oat milk sachets. Would definitely return
8
Spencer
7 Nov 2025
·
Stayed 1 night
Staff friendly and welcoming, room was just as we had expected compact but had all we needed, was clean and comfortable would have no hesitation in booking again, very convenient location for the Theatres and close to public transport so worked really well for us
Staff friendly and welcoming, room was just as we had expected compact but had all we needed, was clean and comfortable would have no hesitation in booking again, very convenient location for the Theatres and close to public transport so worked really well for us
4
Mike
13 Mar 2025
·
Stayed 1 night
Just one problem - a leaking toilet meant the cistern was refilling every 2 minutes, all night. The rooms a micro rooms which the bathroom in the same room behind a glass wall so you can hear everything. Very little sleep. The staff offered me a coffee by way of apology the morning after.
Just one problem - a leaking toilet meant the cistern was refilling every 2 minutes, all night. The rooms a micro rooms which the bathroom in the same room behind a glass wall so you can hear everything. Very little sleep. The staff offered me a coffee by way of apology the morning after.
6
Lisanne
28 Mar 2025
·
Stayed 2 nights
This hotel is very centrally located. The rooms are very very small and it was not as clean as it should have been. I found a hair in one of my teacups and on the bathroom floor. Something in the corner of the room where the bed is totally set off my allergies. It made me wonder if the hotel allows pets and if they do they need to ask customers if they have allergies and have rooms for them where pets are NOT allowed. For a two night stay it was ok but probably wouldn’t stay there for longer.
This hotel is very centrally located. The rooms are very very small and it was not as clean as it should have been. I found a hair in one of my teacups and on the bathroom floor. Something in the corner of the room where the bed is totally set off my allergies. It made me wonder if the hotel allows pets and if they do they need to ask customers if they have allergies and have rooms for them where pets are NOT allowed. For a two night stay it was ok but probably wouldn’t stay there for longer.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are extremely compact—some with no windows—and storage is limited; glass-partition bathrooms reduce privacy. Many mention very firm beds and recurring air-conditioning problems causing warm nights.
Related guest reviews
10
Josh
4 Aug 2025
·
Stayed 1 night
Really nice hotel, great value for money. Great location in central London. But strange having no windows!
Really nice hotel, great value for money. Great location in central London. But strange having no windows!
8
Meital
25 Aug 2025
·
Stayed 6 nights
The room was tidy and clean, but extremely small – to the point where it was difficult to even open our suitcase comfortably. On the positive side, the location is excellent, right in the heart of the city with easy access to attractions and public transport. Overall, a convenient place if location matters most, but be prepared for very compact rooms.
The room was tidy and clean, but extremely small – to the point where it was difficult to even open our suitcase comfortably. On the positive side, the location is excellent, right in the heart of the city with easy access to attractions and public transport. Overall, a convenient place if location matters most, but be prepared for very compact rooms.
8
Ricardo
13 Aug 2025
·
Stayed 3 nights
I stayed here for three nights and overall really enjoyed it. The staff were fantastic, the place was spotless, and the location couldn’t be better — just 10 minutes to Trafalgar Square, 15 to Piccadilly, and loads of transport options right outside. The only quirk? The room was a bit small, and the bathroom was a separate glass cubicle — one of those “modern hotel” design trends I’ll never understand. If your idea of a holiday is watching your friends on the toilet :D, then this is the luxury you’ve been waiting for.
I stayed here for three nights and overall really enjoyed it. The staff were fantastic, the place was spotless, and the location couldn’t be better — just 10 minutes to Trafalgar Square, 15 to Piccadilly, and loads of transport options right outside. The only quirk? The room was a bit small, and the bathroom was a separate glass cubicle — one of those “modern hotel” design trends I’ll never understand. If your idea of a holiday is watching your friends on the toilet :D, then this is the luxury you’ve been waiting for.
8
elinore
17 Mar 2025
·
Stayed 1 night
Very compact room, but works. Clean and comfy. Only little thing is air con could be allowed to go down to a lower temp as it got super hot. Only could go down to 16 degrees and the fan made noises. Overall for the price point it's very solid.
Very compact room, but works. Clean and comfy. Only little thing is air con could be allowed to go down to a lower temp as it got super hot. Only could go down to 16 degrees and the fan made noises. Overall for the price point it's very solid.
8
Anita
27 Oct 2025
·
Stayed 1 night
Air con was broken and so was the controls on the wall. I had to use the tv remote control to reach the on off button. Bed was like a brick and my back is in pain today. My daughter didn’t sleep very well either. The room was fine and clean
Air con was broken and so was the controls on the wall. I had to use the tv remote control to reach the on off button. Bed was like a brick and my back is in pain today. My daughter didn’t sleep very well either. The room was fine and clean
6
Michelle
12 Aug 2025
·
Stayed 1 night
The hotel itself is very nice. The staff are all lovely. However, the beds are incredibly hard. We had to ask for a spare duvet to put under us, but we still slept very little. The air con is also poor. We had a fan blasting all night as the air con did little to cool the room. If they could sort the beds I would stay again in cooler weather, but at the moment I couldn't recommend it as when we complained we were told all the beds are like it. One of us will sleep on just about anything and even he found it rock-like.
The hotel itself is very nice. The staff are all lovely. However, the beds are incredibly hard. We had to ask for a spare duvet to put under us, but we still slept very little. The air con is also poor. We had a fan blasting all night as the air con did little to cool the room. If they could sort the beds I would stay again in cooler weather, but at the moment I couldn't recommend it as when we complained we were told all the beds are like it. One of us will sleep on just about anything and even he found it rock-like.
8
Fay
27 Oct 2025
·
Stayed 1 night
Hotel is very clean and smart , very well kept . Staff are friendly !! I felt very safe as a lone female traveller . Only things to note are that the bed is super firm and hard , so depends on your preference ! And it’s quite loud when people are walking around the hotel so bring earplugs if you’re a light sleeper. But they’re only minor things and I would deffo stay again !! The room I was in was very small but I didn’t mind it as felt cozy , for the price it’s great !
Hotel is very clean and smart , very well kept . Staff are friendly !! I felt very safe as a lone female traveller . Only things to note are that the bed is super firm and hard , so depends on your preference ! And it’s quite loud when people are walking around the hotel so bring earplugs if you’re a light sleeper. But they’re only minor things and I would deffo stay again !! The room I was in was very small but I didn’t mind it as felt cozy , for the price it’s great !
6
Ellyn
5 Jul 2025
·
Stayed 2 nights
The property is conveniently located to Covent Garden and the theatre district. It's also close to metro and bus stops. Other pros include the lovely shower, large tvs (2 in a 2Q room), and comfy beds. However, the room size is not as pictured in their expedia photos. The rooms are so small that there is no room for luggage. We brought bags/backpacks and there was no place to store them in the room nor were there drawers or closets. We had a 2 queen bed room and 4 people struggled to work around each other in the tiny space. When we asked the front desk about storage, how others handled, or if there was a larger room (there isn't), the response was shrugged shoulders. Upon checkout, we discovered you could store your luggage in a room next to the front desk which still seems less than ideal. Bottomline: don't stay here unless you need a no frills (expensive) room for a short timeframe. Do not recommend.
The property is conveniently located to Covent Garden and the theatre district. It's also close to metro and bus stops. Other pros include the lovely shower, large tvs (2 in a 2Q room), and comfy beds. However, the room size is not as pictured in their expedia photos. The rooms are so small that there is no room for luggage. We brought bags/backpacks and there was no place to store them in the room nor were there drawers or closets. We had a 2 queen bed room and 4 people struggled to work around each other in the tiny space. When we asked the front desk about storage, how others handled, or if there was a larger room (there isn't), the response was shrugged shoulders. Upon checkout, we discovered you could store your luggage in a room next to the front desk which still seems less than ideal. Bottomline: don't stay here unless you need a no frills (expensive) room for a short timeframe. Do not recommend.
4
Craig
1 Jul 2025
·
Stayed 5 nights
The double room was just too small for two people. You have a bed, TV & bathroom… which had NO privacy. Had to have one person get ready at a time. There was just Not enough space. AC constantly dripped on the floor. Fire alarm went off at 5:00am in error! Staff was friendly, though. Probably OK for ONE person.
The double room was just too small for two people. You have a bed, TV & bathroom… which had NO privacy. Had to have one person get ready at a time. There was just Not enough space. AC constantly dripped on the floor. Fire alarm went off at 5:00am in error! Staff was friendly, though. Probably OK for ONE person.
8
Keith
4 Jun 2025
·
Stayed 1 night
The ac was non functioning and the lack of a window meant for an uncomfortable sleep
The ac was non functioning and the lack of a window meant for an uncomfortable sleep
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, helpful and efficient, with smooth check-in and bag assistance. There are occasional lapses in responsiveness or problem-solving (e.g., unresolved room issues or booking mishaps).
Related guest reviews
10
MARCIN
3 Oct 2025
·
Stayed 1 night
Amazing stay, nice rooms, great staff
Amazing stay, nice rooms, great staff
2
Helen Ann
8 Jun 2025
·
Stayed 1 night
This review is absolutely no reflection on the staff as they genuinely did all they could to go above and beyond. However! Upon arriving there was no record of the booking and it took an hour to get sorted (again, staff brilliant as it was beyond their control). Had to get Expedia involved to eventually get booker in, only to end up with a room that we hadn’t booked. We had booked a room with a window but ended up in a room without one and one that apparently was warmer than the sun which lead to a distinct lack of sleep. You expect to get a room that you pay for. The one star is purely for the staff as they deserve some credit for trying to rectify such a shocking experience. I would have given the hotel a zero for everything else. I hope the staff on the desk are valued as they tried but unfortunately it won’t be somewhere we book again.
This review is absolutely no reflection on the staff as they genuinely did all they could to go above and beyond. However! Upon arriving there was no record of the booking and it took an hour to get sorted (again, staff brilliant as it was beyond their control). Had to get Expedia involved to eventually get booker in, only to end up with a room that we hadn’t booked. We had booked a room with a window but ended up in a room without one and one that apparently was warmer than the sun which lead to a distinct lack of sleep. You expect to get a room that you pay for. The one star is purely for the staff as they deserve some credit for trying to rectify such a shocking experience. I would have given the hotel a zero for everything else. I hope the staff on the desk are valued as they tried but unfortunately it won’t be somewhere we book again.
2
Aptitude Software
10 Sept 2025
·
Stayed 2 nights
Room tiny, tv didn’t work, staff not friendly, hugely overpriced.
Room tiny, tv didn’t work, staff not friendly, hugely overpriced.
4
Raviraj
18 Jun 2025
·
Stayed 6 nights
Quite terrible - staff just didn't seem to care to fix issues. When I arrived, the person didn't tell me how to access the Wifi - I had to ask When I got to my room, there was a blinking light on my phone indicating I had messages - called the desk, the person said to ignore it. I wanted to clear the blinking - he promised to send someone (7pm). I left for dinner. Nothing happened. Called again (930pm) - he promised to send someone. Nothing. Called again - 10pm - he said there's no one left and it would be done in the morning. I asked why he didn't call to tell me this, but no real reason. Next day - nothing. TV wasn't working. It wasn't plugged in. I finally got it plugged in, but got a Roku error message in French. Took it downstairs - two of the staff looked at it and didn't bother to think it through - just told me they couldn't fix it. Used google translate to figure out what the message said and - after some work - got Roku on. But, turned out there was a separate TV input. I am really really surprised that a big hotel like that has only one elevator.
Quite terrible - staff just didn't seem to care to fix issues. When I arrived, the person didn't tell me how to access the Wifi - I had to ask When I got to my room, there was a blinking light on my phone indicating I had messages - called the desk, the person said to ignore it. I wanted to clear the blinking - he promised to send someone (7pm). I left for dinner. Nothing happened. Called again (930pm) - he promised to send someone. Nothing. Called again - 10pm - he said there's no one left and it would be done in the morning. I asked why he didn't call to tell me this, but no real reason. Next day - nothing. TV wasn't working. It wasn't plugged in. I finally got it plugged in, but got a Roku error message in French. Took it downstairs - two of the staff looked at it and didn't bother to think it through - just told me they couldn't fix it. Used google translate to figure out what the message said and - after some work - got Roku on. But, turned out there was a separate TV input. I am really really surprised that a big hotel like that has only one elevator.
8
Kahlil
15 Nov 2025
·
Stayed 3 nights
Great room, extremely attentive and helpful staff. There was an issue with my room - basically they didnt have the room I booked and gave me a smaller room. When we discussed reimbursement, I asked if I could just get breakfast comped to make up for the difference and the staff did not provide it officially so every morning I had to explain the situation.
Great room, extremely attentive and helpful staff. There was an issue with my room - basically they didnt have the room I booked and gave me a smaller room. When we discussed reimbursement, I asked if I could just get breakfast comped to make up for the difference and the staff did not provide it officially so every morning I had to explain the situation.
10
ROY
22 May 2025
·
Stayed 1 night
Brilliant servicde from friendly staff
Brilliant servicde from friendly staff
10
Michael
21 Aug 2025
·
Stayed 3 nights
Easy check-in, even though I was hours late. Augustine, the concierge, was simply amazing! I forgot my travel adaptor, and he tried his best to look through the storage to find one. I could tell he was working long hours and was smiling at every turn! Time for a raise for Augustine!. Thanks, I will keep up with Z Hotel when I'm in London. Keep your awesome employees!
Easy check-in, even though I was hours late. Augustine, the concierge, was simply amazing! I forgot my travel adaptor, and he tried his best to look through the storage to find one. I could tell he was working long hours and was smiling at every turn! Time for a raise for Augustine!. Thanks, I will keep up with Z Hotel when I'm in London. Keep your awesome employees!
10
Kieran
31 Aug 2025
·
Stayed 1 night
Staff was very helpful and very comfortable. Stay highly recommended. I would personally stay there again myself.
Staff was very helpful and very comfortable. Stay highly recommended. I would personally stay there again myself.
8
Delia
23 Jul 2025
·
Stayed 1 night
Z hotel is a great hotel with helpful staff. I did ask for an iron & board & was informed it would be broght up to our room, unfortunately this did not happen. I could have reminded them but we arrived in the evening & i was quite tired. The room was neat & clean but is small & difficult to move around for a 2 people.
Z hotel is a great hotel with helpful staff. I did ask for an iron & board & was informed it would be broght up to our room, unfortunately this did not happen. I could have reminded them but we arrived in the evening & i was quite tired. The room was neat & clean but is small & difficult to move around for a 2 people.
10
Lauren
28 Aug 2025
·
Stayed 1 night
Very clean and easy to get to. Staff very attentive and allowed us to leave our bags after checking out which we hugely appreciated due to not leaving London until later in the evening.
Very clean and easy to get to. Staff very attentive and allowed us to leave our bags after checking out which we hugely appreciated due to not leaving London until later in the evening.
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AI-generated summary based on recent guest reviews
Location
Central Fleet Street location is a strong point, walkable to theatres, Covent Garden and major sights, with buses and tube nearby. Many found it convenient and safe for exploring.
Related guest reviews
8
Ricardo
13 Aug 2025
·
Stayed 3 nights
I stayed here for three nights and overall really enjoyed it. The staff were fantastic, the place was spotless, and the location couldn’t be better — just 10 minutes to Trafalgar Square, 15 to Piccadilly, and loads of transport options right outside. The only quirk? The room was a bit small, and the bathroom was a separate glass cubicle — one of those “modern hotel” design trends I’ll never understand. If your idea of a holiday is watching your friends on the toilet :D, then this is the luxury you’ve been waiting for.
I stayed here for three nights and overall really enjoyed it. The staff were fantastic, the place was spotless, and the location couldn’t be better — just 10 minutes to Trafalgar Square, 15 to Piccadilly, and loads of transport options right outside. The only quirk? The room was a bit small, and the bathroom was a separate glass cubicle — one of those “modern hotel” design trends I’ll never understand. If your idea of a holiday is watching your friends on the toilet :D, then this is the luxury you’ve been waiting for.
8
Emily
9 Mar 2025
·
Stayed 1 night
Friendly staff, good breakfast, excellent location for sightseeing.
Friendly staff, good breakfast, excellent location for sightseeing.
8
John Ira
9 Jul 2025
·
Stayed 3 nights
Location was fantastic
Location was fantastic
10
sijeesh
16 Sept 2025
·
Stayed 1 night
Rooms were small (as described) in the room listing, but there were spotless clean. Also staff behaviour was very friendly. The hotel is close to train and the bus station.
Rooms were small (as described) in the room listing, but there were spotless clean. Also staff behaviour was very friendly. The hotel is close to train and the bus station.
8
Hilda
16 Jun 2025
·
Stayed 2 nights
I thought the property was in a perfect location, we were able to walk 20-30min to everything we wanted to see. The staff was amazing, the restaurant/bar was really good. I didn’t like the room at all, I had never stayed in a room that small or that had bathroom in the middle of it. As someone that is handicapped it was very hard to move around in there. I wish this would’ve been told to me before getting the hotel. The AC also didn’t work in my room, they tried to fix it but it still didn’t work.
I thought the property was in a perfect location, we were able to walk 20-30min to everything we wanted to see. The staff was amazing, the restaurant/bar was really good. I didn’t like the room at all, I had never stayed in a room that small or that had bathroom in the middle of it. As someone that is handicapped it was very hard to move around in there. I wish this would’ve been told to me before getting the hotel. The AC also didn’t work in my room, they tried to fix it but it still didn’t work.
8
Nancy
2 May 2025
·
Stayed 3 nights
The Z Hotel was a perfect 2 day stay in London. My goal was to see great art and get a feel for Bankside. Within walking distance was Tate Modern, Somerset House, Bankside Gallery, Globe Theater, Covent Garden, and West End theaters. The hotel staff were super friendly and accommodating. The room was small with no window but it was clean and well designed. Definitely only room for one person. The little cafe was a bonus for an early cup of tea and a late night glass of wine.
The Z Hotel was a perfect 2 day stay in London. My goal was to see great art and get a feel for Bankside. Within walking distance was Tate Modern, Somerset House, Bankside Gallery, Globe Theater, Covent Garden, and West End theaters. The hotel staff were super friendly and accommodating. The room was small with no window but it was clean and well designed. Definitely only room for one person. The little cafe was a bonus for an early cup of tea and a late night glass of wine.
10
Burcin
15 Jul 2025
·
Stayed 9 nights
Walking distance to many key areas, safe, quiet room.
Walking distance to many key areas, safe, quiet room.
8
Spencer
7 Nov 2025
·
Stayed 1 night
Staff friendly and welcoming, room was just as we had expected compact but had all we needed, was clean and comfortable would have no hesitation in booking again, very convenient location for the Theatres and close to public transport so worked really well for us
Staff friendly and welcoming, room was just as we had expected compact but had all we needed, was clean and comfortable would have no hesitation in booking again, very convenient location for the Theatres and close to public transport so worked really well for us
10
Kirsty
8 Apr 2025
·
Stayed 2 nights
This hotel was a 30 minute walk so when we got off the train we walked and when we were going back home to the train we walked. This hotel is also a 10-15 minute walk from all the landmarks / sightseeing! We got to see all the landmarks in 1 day! There was bars and restaurants around our area, so it was still lively - but lovely and quiet. Our room was a lovely size, we couldn’t have asked for anything more! Absolutely loved the smell of the hotel when we walked in everytime. Staff were amazing and quick to checking us in and out - pizza was great too! Would definitely stay here again.
This hotel was a 30 minute walk so when we got off the train we walked and when we were going back home to the train we walked. This hotel is also a 10-15 minute walk from all the landmarks / sightseeing! We got to see all the landmarks in 1 day! There was bars and restaurants around our area, so it was still lively - but lovely and quiet. Our room was a lovely size, we couldn’t have asked for anything more! Absolutely loved the smell of the hotel when we walked in everytime. Staff were amazing and quick to checking us in and out - pizza was great too! Would definitely stay here again.
8
Kirsty
6 Jun 2025
·
Stayed 2 nights
Great location in feet street, our room was very small but bed comfortable and room clean and thats all that counts!
Great location in feet street, our room was very small but bed comfortable and room clean and thats all that counts!
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AI-generated summary based on recent guest reviews
Dining
Breakfast and the cafe/bar are generally well liked and considered good value, with several mentions of complimentary wine and cheese. Some note limited selection or occasional equipment or ordering issues.
Related guest reviews
2
Stuart
10 Jun 2025
·
Stayed 1 night
The air conditioning in the room was not working and the room temperature was extremely hot. I was given an alternative room which due to its location in the building was not quite so warm, but again the air conditioning was not working. I again reported the malfunction and went out. On my return the solution had been to open the only window. I pre booked breakfast which is cheaper than on the day and in the morning it was not showing as having been booked. The member of staff indicated it would be full price. In addition, there was no coffee at breakfast as the machine wasn’t working and no alternative.
The air conditioning in the room was not working and the room temperature was extremely hot. I was given an alternative room which due to its location in the building was not quite so warm, but again the air conditioning was not working. I again reported the malfunction and went out. On my return the solution had been to open the only window. I pre booked breakfast which is cheaper than on the day and in the morning it was not showing as having been booked. The member of staff indicated it would be full price. In addition, there was no coffee at breakfast as the machine wasn’t working and no alternative.
10
Alain
11 Jul 2025
·
Stayed 4 nights
Friendly staff. Good breakfast. Comfortable rooms.
Friendly staff. Good breakfast. Comfortable rooms.
6
gary
27 Oct 2025
·
Stayed 1 night
Rooms where spot on, staff where super helpful and the bar was well stocked and food was available till late.
Rooms where spot on, staff where super helpful and the bar was well stocked and food was available till late.
10
Liam
28 Apr 2025
·
Stayed 1 night
Nice hotel offering free cheese and wine on Tuesday evening. The wine and cheese were very tasty!
Nice hotel offering free cheese and wine on Tuesday evening. The wine and cheese were very tasty!
10
Ruth
28 Jun 2025
·
Stayed 1 night
Hotel Z was one of the few hotels which falls into that category which isn't a £20 a night dormitory or a £150+ expensive hotel. For a very reasonable price, you get a clean, comfy, air conditioned room in a great location. I arrived 3 hours early and was able to leave my bag at the hotel. When I came back in the evening, someone had taken my bag to my room for me! The room was compact but perfect for me. I think if you were travelling with a lot of luggage and with two people, you might struggle. The shower/bathroom was new and really well put together. Bed was clean and really comfy. The staff were do friendly and super helpful. There was a kettle in the room and taylors of harrogate coffee bags (really appreciated having a nice coffee to start the day!). Breakfast was a tenner, it was fairly simple but what was available was tasty and fresh.
Hotel Z was one of the few hotels which falls into that category which isn't a £20 a night dormitory or a £150+ expensive hotel. For a very reasonable price, you get a clean, comfy, air conditioned room in a great location. I arrived 3 hours early and was able to leave my bag at the hotel. When I came back in the evening, someone had taken my bag to my room for me! The room was compact but perfect for me. I think if you were travelling with a lot of luggage and with two people, you might struggle. The shower/bathroom was new and really well put together. Bed was clean and really comfy. The staff were do friendly and super helpful. There was a kettle in the room and taylors of harrogate coffee bags (really appreciated having a nice coffee to start the day!). Breakfast was a tenner, it was fairly simple but what was available was tasty and fresh.
6
Nick
26 Aug 2025
·
Stayed 2 nights
The room was quite small for 2 people. (Might’ve been my fault for not realizing that when I booked the stay). The air conditioner had to be running at really cold temps at all times of the day or it would get muggy in the room. The breakfast was really good and the staff were friendly.
The room was quite small for 2 people. (Might’ve been my fault for not realizing that when I booked the stay). The air conditioner had to be running at really cold temps at all times of the day or it would get muggy in the room. The breakfast was really good and the staff were friendly.
10
Kristen
23 Apr 2025
·
Stayed 3 nights
Fantastic location in the legal precinct code to everything - walk and/or tube/busses. Staff were great and responsive. Loved the cafe and the complimentary coffee and tea and daily wine and cheese if you are a member! Cafe food also good for light meals. Rooms aren’t big but perfect for me and I had a lovely view from my window. Room was very quiet. Great value for money. Had a maintenance issue in my room but was fixed quickly.
Fantastic location in the legal precinct code to everything - walk and/or tube/busses. Staff were great and responsive. Loved the cafe and the complimentary coffee and tea and daily wine and cheese if you are a member! Cafe food also good for light meals. Rooms aren’t big but perfect for me and I had a lovely view from my window. Room was very quiet. Great value for money. Had a maintenance issue in my room but was fixed quickly.
8
Amy
9 May 2025
·
Stayed 1 night
Travelled with my 8year old for a trip to see Matilda. Hotel 15mins walk from Covent Garden with bus stop right outside so great location. Our room was tiny so it’s lucky we only had a sleep in there. It had everything we needed but the bed was very hard and only had feather pillows. Breakfast selection not designed for UK guests.
Travelled with my 8year old for a trip to see Matilda. Hotel 15mins walk from Covent Garden with bus stop right outside so great location. Our room was tiny so it’s lucky we only had a sleep in there. It had everything we needed but the bed was very hard and only had feather pillows. Breakfast selection not designed for UK guests.
10
Simon
27 Aug 2025
·
Stayed 1 night
Small but compact and functional en-suite room. Fine for me as I was solo. 15-20 minutes walk to Waterloo station. For the price a very sound choice. Breakfast at a cafe within the building g was good too.
Small but compact and functional en-suite room. Fine for me as I was solo. 15-20 minutes walk to Waterloo station. For the price a very sound choice. Breakfast at a cafe within the building g was good too.
8
Edward
21 Apr 2025
·
Stayed 1 night
Quite a comfortable, cost-effective stay in a convenient, agreeable part of London. My room was small but had been thoughtfully kitted out with everything I needed. Might be a bit tight with two, though. Bed a bit firm but I slept well. They are still using individual packs of toiletries: nowadays I really prefer dispensers fixed to the wall. Breakfast was OK, though nothing to write home about. The little cafe-restaurant was quite crowded - not helped by a member of staff blocking one table apparently working out duty rosters etc.. Quite a nice, basic hotel: I would (shall!) return.
Quite a comfortable, cost-effective stay in a convenient, agreeable part of London. My room was small but had been thoughtfully kitted out with everything I needed. Might be a bit tight with two, though. Bed a bit firm but I slept well. They are still using individual packs of toiletries: nowadays I really prefer dispensers fixed to the wall. Breakfast was OK, though nothing to write home about. The little cafe-restaurant was quite crowded - not helped by a member of staff blocking one table apparently working out duty rosters etc.. Quite a nice, basic hotel: I would (shall!) return.
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AI-generated summary based on recent guest reviews
4
Byron
2 weeks ago
·
Stayed 2 nights
The staff were all very friendly and maintained the hotel well. However the bed was not comfortable, the air con didn’t work and the TV was basically unusable. The signal wasn’t good enough to watch all the channels and it would just switch off after a while.
The staff were all very friendly and maintained the hotel well. However the bed was not comfortable, the air con didn’t work and the TV was basically unusable. The signal wasn’t good enough to watch all the channels and it would just switch off after a while.
8
Jp
3 weeks ago
·
Stayed 1 night
They need to change the pillows Please
They need to change the pillows Please
8
Syed
14 Sept 2026
·
Stayed 3 nights
Check the air conditioning. Because of the small room there can be some water dripping. Apart from that the property and staff are amazing
Check the air conditioning. Because of the small room there can be some water dripping. Apart from that the property and staff are amazing
8
Sunita
11 Sept 2026
·
Stayed 1 night
Was a quick one night stop near the location we had to visit Convenient, clean and well managed 24 hr cafe a big bonus as we arrived late too.
Was a quick one night stop near the location we had to visit Convenient, clean and well managed 24 hr cafe a big bonus as we arrived late too.
10
Vanessa
7 Sept 2026
·
Stayed 2 nights
Clean comfortable room with the essentials. There was very little floor space, which is fine if you don't plan to be in your room much. Perfect location, 5 min walk to the river bank. Friendly staff and lots of shops, food and cafes around.
Clean comfortable room with the essentials. There was very little floor space, which is fine if you don't plan to be in your room much. Perfect location, 5 min walk to the river bank. Friendly staff and lots of shops, food and cafes around.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 02:00
Before 11:00
FAQs about The Z Hotel City
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out availability is not mentioned.
What accessibility features are available for guests with disabilities?
The hotel offers limited wheelchair accessibility, including features for public areas and rooms.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in London City Centre, near St. Paul's Cathedral and The British Museum, with easy access to metro stations.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-16: NO DATA
- 2026-10-17: 282.686592666626USD
- 2026-10-18: 103.77386458778382USD
- 2026-10-19: 266.43501178359986USD
- 2026-10-20: 403.50686027069094USD
- 2026-10-21: 305.855936869812USD
- 2026-10-22: 236.47725583419802USD
- 2026-10-23: 183.90337581939698USD
- 2026-10-24: 230.406406729126USD
- 2026-10-25: 119.36530669937135USD
- 2026-10-26: 178.5672847999573USD
- 2026-10-27: 207.18276743850708USD
- 2026-10-28: 250.39409652557373USD
- 2026-10-29: 155.68263406753542USD
- 2026-10-30: 176.84738032684328USD
- 2026-10-31: 207.92320019226077USD
- 2026-11-01: 120.51713574790955USD
- 2026-11-02: 227.80648295288086USD
- 2026-11-03: 329.2275804199219USD
- 2026-11-04: 366.5345630508423USD
- 2026-11-05: 265.7317986808777USD
- 2026-11-06: 214.33620949783327USD
- 2026-11-07: 243.27470247497558USD
- 2026-11-08: 126.21563404655457USD
- 2026-11-09: 233.2471867362976USD
- 2026-11-10: 333.18174402770995USD
- 2026-11-11: 265.23537665634154USD
- 2026-11-12: 202.49060552673342USD
- 2026-11-13: 221.283529095459USD
- 2026-11-14: 249.776397756958USD
- 2026-11-15: 129.5347062850952USD
- 2026-11-16: 212.29476907119752USD
- 2026-11-17: 278.59052806777953USD
- 2026-11-18: 308.1719215118408USD
- 2026-11-19: 209.03781816177369USD
- 2026-11-20: 215.05198916168214USD
- 2026-11-21: 351.12038145599365USD
- 2026-11-22: 135.9085415222168USD
- 2026-11-23: 184.17186819839478USD
- 2026-11-24: 234.16349991378786USD
- 2026-11-25: 299.72942115631105USD
- 2026-11-26: 271.3175750976563USD
- 2026-11-27: 234.16349991378786USD
- 2026-11-28: 319.9405317230225USD
- 2026-11-29: 129.81443656425478USD
- 2026-11-30: 191.33492804870608USD
- 2026-12-01: 277.34174105682376USD
- 2026-12-02: 317.5328609024048USD
- 2026-12-03: 264.33432164993286USD
- 2026-12-04: 287.246797114563USD
- 2026-12-05: 350.50096828613283USD
- 2026-12-06: 135.69875024185183USD
- 2026-12-07: 191.12513676834106USD
- 2026-12-08: 289.6997967041016USD
- 2026-12-09: 305.07492423858645USD
- 2026-12-10: 277.3717087905884USD
- 2026-12-11: 242.80514511795045USD
- 2026-12-12: 320.500009425354USD
- 2026-12-13: 142.26390408592223USD
- 2026-12-14: 148.0168260520935USD
- 2026-12-15: 191.12513676834106USD
- 2026-12-16: 191.12513676834106USD
Check-in must be done by someone who is at least 18 years old.
Popular amenities
Non-smoking rooms
Family room
Dry cleaning
Luggage storage
Allergy-free room available
Self laundry
General
Non-smoking rooms
Allergy-free room available
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Internet
Free wi-fi
Services
Dry cleaning
Luggage storage
Self laundry
24-Hour Front Desk
Concierge Services