Kimpton Cardinal Hotel by IHG
US$253
/ night
Avg. for September
Prices for Kimpton Cardinal Hotel by IHG
Select dates to see prices and availability
US$253
/ night
Avg. for September
Monthly average prices
Nightly prices at Kimpton Cardinal Hotel by IHG average US$174 in the cheapest month (December) and US$437 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$192 |
| February | US$225 |
| March | US$437 |
| April | US$289 |
| May | US$257 |
| June | US$241 |
| July | US$227 |
| August | US$266 |
| September | US$253 |
| October | US$295 |
| November | US$213 |
| December | US$174 |
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Sept · US$253
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Most expensive: March (~US$437)
Cheapest: December (~US$174)
About this property
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including wireless internet access (surcharge) and concierge services. Additional amenities at this hotel include an arcade/game room, a televis...
Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including wireless internet access (surcharge) and concierge services. Additional amenities at this hotel include an arcade/game room, a television in a common area, and a ballroom.
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Winston-Salem? This hotel has 6375 square feet (592 square meters) of space consisting of conference space and 8 meeting rooms.
Dining
Enjoy French cuisine at The Katharine Brasserie, a brasserie which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 1:00 PM for a fee.
Rooms
Stay in one of 174 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) is available to keep you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Location
In the heart of Winston-Salem, Kimpton Cardinal Hotel by IHG is within a 5-minute drive of Benton Convention Center and Old Salem. This family-friendly hotel is 1.5 mi (2.4 km) from Winston Salem State University and 2.5 mi (4 km) from Lawrence Joel Veterans Memorial Coliseum.
What's nearby
Frank L. Horton Museum Center(0.2 Miles)
Benton Convention Center(0.3 Miles)
Home Moravian Church(0.8 Miles)
Old Salem(0.8 Miles)
Salem College Elberson Fine Arts Center(0.8 Miles)
Truist Stadium(1.1 Miles)
Joe White Tennis Center at Hanes Park(1.3 Miles)
Theatre Alliance(1.3 Miles)
University of North Carolina School of the Arts(1.3 Miles)
Winston Salem State University(1.5 Miles)
Wake Forest University Baptist Medical Center(1.6 Miles)
Brenner Children's(1.9 Miles)
Bowman Gray Stadium(2.3 Miles)
George Black House and Brickyard(2.4 Miles)
Children's Theatre of Winston-Salem(2.4 Miles)
Winston-Salem, NC (INT-Smith Reynolds)(3.5 Miles)
Piedmont Triad Intl. Airport (GSO)(23.6 Miles)
Parking
Restaurant
Business centre
Room service
Valet parking
Dry cleaning
Location
51 East 4th street, Winston-Salem, North Carolina, United States of America
Frank L. Horton Museum Center (0.2 Miles)
Benton Convention Center (0.3 Miles)
Home Moravian Church (0.8 Miles)
Old Salem (0.8 Miles)
Salem College Elberson Fine Arts Center (0.8 Miles)
Truist Stadium (1.1 Miles)
Guest reviews of Kimpton Cardinal Hotel by IHG
8.8
Fabulous
Based on 1,002 verified reviews
Who stays here?
Business
21%
Couple
34%
Family
34%
Group
6%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Kimpton Cardinal Hotel by IHG, guests praise the historic art deco building, lively rec spaces with bowling and a standout gym, walkable downtown location, and generally friendly staff, while noting inconsistent room quality, occasional cleanliness lapses, and temperature-control issues.
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What guests think
At Kimpton Cardinal Hotel by IHG, guests praise the historic art deco building, lively rec spaces with bowling and a standout gym, walkable downtown location, and generally friendly staff, while noting inconsistent room quality, occasional cleanliness lapses, and temperature-control issues.
Many enjoy The Katharine restaurant and the lobby bar, though a few found breakfast average or prices high. Common drawbacks include confusing or valet-only parking, slow elevators, occasional noise from pets or doors, and dated TVs or limited views in some rooms. Expect a stylish downtown stay with strong amenities and variable execution.
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AI-generated summary based on recent guest reviews
Facilities
Well-liked gym and basement rec area with bowling, basketball, and games; lobby bar and wine hour appreciated. Downsides noted are valet-focused or unclear parking, occasional slow elevators, WiFi fees, and some public areas feeling dark.
Related guest reviews
8
Sunita
19 Feb 2025
·
Stayed 3 nights
You will love this hotel- lobby area (morning coffee, evening wine hour, plenty of seating), very spacious gym, and the rec room (basketball, bowling lanes, games, etc)- made for a fun long weekend. I loved the valet crew/system. You use a QR code and the guys bring up your vehicle quickly with a smile on their face. The price is a bit much ($28 a day plus tip) but it was super convenient. All of the staff (housekeeping/hostess/valet/etc) were all very friendly. It made for a nice trip!
You will love this hotel- lobby area (morning coffee, evening wine hour, plenty of seating), very spacious gym, and the rec room (basketball, bowling lanes, games, etc)- made for a fun long weekend. I loved the valet crew/system. You use a QR code and the guys bring up your vehicle quickly with a smile on their face. The price is a bit much ($28 a day plus tip) but it was super convenient. All of the staff (housekeeping/hostess/valet/etc) were all very friendly. It made for a nice trip!
10
Cora
14 Jul 2025
·
Stayed 1 night
We spent one night of a long road trip at the Kimpton Cardinal. It was great! We ate an amazing meal at The Katharine. The risotto, beet salad, burger and dessert were phenomenal. Then we took the kids to explore the rec area. They bowled, played ping pong, basketball and shuffleboard. Would definitely come back!
We spent one night of a long road trip at the Kimpton Cardinal. It was great! We ate an amazing meal at The Katharine. The risotto, beet salad, burger and dessert were phenomenal. Then we took the kids to explore the rec area. They bowled, played ping pong, basketball and shuffleboard. Would definitely come back!
10
Gregory
15 Jul 2025
·
Stayed 1 night
Everything was fabulous. The room, the restaurant, and the rec facilities in the basement? What??!!?? The best I’ve ever seen in a hotel.
Everything was fabulous. The room, the restaurant, and the rec facilities in the basement? What??!!?? The best I’ve ever seen in a hotel.
10
kathryn
15 Feb 2024
·
Stayed 2 nights
I was put off by the hotel charging for WiFi. It seems a simple and necessary amenity.
I was put off by the hotel charging for WiFi. It seems a simple and necessary amenity.
6
Oleg
24 Aug 2024
·
Stayed 2 nights
Noisy at times. Dog friendly and dogs are barking at night…slowest elevators I have ever seen in my life… very overpriced for what it is…you would think that you are lodging in Chicago or NY.
Noisy at times. Dog friendly and dogs are barking at night…slowest elevators I have ever seen in my life… very overpriced for what it is…you would think that you are lodging in Chicago or NY.
10
Donald
2 Aug 2025
·
Stayed 1 night
This is a beautiful building and the staff were all so friendly. I only wish I could have stayed longer. The fitness room is one of the best I’ve seen at a hotel.
This is a beautiful building and the staff were all so friendly. I only wish I could have stayed longer. The fitness room is one of the best I’ve seen at a hotel.
10
Adrienne
7 Jul 2025
·
Stayed 1 night
The kids really enjoyed to rec room with bowling, billiards, and basketball court.
The kids really enjoyed to rec room with bowling, billiards, and basketball court.
10
Jesse
14 Jan 2025
·
Stayed 1 night
Great place..I only wish the community room was open the hotel guest
Great place..I only wish the community room was open the hotel guest
8
Michael
2 Jan 2023
·
Stayed 19,357 nights
Parking was a challenge due to our not being aware of close-by parking structures until after we arrived. It would have been helpful to have advisement given by the hotel regarding local parking and valet parking options. Also, while the Katherine Brasserie restaurant menu was varied and our meals enjoyable, we were offered a number of menu variation options for which we were charged without informing us of the additional charge, including a $3.00 charge for a small plate of bread prior to ordering. Otherwise, excellent service from Tyler, Ny and others at the front as well as from restaurant maitre'D.
Parking was a challenge due to our not being aware of close-by parking structures until after we arrived. It would have been helpful to have advisement given by the hotel regarding local parking and valet parking options. Also, while the Katherine Brasserie restaurant menu was varied and our meals enjoyable, we were offered a number of menu variation options for which we were charged without informing us of the additional charge, including a $3.00 charge for a small plate of bread prior to ordering. Otherwise, excellent service from Tyler, Ny and others at the front as well as from restaurant maitre'D.
8
Ajay
15 Nov 2024
·
Stayed 4 nights
The facilities at the hotel are nice, and the game room can be fun. I wish (personal view) that there was simply more lighting in hotel - the hallways, lobby, restaurant, etc. are fairly dark.
The facilities at the hotel are nice, and the game room can be fun. I wish (personal view) that there was simply more lighting in hotel - the hallways, lobby, restaurant, etc. are fairly dark.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas clean, with some describing spaces as spotless. However, repeated reports mention housekeeping misses (dust, stained linens, poor vacuuming), lingering smoke or odor in hallways, and occasional maintenance-related cleanliness issues.
Related guest reviews
8
Vida
29 Mar 2023
·
Stayed 1 night
Rooms needed to be cleaned better. Our room was very dusty.
Rooms needed to be cleaned better. Our room was very dusty.
10
Kaitlin
15 Mar 2025
·
Stayed 1 night
Great location and even better staff! The rooms were very clean and had almost everything you may need. Would definitely recommend!
Great location and even better staff! The rooms were very clean and had almost everything you may need. Would definitely recommend!
4
thomas
23 Nov 2024
·
Stayed 1 night
Room was dirty, the bathroom rug and towels had brown stains (I don’t want to know what it was) I called housekeeping to bring me some new towels and remove the rug. The AC was locked so I had no control over the room temperature and it was unbearably hot. I called the front desk once asking for someone to fix it. They said they would send someone. I waited an hour. They never came. I tried it again. They never came. The bathroom sink was clogged and would not drain. Rather than try and call again for someone to fix it, I just took it apart and fixed it myself. 8:45am multiple knocks on door from housekeeping with DO NOT DISTURB SIGN ON THE DOOR! Could not fall back asleep. I needed to stay a second night and inquired with the front desk about booking a second room. They quoted me a price that was $50 more than Hotels.com and would not come down to match it. I asked wouldn’t they rather I booked direct and was told “I really don’t care” Front desk was rude and dismissive. I’m not sure what’s happened to this property. I’ve stayed here probably a dozen times since this hotel opened, back as far as their opening week in 2016. Honestly it’s more disappointing each time. Unless something changes I’m sure this will be my last stay.
Room was dirty, the bathroom rug and towels had brown stains (I don’t want to know what it was) I called housekeeping to bring me some new towels and remove the rug. The AC was locked so I had no control over the room temperature and it was unbearably hot. I called the front desk once asking for someone to fix it. They said they would send someone. I waited an hour. They never came. I tried it again. They never came. The bathroom sink was clogged and would not drain. Rather than try and call again for someone to fix it, I just took it apart and fixed it myself. 8:45am multiple knocks on door from housekeeping with DO NOT DISTURB SIGN ON THE DOOR! Could not fall back asleep. I needed to stay a second night and inquired with the front desk about booking a second room. They quoted me a price that was $50 more than Hotels.com and would not come down to match it. I asked wouldn’t they rather I booked direct and was told “I really don’t care” Front desk was rude and dismissive. I’m not sure what’s happened to this property. I’ve stayed here probably a dozen times since this hotel opened, back as far as their opening week in 2016. Honestly it’s more disappointing each time. Unless something changes I’m sure this will be my last stay.
8
chris
6 May 2024
·
Stayed 1 night
Beautiful hotel. Staff very friendly and professional. Halls and rooms starting to look beat up. Our room was not vacuumed well. Massive hair balls in corners and in bathroom from prior guest(s).
Beautiful hotel. Staff very friendly and professional. Halls and rooms starting to look beat up. Our room was not vacuumed well. Massive hair balls in corners and in bathroom from prior guest(s).
6
Clinton
8 Jun 2025
·
Stayed 1 night
Small rooms. The shower wasn’t cleaned properly. Room 522. Had blood spots on the wall in front of the toilet. At 7:45 am the smell of marijuana came through the air conditioning vent, so strong we were worried about it making our clothes and luggage stink. Check in area was tiny, we had to drive around the block several times and eventually park in a parking garage instead of using valet parking. Very close to the train tracks, but I wasn’t bothered by that.
Small rooms. The shower wasn’t cleaned properly. Room 522. Had blood spots on the wall in front of the toilet. At 7:45 am the smell of marijuana came through the air conditioning vent, so strong we were worried about it making our clothes and luggage stink. Check in area was tiny, we had to drive around the block several times and eventually park in a parking garage instead of using valet parking. Very close to the train tracks, but I wasn’t bothered by that.
10
Jason
23 Apr 2025
·
Stayed 1 night
Beautiful clean new hotel with great style and pleasant people
Beautiful clean new hotel with great style and pleasant people
10
Peter
10 Jan 2023
·
Stayed 19,366 nights
Excellent hotel - arguably the best one in Winston Salem. Very nice lobby area with couches and seats in an area just off the checkin stand (free coffee in the morning). Very nice front desk staff. Rooms are spacious, modern, clean, and very well appointed. Hotel is centrally located with several restaurants in walking distance. Also a very good value for the price.
Excellent hotel - arguably the best one in Winston Salem. Very nice lobby area with couches and seats in an area just off the checkin stand (free coffee in the morning). Very nice front desk staff. Rooms are spacious, modern, clean, and very well appointed. Hotel is centrally located with several restaurants in walking distance. Also a very good value for the price.
10
Michele
15 Jul 2024
·
Stayed 1 night
Great hotel with lovely rooms, excellent restaurant and attentive staff. Didn’t enjoy the smell of pot smoke in the hallway. Doesn’t that fall under Non-smoking?!?!?
Great hotel with lovely rooms, excellent restaurant and attentive staff. Didn’t enjoy the smell of pot smoke in the hallway. Doesn’t that fall under Non-smoking?!?!?
10
Scott
5 Jul 2024
·
Stayed 1 night
Fantastic stay. Staff were very engaged and met our every need. The room was spotless and just advertised.
Fantastic stay. Staff were very engaged and met our every need. The room was spotless and just advertised.
10
Amy
10 Feb 2025
·
Stayed 2 nights
Lovely hotel. The room was immaculate, comfortable and quiet. Staff was very nice.
Lovely hotel. The room was immaculate, comfortable and quiet. Staff was very nice.
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AI-generated summary based on recent guest reviews
Rooms
Room quality varies: some are spacious with modern bathrooms and stylish decor, while others feel small, dark, or dated, with limited views and older TVs. Recurrent complaints cite noisy doors or pets and hard pillows or uncomfortable beds.
Related guest reviews
8
Paul
12 Apr 2024
·
Stayed 3 nights
Comfortable and clean. Enjoyed the bar and restaurant and common areas. Walkable to local eateries, and coffee shops. Room comfortable and clean but dark with very little natural light and no view. Problems with keycard entry, two of us staying in room and only one card seemed to work all the time. This had also happened on a previous stay.
Comfortable and clean. Enjoyed the bar and restaurant and common areas. Walkable to local eateries, and coffee shops. Room comfortable and clean but dark with very little natural light and no view. Problems with keycard entry, two of us staying in room and only one card seemed to work all the time. This had also happened on a previous stay.
8
RACHEL
5 Aug 2025
·
Stayed 1 night
Room was very large, modern bathroom. Bed needs replacing and hotel still has loud slamming doors, which was awful with boys soccer teams staying at hotel. Night wine, water reception was cute, could probably throw in a cracker, fruit? The hotel was stunning, charming as it was older, built well, but needs a refresh in rooms. Great location to shops, dining, all walkable. Bar made great cocktails, was busy.
Room was very large, modern bathroom. Bed needs replacing and hotel still has loud slamming doors, which was awful with boys soccer teams staying at hotel. Night wine, water reception was cute, could probably throw in a cracker, fruit? The hotel was stunning, charming as it was older, built well, but needs a refresh in rooms. Great location to shops, dining, all walkable. Bar made great cocktails, was busy.
10
Juliana
24 Feb 2025
·
Stayed 2 nights
This hotel absolutely exceeded my expectations! It punches WAY above its pay grade. It's gorgeous, historic yet modern and the hospitality was top notch. Spacious room and bathroom with every amenity. Any time I find myself in Winston-Salem I will be definitely stay here again.
This hotel absolutely exceeded my expectations! It punches WAY above its pay grade. It's gorgeous, historic yet modern and the hospitality was top notch. Spacious room and bathroom with every amenity. Any time I find myself in Winston-Salem I will be definitely stay here again.
6
Oleg
24 Aug 2024
·
Stayed 2 nights
Noisy at times. Dog friendly and dogs are barking at night…slowest elevators I have ever seen in my life… very overpriced for what it is…you would think that you are lodging in Chicago or NY.
Noisy at times. Dog friendly and dogs are barking at night…slowest elevators I have ever seen in my life… very overpriced for what it is…you would think that you are lodging in Chicago or NY.
8
Thomas
3 Jan 2025
·
Stayed 1 night
Beautiful. Elevators. Art deco. Service. Food. All above and beyond expectations. Only downside was the room thermostat that wouldn’t go below 67 degrees for a good night sleep. Too warm with the beddings.
Beautiful. Elevators. Art deco. Service. Food. All above and beyond expectations. Only downside was the room thermostat that wouldn’t go below 67 degrees for a good night sleep. Too warm with the beddings.
6
amy
30 Jan 2023
·
Stayed 1 night
Property is in downtown Winston-Salem. I paid extra for a view… leading me to believe that I would see some of the area. It’s a 20 story bldg! Turns out the hotel is only to about the 6th floor, and paying extra for a ‘view’ just means you have an outside room that doesn’t face a roof or AC unit. Wow. No radio in the room but you can pay $10/day for streaming music. Chilly shower with no door or curtain. Otherwise the stay was nice.
Property is in downtown Winston-Salem. I paid extra for a view… leading me to believe that I would see some of the area. It’s a 20 story bldg! Turns out the hotel is only to about the 6th floor, and paying extra for a ‘view’ just means you have an outside room that doesn’t face a roof or AC unit. Wow. No radio in the room but you can pay $10/day for streaming music. Chilly shower with no door or curtain. Otherwise the stay was nice.
8
Fiona
28 Oct 2024
·
Stayed 4 nights
I love the Cardinal and try to stay there whenever I’m in the area. This time, I found that the pillows were ROCK hard and so thick it was impossible to sleep. Our necks were very sore for the 4 days we were there. Still hurting! Mattresses were lumpy and room service mixed up our order 3 out of 4 times. The croissants were very stale, too. Housekeeping left the accumulating dirty glasses all over the room the entire time.
I love the Cardinal and try to stay there whenever I’m in the area. This time, I found that the pillows were ROCK hard and so thick it was impossible to sleep. Our necks were very sore for the 4 days we were there. Still hurting! Mattresses were lumpy and room service mixed up our order 3 out of 4 times. The croissants were very stale, too. Housekeeping left the accumulating dirty glasses all over the room the entire time.
10
Richard
27 Jul 2025
·
Stayed 1 night
Beautiful hotel in a great location. Clean, modern, excellent staff. Really enjoyed the charcuterie at the lobby bar, too. My one complaint is the TV in the room was oddly ancient. Could not get any streaming channels. Could not even use Apple Air play to cast shows from my phone or computer.
Beautiful hotel in a great location. Clean, modern, excellent staff. Really enjoyed the charcuterie at the lobby bar, too. My one complaint is the TV in the room was oddly ancient. Could not get any streaming channels. Could not even use Apple Air play to cast shows from my phone or computer.
4
Nicholas
16 Jan 2023
·
Stayed 19,372 nights
The rooms are not worth the outrageous price. The smallest room we have ever had for a hotel of any price. They give you 2 thin sheets for covers. Bed was uncomfortable. Hair in wash rags. No microwave. We have stayed in a lot of higher end hotels and this was by far the worst for the money. Downstairs restaurant was awesome.
The rooms are not worth the outrageous price. The smallest room we have ever had for a hotel of any price. They give you 2 thin sheets for covers. Bed was uncomfortable. Hair in wash rags. No microwave. We have stayed in a lot of higher end hotels and this was by far the worst for the money. Downstairs restaurant was awesome.
2
Sally
24 Apr 2024
·
Stayed 1 night
We stayed on the 2nd floor of the hotel and it’s in a quiet neighborhood but the view out our windows, including the bathroom, were loud industrial vents that were eye level — and the noise at 6:30am was unbearable. We had been on a long roadtrip and needed sleep and it was so disappointing. The hotel is in an old RJ Reynolds office building that doesn’t have acoustics for a hotel. If you book, definitely request a high floor
We stayed on the 2nd floor of the hotel and it’s in a quiet neighborhood but the view out our windows, including the bathroom, were loud industrial vents that were eye level — and the noise at 6:30am was unbearable. We had been on a long roadtrip and needed sleep and it was so disappointing. The hotel is in an old RJ Reynolds office building that doesn’t have acoustics for a hotel. If you book, definitely request a high floor
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AI-generated summary based on recent guest reviews
Service
Service is frequently praised as friendly, attentive, and accommodating across valet, front desk, and restaurant teams. Still, several reviews report rude or unresponsive front-desk interactions and delays resolving issues or fulfilling requests.
Related guest reviews
10
Stephen
22 Mar 2024
·
Stayed 1 night
Front staff was exceptional...One staffmember went out of his way to help me intk the hotel from walking from garage behind hotel...Retaurant staff (barfender) was outstanding...I def will stay here again and highly recommend...
Front staff was exceptional...One staffmember went out of his way to help me intk the hotel from walking from garage behind hotel...Retaurant staff (barfender) was outstanding...I def will stay here again and highly recommend...
4
thomas
23 Nov 2024
·
Stayed 1 night
Room was dirty, the bathroom rug and towels had brown stains (I don’t want to know what it was) I called housekeeping to bring me some new towels and remove the rug. The AC was locked so I had no control over the room temperature and it was unbearably hot. I called the front desk once asking for someone to fix it. They said they would send someone. I waited an hour. They never came. I tried it again. They never came. The bathroom sink was clogged and would not drain. Rather than try and call again for someone to fix it, I just took it apart and fixed it myself. 8:45am multiple knocks on door from housekeeping with DO NOT DISTURB SIGN ON THE DOOR! Could not fall back asleep. I needed to stay a second night and inquired with the front desk about booking a second room. They quoted me a price that was $50 more than Hotels.com and would not come down to match it. I asked wouldn’t they rather I booked direct and was told “I really don’t care” Front desk was rude and dismissive. I’m not sure what’s happened to this property. I’ve stayed here probably a dozen times since this hotel opened, back as far as their opening week in 2016. Honestly it’s more disappointing each time. Unless something changes I’m sure this will be my last stay.
Room was dirty, the bathroom rug and towels had brown stains (I don’t want to know what it was) I called housekeeping to bring me some new towels and remove the rug. The AC was locked so I had no control over the room temperature and it was unbearably hot. I called the front desk once asking for someone to fix it. They said they would send someone. I waited an hour. They never came. I tried it again. They never came. The bathroom sink was clogged and would not drain. Rather than try and call again for someone to fix it, I just took it apart and fixed it myself. 8:45am multiple knocks on door from housekeeping with DO NOT DISTURB SIGN ON THE DOOR! Could not fall back asleep. I needed to stay a second night and inquired with the front desk about booking a second room. They quoted me a price that was $50 more than Hotels.com and would not come down to match it. I asked wouldn’t they rather I booked direct and was told “I really don’t care” Front desk was rude and dismissive. I’m not sure what’s happened to this property. I’ve stayed here probably a dozen times since this hotel opened, back as far as their opening week in 2016. Honestly it’s more disappointing each time. Unless something changes I’m sure this will be my last stay.
10
Francisco
2 Aug 2023
·
Stayed 1 night
Exceptional service by the valet - Jason, front desk - Hannah and restaurant - April. We return monthly and this is the reason!
Exceptional service by the valet - Jason, front desk - Hannah and restaurant - April. We return monthly and this is the reason!
2
thomas
25 Nov 2024
·
Stayed 1 night
I’ve stayed at KIMPTON hotels all over the world for the past 15 years.. including this one multiple times. I don’t know what has happened with this property, but it is by far the worst. So many things went wrong with this stay I can’t even begin to list them. I will say this.. everything could have been addressed if there was a single person who gave a damn. Pretty much the entire front desk staff should be fired. Incredibly rude and dismissive, None of them know a damn thing about hospitality. This is coming from someone who has been in the boutique hotel industry for 25+ years.
I’ve stayed at KIMPTON hotels all over the world for the past 15 years.. including this one multiple times. I don’t know what has happened with this property, but it is by far the worst. So many things went wrong with this stay I can’t even begin to list them. I will say this.. everything could have been addressed if there was a single person who gave a damn. Pretty much the entire front desk staff should be fired. Incredibly rude and dismissive, None of them know a damn thing about hospitality. This is coming from someone who has been in the boutique hotel industry for 25+ years.
10
Jeffrey
10 Nov 2025
·
Stayed 2 nights
The room was excellent and the staff was extremely attentive. They reached out numerous times throughout my stay to ensure everything was perfect with my stay and offered assistance if I needed anything. Great guest service!
The room was excellent and the staff was extremely attentive. They reached out numerous times throughout my stay to ensure everything was perfect with my stay and offered assistance if I needed anything. Great guest service!
10
Tammy
30 Jul 2025
·
Stayed 1 night
We just stayed one night traveling to the coast. The check in was easy. They had valet parking. The bar/restaurant area was great. All staff we encountered were friendly and polite.
We just stayed one night traveling to the coast. The check in was easy. They had valet parking. The bar/restaurant area was great. All staff we encountered were friendly and polite.
10
James
11 Nov 2023
·
Stayed 1 night
Traveled to Winston for a quick trip with my wife, 5 year, and 3 year old. We couldn’t have been happier with this place. It was a beautiful remodel, but our stay was exceptional because of the service really. Letia and Kenya at the front desk were absolutely the best! The went out of their way to make us feel welcome and accommodated. We called ahead and they got us into our room early and even allowed us some extra time on check out day. I read a lot of complaints about this place, so we were reluctant to stay. Everything was very clean. The game room area was like nothing I’ve seen in a hotel before with a bowling alley, pool table, basketball court, and lots of TVs. I can say without a doubt that we will stay here again.
Traveled to Winston for a quick trip with my wife, 5 year, and 3 year old. We couldn’t have been happier with this place. It was a beautiful remodel, but our stay was exceptional because of the service really. Letia and Kenya at the front desk were absolutely the best! The went out of their way to make us feel welcome and accommodated. We called ahead and they got us into our room early and even allowed us some extra time on check out day. I read a lot of complaints about this place, so we were reluctant to stay. Everything was very clean. The game room area was like nothing I’ve seen in a hotel before with a bowling alley, pool table, basketball court, and lots of TVs. I can say without a doubt that we will stay here again.
2
Amanda
30 Oct 2025
·
Stayed 1 night
The entire thermostat unit was broken. The room was hot overnight and I could not sleep. I was there for an evening for a work conference. I had to call the front desk twice to get any sort of help - which none was granted but a 4 inch desk fan. Extremely dissatisfied by the customer service and support received and would NOT recommend.
The entire thermostat unit was broken. The room was hot overnight and I could not sleep. I was there for an evening for a work conference. I had to call the front desk twice to get any sort of help - which none was granted but a 4 inch desk fan. Extremely dissatisfied by the customer service and support received and would NOT recommend.
4
Alejandro
29 Nov 2024
·
Stayed 3 nights
We really liked the hotel which is in a historic building and most of the staff was outstanding. Most of the people at the front desk and all of the people in the restaurant were just incredible. However, on Sunday, November 23, our room was not made up, and the front desk had asked if I had left the do not disturb sign on, I did not, and I asked for some towels and soaps, and told them not to bother cleaning it up as it was late. They sent nothing and said nothing and so when I left the next morning at five in the morning, I let the person at the desk know and he apologized, but that was it. I’ve been at hotels where this happens before, and they usually go way out of their way to Apologize and try to make things right. I did not get the feeling that anybody was terribly interested here. I rarely leave bad reviews because I know every company/person has a bad day. But here, I think more could have been done if they didn’t have somebody to give me towels or they didn’t have towels they could’ve called my room and let me know. Would’ve been fine. The restaurant was another story. They were most kind and really made you feel welcome.
We really liked the hotel which is in a historic building and most of the staff was outstanding. Most of the people at the front desk and all of the people in the restaurant were just incredible. However, on Sunday, November 23, our room was not made up, and the front desk had asked if I had left the do not disturb sign on, I did not, and I asked for some towels and soaps, and told them not to bother cleaning it up as it was late. They sent nothing and said nothing and so when I left the next morning at five in the morning, I let the person at the desk know and he apologized, but that was it. I’ve been at hotels where this happens before, and they usually go way out of their way to Apologize and try to make things right. I did not get the feeling that anybody was terribly interested here. I rarely leave bad reviews because I know every company/person has a bad day. But here, I think more could have been done if they didn’t have somebody to give me towels or they didn’t have towels they could’ve called my room and let me know. Would’ve been fine. The restaurant was another story. They were most kind and really made you feel welcome.
4
Nahleena
13 Oct 2024
·
Stayed 1 night
The customer service representative was unpleasant throughout the entire interaction of checking in. He was outside smoking as we entered the lobby, when he finished his cigarette he stated that we should have let him know we were checking in. There were zero nicety’s, he was shaking as if he was furious, took longer than usual to check us in, especially since we had a reservation. The experience was upsetting. To say the least! Hotel is a nice accommodation, we typically stay there when visiting Winston, unfortunate that this transpired.
The customer service representative was unpleasant throughout the entire interaction of checking in. He was outside smoking as we entered the lobby, when he finished his cigarette he stated that we should have let him know we were checking in. There were zero nicety’s, he was shaking as if he was furious, took longer than usual to check us in, especially since we had a reservation. The experience was upsetting. To say the least! Hotel is a nice accommodation, we typically stay there when visiting Winston, unfortunate that this transpired.
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AI-generated summary based on recent guest reviews
Location
Central downtown location within walking distance of restaurants and activities. A few noted nearby street activity and that the area can feel quiet at times.
Related guest reviews
10
Kaitlin
15 Mar 2025
·
Stayed 1 night
Great location and even better staff! The rooms were very clean and had almost everything you may need. Would definitely recommend!
Great location and even better staff! The rooms were very clean and had almost everything you may need. Would definitely recommend!
8
RACHEL
5 Aug 2025
·
Stayed 1 night
Room was very large, modern bathroom. Bed needs replacing and hotel still has loud slamming doors, which was awful with boys soccer teams staying at hotel. Night wine, water reception was cute, could probably throw in a cracker, fruit? The hotel was stunning, charming as it was older, built well, but needs a refresh in rooms. Great location to shops, dining, all walkable. Bar made great cocktails, was busy.
Room was very large, modern bathroom. Bed needs replacing and hotel still has loud slamming doors, which was awful with boys soccer teams staying at hotel. Night wine, water reception was cute, could probably throw in a cracker, fruit? The hotel was stunning, charming as it was older, built well, but needs a refresh in rooms. Great location to shops, dining, all walkable. Bar made great cocktails, was busy.
8
Michael
19 Jun 2024
·
Stayed 3 nights
Friendly staff and good location in the heart of the revitalized downtown.
Friendly staff and good location in the heart of the revitalized downtown.
10
Michael
28 Jul 2024
·
Stayed 1 night
Beautiful property in up and coming area of Winston Salem. Will stay there again.
Beautiful property in up and coming area of Winston Salem. Will stay there again.
10
Jan
15 Aug 2024
·
Stayed 1 night
Gorgeous building within walking distance of everything in downtown Winston Salem. Excellent staff, valet parking, and the restaurant is delicious. Great bar, too!
Gorgeous building within walking distance of everything in downtown Winston Salem. Excellent staff, valet parking, and the restaurant is delicious. Great bar, too!
10
Timothy
17 Aug 2025
·
Stayed 1 night
Sleepy City, especially on the weekend
Sleepy City, especially on the weekend
10
Sharice
30 Jan 2025
·
Stayed 2 nights
Great location & close to everything
Great location & close to everything
10
Mark
27 Feb 2025
·
Stayed 1 night
This was a great spot in the heart of a very cool city.
This was a great spot in the heart of a very cool city.
8
Todd
1 Jun 2024
·
Stayed 1 night
Beautiful historic building in downtown Winston Salem. The hotel was close to everything we were there to see. City is ver walkable. As an added bonus they have a two lane bowling alley, indoor basketball hoop, video games and a pool table. We enjoyed our stay.
Beautiful historic building in downtown Winston Salem. The hotel was close to everything we were there to see. City is ver walkable. As an added bonus they have a two lane bowling alley, indoor basketball hoop, video games and a pool table. We enjoyed our stay.
8
Jill
14 Feb 2025
·
Stayed 1 night
It is fine but one street over from a street full of vagrants and close enough to bus stop that you also get spillover from there . Hotel is cute enough and staff was nice .
It is fine but one street over from a street full of vagrants and close enough to bus stop that you also get spillover from there . Hotel is cute enough and staff was nice .
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AI-generated summary based on recent guest reviews
Dining
On-site dining, especially The Katharine, earns frequent praise for quality food, cocktails, and a lively bar, with some positive room-service experiences. A few guests found breakfast limited, pricing high, or special experiences underwhelming.
Related guest reviews
10
Cora
14 Jul 2025
·
Stayed 1 night
We spent one night of a long road trip at the Kimpton Cardinal. It was great! We ate an amazing meal at The Katharine. The risotto, beet salad, burger and dessert were phenomenal. Then we took the kids to explore the rec area. They bowled, played ping pong, basketball and shuffleboard. Would definitely come back!
We spent one night of a long road trip at the Kimpton Cardinal. It was great! We ate an amazing meal at The Katharine. The risotto, beet salad, burger and dessert were phenomenal. Then we took the kids to explore the rec area. They bowled, played ping pong, basketball and shuffleboard. Would definitely come back!
10
Marcia
28 Aug 2025
·
Stayed 2 nights
The hotel is lovely! The staff were friendly and helpful. The restaurant was amazing! I would definitely stay again!
The hotel is lovely! The staff were friendly and helpful. The restaurant was amazing! I would definitely stay again!
6
sara
15 Jun 2023
·
Stayed 1 night
It was an okay hotel! Restaurant was nice but pricey!
It was an okay hotel! Restaurant was nice but pricey!
10
Kristi
5 Dec 2024
·
Stayed 1 night
Beautiful property. The bar is wonderful and the drinks and food were delicious. The game area is a lot of fun. Walkable to downtown activities.
Beautiful property. The bar is wonderful and the drinks and food were delicious. The game area is a lot of fun. Walkable to downtown activities.
10
Jennifer
19 Jun 2025
·
Stayed 1 night
Gorgeous bar and great French restaurant. Such a pretty hotel. Would definitely stay again! Comfy bed and pillows.
Gorgeous bar and great French restaurant. Such a pretty hotel. Would definitely stay again! Comfy bed and pillows.
8
Fiona
28 Oct 2024
·
Stayed 4 nights
I love the Cardinal and try to stay there whenever I’m in the area. This time, I found that the pillows were ROCK hard and so thick it was impossible to sleep. Our necks were very sore for the 4 days we were there. Still hurting! Mattresses were lumpy and room service mixed up our order 3 out of 4 times. The croissants were very stale, too. Housekeeping left the accumulating dirty glasses all over the room the entire time.
I love the Cardinal and try to stay there whenever I’m in the area. This time, I found that the pillows were ROCK hard and so thick it was impossible to sleep. Our necks were very sore for the 4 days we were there. Still hurting! Mattresses were lumpy and room service mixed up our order 3 out of 4 times. The croissants were very stale, too. Housekeeping left the accumulating dirty glasses all over the room the entire time.
10
Karen
10 Apr 2024
·
Stayed 1 night
Love this place! Clean rooms and wonderful room service choices. Staff is very friendly!
Love this place! Clean rooms and wonderful room service choices. Staff is very friendly!
10
James
4 Dec 2022
·
Stayed 1 night
Did not like that the prices for food and drinks in room was too high and the restaurant could not accommodate my party.
Did not like that the prices for food and drinks in room was too high and the restaurant could not accommodate my party.
8
Michael
2 Jan 2023
·
Stayed 19,357 nights
Parking was a challenge due to our not being aware of close-by parking structures until after we arrived. It would have been helpful to have advisement given by the hotel regarding local parking and valet parking options. Also, while the Katherine Brasserie restaurant menu was varied and our meals enjoyable, we were offered a number of menu variation options for which we were charged without informing us of the additional charge, including a $3.00 charge for a small plate of bread prior to ordering. Otherwise, excellent service from Tyler, Ny and others at the front as well as from restaurant maitre'D.
Parking was a challenge due to our not being aware of close-by parking structures until after we arrived. It would have been helpful to have advisement given by the hotel regarding local parking and valet parking options. Also, while the Katherine Brasserie restaurant menu was varied and our meals enjoyable, we were offered a number of menu variation options for which we were charged without informing us of the additional charge, including a $3.00 charge for a small plate of bread prior to ordering. Otherwise, excellent service from Tyler, Ny and others at the front as well as from restaurant maitre'D.
8
Luzviminda
6 Jul 2025
·
Stayed 3 nights
Nice hotel and easy check in Laid back hotel with valet parking Our exterior view of the city from 4th for was disappointing. Dogs in this hotel and one barked early in the am in our hall. Valet guys were mostly great but one guy was not so great. Delayed us by disappearing with our keys and trapped me in between two cars but otherwise ok. Hole-y towel Bar service was ok Restaurant was ok Room service had a good burger and bread pudding but forgot our drink and ketchup. Room stayed cool and shower water pressure was nice. Thank you
Nice hotel and easy check in Laid back hotel with valet parking Our exterior view of the city from 4th for was disappointing. Dogs in this hotel and one barked early in the am in our hall. Valet guys were mostly great but one guy was not so great. Delayed us by disappearing with our keys and trapped me in between two cars but otherwise ok. Hole-y towel Bar service was ok Restaurant was ok Room service had a good burger and bread pudding but forgot our drink and ketchup. Room stayed cool and shower water pressure was nice. Thank you
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AI-generated summary based on recent guest reviews
6
Christopher
3 weeks ago
·
Stayed 2 nights
Good room but dirty at first. Terrible room service order (burnt coffee and croissants with no butter) — avoid the $60 and go to Krispy Kreme. Self service coffee was also bitter and cold at 8am. Great staff and location.
Good room but dirty at first. Terrible room service order (burnt coffee and croissants with no butter) — avoid the $60 and go to Krispy Kreme. Self service coffee was also bitter and cold at 8am. Great staff and location.
10
Rei
15 Aug 2026
·
Stayed 1 night
yes
yes
10
Jamie
26 Jul 2026
·
Stayed 1 night
Love the vintage hotel style, the front desk staff was very personable and friendly
Love the vintage hotel style, the front desk staff was very personable and friendly
8
Muhammad
4 Jul 2026
·
Stayed 3 nights
.
.
8
nichelle
14 Jun 2026
·
Stayed 2 nights
The hotel is located in a between downtown area with a lot of restaurants in walking distance to choice from. When we arrived valet was awesome and the hotel lobby was beautiful. They did have to change our room due to some small issues that were addressed immediately. The recreation area was so nice and the kids had so much bowling. We ate at Mellow Mushroom which was about 3 blocks up and it was worth every bite 10/10
The hotel is located in a between downtown area with a lot of restaurants in walking distance to choice from. When we arrived valet was awesome and the hotel lobby was beautiful. They did have to change our room due to some small issues that were addressed immediately. The recreation area was so nice and the kids had so much bowling. We ate at Mellow Mushroom which was about 3 blocks up and it was worth every bite 10/10
FAQs about Kimpton Cardinal Hotel by IHG
Is parking available at the hotel?
Yes, the hotel offers on-site parking, including valet parking for a fee of USD 30 per night, which includes in/out privileges. Limited parking is available, and no reservation is required.
What type of breakfast is offered and what are the serving hours?
The hotel serves cooked-to-order breakfast for a fee, approximately USD 12 to 25 per person. Breakfast is available on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 1:00 PM.
What are the check-in and check-out times?
Check-in is from 4:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.
What accessibility features does the hotel offer for guests with disabilities?
The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Winston-Salem, within a 5-minute drive of Benton Convention Center and Old Salem. It is approximately 1.5 miles from Winston Salem State University and 2.5 miles from Lawrence Joel Veterans Memorial Coliseum.
What are the hotel's policies regarding children?
Children are welcome at the hotel, and kids can stay for free if they meet the minimum age requirement, which is not specified in the provided information.
What are the policies regarding extra beds and cribs?
The hotel offers rollaway beds for a fee of USD 25 per night. Advance request or confirmation may be required for availability.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: 346.8589741837158USD
- 2026-09-18: NO DATA
- 2026-09-19: NO DATA
- 2026-09-20: 150.26801615927124USD
- 2026-09-21: 216.33721411476134USD
- 2026-09-22: 216.61015513685606USD
- 2026-09-23: 252.38568582514952USD
- 2026-09-24: 309.51655595602415USD
- 2026-09-25: 341.75205420443723USD
- 2026-09-26: 650.6424018678589USD
- 2026-09-27: 191.62196297999571USD
- 2026-09-28: 427.4385376594238USD
- 2026-09-29: 525.966742USD
- 2026-09-30: 270.27278528852844USD
- 2026-10-01: 614.7776431566772USD
- 2026-10-02: 1286.943974963623USD
- 2026-10-03: 1183.2645170031738USD
- 2026-10-04: 256.6876435720215USD
- 2026-10-05: 213.07219043199157USD
- 2026-10-06: 228.08734614375305USD
- 2026-10-07: 275.3620769506378USD
- 2026-10-08: 228.11769628822324USD
- 2026-10-09: 212.10943198078917USD
- 2026-10-10: 307.87501967791746USD
- 2026-10-11: 184.09498696595764USD
- 2026-10-12: 271.84666457598877USD
- 2026-10-13: 271.84666457598877USD
- 2026-10-14: 258.55580711250303USD
- 2026-10-15: 477.73398399999996USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: NO DATA
- 2026-10-19: NO DATA
- 2026-10-20: 347.4935585554504USD
- 2026-10-21: 424.71434934555054USD
- 2026-10-22: 303.1564133253479USD
- 2026-10-23: 572.0501770668945USD
- 2026-10-24: 381.813929487915USD
- 2026-10-25: 168.74173905592346USD
- 2026-10-26: 220.11356413450622USD
- 2026-10-27: 252.08327081748962USD
- 2026-10-28: 297.44305119836423USD
- 2026-10-29: NO DATA
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: 174.4617950369415USD
- 2026-11-02: 193.05197697525023USD
- 2026-11-03: 200.20206447470093USD
- 2026-11-04: 248.12802667251586USD
- 2026-11-05: NO DATA
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 163.02168307490538USD
- 2026-11-09: 205.92212045571898USD
- 2026-11-10: 207.3521344509735USD
- 2026-11-11: 241.16378999999998USD
- 2026-11-12: 220.93727616748046USD
- 2026-11-13: 279.060957USD
- 2026-11-14: 211.64217643673706USD
- 2026-11-15: 170.88675128721619USD
- 2026-11-16: 230.23235837504578USD
- 2026-11-17: 287.43295323158264USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately USD 12 to 25 per person
- Fee for in-room wireless internet: USD 14.99 per night (rates may vary)
- Fee for wireless internet in public areas: USD 14.99 per night (rates may vary)
- Valet parking fee: USD 30 per night (in/out privileges)
- Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Business centre
Room service
Valet parking
Dry cleaning
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Express check-in/check-out
24-Hour Front Desk
Concierge Services
Parking
Parking
Valet parking
Parking (Limited)
Parking Onsite
Internet
WiFi
General
Room service
Restaurant
Non-smoking rooms
Kids club
Breakfast in the room
Allergy-free room available
Family room
Snack Bar/Deli
Activities
Golf course (nearby)
Cycling
Billiards
Playground
Hiking
Outdoor Furniture
Table Tennis
Fitness Center (nearby)