Crown Paradise Golden All Inclusive Resort - Adults Only

Las albercas

Esta bien el hotel el único pero que sería es que estaba una alberca en reparación y no estaba disponible

El personal muy amable, todo me gusto lo unico que si quisiera recalcar y que si lo tomaran en cuenta es que climatizaran la alberca de niños o por lo menos la principal, ya que si quisiera regresar y me encantaria pero preferiria buscar otro con alberca climatizada por mis hijos.

Tuvimos la habitación 271, literalmente hay una cascada de agua dentro de la habitación, se filtra del aire acondicionado de arriba. Pedimos a 5 personas que fueran a limpiar la habitación y nadie nos hizo caso hasta que me fui a parar al mostrador. Una noche no dejaban dormir unos adolescentes gringos y hablé a recepción y nadie fue a decirles nada. La comida en su único restaurante es muy básica y poco variada, olvídate de menú de mariscos, el menú de niños siempre lo mismo, para reservar en los restaurantes de especialidades es sacarte la lotería y cuando pasas en la noche hay muchas mesas vacías, solo pudimos ir al italiano y su menú fue demasiado básico y nada rico.

La playa está muy tranquila y me tocó a buena temperatura. El servicio es excelente, todos muy amables, atentos y disponibles; y la limpieza es perfecta. Todo en el hotel está de primera. Solo un día me tocó comer en restaurante de especialidad italiana y es una verdadera maravilla los 4 tiempos, recomendado así: ensalada Sicilia, Crema Parmigiana, Lasagna y Tiramisu. Oportunidades de mejora serían, la limpieza de la playa, aunque entiendo que como es pública es imposible tenerla impecable. La comida del restaurant La Palapa es repetitiva y a veces es comida reciclada de otros días,sazonada de otro modo o con otro nombre, por lo que harta el mismo menú. Cuando son días especiales si ofrecen algo extra en el menú. Las reservaciones de los restaurantes de especialidad siempre están saturadas o no sirve el sistema. Cuando fui al restaurant italiano si había bastantes mesas solas por lo que no entiendo cómo se agotan las reservas sin gente. Las albercas no estaban climatizadas, pero tampoco era agua helada, digamos que estaba fresca.

Un hotel super descuidado, nos toco una habitacion super inadecuada, no nos gusto para nada, el aire acondicionado no servia, la regadera tampoco, no habia agua caliente, el elevador no servia, estaba horrible. Lo han dejado caer muchisimo y llevabamos niños para nada fue comodo, y solo tiene 1 lugar para comer, se hacen filas enormes para las horas de comida. Las condiciones estaban muy mal

The staff were accommodating, lots of chairs to lay by the beach and by the pool, no waits for drinks and food, kids club staff were super friendly, the shows were amazing. It made for a beautiful vacation!

Tiene un hermoso parque de diversiones pata los niños, con un barco pirata y toboganes.

Terrible para los adultos Bueno para los niños No volvería a este hotel jamás Los climas no funcionan, las instalaciones deterioradas, la comida, aunque rica, siempre me cayó mal, FILAS para entrar al único restaurante. Lo único bueno que si puedo y debo de mencionar, es que el trato de la gente siempre fue excelente, TODOS los trabajadores hicieron lo posible porque nos sintieramos cómodos. Lamentable que el hotel no esté a la altura de su gente

It’s an old hotel, the food from the restaurants is good but the one from the buffet was very bad. Also, keep in mind this is a wedding hotel so we got kicked out of the pool because they had to start setting up for a wedding, way earlier than closing time. A lot of water leaks around the upper floors.

Room dirty for 2 days in a row, cockroaches in our room, I’m

The reviews say it all, no hot water half the time, rooms absolutely stink like raw sewage, shower and toilet areas had mold growing everywhere. Got stuck on the elevator twice and our elderly friend tripped on a completely broke tile in elevator and hurt herself pretty bad .Food at the buffet was horrible, and literally got everyone in our party sick for 3 straight days. The people working did all they could but the place is beyond needing updated, You can take a dog turd and put whipped cream, chocolate syrup, sprinkles,and a cherry on it , but its still a dog turd.I would not recommend this place to my worst enemy. Only thing this crap hole has going for it, is its location. Do not waste your money like we did.

Room still dirty at check in , all smells moldy and dirty. balcony is to rooftop of garbage and a boiler , nothing as advertised , we are not staying the night

The cleaning staff was rude, slow, and often lied to us about when the room would be cleaned and then pretend they couldn't understand english when challenged on it later. Sometimes they would knock on the door, to clean the room only to run away when we answered the door because they just wanted to say they came to clean but we didn't answer. I say this because no matter how fast I answered the door, the person who knocked would be walking away when I opened the door, and then refused to acknowledge me as I walked after them begging them to come clean the room. In the week we were there our room was cleaned only 3 times. This made the whole trip feel kind of gross.

El hotel está descuidado, viejo y sucio. La verdad toda la estadía fue muy mala. La limpieza de la habitación es mala al igual que la de todo el hotel. La habitación estaba empolvada y olía demasiado a humedad. No fue la habitación que se escogió en Expedia. Deberían actualizar las imágenes en Expedia por qué el hotel no se encuentra como las imágenes que Uds presentan. La comida es pésima. No aprovechamos el hotel ni el todo incluido ya que preferimos comer afuera del hotel y hacer actividades fuera de las instalaciones del hotel.

I really liked how the staff is always cleaning trying to keep the hotel & the beach as clean as possible. Very frendly my family and I Loved it.

Sucio y viejo el hotel

Es la tercera vez que vamos pero en esta ocasión nos tocó mala experiencia con las habitaciones, la primer habitación que tuvimos está llena de chinches y amanecimos todos picoteados, lo comentamos con recepción y nos cambiaron de habitación, la nueva habitación tenía goteras por todos lados en el baño, en la sala y la parte donde estaba la recámara, afortunadamente solo se mojó una maleta y no todas.

Hi, We check out this morning with my family. We stayed 4 nights. We picked this resort because it’s close to airport and it’s kid friendly. This resort is geared to children and families. Their children activities are a great and the night time entertainment is awesome. However the room are dirty. If you don’t let the hotel staff to clean the room they will not be clean. Our room had bed bugs on the mattress and the sink did not Work. The food is ok. It’s not great. The system for the restaurant reservation suck. We could never get a reservation and they are every limited although the restaurant look empty every night. The pool Is clean once in the morning and that is all we saw. We spend about 4 to 6 hours at the pool area and never saw any staff checking the water. The pool Water is cold and looks a little gross. Areas around the pool are not clean either. Drinks are water downed for sure.The hotel has a weird smell in the buffet area. Sometimes the staff in the morning was rude when you ask for more coffee in the buffet area. The tables are lightly cleaned after each guest. I think they need think they need to be clean and sanitized after each used but they do not do that. Next time I would spend a little more money and get a better hotel. I would definitely not be returning to this hotel. I would not recommend it.

We loved to beach and the view to the ocean Our room was dirty and there was bed bugs, my entire body is covered in bug bites which made my sleep terrible due to the itching. I asked for a different room and the new room was not very clean and the bathroom smelled like pee so bad. We closed the bathroom door because of the bad smell and had to use the public restroom downstairs. Most of the workers at the hotel don’t speak english no one really helps much. The safe in my room got locked and it took 2 different ppl to unlock it. It might be all inclusive and looks like a good deal but I highly not recommend this resort to anyone. Now I am afraid the bed bugs might be in the luggage and I pray to God not to bring the bed bugs home.

It’s a great place for kids so many activities and they loved the pool. The hotels was a little outdated but clean. Room service menu is on the tv we didn’t have a control we had to call for one. Our card key never opened the door to our room we had to go to front desk they offered a room change after the 4the day but we only had one day left.

From the minute we arrived we had issues. We were provided a room that was already occupied. Luckily the person in the room was not there otherwise we would have walked in on them. We booked two rooms and requested that they be near each other which was not the case. They got the rooms situated the next day however the AC was not working well in one of the rooms. Maintenance was notified but nothing was done. The rooms have limited outlets so it was disappointing when one of the outlets (the one by the nightstand) was missing and could not be used. No clear information was provided about the restaurant reservation system. The patio door does not lock, which is a safety concern. Even their manager recommended that a complaint be filed with Orbitz so that something can be done about all of the issues. The only good thing is that the property is near the airport.

Very outdated

The first room we had we changed because it had an inch of standing water in the sink and the A/C wouldn't go below 79 degrees Farenheit. The handle to the shower door was broken as well as the soap holder in the shower too. They gave us an "upgraded" room and said they would give us a bed for our 3rd person. They NEVER gave us the bed, despite us asking THREE times! Also, ocean very DIRTY and rocky at this property.

Our A/C was out our entire stay even after they switched us it still didn’t work

Our room had broken curtain rods, toilet not working not clean, shower what else is wrong with the property was dirty. I saw here in the bathroom. Leaky faucet pipes, stained sheets, old and outdated. Not as pictured on the website. Let me finish the skating report.

Gardens were beautiful, staff very nice. Main dining outdated and choices were okay. Japanese style restaurant was our favourite. The room was okay as our shower door was difficult to close and the patio door didn’t lock and the toilet didn’t always flush properly. Many families with children as I think it’s a good place for them. Nightly shows across the street at the theatre were great-lots of variety with very talented dancers.

Property needs a lot of maintenance. Rooms are falling apart. Appliances super old and ac not working properly. Reports were made and no one took care of the issues.

First the changes to an “upgrade room” the ac didn’t work the bathroom door hinge was broken so the door didn’t closed, the fridge was leaking water all the way to the kitchen almost slipped and fall, the mini bat was never stocked until you called and ask for it. They kept saying the will fix the ac and two days later they finally sent someone to realized that we were telling the truth finally two days later the switch us a room where the ac worked but the mini fridge didn’t work, finally before we are ready to leave the room was ok. The buffet have the same food for 4 days you supposed to make reservations for the other restaurants at 9am but at 9:03am you won’t find more reservations so we are the same buffet food for 4 days. The house keeping lady was really nice she actually took good care and all the buffet servers were awesome that was pretty much it. I will definitely never comeback to this place, don’t let them fool you with the pictures on the website the place definitely don’t look like that at all

La propiedad esta muy deteriorada las habitaciones muy pequeñas las camas muy duras no descansas muy bien las habitaciones no tienen teléfono nos dieron un número para WhatsApp contestan cada 2 dias queríamos room service no hay donde comunicar,mal servicio las bebidas no tienen sabor muy mala experiencia

From the minute we arrived we had issues. We were provided a room that was already occupied. Luckily the person in the room was not there otherwise we would have walked in on them. We booked two rooms and requested that they be near each other which was not the case. They got the rooms situated the next day however the AC was not working well in one of the rooms. Maintenance was notified but nothing was done. The rooms have limited outlets so it was disappointing when one of the outlets (the one by the nightstand) was missing and could not be used. No clear information was provided about the restaurant reservation system. The patio door does not lock, which is a safety concern. Even their manager recommended that a complaint be filed with Orbitz so that something can be done about all of the issues. The only good thing is that the property is near the airport.

Como contratamos con Expedia nos trataron como huéspedes de segunda, uno de los encargados llamado Pedro García nos dijo despectivamente que al haber contratado con Expedia nos devolvería por esa vía el dinero, esto derivado a que nos dieron una habitación que no correspondía con lo que pagamos. Nos dieron una habitación junto a la cocina, sin ventanas, con el ruido de los refrigeradores y donde se metían las cucarachas, cuando lo que contratamos era una habitación con camas dobles y vista al jardín. Después de rogarle al señor Pedro que nos cambiara de cuarto, nos dio las llaves de la habitación pero nadie nos ayudó a trasladarnos. El personal es muy grosero, les pides algo y te hacen caras, el bufete es un cúmulo de comida insabora…ofrecen restaurante italiano, francés y japonés pero nunca hay mesas disponibles. La playa es lo más descuidado que tienen, platos tirados y camastros sucios, y si, claro que los limpiamos para usarlos, pero eso es lo que menos esperas de un hotel todo incluido. Derivado de la cantidad de gente que hay y que hay muy poco personal, llega un momento en que los platos del bufete se acaba y los camastros no son suficientes para estar en la alberca o en la playa, cuando te acercas al personal para que te auxilien al respecto, solo se te quedan viendo y te dicen “No hay”. el hotel ha decaído muchísimo en cuanto a atención, limpieza y servicios; sin embargo, lo más lamentable es la discriminación de la que fuimos objeto, por usar Expidia.

Great people and service!

The customer service was fantastic! From moment my son and I checked in to check out was great! Fidel at reception checked us in and when asked showed me and my son all around as it was our first time there. Dianna at front desk reception were extremely helpful! She made the reservations for us for 3/4 of nights we were there at the 3 restaurants as every morning the reservations were booked! Sergio at the bar in lobby was amazing! He remembered what me and son liked everyday and was very kind to talk to! Christian at LaPalapa restaurant always made gluten free bread was there at our table at breakfast! We’re both celiacs so I do wish we had more gluten free options! But overall was amazing stay. We took uber to Melican boardwalk amd was absolutely amazing walking along the boardwalk! Thank you crown paradise club for great memories!

Muy bien en general. El problema es que dan mucha preferencia a los socios y a los que solo somos clientes nos relegan sobre todo en los restaurantes para las cenas. El restaurante de bufetes es totalmente insuficiente, se tienen que hacer filas hasta de 45 minutos para ingresar. En el check out no dan servicio para bajar las maletas, nosotros teníamos 4 habitaciones y a ninguno nos dieron ese servicio. Mi familia no quiere regresar ahí y eso me entristece mucho.

Hotel Review: Disappointing Stay Despite Wonderful Staff I recently stayed at this hotel, and unfortunately, it did not meet expectations. The property itself is very outdated, and major issues impacted our stay. The biggest problem was the air-conditioning — it was not working in our room. After being switched to another room, and then yet another, the issue remained unresolved. In the heat, this made our stay uncomfortable and frustrating. The food at the hotel was also a letdown. Most of it tasted old or stale, and the dining options lacked variety and freshness. The only place we truly enjoyed eating was the snack bar located outside by the beach — it was consistently good and offered a nice escape from the poor quality of the main restaurants. On a positive note, the hotel staff was absolutely amazing. Despite being clearly understaffed, they worked hard to keep guests happy. When we arrived, only one receptionist was handling check-ins, and I noticed just a single lifeguard moving between multiple pools. The entertainment team also deserves special mention — they did an outstanding job organizing activities around the pool and hosting fun shows at the Nitro Club. The Fantasy Show for kids was a personal favorite. While I truly appreciate the kindness and effort of the staff, the overall hotel conditions, poor food quality, and lack of basic amenities like functioning air-conditioning made this a disappointing experience. I would not stay here again.

The cleaning staff was rude, slow, and often lied to us about when the room would be cleaned and then pretend they couldn't understand english when challenged on it later. Sometimes they would knock on the door, to clean the room only to run away when we answered the door because they just wanted to say they came to clean but we didn't answer. I say this because no matter how fast I answered the door, the person who knocked would be walking away when I opened the door, and then refused to acknowledge me as I walked after them begging them to come clean the room. In the week we were there our room was cleaned only 3 times. This made the whole trip feel kind of gross.

No me gustó que el personal de limpieza no hiciera su trabajo a tiempo y que cerraran albercas sin previo aviso

Necesitaba quedarme otro día y ya no había lugar. Voy cada año y este año nos queríamos quedar un día más y no nos dieron la oportunidad. En la llegada no estaba mi habitación lista y llegué a las 3 querian que esperara una hora más cuando yo estoy cumpliendo mi llegada. La señorita me decía que mi check in era de 3 a 4 cuando en ningún lado decía y ella aseguraba que así era. Y se que no es así puesto que cada Año llevo a mi familia para estas fechas. Tuve que cambiar de habitación.

Los servicios bien.. el personal de los restaurantes perfectos.. desde cocineros hasta mesero.. Lo único “malo” es cuando te ofrecen el servicio de membresía… y al inicio todo muy bien.. solo ya no les quieres comprar,y se portan bastante groseros…!

Was nice to go to the beach and then city on either side of the hotel.

I liked the location. Lots to do in surrounding area. Some of the buffet options for dinner and lunch left more to be desired. The staff was awesome, Juan on the beach is the man. Not great water pressure/heat in shower. Overall it was great.

The beach and pools are very well cared for and maintained However there are far too many vendors constantly trying to sell you something when you just want to enjoy the day We would definitely recommend this destination for it’s overall appeal

The first room we had we changed because it had an inch of standing water in the sink and the A/C wouldn't go below 79 degrees Farenheit. The handle to the shower door was broken as well as the soap holder in the shower too. They gave us an "upgraded" room and said they would give us a bed for our 3rd person. They NEVER gave us the bed, despite us asking THREE times! Also, ocean very DIRTY and rocky at this property.

For the price and ease of getting around. We will certainly be back. Very pleased. See Angel for drinks and friendly smile

It was a few minutes away from the city and the airport which was great. Hotel’s a little outdated but it was still okay. Pool’s were clean. Food was great. Overall, it was a wonderful stay.

Good location, great beaches, close to cruise ship terminal, walking distance to two shopping malls and an artisan market, quiet cul-de-sac street

Really liked that it was close to the main store "Chedrahui" So if you needed something you can walk to the store and try their donuts, Tres Leches Cake, Need flip flops. etc... Very Convenient. The resort is a bit outdated. The room has a slight mold/mildew smell. The Elevator was temperamental. You needed to help close the doors in order for it to work.

Good location, friendly staff and delicious food

The staff were very good and our room was clean and comfortable. The food in the buffet was average but we could always find something good to eat. The omelet station was quite good in the morning. It was difficult/impossible to get reservations at the specialty restaurants. We did manage to get one night at the Italian restaurant and it was very good. We could not get into the other two or back at the Italian one. The beach area was very nice with lots of loungers and shady areas. There were lots of young children at the resort and plenty of activities for them. There were quite a few beach vendors but they were polite and moved on quickly. We saw whales breaching every day while we were there. The entertainment at the nightclub venue varied from good to average and was primarily aimed at children. We had children in our group of 10 and they mostly enjoyed it. We walked a short distance to catch buses to go downtown several times. The buses are frequent and for 10 pesos each way, a good way to travel. Checkout is at noon from your room but we could keep our bracelets and towel cards so we could continue to enjoy the resort until plane time later in the afternoon. Overall, it was a good experience. A room issue with one part of our group was addressed by staff and they were relocated when another room became available. The resort was clean, comfortable and several rooms were being renovated while were there.

Comida de mala calidad, fuimos 2 familias, en total 7 personas y 3 se enfermaron hasta dar a la clinica, inyecciones y antibioticos se les receto, por la diarrea y nauseas que ocasiono la comida del restuarante la palapa que es el principal este no cuenta con capacidad suficiente, no hay variedad de comida siempre ponen lo mismo en los 3 tiempos, cuenta con otros 3 restaurantes de especialidad pero solo para la cena y tambien de super mala calidad los alimentos, el pollo super duro, la comida fria, las bebidas sin sabor, hay 2 albercas comunes tambien muy pequeñas 1 exclusiva para niños y 1 exclusiva para adultos, solo la de adultos estaba bien aunque pequeña pero no estaba tan concurrida como las demas que no se daban a vasto con tanta gente cabe mencionar que fui en temporada alta sinnembargo deben de estar preparados para toda ocasion, ennnuestra habitacion al abrir la roperia salieron 2 cucharachos, tardaron 2 días en hacernos la limpieza aun cuando teniamos el indicador, en la playa, no habia suficientes camastros, en general fue una pesima experiencia, no volveria y no lo recomendaria nunca

The food is terrible. We have 4 kids and even they couldn’t stand the buffet. We went out to eat 4 nights to avoid the buffet. Almost impossible to get a specialty restaurant. Tried every single day. Never got in. Staff is amazing though! Great location. Just the food is the downfall!

Food was terrible. You could only eat in the buffet. You had to make a reservation for other restaurants but you could not get a reservation. There would be 5 families dining and 10 open tables but still would not let you in. You get what you pay for at this resort. If you are looking for full amenities with an all inclusive, this is not the place.

Buena relación calidad precio, si bien hay zonas del hotel que requieren mantenimiento, las zonas comunes como albercas, bares y restaurantes están muy bien. Falta algo de variedad en el restaurante buffet, y mejorar la aplicación para reservar en los restaurantes que lo requieren. En cuanto a la habitación el único detalle es el baño y regadera, la distribución y canceles no son lo más cómodo para hacer uso en habitación compartida.

Hotel Review: Disappointing Stay Despite Wonderful Staff I recently stayed at this hotel, and unfortunately, it did not meet expectations. The property itself is very outdated, and major issues impacted our stay. The biggest problem was the air-conditioning — it was not working in our room. After being switched to another room, and then yet another, the issue remained unresolved. In the heat, this made our stay uncomfortable and frustrating. The food at the hotel was also a letdown. Most of it tasted old or stale, and the dining options lacked variety and freshness. The only place we truly enjoyed eating was the snack bar located outside by the beach — it was consistently good and offered a nice escape from the poor quality of the main restaurants. On a positive note, the hotel staff was absolutely amazing. Despite being clearly understaffed, they worked hard to keep guests happy. When we arrived, only one receptionist was handling check-ins, and I noticed just a single lifeguard moving between multiple pools. The entertainment team also deserves special mention — they did an outstanding job organizing activities around the pool and hosting fun shows at the Nitro Club. The Fantasy Show for kids was a personal favorite. While I truly appreciate the kindness and effort of the staff, the overall hotel conditions, poor food quality, and lack of basic amenities like functioning air-conditioning made this a disappointing experience. I would not stay here again.

La playa está muy tranquila y me tocó a buena temperatura. El servicio es excelente, todos muy amables, atentos y disponibles; y la limpieza es perfecta. Todo en el hotel está de primera. Solo un día me tocó comer en restaurante de especialidad italiana y es una verdadera maravilla los 4 tiempos, recomendado así: ensalada Sicilia, Crema Parmigiana, Lasagna y Tiramisu. Oportunidades de mejora serían, la limpieza de la playa, aunque entiendo que como es pública es imposible tenerla impecable. La comida del restaurant La Palapa es repetitiva y a veces es comida reciclada de otros días,sazonada de otro modo o con otro nombre, por lo que harta el mismo menú. Cuando son días especiales si ofrecen algo extra en el menú. Las reservaciones de los restaurantes de especialidad siempre están saturadas o no sirve el sistema. Cuando fui al restaurant italiano si había bastantes mesas solas por lo que no entiendo cómo se agotan las reservas sin gente. Las albercas no estaban climatizadas, pero tampoco era agua helada, digamos que estaba fresca.

First of all, to make dinner reservations was a huge inconvenience. You had to scan a code at 9:01 am. By 9:05am reservations were full. That was for three of the restaurants that you needed to have reservations. We were only able to get into two of the three. The food in both restaurants was delicious and the service was amazing. They also had a buffet in case you couldn’t get a reservation but the food was not great. There was no bacon and the juices were not fresh. Coffee tasted watered down. Secondly, the pool did not look pretty. It was missing tiles and the outside where water drained, was broken. The food bar at the pool did not open till noon. Once it opened, people would rush to get in line and the food was not good. The nacho cheese was watery. My child has an egg allergy and there were no options for her to eat at any of the restaurants. She only ate totopos, oatmeal, fries, and quesadillas during our entire stay. At one of the restaurants that we were able to get into, a kind man offered to speak with chef so they can prepare special pancakes. It made my daughters morning. It was two very kind men! Thirdly, the evening shows were very corny. I’ve seen much better at other resorts. Fourth, our room key struggled to open our room door. Our room had no phone for emergencies or to call room service. Our fridge in our room was leaking water. The floor in our room wasn’t cleaned properly. Last, the beach was not private and was full of vendors.

Les falta mucha variedad en el restaurante buffet y

The staff were very good and our room was clean and comfortable. The food in the buffet was average but we could always find something good to eat. The omelet station was quite good in the morning. It was difficult/impossible to get reservations at the specialty restaurants. We did manage to get one night at the Italian restaurant and it was very good. We could not get into the other two or back at the Italian one. The beach area was very nice with lots of loungers and shady areas. There were lots of young children at the resort and plenty of activities for them. There were quite a few beach vendors but they were polite and moved on quickly. We saw whales breaching every day while we were there. The entertainment at the nightclub venue varied from good to average and was primarily aimed at children. We had children in our group of 10 and they mostly enjoyed it. We walked a short distance to catch buses to go downtown several times. The buses are frequent and for 10 pesos each way, a good way to travel. Checkout is at noon from your room but we could keep our bracelets and towel cards so we could continue to enjoy the resort until plane time later in the afternoon. Overall, it was a good experience. A room issue with one part of our group was addressed by staff and they were relocated when another room became available. The resort was clean, comfortable and several rooms were being renovated while were there.

It needs renovations. Food was always cold. Buffet was average.