Name: Hyatt Place Washington DC/Georgetown/West End
Address: 2121 M Street NW, West End, Washington, District of Columbia, United States of America, Washington, District of Columbia, US
Price range: US$164–US$595 per night
Rating: 8.25

What guests think

At Hyatt Place Washington DC/Georgetown/West End, travelers consistently praise the walkable location and generally clean, spacious rooms, while noting mixed service, loud HVAC, occasional Wi‑Fi outages, and extra charges for valet parking and sometimes breakfast.

Guests like comfortable beds and helpful staff at times, but others report slow or unwelcoming interactions and room‑type or check‑in mix‑ups. Facilities feedback is mixed: an indoor pool that is often cold or occasionally closed, a small rooftop terrace, and elevators sometimes out of service. Parking is frequently pricey with nearby self‑park alternatives, and breakfast quality and inclusion range from great value to basic or confusing. Expect a convenient base with solid rooms but uneven extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool draws frequent complaints for being unheated, occasionally closed, and strongly chlorinated/echoey, and elevators have been out at times. Valet parking is expensive, with cheaper garages next door; rooftop terrace and a gym are available.

Related guest reviews

10

Jerome

10 Aug 2025

·

Stayed 2 nights

Parking!!!!!!!! It's ridiculous that parking is over half of what was payed for the hotel room. Absolutely crazy!

10

Crystal

26 Apr 2025

·

Stayed 3 nights

Good breakfast reasonable price. Good location easy to metro. States onsite parking but only optioned they offered us was valet parking. Pool room echos badly and its very difficult to hear anything in there. Some clean towels were alreay wet so unclea if they were used/dirty or moist from the humidity.

4

Daniel

22 Jul 2025

·

Stayed 2 nights

The positives: The staff was very helpful and pleasant. The hotel and room were clean and inviting. The negatives: Our room was not as advertised when we booked it. It was smaller than the standard rooms as if they converted a storage area. The layout made no sense as we couldnt open the sleeper sofa for our son without moving the dresser. The a/c was insufficient leaving our small room at about 78 degrees. The pool was nice however it was not being heated as advertised and became uncomfortably cold by day 3. The parking is a scam. They charge $60 a night to park in the garage next door. We went there on our own and paid $85 instead of $180.

8

Kuongsim

8 Jun 2024

·

Stayed 1 night

Parking fee $50 too expensive

4

Stephan

14 Aug 2023

·

Stayed 3 nights

Booked the hotel for my family for the indoor pool availibility and price but swimming pool was out of service the entire 4 days stay. Oddly, the hotel management saw it wise to schedule a pool maitenance on the highest occupancy days of their week from Thursday all the way to Sunday, the duration of our entire stay! No warning to hotel guests no compensation. I went down in full swimmimg gear to LL2 just to be told by the contractors that the pool was temporarily umaccessible and should be ready in 3 hours. that turned into 4 days. Whats worst is the fact that the Hotel staffs appeared completely uninformed about the status of the pool when asked and were unempathetic about the inconvenience this was causing to my family, my kids. My family as a whole was looking forward to the pool and selected the hotel because of its name brand above other competitors well within the surroundings with pool facilities as well! The manager appeared just as rigid with Zero follow up with my family as I was told by several front desk agents to anticipate. Horrible experience. Never again! to think there was an Embassy Suite by Hilton just around the corner!

4

Elizabeth

12 Jan 2025

·

Stayed 4 nights

Pool isn't in operation year.. The hot water stopped working on a Tuesday..wasn't getting resolved until the following Monday. They did comp Tuesday night and we left wed and went to another hotel which they refunded wed night as well. Still got charged for parking but it is what it is. Elevators also were not fully functional.

2

Haim

10 Nov 2024

·

Stayed 3 nights

Elevators were broken almost the entire stay. Pool was also not in service and we specifically inquired about it at check in. We asked for ability to swim elsewhere and were denied. Horrible customer service and will never return.

10

Anna Marie

28 Apr 2025

·

Stayed 1 night

Don’t miss rooftop terrace

10

Sinan

10 Jul 2025

·

Stayed 3 nights

This was a great hotel, staff were polite, location was great for everywhere and hotel was clean. Room was good size with comfy bed and the pool and gym was a bonus.

10

Robert, Jr.

26 Jul 2025

·

Stayed 1 night

We needed a one night reservation and this location was perfect for our needs. The hotel was very clean and in a safe part of the city. Transportation and restaurants were in walking distance. A helpful hint regarding parking. We chose not to utilize the $60 valet parking and instead chose the public garage next to the hotel entrance. That garage was safe, well lit, and cost $40 for our approximately 24 hour stay. Would recommend parking in that garage.

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Cleanliness

Many guests found rooms spotless and well kept, but others noted stained linens, pests, dusty HVAC filters, or lapses in housekeeping and breakfast‑area cleanliness.

Related guest reviews

10

Grace

29 Nov 2025

·

Stayed 1 night

I love my stay there, the room was spotless and the staff really friendly. I definitely recommend this place will come again.

2

Melika

21 Dec 2023

·

Stayed 2 nights

The bedsheets were messy and dirty.

2

Brianna

3 Mar 2025

·

Stayed 2 nights

we found a baby cockroach in the hotel room and all they could do is switch us to a different room no money off or back or anything.

6

Dolly

28 May 2024

·

Stayed 2 nights

The room was not clean.

2

Kathryn

11 Dec 2024

·

Stayed 4 nights

Bed bug bites rooms with noisy heating curtains jammed toliet not working.

10

Jeri

18 Sept 2025

·

Stayed 2 nights

The room was great. Everything was clean and there was plenty of space. The bed was quite firm. If that’s not your preference, you might not like the beds. Really enjoyed the extra pillow and blanket!

10

Glenda R

4 Nov 2025

·

Stayed 4 nights

Staff was amazing…room was spacious and spotless. I enjoyed my 4 night stay!

8

Juliette

9 Feb 2025

·

Stayed 3 nights

Overall great experience. Some bed sheets were stained, but appart from that it was nice.

6

Varvara

23 Jul 2025

·

Stayed 3 nights

It is more of a health issue. We stayed in Hyatt Place Washington DC/Georgetown/West End. Room number 413. From July 20-23. I was sneezing in the room and then I decided to open the small door where is the a/c filter. And I was shocked. The amount of dust, the color of the filter. It is dated 4/19/25, means it was changed in April. And we are in July. I attached the pics before and after. But I was more shocked when I went to the front desk where I’ve been told that it will be cleaned for next guest. I said absolutely no and asked to send maintenance right away.

6

Lisa Maria

26 Jul 2023

·

Stayed 2 nights

The breakfast area was beyond filthy and just disgusting to sit and eat. I do not understand why it is so difficult to find employees that care about their jobs.

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Rooms

Generally spacious and comfortable, but multiple reports cite very loud in‑room AC, occasional Wi‑Fi outages, limited or dark views, and maintenance quirks such as faulty showers or uncomfortable sofa beds.

Related guest reviews

4

Frances

17 Aug 2025

·

Stayed 3 nights

There are sooooo many better options in DC; we are actually checking out a day early to stay our last night in a different hotel. The check in process was so slow, the front desk staff is unhelpful (it took 10 minutes to purchase a water and a bottled coffee), the room doesn’t get below 73 degrees no matter what the thermostat is set on, wall light sconces are hanging off the wall, the water pressure is mediocre at best, and the location overall isn’t great (which is my mistake for booking). Spend a LITTLE extra and go somewhere that’s worth it. Ended up staying at the Hilton near the Wharf and it was SO much better! The Hyatt needs a complete maintenance and staff renovation. Love that the front desk lady laughed and said “sorry you don’t like us” when I checked out a day early.

6

Milagros

1 May 2024

·

Stayed 3 nights

The hotel did not honor our reservation for a double room despite having told us that we would be moved to the requested room the day following our arrival. Sofa bed in the king room was extremely uncomfortable and the springs were coming through the “mattress”. The air conditioning in the room felt like we were in a wind tunnel the entire time with no way to adjust it - had to stuff a towel in the vent. The pool wreaked of chlorine and the breakfast was cold and not a good selection. Lastly, the onsite valet parking was an outrageous $50 a day. The area was decent just incredibly overpriced and full of trendy spots.

8

Takeru

5 May 2025

·

Stayed 1 night

Generally it is a good hotel. Room is spacious and clean. Staffs are gentle. However, I felt that the air conditioning HVAC was too loud like someone is using hair dryer in the room or airplane is flying nearby. I turned off the AC before going to bed and the room was still.

4

Krystal

13 Jun 2025

·

Stayed 3 nights

There was no internet for the whole stay. When I booked the trip the booking sight did not say that breakfast was extra and that there was only paid parking options that were extremely expensive. The staff at the front desk were very friendly.

10

Jeri

18 Sept 2025

·

Stayed 2 nights

The room was great. Everything was clean and there was plenty of space. The bed was quite firm. If that’s not your preference, you might not like the beds. Really enjoyed the extra pillow and blanket!

10

Glenda R

4 Nov 2025

·

Stayed 4 nights

Staff was amazing…room was spacious and spotless. I enjoyed my 4 night stay!

8

Ryan

26 Jun 2024

·

Stayed 1 night

Initially, I was given an interior window room on the 2nd floor overlooking the air condition pipes/exhaust. I had to go back down and ask for another room, which they accommodated and put me on a higher floor with “better” view of office buildings.

6

Christopher T

7 Jan 2025

·

Stayed 3 nights

The room was clean but smaller than expected. My only complaint was that the air conditioning was extremely loud. So loud, in fact, that I couldn't hear the alarm on my phone going off on the table next to the bed.

2

Yuichiro

15 Jun 2025

·

Stayed 7 nights

no wifi for a week. I missed one international conference online.

8

erick

25 Apr 2025

·

Stayed 3 nights

We stayed for a family visit for 3 nights. The hotel was clean, staff was very friendly and the accommodations were comfortable, surprisingly wven the pull out couch. The frosted glass bathroom door was a bit uncomfortable for my mom and husband, but you really couldnt see anything through it. Breakfast was ok, but decent enough for the price.

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Service

Service is inconsistent—many praise warm, accommodating staff, while others report slow or rude interactions, overbooking, and room‑type issues.

Related guest reviews

2

Rahul

30 May 2025

·

Stayed 1 night

The staff working at the property was very rude and mean and did not know how to talk to guests. Pathetica Experience.

10

Touheedah

21 Aug 2025

·

Stayed 3 nights

The Hyatt Georgetown is a gem, and its brilliance shines brightest through its people. Our recent stay, originally a consolation prize after Hurricane Erin washed out our beach vacation, turned into a beautiful DC getaway, and it was all thanks to one person: Onamica at the front desk. From the moment we arrived, we were met not with the routine transactional politeness you expect, but with a genuine warmth and an infectious, beautiful smile. Our beach plans had been ruined, and we were feeling deflated. We wanted to extend our stay to make the most of our time in DC, but the hotel was completely booked. It felt like another disappointment. But Onamica didn't just tell us no. She saw our situation and immediately went above and beyond. She didn't just check the computer; she worked tirelessly to find a solution. She navigated the complex bookings and, through her kindness and sheer determination, found a way to let us stay in the exact same room. This was more than just a logistical triumph; it was a compassionate act that saved our vacation. Because of her, we didn't have to pack up, move rooms, or interrupt our fun. We could just relax and enjoy our time in the city. In an industry where service is a commodity, Onamica's actions stood out as a testament to true hospitality. Her professionalism, paired with her remarkable kindness and beautiful smile, turned a canceled trip into a memorable escape. She is an absolute asset- great job in selecting hospitality employees

4

Frances

17 Aug 2025

·

Stayed 3 nights

There are sooooo many better options in DC; we are actually checking out a day early to stay our last night in a different hotel. The check in process was so slow, the front desk staff is unhelpful (it took 10 minutes to purchase a water and a bottled coffee), the room doesn’t get below 73 degrees no matter what the thermostat is set on, wall light sconces are hanging off the wall, the water pressure is mediocre at best, and the location overall isn’t great (which is my mistake for booking). Spend a LITTLE extra and go somewhere that’s worth it. Ended up staying at the Hilton near the Wharf and it was SO much better! The Hyatt needs a complete maintenance and staff renovation. Love that the front desk lady laughed and said “sorry you don’t like us” when I checked out a day early.

4

Olivia

15 Aug 2024

·

Stayed 2 nights

No free parking even though it said it was included with stay, had to park in a paid parking next door. Staff were INCREDIBLY rude even the bartender at the hotel bar. No breakfast included. Amenities were not explained by staff if they were even available. Homeless allowed to stay outside and harass patrons.

2

david

1 Apr 2024

·

Stayed 3 nights

Reserved room on 3/7 for 3/ 29, 30, 31 and 4/1. Came in on 3/29 and they had sold our room to someone else. They just said they were full. No justification on why they did this . Just seemed like a standard practice. Shipped us over to Hilton garden across the street. Next day we went back to get our room and it was still not ready. Told we could talk to the manager when he comes in at 10 or 11. We had a lot planned for that morning so we just stayed at the Hilton Garden (they were great, highly recommended). On third day finally got to talk to the manager. He was off on previous day and was not coming in on that day. He is supposed to be refunding us through Expedia but could not give us any proof of that or the amount coming back.Plus we would have to pay the 1st night parking. Terrible service by what I thought was an above average hotel. If you plan a visit to DC, don’t go to the Hyatt. Go across to the street to the Hilton. Much better service and staff!

10

Allison

20 Jun 2025

·

Stayed 1 night

Great place. Centrally located. Staff amazing!!!

2

Anna

29 Aug 2024

·

Stayed 1 night

I didn't like that your staff after offering me different room, acknowledged price difference and confirmed the difference will be refunded, next day at check out, realized that they made mistake - just said sorry. When claim went to expedia and they got a call, they lied and said that the difference went to early checkin which i never requested. I am very disappointed with Marina, front staff person.

10

Tammy

14 Aug 2024

·

Stayed 1 night

Very helpful front desk that went out of their way to help us when we checked in late. Would definitely recommend!

6

Gina

14 Apr 2024

·

Stayed 1 night

Clean hotel, nice lobby, breakfast was decent. I give it a 3 stars because we booked a king bed and ended up with 2 queen beds. The manager really didn’t care too much . Offered us $15 discount being that it was their fault. Thought that wasn’t enough he claimed that the were overbooked. Meanwhile my sister reserved a room with 2 queen beds and a sofa . She ended up with a king bed for 3 people. So definitely not organized ! We drove 6 hours to get there and arrived at midnight really tired. The front desk said we can go someplace else if we weren’t happy. Smh ! The shower drain wasn’t working well and the shower head either. Breakfast was decent and plenty of choices. Well situated and parking is not included (FYI) website said it was included,,.$50 overnight parking. Seems about right since it is DC . Probably not staying there again. Felt the manager could have been a little more considerate; he was arguing instead of apologizing for their mistakes

4

Kirbi

7 Jun 2025

·

Stayed 1 night

I did not meet one polite staff member. There was no WiFi the whole visit. The windows were not good at blocking out noise and the city noise made for little sleep. There were also not great instructions on breakfast and valet. Plus I called the day before to ask about valet service and was told something different by 2 different people.

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Location

Widely praised as walkable and convenient for Georgetown, Dupont Circle, GWU, and the National Mall, with many dining options and Metro access nearby; several note the area feels safe.

Related guest reviews

10

Soniemi

20 May 2024

·

Stayed 4 nights

Location is amazing!

10

Pauline

1 Jun 2025

·

Stayed 4 nights

The hotel was well situated walking distance to Georgetown and all the other attractions such as The White House. Staff were efficient and friendly. The room was spacious and had a really good shower.

8

Dena

11 Jul 2025

·

Stayed 3 nights

The hotel staff was nice and the hotel was clean. The area it is in was about a 10 minute walk to Metro lines. We had no complaints about the hotel. The immediate area didn't seem to have a lot of family-friendly dining options in less than a 10 minute walk, which was the only downside.

10

A

2 Dec 2024

·

Stayed 1 night

Great location and excellent service. We will return.

10

Dave

11 Aug 2025

·

Stayed 2 nights

Ideally located in the Georgetown/ West End area, close to dinning options, shopping and area attractions.

10

Nicholas

25 Feb 2024

·

Stayed 1 night

Great location in the DC area. Very safe neighborhood, it’s right next to the Ritz Carlton. Only about a 10 minute walk to the Lincoln Memorial. Plenty of restaurants in walking distance. Also walking distance to the circulator bus route. Rooms were updated and clean. The breakfast was actually very good, plenty of selection, which I was very surprised about.

10

Christian

2 Sept 2025

·

Stayed 2 nights

Great location and walkable to Dupont Circle - Georgetown - GWU campus.

10

William

12 Jul 2025

·

Stayed 4 nights

Lovely clean hotel 30ins walk from the Lincoln memorial. Staff were very friendly and helpful. Breakfast ($14) is great value as you can have cereal, hot foo, Bagels etc and unlimited juice and coffee. Would definitely use again. Located more in the west end than Georgestown.

10

Jayesh

31 Jul 2025

·

Stayed 1 night

Central location close to all attractions. Clean and comfortable rooms

8

Alana

10 Jun 2024

·

Stayed 1 night

Great proximity to National Mall and other attractions.

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Dining

On‑site breakfast gets mixed reviews: some find it tasty and good value, others call it basic, limited, or cold, with confusion about whether it’s included. There’s no full restaurant; bar/coffee options are limited.

Related guest reviews

10

Katrin

11 Aug 2023

·

Stayed 4 nights

Great location, staff was very friendly. Only the breakfast room was too small and the line to get food endless. But the rooms were clean and comfortable.

8

Melissa

31 Jul 2024

·

Stayed 1 night

The hotel was right in the heart of downtown, close to many things, there's a starbucks in the lobby and another breakfast cafe. Very close to many other restaurants. I called the night before to let them know I was going to come in early, we arrived at the hotel at 9am and dropped off our bags. I gave them my phone number to call us when the room was ready, at 5pm we decided to go back to the hotel because we were tired from walking and an early flight. To our surprise the room was still not ready. Other than the room not being ready in a timely matter the stay was just fine. Breakfast is a plus. The room I requested was spacious. Rooms are a bit older but it was fine for our needs. We had a room facing the street and on the 2nd floor, it did get a bit loud at times. Thankfully we didn't get a car, parking is a bit of a problem, the rates are very expensive. If you park right next door it's way less.

8

Allegra

17 Jul 2024

·

Stayed 1 night

Nice hotel, great breakfast for $11.

10

Jose

1 Jan 2024

·

Stayed 4 nights

Great location. Loved the, included, breakfast. The front desk staff was helpful, friendly and ....magnificent.

10

Shereece

17 Nov 2024

·

Stayed 1 night

Great. Breakfast for 12 bucks trash...completely not worth it

8

Sarah

3 Aug 2025

·

Stayed 3 nights

Enjoyed our room and felt everything was very clean. Thought the $14 breakfast was not worth it. It’s basically what you would get as a complimentary breakfast at other hotels. You are much better off going across the street to Call Your Mother Deli or next door to Tatte Bakery and Cafe both had delicious options. I’ve also never stayed at a hotel that did not provide guests with coffee/tea. Those were only available if you spent $14 on breakfast which I find ridiculous. Besides those things I did give the hotel 4 stars because the location was great, we walked everywhere, and the room was clean and comfortable.

8

xiang

10 Aug 2025

·

Stayed 2 nights

Not too much choice on breakfast

8

erick

25 Apr 2025

·

Stayed 3 nights

We stayed for a family visit for 3 nights. The hotel was clean, staff was very friendly and the accommodations were comfortable, surprisingly wven the pull out couch. The frosted glass bathroom door was a bit uncomfortable for my mom and husband, but you really couldnt see anything through it. Breakfast was ok, but decent enough for the price.

10

Candis

5 May 2025

·

Stayed 1 night

Beautiful and clean. Parking expensive $60 overnight but overall great place. Good breakfast for small fee

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$108
February	US$141
March	US$269
April	US$339
May	US$284
June	US$228
July	US$256
August	US$169
September	US$210
October	US$304
November	US$164
December	US$127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $206	2 $173	3 $180
4 $173	5 $221	6 $281	7 $275	8 $228	9 $221	10 $276
11 $508	12 $469	13 $508	14 $379	15 $299	16 $221	17 $221
18 $208	19 $268	20 $305	21 $302	22 $290	23 $267	24 $275
25 $217	26 $246	27 $262	28 $245	29 $206	30 $164	31 $165

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $294	18 $200	19 $192
20 $182	21 $293	22 $445	23 $595	24 $243	25 $219	26 $219
27 $194	28 $273	29 $422	30 $298

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed (High Floor)

Room, 1 King Bed with Sofa Bed

Room (2 Queen Beds & 1 Sofabed, High Floor)

Standard Room (2 Queen Beds & 1 Sofabed)

Standard Room, 1 King Bed with Sofa Bed

Room (2 Queen Beds and 1 Sofa Bed)

Room, 1 King Bed with Sofa Bed, Accessible, Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Washington DC/Georgetown/West End

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Prices for upcoming dates