What are the check-in and check-out times?

Check-in time is at 14:00 and check-out time is at 11:00. Early check-in and late check-out may be available for a fee, subject to availability. Guests should contact the property in advance for arrangements.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible public areas and facilities. Specific details about step-free entrances and pool access features are not provided.

How is the hotel's location in relation to key landmarks?

The hotel is centrally located in Kyoto, just a 4-minute walk from Nishiki Market and a 2-minute drive from Yasaka Shrine. It is 1.3 miles from Heian Shrine and 1.5 miles from Nijō Castle, with various shopping streets and cultural sites nearby.

What are the policies for guests staying with children?

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Hotel Gracery Kyoto Sanjo - Comfortable Stays

Average nightly price at Hotel Gracery Kyoto Sanjo by month, last 12 months (USD)
Month	Average price
January	US$68
February	US$71
March	US$117
April	US$147
May	US$114
June	US$78
July	US$82
August	US$72
September	US$98
October	US$168
November	US$169
December	US$101

What guests think

At Hotel Gracery Kyoto Sanjo, travelers highlight the very central location within the shopping arcades near Nishiki Market, generally quiet, modern rooms with separate bath and toilet, and helpful staff, while noting small rooms, firm pillows, and unstable Wi-Fi.

Being in a pedestrian arcade, taxi drop-off is a short walk away, and stations are about 5-10 minutes on foot, with abundant dining and shops at the door. Cleanliness is widely praised, though several guests reported dusty carpets, odors, or maintenance and replenishment misses. Breakfast earns frequent praise (some question value or advance booking), and amenities like a lounge, coin laundry, and an amenity bar add convenience. Expect a well-located, modern base with Japanese-style bathing, best for shoppers and sightseers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate lounges (including a premium lounge with free drinks), an amenity bar, and coin laundry; self-service kiosks streamline check-in. Some note limited machines or slow dryers.

Related guest reviews

8

Gail

6 Nov 2025

·

Stayed 4 nights

Spent first 4 nights here in the specialised Kabuki Room in the south building and the 2nd 4 nights in a standard room. The Kabuki room, which replicated a theatre stage, was a nice change and provided many a giggle and challenge at times, particularly when trying to find the right light switch to turn off at night. As the Kabuki room was superior we had access to the premium lounge between 7pm-10pm for free drinks and snacks which was nice. Used the laundry room too which was a good bonus (cheap to use too - £2.50 a wash and 50p per 20 minutes for the dryer). Well located in a covered shopping precinct so access to shops and eateries was just outside the door. Female staff were more approachable than the males and seemed to have more English but all were helpful. We used luggage forwarding when staying here which worked very well and it was in our room waiting for us 2 days later in Tokyo. Hotel is comfortable, clean and well maintained.

10

Satoshi

12 Jun 2025

·

Stayed 2 nights

宿泊者用休憩室が充実していてよかった

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10

Jason

14 Apr 2025

·

Stayed 4 nights

Fabulous hotel. One of the smaller rooms we've had. But nicely situated just within a shopping mall. Great amenities with a large lounge area and dining space just off the laundry room. Only a short walk to the Gion district and even closer to train links.

10

Reisee

18 Nov 2025

·

Stayed 4 nights

In the heart of the shopping district. Staff was very friendly, easy access to public transportation, clean rooms. We stayed in a premium room so we had access to the premium lounge that offered free snacks and beverages.

10

Takayuki

19 Jan 2026

·

Stayed 1 night

スタッフの対応の丁寧で、チェックイン前に預けた荷物も事前に部屋へ運んでもらえました。プレミアムラウンジは静かで居心地もよく、とても良い時間を過ごさせていただきました。

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10

Joyce Tricia

16 Jul 2024

·

Stayed 2 nights

Excellent location within walking distance of Nishiki market. Close to multiple dining and shopping options in a highly walkable neighborhood. The hotel has two towers - North and South. Contrary to what’s stated on the hotel website, check-in is in the South tower only. Good selection of amenities in the hotel lobby; nice salon in the 2nd floor, complete with a small smoking room. The room itself is large and comfortable. It appears freshly redesigned with modern touches.

10

Kyleigh

14 Oct 2025

·

Stayed 1 night

This hotel was great! The staff is very friendly and you are able to check in and out at a kiosk. They provide luggage storage if you arrive early and will have it waiting in your room for you. The bed was very comfortable! We booked a premium room and it came with pajamas, slippers, bubble bath, face masks, and a skin care set - it was all great quality!

10

carl

1 Oct 2025

·

Stayed 3 nights

Free drinks

10

nachshon

8 Apr 2024

·

Stayed 3 nights

The hotel is spoiling, with guests saloon, free beverage, laundry and other things. It is great. On the other hand, rooms are very dusty! We were in two rooms and both were dusty! I got severe elergic reaction accordingly. Same gracery hotel in Tokyo was dissaster, but, Kyoto hotel is great.

10

Maura

5 Nov 2025

·

Stayed 3 nights

Great room and staff. The lounge and premium lounge if you're nasty were really nice! It's very conveniently located near transit and is on the main drag for shopping.

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Cleanliness

Many describe rooms as clean or spotless. Recurrent negatives cite dirty or dusty carpets, odors in toilet areas, occasional clogs, and inconsistent replenishment or housekeeping.

Related guest reviews

10

Deepa

4 Jan 2026

·

Stayed 1 night

Excellent location, within walking distance from the train station. Helpful and attentive staff, very clean room and bathroom.

4

Kevin

16 Feb 2025

·

Stayed 2 nights

I am not really picky and don’t want to leave bad reviews.. but the hotel is dirty. The back of the sofa bed is full of dust. The toilet has a lingering smell of pee. Floor carpet is not vacuumed.

6

LAI NEI

14 Dec 2025

·

Stayed 4 nights

客房很細，不能同時打開2個28寸行李箱。客房地氈很污糟。房間沒有空氣清新機，房間很大塵。鼻敏感人士很辛苦。房務員每天執房都很求其，需要配的物品也沒有完全補充。例如今天配了咖啡，就不會配入浴劑。今天配了入浴劑，就沒有支裝水。每天都很多甩漏。

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2

Odelyn

29 Nov 2025

·

Stayed 2 nights

The floors were sticky and they only provided plastic reusable plastic slippers that felt dirty and old. The bath tub was also clogged. The bathroom had a weird layout, where the toilet was separated from the shower and the door won't stay open.

10

Elsie

31 Dec 2025

·

Stayed 3 nights

Spotless. Decent size for Japan. But you need to move around furniture if you have large suitcases. Book the room with 2 beds if you want more space!

8

Maai

23 Jul 2025

·

Stayed 1 night

清潔感があってよかった

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10

KATSUYUKI

6 Nov 2025

·

Stayed 1 night

匂いもなく清潔だった

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4

Alexander

6 Jul 2025

·

Stayed 3 nights

Mycket bra läge vid Kyotos shoppinggator. Det som drar ner upplevelsen var att rummen vi bokade hade heltäckningsmattor som även inkluderade toaletterna. Heltäcknignsmattor inne i ett toalettutrymme är verkligen inte hygieniskt, vilket var tydligt då min matta luktade intorkad urin. Det syntes även tydliga ringar i mattan där urinet torkat in. Hotellet behöver definitivt ta bort heltäcknignsmattorna i toalettutrymmen. Bortsett från det så var hotellet fint med en trevlig personal.

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10

michie

7 Dec 2025

·

Stayed 4 nights

清掃が丁寧で清潔感がある。朝食が美味しい。しかし以前よりもおばんざい風の料理が減ってしまって残念だった。買い物にも食事するにも便利なロケーションで快適なホテルだと思う。

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10

Sonny

12 Aug 2025

·

Stayed 2 nights

The rooms were very clean and very comfortable.

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Rooms

Modern rooms often feel spacious for Japan and feature a separated bath and toilet with deep tubs; noise is generally low. Downsides include tight layouts in some rooms (especially with sofa beds), firm pillows/mattresses, and frequently unstable Wi-Fi.

Related guest reviews

10

Esra

5 Feb 2026

·

Stayed 1 night

The room was big and the shower and bathroom were separated. Amenities were very thoughtful, like face mask and bath bubble. The location was 10 minutes away from Nishiki Market. I would go back and stay more.

10

Shabnam

27 Nov 2025

·

Stayed 3 nights

Vi gillade verkligen läget av det här hotellet. Ganska små rum men väldigt vanligt för hotell i Kyoto. Men annars fräsch och bra

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10

Jacky

16 Sept 2025

·

Stayed 3 nights

Great location, Clean and big rooms with big tubs. Staff is helpful and hotel does luggage forwarding. Very good value and would stay again.

10

Elsie

31 Dec 2025

·

Stayed 3 nights

Spotless. Decent size for Japan. But you need to move around furniture if you have large suitcases. Book the room with 2 beds if you want more space!

10

Jarrett

10 Dec 2025

·

Stayed 3 nights

Room was spacious and had all the essentials. And more!

8

???

17 Jun 2025

·

Stayed 1 night

部屋は綺麗で立地も良かったです。部屋のシャワーは水圧も高くて完璧でした。しかしフリーWi-Fiが不安定すぎてとてもストレスでした。ネットを使われる方は要注意です。

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6

Roger

24 Nov 2025

·

Stayed 6 nights

O Hotel Gracery Kyoto Sanjo tem uma localização excepcional e oferece uma estrutura muito agradável. Gostei bastante do conforto geral e da praticidade de estar tão bem situado na cidade. No entanto, a internet deixou bastante a desejar — a conexão era muito instável e não funcionou bem em nenhum dos dias da estadia, o que acabou atrapalhando um pouco. Além disso, a limpeza poderia ser melhor, pois alguns detalhes ficaram evidentes ao longo dos dias. Ainda assim, o hotel tem ótimo potencial e, com alguns ajustes, a experiência poderia ser perfeita.

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10

Natalia

28 Nov 2025

·

Stayed 2 nights

Great location but still was quiet at night. Super easy to get to all main locations in kyoto. The room was huge and plenty of room to open luggage. I liked how the toilet was separate from the shower.

8

Janice

8 Nov 2025

·

Stayed 4 nights

Hotel is in a very convenient location for shopping. Staff were very friendly, loved the extra amenities available down by the front desk - lotions, tea, toiletries. One suggestion is to have better pillows and to provide two pillows/bed. My son also said the mattress was not comfortable for the sofa bed. The elevator bell could also be heard in our room so note to light sleepers!

6

H.J

25 Nov 2025

·

Stayed 1 night

트리플룸쇼파베드는 잘 수가 없었어요 삐끄덕 거리고 스프링이 느껴집니다 그냥 딱 비지니스 호텔 그 이상도 이하도 아님

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Service

Staff are often friendly and helpful, with smooth luggage storage and forwarding. Some guests reported curt or impersonal front-desk interactions, language barriers, and uneven housekeeping or water-bottle policies.

Related guest reviews

6

Sourja

13 Jul 2025

·

Stayed 3 nights

Great location and clean property. Front desk staff was rude. We didn’t experience racism anyw

8

Gail

6 Nov 2025

·

Stayed 4 nights

Spent first 4 nights here in the specialised Kabuki Room in the south building and the 2nd 4 nights in a standard room. The Kabuki room, which replicated a theatre stage, was a nice change and provided many a giggle and challenge at times, particularly when trying to find the right light switch to turn off at night. As the Kabuki room was superior we had access to the premium lounge between 7pm-10pm for free drinks and snacks which was nice. Used the laundry room too which was a good bonus (cheap to use too - £2.50 a wash and 50p per 20 minutes for the dryer). Well located in a covered shopping precinct so access to shops and eateries was just outside the door. Female staff were more approachable than the males and seemed to have more English but all were helpful. We used luggage forwarding when staying here which worked very well and it was in our room waiting for us 2 days later in Tokyo. Hotel is comfortable, clean and well maintained.

10

Tracy

22 Nov 2025

·

Stayed 3 nights

Very clean and comfortable rooms with amenities. Staff were very helpful and accommodating. Location is quite central and close to a nearby train station.

10

Erin

14 Nov 2025

·

Stayed 2 nights

Convenient location. The staff was amazing with my luggage.

10

Honsun

18 Oct 2025

·

Stayed 3 nights

Very kind and helpful staff

6

Chaw Morales

14 Jun 2025

·

Stayed 4 nights

The service could be better.

10

Clifford

3 Aug 2024

·

Stayed 3 nights

The gracery hotel was a fine and more westernized Hotel by size standards. It is sound in a good location surrounded by many different stores and is close to everything that you would need in Kyoto. The rooms were very large and the location felt extremely safe. Staff were very helpful and accommodating and help with things like holding onto luggage and checking in. Please note that the check-in is found in the South tower and that if you're staying in the North tower you require your room key card to be able to access it. On the second floor of the North tower, there was also a lounge with free drinks and complimentary toiletries. Given the price we paid as well as the amenities and the generosity of the staff not to mention the great location of this hotel, I would definitely consider staying here again on my next trip to Kyoto. Many thanks from my wife and I!

4

Reema

7 Mar 2025

·

Stayed 4 nights

The staff is in hospitality business and cant do that one thing right. I had the best experience in Japan and all my other stays except this one. A few issues: 1. The booking explicitly says Water, but i got water only on day 1 of my 4 day booking. They said it’s only welcome drink. I then asked, where can i fill my water bottles? They said No. they said please buy water. 2. The cleaning services in 4 days was only done properly on last day and was not done the remaining days. Im a clean person and it was kept the way I left it. I had to explicitly ask for coffee sachet refills. 3. I asked the staff for some salt ( needed it for health reasons as I was alil unwell) and they denied me salt. Bearing in mind, The hotel has a full fledge restaurant and microwave and they couldnt give me a pinch of salt. Will not let this hotel ruin my experience and hospitality Japan has to offer, but definitely not going to stay in this chain of hotels again.

10

Christine and Kenneth

14 Nov 2025

·

Stayed 4 nights

The location is excellent, the staff helpful and attentive and the rooms comfortable and large by Japanese standards. The only negative I saw is that there is a very small lobby and doesn’t appear to be anywhere to store luggage. The lobby was typically chaotic

10

Tai-Wei

16 Jun 2024

·

Stayed 4 nights

Staff was so kind and helpful. They’re there to serve!

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Location

Exceptionally central within the Teramachi/Shinkyogoku arcades near Nishiki Market; walkable to buses and subways in about 5-10 minutes. Taxis/cars cannot reach the door, and a few guests found the entrance hard to locate.

Related guest reviews

10

Jose

31 Mar 2024

·

Stayed 3 nights

Great location for shopping/eating. In the middle of market area so transportation will not be able to get to the hotel directly during certain hours of the day.

8

Michiyo

23 Aug 2025

·

Stayed 2 nights

アクセスが良いどの観光地へも行きやすい

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6

Nguyet

10 Nov 2025

·

Stayed 1 night

It’s hard to find the entrance, one is in North, one is in South. Took about one hr to find the location.

10

Qiru

20 Apr 2025

·

Stayed 2 nights

Great location except car can’t get to the front of hotel as it is in boardwalk area

10

Deepa

4 Jan 2026

·

Stayed 1 night

Excellent location, within walking distance from the train station. Helpful and attentive staff, very clean room and bathroom.

10

Matthew

13 Sept 2025

·

Stayed 1 night

In the heart of a shopping district which provided easy access to shopping and food. About a 10-15min walk from the nearest train station.

10

Sarah

16 Nov 2025

·

Stayed 4 nights

Great location near shops and walkable to many destinations,

10

Gennadi

24 Jan 2025

·

Stayed 4 nights

Great location at the centre of the shopping street

10

Angela

24 Oct 2023

·

Stayed 4 nights

The property is difficult to get to between 10.00am and 6.00pm due to traffic regulations. We arrived at 2pm and the taxi was unable to drop us directly at the hotel.

10

Paul

17 Oct 2025

·

Stayed 3 nights

Hotel is right in the center of downtown and easy to walk to any nearby attractions, food, and shopping. Train stations only a few minutes away to get tj and from Kyoto Station

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Dining

Breakfast is widely praised for quality and variety, with local items like unagi and ikura mentioned. Some guests questioned value or faced advance-booking requirements.

Related guest reviews

10

???

21 Sept 2025

·

Stayed 2 nights

朝食が美味しくて、風呂もユニットバスでなくて洗い場がありとても良かったです。

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10

Yi

11 Jul 2024

·

Stayed 4 nights

Very good location. Pretty close to Nishiki Market and Gion Area. Excellent services. Most importantly, delicious breakfast. Love it.

10

Mark

6 Nov 2025

·

Stayed 4 nights

We had a great stay! The hotel’s central location was excellent, perfect base for exploring the city and getting around easily. The room was quite small, but it was clean, comfortable, and well-equipped, making it a pleasant place to relax after a day out. The only minor downside was the buffet breakfast, which wasn’t the best value, but overall we really enjoyed our time here and would stay again.

10

Chiaki

2 Aug 2025

·

Stayed 1 night

お風呂がトイレと別なのでとても使いやすかったです。朝食がメニュー豊富で大満足でした。

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10

Krystie

14 Sept 2024

·

Stayed 4 nights

We loved staying here. The only issue was that we didn’t know we were supposed to book our breakfast ahead of time. We wanted to try the breakfast buffet on our last day. We had been traveling for 2 weeks. We were still willing to pay, yet we still got denied and weren’t allowed to dine for the buffet. Nothing else is open that early, we ended up getting food at the 7-11, but considering we were already there for 4 days, that’s didn’t seem hospitable. Sometimes people don’t know that they want to book a breakfast months in advance, but want the option to have it if we are still willing to pay. We didn’t like that. Overall, it was a pleasant stay but that minor detail alone was off putting.

10

beau

26 May 2025

·

Stayed 2 nights

The best in Japan trip ! Best breakfast and the best location

10

MIKI

9 Aug 2025

·

Stayed 1 night

朝食のビュッフェが美味しかった。朝からイクラ、お刺身があって子供も喜んで、また行きたいって言われました。お部屋、トイレ、お風呂も清潔で良かったです。

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10

Yasuyuki

11 Aug 2025

·

Stayed 2 nights

朝食が最高。

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10

CAROL LYNN

10 Oct 2023

·

Stayed 3 nights

Central location with restaurants and shopping around the hotel. Walking distance to transportation. Helpful and friendly staff. Breakfast buffet was not as extensive as other hotels but high quality foo. Would definitely stay there again and highly recommend it especialy for first-time visitors to Kyoto.

10

Janne B

30 Oct 2025

·

Stayed 4 nights

Nice facilities and extensive breakfast options. The location couldn’t be better.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $130	8 $166	9 $177	10
11 $188	12 $141	13 $131	14 $141	15 $186	16 $181	17 $228
18 $131	19 $200	20 $215	21 $203	22 $205	23 $207	24 $252
25 $133	26 $149	27 $168	28 $151	29 $151	30 $151	31 $214

Su	Mo	Tu	We	Th	Fr	Sa
1 $131	2 $130	3 $118	4 $139	5 $129	6 $119	7 $243
8 $166	9 $140	10 $166	11 $136	12 $184	13 $177	14 $224
15 $158	16 $158	17 $158	18 $149	19 $168	20 $209	21 $301
22 $231	23 $168	24 $168	25 $184	26 $184	27 $184	28 $263
29 $158	30 $136

Hotel Gracery Kyoto Sanjo

Prices for Hotel Gracery Kyoto Sanjo

Monthly average prices

About this property

Location

Room options

Sakura Kabuki Room

Triple Room

Premium Double Room, Club

Standard Double Room

Standard Twin Room

Matsu Kabuki Room

Premium Twin Room, Club

Kyoto Room

Guest reviews of Hotel Gracery Kyoto Sanjo

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Gracery Kyoto Sanjo

Considering this hotel for your Kyoto trip?

Prices for upcoming dates