Name: Holiday Inn Express & Suites New Castle by IHG
Address: 2732 West State Street, New Castle, Pennsylvania, United States of America, New Castle, Pennsylvania, US
Price range: US$90–US$288 per night
Rating: 8.65

What guests think

At Holiday Inn Express & Suites New Castle by IHG, travelers often praise the friendly staff, hot breakfast with good variety, and generally comfortable rooms with cozy beds, making it a convenient stop for road trips and nearby visits.

However, several reviews report inconsistent housekeeping, including missed cleanings, leftover trash or hair, and occasional dirty bedding. Guests also note maintenance and facility issues such as pool closures or grime, tricky shower controls, unreliable Wi‑Fi, temperature controls that misbehave, and some noise from a busy road or from rooms above. A practical choice for convenience, but inspect your room and amenities on arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool feedback is mixed: some guests enjoyed it, while others found it closed, not working, or unclean; a pool area shower and equipment were noted broken. The fitness room and general amenities are appreciated, though some wear appears.

Related guest reviews

6

Candice

1 Jan 2025

·

Stayed 1 night

Pool was not working could not use - bed comforter dirty - the front desk gave me new bedding to remake the bed since no staff available to do so

6

Brittney

27 Jun 2023

·

Stayed 4 nights

Staff friendly and welcoming. I was staying for an extended period of time so I needed to have microwave functioning, there was no microwave plate. Floors aren’t vacuumed, they use a lint roller on them. There was a cherry stem and dead bugs on floor. Shower curtain had no liner so curtain was getting soaked and wetting floor (yes I moved it into the tub). There was no DND sign- was able to get from front desk. Pool area shower not functioning to rinse off. Some sort of broken equipment next to pool. Pool was gross. Beds were good. Garbages are tiny, barely fits anything.

8

Leah

2 Sept 2025

·

Stayed 3 nights

This was a wonderful stay and the staff was excellent. I did had an issue with my first room. , but they were on it to make sure we were satisfied. The elevator rug was dirt but look as if it needed to be replaced. I would recommend if there is no smoking in the rooms that there should not be smoking on the premises. Smokers do tend to bring the air of smoke into the rooms. Plus, smoking should not be in the front of the lobby where guest are coming in to stay as most people who are coming are nonsmokers. The carpet over needs replacement. I would stay here again. But just some tweaks would give this place even more five stars.

8

Benny

17 Apr 2023

·

Stayed 6 nights

over all stay was good staff very helpful will recommend to stay ,clean well keep gym and pool

10

Carl

17 Aug 2025

·

Stayed 2 nights

Check in was easy quick and very friendly. Breakfasts were perfect for getting up and going. Pool was very relaxing. Room and hallways clean and clutter free. Even the stiarwells are wide and bright and clean

10

Jessie

9 Jul 2025

·

Stayed 3 nights

First time at the property. Nice amenities (pool and fitness) and good breakfast. Room comfortable and quiet

4

Frederic

1 Jul 2025

·

Stayed 2 nights

Shower température too difficult to set plus pressure is terible Ice machine not working

4

leo

10 Jul 2023

·

Rented for the pool but pool was closed was not happy for the price I paid

10

Karyn

13 Aug 2023

·

Stayed 1 night

Pleased that bottles of water were available and that the ice maker worked!

10

Danielle

10 Mar 2024

·

Stayed 1 night

I really like this hotel. Staff was super friendly at check in. It’s very clean and has nice amenities.

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Cleanliness

Feedback varies widely: many guests found rooms very clean, but recurring reports cite hair, crumbs, dirty bedding, and unprepared rooms; some common areas also looked worn or dirty.

Related guest reviews

10

Aida

23 May 2023

·

Stayed 1 night

Very clean, updated hotel with a great breakfast.

8

Stacie

29 Sept 2025

·

Stayed 3 nights

The hotel was itself was ok, but when we were checking around our room to pack we found an old chicken nugget under the bed as well as a dirty kids toy and a crumpled tissue in the closet floor, had I found that initially I would have probably asked for a different room but since we were leaving it seemed irrelevant however it would deter me from recommending it in the future. The side exit door did not close properly and there were all kinds of dead bugs on the floor around the door, that didn't bother me as much but concerning that it was not cleaned up from day to day. The staff was absolutely wonderful and had I found these issues before leaving I suspect they would have had it addressed quickly.

2

Austin

21 Jan 2024

·

Stayed 1 night

The room was not clean. The last guests garbage was still in the room. It looked like someone shaved their whole body in the bed and in the bathroom. Toothpaste residue in the sink. Asked multiple times for the room to be clean and nothing was done

8

Kelly

28 Jul 2024

·

Stayed 1 night

Staff was friendly, breakfast was great. When we checked in the first room we were given had an unmade bed and towels all over the bathroom sink. They gave us a new room. In the morning we noticed the previous occupant's clothing hanging on the hook behind the bathroom door. They need to pay more attention to cleaning

4

Anthony

23 Sept 2024

·

Stayed 1 night

The bedding was dirty and food stains on pillow case hair on sheets and a shoe print Notified satff they replied oh we are under staffed And sorry it was missed The head of cleaning didn't even want to see the pictures i took

2

David

17 Aug 2023

·

Stayed 1 night

The first room we entered smelled terribly of urine, and there were dirty washcloths in the bathroom. The hotel moved us to a new room (the room next door), and it was better—at least no bad smell. But the hotel was dirty all over. The staff acted shocked that we found their hotel lacking, but it was clear that they don't run a tight ship there. After we left, they charged our credit card for a night's fee even though we had paid for our one night there through Expedia. We've been fighting to get our money back. Expedia says the hotel is refunding our fee, but it still hasn't come through six days later. I would definitely not recommend this hotel.

10

Benjamin

23 Nov 2025

·

Stayed 2 nights

The room was spotless, the staff were always handy and smiling. The beds comfortable and clean. Our stay was the most comfortable of any hotel we have been to. We will be back!

6

Kara

3 Oct 2025

·

Stayed 1 night

Coffee table still had food on it. Lettuce and bread crumbs. The bathroom was no cleaned appropriately, there was strands of hair all over the bathroom floor. The breakfast was nice. Staff members super nice!

6

Dana

14 Sept 2025

·

Stayed 1 night

The bathtub had hair in it, there were flower leaves on the floor! The bed was comfortable but the pillows were not so good! The bathroom counter had black streaks on it and we had to wipe it with a wash cloth and it was black

2

Robert

4 Aug 2025

·

Stayed 1 night

Not so good we were there for a good friends wedding. Our room was very dirty, sheets were slept in, the mattress sheet had blood stains looked like it had not been washed in months. The floor had not been vacuumed, bathroom was just disgusting, the lamp shades had holes in them. And this room and hotel needs repairs / updates badley!!!

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Rooms

Rooms are generally spacious and comfortable, but multiple reviews mention noise from traffic or upper floors, finicky thermostats, shower temperature issues, and missing items for sofa beds; Wi‑Fi can be unreliable.

Related guest reviews

8

Joyce

8 Apr 2024

·

Stayed 2 nights

Everything was fine but i booked a room for 4 people. The sofa bed did not have pillows or blankets. When we called and asked I was told that if we sent someone down to the desk we could have a pillow but they didn’t have any blankets. 🤔 a hotel and no blankets????? Also, there were 4 of us- we got 3 towels. Couldn’t get ahold of housekeeping or the desk to get more. Our second day…we were given 2 towels. The soap pump in the shower-yes you have to use the same dispensers as every other guest who has been in the room.

8

John

13 Oct 2024

·

Stayed 4 nights

Shower was hard to get to a certain temp. Other than that it was a good stay

6

Allen

2 Apr 2024

·

Stayed 1 night

Not very restful. The room above us was very noisy. You could hear every step taken which lasted until 4 am. When mentioned to the desk clerk the answer was “Sorry about that “.

6

Linda

8 Aug 2023

·

Stayed 1 night

Phone in room said dial 0 for front desk but did not work. Phone at front desk said pick up and wait for answer, nobody answered. Sign in room offered complimentary items if you forgot them, the front desk charged for them. I went to the local gas station as it was cheaper. Room cost $50 more than it was worth for the area. Bed was really low and really noisy but I had the disabled room so maybe that’s why it was so low. Everything worked, water pressure was good, hallways and rooms were clean and the housekeeping crew was very friendly.

10

Benjamin

23 Nov 2025

·

Stayed 2 nights

The room was spotless, the staff were always handy and smiling. The beds comfortable and clean. Our stay was the most comfortable of any hotel we have been to. We will be back!

6

Paul

26 Mar 2023

·

Stayed 1 night

Room is clean, breakfast was great, customer service was fine. Most other hotels I've been to leave lotion in the room for guests. Unfortunately the bathroom has a sliding door, and it did not work correctly. I made a ton of noise opening and closing which is not helpful when people are trying to sleep.

2

WILLIAM

6 May 2023

·

Stayed 4 nights

The hotel room was horrible! Thermostat didn't work. Mattress felt like it was stuffed with straw. And the shower had NO CURTAIN! I am a heavy business traveler. Next again at Hol Inn Xpress!

8

Danny

11 Oct 2024

·

Stayed 4 nights

The stay was great. The room was very nice & housekeeping did a wonderful job.

8

Ammar

16 Aug 2025

·

Stayed 1 night

Nice and new hotel, comfortable bed, large room. Too close to a major busy street so it is noisy. Otherwise, nice.

6

Dennis

5 Dec 2023

·

Stayed 5 nights

The place was pretty empty and she put us on the 3rd floor or top floor. When we walked in the room was 55 degrees at 7:15 pm. It took a long time to warm up and the halls in the hotel were about the same temperature. Then we finally got it to about 70 degrees and decided to turn it to 69 and then during the night the thermostat did it’s on thing it started going up and we were woken up by it rising to 74 degrees on its own. This thermostat we found out after 3 days staying there that it had a mind of its own. The Wi-Fi was terrible!! And the refrigerator made dinging sounds through the night . So now by this time I had , had enough. So I went downstairs and I said I wanted a different room because of the problems and she said okay. But no apologies ever from anyone there. I told the one woman the next day that my card key didn’t work. And I explained to her all the things that had went wrong and she said we haven’t heard and complaints about these things, she said this is the first time I have heard of this. Never apologizing or manners. I would never stay there again!!!

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Service

Service is frequently praised as friendly, responsive, and accommodating, including quick check‑ins and help resolving issues. A minority reported lapses such as slow or inattentive front desk, housekeeping oversights, and billing or overcharge problems.

Related guest reviews

2

Douglas

26 Sept 2023

·

Stayed 1 night

We are a family of 10 and booked two rooms online for our cross country trip. We arrived around 7 pm and were told it would be 30 minutes to get the rooms ready. After going across the street to eat we came back 45 minutes later and we’re told only one room was ready. We went to that room and found it stripped of sheets and it had not been cleaned. Our third trip to the front desk was no better. Ultimately it took them almost two hours to get our room ready. Mind you we had many small children who were tired and cranky. The front desk clerk had parked herself on the couch in the waiting area and was reading some sort of paperback novel and wasn’t concerned about our kids waiting in the area. Totally disgusted by our treatment.

10

J Scott

20 Aug 2025

·

Stayed 4 nights

Staff was pleasant and helpful. Breakfast better than most.

10

Coleen

31 Mar 2025

·

Stayed 2 nights

My stay was excellent! From the moment I walked in I was greeted by the receptionist by the name of Monique, her warm smile and attitude was very much welcoming and contagious. The room was very clean it makes my stay more comfortable, breakfast was excellent as well, fresh and hot food very clean once again. I would recommend this Location anytime!!!!!

10

Ray

27 Apr 2025

·

Stayed 1 night

The staff is very professional, courteous, and friendly.

10

David

9 Apr 2024

·

Stayed 2 nights

The staff was extremely friendly, courteous, and professional. I had a concern about my room and they responded promptly and fully addressed the situation.

10

Eric

31 May 2025

·

Stayed 1 night

They fixed the room where we traveled so far we were there early an they let us check in a little sooner.

10

Phyllis

19 Jan 2025

·

Stayed 1 night

They housed most of our kids on the wrestling team. Were very friendly and helpful. Would stay again!

10

Edward

25 Aug 2025

·

Stayed 5 nights

Excellent staff above and beyond, clean room definitely will stay again!!!

10

Bradley

21 Jun 2025

·

Stayed 2 nights

Staff extremely responsive.

2

Rodger

5 Nov 2023

·

Stayed 2 nights

We booked this hotel for 2 days, and we had 4 rooms. The incompetent staff members, checked out one of our rooms and gave it to another person. Then to make it even better, they charged me 3 times for each room. The lovely manager there, swore it wouldn’t happen because of “all her years” of experience and I told her I’ve been down this road before. Let and behold, I’m fighting charges from them now. The place was clean and good but the staff there made it absolutely horrible. I would rather sleep in my work truck then have to deal with them in the future.

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Location

Convenient for road travelers, Westminster College, and nearby restaurants, though the surroundings along a state road aren’t appealing and traffic noise can intrude.

Related guest reviews

8

Peter

29 Apr 2023

·

Stayed 4 nights

Location was very convenient and the staff was great!

10

Elizabeth

14 Nov 2024

·

Stayed 3 nights

Great, clean hotel in New Castle. There are definitely pieces that felt dated, like the molding in the bathroom, but the bedding felt new and clean, which is the most important part. Great breakfast, attentive staff, nearby restaurants and convenience stores

10

Jaime

25 Jan 2023

·

Stayed 1 night

We enjoyed our stay. It is close to Westminster College which was our main reason to selecting this hotel. The staff was friendly and courteous. The breakfast was great and convenient. We will definitely stay again.

10

Arthur

25 Aug 2024

·

Stayed 2 nights

The surroundings of the hotel were ugly . It was on a state road. When we saw it we didn’t expect much. We were pleasantly surprised to find the interior of the hotel. Pleasing, the room Nicky decorated functional and the service cheerful . The breakfast was the best we’ve had at this price point. We will definitely stay at another Holiday Inn and Suites.

10

Jon

8 Apr 2024

·

Stayed 1 night

Perfect for passing through to the eclipse!

10

Angela

19 Feb 2024

·

Stayed 1 night

I only stayed one night but it was great. The staff was friendly and helpful. The room was clean and fully stocked. Lots of food choices nearby.

10

Courtney

11 Mar 2024

·

Stayed 1 night

So quiet, clean and convenient!!!

8

Jennifer

25 Jun 2025

·

Stayed 2 nights

Convenient location

8

Ammar

16 Aug 2025

·

Stayed 1 night

Nice and new hotel, comfortable bed, large room. Too close to a major busy street so it is noisy. Otherwise, nice.

10

Jerry

6 Jul 2023

·

Stayed 2 nights

It was a great stay. Needed a couple of recovery days after a busy time in Columbus. Nice hotels with nice amenities for a couple of days, including nearby to several July 4th fireworks displays.

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Dining

Breakfast is consistently well‑liked for quality and options, with several guests calling it great or better than most; variety was noted on different days. One reviewer found it uninspired.

Related guest reviews

8

Charity

17 Sept 2023

·

Stayed 2 nights

The staff is friendly and the breakfast is tasty!

10

J Scott

20 Aug 2025

·

Stayed 4 nights

Staff was pleasant and helpful. Breakfast better than most.

6

Antonio B

4 Jan 2023

·

Stayed 19,360 nights

My room upon arrival was very dirty. The bathroom had hair on the floor. When I picked it up with a tissue, the tissue came back nearly black. The sheets and pillows smelled like body odor. The breakfast was uninspired. Lastly, the front desk told me checkout was at noon, but the housekeeper knocked on the door and said we had to vacate at 11 am because she had to pick up her child at the bus stop! However, the room was spacious, the mattress comfortable, and the entire staff was friendly, helpful, and courteous.

10

Terry

13 Oct 2023

·

Stayed 1 night

Enjoyed having a hot breakfast available!!

10

Carl

17 Aug 2025

·

Stayed 2 nights

Check in was easy quick and very friendly. Breakfasts were perfect for getting up and going. Pool was very relaxing. Room and hallways clean and clutter free. Even the stiarwells are wide and bright and clean

10

Carol

23 Aug 2023

·

Stayed 2 nights

Very friendly and accommodating staff. Also liked that breakfast wasn't the same every day.

6

Kara

3 Oct 2025

·

Stayed 1 night

Coffee table still had food on it. Lettuce and bread crumbs. The bathroom was no cleaned appropriately, there was strands of hair all over the bathroom floor. The breakfast was nice. Staff members super nice!

10

Ashley

30 Jun 2023

·

Stayed 1 night

Very clean and great breakfast options!

10

Whitney

31 Aug 2025

·

Stayed 4 nights

Beautiful and clean room. Comfy bed. Free Wi-Fi. No one bothers you. Great breakfast that is offered in the morning.would recommend

10

Cynthia

13 Aug 2025

·

Stayed 6 nights

Employees are always so pleasant. I enjoy the breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$128
February	US$133
March	US$129
April	US$150
May	US$141
June	US$161
July	US$170
August	US$142
September	US$150
October	US$158
November	US$142
December	US$120

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $171	17 $155	18 $181	19 $146
20 $110	21 $141	22 $126	23 $126	24 $155	25 $219	26 $206
27 $114	28 $146	29 $146	30 $146

Su	Mo	Tu	We	Th	Fr	Sa
				1 $138	2 $251	3 $288
4 $119	5 $148	6 $148	7 $148	8 $148	9 $179	10 $211
11 $126	12 $146	13 $146	14 $140	15 $120	16 $127	17 $117
18 $96	19 $142	20 $146	21 $142	22 $144	23 $123	24 $134
25 $90	26 $120	27 $120	28 $130	29 $125	30 $134	31 $113

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Suite, 1 King Bed

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed

Suite, 2 Queen Beds, Accessible (Communications)

Suite, 2 Queen Beds

Standard Room

Suite, 1 King Bed, Accessible (Comm)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites New Castle by IHG

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Prices for upcoming dates