Name: Hilton Brooklyn New York
Address: 140 Schermerhorn Street, Boerum Hill, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: US$363–US$1,281 per night
Rating: 8.45

What guests think

At Hilton Brooklyn New York, travellers frequently praise the convenient downtown location near subways and restaurants, generally clean, comfortable rooms, and friendly staff, while noting recurring drawbacks like mandatory daily fees, inconsistent housekeeping, and occasional maintenance or noise issues.

Dining feedback is mixed, with many enjoying breakfast, while others found the restaurant limited, service slow, and prices high. Facilities comments vary too, with convenient parking and a bar on site but gym issues and limited bar hours reported. Overall, it is a solid choice for a straightforward Brooklyn stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the lobby bar and on-site breakfast, plus convenient parking across the street or via valet. Several note gym shortcomings or outages, and bar hours can be limited.

Related guest reviews

8

Cynthia M

3 Dec 2023

·

Stayed 4 nights

front is DARK, 4 beauty lights over where you check in, desk persons cannot see their work, you cannot see them. just stupid and not professional!! Have to ask for receipt after paying for stay, NO BUSINESS CENTER, underinflated balance ball in gym, broken treadmill. chambermaid first day (Maria) was amazing, the last 3 days, no new cups, coffee or sugar for in room station. No one speaks English, I live in FL, this is crazy!!. Dirty glasses left in room, i had to buss my own dishes, bathroom floor had something i dropped, and didn't pick up, NEVER was picked up by housekeeping. MY SAFETY DOOR LATCH DIDN'T FREAKING WORK, DIDN'T THROW ALL THE WAY, so really i was not "safe". Staff in dining room, never checked after ordering food (not from buffet). I work in hospitality. This place needs retraining, and PANHANDLERS AT FRONT DOOR AT NIGHT, NO BUENO.

6

Susannah

7 Aug 2025

·

Stayed 1 night

Hotel internet kept going out every few minutes and had to be re-established on my phone and computer. The room smelled of cleaning fluid and the windows cannot be opened. The bar closes promptly at 11 pm and no food is available after 10 pm. The hotel is ordinary and doesn't have the liveliness of the Ace Hotel down the street.

10

Cecilia

21 Jul 2025

·

Stayed 3 nights

Great customer service. Staff are friendly and willing to help promotly. Location is close to subway stations , restaurants, cafes. There is a parking lot right across the street that you can pay to park there. You can also park right in front of the hotel entrance to unload your suitcases.

8

Justin

10 Nov 2025

·

Stayed 2 nights

Clean and comfortable rooms and a great hotel lobby bar to hang out after a long day.

4

Kim

9 Aug 2023

·

Stayed 4 nights

Valet is a joke. There is no one to take your car. You have to double park your car and then throw your keys to the front desk. Our room was old and smelled like smoke. For the price we paid I excepted way more.

6

Ray

24 Oct 2025

·

Stayed 2 nights

The room was clean however it was small w an equally small bathroom. This was surprising given that we paid for a double room. The AC worked fine. The bar was disappointing in that it doesn't follow stated hours unless people are present.

8

Jack Robert

1 Feb 2024

·

Stayed 1 night

The staff and service was exceptional, as was our on site dining experience. Our room was a bit smaller than expected for the price, but very clean and cozy. Parking, as anywhere in or around NYC was a little inconvenient, although a valet service was available for an extra $60. We still spent $35 for an overnight lot which was affiliated with the hotel, but ended up walking almost 1/4 mile back to the hotel, and waited around 20 minutes for the attendants to retrieve our vehicle the next day. I imagine this is very common for the city, but some type of advance notice when booking would have been much appreciated. Plan ahead!

10

JaVonne

31 May 2023

·

Stayed 3 nights

The hotel was super clean, staff was great and location was convenient. There is a $25 urban tax that is charged everyday of your stay, but we just used it for breakfast each morning.

10

Diane

29 Aug 2025

·

Stayed 3 nights

The hotel breakfast was ample and fresh, the bar was convenient and had good service, my room was spacious and clean, and the housekeeping staff was efficient and cleaned the rooms early. The location was good and it was quiet up on 4th floor with good blackout curtains.

4

Denise

28 Jan 2025

·

Stayed 2 nights

I wanted to use the gym there. Nobody every said it was under construction. the lady at desk was overwhelmed but nice. they sent me to blink, about a 10 min walk away. Blink didn't know what I was talking about.

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Cleanliness

Many found rooms and common areas clean. However, housekeeping is inconsistent, with reports of missed service, dust, and supplies not replenished; some mentioned towel quality or odors.

Related guest reviews

10

Allison Pauline Tanicia

27 May 2025

·

Stayed 2 nights

Nice clean property

4

Ahmed

25 Mar 2024

·

Stayed 3 nights

The room was dirty, the cleaning service didn't clean our room for three days. I asked them to send me a receipt, but it's been more than a week, and they haven't replied. Although I am Hilton honor member

8

Yolanda I

9 Apr 2024

·

Stayed 6 nights

The cleaning was sub-par. They never replaced our coffee filters until we asked for it. Didn't vacuum.

6

Aisha

13 Jul 2024

·

Stayed 6 nights

Let me start with the positives: The room was wonderful with two beds and a clean bathroom. The location is perfect and my kids and I walked all over Brooklyn conveniently from the hotel. We had a small issue with our air conditioning that was fixed quickly! The not so good: our room became extraordinarily dusty during our stay and housekeeping did not vacuum once - it was not a good site to return to in the evenings. Only a few staff members acknowledged us. It was strange walking into a hotel and the staff at the front desk looked at their computers and not up to give a greeting. That was a weird first for me and I didn’t like it. I would stay here again despite my concerns.

10

Kerri

3 Mar 2025

·

Stayed 1 night

Very clean nice staff would stay again

8

Anne

18 May 2025

·

Stayed 4 nights

We had to request towels on several occasions. The housekeeping left one towel for two guests.

10

Kiemonn

24 Jun 2025

·

Stayed 2 nights

It was very comfortable, clean and quiet.

4

Mallorie

27 May 2024

·

Stayed 1 night

This property was dirty, the bathroom smelled and the shower had grime. The AC in the room did not work.

10

Sandra

8 May 2025

·

Stayed 2 nights

Everything was great. Location, spacious attractive rooms, cleanliness, friendly helpful staff. We appreciated our time at the Brooklyn Hilton very much. We were embarking on the QE 2 and the proximity to the Cunard Cruise Line dock was a real plus. A big A+.

10

Daniel

24 Apr 2025

·

Stayed 1 night

The hotel was very clean, updated, and well maintained. The staff was excellent. In all of our encounters they were friendly, professional, and helpful. Check-in/check-out was a breeze. The location is very convenient and close to mass transit.

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Rooms

Rooms are often described as spacious, quiet, and comfortable for NYC, with some newly furnished spaces. Several note small layouts or poor lighting, dated decor, noisy AC or thin walls, and occasional Wi‑Fi dropouts or subway noise.

Related guest reviews

10

Megan

5 May 2025

·

Stayed 2 nights

We really enjoyed our stay. The location is great - lot's of great restaurants close by. The rooms were quiet, clean, and comfortable. We would stay here again.

6

Susannah

7 Aug 2025

·

Stayed 1 night

Hotel internet kept going out every few minutes and had to be re-established on my phone and computer. The room smelled of cleaning fluid and the windows cannot be opened. The bar closes promptly at 11 pm and no food is available after 10 pm. The hotel is ordinary and doesn't have the liveliness of the Ace Hotel down the street.

10

Paulao

25 Mar 2025

·

Stayed 2 nights

We booked a king size room and the size is generous comfortable bed and quiet

8

Robert

11 Aug 2025

·

Stayed 3 nights

A convenient location in downtown Brooklyn, in walking distance of the Barclays Center. The rooms were newly furnished, clean and bright. The staff was helpful. Close to neighborhoods with little local cafes, restaurants and bars.

6

Ray

24 Oct 2025

·

Stayed 2 nights

The room was clean however it was small w an equally small bathroom. This was surprising given that we paid for a double room. The AC worked fine. The bar was disappointing in that it doesn't follow stated hours unless people are present.

10

Andrea

22 Sept 2023

·

Stayed 1 night

Staff was great. Property was clean. Lobby area and bar very nice. Nice sized rooms for nyc.

10

Julie

4 Jun 2023

·

Stayed 4 nights

Queen beds and large rooms!!

10

Angellique

29 Jul 2025

·

Stayed 1 night

The staff were great! Very friendly. The room was big and so was the shower. When I go back to NY, I’m staying there again.

10

Angel

29 Oct 2023

·

Stayed 1 night

Centrally located to all the things I enjoy when visiting Brooklyn. The rate was also competitive. Hotel room was spacious and clean.

8

Haim

12 Dec 2023

·

Stayed 4 nights

Rooms are small and terrible lighting, it felt like 3 star hotel

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Service

Service is frequently praised as friendly, professional, and efficient. Some guests experienced slow or unhelpful responses and inconsistent training, particularly around requests late at night.

Related guest reviews

2

Christina

7 Sept 2024

·

Stayed 4 nights

This is the last time I bother with a Hilton. Theyre usually basic but this is a new low. I had the displeasure of staying there more than one night. They don’t provide water in the room if you stay more than one night (which I wasn’t told on check in). I rely on taking medication first thing in the morning I asked room service if they can send some water even if they charge it to my room he said no and then put the phone down on me. As I was getting sick because I was not hydrated & had skipped some medication as there wasn’t any water I put the privacy notice on my door to recover. These awful people hazed me with all types of doorbells/noises while I was sick and had a privacy notice. Awful service! Especially after they had put the phone down on me now all of a sudden they want to talk! Absolutely ridiculous. The room was below basic and uninspiring, brown/dark carpet but no slippers to protect feet, it could have been a college dorm room. Honestly if it wasn’t prepaid & I wasn’t sick I would have left. At the end when I saw my bill they had added these $35 a day charges which are nowhere in my hotels.com confirmation! They have a stupid “credit” system which they explained poorly, but I will most certainly be challenging. For them to not even be able to serve water?! But if it was wine they would have been able to serve it! So embarassing on their part. They didn’t even ask me how my stay was at the end probably because they are tired of getting complaints. Avoid!

10

Sherry

23 Sept 2025

·

Stayed 8 nights

Desk was friendly and helpful, location is great

10

Shaan

30 Oct 2023

·

Stayed 1 night

The staff at the hotel is great, totally friendly and their assistance was appreciated. I found my room to be really clean, the bed was comfy and I found a self-park garage within a block of the hotel - so it was truly a convenient place to get to as well.

10

Michel

17 Mar 2025

·

Stayed 3 nights

Everything was flawless !!! The staff are all excellent !!!

10

Mary

23 May 2023

·

Stayed 1 night

The service was very professional - from the front desk to the bartender to the valet. I loved this hotel.

6

Aisha

13 Jul 2024

·

Stayed 6 nights

Let me start with the positives: The room was wonderful with two beds and a clean bathroom. The location is perfect and my kids and I walked all over Brooklyn conveniently from the hotel. We had a small issue with our air conditioning that was fixed quickly! The not so good: our room became extraordinarily dusty during our stay and housekeeping did not vacuum once - it was not a good site to return to in the evenings. Only a few staff members acknowledged us. It was strange walking into a hotel and the staff at the front desk looked at their computers and not up to give a greeting. That was a weird first for me and I didn’t like it. I would stay here again despite my concerns.

10

Peter

9 Apr 2024

·

Stayed 3 nights

Very pleasant stay. The staff could not have been nicer.

8

Jovita

26 Dec 2022

·

Stayed 19,346 nights

This hotel is in a prime location. We loved how spacious the rooms were. Cleanliness of the rooms were okay. Breakfast buffet was also okay, and we liked that the hotel gave us water daily. What we did not like was the front desk customer service. Day time was amazing, however, late night, the employees were rude, or not present (at desk). The self parking was also not worth it. Valet would’ve been a better option for us, as we planned to go in and out. Overall we would stay again, primarily because of the location

10

Corina

2 Apr 2025

·

Stayed 2 nights

Check was fast and efficient. staff was very helpful, always a smile and a welcome

10

Daniel

24 Apr 2025

·

Stayed 1 night

The hotel was very clean, updated, and well maintained. The staff was excellent. In all of our encounters they were friendly, professional, and helpful. Check-in/check-out was a breeze. The location is very convenient and close to mass transit.

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AI-generated summary based on recent guest reviews

Location

Convenient downtown Brooklyn base near multiple subway lines, restaurants, shopping, and Barclays Center; also handy for the cruise terminal and sights like DUMBO and the Promenade. A few mention nearby construction, occasional noise, or a less engaging immediate area.

Related guest reviews

10

Heather

16 Apr 2024

·

Stayed 2 nights

Loved this hotel. Very friendly and helpful staff and the rooms were so comfortable. It was quiet and cozy inside yet so close to jump on the subway for Manhattan. Also shops and food very close.

10

Tanay

26 Aug 2023

·

Stayed 1 night

Excellent location for Brooklyn cruise terminal

10

Cecilia

21 Jul 2025

·

Stayed 3 nights

Great customer service. Staff are friendly and willing to help promotly. Location is close to subway stations , restaurants, cafes. There is a parking lot right across the street that you can pay to park there. You can also park right in front of the hotel entrance to unload your suitcases.

8

Robert

11 Aug 2025

·

Stayed 3 nights

A convenient location in downtown Brooklyn, in walking distance of the Barclays Center. The rooms were newly furnished, clean and bright. The staff was helpful. Close to neighborhoods with little local cafes, restaurants and bars.

10

Victoria

5 Sept 2023

·

Stayed 3 nights

Our room was large and comfortable and the location was great. Right in downtown Brooklyn with lots of shops, good restaurants, a TraderJoe's, and close to metro stops.

8

Tyree

13 Mar 2025

·

Stayed 1 night

Great location close to everything dining and shopping included would definitely stay here again

10

Eric

8 Aug 2023

·

Stayed 4 nights

Visiting New York with the kids. Very close to the subway. About 20 - 25 minutes from Time Square and even less for other popular attractions/ districts to visit. The breakfast is good and offers variety. No parking on site but one that is very close. Very nice staff!

8

kelly

28 Aug 2023

·

Stayed 2 nights

Convenient location

10

Aida

4 Oct 2025

·

Stayed 1 night

Close to ship terminal

8

Jason

5 Jun 2025

·

Stayed 7 nights

Great location near to several subway lines, it was very easy to travel into Manhattan & explore Brooklyn. Walking distance to Brooklyn Heights Promenade & Dumbo area. Hotel has everything you need for a comfortable stay.

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Dining

Many guests enjoyed breakfast and found food tasty. Others cited limited restaurant options, slow or overpriced service, and disliked the mandatory daily food-and-beverage credits/fees.

Related guest reviews

10

John

9 Dec 2024

·

Stayed 2 nights

The staff were so helpful and friendly . They were very professional . The dining facility for breakfast was first rate. We would stay here again

8

Rhonda

27 May 2025

·

Stayed 4 nights

$35/ day fee is very unpopular and loudly complained about in the lobby by other guests

8

Christopher

10 Aug 2025

·

Stayed 4 nights

Convenient to our trip, big room, quiet, unimpressive restaurant in terms of menu and service.

10

Erica

20 May 2025

·

Stayed 3 nights

The breakfast was outstanding

10

James

12 Dec 2024

·

Stayed 3 nights

Didn’t like the mandatory $30 non-refundable fee per night even though it paid for breakfast. Guests with breakfast meetings get charged. Bad policy.

8

Wayne

28 Oct 2023

·

Stayed 1 night

excellent breakfast buffet at reasonable hours....George at front desk most helpful with dining spots, and general info. The location is in the heart of everything worth doing and safe to walk at night with plenty of restaurants & people. Shower was refreshing, powerful, the renovation of an old factory certainly impressive.

8

Jack Robert

1 Feb 2024

·

Stayed 1 night

The staff and service was exceptional, as was our on site dining experience. Our room was a bit smaller than expected for the price, but very clean and cozy. Parking, as anywhere in or around NYC was a little inconvenient, although a valet service was available for an extra $60. We still spent $35 for an overnight lot which was affiliated with the hotel, but ended up walking almost 1/4 mile back to the hotel, and waited around 20 minutes for the attendants to retrieve our vehicle the next day. I imagine this is very common for the city, but some type of advance notice when booking would have been much appreciated. Plan ahead!

6

Lindsey

13 Aug 2025

·

Stayed 4 nights

From the pictures online, it’s more outdated than expected. The location was in a nice area of Brooklyn. The beds were reasonably soft. Breakfast was not included, so you had the option to add on which was expensive or sit down which service was very slow.

10

Diane

29 Aug 2025

·

Stayed 3 nights

The hotel breakfast was ample and fresh, the bar was convenient and had good service, my room was spacious and clean, and the housekeeping staff was efficient and cleaned the rooms early. The location was good and it was quiet up on 4th floor with good blackout curtains.

10

Christopher

3 Dec 2023

·

Stayed 2 nights

We enjoyed our stay! Clean room and great service. The bar/resturant is pretty small BUT the food was great! The bartenders were really nice as well.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$186
February	US$196
March	US$237
April	US$276
May	US$342
June	US$460
July	US$336
August	US$256
September	US$408
October	US$436
November	US$311
December	US$392

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $680	15 $994	16 $711	17 $591	18 $657	19 $658
20 $485	21 $527	22 $761	23 $860	24 $610	25 $765	26 $650
27	28	29 $363	30 $384

Su	Mo	Tu	We	Th	Fr	Sa
				1 $441	2 $824	3 $601
4 $392	5 $412	6 $396	7 $454	8 $511	9 $824	10 $756
11 $387	12 $387	13 $493	14 $491	15 $456	16 $808	17 $763
18 $368	19 $396	20 $788	21 $461	22 $429	23 $806	24 $850
25 $393	26 $386	27 $483	28 $387	29 $450	30 $808	31 $1,281

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible (Hearing Impaired)

Executive Room, 1 King Bed

Deluxe Room, 1 King Bed

Executive Room, 2 Queen Beds

Executive Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible (Hearing Impaired)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

Executive Room, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

Deluxe Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Brooklyn New York

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Prices for upcoming dates