Barbarella Suite

The location was very centralized to most attractions and shopping in Napoli, but the customer service was non-existent. We never received instructions for checking in. If the janitor had not bee there to help us, we would have been out on the street. No one ever answered the phone numbers or emails that were listed in the "contact us" link. There was no concierge service as advertised, no front desk coverage at all and the front desk, in fact, was just outside our room. These owners were ABSOLUTELY non-responsive to requests, service, etc. I would NOT recommend Barbarella Suites to anyone who appreciates customer service.

I did not like the set up of the washroom. It has balcony which probablysome people would love but we did not use it. Other than the washroom everythjng was good.

We found it challenging to find. Would have been nice to know how to access the property and the elevator situation. Also, would have been nice to have a chair to sit down in, and some place to put items in the shower. The room attendant didn’t speak any English and was unable to translate in his language. The location was nice though.

The showers full of mold

This property should correct their photos, as it is not as presented. The rooms were very clean and spacious. The owner very thoughtful, but getting into the property and up a 2 ft x 3 ft lift to the 9th room was a bit daunting. The entrance is nothing like photed, and finding this place was difficult, as no cars can go down that street and the taxi driver sent us on the wrong direction. Listing does say it's on the 9th floor, but still not what we expected. Overall...good value for the money, nice clean room, no overnight front desk, no safety features if you needed to get out quickly. I would say this property is best for younger more vibrant persons.