Name: Holiday Inn Chicago Schaumburg by IHG
Address: 1998 N. Roselle Road, Schaumburg, Illinois, United States of America, Schaumburg, Illinois, US
Price range: US$99–US$360 per night
Rating: 7.87

What guests think

At Holiday Inn Chicago - Schaumburg by IHG, travelers often praise friendly staff, generally clean rooms, ample parking, and a convenient location near highways and O’Hare, while recurring issues include a frequently closed or chilly pool/hot tub and inconsistent in-room supplies.

Rooms are often comfortable and updated, but some report maintenance problems like loud or ineffective AC, broken fixtures, and highway noise in certain rooms. Several reviews describe unresponsive or rude interactions and housekeeping that missed requested restocks. The on site bar earns compliments, while breakfast and restaurant quality and value are mixed. Expect a convenient stay with variable amenities and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar is appreciated and parking is plentiful, but the pool and hot tub are repeatedly closed, cold, or not working.

Related guest reviews

8

Kari

16 Oct 2025

·

Stayed 1 night

Room was comfortable for our limited overnight before flying out. Next to highway, so be prepared with ear plugs or sound machine (used our cell phone Better Sleep app on green noise and slept great). Ample parking, friendly staff, convenient to ORD.

8

Kevin

28 Mar 2024

·

Stayed 1 night

For the cost of breakfast was not worth it. Hot Tub didn’t work pool. Very cloudy.

2

donald

22 Dec 2024

·

Stayed 1 night

advertised HOT TUB, that was the reason I selected this hotel, upon arrival, sign in pool area states… HOT TUB INOP…this amenity NEEDS to be told upfront before arrival

8

Keyla

12 May 2025

·

Stayed 3 nights

Biggest issue pool is not available bed was not great and lobby doors dont open automatically! Everything else was great had parking feels safe and quiet easy in easy out

10

Monic

25 May 2025

·

Stayed 2 nights

everthing was good but the pool was close both days and my kids like yo swim

4

KELLY

3 Jul 2025

·

Stayed 6 nights

Pool broke… dirty musty YUCK My son and I stayed five nights too many I would never return to this property

8

Jesse

25 Aug 2025

·

Stayed 1 night

My day was very pleasant. The staff and service was excellent although the pool was not working that was minor. Overall, my stay was great.

4

Kenneth

21 Aug 2025

·

Stayed 2 nights

Site on Hotels.com said pool wasnt open. I called months ahead and was assurd it would be open. Called week before and manager said it would be open. It wasnt open

10

Rich

9 May 2025

·

Stayed 2 nights

The hotel was a great value for a business trip to Schaumberg. The hotel restaurant / bar was nice to have a place to relax. The staff was very friendly.

8

Tony

14 Jul 2024

·

Stayed 2 nights

This hotel is in a great area, with convenient parking. Great staff, just nothing to write home about. Hot tub was not working during my stay.

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Cleanliness

Many guests found rooms and common areas clean, but several reported dirty bathrooms or fixtures, stained carpets or odors, and inconsistent housekeeping or stocking of basics like soap, towels, and cups.

Related guest reviews

10

Julie

23 Nov 2025

·

Stayed 1 night

We were very tired after a long drive in. The staff was extremely helpful & made us feel very welcome. Our room was so nice & clean. The bed was the most comfortable bed I’ve ever slept in& the whole hotel was very clean! Thank you so much!

4

Christine

10 Mar 2025

·

Stayed 1 night

My room wasn't ready when we arrived at 3:00pm to check in. We waiting until 3:45pm to get a room. The room wasn't not very clean. We found wrappers, hair ties and the bath tub was dirty. There wasn't any linens for the pull-out couch. There wasn't any cups and only 1 coffee. The pool was cloudy/disgusting and there were not any towels. I will not return to this hotel.

10

Tracy

31 Aug 2025

·

Stayed 1 night

Hotel and rooms very clean. Guest Services staff very friendly. Recommend this hotel to anyone looking to stay in area.

10

Nichole E

18 May 2025

·

Stayed 1 night

Would definitely stay again. Easy to find. Very clean, spacious, comfy beds.

6

Rayne

18 Mar 2025

·

Stayed 2 nights

Great location and clean enough for one or two nights. There was cracking of wall around the window and there was mold in bottom corners of shower. Overall okay, but can tell a quick remodel was done without a care of quality. The toilet paper holder was loose and did not hold the toilet paper. There was no fridge in the room, even though i chose a room that did. I was never told by staff what time checkout was, it was posted as 12:00PM on the back of the room door. However on my day of checkout someone knocked on my door at 10:45AM, I was in the showering so I did not respond. The person used their keycard and opened the door, it did not open all the way since I had the secondary lock in place. When i was able to get to the door there was no one there. I did have my do not disturb sign in place. Not a big deal just odd and irritating.

6

Lee

18 May 2025

·

Stayed 1 night

The property was nice and the staff was great. Only problem was room was a little dusty

2

Sharon

6 Jan 2025

·

Stayed 1 night

Worker at the front was very unprofessional, also during check in she had advised me to let her know if the room was dirty which was also very concerning for me and my family then when we got to the room the bath tub smelled like urine and there who no shower towels so I had to go down and get them which bring me to another point there was not a working phone to call downstairs I thought that was odd my friends stayed at the holiday in also across the hall and also no working phones ! The stool for sitting looked so filthy that we had to cover it with a towel worst experience!

10

Torrell

28 Jul 2025

·

Stayed 2 nights

Was nice and updated and was clean and smelt very fresh

8

Alayah

9 Nov 2024

·

Stayed 3 nights

Cleanliness of the shower/bathroom needs to be better.

6

Ebonye

12 Oct 2025

·

Stayed 1 night

I can tell the bed Linens were not changed there were hairs and crumbs and things of that nature on the beds. The shower water went completely cold, ice cold, and I told the front desk. All they said was sorry about that and did nothing to resolve the issue.

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Rooms

Rooms are often comfortable and updated, with some spacious suites, but maintenance and comfort issues recur, including loud or ineffective AC or thermostats, broken fixtures, highway noise in some rooms, and missing expected amenities like a fridge or microwave.

Related guest reviews

8

Luis Ezzio

25 Mar 2023

·

Stayed 1 night

Desk in room didn't have a lamp Bed was very hard Room didn't have a microwave

2

Ellen

26 May 2025

·

Stayed 1 night

The toilet made an awful high pitch squeal all night long. The thermostat didn't let me change the temperature - the AC / fan never came on and the room was uncomfortably hot all night. The shower only had half a door and the shower head was awful. You could hear the people walking around upstairs all night, keeping us awake. Never want to stay at this hotel again.

10

Veronica

5 Oct 2025

·

Stayed 2 nights

It was awesome. Clean, modern, friendly staff. Would definitely go back. :)

6

Steve

19 Nov 2023

·

Stayed 1 night

2 things. The beds were very hard. I like softer. If you like hard beds this is the place. Forgot an item, front desk never called back they found it.

8

Kayla

28 Mar 2025

·

Stayed 2 nights

We planned a quick little mom's day away and booked with the Holiday Inn Chicago. We had an issue with our actual room's temperature. We had turned on the AC to cool the room down some and it ended up getting up to 80 degrees in our room. Then we flipped it over to heat and then that's when the cooler air would blow. It was strange but that was the only issue we really ran into.

10

Donna

21 Sept 2025

·

Stayed 2 nights

I am thrilled they let me check in early. I came for my DNP graduation wirh my son. I am disappointed there were only two towels in the room, one regular coffee pod. I could have gone downstairs and asked for more but I chose not to. I booked a hotel with a po but it was closed and if you book a roo. Wirh more than one person for more than one day, why do you need to adk for badic essential item. The units air conditioner was loud, the room with a view and sound of a busy highway.

8

Jacqueline

19 Oct 2024

·

Stayed 1 night

The room was decent and clean. The only thing is when the air came on it makes a loud noise waking me up that needs to be fixed. Other than that it was not bad for the price.

10

Mohammed

31 Jul 2025

·

Stayed 2 nights

I loved the rooms.

6

Rayne

18 Mar 2025

·

Stayed 2 nights

Great location and clean enough for one or two nights. There was cracking of wall around the window and there was mold in bottom corners of shower. Overall okay, but can tell a quick remodel was done without a care of quality. The toilet paper holder was loose and did not hold the toilet paper. There was no fridge in the room, even though i chose a room that did. I was never told by staff what time checkout was, it was posted as 12:00PM on the back of the room door. However on my day of checkout someone knocked on my door at 10:45AM, I was in the showering so I did not respond. The person used their keycard and opened the door, it did not open all the way since I had the secondary lock in place. When i was able to get to the door there was no one there. I did have my do not disturb sign in place. Not a big deal just odd and irritating.

8

Vidal

22 Jul 2025

·

Stayed 2 nights

Absolutely loved my suite from the bed to the living room area

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Service

Many guests praise friendly, helpful front-desk and bar staff, but others cite rude or unresponsive interactions, billing or reservation issues, and housekeeping that missed requests or ran short on supplies.

Related guest reviews

10

Julie

23 Nov 2025

·

Stayed 1 night

We were very tired after a long drive in. The staff was extremely helpful & made us feel very welcome. Our room was so nice & clean. The bed was the most comfortable bed I’ve ever slept in& the whole hotel was very clean! Thank you so much!

8

Ron

3 Aug 2025

·

Stayed 3 nights

I found it to be a perfectly nice hotel. The checkin staff was personable and efficient. The room was clean. The bed, etc. were all good. I was there for 3 nights. They said they would only service the room on request. On the morning of day 2, I ask for fresh towels and an additional bar of soap as the soap was the size of a half dollar. The room was not serviced. I made do. I asked again on the morning of day 3 that the room be serviced. Both the morning manager and the general manager assured me it would be a priority and that it would be serviced. IT WAS NOT. That evening I had to go to the front desk for additional towels, soap and shampoo. They had no shampoo (only conditioner). That's simply not satsifactory. There are simply too many other options in the area.

2

Wanda

4 Aug 2025

·

Stayed 2 nights

They canceled our reservation. We had nowhere to go.

4

Gregg

28 May 2024

·

Stayed 2 nights

On arrival they were sold out and told me our reservation had been canceled the night before. After an hour or more they "found" a room. Upon entering there was a huge red stain on the carpet. No towels in the bathroom except one hand towel with a dead ant on it. They had to have me return to the desk 3 times to keep scanning my credit card for "incidentals" even though it said approved every time.

8

manogna

3 Sept 2024

·

Stayed 2 nights

I booked the hotel through Expedia and prepaid with Expedia. Yet the hotel charged me again for my stay and when asked about it, the front desk was rude, instead went on to say that we might not have paid for our stay. They could’ve informed me or checked with Expedia about the payment when I checked in, but charging without informing and accusing us without checking with Expedia was very disrespectful. Had to get Expedia involved to sort things out as the hotel wasn’t helping out in anyway.

2

Arjun

24 Jul 2025

·

Stayed 7 nights

From the beginning the stay was very unwelcoming. We had to ask to get fresh towels about three times the next day to then have to pick it up from the lobby. The staff was complaining to us that they are fully booked so cannot provide service. Ice machine was broken on our floor. Manager was never available and also the staff attitude was like they did not care. It was so terrible that we checked out early after 2 nights rather than stay the full 7 nights and moved to a different hotel - Hyatt in Chicago. I am so scarred by my experience that even during rest of my trip i am avoiding any IHG property as i do not want to live through the nightmare. Housekeeping staff picked up the tip we left them, but did not bother to leave paper cups and fresh towels.

10

Danielle

14 Mar 2025

·

Stayed 1 night

The folks at the desk were all so nice courteous! Caesar at the front desk was so sweet to my kiddos. We would definitely come back.

10

Rebecca

16 Aug 2025

·

Stayed 1 night

Quick overnight stay close to O’Hare for an early morning international flight. The staff at check-in was very friendly and helpful.

10

Linda

31 May 2024

·

Stayed 1 night

Front desk was top notch. Handled all guests issues with a smile.

10

Theresa

18 Jul 2025

·

Stayed 4 nights

Great location! Customer service was amazing! Restaurant and bar were nice. Great bartenders! Everything was perfect!

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AI-generated summary based on recent guest reviews

Location

Convenient for O’Hare, highways, Medieval Times, and nearby shops and restaurants, with plenty of parking. Some highway-facing rooms experience traffic noise.

Related guest reviews

8

Karissa

24 Jul 2024

·

Stayed 1 night

Close to all amenities and activities in Schaumburg. We had a great stay.

10

Michael

17 Sept 2024

·

Stayed 1 night

Close to the expressway

8

Kari

16 Oct 2025

·

Stayed 1 night

Room was comfortable for our limited overnight before flying out. Next to highway, so be prepared with ear plugs or sound machine (used our cell phone Better Sleep app on green noise and slept great). Ample parking, friendly staff, convenient to ORD.

6

Ghulam

16 Jul 2025

·

Stayed 1 night

Convenient location

8

Gabino

16 Aug 2025

·

Stayed 1 night

Good location

10

Donna

21 Sept 2025

·

Stayed 2 nights

I am thrilled they let me check in early. I came for my DNP graduation wirh my son. I am disappointed there were only two towels in the room, one regular coffee pod. I could have gone downstairs and asked for more but I chose not to. I booked a hotel with a po but it was closed and if you book a roo. Wirh more than one person for more than one day, why do you need to adk for badic essential item. The units air conditioner was loud, the room with a view and sound of a busy highway.

8

Jo

2 Aug 2024

·

Stayed 1 night

Great that it is so close to Medieval Times.

10

Calvin Jr

23 May 2023

·

Stayed 2 nights

This property was quiet, safe and had plenty of parking. I wish the hotel offered a buffet breakfast so that getting your food would be faster.

8

Lilian

24 Mar 2025

·

Stayed 3 nights

Convenient location, close to the highway and plenty stores to eat and shop around. Friendly staff.

10

Rodolfo

8 Dec 2023

·

Stayed 1 night

Excellent location, near the O'Hara airport, great servers there, safe and nice area with many restaurants close

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Dining

The bar and bartenders receive strong praise. Breakfast and restaurant experiences are mixed, with added cost and occasional cold or underwhelming food.

Related guest reviews

8

Kevin

28 Mar 2024

·

Stayed 1 night

For the cost of breakfast was not worth it. Hot Tub didn’t work pool. Very cloudy.

10

Sai Kiran

27 May 2024

·

Stayed 2 nights

Breakfast was not available after 10am

8

Almando

30 Jul 2023

·

Stayed 1 night

Nice hotel. Free breakfast would be nice bonus. Otherwise we enjoyed our stay

8

Thomasina

26 May 2025

·

Stayed 2 nights

The gentleman who drove the shuttle was exceptional!!!!(Antonio) The 2 servers at the Happy Hour were very personable and pleasant. Thank them for their suggestions burger and Alfredo! The lady working the desk on Saturday morning not so friendly (need some customer service tips). Overall the stay was great!! We would stay again!!! Thank you from North Carolina!!!!

6

Christopher

8 Dec 2024

·

Stayed 1 night

Room was nice, hotel was clean. The rainfall shower had no door so i got very cold trying to shower. We also didnt have a heat fan in the bathroom. Breakfast buffet was also disappointing for $12 per person. I recommemd leaving for breakfast.

8

Emily

18 Nov 2023

·

Stayed 2 nights

Nice stay. Only downside was the pool was ICE cold and there were no towels in the pool area. We picked this hotel since we had our kids on the trip. Staff was friendly and helpful. Had to pay for breakfast which was okay, not great. Room was good, linens and towels clean, but hotel needs an upgrade/remodel.

10

JODI

16 Dec 2024

·

Stayed 1 night

We were there on a business trip. The bartender was great had a couple of drinks to relax after a long day working. Bed was too hard and pillow was too soft so I didnt sleep well.

10

Rich

9 May 2025

·

Stayed 2 nights

The hotel was a great value for a business trip to Schaumberg. The hotel restaurant / bar was nice to have a place to relax. The staff was very friendly.

10

Theresa

18 Jul 2025

·

Stayed 4 nights

Great location! Customer service was amazing! Restaurant and bar were nice. Great bartenders! Everything was perfect!

4

Alice

28 Mar 2023

·

Stayed 2 nights

When I walked in I waited over five minutes to be greeted and checked in. Got to my room there was no soap in the bathroom, no coffee cups or coffee. I asked the front desk and was told they were out of everything. Then within the hour I realized the central air conditioner was not working. The temperature was stuck on 71degrees. I had to change rooms. Again that room was not stocked with soap or coffee either. We went downstairs for dinner and was served cold mashed potatoes and cold vegetables. The server did remove one meal from the bill but did so as if I was lying about my meal being served ice cold. His condescending attitude did not help the situation at all. I will say that we went down for breakfast the next morning and the girls working were professional, friendly, and served with a smile. The breakfast was delicious.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$98
March	US$102
April	US$103
May	US$125
June	US$148
July	US$162
August	US$131
September	US$122
October	US$117
November	US$120
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $360	17 $158	18 $173	19 $149
20 $120	21 $127	22 $126	23 $141	24 $146	25 $154	26 $184
27 $127	28 $135	29 $135	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $150	3 $146
4 $120	5 $135	6 $139	7 $135	8 $135	9 $127	10 $127
11 $116	12 $116	13 $116	14 $99	15 $128	16 $145	17 $141
18 $99	19 $99	20 $99	21 $99	22 $99	23 $103	24 $103
25 $115	26 $112	27 $115	28 $112	29 $112	30 $125	31 $122

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About this property

Location

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What guests think

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