Is parking available at the hotel?

Parking is available at the hotel, provided for guests who arrive by car. Details regarding whether it is private or public, covered or uncovered, and any associated costs are not specified.

What type of breakfast is offered?

A homemade breakfast is offered each morning to kick-start the day. Specific serving hours and associated costs are not mentioned.

What are the check-in and check-out times?

The standard check-in time is at 14:00, and check-out is at 12:00. Early or late check-in/check-out availability and any associated costs are not detailed.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing, service hours, and arrangements for transfers are not provided.

What accessibility features does the hotel offer?

The hotel features accessible facilities, including elevators and step-free entrances. Specific details about wheelchair-accessible rooms, bathrooms, and pool access features are not mentioned.

Where is the hotel located in relation to key landmarks?

The hotel is located in the Old Quarter of Hanoi, near Hoan Kiem Lake and the Hanoi Old Town Night Market. It is in the entertainment district and close to various attractions.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

Hanoi Emerald Waters Hotel Valley - 4 Star Comfort

Average nightly price at Hanoi Emerald Waters Hotel Valley by month, last 12 months (USD)
Month	Average price
January	$71
February	$60
March	$66
April	$63
May	$57
June	$47
July	$71
August	$82
September	$123
October	$63
November	$65
December	$62

What guests think

Across many reviews, Hanoi Emerald Waters Hotel & Spa stands out for exceptionally friendly, English-speaking staff and a central Old Quarter location near Hoan Kiem Lake, making it easy to walk to major sights while offering a generally quiet base.

Rooms are clean and comfortable, though several guests mention dated decor and a few units without windows or with spotty Wi-Fi. Breakfast is often praised for variety and taste, but a handful of reviews call it average and one noted slow, unprofessional service. Expect warm hospitality, a walkable location, and solid comfort with some room and breakfast variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests repeatedly mention an on-site tour desk that arranges excursions and that airport transfers can be organized. Little else about facilities is discussed in the reviews.

Related guest reviews

10

Tessa

Jan 20, 2025

·

Stayed 1 night

Beautiful hotel clean rooms and great included breakfast wish I could have stayed longer great reception who arranged my airport pickup and waited an hour for my delayed flight to land!

10

Ming

Apr 27, 2024

·

Stayed 2 nights

The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.

8

JOOHYUNG

Sep 4, 2022

·

Stayed 1 night

넓은 방를 비교적 저렴하게 잘 이용했습니다. 그 동네 주의에선 상당히 조용한 편이었고 조식 가짓수도 꽤 다채롭게 준비됩니다. 이번엔 주변으로 이동할 일정으로 하루 머물고 갑니다만 추후에 또 출장이라면 머물 생각입니다. 다만 키 카드는 한장만 제공되어 불편합니다. 개선이 필요한 부분으로 생각되네요.

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10

Denise

Jan 21, 2025

·

Stayed 1 night

Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful.

10

David

Sep 7, 2025

·

Stayed 5 nights

Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too.

10

Yi Wen

Jun 5, 2025

·

Stayed 5 nights

入住時櫃檯人員非常親切且熱情的招呼我們，詳細介紹飯店附近的景點和一日遊行程，來協助將行李放到房間，每天外出都會很有禮貌的打招呼，工作人員的英語都非常流利，溝通沒有困難，入住中碰到一些問題他們也很盡力的協助解決，這邊特別感謝顧客經理Lucas對我們的服務。飯店早餐的內容也很豐富且很美味，可以點各種雞蛋料理和河粉，還有各種水果和甜點，早餐吃完都可以飽到中午。飯店的周圍環境也很優越，步行就可以遊覽各個主要景點和著名餐廳。整體來說這次的入住非常滿意，很推薦各位前來河內時入住。

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10

Victoria

Nov 7, 2025

·

Stayed 2 nights

The staff is absolutely helpful and pleasant. They helped us arrange a tour and exchanged money. The breakfast options are plentiful and very tasty so you can have western options or vietnamese option. Well located.

10

SURINDER

Nov 11, 2023

·

Stayed 7 nights

The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.

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Cleanliness

Rooms and bedding are consistently described as very clean, with housekeeping keeping spaces tidy. A few minor maintenance notes include slow drainage and a weak toilet flush that staff addressed promptly.

Related guest reviews

10

SEUNGCHUL

Nov 28, 2023

·

Stayed 4 nights

시설 보다는 청결 좋음. 직원들 모두 엄청 친절함.

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10

Tessa

Jan 20, 2025

·

Stayed 1 night

Beautiful hotel clean rooms and great included breakfast wish I could have stayed longer great reception who arranged my airport pickup and waited an hour for my delayed flight to land!

10

YAYOI

Feb 2, 2025

·

Stayed 4 nights

ホテル設備は、古いのですが、清潔に保たれています。トイレの流れが悪くて、詰まったのかと心配になりましたが、スタッフの方がすぐに見てくれて、大丈夫との事でした。シャワーの出は良いのですが、排水は溜まり気味でした。最終的には流れましたが。スタッフは、非常にフレンドリーで、色々気を遣って頂きました。バスで空港に向かいましたが、バス停まで案内してくれました。

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10

Philip

Mar 18, 2025

·

Stayed 5 nights

Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again

10

Jeris Ling Yi

Feb 28, 2024

·

Stayed 2 nights

staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well

10

Celina

Feb 27, 2025

·

Stayed 3 nights

Hotel was lovely and clean, staff were super friendly and helpful. Nice breakfast, wasnt a massive spread but still a good selection of tasty food. Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam. Would return if visiting Hanoi again.

10

katsuyuki

Jan 4, 2026

·

Stayed 1 night

とても清潔でとにかくスタッフが優しく再訪したいホテルです。

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10

HEESEON

Feb 17, 2026

·

Stayed 4 nights

호안끼엠호수 바로 옆이고 맥주거리 구시가지 다 가깝습니다. 오토바이 엄청 많고 시끄러운곳은 살짝 벗어나서 조용한편입니다. 이호텔 조식도 맛있고 특히 직원들이 엄청 친절하고 미소가 아름답습니다. 깨끗한 편이고 시티뷰 창문 닫으면 방음이 엄청 잘됩니다. 뗏 전날 불꽃놀이는 사전 정보를 몰라 못봤지만 폭죽소리에 해피뉴이어 했습니다.매일 5일동안 주변 구경하느라 재밌습니다. 다음에 또 이호텔 예약할거예요.

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10

MITSURU

Nov 17, 2025

·

Stayed 2 nights

清潔。スタッフも親切！

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10

yuji

Jun 19, 2025

·

Stayed 2 nights

とても充実した設備と清潔な室内。今回、このホテルを選べたことに感謝しました。寝具もとても清潔で心地よい柔らかさで熟睡できました。 2階で提供される朝食は素晴らしいサービスで、この価格帯のホテルとしては最高だと思います。近くにはハノイで初めて開店したセブンイレブンが在り、とても便利。ホアンキエム湖にも直線で100ｍ。とても歩きやすい場所。お勧めのホテルです。

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Rooms

Many find rooms comfortable, quiet, and sometimes spacious, but several reviews note dated decor; a few rooms lack windows and one reported unreliable Wi-Fi. Beds can be firm for some.

Related guest reviews

10

JINYEONG

Feb 18, 2024

·

Stayed 4 nights

남편 친구 모임에서 하노이로 투어를 오게되어 고민하며 숙소를 구하게 되었어요. 기대보다 가격도 싸고 방도 크고 아주 좋았어요. 직원들도 친절하고 조식도 훌륭합니다. 다음에 또 올겁니다

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6

Yin Yin

Apr 23, 2023

·

Stayed 2 nights

Room need a refresher. Looks dated. Wifi connection in room 401 was bad. Breakfast was not worth the time and calories.

10

Angel

Feb 26, 2023

·

The staff here at this hotel are so welcoming and friendly! It was my husband’s birthday when we checked in and they surprised him with a special birthday cake. The room was spacious and comfortable. The hotel location was very convenient to the night market and other local delicious restaurants. Breakfast was included and consisted of fresh fruit, cereal, omelette station, local Vietnamese dishes, pastries, pho, and fresh juice, coffee, and tea. We highly recommend this hotel!

6

Maik

Jul 30, 2025

·

Stayed 4 nights

Frühstück hatte wenig Auswahl. Personal beim Frühstück langsam und unprofessionell. Zimmer etwas veraltet. Safe war nicht fest verbaut.

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10

JINYEONG

Feb 28, 2024

·

Stayed 1 night

아주 훌륭합니다. 룸컨디션도 좋고 방도 좁지 않고 편안했어요. 무료조식도 기대 이상이고 다음에 또 올예정 입니다.

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6

Stephen

Mar 10, 2025

·

Stayed 1 night

The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average. Staff was great, and very helpful.

8

Davide

May 28, 2022

·

Stayed 1 night

Staff very kind and smiling. Rooms a bit old. They appear in the pictures in a better shape then they are in real. But OK so far. My room had a blind window with no sunlight entering the room. But for one night was ok.

10

Grant

May 15, 2023

·

Stayed 5 nights

Had the best stay, room was excellent, balcony was massive, breakfast was excellent, staff were so helpful especially the 2 ladies at the reception, they were so happy & friendly, will definitely be back, thank you so much for making Hanoi perfect

10

Anthony

May 11, 2022

·

Stayed 1 night

The room was so comfortable, great A/C, minimal noise, that we had a great nights sleep. The location ia great and the hotel staff was very friendly. The breakfast is not spectacular but it good enough for a long stay.

8

Hiroko

Apr 18, 2024

·

Stayed 2 nights

窓のない部屋だったのが残念でした。スタッフはとても親切。朝食も美味しい。

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Service

Service is widely praised as exceptionally friendly, professional, and proactive, with staff fluent in English and helpful with tours and logistics. One review cited slow, unprofessional breakfast service.

Related guest reviews

10

Tessa

Jan 20, 2025

·

Stayed 1 night

Beautiful hotel clean rooms and great included breakfast wish I could have stayed longer great reception who arranged my airport pickup and waited an hour for my delayed flight to land!

10

MASATO

Apr 30, 2025

·

Stayed 4 nights

部屋、設備、立地、周辺環境等はまずまずでした。良かったのはレストランです。清潔で雰囲気が素敵でした。料理も大変美味しかったです。このホテルで特に素晴らしいのは、従業員の皆様のフレンドリー、親切な接客です。これまで多くのホテルに宿泊しましたが、その中でも最も素晴らしいホテルの一つになりました。皆さん英語が堪能で、こちらのつたない（酷い）英語力にも辛抱強く、笑顔で対応頂きました。滞在前からの情報提供、滞在中のサポート、早朝出発への心配り（出発時間の繰り返しの確認、朝食ボックスの準備等）、滞在後のメールなど、数えればきりがありませんが、ホスピタリティー溢れる大変すばらしいホテルでした。サポート頂いたKimさん、Denさん、全てのスタッフの皆様に心から感謝します。次回も是非宿泊したいと思います。

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10

Ming

Apr 27, 2024

·

Stayed 2 nights

The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.

10

Philip

Mar 18, 2025

·

Stayed 5 nights

Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again

10

Denise

Jan 21, 2025

·

Stayed 1 night

Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful.

10

David

Sep 7, 2025

·

Stayed 5 nights

Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too.

10

Victoria

Nov 7, 2025

·

Stayed 2 nights

The staff is absolutely helpful and pleasant. They helped us arrange a tour and exchanged money. The breakfast options are plentiful and very tasty so you can have western options or vietnamese option. Well located.

10

Tan

Apr 12, 2023

·

Stayed 4 nights

Impeccable service by all staff, special thanks to front desk Bonie and Zoey for making this a memorable stay. Good breakfast spread with Real fruit juice (not packaged) and again their wait staff was efficient in all services. Room was spacious and beds were comfy, many international channels on TV, bathroom was clean and provided clean towels. Every attraction / night market / eateries were within walking distance. We spent 4 nights here. Highly recommended to stay!

8

Chee Peng

Jan 5, 2026

·

Stayed 1 night

Staff very informative and helpful

10

David

Feb 6, 2026

·

Stayed 5 nights

Amazing staff - so helpful!

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Location

Central Old Quarter setting close to Hoan Kiem Lake, night market, and many restaurants, making most sights walkable. Despite the busy area, several guests found the hotel relatively quiet.

Related guest reviews

10

Ming

Apr 27, 2024

·

Stayed 2 nights

The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.

10

Yasutoshi

Feb 10, 2025

·

Stayed 2 nights

繁華街までとても近くて便利な割には夜はとても静かで快適に過ごせる事ができました。

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10

Angel

Feb 26, 2023

·

The staff here at this hotel are so welcoming and friendly! It was my husband’s birthday when we checked in and they surprised him with a special birthday cake. The room was spacious and comfortable. The hotel location was very convenient to the night market and other local delicious restaurants. Breakfast was included and consisted of fresh fruit, cereal, omelette station, local Vietnamese dishes, pastries, pho, and fresh juice, coffee, and tea. We highly recommend this hotel!

10

David

Sep 7, 2025

·

Stayed 5 nights

Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too.

10

Yi Wen

Jun 5, 2025

·

Stayed 5 nights

入住時櫃檯人員非常親切且熱情的招呼我們，詳細介紹飯店附近的景點和一日遊行程，來協助將行李放到房間，每天外出都會很有禮貌的打招呼，工作人員的英語都非常流利，溝通沒有困難，入住中碰到一些問題他們也很盡力的協助解決，這邊特別感謝顧客經理Lucas對我們的服務。飯店早餐的內容也很豐富且很美味，可以點各種雞蛋料理和河粉，還有各種水果和甜點，早餐吃完都可以飽到中午。飯店的周圍環境也很優越，步行就可以遊覽各個主要景點和著名餐廳。整體來說這次的入住非常滿意，很推薦各位前來河內時入住。

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10

David

Sep 3, 2024

·

Stayed 3 nights

Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street.

10

HEESEON

Feb 17, 2026

·

Stayed 4 nights

호안끼엠호수 바로 옆이고 맥주거리 구시가지 다 가깝습니다. 오토바이 엄청 많고 시끄러운곳은 살짝 벗어나서 조용한편입니다. 이호텔 조식도 맛있고 특히 직원들이 엄청 친절하고 미소가 아름답습니다. 깨끗한 편이고 시티뷰 창문 닫으면 방음이 엄청 잘됩니다. 뗏 전날 불꽃놀이는 사전 정보를 몰라 못봤지만 폭죽소리에 해피뉴이어 했습니다.매일 5일동안 주변 구경하느라 재밌습니다. 다음에 또 이호텔 예약할거예요.

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10

SURINDER

Nov 11, 2023

·

Stayed 7 nights

The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.

10

Danielle

Jun 3, 2025

·

Stayed 1 night

This is a great, inexpensive option. Great location. Staff was great and very helpful and attentive. Their buffet breakfast was top notch and on par with more expensive properties we stayed at in Hanoi.

10

yuji

Jun 19, 2025

·

Stayed 2 nights

とても充実した設備と清潔な室内。今回、このホテルを選べたことに感謝しました。寝具もとても清潔で心地よい柔らかさで熟睡できました。 2階で提供される朝食は素晴らしいサービスで、この価格帯のホテルとしては最高だと思います。近くにはハノイで初めて開店したセブンイレブンが在り、とても便利。ホアンキエム湖にも直線で100ｍ。とても歩きやすい場所。お勧めのホテルです。

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Dining

Breakfast is often tasty with a mix of Vietnamese and Western options and a good spread. However, some guests found the selection average or limited, and one noted slow service.

Related guest reviews

6

Yin Yin

Apr 23, 2023

·

Stayed 2 nights

Room need a refresher. Looks dated. Wifi connection in room 401 was bad. Breakfast was not worth the time and calories.

10

Philip

Mar 18, 2025

·

Stayed 5 nights

Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again

10

Celina

Feb 27, 2025

·

Stayed 3 nights

Hotel was lovely and clean, staff were super friendly and helpful. Nice breakfast, wasnt a massive spread but still a good selection of tasty food. Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam. Would return if visiting Hanoi again.

10

Steven

Jan 12, 2024

·

Stayed 4 nights

Très bon séjour. Personnel au petit soin, proche du centre de Hanoï, possibilité de tout faire à pied. S’il devait y avoir un point à améliorer, il faudrait améliorer le petit déjeuner.

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10

David

Sep 7, 2025

·

Stayed 5 nights

Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too.

10

Yi Wen

Jun 5, 2025

·

Stayed 5 nights

入住時櫃檯人員非常親切且熱情的招呼我們，詳細介紹飯店附近的景點和一日遊行程，來協助將行李放到房間，每天外出都會很有禮貌的打招呼，工作人員的英語都非常流利，溝通沒有困難，入住中碰到一些問題他們也很盡力的協助解決，這邊特別感謝顧客經理Lucas對我們的服務。飯店早餐的內容也很豐富且很美味，可以點各種雞蛋料理和河粉，還有各種水果和甜點，早餐吃完都可以飽到中午。飯店的周圍環境也很優越，步行就可以遊覽各個主要景點和著名餐廳。整體來說這次的入住非常滿意，很推薦各位前來河內時入住。

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6

Stephen

Mar 10, 2025

·

Stayed 1 night

The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average. Staff was great, and very helpful.

10

Victoria

Nov 7, 2025

·

Stayed 2 nights

The staff is absolutely helpful and pleasant. They helped us arrange a tour and exchanged money. The breakfast options are plentiful and very tasty so you can have western options or vietnamese option. Well located.

10

Danielle

Jun 3, 2025

·

Stayed 1 night

This is a great, inexpensive option. Great location. Staff was great and very helpful and attentive. Their buffet breakfast was top notch and on par with more expensive properties we stayed at in Hanoi.

10

yuji

Jun 19, 2025

·

Stayed 2 nights

とても充実した設備と清潔な室内。今回、このホテルを選べたことに感謝しました。寝具もとても清潔で心地よい柔らかさで熟睡できました。 2階で提供される朝食は素晴らしいサービスで、この価格帯のホテルとしては最高だと思います。近くにはハノイで初めて開店したセブンイレブンが在り、とても便利。ホアンキエム湖にも直線で100ｍ。とても歩きやすい場所。お勧めのホテルです。

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $64	8 $76	9 $76	10 $78
11 $75	12 $73	13 $68	14 $112	15 $78	16 $113	17 $78
18 $78	19 $73	20 $73	21 $73	22 $73	23 $122	24 $121
25 $114	26 $112	27 $78	28 $73	29 $73	30 $112	31 $88

Su	Mo	Tu	We	Th	Fr	Sa
1 $113	2 $88	3 $88	4 $98	5 $100	6 $88	7 $96
8 $100	9 $113	10 $88	11 $113	12 $81	13 $120	14 $96
15 $96	16 $88	17 $88	18 $122	19 $121	20 $96	21 $120
22 $96	23 $88	24 $81	25 $81	26 $81	27 $81	28 $81
29 $81	30 $81

Hanoi Emerald Waters Hotel Valley

Prices for Hanoi Emerald Waters Hotel Valley

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Deluxe Double Room

Family Suite

Deluxe Twin Room

Executive Suite

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