Kaskades Hotel South Beach

Likes: Staff Shower cabin Dislikes: Pool was closed Property was dirty and run down Door mechanism for room was barely hanging on Automatic curtains were broken Elevator was broken for one day Ice machine was in hotel across the street and it was broken Took almost 30 minutes for valet to get the car

The hotel was super nice and it was clean, but the pool is really small….like super small, one family at a time small

Had a great stay here. The location was great and staff were very nice. However, I do want to point out that the pictures fooled me a little bit. The rooms were nice, but the hotel is set up kind of like a motel style, not a high rise. The lobby is very small and there is no coffee/restaurant in the hotel or anything. The amenities like the pool and stuff is across the street at their sister hotel. We ended up not even going there, but just wanted to point that out.

The hotel was OK but not outstanding. The advertised ‘pool’ was essentially an oversized bathtub. Miami Beach is a very expensive lodging market so be prepared to pay if you want anything nice.

Service was really good but room had issues like no vents on the ceiling where air was coming out, rally dirty drain in shower causing it to puddle, outdoor jacuzzi didn’t work. But it was nice that you could go to hotel across the street and use their pool.

We had a wonderful girls getaway! Our room was beautiful and staff was very nice. The pool at this hotel is not in service so you get to use the amenities at the resort next door and they have a beautiful pool.

Overall hotel is ok, however very difficult to find lobby as there is no signage. The downside was issues we encountered. The room provided was next to reception which was noisy throughout night. Asked to move but front desk could not provide another room. Pool was closed for maintenance, refrigerator was broken as well some outlets were not working in our room. No breakfast available. Parking available was only valet at $40 per night. Location is good but I would choose another hotel.

The hotel was not well maintaned with terrible doors at the corredor and the pool was out of order and the wooden parts were destroyed Staff was very friendly

Only thing I liked was the room which was very nice nice and big and the bathrooms was nice as well but there nothing to do the pool is very small which is really a jacuzzi the ice area was surrounded by rust and near a storage area they use to keep unused equipment,bar closed,the overall roof needs to be done over

The room was fantastic, comfortable, spacious, clean, modern, obviously well cared for. The bathroom had a lot of Japanese inspired touches with a toilet that would be at home in high end Tokyo hotel and a tub/shower room that brought me back to my time in Kyoto. The only issues were that the hotel seems not to have any actual amenities of their own. They have a “sister” hotel across the street that they tell you that you have access to. We were even told to go across the street to the other hotel when we asked for ice for the ice bucket.

Likes: Staff Shower cabin Dislikes: Pool was closed Property was dirty and run down Door mechanism for room was barely hanging on Automatic curtains were broken Elevator was broken for one day Ice machine was in hotel across the street and it was broken Took almost 30 minutes for valet to get the car

Signage is very poor for Hotel. No signage showing where to enter building. They should have something on the sidewalk at least. Front desk was always super nice. Checked into my first room and it smelled very wet/mildew like. I figured ok we are near the beach, I guess I could deal with it. As I went to the room phone to call front desk to ask for an air freshener or something I looked up and saw a big mold stain. So that’s where the smell is coming from. I called front desk and asked for a new room, I was told there weren’t any more rooms available. I expressed my concern and questioned how could they rent this room out knowing the mold growing on the ceiling being especially a health hazard and I would take photos/videos of it. I seriously started looking up other hotels in the area then I got a call back from front desk stating someone just canceled their stay and they have a different room for me. I moved rooms and it did not smell at all. My friend later that night checked in for his room and they tried to give him the room with the mold. That is seriously horrible they continue to try to give that room to guests, we told them no he needs a different room. They found him another room. I feel sorry for whomever they get to stay in there without fixing it first. There are no amenities on the property, everything is across the street at their sister property the Gale. Valet was nice but horrible with timing. It literally takes up to 30minutes to get your vehicle.

I stayed at this property for a few days and ran into a couple of issues! Ants in the bed, tv and microwave were not functioning properly and our AC unit wouldn’t get cold. We were switched to 3 different rooms during our trip.

The lobby, hallways, and elevator smelled horrendous. Thankfully the room did not smell anything close to those common areas. The management should have better standards on how they upkeep those areas. I understand it is a high traffic area but I walked inside a few other hotels on the same street and they did not reek of inrine, so it’s not impossible.

Room dirty

We stayed at this location over the weekend and unfortunately had an unpleasant experience. The first room we were checked into had a strong moldy smell. We requested to be moved, and while the second room was slightly better, it still had a lingering mold odor. We decided to stay put rather than move again. The next morning, after taking a shower, we discovered small black worms in the bathroom. That was the final straw—we immediately contacted the front desk to cancel the remainder of our stay. The hotel manager was understanding and assured us we’d be refunded for the canceled night, which we appreciated. While the staff was very kind and accommodating, and we did enjoy the bidet and heated toilet seat, those positives didn’t outweigh the overall discomfort of our stay. This location may work for others, but we won’t be returning.

I thought it was a nice place to stay until I woke up in the morning covered with bed bug bites!!! Do not stay here.

The when we go to the hotel we were offered an $80 fee to check in 1 hour earlier than the normal check in time. When we got to our room; the AC didn’t work, the floors were sticky and there was a smell to the room. The front desk clerk was accommodating and placed us in another available room. That room was larger the AC worked however, the black on the door was broken and taped on with scotch tape and the showerhead was moldy and some of the electrical outlets did not work. It took a day and a half before the maintenance were able to take care of our broken lock. Once it was fixed. We felt more safe unfortunately we were only there for three days. We were then told by the beach staff that they no longer accommodate that hotel, and we would have to pay for our beach chairs. This was not informed to us by the hotel staff. The room is spacious, however needs lots of upkeep

Staff was amazing and very accommodating, was in the perfect location. Hotel was in walking distance of the beach and local restaurants and shopping centers. Rooms did feel a bit humid inside which resulted in a mold smell. Other than that room service was great! We requested a new room because our first had a strong mold smell with no ventilation from outside and we were moved shortly after to a nicer sweet.

I spent 12 days at this property, and while the images do not accurately represent the reality, my stay was not entirely unpleasant. I appreciated the hotel’s charming layout, which, though small, was quite appealing. However, I have several concerns regarding the condition of my room. The walls were marked, the ceilings were stained, and a fresh coat of paint was clearly needed. Upon my arrival, I was informed that the ice machine was out of order, requiring me to use the one at the sister property across the street. Initially, this was not an issue, but after a few days, that machine also malfunctioned, leaving me to purchase ice from CVS for cold beverages. Additionally, the lamp in my room was nonfunctional, though I managed with the bedside lamps. The carpet was unclean, and the floors could have benefited from a thorough mopping. The television remote was unreliable, and the pool and jacuzzi were often dirty, with tiles around the pool in disrepair. Furthermore, the trash was not collected for several days. I was also perplexed by the staff\'s attempts to enter my room despite the "Do Not Disturb" sign being displayed. The primary advantage of this hotel is its central location, providing easy access to restaurants, shops, and stores. This property is in dire need of significant renovations. Overall, I would rate my experience as 5 out of 10. Would I consider staying here again? I must firmly say no.

First the shower clogs then the AC wont start in thr middme of thr night!

A lovely, quiet boutique hotel. The room was just as pictured with comfortable beds and nice amenities. We loved having coffee on our balcony in the morning and relaxing in the evening. The staff were friendly and helpful and check in was easy. Easy walk to the beach, shopping and dining. Would definitely stay again.

I stayed at this property for a few days and ran into a couple of issues! Ants in the bed, tv and microwave were not functioning properly and our AC unit wouldn’t get cold. We were switched to 3 different rooms during our trip.

Room at 85 when I got there 6 hrs later only reach 78 degrees smelled like mold coming from all vents

Loved the modern rooms with great technology in the bathrooms

Thermostat never cycled on,off,on. It just cycled one time so I had to get up 4 times during the night to re-activate the AC when it got uncomfortably warm. TV did not work. it showed the welcome screen but was unable to change channel. I tried and work AV for a living so something is wong with TV. Door lock needs to be tighter. door opens about a half inch when locked.

Great little hotel in a super central area. Rooms are huge for Miami Beach and really great place .

The room was fantastic, comfortable, spacious, clean, modern, obviously well cared for. The bathroom had a lot of Japanese inspired touches with a toilet that would be at home in high end Tokyo hotel and a tub/shower room that brought me back to my time in Kyoto. The only issues were that the hotel seems not to have any actual amenities of their own. They have a “sister” hotel across the street that they tell you that you have access to. We were even told to go across the street to the other hotel when we asked for ice for the ice bucket.

The location is great. I love the shower. My TV was broken on one side and the wall panel for the air conditioner was cracked, so I think this property needs a little TLC.

They didn't have their own swimming pool like they say they were partners with the next door Hotel in the bathroom was clear everybody can see you while you're in the shower we had to put a curtain other than that was great

Super friendly and helpful staff. Really enjoyed our 3 nights there. We had a problem in the room where a few of the floorboards were raised a little causing you to be very careful not to stub or scratch a foot coming and going to the bathroom. While they couldn’t move us to a new room they without delay actually while we were still there offered a discount for the inconvenience which I am very grateful for. They’ve earned our business again when we return. Thank you guys.

Signage is very poor for Hotel. No signage showing where to enter building. They should have something on the sidewalk at least. Front desk was always super nice. Checked into my first room and it smelled very wet/mildew like. I figured ok we are near the beach, I guess I could deal with it. As I went to the room phone to call front desk to ask for an air freshener or something I looked up and saw a big mold stain. So that’s where the smell is coming from. I called front desk and asked for a new room, I was told there weren’t any more rooms available. I expressed my concern and questioned how could they rent this room out knowing the mold growing on the ceiling being especially a health hazard and I would take photos/videos of it. I seriously started looking up other hotels in the area then I got a call back from front desk stating someone just canceled their stay and they have a different room for me. I moved rooms and it did not smell at all. My friend later that night checked in for his room and they tried to give him the room with the mold. That is seriously horrible they continue to try to give that room to guests, we told them no he needs a different room. They found him another room. I feel sorry for whomever they get to stay in there without fixing it first. There are no amenities on the property, everything is across the street at their sister property the Gale. Valet was nice but horrible with timing. It literally takes up to 30minutes to get your vehicle.

Front desk is no help. Only provides 1 key for a room with 2 queen beds. They have not considered the possibility that you may need more than 1 key. Most important, the key is a standard cut house key that you can get made at hardware store. But don’t worry, there is also a chain lock on door, but the chain is broken. They take no responsibility for their actions, no food options at all. They refer you to a hotel across the street for everything including the ice machine. They provide nothing.

Great location. The hotel was clean, quiet and smelled so good. I hope I have his name correct, Dustin was awesome. He was very nice and helpful. My husband and I talked to him so much, we probably got on his nerves...lol. He was cool and very polite. We definitely will stay there again when we go back to South Beach.

Staff was extremely friendly and helpful. Check-in was quick and easy. Valet service was excellent. The room was clean, quiet and felt safe. Nice balcony as well. Bathroom was clean and the shower was nice.

I love the location, but the construction in the area was really loud, especially in the morning! The staff is amazing! Shout out to Ashley, Jarno and Johnathon!!! Great location to the beach and Lincoln Road, Colllins Ave, and Washinton. Rooms are great, housekeeping staff is amazing. I always stay at this hotel when I travel to Miami Beach. I would recommend this property if you are visiting the area. Thanks for your hospitality.

Good service amazing location,very clean room .

Rude front desk womens staffs

It was my second time staying at this hotel. First time was last year. It’s a nice property with balconies, big bathtub and a bathroom can turn into a steam room. Large rooms. But this time their housekeeping service was terrible! They don’t refill amenities like lotions, shampoos, coffee pods etc. Forget to take out garbage. Even forget to leave clean towels when making the room. I don’t know how this is possible! Overall I would probably stay there again because of the spacious rooms and nice bathrooms. But they really have to work on their services especially considering the price of the hotel room per night.

I'd love to give this hotel a review, but unfortunately when we arrived for our stay, they informed us they did not have a room available even though we had a reservation that we booked through Expedia.com. We had a King Luxury w/balcony booked with them. They then moved us across the street to a Hilton Curio Collection (Gale) where they put us in what I could only call a "closet". Obviously I'll review that hotel separately. We were very disappointed that this hotel overbooked and couldn't provide us a room. We were there for a wedding that same day and just made it just in time after all of the confusion.

Property was close to most places and very nice.

this property had a steam shower and i took the best showers of my life. it was walkable and comfortable. not sketchy but still wouldn’t recommend at night if you’re alone. the staff was nice but we didn’t really talk other than checking in. the location couldn’t be better, there was food, and bars and all kinds of places just a block up the street.

People were great throughout my stay. The only thing was the hotel door or address was not visible so it was a bit to drive around to see where to go. Outaide of that. My stay and the hotel room was good.

Love the location, room size and comfort. Close to restaurants and shops where you can walk. Tranquility. Second time staying there and will keep coming. 💯 % recommended!

I love the location, but the construction in the area was really loud, especially in the morning! The staff is amazing! Shout out to Ashley, Jarno and Johnathon!!! Great location to the beach and Lincoln Road, Colllins Ave, and Washinton. Rooms are great, housekeeping staff is amazing. I always stay at this hotel when I travel to Miami Beach. I would recommend this property if you are visiting the area. Thanks for your hospitality.

Here for the weekend to celebrate a friend's birthday. I wanted to be a central safe location. This offered all of that. I was able to safely have my car parked through valet. The staff were responsive and helpful as I arrived very late.

Overall hotel is ok, however very difficult to find lobby as there is no signage. The downside was issues we encountered. The room provided was next to reception which was noisy throughout night. Asked to move but front desk could not provide another room. Pool was closed for maintenance, refrigerator was broken as well some outlets were not working in our room. No breakfast available. Parking available was only valet at $40 per night. Location is good but I would choose another hotel.

Great little hotel in a super central area. Rooms are huge for Miami Beach and really great place .

The location and layout are great restaurants and the convention center. The pool and sundeck are nice(they’re across the street at the sister hotel. The rooms have a nice kitchenette area with fridge micro, sink and coffee. The shower and toilet are high tech. The locks are strange and some things need repair, but the helpfulness of staff makes up for shortcomings.

Location of the property.

Had a great stay here. The location was great and staff were very nice. However, I do want to point out that the pictures fooled me a little bit. The rooms were nice, but the hotel is set up kind of like a motel style, not a high rise. The lobby is very small and there is no coffee/restaurant in the hotel or anything. The amenities like the pool and stuff is across the street at their sister hotel. We ended up not even going there, but just wanted to point that out.

Front desk is no help. Only provides 1 key for a room with 2 queen beds. They have not considered the possibility that you may need more than 1 key. Most important, the key is a standard cut house key that you can get made at hardware store. But don’t worry, there is also a chain lock on door, but the chain is broken. They take no responsibility for their actions, no food options at all. They refer you to a hotel across the street for everything including the ice machine. They provide nothing.

To start, the elevator wasnt working. Our room had very poor lighting and the shower tub area wasn't private at all. You could see in there from the beds. I will say that the beds were comfortable. We were under the impression that there was a restaurant on premise, but it was at their sister hotel across the street which we were told that we could go there for dinner. We walked over and it was closed and only open for breakfast. It just wasn't a very good experience and I will never stay here again.

Overall hotel is ok, however very difficult to find lobby as there is no signage. The downside was issues we encountered. The room provided was next to reception which was noisy throughout night. Asked to move but front desk could not provide another room. Pool was closed for maintenance, refrigerator was broken as well some outlets were not working in our room. No breakfast available. Parking available was only valet at $40 per night. Location is good but I would choose another hotel.

Only thing I liked was the room which was very nice nice and big and the bathrooms was nice as well but there nothing to do the pool is very small which is really a jacuzzi the ice area was surrounded by rust and near a storage area they use to keep unused equipment,bar closed,the overall roof needs to be done over

The hotel is located at a good central location with a short walking distance to the beach, other shopping areas and restaurants. This was the only advantage. I feel the hotel was overpriced for what it offered. Besides the bidet, I don’t think it offered much. A couple of cons. I arrived late after midnight at hotel. There was minimal lighting at the entrance, couldn’t tell where the hotel entrance was and had to call to ask. The lobby was dark, entrance is hidden. The hotel sign was also hidden. The room signs are not as visible. You may have to make a few turns before you get to your room. There were black particles on my bed when I checked in. The AC vent was above the bed and kept blowing these particles. Housekeeping staff need to be more vigilant with the “do not disturb” door signs. I placed the sign on my door one day and when i returned they had cleaned the room. I notified the front desk staff and he apologized and reassured me he will discuss it with them. Again the next day I placed the sign on my door and when i returned they had again accessed my room. While I appreciate the hospitality gesture, this was an invasion of privacy. I again notified the front desk staff but this time I felt like my complaint was minimized. This should not be happening at all. The mini pool was not working. For the price that I paid, some complimentary coffee in the lobby would be great at minimum.