What type of breakfast is offered and what are the serving hours?

Full breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee of approximately GBP 25 per person.

Are pets allowed at the hotel?

Pets are allowed at the hotel with a fee of GBP 25 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.

Where is the hotel located in relation to key landmarks?

The hotel is located in Canary Wharf, just a 1-minute drive from the Thames River and 8 minutes from the ExCeL Exhibition Centre. It is approximately 2.9 miles from both the Tower of London and Tower Bridge.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours are not specified in the provided information.

What are the policies for children staying at the hotel?

Children 12 years old or younger can stay free when occupying the parent or guardian's room, using existing bedding. Children under 18 years must be accompanied by a parent or legal guardian.

Novotel London Canary Wharf

Average nightly price at Novotel London Canary Wharf by month, last 12 months (USD)
Month	Average price
January	US$167
February	US$169
March	US$211
April	US$206
May	US$209
June	US$273
July	US$252
August	US$172
September	US$274
October	US$222
November	US$237
December	US$234

What guests think

At Novotel London Canary Wharf, travellers praise striking skyline views and convenient access to the O2 and Canary Wharf transport, alongside generally friendly staff, comfortable modern rooms, and on‑site facilities that include a pool, sauna and a rooftop bar.

Common downsides include inconsistent housekeeping, rooms that run warm with fussy air-conditioning, limited or unreliable in-room streaming or TV, occasional hot-water or water-pressure issues, slow lifts, and spa areas or pools that can feel cold or less well maintained. On-site dining draws strong feedback: breakfast is frequently enjoyed, while some guests find prices high and service or opening times uneven in the top-floor venues. It suits travellers who prioritise contemporary style and convenience over absolute consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop venues, pool and sauna are popular, and the gym is small but usable. Issues noted include occasional closures, cool pool temperatures, slow lifts, and inconsistent pool or changing-area upkeep.

Related guest reviews

8

Kyra

19 Oct 2025

·

Stayed 2 nights

Pool and spa area made the stay special. Reception staff appeared 'aloof' and 'pompous'.

8

Matthew

15 Aug 2025

·

Stayed 2 nights

Really great views from those rooms on high floors, we were on floor 30 and it was great. Cleanliness especially in the swimming pool sauna area was poor and we did report it to guest services as dirty underwear was left strewn across changing facilities, there were no towels and the hairdryer wasn’t working for example. Breakfast and particular was great and a tip is to try and get there early to get a window seat.

10

Brittney N

15 Aug 2025

·

Stayed 6 nights

Great location! Lots of restaurants, shopping and easy access to the tube. The rooftop bar is beautiful.

8

Damien

24 Nov 2025

·

Stayed 2 nights

Gym was tiny but usable. Could have put decent coffee in room. Horrible nescafe sachets and just two cans fo water.

6

NAZHDAT

25 Aug 2024

·

Stayed 1 night

Staff seemed slow and highly strung. Never enough people on checkin/check out. Roof top bar closed. Bokan restaurant had a strange fish smell. Sauna was out of order. Door in bedroom badly designed. Made a loud noise every time trying to close it.

10

Anna

27 Jun 2025

·

Stayed 1 night

Great hotel with a pool and a sauna! Beautiful rooms with a nice view on the Canary Wharf. We liked how clean and tidy it was. I recommend this hotel to someone who would like a getaway from the daily routine with addition of amazing pool and gym.

10

Natalie

2 Dec 2024

·

Stayed 1 night

Amazing hotel for a short break- fantastic rooms and views! The food, bar and staff were fantastic. The pool was a little cold and the queues for the lifts were only slight negatives.

8

Jonathan

20 Oct 2025

·

Stayed 1 night

Bar was very disappointing. A lovely view but the staff were unattentive and issued last ordered at 9.45 when the bar didn’t sit until 11 All other staff were amazing. Helpful and frienfly

8

Elizabeth

2 Apr 2025

·

Stayed 1 night

Nice hotel and location was perfect for what I needed...was walking distance to where I was coming from and where I needed to be. The room was nice and clean and had excellent views to south of the river. The restaurant had an even better view. I was disappointed with the leisure facilities, in particular the size of the pool...it only took a couple of strokes to get from the top to the bottom. Another downer was the changing facilities...in the ladies changing room there was only a single shower and that was located in the disabled toilet. Obviously, priority is given to disabled people to use the area, but those who are not don't have an alternative (stripping off to shower at poolside isn't really an option 😱). If you are paying them for breakfast, and you want a continental or pancakes, tell them before they swipe your card as they will automatically charge for the full English (which is the most expensive option). Would I stay there again... absolutely - the pluses outweigh the minuses.

8

Greg

18 Feb 2024

·

Stayed 4 nights

Will stay again. Great location in the heart of Canary Wharf. Modern hotel, comfy rooms and great sky bar / restaurant with fantastic breakfast. Only complaint is the slow lifts, often just taking guests too/from sky bar and neglecting hotel guests

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Cleanliness

Many guests find rooms clean, but reports of dusty fittings, stained carpets or linens, and missed housekeeping occur. Pool and changing areas are sometimes described as dirty.

Related guest reviews

10

George

28 Oct 2025

·

Stayed 3 nights

The room was clean and everything worked.

8

Scott

13 Nov 2024

·

Stayed 12 nights

this was our second tie past two years.me staying here in the past two years. the staff are exceptional. One stand out was Antonella, one of the breakfast hostess/supervisor. She was observant, efficient and most of all very friendly and welcoming. The front desk staff are terrific. The all you can eat full English breakfast is enough to make you want to stay here. the views are amazing from the top floor bar and restaurant. We had a couple of minor glitches which were taken care of with a phone call to the front desk Our only real complaint was, it seemed almost every day the housekeeping staff missed something, no towels one day no milk and coffee the next, etc. rather than complaining it was simpler to just make a phone call to the front desk, we would have whatever we needed within minutes We stayed in one of the Executive suites which was nicely furnished and comfortable. Room service was prompt Overall the terrific staff made up for the occasional shortcoming.

4

Lauren

17 Nov 2025

·

Stayed 1 night

Room was neglected, tiles coming off the walls, stains on floors, hadn’t been cleaned properly. Lovely bar at the top but definitely not worth the price.

10

Robert

1 Nov 2025

·

Stayed 1 night

Room spotless, bed comfy and lovely breakfast

6

Christopher

16 Jun 2025

·

Stayed 1 night

Hotel is much older than the pictures make you think. Room was not really clean (hair on the floor)

4

Marie

8 May 2023

·

Stayed 2 nights

Not that easy to find. Only one English Breakfast tea bag in room on arrival Room not cleaned even though ‘clean room’ sign left out which meant no teabags or coffee available again when got back to room. Called down to reception but no answer so had to go to reception myself only to be given two teabags. Asked for more & was given four Sink didn’t empty properly and therefore disgusting when brushing teeth. Overflow disgusting

10

Amy

1 Nov 2025

·

Stayed 1 night

Check in was quick and easy. Lift to our floor was quick. Room was much more than expected. We booked a double but added a request if a double was available, it would be preferred and our request was completed so we found ourselves in our preferred room type with an amazing view of the London sky line too! The bathroom was clean, room was comfy and clean. Can’t fault our stay here, would go back again

4

Tolulope

6 Aug 2025

·

Stayed 1 night

For a hotel that’s meant to be high star there was no toothpaste or any body cream, the shower head was dirty with limescale, the vent in the bathroom is dusty. The surface of the table by the tv was dusty. We were only given one towel. This has to be one of the worse hotels I’ve ever stayed at

10

Clare

5 Oct 2024

·

Stayed 1 night

The lady on reception was especially friendly and helpful (I think she was from Italy) she was a credit to the hotel! The room was clean and spacious. The only negative was that the pool water was dirty as there was lots of tissue/paper in the pool. I was unsure if the filter was not working properly? Other than that minor issue, I would highly recommend the hotel and surrounding area 🙂

8

CATIA

31 Jul 2025

·

Stayed 3 nights

Overall a good hotel in a convenient location for public transport. We arrived during an immigration protest- it was peaceful but worth noting the hotel across the road is being used to accommodate immigrants. The bed was comfortable although the carpets were dirty and the pool didn't appear to be well maintained with quite a lot of hair present. The sauna was great and the bar food was decent, though the main restaurant was closed when we arrived on a Sunday.

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Rooms

Modern rooms with impressive views and generally comfortable beds, though sizes vary. Recurring complaints include warm temperatures or AC limits, limited streaming or TV faults, occasional plumbing or water‑pressure issues, and some hard or uncomfortable mattresses.

Related guest reviews

8

M

15 Nov 2024

·

Stayed 2 nights

Overall great, spacious, comfortable! Only downsides no Smart TV, and our room did not have a coffee machine.

8

Joycelyn

2 Sept 2025

·

Stayed 3 nights

Novotel was a great property. It was near a supermarket and several dining options. The only thing during the nights the room did not stay cool. Also, AC went out one of the nights, but other than that it was a great place. In Jesus Christ Name, Joy-Jeremiah 29.11

10

Greg

20 Jul 2024

·

Stayed 1 night

Greta hotel for Docklands/ Canary Wharf. Fantastic breakfast! Only gripe is AC. Hot day in London but room wouldn’t go below 24c.

10

Tracey

13 Oct 2025

·

Stayed 1 night

Lovely large clean room with a really comfortable bed. Great location for visiting the O2, only one tube stop away. Lovely staff and great choice at breakfast with a view over the city.

6

Rajat

27 Jul 2025

·

Stayed 1 night

Overall the hotel is very nice but rooms are not spacious

8

Sharlene

27 Oct 2024

·

Stayed 1 night

Room was ok, expected it to be a bit larger considering I upgraded, but for me personally what the biggest let down was the TV did not have any streaming apps not even Netflix which was very disappointing as the TV itself was large and a good brand but wasted as I had to watch standard channels. Staff were exceptional very friendly and approachable.

6

Ian

28 May 2025

·

Stayed 1 night

Handy location and pleasant, efficient staff. The room was adequate but needs more attention to detail for the price point. Bed and bedding are thin, tired and more of a Travelodge standard, curtains don't close sufficiently to block out light, shower extremely low pressure, shower gel and other toiletries were not adequately stocked.

6

Hilary

20 Apr 2025

·

Stayed 1 night

Room was clean and good facilities but no hot water so could not have a shower after attending a concert or in the morning only a luke warm wash. Our room was on 21st floor although that shouldnt make a difference.

6

Rezaul

29 Jul 2025

·

Stayed 1 night

Very bad mattress

8

Oliver

21 Aug 2025

·

Stayed 2 nights

Lovely hotel, modern decor throughout and well kept. Fantastic views of the city and well located near to Canary Wharf. The only downside was that the room was so hot, our first room we couldn't get the inside temperature down from 27c which lead to a very uncomfortable nights sleep due to a faulty air con. The hotel did provide us a fan which helped a little. For the second night they moved us into another room which we appreciated but unfortunately it was a similar story though this room was slightly cooler at around 25c. Again the fan was helpful. I would stay here again but they need to do something about the temperature of the rooms.

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Service

Staff are often friendly, welcoming and helpful, with smooth check-ins. However, several reviews cite rudeness, slow or chaotic check-in, poor follow-up, or intrusive staff entry.

Related guest reviews

2

Charlie

22 Sept 2025

·

Stayed 1 night

Was an awful stay, rude staff, pool area and changing rooms were dirty, constant noise coming from the air vent and window of the room, also was not told of the protest that was going on outside on one of the days, police officers were in and out of the hotel, barricades were put up around the hotel. It was the worst weekend away I have ever had.

2

Lito

2 Mar 2024

·

Stayed 1 night

Rude receptionist!

10

Marvelou

3 Nov 2025

·

Stayed 1 night

Wonderful hospitality from reservation booking request , start to finish. Check-in was smooth, the staff were professional and welcoming, and the room exceeded expectations in cleanliness and comfort. The swimming pool was beautifully maintained and provided a relaxing atmosphere. A great experience overall!

6

William

14 Jan 2025

·

Stayed 1 night

Second time staying here. The room was lovely. A few small issues that affected the scoring. First of all, the tv mirroring does not work, had issues connecting a fire stick to the WiFi as well. The in room tv lost signal as well Did not matter as was only staying the one night but was disappointing for such a nice hotel. Main issue was the random staff member coming into our room 10 minutes after checking in and asking if the room needed cleaning. Did not seem like they wanted to leave the room at all. Finally left after 3-4 minutes. Seriously unprofessional. Such a shame as most of the staff were lovely and the hotel itself is stunning. Will think twice about staying here again in the future.

2

Dawn

29 Mar 2025

·

Stayed 1 night

We had 10 rooms booked and it took the member of staff 55 minutes to check us in. Also she was very rude and unhelpful. I think a customer service course would be good.

10

Cameron

27 Aug 2025

·

Stayed 4 nights

Excellent stay! The staff was very friendly and accomodating, especially Neli! Also in a great location with quick access to restaurants and other amentities.

10

Pembe

16 Jun 2025

·

Stayed 2 nights

We were welcomed by all the staff who saw us which was lovely. We were given information and tips on where to eat and drink as well as clear instructions on room services. All the staff we bumped into from managers to cleaning crew were professional and very polite. We will definitely stay and recommend Thank you

10

Amy

1 Nov 2025

·

Stayed 1 night

Check in was quick and easy. Lift to our floor was quick. Room was much more than expected. We booked a double but added a request if a double was available, it would be preferred and our request was completed so we found ourselves in our preferred room type with an amazing view of the London sky line too! The bathroom was clean, room was comfy and clean. Can’t fault our stay here, would go back again

10

Yasmin

14 Aug 2025

·

Stayed 4 nights

This was my fourth visit to Novotel Canary Wharf, and once again, it exceeded every expectation. My only regret was not staying longer. From the moment I arrived, the staff made me feel truly valued. TJ at reception greeted me warmly and answered every question with ease, while Kevin came to my rescue when I dropped my ring in the sink- his kindness and patience were greatly appreciated. Breakfast was a daily highlight- not only for the breathtaking panoramic views, but also for Barbara’s attentive and friendly service. The facilities are excellent. I made full use of the gym each day, returning to a spotless room with fresh towels, a neatly made bed, and a fridge stocked with water. My last evening was unforgettable at Bōkan, thanks to Lee, and Alex C., who crafted exceptional cocktails as the sun set over the city. The rooftop terrace is an absolute must for drinks and a view, while also offering a welcoming and comfortable space for those dining alone. Novotel Canary Wharf continues to deliver comfort, style, and genuine hospitality. I look forward to returning- next time for longer.

4

Daniel

29 Jan 2025

·

Stayed 1 night

Disappointing Stay at NovoHotel Canary Wharf Our experience at NovoHotel Canary Wharf was deeply unsatisfactory. We faced significant issues during our pre-show dinner and upon our return. Restaurant Service Failures: • Extremely slow service despite communicating our time constraints • 20-minute delay in one meal’s delivery • Inability to pay due to absent wait staff • Forced to leave without settling bill to attend our show Unacceptable Night Return: • Locked out of our room upon late-night return • Publicly accused of not paying our bill by reception staff • Staff attempted to justify their actions instead of apologizing The hotel’s failure to provide timely service, communicate effectively between departments, and handle the situation professionally is unacceptable. They could have left a VM or Note instead!

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Location

Convenient for Canary Wharf, shops and multiple Tube, DLR and Elizabeth Line links, and handy for the O2. Some note it feels a bit far from central sights, and access was occasionally affected by nearby protests or construction.

Related guest reviews

10

Yvonne

31 Aug 2024

·

Stayed 1 night

Staff were courteous and helpful. We had spectacular views of London and enjoyed the views from the bar and during breakfast. A short walk from the shops and restaurants at Canary Wharf so an ideal location.

10

Evan

24 Apr 2025

·

Stayed 4 nights

Really enjoyed the stay. Hotel is 10/10 with incredible views of London. There’s not a lot of late night options around but there’s a handful of great restaurants for dinner options. Great stay for O2 arena events.

10

Brittney N

15 Aug 2025

·

Stayed 6 nights

Great location! Lots of restaurants, shopping and easy access to the tube. The rooftop bar is beautiful.

10

Kimberly

20 Aug 2024

·

Stayed 7 nights

Loved the hotel!! Area was a bit too remote, and too much construction made accessing the hotel difficult.

6

Joshua

18 Sept 2025

·

Stayed 1 night

Nice modern hotel , our view out towards Central London was pretty impressive. Be aware the hotel does have a fence round the outside due to the ongoing protests at the hotel opposite but this no fault of the hotel. Staff friendly enough but not particularly engaging. No asking the purpose of our trip or any upsell attempts on check in for dinner or breakfast. Didn’t sleep very well with water heard running through a pipe multiple times in the night. Went to make tea in the morning, to discover the milk left in the tea tray had best before dates of May 25 and August 25 , called down, no apology but assured more would be sent up. 20 minutes later we were delivered more but again it still had the same dates on ! Called down again , apology this time and was promised more would be sent again but no luck after 20 minutes. I had to go down myself to chase up and fresh milk was eventually delivered. Not the best start to the morning and not a good lasting impression ! Again no feedback sought on check out , just took the keys off of us. Also came back for a drink before we departed , disappointing to hear who we assume the head bartender say to the other ‘don’t make me angry again’. Unsure why the comment was made but I wouldn’t expect any staff member to be spoken to like that. In summary an ok stay but needs to be better when the price tag is £200+ per night.

10

Matthew

11 Mar 2025

·

Stayed 3 nights

Nice place very good only a 10m walk to tube station

10

Tracey

13 Oct 2025

·

Stayed 1 night

Lovely large clean room with a really comfortable bed. Great location for visiting the O2, only one tube stop away. Lovely staff and great choice at breakfast with a view over the city.

10

Georgia

9 Aug 2025

·

Stayed 2 nights

I had a lovely stay here. I would definitely book again the next time i go to london. Great location. Room was very clean and had a lovely view of london. Bed was comfortable as well. Room was very spacious too which was nice.

6

Melvin

2 Jun 2025

·

Stayed 3 nights

I’ve been going for 2 years and the hotel and staff are brilliant it’s also a nice walk to the tube.

8

Thomas

21 May 2025

·

Stayed 6 nights

The location was quiet and their was shopping not far. However it was far from downtown.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely enjoyed and many appreciate the top-floor settings and cocktails. Downsides include high prices, occasional closures or early last orders, and patchy service or breakfast crowding.

Related guest reviews

10

Christopher

17 Sept 2023

·

Stayed 1 night

I stayed here to go to the O2 so it is very convenient to get there on the underground. Nice hotel with a great view out across London and rooftop bar. Nice breakfast in the panoramic restaurant. Very comfy bed with nice pillows!!

8

Louanna

23 Aug 2025

·

Stayed 1 night

Decent hotel. The service at the rooftop bar was far below the standard I would expect from any hotel

8

Christine

26 Dec 2023

·

Stayed 3 nights

Good standard. Breakfast is too expensive as there is a service charge even though it is a buffet

8

Jonathan

9 Jul 2023

·

Stayed 1 night

Clean room but weak shower. Good breakfast but chaotic service with and nobody to seat you, no glasses or plates available until I asked .

10

Tracey

13 Oct 2025

·

Stayed 1 night

Lovely large clean room with a really comfortable bed. Great location for visiting the O2, only one tube stop away. Lovely staff and great choice at breakfast with a view over the city.

10

Yasmin

14 Aug 2025

·

Stayed 4 nights

This was my fourth visit to Novotel Canary Wharf, and once again, it exceeded every expectation. My only regret was not staying longer. From the moment I arrived, the staff made me feel truly valued. TJ at reception greeted me warmly and answered every question with ease, while Kevin came to my rescue when I dropped my ring in the sink- his kindness and patience were greatly appreciated. Breakfast was a daily highlight- not only for the breathtaking panoramic views, but also for Barbara’s attentive and friendly service. The facilities are excellent. I made full use of the gym each day, returning to a spotless room with fresh towels, a neatly made bed, and a fridge stocked with water. My last evening was unforgettable at Bōkan, thanks to Lee, and Alex C., who crafted exceptional cocktails as the sun set over the city. The rooftop terrace is an absolute must for drinks and a view, while also offering a welcoming and comfortable space for those dining alone. Novotel Canary Wharf continues to deliver comfort, style, and genuine hospitality. I look forward to returning- next time for longer.

10

Sylvester

16 Nov 2025

·

Stayed 1 night

The breakfast and staff are brilliant

8

Jonathan

20 Oct 2025

·

Stayed 1 night

Bar was very disappointing. A lovely view but the staff were unattentive and issued last ordered at 9.45 when the bar didn’t sit until 11 All other staff were amazing. Helpful and frienfly

10

William

26 May 2025

·

Stayed 4 nights

Brilliant staff and the best views for breakfast. Highly recommend if you like a swim and a 24 hour gym facilities

8

CATIA

31 Jul 2025

·

Stayed 3 nights

Overall a good hotel in a convenient location for public transport. We arrived during an immigration protest- it was peaceful but worth noting the hotel across the road is being used to accommodate immigrants. The bed was comfortable although the carpets were dirty and the pool didn't appear to be well maintained with quite a lot of hair present. The sauna was great and the bar food was decent, though the main restaurant was closed when we arrived on a Sunday.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $131	9 $236	10 $301	11 $260	12 $214	13 $176	14 $248
15 $200	16 $274	17 $471	18 $503	19 $282	20 $241	21 $334
22 $306	23 $408	24 $297	25 $262	26 $357	27 $239	28 $274
29 $251	30 $218

Su	Mo	Tu	We	Th	Fr	Sa
		1 $346	2 $405	3 $361	4 $239	5 $414
6 $166	7 $218	8 $298	9 $386	10 $203	11 $269	12 $333
13 $147	14 $206	15 $223	16 $223	17 $183	18 $166	19 $249
20 $146	21 $170	22 $179	23 $180	24 $160	25 $160	26 $281
27 $213	28 $220	29 $266	30 $239	31 $457

Novotel London Canary Wharf

Prices for Novotel London Canary Wharf

Monthly average prices

About this property

Location

Room options

Superior Twin Room, 2 Twin Beds

Studio, 1 King Bed

Executive Suite, 1 King Bed

Executive Room, 1 Double Bed (Premium)

Superior Room, 2 Twin Beds, Accessible

Superior Double Room, 1 Double Bed with Sofa Bed

Superior Double Room, 1 Double Bed

Deluxe Twin Room

Guest reviews of Novotel London Canary Wharf

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel London Canary Wharf

Considering this hotel for your London trip?

Prices for upcoming dates