Name: Park Plaza London Waterloo
Address: 6 Hercules Road, Bishop's, London, England, United Kingdom, London, Greater London, GB
Price range: US$170–US$549 per night
Rating: 8.4

What guests think

Park Plaza London Waterloo is widely appreciated for its handy location and modern feel, with many guests complimenting friendly staff, while feedback also points to some operational hiccups and areas where the experience can be inconsistent.

Rooms are modern and comfortable, but repeated comments mention dim lighting, small layouts for some, inconsistent air conditioning, and bathroom designs with sliding doors that limit privacy; train or road noise affects a minority of rooms. Service is often warm and helpful, though responsiveness varies at times and housekeeping can be inconsistent, with occasional misses on replenishing toiletries or cleaning. Breakfast is popular yet often crowded with queues, and on-site dining quality varies. Overall, expect a modern, well-located base with good amenities and occasional rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, sauna and gym are a draw, but many reviews report cold or murky pool water and that sessions must be pre-booked with limited kids hours. Occasional issues include out-of-service steam/sauna and gym cleanliness; otherwise facilities feel modern.

Related guest reviews

8

Mark

28 Mar 2025

·

Stayed 1 night

Hotel is modern and comfortable. There was a lot of noise from the plumbing during the night though and the gym was dirty with a lot of insects visible.

10

Qasim

6 Jan 2025

·

Stayed 3 nights

We were really impressed with the room - very modern controls, nice bathroom, nice bed. Loved it all except 1. No HDMI access to the TV - had to use Chromecast which isn't as good. 2. Fairly strict 8-8 enforcement of kids..my kids were told to come out of the pool at 8pm so I was in the pool alone until 817 when the next adults came in...if they had let us stay until the next guests came in that would have been better..they did allow us early in the next day. 3. Breakfast was manic but lots of staff and lots of food.

8

Sarah

3 Aug 2025

·

Stayed 3 nights

We enjoyed our stay. Very convenient location with Lambeth North tube station across the street. Good dining options around the area. Room was small but very clean and beds were comfortable. Staff were pleasant. We made use of the pool but did not find the water very clear and there were some obvious repairs needed around the edges.

10

Graham

24 Aug 2025

·

Stayed 1 night

Very good room, very clean and comfortable. Florentine restaurant meal was good but boy did they try and rush you in and out. The hotel app failed to check me in or out, only success was the booking of the pool. Really enjoyed the pool, sauna and steam room.

10

Sarah

16 Nov 2024

·

Stayed 3 nights

Park Plaza Waterloo was a very nice stay. Nice room, friendly staff and good gym. Only downside the pool was freezing. It says on the sign 27 degrees but it was definitely not and a lot of people said the same whilst in there. Apart from this a very pleasant stay and would return for a good spot close to tube in London.

8

Leanne

15 Jul 2024

·

Stayed 2 nights

Lovely hotel, friendly staff and very clean facilities. The only downfall was the pool facilities. The swimming pool was freezing, and both the steam room and sauna weren’t working. So it was a complete waste of time getting changed, only to find everything was a real disappointment.

10

Laura

31 Oct 2025

·

Stayed 1 night

Very good spa facilities, polite friendly staff, great breakfast and views from room

10

andrew

17 Jan 2025

·

Stayed 2 nights

Nice pool and gym

10

Erika

1 Dec 2024

·

We enjoyed our stay at this hotel. We traveled with kids and family. The service was good. One thing to note for families is that the pool is only available with reservation and kids are not allowed before 8am and after 8pm. I get the policy but it limits the possibility of kids getting into the pool. I booked it for this reason and we only got to use it once 😞.

8

Bernice

7 Mar 2025

·

Stayed 1 night

Pool water murky & surrounding/changing room not clean enough

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Cleanliness

Cleanliness is mixed: while many rooms are tidy, repeated reports cite missed housekeeping, empty toiletries, drainage problems, and occasional pests. Some areas show wear such as peeling headboards or tired bathrooms, and pool/gym cleanliness varies.

Related guest reviews

8

Mark

28 Mar 2025

·

Stayed 1 night

Hotel is modern and comfortable. There was a lot of noise from the plumbing during the night though and the gym was dirty with a lot of insects visible.

6

Martin

16 Nov 2025

·

Stayed 1 night

Nice hotel with good gym and spa. Unfortunately my bathroom had insects in it (Silverfish) and the shower head needed some urgent attention. The hotel were very apologetic and are looking into it. Otherwise it’s a lovely hotel.

4

William

4 Jun 2025

·

Stayed 1 night

Room was dirty, furniture damaged, long hair in the shower draped over the shower gel & on the toilet floor

10

Kristian

25 Aug 2025

·

Stayed 3 nights

One of our favourite hotels in London and perfectly located near Waterloo. The review would normally be 5 stars for every option, but this year there were a couple of small issues (may not seem major, but when you're paying for somewhere like the Park Plaza, you expect it). The bathroom this year was in poor condition with the sliding door between shower and toilet extremely hard to move. We did tell reception, sadly no one came to check it out. We were also missing a refresh of coffee, towels and water in the room on our final night. We didn't get back to the hotel until 2am on our last (third) night, so missed spotting these until the morning.

2

Naomi

27 Oct 2024

·

Stayed 1 night

Cleanliness of this hotel was not good, concidering the price. We had ants in our room, inluding in the bed. We got a room switch, however under the bed had used tissues, the bed headboard was all scratched up and the general standard was low for the price paid. Not good at all.

2

ADHAM

29 Aug 2024

·

Stayed 3 nights

Room was dirty have alot of ants all over the room. And the bathroom, complain to reception they replace the room for other room same issue . We inform the manager on duty he was very ignorant and rude , he say this only room available . We have pictures and video for everything

6

Michael

5 Aug 2025

·

Stayed 8 nights

Drainage for the bathtub was terrible. There would be water overflowing onto the bathroom floor. Telephone handset in the room doesn't work, had to use speakerphone at the base to call, lucky to catch someone maybe 1/10 times to reach the front desk.

6

Samantha

27 Aug 2025

·

Stayed 1 night

The room was not ready on arrival as apparently Housekeeping were still working on it. They were going to change rooms however it became available so unsure if this happened. The bed was very comfortable and accessories were lovely, however the room was tatty with scratches on the floor and a chair was all scratched up. Did expect more from the Park Plaza. In the evening, there was not much variety for food, only options available were foods with gluten in, nothing else available. In the morning, I realised that the shower gel was empty so had to use hand soap instead.

6

Genevieve

7 Mar 2025

·

Stayed 1 night

Unfortunately I am a bit disappointed with this stay. We stayed for one night for my birthday. Room: A birthday cake was left on the table which was a nice touch. However, very noticeably, the bed headboard was peeling badly and one big flap was half off. The side tables were so dusty The bathroom door was mouldy/water damaged. The king bed was comfortable. The sofa was laid out into a sofa bed and made up- not what we wanted, but it was a minor inconvenience for one nights stay. The room was right next to the trainline, which again is a minor inconvenience for one nights stay, but you could hear the trains, even when the blackout blinds were down, so not good for light sleepers. I did request to change rooms by phoning down to reception but was informed that I’d have to come downstairs to make that request. As I was short on time, I didn’t bother. Food: We came back to the hotel late (around 11pm) and was a bit hungry, so decided to order from the night menu- however when we scanned the app, the web page was blank, so I rang catering to be told that there is no room service available currently which again was disappointing as was not informed of this at check-in. We ended up ordering food via uber eats. Spa: I was informed at check-in that you can book your swimming slot by scanning a QR code. The silicone at the sides of the swimming pool were peeled off and flapping in the pool. Area around the pool did not look so clean. Wouldn’t stay at this Park Plaza again.

6

Chin Pang

7 Jul 2024

·

Stayed 1 night

The bathroom is unbelievably dirty, two unknown species of insects about one inch long found moving on the bathroom floor. The toilet has a crack feel dangerous sitting on it. The shower head is old.

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Rooms

Rooms are modern and comfortable for many, but several reviews note small layouts, dim lighting and complex controls, plus bathroom designs with sliding doors that reduce privacy or leave floors wet. AC performance and exterior noise vary by room.

Related guest reviews

8

Stephen

8 Jun 2025

·

Stayed 1 night

Sofa bed in room was incredibly uncomfortable, with the spring’s almost poking through.

10

Massimo Di

8 Aug 2025

·

Stayed 6 nights

Great value hotel in downtown London, close to public transportation and just over the Westminster bridge. Breakfast was filling and delicious and staff were polite and professional. Our room was clean but bathroom did not have a main door. There is only a sliding door between the shower and the toilet which obviously affects privacy. Also, if you take a shower past 9am, there will only be cold water so take it earlier or the night before. Regardless of these minor inconveniences, I would still recommend this place.

10

Julie Ann

5 Aug 2025

·

Stayed 8 nights

Comfortable rooms. Very clean. Very close to everything. My only complaint is we were on the side close to the road. Very noisy because of constant emergency vehicles. Especially at night. We had a lovely stay at the hotel. Staff are very friendly.

8

Jeff

29 May 2025

·

Stayed 2 nights

It was a nice room. Too much techno gadgets. Like to have a light switch in bathroom and have separate light controls.

4

David

16 Jul 2025

·

Stayed 1 night

Beware the hot weather. I was given a top floor room in full sun. A mobile air-con unit was in the room, but it was not up to the job. The room was 30C and very hard to sleep in. Luckily, the staff provided a stand alone fan. Also, the lift was broken and no help was offered to carry my 25kg bag up 5 floors.

6

Gloria

26 Apr 2025

·

Stayed 2 nights

Our room was small and had no view. Bathroom was small and when we took a shower, the floors became very wet.

6

Robert

1 Dec 2024

·

Stayed 3 nights

The hotel is quite modern. On the other hand, they may go a bit too far with the energy efficiency. The hallways are very dimly lit as are the bathrooms in the rooms, with very poor lighting. There is very little privacy as there is no door on the bathroom. Just a sliding glass door on the toilet. The glass door slides across to the shower, so y two people can’t use both at the same time.

8

Nadia

5 Feb 2025

·

Stayed 4 nights

Very clean and spacious room, and the overall hotel facilities are quite satisfactory. Well maintained building, very courteous staff. However, the air conditioning had a mind of its own—fluctuating between too warm and too cold with not much control. The bedroom could also use better lighting. Otherwise, the location is excellent—right across from a metro station and just a 15-minute walk to the London Eye, Westminster Bridge, and fine dining.

8

Samantha Ho Chee

24 Jul 2025

·

Stayed 4 nights

Hotel was very good except the following things I didn’t like: 1: the air freshener at lobby was too strong to my liking; 2: I was assigned to a room on 3rd floor that had the window facing to a light well of about 3.5m wide, basically looking into the room on the opposite side. The window sheer was somewhat transparent especially when the indoor lights were on. I had to let the blind out curtain down.

6

Jesse

15 Jul 2025

·

Stayed 1 night

Noise of trains and traffic.

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Service

Staff are widely described as friendly and helpful, with smooth check-in and assistance on requests. However, responsiveness can be uneven (phones unanswered, promised fixes delayed, occasional rudeness or inflexibility).

Related guest reviews

10

Daniel

27 Apr 2025

·

Stayed 11 nights

We had a wonderful stay at Park Plaza Waterloo. The staff was outstanding, and the concierge team—Tony and Michael—were especially amazing: incredibly helpful and full of great information! The front desk staff was equally fantastic. Breakfast was delicious, and the servers were kind and accommodating. One suggestion would be to introduce a little more variety at breakfast, as we stayed for 11 days and the offerings were mostly the same each morning. That said, everything was consistently well-prepared and tasty. The gym facilities were excellent, and we really enjoyed the sauna and pool as well. Park Plaza is also very kid-friendly, with a playroom and a mascot that greets the children each morning—such a thoughtful touch! The hotel is in a great location, about a 10-12 minute walk from the London Eye, with Big Ben and other attractions nearby. We traveled a long way to the UK, and staying at Park Plaza made the journey absolutely worth it. We had a truly wonderful time and were very sad to leave. We will definitely be back!

2

INDRA

7 Aug 2025

·

Stayed 2 nights

I’m deeply disappointed with the management of this hotel. Due to an unexpected whilefire at the airport we were scheduled to fly out of, all flights were grounded. I contacted the hotel immediately to explain the situation — something entirely beyond our control. Despite notifying them before our planned check-in and providing full context, the hotel refused to issue a refund or offer any form of accommodation, stating that the situation was also beyond their control. While I understand that policies are in place, their complete lack of flexibility and compassion in such an extraordinary circumstance is truly disheartening. We never had the opportunity to stay at the property, yet were charged the full amount —. This was a very disappointing experience. A real shame, and a poor reflection on the values of this hotel.

4

Theresa L

23 Jun 2024

·

Stayed 6 nights

Poor customer service.. we paid for early check in and we were refused when we got there had to wait for regular check in… manager was rude about situation.

10

Seema

21 Aug 2025

·

Stayed 1 night

Excellent staff. Nice rooms. Great location

6

Michael

15 Jul 2025

·

Stayed 5 nights

The gym didn’t have AC that worked and it was really hot. The staff kept telling me for days that they would turn the AC on and it would cool down shortly but they were just lying to me. On the 4th day I went to the manager and that’s when they realized it was actually broken and had to order a part. By this time my it was my last day. Just would have preferred if the staff didn’t lie to me day after day.

10

Anne

9 Aug 2025

·

Stayed 2 nights

Staff were absolutely brilliant. They are friendly and helpful. I would definitely recommend this hotel and l am sure l will be back. It was my great grand daughters 9th birthday and all the extra little touches made her first visit to London memorable

4

ALINA

29 Jan 2025

·

Stayed 7 nights

Stay at this hotel at your own risk. The cleaning people do with your property what they want, including throwing your stuff out. And they don't clean. The floor was dusty the whole time. The front desk with its insincere apologies does nothing. No management reached out about the missing items. Management matters and in this hotel it simply doesn't exist.

10

Tanya

17 Aug 2025

·

Stayed 4 nights

Absolutely exceptional service. VERY friendly, professional and efficient staffers! Conveniently located near two tube stations too!

6

Michael

5 Aug 2025

·

Stayed 8 nights

Drainage for the bathtub was terrible. There would be water overflowing onto the bathroom floor. Telephone handset in the room doesn't work, had to use speakerphone at the base to call, lucky to catch someone maybe 1/10 times to reach the front desk.

10

Shane

21 Aug 2025

·

Stayed 2 nights

Fantastic front desk staff who were of enormous assistance during the Air Canada strike.

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Location

Excellent for sightseeing, directly by Lambeth North tube and a short walk to Waterloo, the South Bank, Big Ben and the London Eye. Many guests found transport access easy for buses and trains.

Related guest reviews

10

Edwin

20 Jun 2025

·

Stayed 2 nights

Right across the street from the train station, making the city easy to access. Clean lobby, quiet halls, tasty coffee. Easy check in process and not too far from Big Ben. Coming from America, communication was a breeze. Thoroughly enjoyed our weekend!

10

Rebeca de

28 Oct 2024

·

Stayed 9 nights

Great location, right across the Underground station, walking distance to the Eye and other interesting places; lots of restaurantes.

10

David

23 Aug 2025

·

Stayed 4 nights

Clean, very smart, great service & pool was fun. Walkable with young kids to London eye in 10-15 mins

10

Mr Richard

20 Oct 2025

·

Stayed 3 nights

Good value for London. With easy access to North Lambeth underground. Hotel is modern, well staffed and clean and tidy. Breakfast has a solid choice of menu items that are replenished quickly. Would definitely recommend.

10

Roger

30 Sept 2024

·

Stayed 2 nights

Weekend trip to London. Hotel is a perfect base. Very close to Lambeth North tube so easy access to central London. Locally there is a good pub across the street, close to Old Vic and Imperial War museum. South Bank and Southwark easy walking distance. Have used previously and will likely again.

10

Daniel

26 Aug 2025

·

Stayed 3 nights

The hotel was amazing! Loved the free breakfast and the rooms were great. Staff is excellent, and the location is perfect. Close to metro stations, and walking distance to so many London sites. We hope to visit again.

10

Jay

27 Nov 2024

·

Stayed 3 nights

Clean, well kept property in Waterloo. I would stay here again if I'm in London. Lambeth North tube station close by.

10

Chrystian

6 Jun 2025

·

Stayed 1 night

Great location next to Lambeth North station and major attractions

10

Nicholas

10 Oct 2025

·

Stayed 3 nights

Lovely room, very nice hotel. Very handy for Waterloo and Westminster

10

Tchi

27 Apr 2025

·

Stayed 3 nights

Very comfortable stay in a very convenient location.

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Dining

Breakfast offers a broad selection but is often crowded, with queues and inconsistent hot-food temperature; coffee machine lines are common. On-site dining is convenient yet mixed overall, with limited late-night options and some meals described as overpriced or underwhelming; the café is liked.

Related guest reviews

8

samantha

14 Apr 2025

·

Stayed 2 nights

Great location and a nice hotel. The room was lovely, the reception staff were lovely. Breakfast was a bit manic. The selection of food was great, but very busy and only one coffee machine working, caused big queues for coffee. Had a nice swim on our own in the morning, but the pool could have been a bit warmer and just look a bit tired.

10

mechele

17 Apr 2025

·

Stayed 5 nights

The room was big and very clean. Bed was very comfortable. We were provided with clean towels daily. Room was cleaned upon request. This hotel is easily accessible from train and close to lots of tourist attractions. Didn't care much for restaurant food. Overpriced and underwhelming. Would recommend this hotel to anyone.

10

Mr Richard

20 Oct 2025

·

Stayed 3 nights

Good value for London. With easy access to North Lambeth underground. Hotel is modern, well staffed and clean and tidy. Breakfast has a solid choice of menu items that are replenished quickly. Would definitely recommend.

10

Jo

26 Jul 2025

·

Stayed 1 night

Easy walk from London Waterloo, but also very close to Lembeth walk tube station, lovely entrance way with chilled water. All the staff we encountered were super helpful there was also a good presence of (perhaps management) people ensuring everything was running smoothly. The room was clean with a great air con system to ensure it was never too hot or cold. We used the pool twice and was easy to book it lots of available towels, clean changing rooms, and again a presence of staff ensuring it was clean and floors were mopped and dry. If I was going to be picky the edges of the pool there were seals that were a bit mucky and starting to come off. Probably my only disappointment was breakfast the queue was quite long (9.30 Saturday morning) and then the food was ok, bacon was good. Bread was a bit stale and just felt lacking in some bits. A little slow to refill things especially orange juice and the breakfasts area just felt a bit chaotic and not overly enjoyable. I would definitely stay again but next time maybe go out for breakfast x

8

Jade

2 Sept 2025

·

Stayed 1 night

The pool was the highlight. The rooms were great but the breakfast was a bit caotic felt like we were in peoples way when getting food. Also ordered pizzas for room service which were cold and hard but convenient

6

Maria

28 Oct 2025

·

Stayed 4 nights

The breakfast really needs improvement. Every morning it is a long queue from the restaurant out to the lobby.

8

GARY

2 Nov 2024

·

Stayed 2 nights

Very well located hotel. Service and rooms good, the biggest disappointment was breakfast - chaotic and poor quality cooked food.

8

Mollie

13 Oct 2024

·

Stayed 2 nights

Hotel itself was lovely, great location. Regarding facilities, there is a sign that said the bar is open on Saturdays until 00:00. We returned early from our night to have a drink in the hotel, returned around 22:30 and the bar was closed. We were not given any explanation for why this was the case when we asked and the staff member was quite rude about it. We raised it at reception when checking out the following morning who said they will get in touch with us. I am still waiting for contact but the receptionist was lovely. Overall, I would definitely stay again.

6

Andy

23 Aug 2025

·

Stayed 2 nights

The. Room was comfortable and good value, and the hotel well located for a London city break, or a longer holiday visiting London and south-east England. However, catering let them down: when asked for decaf tea, both for the room refreshments and at breakfast, it took several requests before we were told that it is not available; there were long queues for breakfast, even outside their busy period; and the quality of the hot buffet left a lot to be desired. Overall breakfast at £22 each was diabolical value!

10

Angela

25 Oct 2025

·

Stayed 1 night

Lovely clean room, comfortable beds and modern bathroom. Would have preferred a door that locked but I guess that was sacrificed for style! Breakfast was busy but efficient, a good selection - hot food was a bit tepid rather than hot. Convenient location and friendly attentive staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$185
February	US$194
March	US$205
April	US$239
May	US$261
June	US$311
July	US$308
August	US$228
September	US$288
October	US$297
November	US$271
December	US$293

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $549	16	17 $371	18 $268	19 $457
20 $178	21 $254	22 $450	23 $447	24 $287	25 $248	26 $331
27 $182	28 $331	29 $448	30 $369

Su	Mo	Tu	We	Th	Fr	Sa
				1 $213	2 $233	3 $249
4 $193	5 $241	6 $436	7 $351	8 $319	9 $233	10 $233
11 $170	12 $213	13 $341	14 $324	15 $312	16 $191	17 $267
18 $170	19 $217	20 $312	21 $312	22 $238	23 $170	24 $271
25 $170	26 $284	27 $256	28 $256	29 $170	30 $170	31 $227

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (1 Bedroom)

Executive Room, 1 Double Bed

Studio, 2 Twin Beds

Superior Room, 2 Twin Beds

Superior Room, 1 King Bed

Executive Room, 1 King Bed (Studio)

Superior Room, 1 Double Bed

Executive Room, 2 Twin Beds (Studio)

Studio, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Park Plaza London Waterloo

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