Name: Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf
Address: 2029 Satellite Boulevard, Duluth, Georgia, United States of America, Duluth, Georgia, US
Price range: US$213–US$413 per night
Rating: 9

What guests think

Across recent reviews, Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf earns strong praise for friendly staff, spacious suites, and a popular complimentary breakfast and evening reception, with many guests noting clean, comfortable stays in a convenient, walkable location.

Common positives include easy parking, attractive public spaces, and a lively bar. Recurring drawbacks involve occasional maintenance issues (AC, door locks, room wear), sporadic fire alarms with limited communication, and intermittent pool closures or restaurant policy frustrations. Breakfast can feel crowded at peak times, and service quality varies from warm and attentive to occasionally brusque. Expect modern suite-style comfort in a convenient spot, but check facility status and plan for crowds during peak times.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities such as the bar, evening reception, pool, gym, patio/fire pit, and ample parking are frequently praised. Some stays note operational issues, including temporary pool closures, an inoperative keycard system, and occasional AC outages.

Related guest reviews

4

Sierra

23 Aug 2024

·

Stayed 1 night

The pool wasn’t open. My room had no ac and the maintenance guy spent an hour fixing it. The air in the lobby wasn’t working. Happy hour was a hassle because it was only one bartender taking orders. Probably wouldn’t stay again. No matter how nice it looks. And I love Embassy Hotels. This was the most inconvenient Embassy stay I’ve ever experienced.

10

Margaret

23 May 2023

·

Stayed 3 nights

We had a girls weekend in Duluth and the Hotel was in an excellent location. Two of our girls were attending a concert at the Arena and it was safe and convenient to walk the path directly leading to the concert location. Our suite was comfortable and spacious. Neisha provided great service at check in and Sonia assisted with a personal issue. We enjoyed the bar, appetizers and breakfast. The outdoor fire pit and patio was enjoyable as well!

4

Norma

3 Jan 2025

·

Stayed 4 nights

For the majority of our 4-day stay, the keycard reader for the guest rooms was inactive. Each and every time we wanted to enter our room, we had to have security let us in. I was informed on the 3rd night that the reader was active, and it was not. I understand the holiday on 12/25; however, the reader was still not working on 12/28. There was never any mention of refunding any portion of the stay and we were made to feel as if this was a normal occurrence.

10

Deanna

5 Aug 2024

·

Stayed 2 nights

Excellent facilities. Enjoyed breakfast and the pool and gym.

8

Christina

30 Sept 2025

·

Stayed 2 nights

I booked this property because my husband and I enjoyed staying there before. It was a surprise staycation for my husband’s birthday and all he wanted to do was swim and enjoy his cigar in the nice courtyard and neither were accessible when we arrived so I was very disappointed. Saturday morning when going down for breakfast I checked and the pool was still out of order. Later the front desk clerk asked if we had gone swimming and stated that the pool re-opened that morning. Our plans were definitely altered.

10

Rebecca

10 Oct 2025

·

Stayed 2 nights

Very clean facility and well organized. The rooms were nice, clean and stocked well. We appreciated the little snack bag at check-in after a long drive. Breakfast was delicious and always tasted fresh. Staff did an amazing job keeping the dining area clean. Parking was easy to access and the area felt very safe. Definitely plan to stay here again next time we're in the area. Highly recommend Embassy Suites.

10

Jennifer

15 Apr 2025

·

Stayed 2 nights

Perfection other than no 24hr coffee but I was told this is a thing of the past with most hotels now. Keurigs available in room along with coffee and tea selection but I try to avoid the microplastics.

10

Donna

26 Apr 2024

·

Stayed 2 nights

We enjoyed our stay, the hotel is well kept, We also love that the hotel provided two free complimentary cocktails and hors d'oeuvres at 5:00 P.M on a Saturday. We also had hot fresh breakfast to order, also free along with the booking of their rooms for the weekend. This hotel's suites are very modern, sophisticated and an overall five-star experience!

10

Lizzeth

8 May 2023

·

Stayed 1 night

Complimentary breakfast is extraordinary good Trully clean facilities, well organized and friendly staff. Highly recommend

10

Jack

18 Jul 2025

·

Stayed 4 nights

The hotel is close to highway, and they provide a large area for parking

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Cleanliness

Reviews often highlight very clean rooms and public areas. A minority mention lapses or wear, including pests, musty odors, and bathroom or fixture issues.

Related guest reviews

10

Emily

17 Apr 2025

·

Stayed 1 night

The staff was incredibly friendly, the breakfast was excellent, and the room was one the cleanest I’ve ever been in!

8

Sam

24 Aug 2024

·

Stayed 3 nights

Nice, clean hotel… There a few imperfections in our room. Like the bathtub was chipped and the shampoo dispenser didn’t work. The Keurig needed to be cleaned of scale build-up before it would work. Other than that the hotel staff was great and the dining was better than even some of the better restaurants around.

10

Joseph

7 Jun 2025

·

Stayed 2 nights

Clean rooms good breakfast

10

Wilbert

30 Dec 2023

·

Stayed 3 nights

I was in Room 617. The room was clean, but it needed some pm maintenance done. The shower handle inside was broken off. The wallpaper was peeling in the restroom. The bathroom floor had cracks.

4

Praveen C

11 Apr 2023

·

Stayed 2 nights

We found cockroaches in our room.

10

Rebecca

10 Oct 2025

·

Stayed 2 nights

Very clean facility and well organized. The rooms were nice, clean and stocked well. We appreciated the little snack bag at check-in after a long drive. Breakfast was delicious and always tasted fresh. Staff did an amazing job keeping the dining area clean. Parking was easy to access and the area felt very safe. Definitely plan to stay here again next time we're in the area. Highly recommend Embassy Suites.

4

Ran

28 Mar 2023

·

Stayed 4 nights

The hotel lobby and the bar/breakfast area is nice and pretty, but that’s all this hotel has in my opinion. The first room we got upon checking in smelled like somebody smoked weed in it. The second room seemed clean, but I found a dirty sheet under the cushion of the sofa in the room. During my 3 nights stay, I was never able to get a single housekeeping service. Don’t understand how this hotel has such good reviews. Will not stay here again.

10

Will

23 May 2024

·

Stayed 2 nights

Great hotel. Super clean and friendly staff.

10

RANDI

15 Dec 2024

·

Stayed 1 night

Very clean. Decorated beautifully for the holidays. Staff is very friendly and helpful.

10

Dawn

11 Oct 2025

·

Stayed 1 night

I’ve never been disappointed staying at an Embassy Suites. This one is no exception. From checking in until we left, it was a huge relief to be somewhere so clean and comfortable. We were in the middle of moving and the new home had no gas turned on. A hot shower was our priority along with food. Room service brought us something hot and tasty even though it was their closing time. They really helped us recover so that we could continue setting up our new home.

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Rooms

Suites are spacious and comfortable with modern decor and good beds. Downsides include occasional noisy or malfunctioning AC, some noise from adjacent areas, and isolated door or odor issues.

Related guest reviews

10

Michelle

22 Jun 2025

·

Stayed 2 nights

Was very happy with the room size and the parking.

8

Shannon

15 Dec 2024

·

Stayed 1 night

Nice looking, comfortable and convenient rooms. However, our room had a funky musty smell. Went to a concert up the road and we were able to walk so it was very convenient that way.

4

Luan

18 Aug 2024

·

Stayed 1 night

The AC in the first room we stayed in was broken, so we had to switch rooms at midnight. Although the new room was slightly cooler, the AC still didn't work properly. We're very disappointed with this stay.

10

Benita

7 Jul 2024

·

Stayed 3 nights

The hotel is beautiful and we had a lovely one bedroom king bed suite.

10

SEONGKEUN

6 Apr 2025

·

Stayed 1 night

The check-in process was smooth and easy, and the room was spacious and clean.

8

Michael

22 Jul 2025

·

Stayed 1 night

Nice apartment like rooms very spacious microwave refrigerator and seperate bedroom from living room Bed was extremely comfortable

8

Yu

24 Feb 2025

·

Stayed 3 nights

It’s good overall. Just the air conditioner sound is loud. And there were guests beside my room talking and laughing loudly at 11:30 pm ,can hear too clearly. Also if there’s hand-in shower will be better .

6

Jennifer

16 Jun 2025

·

Stayed 1 night

The hotel is clean, quiet and nice with a waterfall wall fountain. However...room 225 has a doorknob that does not lock leading to the bedroom and the bedroom door leading to the sitting area, does not close. Its also a terrible policy that food is not allowed in the rooms. It's an inconvenience to guests to have to go downstairs to eat breakfast when there are limited seats, you're traveling with children and some guests are trying to limit their walking. Please update this or let guests know before staying.

8

Lorna

18 Feb 2023

·

Stayed 1 night

Room 217 by the elevator had a very loud sound. They upgraded us to another room.

10

LaFiesta

18 Oct 2024

·

Stayed 1 night

This was a last minute hotel choice for me and my partner. Very pleased with my decision, The rooms (suite) were very sexy, clean, spacious and filled with lots of snack options(additional cost of course). The lobby included a bar & food, and a lounging area with great vibes. conveniently located to restaurants, Infinite Arena, a grocery store, gas stations, etc. We will be back again for sure! Diane

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Service

Service is widely described as friendly and helpful, with several standout staff mentions across front desk, bar, and breakfast. However, guests report inconsistency at times, including rude interactions, slow bar service, delayed room readiness, and limited communication during incidents.

Related guest reviews

8

Kimberly

31 Mar 2024

·

Stayed 1 night

The room/suite was nice, beds very comfortable and I have a bad back, the breakfast as my child said was "the bomb". The only thing I did not appreciate was the gentleman that checked us in was rude..not sure uf he was having a bad day or what but everything else was good...

6

SEONGKEUN

26 Nov 2023

·

Stayed 1 night

I booked here two times previously, in December 2022 and November 2023. The room wasn't ready until 5:00 pm on both reservations. Some staff were friendly, and some were not. I won't make a reservation. This hotel again recommends either arriving late or staying away.

2

Jin

15 Jul 2023

·

Stayed 2 nights

Their front desk staff is terrible! We had to call multiple times for the broken toilet and we finally went down. Felt as if we were bothering them. And they moved us 4 times before they got us the right room. I even left a message to their assistant general manager and never got a callback. That's how much they care.

10

Garrett

8 Dec 2022

·

Stayed 19,329 nights

Embassy Suites of Duluth was amazing. The staff was amazing and very patient with my guest. The sales manager Melvin Dunston hands down deserves a high five. The bartender Allison and her assistant were awesome working with my guest.

10

Audrey

29 Jul 2023

·

Stayed 1 night

The hotel was extremely busy this weekend, but the staff was incredible sweet, friendly, and professional. The room was clean and spacious. It was a short stay for us, but I would recommend.

6

Tara

15 Apr 2025

·

Stayed 1 night

Check out attendant rude

8

Amirah

24 Mar 2025

·

Stayed 1 night

Clean room and beautiful lobby. Check in was impersonal reception desk lady was ok she didn’t mention breakfast times, or pool hours, kind of robotic reception. Every else was good.

10

Ronald

16 Jun 2025

·

Stayed 1 night

Really nice. The front desk helped with a huge favor and I really appreciate his efforts! I said thank you when he left for the night, he said, “that’s why I am here”. He didn’t know why we were there and we really needed what he did for us!

10

Helen

5 Jun 2025

·

Stayed 1 night

The property was perfect for the length of my stay which was only one night. But I would definitely book it again for a longer get a way stay. It was clean smelled inviting and the staff was very friendly. Shout out to Ross at the front desk. Acts of kindness!

10

Robin

23 May 2025

·

Stayed 1 night

Sometimes people make your stay better. Ross at front desk was amazing. Made our day.

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Location

Highly convenient for Gas South Arena/Convention Center, dining, shopping, and I‑85, with many calling the area safe and walkable. Parking is straightforward.

Related guest reviews

10

Fahad

4 Jan 2025

·

Stayed 1 night

Amazing and well maintained property! Friendly and helpful staff, super clean and up to date . Will definitely recommend this hotel to others. Close to shopping , dining and other amenities.. will stay again!!

10

Margaret

23 May 2023

·

Stayed 3 nights

We had a girls weekend in Duluth and the Hotel was in an excellent location. Two of our girls were attending a concert at the Arena and it was safe and convenient to walk the path directly leading to the concert location. Our suite was comfortable and spacious. Neisha provided great service at check in and Sonia assisted with a personal issue. We enjoyed the bar, appetizers and breakfast. The outdoor fire pit and patio was enjoyable as well!

10

Brian

31 Jul 2025

·

Stayed 3 nights

Newer hotel with breakfast right off 85/Sugarloaf. Recommend.

10

Tiffany

8 Apr 2025

·

Stayed 1 night

Excellent location and breakfast was amazing.

10

Tavon

5 Aug 2024

·

Stayed 1 night

Great location!!!

10

LaFiesta

18 Oct 2024

·

Stayed 1 night

This was a last minute hotel choice for me and my partner. Very pleased with my decision, The rooms (suite) were very sexy, clean, spacious and filled with lots of snack options(additional cost of course). The lobby included a bar & food, and a lounging area with great vibes. conveniently located to restaurants, Infinite Arena, a grocery store, gas stations, etc. We will be back again for sure! Diane

10

Michelle

26 May 2024

·

Stayed 2 nights

Great location. We had an event at Gas South center and we were able to walk. Such a nice clean hotel.

10

Nydia

15 May 2024

·

Stayed 2 nights

First stay at a Hilton and we were so happy with our stay, location was great as we were attending a concert at the Gas South Arena which was a 5 minute walk

10

Rebecca

12 Jan 2025

·

Stayed 1 night

This hotel was in a great area and had plenty of places to dine.

10

Jack

18 Jul 2025

·

Stayed 4 nights

The hotel is close to highway, and they provide a large area for parking

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Dining

Breakfast is a consistent highlight, and many enjoy the evening reception and on‑site bar food. Some note crowding or cutoff times at breakfast, occasional slow or weak drinks, menu changes, and frustrations with food policies.

Related guest reviews

10

Margaret

23 May 2023

·

Stayed 3 nights

We had a girls weekend in Duluth and the Hotel was in an excellent location. Two of our girls were attending a concert at the Arena and it was safe and convenient to walk the path directly leading to the concert location. Our suite was comfortable and spacious. Neisha provided great service at check in and Sonia assisted with a personal issue. We enjoyed the bar, appetizers and breakfast. The outdoor fire pit and patio was enjoyable as well!

10

Scott

13 Apr 2025

·

Stayed 1 night

The bar was slow and my Long Island Tea was weak. But the room was beautiful and clean.

10

Amy

15 Oct 2025

·

Stayed 1 night

Good breakfast. Nice room. Great staff.

10

Shanea

13 Feb 2024

·

Stayed 1 night

We had a great time! Complimentary happy hour and breakfast was amazing!

8

Yvonne

21 May 2025

·

Stayed 2 nights

The Embassy Suites Sugarloaf is my go-to accommodation when traveling to that area. Every aspect of the facility is usually excellent. Unfortunately, on my last visit, the room iron ruined my white shirt when the steam vents in the bottom deposited brown matter that I could not remove. Another disappointment was the change in menu at the hotel’s restaurant.

8

Chanequa

22 Jun 2024

·

Stayed 1 night

The check-in staff was not welcoming. The breakfast area was roped off 20 mins prior to breakfast being over.

10

summer

14 Apr 2025

·

Stayed 1 night

Great food & bartenders. Rooms clean. Staff amazing

6

Jennifer

16 Jun 2025

·

Stayed 1 night

The hotel is clean, quiet and nice with a waterfall wall fountain. However...room 225 has a doorknob that does not lock leading to the bedroom and the bedroom door leading to the sitting area, does not close. Its also a terrible policy that food is not allowed in the rooms. It's an inconvenience to guests to have to go downstairs to eat breakfast when there are limited seats, you're traveling with children and some guests are trying to limit their walking. Please update this or let guests know before staying.

10

Lizzeth

8 May 2023

·

Stayed 1 night

Complimentary breakfast is extraordinary good Trully clean facilities, well organized and friendly staff. Highly recommend

10

Dawn

11 Oct 2025

·

Stayed 1 night

I’ve never been disappointed staying at an Embassy Suites. This one is no exception. From checking in until we left, it was a huge relief to be somewhere so clean and comfortable. We were in the middle of moving and the new home had no gas turned on. A hot shower was our priority along with food. Room service brought us something hot and tasty even though it was their closing time. They really helped us recover so that we could continue setting up our new home.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$189
February	US$198
March	US$234
April	US$222
May	US$244
June	US$248
July	US$210
August	US$203
September	US$214
October	US$234
November	US$203
December	US$177

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $269	16 $250	17 $217	18 $217	19 $213
20 $217	21 $228	22 $259	23	24 $222	25 $213	26 $237
27 $219	28 $228	29 $241	30 $299

Su	Mo	Tu	We	Th	Fr	Sa
				1 $243	2 $319	3 $413
4 $216	5 $230	6 $277	7 $366	8 $222	9 $351	10 $314
11 $225	12 $230	13 $240	14 $302	15 $238	16 $219	17 $255
18 $220	19 $307	20	21 $336	22 $273	23 $362	24 $270
25 $219	26 $229	27 $243	28 $241	29 $254	30 $218	31 $218

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Monthly average prices

About this property

Location

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf

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