Name: Fairfield Inn by Marriott Houston Northwest/Willowbrook
Address: 10825 North Gessner Road, Houston, Texas, United States of America, Houston, Texas, US
Price range: $100–$175 per night
Rating: 8.1

What guests think

Across recent reviews, Fairfield Inn by Marriott Houston Northwest/Willowbrook earns frequent praise for friendly, accommodating staff and generally clean, comfortable rooms, while recurring concerns include inconsistent breakfast quality, occasional maintenance problems, and a location that can feel a bit sketchy.

Rooms are often described as spacious and modern, with some noting firm mattresses and occasional noise. Some guests appreciated ample parking and overnight security. A practical pick for short stays focused on convenience and value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Feedback is mixed: the pool is sometimes dirty or crowded, elevator availability or cleanliness issues are reported, the fitness room drew a cleanliness complaint, and some guests appreciated ample parking and overnight security.

Related guest reviews

10

Grace

Jul 25, 2023

·

Stayed 10 nights

I like everything except the pool, it was a little dirty

6

RICHARD

Jan 29, 2024

·

Stayed 2 nights

Issues getting on/off elevator. Lighting in bathroom too dim. Issues with TV.

10

Regina

Oct 22, 2023

·

Stayed 2 nights

The property was quiet and had plenty of parking. The room was spacious and the beds are comfortable. All of the workers where really professional. Jose did an excellent job during check-in.

6

Brooke

Jul 15, 2023

·

Stayed 5 nights

The cleanliness of this hotel left much to be desired. During our four night stay, the one working elevator was never cleaned. There were dirty hand streaks and drips of food? all over the walls, the carpet was never vacuumed. The fitness room floor was also filthy. I took one look at the floor and skipped my workout. The breakfast area was very clean. I’m not sure why other areas were totally neglected. I hope management reads this and makes changes.

10

GABRIEL

Sep 6, 2024

·

Stayed 1 night

The hotel was amazing,but that day the poll was full they have a party about 30 people, drinking,loud music,my family have to wait to the next day to enjoy the pool.

10

Erica

Jun 2, 2025

·

Stayed 1 night

It was good, we had a little problem with our air conditioning in our room, but they were able to get us accommodated and switch to another room quickly. The pool was needing some attention, but they called their pool guys. Hopefully, it’s fixed now.

4

Kati

Nov 23, 2024

·

Stayed 2 nights

We checked in and were assigned a room. Upon entry of the room there was an extremely strong odor of marijuana and rust in the shower. We asked to switch rooms. The next room was decent and didn't have those lingering odors and the shower was acceptable. We stayed two nights and were pleased with the continental breakfast as well as the exercise room. The GM was in the second morning and let us pick a complimentary snack as an apology for the first room. Overall we were satisfied.

10

Sesilie

Dec 1, 2024

·

Stayed 4 nights

We chose this hotel because it's a smoke & pet free property. We have severe allergies. We weren't disappointed. Our room was very clean and modern. No smells, animal, smoke or musty. The a/c unit worked perfectly. The rooms are sound-proofed, so it was very quiet. We just heard a bit of noise in the hallway & from the guests staying in the room above us. Breakfast was fantastic, lots of variety. The staff was friendly and helpful. We arrived late at night and we're greeted with a kind smile as we checked in. The front doors lock at night, so it felt very safe. There was security in the parking lot overnight to watch the vehicles. Overall, it was a great hotel! We'll be back.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe rooms and some common areas as clean, but there are also reports of housekeeping gaps and maintenance or hygiene issues, including bugs, odors, clogged tubs, and dirty elevators or gym floors.

Related guest reviews

6

Regina

Apr 16, 2024

·

Stayed 2 nights

Tub was stopped up so nasty water was in the tub instead of them switching my room like i'd ask instead we had to wait and one person not shower til the next day. then matinance comes to fix the problem but we we're left with a nasty tub.

10

Sesilie

Dec 2, 2025

·

Stayed 5 nights

Easy check in. Clean and spacious room. Comfy bed. A/C worked great! Fresh smell! Breakfast was a variety each day. Helpful staff.

4

Noel

Jul 3, 2023

·

Stayed 5 nights

Room was only cleaned 1 time during our 5 day stay in the hotel despite several days of calling and directly speaking to people at lobby to clean the room. We were running out of toilet papers and have to keep on reusing soiled towels. We never place do not disturb sign outside our room, so can't make it at as an excuse. We spoke to manager Ky during our stay and after we left. She apologizes, but can't avoid the fact that we had bad experience in the hotel. We have been staying on Marriot branded hotels around the world for years, and this is probably the most disappointing experience we had.

2

James

Aug 26, 2025

·

Stayed 5 nights

Had bugs in the room, a few customers

6

Brooke

Jul 15, 2023

·

Stayed 5 nights

The cleanliness of this hotel left much to be desired. During our four night stay, the one working elevator was never cleaned. There were dirty hand streaks and drips of food? all over the walls, the carpet was never vacuumed. The fitness room floor was also filthy. I took one look at the floor and skipped my workout. The breakfast area was very clean. I’m not sure why other areas were totally neglected. I hope management reads this and makes changes.

10

Latoya

Nov 5, 2023

·

Stayed 2 nights

Great hotel, the guy who greated at check in was very inviting and pleasant. The atmosphere was nice. Smelled good in the lobby and the elevators. The room was very nice and clean and spacious. Only one thing i can say i was not pleased with were the sheets on the bed were not soft and cozy, they were scratchy and hard. But my ovrrall stay was great.

10

Carol

Dec 17, 2023

·

The rooms were pretty clean!! Bathroom was neat. Breakfast was more than we expected. Hotel was really clean and beautiful overall. I definitely recommend this hotel!

10

Christina

Mar 3, 2025

·

Stayed 2 nights

All property clean and neat.

4

Kati

Nov 23, 2024

·

Stayed 2 nights

We checked in and were assigned a room. Upon entry of the room there was an extremely strong odor of marijuana and rust in the shower. We asked to switch rooms. The next room was decent and didn't have those lingering odors and the shower was acceptable. We stayed two nights and were pleased with the continental breakfast as well as the exercise room. The GM was in the second morning and let us pick a complimentary snack as an apology for the first room. Overall we were satisfied.

10

Sesilie

Dec 1, 2024

·

Stayed 4 nights

We chose this hotel because it's a smoke & pet free property. We have severe allergies. We weren't disappointed. Our room was very clean and modern. No smells, animal, smoke or musty. The a/c unit worked perfectly. The rooms are sound-proofed, so it was very quiet. We just heard a bit of noise in the hallway & from the guests staying in the room above us. Breakfast was fantastic, lots of variety. The staff was friendly and helpful. We arrived late at night and we're greeted with a kind smile as we checked in. The front doors lock at night, so it felt very safe. There was security in the parking lot overnight to watch the vehicles. Overall, it was a great hotel! We'll be back.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and modern, with some guests noting firm mattresses, scratchy linens, occasional noise, and intermittent Wi-Fi difficulties.

Related guest reviews

10

Rahul

Sep 30, 2023

·

Stayed 1 night

Even though I got a king bed it felt like queen size bed. They need to upgrade their mattresses.

4

Michele

Jun 10, 2024

·

Stayed 1 night

The rooms are clean but the beds was way to hard for our liking, it was like a concrete floor. I would like more pillows for a king size bed.

6

William

Sep 25, 2024

·

Stayed 1 night

I had a lot of trouble connecting to the wifi, the refrigerator was either broken or barely working, and right outside my window, a noisy business started lots of loud activity around 7:30 am. The front desk person was very, very nice however. She deserves a raise for her attitude alone.

8

stephen

Jun 20, 2025

·

Stayed 1 night

Where the air was coming out for the air conditioning. I was coughing alot. Now that i checked out, im not having the problem no more. So poor air quality in the room

10

Sesilie

Dec 2, 2025

·

Stayed 5 nights

Easy check in. Clean and spacious room. Comfy bed. A/C worked great! Fresh smell! Breakfast was a variety each day. Helpful staff.

10

Latoya

Nov 5, 2023

·

Stayed 2 nights

Great hotel, the guy who greated at check in was very inviting and pleasant. The atmosphere was nice. Smelled good in the lobby and the elevators. The room was very nice and clean and spacious. Only one thing i can say i was not pleased with were the sheets on the bed were not soft and cozy, they were scratchy and hard. But my ovrrall stay was great.

10

Diane

Jan 20, 2024

·

Stayed 1 night

Lobby great with super clean and comfy room

10

Sesilie

Dec 1, 2024

·

Stayed 4 nights

We chose this hotel because it's a smoke & pet free property. We have severe allergies. We weren't disappointed. Our room was very clean and modern. No smells, animal, smoke or musty. The a/c unit worked perfectly. The rooms are sound-proofed, so it was very quiet. We just heard a bit of noise in the hallway & from the guests staying in the room above us. Breakfast was fantastic, lots of variety. The staff was friendly and helpful. We arrived late at night and we're greeted with a kind smile as we checked in. The front doors lock at night, so it felt very safe. There was security in the parking lot overnight to watch the vehicles. Overall, it was a great hotel! We'll be back.

10

felicia

Jan 28, 2024

·

Stayed 1 night

Friendly service, clean rooms and beautiful view

10

Daniel

Jun 28, 2025

·

Stayed 2 nights

Great staff (at least between 6/25-6/28), nice room for

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Service

Service is frequently praised as friendly and accommodating, with quick room changes when needed; a few guests reported rude interactions, slow or problematic check-ins, or reservation handling issues.

Related guest reviews

10

Michael

Apr 17, 2024

·

Stayed 2 nights

Excellent customer service. My stay here was fantastic. The staff was friendly, professional, and helpful. Would definitely stay here again.

10

manuela

Mar 10, 2025

·

Stayed 3 nights

Omar at the Front Desk was very very Helpful and called us prior to see how he could help us and gave us the perfect room for our needs. He was also very kind during our stay and made sure we were very comfortable

10

Regina

Oct 22, 2023

·

Stayed 2 nights

The property was quiet and had plenty of parking. The room was spacious and the beds are comfortable. All of the workers where really professional. Jose did an excellent job during check-in.

2

Veera Anantha Reddy

Sep 6, 2023

·

Stayed 1 night

We booked the hotel through expedia and they have accepted the reservation. When we have reached over there around 10PM, they have mentioned that they have stopped accepting the reservations through expedia since morning. They didn’t allot us any room and we were like not sure where to go at the moment. This is unacceptable from them. They should have intimated us earlier

10

Tamara

Mar 4, 2025

·

Stayed 2 nights

My daughter and I really enjoyed your front desk staff this weekend beginning with Ky and her accommodating services. There was an issue with the bathroom light fixture, and she assigned us another wonderful room without hesitation. We met with the other ladies the rest of the weekend and everyone was very friendly. I would highly recommend staying at this facility.

10

Kevisha

Aug 22, 2025

·

Stayed 1 night

The staff were amazing!

6

Sesserie

May 7, 2023

·

Stayed 1 night

The Front Desk clerk was unable to check us in. She had to get someone to assist. The whole process took more than 30 minutes 😒.

10

John

May 5, 2025

·

Stayed 2 nights

Staff were wonderful and very accommodating. It was a fun and wild weekend. We had to change rooms due to my disability but there was no fuss and very quick.

8

Hollie

Sep 3, 2023

·

Stayed 1 night

The night clerk was horrible. She gave no explanation of why she scanned my card twice or why she was scanning it to begin with. No smile, no friendliness. She seemed irritated.

10

Daniel

Jun 28, 2025

·

Stayed 2 nights

Great staff (at least between 6/25-6/28), nice room for

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AI-generated summary based on recent guest reviews

Location

Convenient to Willowbrook Mall, restaurants, and major roads, though some felt the surrounding area or guest mix seemed sketchy while others found the property secure.

Related guest reviews

10

Eliseo

Dec 3, 2024

·

Stayed 1 night

Very clean and very nice facility, but the location was somewhat in an area not too safe but the hotel was great and modern

8

Myron

Apr 2, 2024

·

Stayed 1 night

Always a go to when we go to the races or an event on the same side of town. Convenient and quiet. Staff is very accommodating and easy to speak with. Highly recommend.

4

navin

Jul 14, 2024

·

Stayed 3 nights

It’s not the hotels fault but the other guest on the other floors were loud and dirty. Cops were there every morning of our stay. Just had a lot of sketchy guest.

10

Alexander

Mar 29, 2025

·

Stayed 5 nights

The hotel was clean and the staff was great. The manager made everyone feel welcomed. The hotel was easy to get to. We found that we were located about 30 minutes from everything. For the price, this hotel exceeded our needs.

10

Jerrymias

Jul 28, 2023

·

Stayed 1 night

very comfortable stay, free breakfast, good internet and less than 20 miles drive to the airport. a vacation itself before we started our vacation.

10

adri

Apr 25, 2025

·

Stayed 1 night

it looks a bit sketchy, but the overall stay was great :)

10

Sesilie

Dec 1, 2024

·

Stayed 4 nights

We chose this hotel because it's a smoke & pet free property. We have severe allergies. We weren't disappointed. Our room was very clean and modern. No smells, animal, smoke or musty. The a/c unit worked perfectly. The rooms are sound-proofed, so it was very quiet. We just heard a bit of noise in the hallway & from the guests staying in the room above us. Breakfast was fantastic, lots of variety. The staff was friendly and helpful. We arrived late at night and we're greeted with a kind smile as we checked in. The front doors lock at night, so it felt very safe. There was security in the parking lot overnight to watch the vehicles. Overall, it was a great hotel! We'll be back.

10

Toni

Feb 4, 2024

·

Stayed 2 nights

The check in was very easy the front desk receptionist was nice. You also less than 3 minutes to the Willowbrook Mall & plenty food restaurants and shopping ares.

8

Erica

Mar 20, 2023

·

Stayed 1 night

The hotel was clean and nice looking. The attendant was also very nice. Neighborhood a little sketchy. I may not stay in this area the next time.

8

wilson

Sep 6, 2024

·

Stayed 2 nights

The good: hotel is well kept, clean and generally in a safe area. Breakfast was changed daily and free. Staff was helpful. Hotel is conveniently located with many various dining options within 5-8mins drive. Hotel is near fwy, toll roads and gas station. Not bad to stay for few days within Cypress area

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AI-generated summary based on recent guest reviews

Dining

Breakfast is provided daily, but feedback is inconsistent—some found it tasty with good variety, while others called it limited, poorly prepared, or late.

Related guest reviews

6

Kathryn

Oct 27, 2025

·

Stayed 1 night

The breakfast was very poor no plates to put the food on the dried up ham look like it had been there for three days the sausage there were only one or two pieces of sausage available. It was very sparse and not advertising.

2

Yanet

Oct 10, 2024

·

Stayed 1 night

I booked a specific room with a couch and was giving a tiny room with a door that didn’t lock when seeking help I was told nothing could be done due to booking though Expedia. The breakfast was absolutely horrible. Stale , super limited, no waffles, English muffins tasted expired.

10

Joyce

Nov 30, 2024

·

Stayed 1 night

Nice hotel good location. Loved the big shower. Breakfast was okay not much selection. Very nice check in young lady.

10

Sesilie

Dec 2, 2025

·

Stayed 5 nights

Easy check in. Clean and spacious room. Comfy bed. A/C worked great! Fresh smell! Breakfast was a variety each day. Helpful staff.

8

Patrick

Feb 17, 2025

·

Stayed 1 night

The staff was helpful and friendly. The room was comfortable, but the included breakfast buffet was paltry and not up to standard. There were very few options to choose from. The pancakes were cold and rubbery and the rest of the offerings were just "OK."

10

Gabriel D

Sep 17, 2023

·

Stayed 1 night

The continental breakfast started late, but it was so good

10

Teri

Sep 5, 2023

·

Stayed 1 night

It was very, very clean, beds were comfortable, breakfast was good (bacon, sausage, eggs, eggs with potatoes, pancakes). There was no problems at all and I would definitely stay here again!

4

Kati

Nov 23, 2024

·

Stayed 2 nights

We checked in and were assigned a room. Upon entry of the room there was an extremely strong odor of marijuana and rust in the shower. We asked to switch rooms. The next room was decent and didn't have those lingering odors and the shower was acceptable. We stayed two nights and were pleased with the continental breakfast as well as the exercise room. The GM was in the second morning and let us pick a complimentary snack as an apology for the first room. Overall we were satisfied.

10

Alessandro

Oct 30, 2024

·

Stayed 1 night

The breakfast wasn’t the best but is good that is my only concern.

10

Sesilie

Dec 1, 2024

·

Stayed 4 nights

We chose this hotel because it's a smoke & pet free property. We have severe allergies. We weren't disappointed. Our room was very clean and modern. No smells, animal, smoke or musty. The a/c unit worked perfectly. The rooms are sound-proofed, so it was very quiet. We just heard a bit of noise in the hallway & from the guests staying in the room above us. Breakfast was fantastic, lots of variety. The staff was friendly and helpful. We arrived late at night and we're greeted with a kind smile as we checked in. The front doors lock at night, so it felt very safe. There was security in the parking lot overnight to watch the vehicles. Overall, it was a great hotel! We'll be back.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$107
March	$136
April	$114
May	$110
June	$167
July	$126
August	$109
September	$100
October	$102
November	$114
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $136	15 $170	16 $136	17 $106	18 $105	19 $105
20 $100	21 $103	22 $160	23 $160	24 $131	25 $122	26 $122
27 $122	28 $110	29 $171	30 $171

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $100	3 $100
4 $100	5 $110	6 $171	7 $171	8 $110	9 $100	10 $100
11 $100	12 $110	13 $166	14 $174	15 $133	16 $137	17 $137
18 $105	19 $111	20 $173	21 $171	22 $112	23 $100	24 $100
25 $105	26 $113	27 $175	28 $175	29 $113	30 $100	31 $100

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Hearing Accessible

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Suite, 1 King Bed with Sofa Bed, Hearing Accessible (Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn by Marriott Houston Northwest/Willowbrook

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Prices for upcoming dates