Is parking available at the property?

Self parking is available on-site for a fee of CAD 30 per day, which includes in/out privileges. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are not allowed at the property, but service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out may be available upon request, but are subject to availability and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in downtown Montreal, just a 3-minute walk from Sainte-Catherine Street and a 2-minute drive from the Montreal Convention Centre. It is approximately 0.9 miles from the Old Port of Montreal and 1.2 miles from Notre Dame Basilica.

What are the policies for guests staying with children?

Up to 2 children aged 16 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CAD 40 per night, and advance request is required for availability. Cribs are not mentioned in the provided information.

Empire Suites Hotel in Montreal

Average nightly price at Empire Suites by month, last 12 months (USD)
Month	Average price
January	US$41
February	US$47
March	US$43
April	US$60
May	US$131
June	US$86
July	US$115
August	US$123
September	US$116
October	US$86
November	US$56
December	US$49

What guests think

Across many reviews, Empire Suites earns praise for its central, budget-friendly location and some clean, comfortable rooms, but recurring complaints cite very basic breakfast, slow or unhelpful service, maintenance issues, and tight, costly parking.

Room quality is mixed: several guests report outdated decor, broken fixtures, weak or inconsistent AC, heating or hot water, and missing amenities like mini-fridges or microwaves, while others found spacious layouts and renovated bathrooms. Cleanliness varies widely, with multiple mentions of stained linens, odors, mold, and occasional pests, contrasted by reviews noting tidy rooms and good housekeeping. The neighborhood is convenient for metro access and St. Catherine Street, though some found it run-down with construction and loitering. Expect a basic, no-frills stay best suited to travelers prioritizing price and location over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available but repeatedly described as very limited, tight, and expensive. Guests also mention a single, slow elevator and some maintenance wear in common areas.

Related guest reviews

6

Karine

19 Aug 2024

·

Stayed 1 night

Stationnement est payant lorsqu'on paye la chambre 45$ de plus cest enorme partout ou je vais le stationnements est inclus prochainement vpus serai pas dans mes.choix a cause de ce service payant

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8

Peter

3 Jun 2025

·

Stayed 2 nights

Great stay. Good position in city for sightseeing. Carparking. Breakfast included.

8

Michael

22 Oct 2024

·

Stayed 3 nights

They didn't accapt debit card for security hold which meant having to use atm. A little surprised that they no longer advertise their proximity to village. Tip... there are much cheaper parking available within 2 blocks than hotel. Recommend the garage with entrance on Rue Providence and St Hubert

6

David

2 Dec 2024

·

Stayed 1 night

The elevator was always crowded

8

Maria

7 Apr 2025

·

Stayed 1 night

Everything almost perfect..except the parking entrance..my experienced after checkout and about to leave,someone blocked the driveway and took me 35 mins to wait.Went to guest service and its not helpful at all, seems like they cannot handle the situation too..end up to teach them what to do. Hotel premises should put sign outside dont block the parking entrance.

6

Ana

21 Jul 2024

·

Stayed 2 nights

The hotel has a parking inside the facilities and the dialy fee is pretty expensive. Is central in the sense that walking 20-30 mnts will get you to center city amenities. The entrance might be confusing because the same facilities are two hotels in one. Some floors are assigned to one and others to another brand. There is just one old and tight elevator. The room was clean with all the basics, except the blower which was broken. We reported it but never was changed. You'll have a 50-50 chance to like it or not. This depends much of your expectations of your stay. I would not recommend it to friends in the future.

6

Pamela

27 Sept 2025

·

Stayed 3 nights

tv remote worked only after turning tv on manually breakfast coffee and starch (bread, cereals, croissants) strange decor/design clean enough but not lux only one elevator

4

Normand

8 Sept 2024

·

Stayed 1 night

le séjour c'est bien passer le gros problème est le stationnement , le prix est totalement démesuré 51.00 pour une nuit Hotel .com devrait intervenir autre fois il était a 35. 00 ce qui étais dispendieux mais tolérable mais $ 51.00 démontre bien un propriétaire abusif , il y a des limite a payer la Ferrarie du propriétaire

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6

jacques

8 Dec 2025

·

Stayed 3 nights

Beware of “parking” if you have anything other than a small car, plus it’s uncontrolled so people park anywhere and blocked us. Shower had lukewarm water and breakfast is light continental at best plus they never put it out on time but …its really well price and located, room are modern and clean.

4

Thomas

2 Sept 2024

·

Stayed 2 nights

Housekeeping should NEVER be knocking on a door well before checkout time when the Do Not Disturb sign is up. What’s the point of the sign if it isn’t respected? Hotel guests are not meant to be on housekeeping’s preferrred timetable when not checking out late. I then felt rushed to leave. The property should also include a disclaimer that parking is limited and very tight. It makes more sense to park at the cheaper public garage down the street.

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Cleanliness

Feedback is mixed: several guests found rooms and bathrooms clean, yet many report stained or dirty linens and towels, unpleasant odors, mold, and occasional pests (bed bugs or mice). Housekeeping frequency and hallway/lobby upkeep also vary.

Related guest reviews

2

Amanpreet

18 Nov 2025

·

Stayed 1 night

Smelly hotel. Chair was torn. Not as pictures

2

Frédéric

23 Aug 2024

·

Stayed 2 nights

Room cleanliness was poor. We found blood in the sheets. There was water infiltration which made the carpet wet. We have not heard back from the staff, despite our requests. No answer by phone and inability to speak to a manager. When we left, an employee left us the manager's contact details in order to discuss the situation. We did not hear back from the manager despite our requests.

10

Abhinav

20 Nov 2025

·

Stayed 1 night

clean rooms

4

Mélanie

9 Jul 2025

·

Stayed 1 night

Dans le lobby il y avait des détritus sous les chaises et des gouttes d'eau coulait du plafond / tuyau quelqu'un pouvait glisser et tomber. Dans la chambre La salle de bain moyennement propre des cheveux dans le bain, le coin des murs pas parfaitement nettoyé. Sinon les lits / literies nous semblais propre

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2

Madeleine

26 Jul 2025

·

Stayed 2 nights

Mold on the lamps, curtains and walls. Parking was a nightmare. Staff was not helpful at all said they were going to come check the room after we complained but after 30 minutes nothing. And we only got our money back for one night. Do not go there.

4

Aaron

25 Sept 2024

·

Stayed 4 nights

Boxspring had bed bugs in it. When you first get there you'll see that the neighbourhood isn't so great. It's next to an abandoned bus station/park with lots of homeless people. It's not as upscale as the pictures make it out ot be. But there are lots of amenities only a block away on St. Catharines atleast. The bathroom is very nice, but the rooms are much older than they look in the pictures. The room has a distinct smell to it. Not quite bad but strange at first. I discovered the bed bugs my third day, after waking up itchy. The bedding wasn't being changed each day, despite housekeeping making the bed and changing towels each day. It would probably help. They also didn't accept debit for the deposit even though the listing said they do. I tried to get a can of sprite from the pop machine in the lobby and it gave me a room temperature can of ginger ale for $3. The room would have been fine for the price if not for the bed. I'm not happy about having to check all my belongings for bed bugs.

2

Esha

19 Aug 2025

·

Stayed 2 nights

The staff was very nice, however we all got bed bugs bitten, the hotel is outdated parking was horrible to locate. Not going back here

10

Didier

31 Oct 2025

·

Stayed 5 nights

Chambre et autres lieux propres, services impeccables.

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4

Blossom Kate

28 May 2024

·

Stayed 1 night

There are bed bugs on our bed. I hope they can maintain the cleanliness of every room all the time.

6

Aurélie

27 Dec 2023

·

Stayed 2 nights

L hébergement est bien placé Les.lits sont confortables et la chambre était propre Mais salle de bain glaciale, eau chaude a peine tiède et visite d une souris pendant la nuit!

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AI-generated summary based on recent guest reviews

Rooms

Room experiences vary widely: some guests enjoyed spacious layouts, comfortable beds, and renovated bathrooms, while many others found units dated or poorly maintained with broken fixtures, weak water pressure, small TVs, and missing promised items like mini-fridges or microwaves. Temperature control, AC/heat reliability, noise from hallways, and spotty Wi‑Fi/TV performance are recurring concerns.

Related guest reviews

6

Joseph

30 May 2023

·

Stayed 3 nights

The room wasn’t as nice that as it was displayed on online, the bathroom was very outdated, the phone didn’t work, stains in the toilet and bathtub, there was also a lot of noise from construction. What I liked most about the hotel was the location. Probably won’t stay here again.

8

DANIEL

5 Sept 2023

·

Stayed 2 nights

The room was clean and everything worked. There is no mini-fridge in the room, so prepare accordingly. The TV is also very small for the size of the room.

6

Al

3 Sept 2025

·

Stayed 1 night

The lobby is dark and gloomy. The front desk is understaffed. The "breakfast" was very limited and unappealing. Elevator was slow. Ground floor hallways were poorly maintained. The room itself was fine and adequate for a one-night stay, but I was awakened by loud construction noise outside at 7 am.

6

besanto

25 May 2024

·

Stayed 4 nights

There is no parking and there was no fridge inside the room

4

Stephen

5 Sept 2025

·

Stayed 2 nights

Bathroom was dated and not as pictured on the website. Towels were tiny and worn out. Barely provided toiletries. Only plus was the noise did. Not transfer from other rooms. Spend a bit more on a nicer place.

6

Paul

19 Aug 2025

·

Stayed 5 nights

First, Empire Suites and the LeLux hotel are the same place, just on different floors. It's in a good location, close to the Berri-UQAM Metro station and at the start of the gay village but walkable to the Quartier des Spectacles I splashed out and took a full suite, which was a waste: the sitting room had two chairs and TV, a place no one would want to spend time. And while there was a well equipped kitchenette, there were no dishes or cutlery -- bring your own. As well, the lamp beside the bed wasn't working and there was only one trash can in the whole place -- beside the toilet. I asked for another one, which did not appear. The free breakfast was basically cereal, toast or buns, not worth eating. Finally, the photos made the suite look much better than it was. In conclusion, this hotel seems to have big ambitions but poor execution. I wouldn't stay again.

8

Robert

30 Nov 2025

·

Stayed 1 night

Clean. Staff was nice. Close to the St. Catherines strip. Only thing is, there was no mini-fridge in the fridge cupboard. So we paid for a room without an amenity which was disappointing as we needed a mini fridge.

6

Marie Elaine

11 Nov 2024

·

Stayed 1 night

Propre et bien situé. Salle de bain rénovée et DOUCHE seulement. Malheureusement matelas inconfortable et affaissé. Machine à glace défectueuse et code(s) WiFi non-fonctionnels.

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4

Wayne

9 Sept 2025

·

Stayed 3 nights

My room was at 63degrees all weekend. When I asked at front desj\k how get more heat, I was “sympathetically” told that it was not possible since hotel was on a single system. i find this hard to believe. Also, the ceiling lights in the living room was not working as well as the TV (which could very well be a lack of “how to” instructions. I will not be staying at this “luxury” accommodation again.

4

Lorie

16 Feb 2025

·

Stayed 2 nights

The people staying at this hotel are SO noisy ALL NIGHT. The staff told us it would stop at 11 pm and when we asked them to make it stop they didn't do anything. They stopped answering our calls after two of them. Apart from that, the room was clean, no mold in the bathroom and no bed bugs. Though it was FREEZING cold, especially in the bathroom. We didn't have breakfast during our stay, we didn't know when and where it was and anyway the other reviews said the food wasn't good so we didn't bother. So in summary, we really didn't sleep well at all, everyone keeps banging on doors and screaming in the hallway and the staff doesn't do anything about it. The room was clean apart from under the bed and the bed itself I'd suppose, since there was a small stain on the sheet.

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Service

Service is uneven: several guests praised friendly staff and smooth check‑in, but many report long waits at arrival, difficulty reaching staff or a manager, unhelpful responses, and confusion over deposits, extra charges, or refunds.

Related guest reviews

2

Surinder

19 Jun 2025

·

Stayed 2 nights

It took almost 45 minutes to check-in. Online Checkin didn’t work. Front staff was very rude when asked for assistance. Dirty curtains with food on it. No additional shampoo, conditioner or hand soaps received even when we stayed for more than one night. Small elevator that takes forever to arrive. Elevator was very dirty and smelled. Never staying here again. I don’t normally do any reviews but this place needed one.

8

Michel

14 Nov 2025

·

Stayed 2 nights

Staff is friendly, place is clean.

2

Harold

17 May 2023

·

Stayed 3 nights

Not sure if this is going to get to the attention of someone who can assist. I would like to express my extreme displeasure with the Empire Hotel during our visit this past weekend. It took 90 minutes to check in and once finally at the counter, 30 minutes to actually find my room. Once found, it wasn't what I had requested (2 double beds) but a Queen and a lousy pull out sofa. They still charged full price though. I would expect a discount at least but after 2 hours we just wanted a room and left it alone at the time. The customer service was brutal during the wait and pretty much everyone had the same challenges when they finally got to the desk to check in.

2

Reva

4 Aug 2025

·

Stayed 1 night

I made two bookings on back-to-back days with Empire Suites. Upon check-in, the front-desk staff told me I needed to pay an extra $300 for both my rooms overall (on top of a $250 security deposit), even though Expedia didn't show anything outstanding. When I tried to ask where the extra charge came from and why, I got no helpful answers or any explanations from the staff. The key cards were also unavailable for the first day, so we needed to be escorted to our room by staff. My 1st room was a Queen Bed w/ Sofa Bed on the top floor which was fairly nice and clean. The 2nd room was Standard 2 Double Beds on the lowest floor, and had stains on the bed and poor lighting. Bathrooms were decent/clean but toiletries were very minimal, and one of the rooms had a bathroom door that didn't lock properly. The room was on very cold AC settings, but seemed to be adjustable. Plenty outlet options, although the outlets on the lamp bases did not work. The TV channels did not work either. The breakfast did not seem to be high quality, and no staff checked for breakfast tickets either. There is one small elevator for the whole hotel. The front desk didn't always have two staff (sometimes none), and both before/during my stay, it was impossible to reach Empire Suites on the phone. The location is not on the best street, however it's close to metro stations and busy restaurant streets. Overall, not the worst experience, but definitely could have been much much better, so I would not recommend.

2

Kristoffer

28 Nov 2025

·

Stayed 1 night

The stole my depositum and have not paid it back, the reception is almost impossible to get in touch with

6

Alexandre

12 Aug 2025

·

Stayed 4 nights

The check-in time provided was false. We had to wait 3 hours to get the room. The email confirmation said 1pm for check-in. We arrived at 1h15pm and were told there was no room available before 4pm.

10

Abdul Azeez Mohamed

2 Nov 2025

·

Stayed 2 nights

Great Checkin, Supervisor on duty was really helpful

4

Marco

29 Dec 2024

·

Stayed 2 nights

When I arrived, the Lady told me my reservation was cancelled, my surprise!!! I checked all over on Expedia and I didn't had any notification. After few minutes of searching my reservation went from cancelled to "I can't find it"??? I asked her to look into her pile of printed paper and check if my reservation is there. She told me no need it won't be there. After waiting 1 hour and looking started to look for and other accomodation. Suddenly she told me that she earlier, mixte réservation and give my reservation to someone else. Ask her to give me the other person's room. For I don't know what reason why but she told me no can't do that and a manager is looking at something for me. After 1h15 of waiting I final got a room.. why lying to a client we went from cancelled to I mixte up reservation???

8

Marie-Helene

30 Nov 2025

·

Stayed 1 night

L’accueuil a ete effectue par le personnel de maniere efficace et courtoise

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4

Sylvie

11 Oct 2025

·

Stayed 2 nights

Problèmes de réservation. Très long a rembourser les cautions

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AI-generated summary based on recent guest reviews

Location

Very central and close to Berri‑UQAM metro, St. Catherine Street, and sights, making it easy to get around. Several guests, however, mention nearby construction and a run‑down feel with loitering or homeless presence around the entrance.

Related guest reviews

8

Mark

21 Jun 2023

·

Stayed 4 nights

The location was very convenient in relation to the Metro System. The hotel is only about a block from the Berri-UQAM station, which services the Green, Orange and Yellow lines. We were there for the Gran Prix, which this gave us direct access, as well as easy access to Downtown, Old Montreal and Chinatown. Plus it is only a couple of blocks from restaurants on St. Dennis and St. Catherine. The beds and room were small. The room was a little funky smelling the first night, but the Front desk was helpful and House keeping did a good job. Parking on-site was nice.

10

Robert

26 Sept 2025

·

Stayed 1 night

Bel accueil, belle chambre, mais secteur de la ville disons... très délâbré! Soyez prudents!

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6

Ian

8 Aug 2025

·

Stayed 1 night

Great location. Good food and dining nearby. Unfortunately construction and access was ridiculous with having to cross a plank to gain access. Yes it was a plank and it tipped up just like a pirate ship. Someone had to stand on the other end so you didn’t go flying off.

10

Marjorie

20 Feb 2025

·

Stayed 2 nights

Rue st-hubert en rénovation

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6

Paul

19 Aug 2025

·

Stayed 5 nights

First, Empire Suites and the LeLux hotel are the same place, just on different floors. It's in a good location, close to the Berri-UQAM Metro station and at the start of the gay village but walkable to the Quartier des Spectacles I splashed out and took a full suite, which was a waste: the sitting room had two chairs and TV, a place no one would want to spend time. And while there was a well equipped kitchenette, there were no dishes or cutlery -- bring your own. As well, the lamp beside the bed wasn't working and there was only one trash can in the whole place -- beside the toilet. I asked for another one, which did not appear. The free breakfast was basically cereal, toast or buns, not worth eating. Finally, the photos made the suite look much better than it was. In conclusion, this hotel seems to have big ambitions but poor execution. I wouldn't stay again.

8

Haydar

30 Aug 2025

·

Stayed 2 nights

The location is very good.

10

Oleg

23 Mar 2025

·

Stayed 2 nights

Downtown location. Walking distance to stores ,restaurants, shopping. Very convenient. Very friendly staff. Very clean and nice suite.

10

Almor

29 Mar 2024

·

Stayed 2 nights

This was our third time staying at Empire Suites. The location is great for us and rooms are very reasonably priced, the on site parking is a plus. The check in went extremely well, the young lady was very friendly and accommodating. The business room was large and comfortable, the marble bathroom was beautifully designed and luxurious. We are already planning a return visit. We highly recommend this hotel to everyone.

8

Ekkarat

20 Oct 2024

·

Stayed 2 nights

Great location!

10

Dino

7 Apr 2025

·

Stayed 2 nights

Location was great for my needs.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as very basic or poorly managed, with limited items (bread, croissants, cereal, pancakes), disposable tableware, late setup, and occasional hygiene issues; some guests said it wasn’t provided despite being advertised.

Related guest reviews

4

Lucy

13 Oct 2025

·

Stayed 1 night

The continental breakfast was awful and such small room

6

George

25 May 2025

·

Stayed 5 nights

Short staffed poor service, disappointing breakfast no fruit, no eggs, no bacon. The hotel was clean.

6

Nounou

31 May 2023

·

Stayed 2 nights

It says breakfast included but haven’t been since covid. False advertisement

10

Alex

18 Jul 2025

·

Stayed 3 nights

I had to wait until 4 pm to get the room, but they were kind and kept my luggage.Breakfast is free but it's really bad... they have very little variety, they put out very little food and people have to wait for it to be refilled.

6

Anghela

17 Jun 2025

·

Stayed 1 night

Paid an extra $50 for breakfast which was not worth the cost. All they had was toast, pancakes, cereal & coffee. Paid my deposit in cash and they didn't have change for me until the next day. The location was central but there is a lot of construction taking place so I would advise booking outside of neighbourhood.

2

Carla

8 Aug 2025

·

Stayed 3 nights

The hotel staff was not helpful During our breakfast I saw a member of their cleaning stuff come and grab a croissant, she didn’t use the thongs, she used her bare hands The washrooms near the breakfast area were disgustingly dirty It was not a pleasant stay at all

6

M J

26 Nov 2025

·

Stayed 3 nights

They serve croissant and boiled eggs. I don’t remember anything else.

10

Gloria

31 Mar 2025

·

Stayed 2 nights

Reception staff and housekeeping staff are welcoming and friendly. That was very much appreciated. As for the 'Carb' breakfast, I strongly suggest they add eggs to the menu and perhaps some fruit. Spoke with the supervisor/manager - not happening. Reason enough for me not to return there.

6

Pamela

27 Sept 2025

·

Stayed 3 nights

tv remote worked only after turning tv on manually breakfast coffee and starch (bread, cereals, croissants) strange decor/design clean enough but not lux only one elevator

6

jacques

8 Dec 2025

·

Stayed 3 nights

Beware of “parking” if you have anything other than a small car, plus it’s uncontrolled so people park anywhere and blocked us. Shower had lukewarm water and breakfast is light continental at best plus they never put it out on time but …its really well price and located, room are modern and clean.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $39	2 $39	3 $39	4 $40	5 $39	6 $46	7 $47
8 $39	9 $40	10 $42	11 $41	12 $41	13 $48	14 $57
15 $40	16 $43	17 $41	18 $43	19 $43	20 $58	21 $58
22 $40	23 $45	24 $49	25 $53	26 $56	27 $72	28 $70
29 $43	30 $42

Su	Mo	Tu	We	Th	Fr	Sa
		1 $41	2 $43	3 $42	4 $54	5 $55
6 $44	7 $45	8 $43	9 $43	10 $44	11 $49	12 $55
13 $41	14 $40	15 $43	16 $49	17 $46	18 $53	19 $53
20 $46	21 $49	22 $61	23 $70	24 $69	25 $75	26 $93
27 $81	28 $78	29 $93	30 $86	31 $128

Empire Suites

Prices for Empire Suites

Monthly average prices

About this property

Location

Room options

Business Suite, 1 Queen Bed

Standard Room, 2 Double Beds

Business Room, 1 King Bed, Refrigerator & Microwave

Queen Room with Connecting Door

Queen Bed with Foam Sofa Bed

Deluxe Suite, 1 King Bed

Guest reviews of Empire Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Empire Suites

Considering this hotel for your Montreal trip?

Prices for upcoming dates

Business details