Name: Home2 Suites by Hilton Conway
Address: 820 Bill Dean Street, Conway, Arkansas, United States of America, Conway, Arkansas, US
Price range: US$115–US$248 per night
Rating: 8.58

What guests think

Across reviews, Home2 Suites by Hilton Conway is praised for welcoming staff, a convenient location, and spacious rooms, while recurring critiques cite inconsistent cleanliness, occasional maintenance issues, and inconveniences with parking and periods with an out-of-service elevator.

Breakfast is frequently described as good with several options, though some found items bland or not hot. Some guests appreciated the gym and on-site laundry, but reported a very cold pool and intermittent key or door malfunctions. Overall, expect friendly service and convenience, with variable room condition and facilities reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is inconvenient, with limited front spaces and reliance on a shared side lot; some guests also reported door/key access problems and elevator outages. The gym and pool are available, though feedback on the pool temperature varied.

Related guest reviews

10

Jaime

6 Oct 2024

·

Stayed 1 night

Great property. Only complaint was fire pit wasn’t working.

6

Mark

11 Aug 2025

·

Stayed 2 nights

Elevator down and room smelled

10

Cizon

29 Dec 2022

·

Stayed 19,351 nights

Very kind staff, comfortable Rooms, great pool!

8

Michael

30 Dec 2025

·

Stayed 1 night

I really liked my room. Heat did not work in living room but worked in the Bedroom. Biggest issue was parking. There is really no parkingto speak of at the building except 4 spaces and 4 handicap spaces everybody has to park in a Hilton Garden Inn and you're supposed to get in a door at the end of the hall. Didn't work had to walk around building to get in. Was freezing and a problem.

4

Starla

5 Feb 2025

·

Stayed 1 night

Front desk was unattended when we arrived for check in about 4pm and I waited about 5 minutes for someone to come and help. Sidewalks and dog walk areas were not clean. A back entrance to the property close to the dog walking area was a non-working door with the key fob system and a stairwell exit door on the 3rd floor had no door knob. The ice machine on the 2nd and 3rd floors were out of order so we went to the first floor for ice. Overall poor experience. We've stayed at Home 2 Suites six times over the past 2 years and this experience is an outlier. Usually have a great experience--hope the Conway hotel can make improvements because we like the their pet friendly policies.

10

Elvis

22 Sept 2024

·

Stayed 1 night

Great place it need some signs outside, the main parking its in the side and the main entrance its on the opposite side of the building!! Besides that great place !!

8

Lacy

30 Jan 2024

·

Stayed 1 night

We chose this hotel for its pool and kitchen. We were in Conway for a wedding and live in another state, so we had no prior knowledge of the area. The location was excellent--we could walk to a number of stores including a large shopping center including HomeGoods. We were sadly disappointed in the pool. It was honestly colder than our fridge. We didn't make it in past our knees. If you're into ice baths, this is the place for you! The breakfast was amazing. I have a gluten allergy and had several food options. It was an incredible addition to our stay.

10

Kenneth

6 Oct 2024

·

Stayed 1 night

Front desk staff was friendly and helpful. Great clean rooms and property was spotless! Lots of fun Halloween decorations were a nice surprise. Breakfast was great and the only inconvenience of the stay was that the digital key system through the Hilton app was not working throughout the hotel. Thanks for a great stay!

6

Dana

2 Jun 2023

·

Stayed 3 nights

Key cards for entry into building and room were constantly not working, which meant I had to walk all the way around the building to front desk to get in. The only parking was in the back of the hotel. I was exhausted from having to constantly getting new keys several times a day and going around the building because my key would not work and coil get in the building.

8

Sally

12 Mar 2025

·

Stayed 1 night

Our room seemed to have paper thin walls. It was extremely loud and the back door was broken & wouldn’t even latch close!

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Cleanliness

Cleanliness feedback is mixed: many describe the property and rooms as very clean, but others reported dirty carpets or furniture, strong odors or stains, and inconsistent housekeeping during stays.

Related guest reviews

10

stephanie

18 Jun 2025

·

Stayed 1 night

Very clean, room was very big, staff were kind and very helpful, breakfast was great with lots of choices. Nice there were washers and dryers so we could wash team jerseys.

6

DeNell

6 Sept 2024

·

Stayed 4 nights

There were pros and cons to this hotel. Pros: staff is very friendly and helpful, it is very conveniently located , the rooms had comfortable beds, and it was nice and quiet. Cons: we had no Toilet paper ( less than 1/4 a roll and no spares)upon checking in, and had to request some. Our sink and tub did not drain water and backed up. We called they fixed to tub. Said they had to get parts for the sink, they never came back to fix it and turned the water off to the sink. We ended up using the kitchenette sink for brushing teeth , washing face and hands etc. not a great fit. The carpet was gross felt sticky to bare feet and left my feet filthy, had to use shoes or at least socks always.

6

Pamela

5 Sept 2023

·

Stayed 2 nights

Room, elevator, and hallway to the parking smelled. I think the carpet needs replacing.

2

Hector

30 Jan 2023

·

Stayed 1 night

The room looked clean but upon going to bed once the sheets were moved one of our beds reeked of urine. We advise the staff and all they did was say sorry, being that it was 11pm we had no choice but to stay the night. We asked for extra bedding and layers it over all the other bedding to keep the smell from surfacing. The cleaning staff made no effort to check or change the bedding since the next morning we took it off and you can see the big urine stain on it.

6

Elizabeth

15 Oct 2023

·

Stayed 1 night

I chose this hotel because it was a Hilton and I have always been pleased with them. The service was excellent; however, due to my allergies the cleaning odors caused me to wake up with a sore throat which took a couple of days to go away. The stairways were highly perfumed! Also, under the bed was extremely dirty with both dust and litter.

4

Edward

23 Sept 2024

·

Stayed 2 nights

Room was not ready for over 2 hours after check-in time. Carpet in room smelled like just shampooed and was very wet. Kitchen drawers had mold. A lot of dust and dirt on bathroom floor. Could here dog barking all night in room next door in bedroom. Lobby and breakfast were best part of hotel. Hallways and room need some attention.

4

Jamie

5 Sept 2023

·

Stayed 1 night

The rooms were dirty and moldy. There was mold growing in the furniture. We got moved to another room. Room didn’t have mold but floors and furniture was filthy. Staff were nice and lobby and pool were nice but the rooms are gross.

10

Kenneth

6 Oct 2024

·

Stayed 1 night

Front desk staff was friendly and helpful. Great clean rooms and property was spotless! Lots of fun Halloween decorations were a nice surprise. Breakfast was great and the only inconvenience of the stay was that the digital key system through the Hilton app was not working throughout the hotel. Thanks for a great stay!

6

martin

10 Jul 2024

·

Stayed 1 night

I like it, although the room was a bit dirty and it had a smell.

8

Anthony

3 Sept 2025

·

Stayed 3 nights

Friendly staff, very clean hotel

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Rooms

Rooms are generally spacious and comfortable with practical layouts, though some guests noted firm mattresses, thin walls, and minor maintenance issues (e.g., HVAC, USB ports, bathroom doors) plus occasional Wi‑Fi problems.

Related guest reviews

10

stephanie

18 Jun 2025

·

Stayed 1 night

Very clean, room was very big, staff were kind and very helpful, breakfast was great with lots of choices. Nice there were washers and dryers so we could wash team jerseys.

8

William

31 Mar 2025

·

Stayed 2 nights

Nice property but the bed was extremely hard. Will make us reconsider staying here next time we stay in the area.

10

Amanda

3 Apr 2025

·

Stayed 1 night

Clean, comfortable, and spacious rooms. Breakfast was good and had several hot options. All staff were very friendly and helpful.

10

Amanda

29 Apr 2025

·

Stayed 1 night

Stayed one night for business and was able to use the lobby area for business. Staff was accommodating, friendly and the spaces were clean. Very comfortable bedding and room as well.

6

Stacey

19 Mar 2025

·

Stayed 1 night

There were no actual curtains. Our room had a blue shade over the window, which made a blue light all night. We like the rooms as dark as possible!

10

Gail

1 Sept 2023

·

Stayed 1 night

Very spacious

6

Tonya

4 Aug 2024

·

Stayed 2 nights

When we got there the staff was very friendly. Our room was not ready due to a large amount of check outs. When they did put us in a room that was only half clean. They finished cleaning but we didn’t get to really enjoy our room until about 5. The internet did not work the whole time we were there (all weekend) so I had to go to different places to try to get some work done. Also the light fixture in the bathroom did not work. Beds were firm if you like them that way. I do. Probably wouldn’t stay again due to internet and only one elevator working for the last 3 months.

8

Sally

12 Mar 2025

·

Stayed 1 night

Our room seemed to have paper thin walls. It was extremely loud and the back door was broken & wouldn’t even latch close!

10

Bill

23 Jul 2024

·

Stayed 1 night

Our family of 5, were traveling to Oklahoma from Georgia and Conway, AR Home2Suites was a really good stopping to rest point for our trip. The location is ideal since it is easy to find, right off the highway. Check-in was easy and swift. The staff were cordial and friendly. The hotel is a little dated but it was clean and comfortable. It was in a good location, with several restaurants to choose from. The room was a decent size and fairly roomy, with two queen beds and a pull-out sofa. We brought food back to our room and there was a nice long dining table that slides out from under the cabinet area, which was wonderful for dining in room. There was a tall skinny fridge and plates and utensils for dining also. The beds were pretty comfortable. In the morning, we had the hotel free breakfast , that had a good selection of premade breakfast sandwiches, yogurts, cereal, coffee and juices. Overall, our stay was lovely. We would absolutely stay there again and would highly recommend it to anyone looking for a place to stay in Conway, Arkansas.

10

Michele

16 Nov 2024

·

Stayed 1 night

Clean, spacious rooms with practical accommodations

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Service

Service is often praised as friendly, welcoming, and helpful, with several standout staff interactions; however, some guests experienced slow or disorganized check-in and lapses in responsiveness.

Related guest reviews

10

Stormy

17 Sept 2025

·

Stayed 4 nights

This place was amazing and the staff was so welcoming and helpful.

10

James

17 Aug 2024

·

Stayed 1 night

Young lady by the name of Leah checked us in. She was extremely friendly and efficient in her checking us in. She gave us our room keys and showed us where our room was; minutes later I received a welcoming text and offering any help we might need.

10

BRANT

4 Jan 2025

·

Stayed 1 night

The very best element of this stay was the super friendly folks running the establishment. From Clarence behind the desk at check-in to the sweet lady the next morning who, even though we were 20 minutes late getting to breakfast, saw to it that we had access to the breads, coffee, and then provided us each with a breakfast "kit" full of goodies to take back to the room. To be clear, they were not just NICE but they were COMPETENT! Highly recommend!

8

Amanda

29 Oct 2025

·

Stayed 1 night

Room was clean, but I had to change rooms because the usb port did not work. Every staff member I spoke with was awesome!

10

Kellie

29 Dec 2025

·

Stayed 2 nights

Very friendly and helpful staff. Super convenient location.

10

Mary Nell

5 Jan 2025

·

Stayed 2 nights

Staff was excellent and very friendly. We’ll stay there again in the future.

4

Starla

5 Feb 2025

·

Stayed 1 night

Front desk was unattended when we arrived for check in about 4pm and I waited about 5 minutes for someone to come and help. Sidewalks and dog walk areas were not clean. A back entrance to the property close to the dog walking area was a non-working door with the key fob system and a stairwell exit door on the 3rd floor had no door knob. The ice machine on the 2nd and 3rd floors were out of order so we went to the first floor for ice. Overall poor experience. We've stayed at Home 2 Suites six times over the past 2 years and this experience is an outlier. Usually have a great experience--hope the Conway hotel can make improvements because we like the their pet friendly policies.

10

Sydney

16 Mar 2023

·

Stayed 1 night

We received remarkable service from staff

6

Jana

15 Dec 2025

·

Stayed 1 night

Front desk staff left a little to be desired. Prior to check-in I was told by Kevin that if I signed up for Hilton Honor Points, they would give us an early check-in, when we arrived at the hotel at 2pm. I was told there were no rooms available for early check-in and that the statement made to me was not true.... Eventually the Mgr was notified and she was able to put us in a room that miraculously became available.

10

Kenneth

6 Oct 2024

·

Stayed 1 night

Front desk staff was friendly and helpful. Great clean rooms and property was spotless! Lots of fun Halloween decorations were a nice surprise. Breakfast was great and the only inconvenience of the stay was that the digital key system through the Hilton app was not working throughout the hotel. Thanks for a great stay!

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Location

The location is convenient for highways, shopping, restaurants, and the convention center, and several guests described the area as safe.

Related guest reviews

10

Patricia

19 Jun 2025

·

Stayed 1 night

We spent the night while traveling through Conway. All employees we interacted with were very cordial and responsive to us. The hotel was clean, conveniently located and had all amenities that we needed

10

Kim

17 Jan 2025

·

Stayed 1 night

Nice hotel. Close to shopping and eatery’s.

10

Jamie

21 Jun 2025

·

Stayed 4 nights

I like proximity to almost everything! Nice place.

10

Brandi

18 Jun 2024

·

Stayed 2 nights

It was located in a good area. It was close to everything I needed.

10

Kellie

29 Dec 2025

·

Stayed 2 nights

Very friendly and helpful staff. Super convenient location.

10

Daniel

15 Oct 2024

·

Stayed 2 nights

It was conveniently placed close to the convention center

10

Shelly

12 Sept 2023

·

Great location, easy check in and safe area

8

Arnold

7 Dec 2024

·

Stayed 4 nights

This hotel was conveniently located, and the staff was friendly and helpful. The property was pretty well maintained, and there was lots of shopping nearby. I would stay at this hotel again.

10

James

23 Mar 2023

·

Stayed 2 nights

Very nice and clean hotel with a great location!

10

Gary

15 Aug 2024

·

Stayed 4 nights

perfect for my visit - close to everything I needed

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Dining

Breakfast draws many compliments for being good with multiple options, though others found items bland or not hot, and premade sandwiches dry.

Related guest reviews

10

stephanie

18 Jun 2025

·

Stayed 1 night

Very clean, room was very big, staff were kind and very helpful, breakfast was great with lots of choices. Nice there were washers and dryers so we could wash team jerseys.

10

Ruffin

3 Jun 2024

·

Stayed 1 night

Great space. Clean rooms. Excellent breakfast.

10

Amanda

3 Apr 2025

·

Stayed 1 night

Clean, comfortable, and spacious rooms. Breakfast was good and had several hot options. All staff were very friendly and helpful.

10

Brad

25 Jul 2025

·

Stayed 1 night

Great! Clean place, nice area, delicious breakfast. The staff was super sweet. Great stay.

8

Laura

23 Oct 2025

·

Stayed 1 night

The food on the breakfast bar was a little bland. The addition of gravy would be helpful. Also, a toaster that actually toasts a bagel would be great.

10

Amber

8 Oct 2024

·

Stayed 2 nights

It looks and feels like a brand new hotel! People were friendly. Breakfast was great!

10

Richard

13 Nov 2024

·

Stayed 4 nights

Poor selection for breakfast. Food was hardly warm!

8

Lacy

30 Jan 2024

·

Stayed 1 night

We chose this hotel for its pool and kitchen. We were in Conway for a wedding and live in another state, so we had no prior knowledge of the area. The location was excellent--we could walk to a number of stores including a large shopping center including HomeGoods. We were sadly disappointed in the pool. It was honestly colder than our fridge. We didn't make it in past our knees. If you're into ice baths, this is the place for you! The breakfast was amazing. I have a gluten allergy and had several food options. It was an incredible addition to our stay.

10

Kenneth

6 Oct 2024

·

Stayed 1 night

Front desk staff was friendly and helpful. Great clean rooms and property was spotless! Lots of fun Halloween decorations were a nice surprise. Breakfast was great and the only inconvenience of the stay was that the digital key system through the Hilton app was not working throughout the hotel. Thanks for a great stay!

10

Sheryl

5 Aug 2024

·

Stayed 1 night

This is a great hotel! Very clean and cute! The beds were comfy and the breakfast was wonderful!

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Month	Average price
January	US$100
February	US$112
March	US$127
April	US$134
May	US$136
June	US$147
July	US$133
August	US$138
September	US$137
October	US$146
November	US$121
December	US$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $248	17 $215	18 $191	19 $212
20 $148	21 $211	22 $185	23 $151	24 $130	25 $134	26 $134
27 $115	28 $142	29 $147	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $185	2	3 $213
4 $142	5 $172	6 $193	7	8	9 $206	10 $189
11 $142	12 $130	13 $150	14 $206	15 $196	16	17
18	19 $151	20 $178	21	22 $186	23 $222	24 $228
25 $138	26	27 $200	28 $212	29 $166	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessibleessible (Mob Hearing Accessible with Roll-In Showither)

Suite, 1 King Bed, Accessibleessible (Mob Hearing Accessible with Bathtub)

Studio, 2 Queen Beds, Accessibleessible (Mob Hearing Accessible with Bathtub)

Suite, 1 Bedroom

Studio, 1 King Bed, Accessible, Bathtub

Studio, 2 Queen Beds

Studio Suite, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites by Hilton Conway

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Prices for upcoming dates