Crowne Plaza HY36 Midtown Manhattan by IHG

The hotel was clean & the staff were very helpful. I will stay there again. The room was comfortable.

I was extremely happy with my stay! The staff was so incredibly nice and shoutout to Jennifer for taking such good care of me after I had gotten off a red eye flight and long day of travel. Everyone was lovely. The rooms are clean and comfortable and the location is top notch. Close enough to broadway and Times Square but not in the middle of the hustle and bustle. My only semi-issue was that everyone my AC turned on, I thought someone was breaking into my room and it woke me up often throughout the night. Aside from that, clean, comfortable, convenient and accommodating. Would stay here again!

We had an amazing stay at the Crown Plaza HY36. The room was beautiful, very comfortable, and spotless. Everything was perfectly clean and well maintained, which made a big difference for us. The location is also excellent and very convenient. But above all, what truly made our stay special was the incredible staff. Everyone was so welcoming, always smiling, and happy to help with anything we needed. They really made us feel at home and created such a warm and pleasant atmosphere. A special thank you to Edris, Yoni, Gurmey, and Kenny for their constant smiles and excellent service. And a very special thank you to Andrew for his exceptional service, attention to detail, and the truly warm and genuine way he treated us, something you don’t come across everywhere. We are already looking forward to our next visit!

Breakfast was awful. I was told it was sourdough bread, it was not. Porridge was stone cold and tasteless as made with water, had to return it. Came back hot but was obviously made with just water and no flavouring. Coffee was cold. Staff were stretched, room was not ready on arrival at 4pm. Asked for a quiet room, was given next to the lift. Mentioned it was my birthday and this was not acknowledged. Quite disappointed overall to be honest. Had high expectations.

Great hotel in a good location, 10 mins walk to Penn Station. Lots of places to eat close by. Comfy beds and pillows. Friendly staff.