Is parking available at the hotel?

Parking is available at the hotel. It is on-site and public, but specific details about whether it is covered or uncovered are not provided. Reservations are not mentioned as a requirement.

What type of breakfast is offered and what are the serving hours?

The hotel offers a buffet breakfast daily from 7:00 AM to 10:00 AM for a fee of approximately EUR 15 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities. Specific details about elevators and pool access features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Florence, within a 15-minute walk of Piazza di Santa Maria Novella and Central Market. It is approximately 0.7 miles from the Cathedral of Santa Maria del Fiore and other notable attractions.

What are the policies for guests staying with children?

Children are allowed at the hotel. The minimum age for children to stay for free is not specified.

c-hotels Joy Florence - 4-Star Comfort

Average nightly price at c-hotels Joy by month, last 12 months (USD)
Month	Average price
January	US$120
February	US$128
March	US$169
April	US$224
May	US$282
June	US$244
July	US$158
August	US$126
September	US$281
October	US$269
November	US$166
December	US$148

What guests think

At c-hotels Joy, travellers praise the super-convenient location by Santa Maria Novella station, consistently friendly staff, modern decor, and a well-regarded breakfast, making it an easy base for transfers and day trips around Florence and beyond.

Many also find it walkable to key sights and public transport, though the immediate area can feel gritty or busy at night and some street or station noise seeps into rooms. Rooms are often compact; multiple guests reported weak or unreliable air conditioning and inconsistent Wi-Fi. Cleanliness is generally strong, yet recurring comments mention bathroom drainage or ventilation issues and worn or dirty carpets or rugs. Expect a modern, well-run city stay best for travellers prioritising rail access and efficient day trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are modern with a relaxed lounge offering complimentary drinks and an evening bar with snacks; several guests appreciated nearby parking. A few noted the bar was closed on some nights and smoke from a public balcony drifted indoors.

Related guest reviews

10

Petra

17 Jun 2025

·

Stayed 2 nights

The staff was friendly and very helpful from the front desk agents, breakfast attendants and the bar staff. Breakfast was excellent with many options. The bar in the evening offered snacks and great drinks. We highly recommend the property. Thank you for making our stay comfortable.

10

Sarah

25 Aug 2024

·

Stayed 2 nights

A really convenient, modern and relaxed vibe to the hotel, a 15/20min walk to the Duomo and beyond to the Uffizi and Ponte Vecchio. Lots to see and do, walks, shopping, eating and drinking and the best gelato at Le Sorbetteria. The Joy hotel was clean accessible to everything you wanted to see as well as being 3 minutes from the train station, they offer you complimentary coffee, water and juices during the day on arrival as well as some sweet treats too. The rooms are modern well kept and bedrooms and beds tidied on a daily basis. Perfect

10

Konstantin

8 Nov 2024

·

Stayed 2 nights

Excellent choice a stone's throw from the train station and the tram to the airport. The area looks busy, but the hotel offers a relaxing and welcoming accommodations, very modern, clean, with excellent staff at the front desk (best team I encountered in my last 10-12 travels) Very professional, perfect english. The "library" with coffee/tea/juices/cakes is a very nice touch. Would happily stay there again

10

Melissa

11 Aug 2024

·

Stayed 1 night

Excellent lounge space with a/c, free cold drinks, great respite from hectic Florence around the check in & check out times.

8

JONGKEUN

28 Mar 2023

·

Stayed 2 nights

위치 좋아요 조식도 좋아요 엘베도 있어요 조식 준비해주셨던 스탭분이 아침마다 본조르노 인사를 반갑게 해주신게 좋았어요. 샤워부스 투명해서 커텐 쳐야해요 ㅋ 수압 좋았어요. 친환경샴푸,바디워시 써서 마음 편했어요^^

10

Lauren

24 Apr 2024

·

Stayed 1 night

Staff was amazingly helpful! Easy location with parking nearby

8

Melanie

24 Mar 2025

·

Stayed 6 nights

Centrally located, spotlessly clean and helpful staff, it’s a great place to stay to explore Florence plus easy to get the bus or train for adventures further afield. Despite the “soundproofed” rooms claim, they’re not and the noise from the road is also high at times. The bar was shut a number of evenings and don’t bother with a balcony unless you just want to smoke outside.

10

Chad

24 Jul 2023

·

Stayed 1 night

Very convenient to the train station, clean, comfortable and we even had a balcony. Front desk staff was very friendly. The only negative for us is that floor one has a public balcony where people smoke and it blows into the hallway.

8

Thaisa

16 Jun 2025

·

Stayed 3 nights

Bom hotel, confortável, próximo a estação e com uma caminhada de 15 min você chega ao centro histórico de Firenze. Um happy hour gostoso no lounge e atendentes muito atenciosos.

8

min-suk

18 Jan 2025

·

Stayed 2 nights

기차역앞에 있어서 접근성은 매우 좋아요.라운지에서 케익이나 주스를 무한정 마실수 있는것은 좋은것 같습니다. 저는 2일 동안 숙박을 했는데 음식의 종류는 대동소이합니다. 한국인 포함 동양계 관광객이 많은것 같습니다. 특이한것은 계란 후라이를 원할 경우 추가 요금을 받습니다. 객실은 아주 넓지는 않은데 욕실에 선반이나 옷걸이가 부족해서 샤워할때 좀 불편합니다. 그래도 나름 잘 지내다 왔습니다.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight clean rooms and solid housekeeping, but recurring issues include dirty or worn carpets/rugs and bathroom problems like mold or slow/blocked drains.

Related guest reviews

2

Kuei Hui

23 Oct 2025

·

Stayed 1 night

We checked in very late about 9:30pm. The staff informed us that we could add euro30 to upgrade the room. Everything seemed fine until we used the shower, which had a completely blocked drain. This was very troubling as it flooded the bathroom (very inconvenient to clean) and also prevented us from showering at all. When we checked out then informed the staff about this matter, they were not very understanding (we showed him the photo) and only said that it wouldn’t happen next time. Frankly, I do not think we will be returning to this hotel after this so bad experience.

6

Olga

16 Sept 2025

·

Stayed 1 night

It was ok but very poor value for money, room was tiny and it didn’t feel very clean. The bed was comfortable, good black out curtains, good aircon. Really didn’t like the fragrance they use in the room on arrival - cheap, unpleasant. Also, It smelled like mould in the bathroom due to poor air ventilation in the bathroom. Area around the train station is dodgy and always super busy but convenient for getting to and from airport. Staff was nice and it was convenient to leave the luggage at the hotel. Overall very average stay and I’m happy we only stayed there for one night.

10

Urs

17 Dec 2025

·

Stayed 2 nights

Schönes, modernes und sauberes Zimmer, sehr freundliches Personal.

2

Delong

28 Jan 2025

·

Stayed 2 nights

Dirtiest hotel ever! The rug under the bed is insane dirty! The pillows and bedding smell awfully smelly! The room has cheap fragrance ! Will never visit again! Give me my money back!

6

Michelle

17 Jan 2025

·

Stayed 2 nights

Location was great. Walking distance to train station. Room was a nice size but no tub. Shower was tiny. Shower was dirty and moldy. Breakfast was decent. Would not stay here again.

8

Lucy Mara

2 Feb 2026

·

Stayed 5 nights

Hotel simples, quarto e banheiro limpos, café da manhã bom e equipe simpática.

8

Yeuk Sin

16 Oct 2025

·

Stayed 2 nights

本來攞嘅房間床舖好污糟，已經晚上11點，通知職員立即幫我哋換房，職員真係好，早餐就一般啦，地點係近車站，但係感覺晚上不太安全沒有水提供，每支1.5 歐元

6

Yue

11 Dec 2023

·

Stayed 2 nights

Everything looks good, except the room carpet is very dirty.

6

Omar

7 Jun 2024

·

Stayed 4 nights

The carpet under the bed and the bathroom were dirty.

10

Chin Ling

20 Dec 2025

·

Stayed 3 nights

We really enjoyed our stay at the hotel. Staff are friendly and housekeeping was definitely above average.

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel contemporary but are frequently small, with several reports of weak or nonfunctioning A/C and limited storage. Wi-Fi reliability was inconsistent in multiple stays.

Related guest reviews

6

Saba

20 Nov 2025

·

Stayed 2 nights

It's too pricey every time someone is moving upstairs using the bathroom you can hear it you can't sleep too small the room for the price that I pay a lot

10

Khushbu

18 Oct 2024

·

Stayed 2 nights

We had an excellent experience. Lovely staff catered to our dietary requirements for breakfast. Hotel is nice and clean, located in good location. The only negative is rooms are small, there was no wardrobe for clothes.

8

Francine

9 Oct 2024

·

Stayed 1 night

Checked in around 13:00; room was ready. Got an upgrade in a larger room on the ground floor by reception as the hotel was full. Welcoming staff. Comfy bed, quality linen. One problem detected around midnight was the A/C was not working. We contacted the reception and they verified it without any luck. Hotel full, couldn’t relocate us. They proposed to leave the window opened and plugged in a mosquito repellent as window was left opened. Happy , our stay was for only 1 night. But overall the place was great.

6

Benjamin

8 Oct 2024

·

Stayed 3 nights

Our stay was a good experience, big trouble were room dimensions (much smaller than stated in the web site), it forced us to open and close our baggage many times, there was not enough room to have an open baggage and circulate in the room. Another problem: there was no space in the closet for the clothes.

2

Philippe

2 Oct 2024

·

Stayed 1 night

Terrible one night stay at this hotel in September. It is definitely not a 4 star, do not waste your money. Our AC did not work the entire night, we were basically in a hot box and got no sleep. We were up past midnight dealing with the front desk, trying to get a refund so we could book somewhere else but they said they weren't authorized because the hotel manager was away on vacation. I emailed the hotel manager the following week to express our disappointment with our stay and she responded by gaslighting me and telling me there was no problem and the AC had been fixed earlier that evening. So ridiculous.

6

Emon

27 Jul 2024

·

Stayed 2 nights

Liked the room. Tv is old and would be better if it had Netflix. The room was very hot. Didn’t feel like the AC worked at all. Would not recommend due to it being so warm

8

Melanie

24 Mar 2025

·

Stayed 6 nights

Centrally located, spotlessly clean and helpful staff, it’s a great place to stay to explore Florence plus easy to get the bus or train for adventures further afield. Despite the “soundproofed” rooms claim, they’re not and the noise from the road is also high at times. The bar was shut a number of evenings and don’t bother with a balcony unless you just want to smoke outside.

8

Nilson

9 Jan 2026

·

Stayed 3 nights

Hotel que vale o custo-benefício. Colado na estação de trem, próximo ao centro histórico de Firenze, tem um quarto de tamanho modesto, banheiro um pouco apertado, não tem muitas comodidade an o quarto, mas tem servido a de limpeza e entrega um bom serviço e café da manhã pelo preço ofertado.

6

Martin

12 Nov 2025

·

Stayed 2 nights

Good hotel. Been offered to pay for a room upgrade which I did. Unfortunately, room was located on 4th floor where the cleaning staff is located- they are very noisy early in the morning and even during evening. Avoid room on floor 4. And paying for the upgrade was probably not worth it.

8

Giuseppe

19 Jul 2024

·

Stayed 3 nights

Excellent property, air conditioning working perfectly and under my control. The only drawback was a very poor and weak Wi-Fi signal. Also, the neighborhood could be pretty intimidating at dusk...but plenty of Police in the area near the train station

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Service

Service is widely described as friendly, proactive, and helpful, with staff assisting early check-ins, medical needs, and follow-ups on forgotten items. Isolated issues included an unhelpful response to a maintenance problem, a door left unlocked after cleaning, and noisy housekeeping.

Related guest reviews

2

Kuei Hui

23 Oct 2025

·

Stayed 1 night

We checked in very late about 9:30pm. The staff informed us that we could add euro30 to upgrade the room. Everything seemed fine until we used the shower, which had a completely blocked drain. This was very troubling as it flooded the bathroom (very inconvenient to clean) and also prevented us from showering at all. When we checked out then informed the staff about this matter, they were not very understanding (we showed him the photo) and only said that it wouldn’t happen next time. Frankly, I do not think we will be returning to this hotel after this so bad experience.

10

Martha

27 May 2025

·

Stayed 2 nights

Excellent customer service! The front desk people are amazing. My husband needed a doctor ant they immediately helped us.

10

Michael

3 Nov 2025

·

Stayed 3 nights

The staff was very engaging and helpful. Alessandra and Matteo Z, in particular, made our stay a great experience. Thank you!

10

Fernanda

18 Feb 2026

·

Stayed 1 night

Quarto super aconchegante, equipe incrível! Fora que q localização para mim foi perfeita! No café da manhã fui super bem atendida! O cappuccino que eles fazem é mto bom! E o recepcionista Danielle especialmente foi muito gentil e alegre.

10

Juan

31 May 2025

·

Stayed 3 nights

We had a wonderful stay at C Joy Hotel! From the moment we arrived, the staff was incredibly friendly and welcoming. After a long international flight, we were so grateful that they were able to accommodate us with an early check-in—it made all the difference and allowed us to rest and recharge. The rooms were modern, clean, and very comfortable. We also loved the location—convenient and close to everything we needed. The entire experience was smooth and pleasant, and we truly felt taken care of. Highly recommend this hotel to anyone visiting the area. We'll definitely be staying here again in the future!

6

Bean

30 Jan 2025

·

Stayed 3 nights

The hotel has excellent location. Staff is very friendly, and passionate. Breakfast is good. However, the room condition is not up to standard esp the bathroom, and it’s smelly. Most importantly, the door lock requires special attention to lock properly, otherwise it cannot be locked. Our room door was locked when we went out, however, it was not locked properly by the hotel staff after clean-up. This will cause safety issue that made us feel unsecure.

10

Jose

9 Sept 2025

·

Stayed 1 night

Excelente el servicio en el check inn bastante atentos

6

Martin

12 Nov 2025

·

Stayed 2 nights

Good hotel. Been offered to pay for a room upgrade which I did. Unfortunately, room was located on 4th floor where the cleaning staff is located- they are very noisy early in the morning and even during evening. Avoid room on floor 4. And paying for the upgrade was probably not worth it.

10

sepehr

23 May 2023

·

Stayed 3 nights

The staff were great, courteous, and very helpful. They helped us navigate ZTL zones in Florence as well assisted out in sorting some in Siena. But mostly we were very appreciative of them contacting us when we left some very important items upon checking out of the hotel and making sure we were aware.

10

Qing

9 Sept 2025

·

Stayed 2 nights

Clean room. Excellent breakfast. very convenient location just steps from the train station. The staff is so nice and helpful. We checked in late and the front desk phoned a nearby restaurant to make sure we can still go for dinner. The breakfast staff offered to refill our water bottle for us. Thank you for providing five star service

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AI-generated summary based on recent guest reviews

Location

Steps from Santa Maria Novella station and within walking distance of major sights, trams, and buses. Multiple reviews note the area can feel gritty or unsafe at night and may be noisy or smelly near the station.

Related guest reviews

10

Silvio

14 Apr 2025

·

Stayed 3 nights

Localização excelente, staff atencioso, quarto muito confortável e café da manhã bem completo!

8

John

16 Jul 2023

·

Stayed 1 night

The staff was exceptionally friendly and helpful and the location was extremely convenient to the train station. However the plumbing smelled bad and the street outside did not feel safe.

6

Tina

1 Sept 2025

·

Stayed 3 nights

Ok hotel,, close to train station,not a very nice area tho, Breakfast was Average,,

10

Clive

24 Sept 2023

·

Stayed 2 nights

Great service very convenient location but noisy with the trains station

8

Rodney

24 Apr 2025

·

Stayed 2 nights

This property is in a gritty part of Florence, which to me is a gritty town.

10

laykian

4 Dec 2022

·

Stayed 19,325 nights

Didn’t book this place earlier because I thought that it would be unsafe (near the train station). I was wrong. I felt safe and slept well. Will book this hotel again when I come back to Florence.

8

Nilson

9 Jan 2026

·

Stayed 3 nights

Hotel que vale o custo-benefício. Colado na estação de trem, próximo ao centro histórico de Firenze, tem um quarto de tamanho modesto, banheiro um pouco apertado, não tem muitas comodidade an o quarto, mas tem servido a de limpeza e entrega um bom serviço e café da manhã pelo preço ofertado.

8

Horst

7 Apr 2025

·

Stayed 2 nights

The breakfast was excellent and staff were caring. The sewer outside stinks up the place and vultures swarming outside are very annoying by the train station.

10

Julie

12 Jul 2025

·

Stayed 3 nights

A great little hotel with a tram, bus and train stop right outside. Only a 10-15 walk to major tourist area and close to many restaurants. Clean and updated hotel with very friendly staff. Excellent breakfast in the morning for an additional cost.

10

Macarena

29 Dec 2025

·

Stayed 2 nights

Hotel con buena ubicación próximo a la estación central y a las atracciones principales. La habitación amplia y muy cómoda. El desayuno variado.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and variety, and several guests enjoyed bar snacks and happy hour. A few found breakfast average or noted extra charges for items like fried eggs.

Related guest reviews

10

Petra

17 Jun 2025

·

Stayed 2 nights

The staff was friendly and very helpful from the front desk agents, breakfast attendants and the bar staff. Breakfast was excellent with many options. The bar in the evening offered snacks and great drinks. We highly recommend the property. Thank you for making our stay comfortable.

10

Margaret

31 Oct 2024

·

Stayed 6 nights

We really enjoyed this hotel. Breakfast was outstanding the young woman who mostly ran. It was amazing. Everyone at the reception desk were incredible lovely lounge area close to everything including the train station.

10

Rhonda

14 Sept 2024

·

Stayed 2 nights

Easy walk from SMN station. Close to many restaurants and an easy walk to the river or central Florence. Fantastic staff at breakfast and also at reception. Clean spacious room with a large window. Only request would be for some English TV channels

10

Joseph

14 Jul 2023

·

Stayed 2 nights

Excellent breakfast! The lady that took care of the breakfast area was so nice! Very convenient to the main train station of Florence. Rooms are a bit small, even compared to comparatively priced rooms on this Europe trip.

8

Lucy Mara

2 Feb 2026

·

Stayed 5 nights

Hotel simples, quarto e banheiro limpos, café da manhã bom e equipe simpática.

10

Jessica

10 Jul 2025

·

Stayed 3 nights

clean, quiet, cosmopolitan, GREAT air conditioning, great and helpful staff, good breakfast, would stay again.

8

min-suk

18 Jan 2025

·

Stayed 2 nights

기차역앞에 있어서 접근성은 매우 좋아요.라운지에서 케익이나 주스를 무한정 마실수 있는것은 좋은것 같습니다. 저는 2일 동안 숙박을 했는데 음식의 종류는 대동소이합니다. 한국인 포함 동양계 관광객이 많은것 같습니다. 특이한것은 계란 후라이를 원할 경우 추가 요금을 받습니다. 객실은 아주 넓지는 않은데 욕실에 선반이나 옷걸이가 부족해서 샤워할때 좀 불편합니다. 그래도 나름 잘 지내다 왔습니다.

10

Renata

6 May 2024

·

Stayed 3 nights

Excelente Hotel Super bem localizado pois fica muito próximo a estação de trem ao redor do hotel tem muitas opções de restaurantes maravilhosos Café da Manha do hotel é excelente Atendimento de todos os funcionários foi perfeito, super prestativos. Hotel super novo e super limpo, cama super confortável.

10

Qing

9 Sept 2025

·

Stayed 2 nights

Clean room. Excellent breakfast. very convenient location just steps from the train station. The staff is so nice and helpful. We checked in late and the front desk phoned a nearby restaurant to make sure we can still go for dinner. The breakfast staff offered to refill our water bottle for us. Thank you for providing five star service

10

Julie

12 Jul 2025

·

Stayed 3 nights

A great little hotel with a tram, bus and train stop right outside. Only a 10-15 walk to major tourist area and close to many restaurants. Clean and updated hotel with very friendly staff. Excellent breakfast in the morning for an additional cost.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $291	17 $215
18 $169	19 $186	20 $196	21 $193	22 $193	23 $198	24 $216
25 $196	26 $224	27 $215	28 $215	29 $239	30 $224	31 $224

Su	Mo	Tu	We	Th	Fr	Sa
1 $158	2 $146	3 $155	4 $171	5 $171	6 $163	7 $181
8 $149	9 $154	10 $176	11 $182	12 $253	13 $239	14 $185
15 $168	16 $157	17 $154	18 $154	19 $171	20 $170	21 $181
22 $146	23 $164	24 $163	25 $255	26 $243	27 $256	28 $189
29 $156	30 $143

c-hotels Joy

Prices for c-hotels Joy

Monthly average prices

About this property

Location

Room options

Comfy

Single Room, No Windows

Smart

Junior Suite

Classic Con Balcone

Comfy Con Balcone

Classic Double Room

Spacious

Comfort Double Room, Mobility Accessible

Guest reviews of c-hotels Joy

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about c-hotels Joy

Prices for upcoming dates

Business details