Name: Hotel Cielo
Address: Calle 4 entre la 5ª y 10ª Avenida, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, MX
Price range: $42–$79 per night
Rating: 8.15

What guests think

At Hotel Cielo, travelers consistently praise the central location steps from Fifth Avenue and the beach, its traditional charm, and friendly staff, while also noting a lively nightlife nearby that can bring significant noise late into the night.

Rooms are comfortable with a classic Mexican style and, in some cases, spacious, though some guests report thin curtains that let in light and the absence of a mini fridge, with one noting limited hot water. Cleanliness receives strong praise overall, with only a few reports of odors or a roach. The attached restaurant draws compliments for tasty food and convenience. Expect a charming stay suited to travelers who value location and character over complete quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reviews highlight a connected restaurant with good food and convenience. Little else about facilities is discussed.

Related guest reviews

8

Asmaaa

Oct 11, 2025

·

Stayed 3 nights

My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10

8

Lorena

Jul 9, 2025

·

Stayed 2 nights

The restaurant across the way was way too loud.

10

Vicente

Dec 30, 2023

·

Stayed 5 nights

Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak

10

ADA

Aug 12, 2025

·

Stayed 5 nights

This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.

10

zev

Feb 13, 2025

·

Stayed 3 nights

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.

6

Michel

Mar 1, 2024

·

Stayed 3 nights

Le décor boutique belle terrasse sur le toit avec vu sur la mer , aucun service dommage que la piscine air été mis hors service et enterrée

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10

karen

Jul 28, 2025

·

Stayed 2 nights

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.

10

Kristen

Jan 25, 2026

·

Stayed 1 night

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!

10

Amr

Feb 7, 2023

·

We loved our stay at this hotel. The location was great, where it's right on 5th avenue. The room was perfect for 3 adults. The 247 concierge was great and super helpful. The balcony overlooked the intersection where there was constant action; street performers, mariachi's, braiding, graffiti and painting artists. The restaurant below was also a hot spot for good food. The walk to the beach was exactly 3 minutes to a prime spot in Playa Del Carmen. We would certainly recommend this property and would certainly love to stay there again.

10

Mitzi

Jan 11, 2025

·

Stayed 3 nights

Great service from staff. Hotel is in the mix of it all. And great restaurant connected.

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Cleanliness

Rooms and common areas are generally very clean, and housekeeping is praised across reviews. A few guests reported issues such as odors or a roach.

Related guest reviews

4

Gumercindo

Apr 9, 2023

·

Stayed 2 nights

The service was good no complains there. There were roaches in our room. Very disappointed because this hotel had 4.5 stars when I looked it up. This is definitely not a family friendly area. It is loud outside lots of noise, people music till passed 3am.

6

Janine

Apr 12, 2024

·

Stayed 2 nights

It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very good. Due to the conditions of the property, I won’t stay again. It’s also a perfect location.

10

Vicente

Dec 30, 2023

·

Stayed 5 nights

Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak

8

Rosa Maria Vasquez

Sep 17, 2025

·

Stayed 5 nights

es muy conveniente para desplazarse, las camas muy comodas, todo muy limpio, la habitacion muy espaciosa,

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10

ADA

Aug 12, 2025

·

Stayed 5 nights

This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.

10

Ruben

Apr 8, 2025

·

Stayed 6 nights

The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry.

10

Kristen

Jan 25, 2026

·

Stayed 1 night

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!

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Rooms

Rooms feature traditional decor and comfortable beds, with some spacious layouts and balconies. Several reviews note thin curtains that let in early light and the lack of a mini fridge.

Related guest reviews

8

Asmaaa

Oct 11, 2025

·

Stayed 3 nights

My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10

8

veronica

Jul 8, 2024

·

Stayed 1 night

Todo muy bien, en el hotel, lo unico que requiere cortinas mas grandes y con blackout porque entra muchisima luz desde que amanece

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8

Rosa Maria Vasquez

Sep 17, 2025

·

Stayed 5 nights

es muy conveniente para desplazarse, las camas muy comodas, todo muy limpio, la habitacion muy espaciosa,

Translate

10

zev

Feb 13, 2025

·

Stayed 3 nights

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.

10

Gordon

Oct 10, 2025

·

Stayed 3 nights

Only thing I would have changed was the curtains. A lot of light came into the room at night.

10

Vishnu

Oct 19, 2025

·

Stayed 1 night

Very good Rooms , next to beach , Staff are friendly staff

6

Justin

Jul 3, 2025

·

Stayed 1 night

Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.

8

SANDRA

Jul 14, 2025

·

Stayed 5 nights

Liked the property overall had all the needed amenities just wished it had a mini fridge

10

Amr

Feb 7, 2023

·

We loved our stay at this hotel. The location was great, where it's right on 5th avenue. The room was perfect for 3 adults. The 247 concierge was great and super helpful. The balcony overlooked the intersection where there was constant action; street performers, mariachi's, braiding, graffiti and painting artists. The restaurant below was also a hot spot for good food. The walk to the beach was exactly 3 minutes to a prime spot in Playa Del Carmen. We would certainly recommend this property and would certainly love to stay there again.

10

Adrienne

Jan 12, 2022

·

Stayed 1 night

It was an amazing stay however the walls were a little thin and we could hear everything people were saying

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Service

Staff are consistently friendly, helpful, and attentive, with shout-outs to the front desk and management for going above and beyond.

Related guest reviews

8

Asmaaa

Oct 11, 2025

·

Stayed 3 nights

My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10

10

Sean

Dec 7, 2025

·

Stayed 1 night

Great location, friendly staff!

10

Jason

Apr 28, 2022

·

Stayed 3 nights

Excellent front desk staff.

10

Rosalind

Mar 24, 2025

·

Stayed 2 nights

The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it

10

Vishnu

Oct 19, 2025

·

Stayed 1 night

Very good Rooms , next to beach , Staff are friendly staff

10

Tammy

Feb 27, 2025

·

Stayed 2 nights

Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful

10

Camila

Apr 2, 2025

·

Stayed 6 nights

Super friendly and helpful staff!

10

karen

Jul 28, 2025

·

Stayed 2 nights

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.

10

Kristen

Jan 25, 2026

·

Stayed 1 night

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!

10

Mitzi

Jan 11, 2025

·

Stayed 3 nights

Great service from staff. Hotel is in the mix of it all. And great restaurant connected.

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Location

Very central—steps to Fifth Avenue and a short walk to the beach and transport. The lively area brings late-night noise.

Related guest reviews

8

Asmaaa

Oct 11, 2025

·

Stayed 3 nights

My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10

10

Sean

Dec 7, 2025

·

Stayed 1 night

Great location, friendly staff!

10

Vishnu

Oct 19, 2025

·

Stayed 1 night

Very good Rooms , next to beach , Staff are friendly staff

10

Ruben

Apr 8, 2025

·

Stayed 6 nights

The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry.

10

Dwayne

Dec 9, 2024

·

Stayed 3 nights

This is a great little hotel just off of Avenida Quinta and a block from the beach. Alberto and Leticia at the front desk will take great care of you! This will be our place to stay whenever we visit PDC!

10

karen

Jul 28, 2025

·

Stayed 2 nights

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.

10

Kristen

Jan 25, 2026

·

Stayed 1 night

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!

10

Amr

Feb 7, 2023

·

We loved our stay at this hotel. The location was great, where it's right on 5th avenue. The room was perfect for 3 adults. The 247 concierge was great and super helpful. The balcony overlooked the intersection where there was constant action; street performers, mariachi's, braiding, graffiti and painting artists. The restaurant below was also a hot spot for good food. The walk to the beach was exactly 3 minutes to a prime spot in Playa Del Carmen. We would certainly recommend this property and would certainly love to stay there again.

10

Marciel

Sep 9, 2023

·

Stayed 8 nights

Location is everything. Right in the heart of PDC.

10

Ana

May 28, 2025

·

Stayed 7 nights

It is great one block to the beach! It is safe! Close to stores and restaurants!

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Dining

The on-site or connected restaurant is praised for tasty food and convenience. One review noted loud music from a nearby venue.

Related guest reviews

8

Lorena

Jul 9, 2025

·

Stayed 2 nights

The restaurant across the way was way too loud.

10

Vicente

Dec 30, 2023

·

Stayed 5 nights

Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak

10

ADA

Aug 12, 2025

·

Stayed 5 nights

This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.

10

zev

Feb 13, 2025

·

Stayed 3 nights

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.

10

Kristen

Jan 25, 2026

·

Stayed 1 night

Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!

10

Amr

Feb 7, 2023

·

We loved our stay at this hotel. The location was great, where it's right on 5th avenue. The room was perfect for 3 adults. The 247 concierge was great and super helpful. The balcony overlooked the intersection where there was constant action; street performers, mariachi's, braiding, graffiti and painting artists. The restaurant below was also a hot spot for good food. The walk to the beach was exactly 3 minutes to a prime spot in Playa Del Carmen. We would certainly recommend this property and would certainly love to stay there again.

10

Mitzi

Jan 11, 2025

·

Stayed 3 nights

Great service from staff. Hotel is in the mix of it all. And great restaurant connected.

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Month	Average price
January	$100
February	$92
March	$82
April	$61
May	$57
June	$60
July	$58
August	$48
September	$47
October	$46
November	$65
December	$120

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $43	19 $42
20 $44	21 $46	22 $45	23 $44	24 $45	25 $43	26 $42
27 $42	28 $44	29 $42	30 $43

Su	Mo	Tu	We	Th	Fr	Sa
				1 $44	2 $43	3 $43
4 $43	5 $46	6 $43	7 $44	8 $45	9 $46	10 $45
11 $45	12 $45	13 $45	14 $45	15 $46	16 $46	17 $46
18 $46	19 $47	20 $46	21 $46	22 $53	23 $46	24 $46
25 $54	26 $46	27 $55	28 $46	29 $46	30 $79	31 $79

Hotel Cielo

Prices for Hotel Cielo

Monthly average prices

About this property

Location

Room options

King Room with Balcony

Double Room

King Room

Quadruple Room

Basic Triple Room

Family Room with Balcony

Guest reviews of Hotel Cielo

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hotel Cielo

Prices for upcoming dates