Clayton Hotel Belfast City

I really like this hotel. It does everything that I want it to. The staff are so helpful, the rooms are well appointed and clean and the breakfast is excellent. It is also within walking distance of the city centre and the Grand Central Station.

when we arrived the room we got govren (419) was clearly different to the pictures on both the hotels.com site and the clayton hotel website and not what we had booked - i booked Deluxe Double and got a double with single bed. Although there was a table in the room there were no chairs for the table as show in the pictures the room was not very clean when we arrived; there was part of a biscuit on the skirting board, there were stains on the bed throws and the carpet had more stains on it; and i dread to think what they were. we were woken by the cleaner trying to get into the room after the first night and i said we were going out shorlty and to come back later - they did not return to service the room so i had to go to reception to get fresh towels (reception couldnt have cared less when i was not happy at having to get fresh towels) as the ones we had in the room had to be used to mop up the floor as there was no seal along the bottom of the shower screen so the floor flooded, the overall bathroom wasnt very clean and there was severe mould along the edge of the bath and around the shower screen frame and around the fittings on the bath, the mosaic tiles grout on the shower head wall looked to be that old that it was black and uncleanable. there was paper and dirt along the edge of the wall underneath the curtains so clearly not getting cleaned properly. there were leaves outside our door that were there all 3 days, this is not a 4 star hotel based on the room i received

Have been here for the past 4 years and all was perfect which is why we kept coming back this time it was awful the staff the rooms the whole lot is just gone very down hill….. constantly calling to re ask for the same things even after waiting 30/40 mins each time there was poo in the sides of the toilet bowl.. we raised the issues going on with a night porter after waiting 1 hour for some toilet roll and he said how the receptionist is slow and new. We stayed for 4 nights costing over €700 I would never ever come back again now which is awful after 4 years it really has gone down hill. The smell coming from either the curtains or the carpets is absolutely vile had to have the 2 windows open all day/night also

Hotel was good, service was good, parking was inconvenient.

Great comfortable clean room