Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee of approximately USD 26 for adults and USD 13 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of USD 88 per vehicle (one-way) and is available 24 hours. Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property prior to arrival is recommended.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Hanoi, just a 3-minute walk from West Lake and a 4-minute drive from Dong Xuan Market. It is approximately 2.3 miles from the Ho Chi Minh Mausoleum and 2.7 miles from the Thang Long Water Puppet Theatre.

Does the property have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is available seasonally.

What are the policies for guests staying with children?

Children aged 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 45.36 per night. Advance request or confirmation is required for rollaway bed availability.

InterContinental Hanoi Westlake Hotel

Average nightly price at InterContinental Hanoi Westlake by IHG by month, last 12 months (USD)
Month	Average price
January	$177
February	$144
March	$170
April	$181
May	$155
June	$141
July	$140
August	$134
September	$139
October	$168
November	$216
December	$182

What guests think

At InterContinental Hanoi Westlake by IHG, travelers consistently praise the tranquil lakeside setting, generous breakfast, and scenic over-water views, while noting that the property shows its age with dated rooms and occasional maintenance or humidity issues.

Service is widely described as exceptionally friendly and accommodating, with thoughtful gestures, though a few guests encountered slow restaurant attention or delays at check-out. The lakeside location offers quiet respite from the Old Quarter, but taxis or ride-hailing are typically needed and some find the immediate area less exciting. The pool, gym, and popular Sunset Bar stand out, and several guests appreciated club lounge access. A calm lakeside escape suits those prioritizing relaxation over proximity to the Old Quarter.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the well-equipped gym (with sauna/steam), a pleasant pool, and the popular Sunset Bar; several also valued club lounge access. A few noted the pool can feel small or crowded, and facilities show some age.

Related guest reviews

10

Steve

Jan 18, 2026

·

Stayed 1 night

員工服務無懈可擊，親切且幾乎能馬上關注需求；健身房乾淨舒適，三溫暖有蒸氣室跟烤箱，運動完梳洗還有香香的Byredo! 早餐選項豐富，而且非常好吃，值得推薦！

10

ANDRES

Apr 22, 2025

·

Stayed 5 nights

Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.

10

Krunal

Jul 18, 2024

·

Stayed 1 night

The on water - lake view rooms from the Resident Pavillion are just amazing. Rooms very super clean. Service is amazing and all staff are very courteous. Swimming Pool is well maintained.

8

Camille

Nov 22, 2022

·

Stayed 1 night

Hôtel situé à Westlake donc plus éloigné de la vieille ville et des principaux attraits touristiques (10min de taxi) mais en plein cœur du quartier des expatriés donc choix intéressant et varié de restos/cafés/boutiques Ambiance d’un grand hôtel où se tiennent réceptions et conférences donc plus impersonnel comme lieu et service Chambre propre mais salle de bain vieillissante Piscine relativement petite avec enfants bruyants et peu de chaises longues L’hôtel est vieillissant et pour un 5 étoiles ainsi que le prix, un peu déçu de notre expérience à l’Intercontinental

10

Andrew

May 20, 2025

·

Stayed 1 night

Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!

10

mohammed

Nov 25, 2025

·

Stayed 4 nights

Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋

8

MORITA

Aug 21, 2024

·

Stayed 3 nights

スタッフが素晴らしかったです。みなさんとても優秀で客をよく見ていて気働きが出来、とても気持ち良い対応をしてくださいました。今までたくさんのホテルに泊まってきましたが、ジムは一番充実していました。スタジオもあり、マシンの新しく数も多く、ジム自体も広く、素晴らしかったです。朝食も種類が多く、クオリティも高くとても良かったです。

10

Ane Dalsnes

Sep 25, 2024

·

Stayed 2 nights

Great place. Nice hotel, nice outdoor pool. Great staff.

10

Anders

Jul 10, 2024

·

Stayed 3 nights

Super nice hotel - particularly the rooms over the water. There are not so many facilities outside the hotel, but what is there is excellent e.g. the pool and the sunset bar. It’s a great choice if you want to stay at a hotel which provides you with quiet oasis to retreat to after a day in the buzzing city. We stayed there with our 10 year old son.

10

Samarjit

Apr 12, 2023

·

Stayed 3 nights

Wonderful stay with family for 3 days with staff taking excellent care of all our needs and going out of the way to make our stay comfortable and pleasant. The services offered in the Club lounge are excellent, not to mention every friendly Mr. Minh who takes great care of our needs and great to have a chat!

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe rooms and public areas as clean, but several mention damp or musty odors and worn or dusty carpets, plus occasional insects. Standards feel inconsistent in places.

Related guest reviews

6

Myungsim

Jul 24, 2024

·

Stayed 5 nights

호텔방에 카페트는 빨리 교체해야할듯 너무 더럽고 오래돼서 숙박하는 동안 불쾌했어요 직원들은 친절했고 아침식사는 변화가 없었습니다

10

SEUNGMIN

Jun 11, 2024

·

Stayed 3 nights

모두 만족했지만 침대 아래에 깔려있는 카페트가 오래되었고 깨끗하게 관리되고 있지 않았습니다. 직원들은 너무 친절했고 조식도 맛있었습니다.

6

Zdzislaw

Mar 18, 2025

·

Stayed 2 nights

We like the location, the excellent pool, the very good restaurant for breakfast and dinner and the very helpful staff. The standard of the room was not up to par. The carpet was full of dust and under the carpet it looked like it had never been vacuumed. In our opinion the standard of the room must meet the hotel rating and is not worth the price charged for staying at this hotel.

8

TAESEOK

Jun 13, 2025

·

Stayed 1 night

에어컨 곰팡이 냄새가 너무 심합니다

2

Chung yee

Apr 22, 2024

·

Stayed 4 nights

All furniture and facilities are old The power in my room all switch off suddenly in 15 mins, Also the towel and bathroom not very clean The breakfast is pretty good

10

Agnes

Jun 5, 2025

·

Stayed 2 nights

Great service and clean hotel .. it was spacious and the bed comfortable as well.

4

Anna

Sep 24, 2025

·

Stayed 1 night

Ive been to many other intercontinental hotels, and this one is quite disappointing. This property needs some upgrade.. i believe 5 star hotels should always keep up with maintenance of their property. Room have a moldy smell and ac dont work well. The water also have a scent when turned on in the shower. The outside of my room have bugs… / lizards.. bed have smekk and very uncomfortable. For a kingsixe room that was bookeed, two twin beds were combined therefore theres a gap in between. Very uncomfortable for my husband and i. Willl not be returning to this one as much as i would love to .

10

Aileen

Oct 29, 2024

·

Stayed 1 night

Friendly and helpful staff. Our room was spacious and clean.

6

Dominic

Sep 11, 2024

·

Stayed 1 night

Our room leaked.

10

Jason

Nov 14, 2025

·

Stayed 2 nights

Great location. Friendly staff, clean rooms, and nice restaurants. Will stay again next time in Hanoi.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with balconies and strong lake or over-water views, offering a comfortable stay. Decor and in-room technology feel dated for some, and a few noted hard beds or weaker AC.

Related guest reviews

8

Paul

Apr 6, 2025

·

Stayed 3 nights

The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.

6

anne

Apr 21, 2024

·

Stayed 7 nights

Rooms are quite dated . Tv old and not working very well . Beds extremely hard Old carpet in room needs replacing Staff however excellent and kept rooms clean

10

Shahinda

May 9, 2025

·

Stayed 2 nights

Lovely hotel with spacious room , balcony and a wonderful view.it was good to escape the crowded old quarter and it is not far away from the hotel. We booked a stay at the hotel 6 years ago for a honeymoon that we didn’t mange to make it due to a war conflict in our country and it was nice to finally come to the hotel snd vietnam

10

Masaru

Apr 1, 2023

·

Stayed 3 nights

ビューが素晴らしいです。水上の部屋は非日常間があってとてもいいです。

10

MING JUI

Dec 1, 2024

·

Stayed 2 nights

很棒的早餐、很大的客房空間，只是裝潢及傢俱有些舊了。

10

Kishore

Nov 29, 2024

·

Stayed 3 nights

The staff is their best asset. They were excellent in every department. The breakfast was awesome. And our room had a super view across the lake.

8

Naveena

Oct 13, 2024

·

Stayed 2 nights

An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.

10

mohammed

Nov 25, 2025

·

Stayed 4 nights

Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋

10

Hidehiro

Mar 2, 2025

·

Stayed 7 nights

I stayed at this hotel for seven days for a "workation". Since I had to work remotely for my job in Japan, I wanted to be particular about my room. The first room I was assigned had a view of the lake, but it was partially obstructed by the walls of other rooms, which was a bit disappointing. So, I decided to ask the hotel staff if I could switch to a room with a wider view of the lake. They kindly accommodated my request by the afternoon of the same day. Later, the manager even called to check on my stay, which made me feel well taken care of. The hotel's breakfast and restaurant were excellent. I also ordered in-room dining several times, and both the delivery timing and the quality of the food were impeccable, making for a very satisfying experience. I would love to stay here again next year.

6

James

Apr 2, 2025

·

Stayed 5 nights

The property was dated. The service staff was great as always, but the rooms need to be upgraded right away. The Wi-Fi needs to be 5G not 2.4. It's 2025, not 1995. If IHG Prides itself on quality, then read this review and spend the money to restore this property to what the traveling public comes to expect when staying at an IHG property.

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AI-generated summary based on recent guest reviews

Service

Service is a standout: staff are friendly, attentive, and often go above and beyond with thoughtful help and special gestures. Occasional lapses include slow restaurant attention, rigid policies, or delays at check-out.

Related guest reviews

10

Manish

Mar 23, 2024

·

Stayed 4 nights

We loved our stay at InterContinental Hanoi Westlake. There concierge staff named “Tran Hue” also known as Mia was the best. She went above and beyond to provide the best customer service. She was very polite and helpful in booking all our private tours. Thank you so much again.

10

TAIYO

Sep 3, 2025

·

Stayed 3 nights

Hotel staff was always friendly and helpful. Very good service.

10

Johan

Dec 31, 2025

·

Stayed 5 nights

Most comprehensive breakfast in town. Service was impeccable. I only had one single gripe, that was that there was no bidet sprayer. Oh, the directions and signage for the massage was lacking and confusing.

10

Melinda Jill

May 6, 2025

·

Stayed 3 nights

The staff were exceptionally helpful and we loved the sunset bar and restaurant. The room amenities had everything including a sewing kit which came in handy. I would definitely recommend it to friends and stay there again if in Hanoi.

6

Satyakam

Jun 27, 2024

·

Stayed 1 night

Stay overall was nice. Sunset restaurant went an extra mile to accommodate us for a late dinner. Room was good. The only negative was the check out experience. We were in a big hurry as we were late for our flight and the check out staff did nothing to help. Rather delayed the final billing due to a confusion at their end

10

祥司

Nov 11, 2025

·

Stayed 4 nights

喧騒の街から外れた静かなロケーション、何よりスタッフの皆様全員の温かい気持ちと行動は、見事でした。素晴らしい！！残念ながら、ハノイ旧市街地で家内が足を骨折するアクシデントがありましたが、スタッフの皆々様による献身的で真に適切なご対応を頂きました。お名前は、Tao様とImura様と記憶しています。又、その報告を受けたマネージャー様が何かと不便であろうと、部屋を替えて頂けました。感謝、感謝です。朝食も毎日美味しく、楽しませて頂きました。御礼申し上げます。

6

Daewon

Jun 23, 2025

·

Stayed 1 night

네임밸류/가격 대비 만족스럽지 못한 경험이었네요. 재방문 의사는 없습니다. 체크인 담당자 이름은 기억나지 않으나 여자분이 책을 읽듯이 너무 빠른 속도로 이야기해서 다시 한번 되묻기도 했네요. 제가 영어를 잘하는 편인데도 다시 물을 정도였으니 진짜 정보를 주려는 마음이 없었고 해야하니까 기계처럼 말한 느낌. 호텔 내부 인테리어/룸컨디션은 전반적으로 오래된 느낌이나 룸은 커서 좋았음. 화장실도 넓고 욕조도 있어서 좋았음. 전반적으로 가구/인테리어가 올드함...발코니로 나가는 문은 버튼을 눌러서 열고 닫는 미닫이 문인데 잠궈도 문이 열림. 작은 부분이나 안전과 관련된 부분을 방치한다는 것에 실망함 가장 불편한 점은 습도. 너무 습해서 방에 비치된 제습기를 켜지 않으면 눅눅해서 잠을 못 잘 지경. 호수 위에 있으니 어쩔 수 없다라고 하기에는 정도가 너무 심함. Sunset Bar에 오후 10시쯤 도착해서 주문하는데 마감시간이 아님에도 불구하고 직원들이 폰만 보고 있고 손님들을 챙기지 않음. 맥주 3개를 마셨는데 불러도 못 들어서 두 번째는 내가 직접 가서 주문을 함. 비가 와서 내부에 있었지만 날씨가 좋으면 밖에서 호수보면서 한 잔 하기에는 좋을 듯.

10

Ernest

Mar 12, 2025

·

Stayed 3 nights

The resort lived up to my expectations and then some. The staff were all attentive, very courteous, and professional. I was celebrating a special occasion and the resort provided me with a welcome gift to congratulate me on my special occasion which was very thoughtful and much appreciated by me. I would definitely stay here again in the future.

10

Lee

Jan 20, 2026

·

Stayed 3 nights

객실과 편의시설 모두 좋았고, 특히 직원분들이 항상 웃음과 함께 친절하게 응대해 주셔서 너무 좋았습니다 ^^

10

Tineka

Apr 9, 2025

·

Stayed 1 night

The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.

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Location

Tranquil West Lake setting provides a quiet retreat and views, typically 10-20 minutes by taxi from the Old Quarter. Some guests found the area less lively and noted mosquitoes around the lake.

Related guest reviews

8

Paul

Apr 6, 2025

·

Stayed 3 nights

The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.

10

Tho

Mar 2, 2025

·

Stayed 4 nights

Quiet and nice lake views. Accommodating and service oriented staff. Very good breakfast.

10

NARA

Mar 5, 2023

·

Stayed 4 nights

전반적으로 훌륭하고 좋은 숙박이었다. 다만 여행지 중심에서는 거리가 좀 있는 편이니 참고

10

Marco

Dec 30, 2023

·

Stayed 3 nights

Ottima posizione, suggerisco le villette sull’ acqua. Personale gentile ed efficiente. Lo raccomando

8

Miyuki

Aug 18, 2025

·

Stayed 3 nights

賑やかな中心街から離れているので、交通手段がタクシーしかなく少し不便でした。タクシー料金は決して高くはないのですが、運転手によって料金が異なり、困惑しました。ホテル自体は広々としたお部屋でゆっくり過ごせました。

6

Myongjee

Jun 16, 2024

·

Stayed 3 nights

Located in a quiet area, but far from the key areas for fun. I was aware of this while booking the hotel but it was actually not the most convenient once I arrived at the destination. Hotel is okay, not as nice as the pictures. Facility was kind of outdated. If you are visiting for just a few days as a traveler, I recommend staying in the Old Quarter area instead.

10

Jason Marc

May 5, 2024

·

Stayed 4 nights

The hotel is in a quiet part of Hanoi, about 20 minutes or so from the Old Quarter. The outdoor look is a bit dated, but the room was comfortable. Excellent staff and service.

8

Naveena

Oct 13, 2024

·

Stayed 2 nights

An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.

10

mohammed

Nov 25, 2025

·

Stayed 4 nights

Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋

8

Philip

Aug 12, 2025

·

Stayed 1 night

A bit of a boring hotel to be honest in a reaktuveky boring area away from downtown Hanoi. We had a room on the lake for just half a day before a late evening flight - and the hotel is located just 35 min from Noi Bai Airport which was convenient. But for a longer stay in Hanoi where you also want easy walking access to sights and attractions it is recommended to stay at the Old Quarter. The area around this hotel is not interesting at all. The service at the hotel was overall pleasant and speedy - but in general the hotel seem a bit old and not that interesting

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality, and several guests enjoyed on-site venues. Some reported repetitive buffet items or underwhelming dishes or service at certain outlets.

Related guest reviews

10

Steve

Jan 18, 2026

·

Stayed 1 night

員工服務無懈可擊，親切且幾乎能馬上關注需求；健身房乾淨舒適，三溫暖有蒸氣室跟烤箱，運動完梳洗還有香香的Byredo! 早餐選項豐富，而且非常好吃，值得推薦！

10

ANDRES

Apr 22, 2025

·

Stayed 5 nights

Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.

8

YuJung

Feb 15, 2024

·

Stayed 5 nights

Friendly staff, cleanliness, housekeeping service is good. But the food at Saigon restaurant was really under par, not what you would expect from a 5 star hotel.

10

CHIE

Dec 1, 2023

·

Stayed 3 nights

スタッフも丁寧で部屋もレストランも綺麗でした。夕食もついていてとても良い滞在になりました。

10

Hai

Jan 8, 2023

·

Stayed 2 nights

Nice hotel in hotel area. About $6-10 taxi or grab ride away from Old Quarter. Hotel has great breakfasts!! Very good Pho— as good or better than outside.

10

Barb

Oct 15, 2025

·

Stayed 7 nights

The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice.

10

Johan

Dec 31, 2025

·

Stayed 5 nights

Most comprehensive breakfast in town. Service was impeccable. I only had one single gripe, that was that there was no bidet sprayer. Oh, the directions and signage for the massage was lacking and confusing.

10

Michele

Feb 6, 2024

·

Stayed 3 nights

Amazing hotel in Hanoi. Very peaceful. We have stayed in 3 different hotels in Hanoi and the staff and buffet breakfast cannot be beat!

6

thanh

Apr 18, 2023

·

Stayed 3 nights

I stayed 3 nights. Buffet have same main dish for the 3 days that I stayed.

10

Andrew

May 20, 2025

·

Stayed 1 night

Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!

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InterContinental Hanoi Westlake by IHG

Prices for InterContinental Hanoi Westlake by IHG

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed, City View

Classic Room

Presidential Suite, Multiple Beds, Lake View

Classic Room, 1 King Bed, City View

Classic Room, 2 Twin Beds, Lake View, Overwater

Classic Room, 1 King Bed, Lake View

Classic Room, 1 King Bed, City View, Overwater

Suite, 1 Twin Bed, Overwater (Residence)

Suite, 1 Bedroom, Lake View

Junior Suite, 1 King Bed, Lake View

Classic Room, 1 King Bed, Lake View (Club)

Classic Room, 2 Twin Beds, City View

Suite, 1 Bedroom, Overwater (Residence)

Classic Room, 2 Twin Beds, City View (Club)

Suite, 3 Bedrooms, Overwater (Residence)

Suite, 1 Bedroom, City View

Classic Room, 2 Twin Beds, Lake View

Classic Room (Upgraded)

Classic Room, 2 Twin Beds, Lake View (Club)

Classic Room, 1 King Bed, Accessible, City View

Classic Room, 1 King Bed, Lake View, Overwater

Classic Room, 1 King Bed, City View (Club)

Classic Room, 2 Twin Beds, City View, Overwater

Guest reviews of InterContinental Hanoi Westlake by IHG

Who stays here?

What guests think

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $160
18 $165	19 $297	20 $292	21	22 $373	23 $164	24
25	26	27	28 $195	29	30	31