Name: Holiday Inn Express & Suites Coldwater by IHG
Address: 389 North Willowbrook Road, Coldwater, Michigan, United States of America, Coldwater, Michigan, US
Price range: US$129–US$255 per night
Rating: 8.25

What guests think

At Holiday Inn Express & Suites Coldwater by IHG, guests frequently praise the friendly, attentive staff and satisfying breakfast, while reviews also note inconsistent cleanliness—ranging from missed vacuuming and bathroom issues to odors—and some maintenance problems in certain rooms.

Many found rooms comfortable and quiet, though a few reported very firm beds or broken air conditioning. The pool is described as small and cold with occasional towel shortages. The location is close to restaurants and shops, and one review said the entrance signage is easy to miss. Expect a generally comfortable stay with variability in upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Feedback on facilities centers on the pool, described as small and very cold, with towels not always stocked. One review noted a 2 a.m. fire alarm possibly tied to showers and an exterior door that needed pulling to latch, while others called the building newer/modern.

Related guest reviews

6

Jessica

13 Mar 2023

·

Stayed 1 night

Room was not vacuumed and had some trash still in it. My king room was not available due to cleaning not done had to be given a queen. No towels in the pool area for guests. Seemed short staffed

4

Karen

5 Mar 2023

·

Stayed 2 nights

I was given an occupiers room. When I went back to the desk. No apologies were given. They were more concerned about me being seen. The hotel smelled like mold and weed. Overall gross

10

Jessica

25 Feb 2023

·

Stayed 1 night

A lot of our county was out of power from an ice storm, and when we showed up for check in, they were swamped. Even so, they managed to help myself and another customer while still answering calls and questions within minutes. The hotel could have been a dump and I wouldn’t have complained because the employees at the desk were fabulous. The room was nice, comfortable, and clean and the pool was great.

4

Eric

9 Oct 2023

·

Stayed 2 nights

Bathroom and entrance floor was wet until it was sticky when it dried. Fire alarm went off at 2am! Asked about it at the front desk and they said it happens every time someone showers without the fan on

10

David

6 Dec 2024

·

Stayed 1 night

Newer building.

4

Heather

2 Mar 2023

·

Stayed 1 night

I was traveling with my co-worker. When we went up to our rooms after getting our keys. When she walked into her room it was being occupied and she quickly ran out. The front desk did not act surprised or even apologize. The hotel smelled like pot on our floor and the elevator had an awful smell.

6

David

17 Sept 2023

·

Stayed 2 nights

Overall an OK stay. Staff was fine and bed wasn’t bad. Hotel had a bad musty smell in the hall (occasionally you could smell it in room). Shower needed some maintenance and extra cleaning. Exterior door at end of hall would not latch if it was not pulled shut.

8

Ruthie

29 Jul 2024

·

Stayed 2 nights

Pool was very small and ice cold but everything else was great

8

Stephen

16 Sept 2023

·

Stayed 1 night

Very expensive but good night stay, always a plus when we can plug the EV in.

10

Charles

19 Jun 2023

·

Stayed 1 night

Clean modern facility... Good size rooms..

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Cleanliness

Cleanliness feedback is mixed: several guests found rooms very clean. Others reported missed vacuuming and bathroom detail, occasional odors in halls or rooms, and one review citing mouse traps and droppings.

Related guest reviews

10

Brenda

10 Jun 2025

·

Stayed 3 nights

Room was very clean and the staff were all very friendly. Location was close to numerous restaurants and there were multiple stores nearby also.

8

Rebecca

15 May 2023

·

Stayed 2 nights

Very pleasant staff, great breakfast. Cleaning was ok in the front lobby area. Lots of missing/mildewed caulk in shower.

4

Scott

28 Aug 2025

·

Stayed 1 night

Front desk staff excellent. Carpets in room completely filthy.

6

Susanna

22 Aug 2023

·

Stayed 2 nights

The property was clean but there was some weird smell in the room and in the aisle

8

Mark

18 Jul 2023

·

Stayed 2 nights

There were pretzels on the floor, you could tell it wasn’t vacuumed

6

David

17 Sept 2023

·

Stayed 2 nights

Overall an OK stay. Staff was fine and bed wasn’t bad. Hotel had a bad musty smell in the hall (occasionally you could smell it in room). Shower needed some maintenance and extra cleaning. Exterior door at end of hall would not latch if it was not pulled shut.

8

Ashley

3 Nov 2023

·

Stayed 1 night

Staff was great, breakfast was wonderful. I wasn’t impressed with the room, it wasn’t very clean. Stains on side of bed and on chair. Bathroom floor dirty. Housekeeping needs some guidance.

8

Ramona

29 Mar 2024

·

Stayed 4 nights

I was in a room and after I had checked in I noticed that the bathroom shower still had someone’s old wash cloth in it and hair in the shower. I usually always carry extra cleaning supplies so I didn’t make a fuss and this is the first time it’s happened. Not sure what’s going on but the showers is where the most bacteria can hide. Makes me wonder if the sheets were changed.

6

Helen

6 Jul 2025

·

Stayed 2 nights

Not as clean as when we stayed a few years ago. Lots of mouse traps out in visible areas and saw mouse droppings in our room on the 2nd floor. Room smelled like urine. Also, they tried to charge my credit card for someone else’s room and luckily my bank saw it was fraudulent and declined the charge. Probably won’t be back next time we’re in the area.

10

Jason

28 Feb 2024

·

Stayed 1 night

Very clean! Comfy bed! Even granted an extra hour before checking out because of a wedding we were attending with no charge! Great stay!

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Rooms

Rooms are often described as comfortable and quiet, with some noting good size and ample TV channels. A few guests encountered very firm beds, missing window shades, or broken air conditioning.

Related guest reviews

10

Anna

12 Sept 2024

·

Stayed 1 night

Centrally located, quiet, nice area.

8

Terri

23 Oct 2022

·

Stayed 1 night

The staff was very friendly and helpful. The hotel looked newer and had a good bed, with great sheets, silky smooth. The tub had a little bit of mildew. But, overall it was a great stopover along the interstate.

10

Rob

22 Aug 2024

·

Stayed 1 night

Always love staying here! Was in town for the NASCAR race and was happy to see I wasn’t the only one. Lots of tv channels! Very clean rooms, bathrooms and sheets. Definitely will be staying here for many more years whenever I’m in Coldwater!

2

Jacqueline

9 Jun 2025

·

Stayed 1 night

So hot in the room, air conditioner was broken. When I tried to call front desk phone was not working, had to go down to lobby. Attendant said that she knew the air was broken in our room and couldn’t believe they put us in it in the first place. Moved rooms and it was a downgrade (instead of king bed it was two queen. Instead of walk in shower it was a step in tub shower) Will not recommend this hotel

10

Jennifer

16 Aug 2024

·

Stayed 7 nights

Staff was very friendly and wanted to help. Facilities and room clean. Bed very comfortable.

10

Kevin

14 Jan 2025

·

Stayed 2 nights

My only issue was there was only the see thru shade the privacy shade was missing on the window.

6

Kelly

1 May 2023

·

Stayed 2 nights

The big no no was the most uncomfortable bed. Pillows with absolutely no shape. Mattress hard as a rock.

10

Charles

19 Jun 2023

·

Stayed 1 night

Clean modern facility... Good size rooms..

10

Jason

28 Feb 2024

·

Stayed 1 night

Very clean! Comfy bed! Even granted an extra hour before checking out because of a wedding we were attending with no charge! Great stay!

10

Chelley

7 Mar 2024

·

Stayed 1 night

Nice, clean & fresh. Staff was friendly. Quiet little nights rest.

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Service

Service is widely praised as friendly and helpful, with several mentions of attentive staff, including at breakfast. Some guests reported front-desk unavailability, lack of apologies for occupied-room errors, or being placed in rooms with known issues.

Related guest reviews

4

Karen

5 Mar 2023

·

Stayed 2 nights

I was given an occupiers room. When I went back to the desk. No apologies were given. They were more concerned about me being seen. The hotel smelled like mold and weed. Overall gross

10

Jessica

25 Feb 2023

·

Stayed 1 night

A lot of our county was out of power from an ice storm, and when we showed up for check in, they were swamped. Even so, they managed to help myself and another customer while still answering calls and questions within minutes. The hotel could have been a dump and I wouldn’t have complained because the employees at the desk were fabulous. The room was nice, comfortable, and clean and the pool was great.

4

Scott

28 Aug 2025

·

Stayed 1 night

Front desk staff excellent. Carpets in room completely filthy.

8

corrinne

11 May 2025

·

Stayed 1 night

Breakfast was so so What I really disliked was 2 things. 1) employees that smoke right next to front door. I really don’t think their smoke king area should be there 2) always have to ring bell for front desk staff

10

Natalie

19 May 2025

·

Stayed 2 nights

Friendly, welcoming, and attentive staff!

2

Jacqueline

9 Jun 2025

·

Stayed 1 night

So hot in the room, air conditioner was broken. When I tried to call front desk phone was not working, had to go down to lobby. Attendant said that she knew the air was broken in our room and couldn’t believe they put us in it in the first place. Moved rooms and it was a downgrade (instead of king bed it was two queen. Instead of walk in shower it was a step in tub shower) Will not recommend this hotel

4

Heather

2 Mar 2023

·

Stayed 1 night

I was traveling with my co-worker. When we went up to our rooms after getting our keys. When she walked into her room it was being occupied and she quickly ran out. The front desk did not act surprised or even apologize. The hotel smelled like pot on our floor and the elevator had an awful smell.

8

William

3 Nov 2024

·

Stayed 2 nights

Staff were attentive and the Lady in charge of Breakfast was especially attentive to the needs of all the guests.

10

Alisha

27 Oct 2024

·

Stayed 1 night

Every staff member I encountered was friendly and extremely helpful!

10

Jason

28 Feb 2024

·

Stayed 1 night

Very clean! Comfy bed! Even granted an extra hour before checking out because of a wedding we were attending with no charge! Great stay!

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Location

Convenient to restaurants and shops and generally quiet. One review noted the entrance and signage were hard to find.

Related guest reviews

10

Anna

12 Sept 2024

·

Stayed 1 night

Centrally located, quiet, nice area.

10

Brenda

10 Jun 2025

·

Stayed 3 nights

Room was very clean and the staff were all very friendly. Location was close to numerous restaurants and there were multiple stores nearby also.

10

Glenda

18 Feb 2025

·

Stayed 1 night

The address took us to a corn field. We kept driving to turn around in a strip mall and the hotel was across from the strip mall. Located behind Hampton Inn. Sign for Holiday Inn is very hidden.

10

Amanda

21 Mar 2024

·

Stayed 2 nights

The front desk was very helpful and kind. Rooms clean and good location.

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Dining

Breakfast receives frequent praise for quality and variety, and staff in the dining area are noted as attentive. A few guests found it just okay or wanted more healthy options and coffee stations.

Related guest reviews

10

Rob

12 Jun 2025

·

Stayed 2 nights

I always stay here when I am in town for the NASCAR race. I have always had such a wonderful experience! Clean rooms, friendly service, yummy breakfast, just overall an incredible experience! Thank you!

8

Rebecca

15 May 2023

·

Stayed 2 nights

Very pleasant staff, great breakfast. Cleaning was ok in the front lobby area. Lots of missing/mildewed caulk in shower.

8

Marty

8 Jul 2024

·

Stayed 3 nights

Not enough fruit or healthy options at breakfast. Need more coffee stations. Came in room and gave us clean towels, but took washrags.

8

corrinne

11 May 2025

·

Stayed 1 night

Breakfast was so so What I really disliked was 2 things. 1) employees that smoke right next to front door. I really don’t think their smoke king area should be there 2) always have to ring bell for front desk staff

10

Roni

27 Jun 2023

·

Stayed 2 nights

Staying at this hotel was a great experience. The staff is very helpful and friendly. The breakfast was honestly the best I have had in a hotel. There were many options. I will stay here again if I travel to Coldwater.

8

Ashley

3 Nov 2023

·

Stayed 1 night

Staff was great, breakfast was wonderful. I wasn’t impressed with the room, it wasn’t very clean. Stains on side of bed and on chair. Bathroom floor dirty. Housekeeping needs some guidance.

8

William

3 Nov 2024

·

Stayed 2 nights

Staff were attentive and the Lady in charge of Breakfast was especially attentive to the needs of all the guests.

10

Arthur

24 Dec 2024

·

Stayed 2 nights

Staff is great and breakfast was good. We will stay again.?

10

Beth

1 Sept 2024

·

Stayed 1 night

Clean, friendly staff, good breat

10

Emil

17 Jun 2024

·

Stayed 2 nights

real breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $171	2 $152	3 $159
4 $140	5 $181	6 $180	7 $183	8 $180	9 $161	10 $188
11 $144	12 $194	13 $198	14 $183	15 $178	16 $153	17 $139
18 $129	19 $199	20 $212	21 $188	22 $224	23 $255	24 $223
25 $147	26 $173	27 $177	28 $192	29 $164	30 $130	31 $129

Holiday Inn Express & Suites Coldwater by IHG

About this property

Location

Room options

Suite, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications, Mobility)

Standard Room

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Guest reviews of Holiday Inn Express & Suites Coldwater by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Coldwater by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $163
20 $163	21 $176	22 $176	23 $176	24 $168	25 $161	26 $201
27 $153	28 $215	29 $239	30 $203