Hotel Chaco
US$288
/ night
Avg. for September
Select dates to see prices and availability
US$288
/ night
Avg. for September
Monthly average prices
Nightly prices at Hotel Chaco average US$224 in the cheapest month (December) and US$370 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$242 |
| February | US$254 |
| March | US$260 |
| April | US$257 |
| May | US$272 |
| June | US$278 |
| July | US$226 |
| August | US$259 |
| September | US$288 |
| October | US$370 |
| November | US$238 |
| December | US$224 |
J
F
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A
M
J
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Sept · US$288
S
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D
Most expensive: October (~US$370)
Cheapest: December (~US$224)
About this property
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include...
Amenities
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include concierge services, gift shops/newsstands, and a fireplace in the lobby.
Business amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Dining
Grab a bite to eat at Level 5, a fine-dining restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 118 air-conditioned rooms featuring refrigerators and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Location
With a stay at Hotel Chaco in Albuquerque (Sawmill Area), you'll be a 5-minute drive from ABQ BioPark Zoo and 7 minutes from University of New Mexico. This spa hotel is 10.2 mi (16.5 km) from Balloon Fiesta Park and 6.8 mi (11 km) from ABQ Uptown.
What's nearby
Albuquerque Museum(0.2 Miles)
Explora Science Center and Children's Museum(0.4 Miles)
Nizhoni Gallery(0.4 Miles)
San Felipe de Neri Church(0.4 Miles)
Old Town Plaza(0.4 Miles)
American International Rattlesnake Museum(0.4 Miles)
New Mexico Museum of Natural History and Science(0.5 Miles)
Turquoise Museum(0.6 Miles)
ABQ BioPark Aquarium(1 Miles)
Harwood Art Center(1.1 Miles)
ABQ BioPark Botanic Garden(1.2 Miles)
Tingley Beach(1.3 Miles)
New Mexico Steam Locomotive and Railroad Historical Society(1.3 Miles)
Albuquerque Biological Park(1.3 Miles)
Rio Grande(1.5 Miles)
The preferred airport for Hotel Chaco is Albuquerque International Sunport (ABQ)(8.1 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
Location
2000 Bellamah Avenue Northwest, Sawmill Area, Albuquerque, New Mexico, United States of America
Albuquerque Museum (0.2 Miles)
Explora Science Center and Children's Museum (0.4 Miles)
Nizhoni Gallery (0.4 Miles)
San Felipe de Neri Church (0.4 Miles)
Old Town Plaza (0.4 Miles)
American International Rattlesnake Museum (0.4 Miles)
Room options
3
Deluxe Room, 1 King Bed, Fireplace
Room details
1 Extra-Large Double Bed
Sleeps 2
510 ft²
Air ConditioningRefrigeratorPrivate BathroomFireplace
3
Room, 2 Queen Beds, Accessible, Balcony
Room details
2 Large Double Beds
Sleeps 4
400 ft²
BalconyAir ConditioningRefrigeratorPrivate Bathroom
4
Classic Room, 2 Queen Beds, Balcony
Room details
2 Large Double Beds
Sleeps 4
400 ft²
BalconyAir ConditioningRefrigeratorPrivate Bathroom
5
Deluxe Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 4
510 ft²
Air ConditioningRefrigeratorPrivate Bathroom
2
Classic Room, 1 King Bed, Accessible
Room details
1 Extra-Large Double Bed
Sleeps 2
400 ft²
Air ConditioningRefrigeratorPrivate Bathroom
4
Deluxe Room, 1 King Bed, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
570 ft²
BalconyAir ConditioningRefrigeratorPrivate Bathroom
2
Room, 1 King Bed, Accessible, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
400 ft²
BalconyAir ConditioningRefrigeratorPrivate Bathroom
5
Classic Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
400 ft²
Air ConditioningRefrigeratorPrivate Bathroom
4
Junior Room, 1 King Bed, Fireplace (Balcony)
Room details
1 Extra-Large Double Bed
Sleeps 2
731 ft²
BalconyAir ConditioningRefrigeratorPrivate BathroomFireplace
3
Classic Room, 1 King Bed, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
400 ft²
BalconyAir ConditioningRefrigeratorPrivate Bathroom
Guest reviews
9.3
Superb
Based on 1,007 verified reviews
Who stays here?
Couple
100%
What guests think
AI-generated summary based on recent guest reviews
Across many reviews, Hotel Chaco stands out for striking design, spacious comfortable rooms, friendly staff, and a walkable location near Old Town and Sawmill Market, while some guests encountered service lapses, noise, and facility or maintenance issues.
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What guests think
Across many reviews, Hotel Chaco stands out for striking design, spacious comfortable rooms, friendly staff, and a walkable location near Old Town and Sawmill Market, while some guests encountered service lapses, noise, and facility or maintenance issues.
The rooftop Level 5 draws frequent praise for its city and mountain views and good food, and the pool, hot tub, gym, and spa are appreciated when open. Common frustrations include surprise resort or amenity fees, occasional facility closures or pool cleanliness issues, and parking confusion during nearby roadwork. Rooms receive high marks for size and style, though several guests report thin walls, bathroom layout quirks, and intermittent AC, TV, or Wi-Fi problems. Expect an upscale stay with standout design and location, tempered by occasional operational hiccups.
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AI-generated summary based on recent guest reviews
Facilities
Rooftop bar/restaurant, pool and hot tub, gym, spa, and valet are highlights. Some guests faced closures, cold or debris in the pool, broken gym equipment, valet bottlenecks, and added amenity fees.
Related guest reviews
10
Amy
24 Mar 2024
·
Stayed 2 nights
Amazing stay from beginning to end! This beautiful hotel is very well located; close to Old Town restaurants yet easy to come & go (and to park). It has all the amenities: pool, restaurants/bars (including the beautiful rooftop space on 5), and a full service spa. We really enjoyed the Sawmill food hall across the street too. The employees are friendly and very helpful, keeping hotel clean and nice. We will definitely stay here again on a return trip.
Amazing stay from beginning to end! This beautiful hotel is very well located; close to Old Town restaurants yet easy to come & go (and to park). It has all the amenities: pool, restaurants/bars (including the beautiful rooftop space on 5), and a full service spa. We really enjoyed the Sawmill food hall across the street too. The employees are friendly and very helpful, keeping hotel clean and nice. We will definitely stay here again on a return trip.
10
Christopher
29 Aug 2024
·
Stayed 2 nights
Great room, gym and pool.
Great room, gym and pool.
10
Lynne
13 Sept 2024
·
Stayed 2 nights
One of the best hotels we have ever stayed at. Attentive staff, beautiful spaces, quiet and it has a huge outdoor pool.
One of the best hotels we have ever stayed at. Attentive staff, beautiful spaces, quiet and it has a huge outdoor pool.
10
Joanne
28 Dec 2022
·
Stayed 19,352 nights
Excellent service from a team of friendly professionals. All we met with made up feel welcome and offered relaxed, yet attentive service that was spot on. The gym is spacious, well equipped and has a ton of natural light. The pool & hot tub area are also excellent. Superb 5th floor restaurant with exceptional food and cocktails. Sunset views from the rooftop restaurant and lounge area should not be missed!
Excellent service from a team of friendly professionals. All we met with made up feel welcome and offered relaxed, yet attentive service that was spot on. The gym is spacious, well equipped and has a ton of natural light. The pool & hot tub area are also excellent. Superb 5th floor restaurant with exceptional food and cocktails. Sunset views from the rooftop restaurant and lounge area should not be missed!
6
Kyle
9 Apr 2025
·
Stayed 4 nights
The property was beautiful. A bit disappointed to learn that the pool and hot tub were closed for servicing (without any notice). The gym was nice but lots of little things like 2 of the 5 treadmills didn’t work. Disappointed to pay a resort fee of $140 which paid for pool/hot tub (closed), gym (had to wait for treadmills), valet (didn’t use once as we were able to park right in front without a problem) and bottled water. That was some expensive water! Would have been nice if they offered to give a discount on the resort fee without pool/hot tub amenities.
The property was beautiful. A bit disappointed to learn that the pool and hot tub were closed for servicing (without any notice). The gym was nice but lots of little things like 2 of the 5 treadmills didn’t work. Disappointed to pay a resort fee of $140 which paid for pool/hot tub (closed), gym (had to wait for treadmills), valet (didn’t use once as we were able to park right in front without a problem) and bottled water. That was some expensive water! Would have been nice if they offered to give a discount on the resort fee without pool/hot tub amenities.
10
Holly
2 Aug 2025
·
Stayed 1 night
Needed to book a hotel on short notice and was completely unfamiliar with the area. I was happy we landed at Hotel Chaco. Beautiful grounds & room, friendly staff, and great walkable location to Old Town and Sawmill Market. My only critique is that the pool needed to be swept of debris. An attendant was at the pool but did not clean it and it very obviously needed it.
Needed to book a hotel on short notice and was completely unfamiliar with the area. I was happy we landed at Hotel Chaco. Beautiful grounds & room, friendly staff, and great walkable location to Old Town and Sawmill Market. My only critique is that the pool needed to be swept of debris. An attendant was at the pool but did not clean it and it very obviously needed it.
10
Greg
24 Oct 2024
·
Stayed 1 night
The room was beautiful. The monochromatic light wood was relaxing. The bath was very nice, lots of towels and comfy robes. There was a nice pool, hot tub and fitness center. The front desk was very welcoming. The lobby was unique and beautiful. We enjoyed dining on the rooftop with a beautiful sunset and views of the city.
The room was beautiful. The monochromatic light wood was relaxing. The bath was very nice, lots of towels and comfy robes. There was a nice pool, hot tub and fitness center. The front desk was very welcoming. The lobby was unique and beautiful. We enjoyed dining on the rooftop with a beautiful sunset and views of the city.
8
Jane
21 May 2025
·
Stayed 2 nights
Valet Parking is an issue. Only 1 person manning it.......
Valet Parking is an issue. Only 1 person manning it.......
10
susan
24 Jun 2024
·
Stayed 3 nights
Beautiful hotel, great amenites. Hotel Spa was amazing!
Beautiful hotel, great amenites. Hotel Spa was amazing!
8
emanuel
30 Apr 2024
·
Stayed 5 nights
$35 daily "amenities" fee for, ?pool, ?coffee maker in room, ?coffee in lounge area. Not certain that these are "extra amenities" or just part of the standard room rate at all other hotels.
$35 daily "amenities" fee for, ?pool, ?coffee maker in room, ?coffee in lounge area. Not certain that these are "extra amenities" or just part of the standard room rate at all other hotels.
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AI-generated summary based on recent guest reviews
Cleanliness
Many describe the hotel as very clean and well maintained. Recurring complaints mention missed housekeeping, dirty bathrooms, stains or mold, hairs left behind, and some wear; a few also noted slippery showers.
Related guest reviews
10
Craig
16 Jun 2025
·
Stayed 1 night
Beautiful hotel. Staff are very kind & helpful. Rooms are very clean.
Beautiful hotel. Staff are very kind & helpful. Rooms are very clean.
8
David R
11 Nov 2024
·
Stayed 1 night
Overall, I liked the hotel. Very nicely decorated and convenient location. Has a nice modern feel. Rooftop patio and drinks are amazing. Attention to detail in the room was a bit of a concern. Nearly cut my lip on a very jagged edge of a glass left in the bathroom and the sound insulation between rooms was substandard which was disappointing as the bed was very comfy. Spa services and massage was nice but sauna didn’t work after treatment which was frustrating. Front desk staff were very helpful at every interaction so that was a plus and they did what they could to accommodate.
Overall, I liked the hotel. Very nicely decorated and convenient location. Has a nice modern feel. Rooftop patio and drinks are amazing. Attention to detail in the room was a bit of a concern. Nearly cut my lip on a very jagged edge of a glass left in the bathroom and the sound insulation between rooms was substandard which was disappointing as the bed was very comfy. Spa services and massage was nice but sauna didn’t work after treatment which was frustrating. Front desk staff were very helpful at every interaction so that was a plus and they did what they could to accommodate.
10
Rebecca
6 Oct 2025
·
Stayed 1 night
Property needs details attended to. Stains on drapes, mold in shower, stains on furniture couch so soft we couldn’t sit on it.
Property needs details attended to. Stains on drapes, mold in shower, stains on furniture couch so soft we couldn’t sit on it.
10
James
28 May 2025
·
Stayed 3 nights
Wonderful property! Comfortable, spotless, luxurious. Staff were awesome! Will definitely be returning!!
Wonderful property! Comfortable, spotless, luxurious. Staff were awesome! Will definitely be returning!!
10
Sharon
10 Jul 2025
·
Stayed 1 night
This hotel exceeded my expectations. It was not only beautiful and peaceful, but also incredibly clean and honestly one of the cleanest hotels I’ve ever stayed in (and I’ve stayed in a lot of nice ones). The attention to detail in the cleaning and the little thoughtful touches in our room really stood out. Plus, the location is super convenient and close to so many things and just a short drive from the airport. Parking was a bit strange but they made up for it with valet.
This hotel exceeded my expectations. It was not only beautiful and peaceful, but also incredibly clean and honestly one of the cleanest hotels I’ve ever stayed in (and I’ve stayed in a lot of nice ones). The attention to detail in the cleaning and the little thoughtful touches in our room really stood out. Plus, the location is super convenient and close to so many things and just a short drive from the airport. Parking was a bit strange but they made up for it with valet.
10
Amy
29 May 2024
·
Stayed 1 night
Very lovely and serene. Would absolutely stay here again. Only negative was someone pulled the alarm in the middle of the night and there were hairs on the wall in the shower.
Very lovely and serene. Would absolutely stay here again. Only negative was someone pulled the alarm in the middle of the night and there were hairs on the wall in the shower.
2
Dion
6 Mar 2024
·
Stayed 1 night
You expect to get what you pay for. Unfortunately that’s not always the case. For example, the room in this ‘premium’ hotel had been poorly serviced. In itself this may not be a big deal, but then we pulled back the sheets and discovered that the sheets clearly had not been changed. The staff tried to make it better, which meant repacking and hauling everything I had just brought to another room. I was very late and after a very long day of driving, all I could do was cry.
You expect to get what you pay for. Unfortunately that’s not always the case. For example, the room in this ‘premium’ hotel had been poorly serviced. In itself this may not be a big deal, but then we pulled back the sheets and discovered that the sheets clearly had not been changed. The staff tried to make it better, which meant repacking and hauling everything I had just brought to another room. I was very late and after a very long day of driving, all I could do was cry.
10
Danielle
31 Jul 2025
·
Stayed 1 night
The staff were very friendly and helpful. The room was spacious and very clean. Check-in was quick.
The staff were very friendly and helpful. The room was spacious and very clean. Check-in was quick.
6
Wendy
1 Jul 2025
·
Stayed 1 night
Check in staff was amazing. Really relaxed hotel environment. My room was somewhat clean. The bathroom was dirty (toilet area) lh side and the shower smelled. Water didn’t run out of the faucets (buildup). Paying over $150 a night I’d expect a clean stay with working facilities. No spot for parking (construction) and weird guests from the area walking through and in the hotel area. Last time I will ever boo with this hotel. I really didn’t like that they don’t have security by the elevators for the key scanning, during my stay a lot of people were jumping onto the elevators without it at the pool area.
Check in staff was amazing. Really relaxed hotel environment. My room was somewhat clean. The bathroom was dirty (toilet area) lh side and the shower smelled. Water didn’t run out of the faucets (buildup). Paying over $150 a night I’d expect a clean stay with working facilities. No spot for parking (construction) and weird guests from the area walking through and in the hotel area. Last time I will ever boo with this hotel. I really didn’t like that they don’t have security by the elevators for the key scanning, during my stay a lot of people were jumping onto the elevators without it at the pool area.
6
charlotte
9 Jul 2025
·
Stayed 1 night
Beautiful hotel. They are not keeping up with the wear on walls and finishes
Beautiful hotel. They are not keeping up with the wear on walls and finishes
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious, stylish, and often quiet, with comfortable beds and some balconies or views. Downsides include thin walls or road noise, bathroom layout quirks, and intermittent AC, Wi-Fi, or TV issues; a few noted less comfortable bedding.
Related guest reviews
8
Lili
12 Sept 2024
·
Stayed 2 nights
Internet is terrible, can not work or watch video in room.
Internet is terrible, can not work or watch video in room.
10
Tanya
18 Dec 2023
·
Stayed 2 nights
The Hotel was very nice. The gym was fantastic as well as the outdoor area. Easy walking distance to Old Town, the Sawmill eatery, and museums. The only complaint is the lack of privacy in the bathroom. There is a see-through window in the shower area to the rest of the room. You can see everything even from the toilet area. This seems to be trendy in newer, more modern hotels, and I wish it were not. I prefer privacy when in the restroom.
The Hotel was very nice. The gym was fantastic as well as the outdoor area. Easy walking distance to Old Town, the Sawmill eatery, and museums. The only complaint is the lack of privacy in the bathroom. There is a see-through window in the shower area to the rest of the room. You can see everything even from the toilet area. This seems to be trendy in newer, more modern hotels, and I wish it were not. I prefer privacy when in the restroom.
10
Beth
21 Nov 2025
·
Stayed 2 nights
Beautiful hotel with stunning artwork. Extremely comfortable bed, spacious room, friendly staff in a great location
Beautiful hotel with stunning artwork. Extremely comfortable bed, spacious room, friendly staff in a great location
6
Jonathan
9 Jun 2025
·
Stayed 6 nights
AC went out day one and was never resolved. Night before we checked out we asked about it and they said it was fixed but I guess not our room. Love the hotel but this was disappointing.
AC went out day one and was never resolved. Night before we checked out we asked about it and they said it was fixed but I guess not our room. Love the hotel but this was disappointing.
8
Lilly
27 Aug 2025
·
Stayed 2 nights
Beautiful property but rooms and the area very noisy. Coffee in rooms could be better. Overall, the nicest downtown property in Albuquerque. Loved the art!
Beautiful property but rooms and the area very noisy. Coffee in rooms could be better. Overall, the nicest downtown property in Albuquerque. Loved the art!
8
David R
11 Nov 2024
·
Stayed 1 night
Overall, I liked the hotel. Very nicely decorated and convenient location. Has a nice modern feel. Rooftop patio and drinks are amazing. Attention to detail in the room was a bit of a concern. Nearly cut my lip on a very jagged edge of a glass left in the bathroom and the sound insulation between rooms was substandard which was disappointing as the bed was very comfy. Spa services and massage was nice but sauna didn’t work after treatment which was frustrating. Front desk staff were very helpful at every interaction so that was a plus and they did what they could to accommodate.
Overall, I liked the hotel. Very nicely decorated and convenient location. Has a nice modern feel. Rooftop patio and drinks are amazing. Attention to detail in the room was a bit of a concern. Nearly cut my lip on a very jagged edge of a glass left in the bathroom and the sound insulation between rooms was substandard which was disappointing as the bed was very comfy. Spa services and massage was nice but sauna didn’t work after treatment which was frustrating. Front desk staff were very helpful at every interaction so that was a plus and they did what they could to accommodate.
8
Trevor
1 Feb 2024
·
Stayed 1 night
The beds, pillows and linens were very cheap and uncomfortable. Particularly at this price point
The beds, pillows and linens were very cheap and uncomfortable. Particularly at this price point
10
Nikolina
19 May 2025
·
Stayed 4 nights
Beautifully designed, spacious rooms. Quiet setting. Great location.
Beautifully designed, spacious rooms. Quiet setting. Great location.
4
Josh
26 Oct 2025
·
Stayed 1 night
Overpriced and felt like the walls were paper thin. Could hear the guests in the room next me. Not impressed.
Overpriced and felt like the walls were paper thin. Could hear the guests in the room next me. Not impressed.
10
Jane
4 Jul 2024
·
Stayed 1 night
A beautiful, clean and comfortable hotel. The decorations reflect local culture, including a commission of Navajo rugs. The bed was super comfortable, I rarely have such good sleep in a hotel. The window opens to a small balcony. It was nice to have fresh air, although the highway is very close by and loud. Beware that there is a non-optional resort fee, and that you will be charged tax on it. Also, the pool/hot tub have longer hours than the spa. This was confusing to me, so I missed out on using the hot tub.
A beautiful, clean and comfortable hotel. The decorations reflect local culture, including a commission of Navajo rugs. The bed was super comfortable, I rarely have such good sleep in a hotel. The window opens to a small balcony. It was nice to have fresh air, although the highway is very close by and loud. Beware that there is a non-optional resort fee, and that you will be charged tax on it. Also, the pool/hot tub have longer hours than the spa. This was confusing to me, so I missed out on using the hot tub.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly and helpful, with smooth check-in and attentive valet/front desk teams. However, several guests reported slow or rude responses, reservation or check-in problems, and inconsistent follow-through on housekeeping or guidance.
Related guest reviews
4
Michael
6 Sept 2025
·
Stayed 3 nights
When we arrived at 5 pm, the front desk said our room was ready but needed a manager to “Sign off” on the room cleaning. Check in starts at 4 pm. Then the room key did not work the elevator or room. On our 3rd day, by 6pm the room had not yet been cleaned. We called the front desk again at 8:30 pm as it still was not done. We needed a light cleaning and some fresh towels. We left the room and it was done by 9:30pm. The shower head had so much calcium build up that it was barely shooting out water. The view of the pool was nice and the pool was a nice environment. It was not heated it seems. 70 degree water isn’t ideal I feel but that is just me.
When we arrived at 5 pm, the front desk said our room was ready but needed a manager to “Sign off” on the room cleaning. Check in starts at 4 pm. Then the room key did not work the elevator or room. On our 3rd day, by 6pm the room had not yet been cleaned. We called the front desk again at 8:30 pm as it still was not done. We needed a light cleaning and some fresh towels. We left the room and it was done by 9:30pm. The shower head had so much calcium build up that it was barely shooting out water. The view of the pool was nice and the pool was a nice environment. It was not heated it seems. 70 degree water isn’t ideal I feel but that is just me.
2
FREDDIE
13 Aug 2025
·
Stayed 1 night
My girl wanted to leave after a long time after we ordered. Seemed the server forgot us we both had one beverage. I told the supervisor we were leaving and provided him our room number. Then was suprised that same supervisor ran to the elevator stopped us from going to our room. Called security. We were never served our food this was all over 2 beverages, that i thought would have been billed to my room. The staff apologized but this one employee ruined my stay. $485 dollar room and a scene was made over a dr pepper and a modelo....i think that supervisor didn't believe i was a guest. A real bigot.
My girl wanted to leave after a long time after we ordered. Seemed the server forgot us we both had one beverage. I told the supervisor we were leaving and provided him our room number. Then was suprised that same supervisor ran to the elevator stopped us from going to our room. Called security. We were never served our food this was all over 2 beverages, that i thought would have been billed to my room. The staff apologized but this one employee ruined my stay. $485 dollar room and a scene was made over a dr pepper and a modelo....i think that supervisor didn't believe i was a guest. A real bigot.
10
Lisa
13 Oct 2025
·
Stayed 3 nights
Great experience at this beautiful hotel. Impeccable service, beautiful rooms and conveniently in walking distance to Old Town. Special shout out to valet Michael who went above and beyond making sure all our needs were met. We’ll definitely be back.
Great experience at this beautiful hotel. Impeccable service, beautiful rooms and conveniently in walking distance to Old Town. Special shout out to valet Michael who went above and beyond making sure all our needs were met. We’ll definitely be back.
4
linda
30 Nov 2025
·
Stayed 1 night
Room not ready when checking in. Staff didn’t care and it appeared they wanted me to patronize the bar! Gorgeous property but totally poor service.
Room not ready when checking in. Staff didn’t care and it appeared they wanted me to patronize the bar! Gorgeous property but totally poor service.
10
Mercedes
15 Jul 2025
·
Stayed 1 night
I had a truly exceptional stay at Hotel Chaco! From the moment I arrived, the check-in process was seamless and welcoming. The staff went above and beyond to make sure I felt comfortable and valued. The lobby was beautifully designed and created such a calming first impression. I also appreciated the quick and efficient service throughout my stay. I highly recommend Hotel Chaco to anyone looking for a high-quality, memorable stay with excellent hospitality.
I had a truly exceptional stay at Hotel Chaco! From the moment I arrived, the check-in process was seamless and welcoming. The staff went above and beyond to make sure I felt comfortable and valued. The lobby was beautifully designed and created such a calming first impression. I also appreciated the quick and efficient service throughout my stay. I highly recommend Hotel Chaco to anyone looking for a high-quality, memorable stay with excellent hospitality.
4
Kent
17 Jun 2024
·
Stayed 4 nights
Staff was incredibly nice but the place just doesn’t function well. Guidance and direction from staff, though courteous, was often inconsistent or incorrect. For example, yes, there’s pool service - but there wasn’t. This happened so frequently that we became quite frustrated. Hard to order room service. Bar closes at 9 pm. Restaurant way overpriced ($55 for a small piece of salmon). Bottom line, this was our third stay here but we probably won’t come back.
Staff was incredibly nice but the place just doesn’t function well. Guidance and direction from staff, though courteous, was often inconsistent or incorrect. For example, yes, there’s pool service - but there wasn’t. This happened so frequently that we became quite frustrated. Hard to order room service. Bar closes at 9 pm. Restaurant way overpriced ($55 for a small piece of salmon). Bottom line, this was our third stay here but we probably won’t come back.
4
Rick
12 Oct 2024
·
Stayed 2 nights
The hotel is beautiful very pricey and got no extras except coffee. Upon check in the receptions could not answer any questions told us to the hotel next door. We did see when we were leaving that the hotel had some events set up we could had attended. The room was not serviced while we were there got back to our room and had to call down front desk to ask for towels no I am sorry your room did not get sevicee. .
The hotel is beautiful very pricey and got no extras except coffee. Upon check in the receptions could not answer any questions told us to the hotel next door. We did see when we were leaving that the hotel had some events set up we could had attended. The room was not serviced while we were there got back to our room and had to call down front desk to ask for towels no I am sorry your room did not get sevicee. .
2
Doug
9 Aug 2023
·
Stayed 1 night
The hotel cancelled our reservation the morning that we were supposed to stay due to a ‘VIP’ group taking our room. This was our anniversary!!! What terrible customer service. We were so upset. What is a reservation for???
The hotel cancelled our reservation the morning that we were supposed to stay due to a ‘VIP’ group taking our room. This was our anniversary!!! What terrible customer service. We were so upset. What is a reservation for???
10
Danielle
31 Jul 2025
·
Stayed 1 night
The staff were very friendly and helpful. The room was spacious and very clean. Check-in was quick.
The staff were very friendly and helpful. The room was spacious and very clean. Check-in was quick.
10
Jeannette
6 Jul 2023
·
Stayed 2 nights
Hotel Chaco was beautiful and the employees were all extremely friendly and helpful. I loved that they would periodically text us to see if there was anything we needed. Great location across the street from Sawmill Market. The only thing I did not like or expect was the $100 amenity fee we were charged. We did not use the fitness room or valet. I though that should have been an option since the rooms are already very pricey. Still, a great hotel, and would probably stay there again.
Hotel Chaco was beautiful and the employees were all extremely friendly and helpful. I loved that they would periodically text us to see if there was anything we needed. Great location across the street from Sawmill Market. The only thing I did not like or expect was the $100 amenity fee we were charged. We did not use the fitness room or valet. I though that should have been an option since the rooms are already very pricey. Still, a great hotel, and would probably stay there again.
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AI-generated summary based on recent guest reviews
Location
Excellent for walking to Old Town, museums, and Sawmill Market across the street; also convenient to the airport. Some guests noted nearby roadwork and a somewhat desolate feel that made parking or arrival confusing.
Related guest reviews
10
Susan
21 Jul 2025
·
Stayed 2 nights
Location was very close to old town. Hotel was cited in the middle of many parking lots so kind of desolate around the hotel itself.
Location was very close to old town. Hotel was cited in the middle of many parking lots so kind of desolate around the hotel itself.
10
Kristy
29 May 2025
·
Stayed 3 nights
Amazing location
Amazing location
10
Teresa
9 May 2025
·
Stayed 2 nights
The hotel is a beautiful property with well curated designs in common spaces. The room was very large and provided for every need. Great robes. It was also very quiet. Easy walk to the historic Old Town area. The rooftop restaurant service was excellent, as were the meals and beverages. Multiple other dining options across the street as well.
The hotel is a beautiful property with well curated designs in common spaces. The room was very large and provided for every need. Great robes. It was also very quiet. Easy walk to the historic Old Town area. The rooftop restaurant service was excellent, as were the meals and beverages. Multiple other dining options across the street as well.
8
Cynthia
26 Aug 2025
·
Stayed 1 night
We enjoyed our night at the hotel and our room was lovely and quiet facing the courtyard. Street construction was underway on the front side of property so we were glad we didn't hear that. Enjoyed trying several of the restaurants across the street at the food hall adjacent to the hotel.
We enjoyed our night at the hotel and our room was lovely and quiet facing the courtyard. Street construction was underway on the front side of property so we were glad we didn't hear that. Enjoyed trying several of the restaurants across the street at the food hall adjacent to the hotel.
10
Anne
28 May 2025
·
Stayed 1 night
Beautiful ambience and Southwestern vibe. Dinner at the restaurant was excellent - food and staff both. Street outside the hotel made it hard to park in their lot, 'm assuming the city will complete their work soon. Easy walk to the Museum of Art and Old Town.
Beautiful ambience and Southwestern vibe. Dinner at the restaurant was excellent - food and staff both. Street outside the hotel made it hard to park in their lot, 'm assuming the city will complete their work soon. Easy walk to the Museum of Art and Old Town.
10
Jean
17 Feb 2023
·
Stayed 2 nights
Beautiful hotel conveniently located near restaurants and Old Town Albuquerque.
Beautiful hotel conveniently located near restaurants and Old Town Albuquerque.
10
Alma
3 Jun 2025
·
Stayed 1 night
Beautiful new hotel, and so conveniently located right across from Sawmill Market
Beautiful new hotel, and so conveniently located right across from Sawmill Market
10
Stan
2 Feb 2025
·
Stayed 7 nights
Hotel staff is extremely helpful and nice. The whole hotel is well maintained and kept very clean. Downtown is just a short walk away and the hotel sits near.
Hotel staff is extremely helpful and nice. The whole hotel is well maintained and kept very clean. Downtown is just a short walk away and the hotel sits near.
10
Richard Michael
18 Apr 2023
·
Stayed 4 nights
Great location. Within walking distance of many attractions.
Great location. Within walking distance of many attractions.
10
Kirstie
3 Sept 2024
·
Stayed 1 night
We loved this property! Very cute and clean with Southwest vibes. Large rooms and Sawmill Market was right across the street. Good workout facility. Parking was close by and it is walkable to Old Town. Would highly recommend to anyone staying in the area.
We loved this property! Very cute and clean with Southwest vibes. Large rooms and Sawmill Market was right across the street. Good workout facility. Parking was close by and it is walkable to Old Town. Would highly recommend to anyone staying in the area.
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AI-generated summary based on recent guest reviews
Dining
Level 5’s rooftop setting and food earn frequent praise, though prices are high and reservations are often needed. On-site options can be limited or closed at times and breakfast may be room-service only; Sawmill Market offers many alternatives.
Related guest reviews
10
Raynard
22 May 2023
·
Stayed 1 night
Hotel Chaco is an elegant hotel with a unique charm and design. The rooms are comfortable, clean, and nicely appointed. My wife and I enjoyed our stay, but disappointed that the hotel restaurant, terrace and bar are not open to the public. Room service is provided by nearby restaurants. The hotel offers in-room keurig coffee and plastic-bottled water, both of which are not eco-friendly. Despite these minor inconveniences, it's a wonderful place to stay.
Hotel Chaco is an elegant hotel with a unique charm and design. The rooms are comfortable, clean, and nicely appointed. My wife and I enjoyed our stay, but disappointed that the hotel restaurant, terrace and bar are not open to the public. Room service is provided by nearby restaurants. The hotel offers in-room keurig coffee and plastic-bottled water, both of which are not eco-friendly. Despite these minor inconveniences, it's a wonderful place to stay.
10
Anne
28 May 2025
·
Stayed 1 night
Beautiful ambience and Southwestern vibe. Dinner at the restaurant was excellent - food and staff both. Street outside the hotel made it hard to park in their lot, 'm assuming the city will complete their work soon. Easy walk to the Museum of Art and Old Town.
Beautiful ambience and Southwestern vibe. Dinner at the restaurant was excellent - food and staff both. Street outside the hotel made it hard to park in their lot, 'm assuming the city will complete their work soon. Easy walk to the Museum of Art and Old Town.
10
Sergio
10 Mar 2025
·
Stayed 1 night
Beautiful, unusual property. We stay every year on our way through Albuquerque. Excellent rooftop restaurant. 10/10
Beautiful, unusual property. We stay every year on our way through Albuquerque. Excellent rooftop restaurant. 10/10
6
Guillermo
6 Sept 2023
·
Stayed 2 nights
Hotel was great and front desk amazing. Our room had no toiletries. Floor and our room had a sewer smell. Staff was great at getting us a restaurant reservation. At the restaurant service was horrible. Staff extremely inattentive. No table setting no silverware no service. Had to ask for everything. Would expect so much more for such as pricey place. Never eat there again.
Hotel was great and front desk amazing. Our room had no toiletries. Floor and our room had a sewer smell. Staff was great at getting us a restaurant reservation. At the restaurant service was horrible. Staff extremely inattentive. No table setting no silverware no service. Had to ask for everything. Would expect so much more for such as pricey place. Never eat there again.
10
Duane
23 Jun 2025
·
Stayed 1 night
Great restaurant on the roof looking over the city.
Great restaurant on the roof looking over the city.
10
Nancy Ann
3 May 2025
·
Stayed 2 nights
Loved the unique history/New Mexico style and design of the Hotel Chaco. Dining was exceptional (Level 5 Restaurant was very appealing and so tasty, the view is unbelievable!), the availability of breakfast dining was just limited to "room service" that was excellent.
Loved the unique history/New Mexico style and design of the Hotel Chaco. Dining was exceptional (Level 5 Restaurant was very appealing and so tasty, the view is unbelievable!), the availability of breakfast dining was just limited to "room service" that was excellent.
10
Joe
26 Sept 2024
·
Stayed 1 night
Very nice SW decor. Only surprise was limited eating venue on site. Sawhill Market across the street provided many food options.
Very nice SW decor. Only surprise was limited eating venue on site. Sawhill Market across the street provided many food options.
6
James
29 Apr 2023
·
Stayed 1 night
We have stayed at Hotel Chaco many times in the past. The last three times we have been there the automatic lighting when you get out of bed at night did not work. The first of those times we didn't say anything. The second time we had maintenance come to our room while we were there to fix it. The repair took a long time. This most recent time we had maintenance come to our room while we were at dinner. We saw that someone had come to our room because the step out towel in the bathroom had been moved from where we had placed it. They came to our room but did not fix the problem. We had to call again and have maintenance come back up while we were there to finally get the problem fixed. To our surprise, all he had to do was plug in the lighting under the sink that someone had pulled out. The maids should verify that the automatic lighting under the sink works every time they clean the room and report it so maintenance can fix it. We have dined at Level V on more than one occasion and were very disappointed on this visit. The service was very poor. The restaurant was not busy but after we were seated no one came to our table while people who were seated after us were being waited on. We tried to get the attention of servers but no one came over. Finally, after being ignored for at least 15 minutes someone finally came over. The music was too loud and was not turned down after we asked for the volume to be lowered. No bread and no soup of the day!
We have stayed at Hotel Chaco many times in the past. The last three times we have been there the automatic lighting when you get out of bed at night did not work. The first of those times we didn't say anything. The second time we had maintenance come to our room while we were there to fix it. The repair took a long time. This most recent time we had maintenance come to our room while we were at dinner. We saw that someone had come to our room because the step out towel in the bathroom had been moved from where we had placed it. They came to our room but did not fix the problem. We had to call again and have maintenance come back up while we were there to finally get the problem fixed. To our surprise, all he had to do was plug in the lighting under the sink that someone had pulled out. The maids should verify that the automatic lighting under the sink works every time they clean the room and report it so maintenance can fix it. We have dined at Level V on more than one occasion and were very disappointed on this visit. The service was very poor. The restaurant was not busy but after we were seated no one came to our table while people who were seated after us were being waited on. We tried to get the attention of servers but no one came over. Finally, after being ignored for at least 15 minutes someone finally came over. The music was too loud and was not turned down after we asked for the volume to be lowered. No bread and no soup of the day!
10
Peter
22 Oct 2023
·
Stayed 1 night
This was excellent. The one thing that was disappointing is that there was no room I. The restaurant even though we were hotel guests. We checked in after a long drive from Colorado and went to the restaurant for dinner. They were ultimately able to accommodate us at the bar but they were unable to seat us I. The restaurant
This was excellent. The one thing that was disappointing is that there was no room I. The restaurant even though we were hotel guests. We checked in after a long drive from Colorado and went to the restaurant for dinner. They were ultimately able to accommodate us at the bar but they were unable to seat us I. The restaurant
10
John
15 Jan 2024
·
Stayed 3 nights
The hotel is very nice. Be sure to make reservations at Level 5 restaurant to get a table reserved.
The hotel is very nice. Be sure to make reservations at Level 5 restaurant to get a table reserved.
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AI-generated summary based on recent guest reviews
10
Jonathan
9 Aug 2026
·
Stayed 2 nights
Great experience, we will be back !
Great experience, we will be back !
10
Robert
21 Jul 2026
·
Stayed 1 night
Joey at the front desk was fantastic and very accommodating!!
Joey at the front desk was fantastic and very accommodating!!
10
Katixa
15 Jul 2026
·
Stayed 1 night
Great proximity to Sawmill for coffee and meals.
Great proximity to Sawmill for coffee and meals.
10
James
13 Jul 2026
·
Stayed 1 night
We live in NM and stay here almost every time we overnight in Albuquerque. In our opinion it's the be st hotel in town. If you want to explore Old Town it's in easy walking distance. The Sawmill Market (restaurants and bars in a single spot) is right across the street. It's also within easy driving distance of many spots and is much better than a motel along I-25 or I-40.
We live in NM and stay here almost every time we overnight in Albuquerque. In our opinion it's the be st hotel in town. If you want to explore Old Town it's in easy walking distance. The Sawmill Market (restaurants and bars in a single spot) is right across the street. It's also within easy driving distance of many spots and is much better than a motel along I-25 or I-40.
6
Melissa
9 Jul 2026
·
Stayed 3 nights
Overall, it's a nice hotel and well kept. Everything was great, except for some issues in the room. Bathroom fan did not work, the refrigerator did not work well at all. The television did not connect to wifi for is to watch Netflix, and lastly seemed like the room was not sound proof very well.
Overall, it's a nice hotel and well kept. Everything was great, except for some issues in the room. Bathroom fan did not work, the refrigerator did not work well at all. The television did not connect to wifi for is to watch Netflix, and lastly seemed like the room was not sound proof very well.
FAQs about Hotel Chaco
Is parking available at the property?
Yes, free valet parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Does the property allow pets?
Yes, pets are allowed with a fee of USD 75.00 per pet, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM to 11:59 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
Where is the property located in relation to key landmarks?
The hotel is located in the Sawmill Area of Albuquerque, just a 4-minute drive from the Albuquerque Convention Center and 7 minutes from the University of New Mexico. It is also close to attractions like the Albuquerque Museum (0.3 km) and Old Town Plaza (0.7 km).
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available, with access from 7:00 AM to 11:00 PM.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of USD 25.00 per night, and advance request is required for confirmation.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: NO DATA
- 2026-09-16: 371.66928869796754USD
- 2026-09-17: 294.6520469786377USD
- 2026-09-18: 311.6831872863464USD
- 2026-09-19: 339.6236395784302USD
- 2026-09-20: 270.9657848210602USD
- 2026-09-21: 301.8825520458679USD
- 2026-09-22: 342.59010559347536USD
- 2026-09-23: 372.0876665224915USD
- 2026-09-24: 349.2473791607056USD
- 2026-09-25: 369.3987545534363USD
- 2026-09-26: 349.2473791607056USD
- 2026-09-27: 346.575680930542USD
- 2026-09-28: NO DATA
- 2026-09-29: NO DATA
- 2026-09-30: 298.9187450636597USD
- 2026-10-01: 404.194928231842USD
- 2026-10-02: 542.2491141424866USD
- 2026-10-03: NO DATA
- 2026-10-04: 481.6662347953491USD
- 2026-10-05: 484.64865500741575USD
- 2026-10-06: 507.48761285278323USD
- 2026-10-07: 503.51344336709593USD
- 2026-10-08: 516.4277010977784USD
- 2026-10-09: NO DATA
- 2026-10-10: 539.2595565264893USD
- 2026-10-11: 320.1543061083679USD
- 2026-10-12: 262.1666253164215USD
- 2026-10-13: 343.7526277523193USD
- 2026-10-14: 324.7543979289551USD
- 2026-10-15: NO DATA
- 2026-10-16: 299.91532258111573USD
- 2026-10-17: 321.76487530023195USD
- 2026-10-18: 262.1737452267151USD
- 2026-10-19: 299.1769161597595USD
- 2026-10-20: 300.90854132025146USD
- 2026-10-21: 302.8929145493469USD
- 2026-10-22: 268.12429334934995USD
- 2026-10-23: 298.92213882925415USD
- 2026-10-24: 296.9352465164185USD
- 2026-10-25: 224.42252887828064USD
- 2026-10-26: 295.972361743988USD
- 2026-10-27: 299.7739040189209USD
- 2026-10-28: 300.90227859817503USD
- 2026-10-29: 248.26915520701598USD
- 2026-10-30: 272.13565430747985USD
- 2026-10-31: 246.27708477760316USD
- 2026-11-01: 211.52090155357362USD
- 2026-11-02: 209.53208494065856USD
- 2026-11-03: 209.5249475367279USD
- 2026-11-04: 252.22763290023804USD
- 2026-11-05: 222.43922276104738USD
- 2026-11-06: 246.28277020965575USD
- 2026-11-07: 248.2677382224121USD
- 2026-11-08: 237.3738031450348USD
- 2026-11-09: 209.53208494065856USD
- 2026-11-10: 209.5249475367279USD
- 2026-11-11: 233.40101565667726USD
- 2026-11-12: 248.2677382224121USD
- 2026-11-13: 246.2728338237915USD
- 2026-11-14: 268.1628668191223USD
- 2026-11-15: 210.5167143039856USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 7:00 AM to 11:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-out is available.
- Fee for full breakfast: approximately USD 25 to 100 per person
- Pet fee: USD 75.00 per pet, per stay
- Service animals are exempt from fees
- Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Garden
Pool outdoor
Outdoor heated pool
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Breakfast in the room
Allergy-free room available
Beach Sun Loungers
Wheelchair Accessible (Limited)
Parking
Parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi