Is parking available at the property?

Self parking is available on-site for a fee of GBP 30 per day. Parking is limited and does not require a reservation.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately GBP 14.50 per person. Children aged 11 and younger eat free breakfast.

Does the property allow pets?

Pets are allowed at the property with a fee of GBP 20 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are subject to availability and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and facilities. Step-free entrances are available.

Where is the property located in relation to key landmarks?

The hotel is located in London Docklands, within a 10-minute drive of The Arena and Tower of London. It is approximately 0.3 km from ExCeL Exhibition Centre and 3.8 km from London City Airport.

What are the policies for guests staying with children?

Children are welcome at the property, and those aged 11 and younger can stay for free.

ibis London Excel-Docklands Hotel

Average nightly price at ibis London Excel-Docklands by month, last 12 months (USD)
Month	Average price
January	US$116
February	US$126
March	US$217
April	US$133
May	US$199
June	US$185
July	US$211
August	US$103
September	US$201
October	US$161
November	US$202
December	US$152

What guests think

At ibis London Excel-Docklands, travellers highlight a convenient location for ExCeL and the O2, friendly staff, generally clean basic rooms and good value, alongside recurring gripes about very firm beds, hot or hard-to-cool rooms, and occasional maintenance issues.

The location near Custom House on the Elizabeth line and the cable car earns repeated praise for easy access to events and transport, plus pleasant dock and river views. Service is widely described as warm and helpful, though breakfast areas can get crowded and bar or check-in staffing can be slow. Cleanliness is usually good but some guests report bathroom smells, stains, or minor faults. Expect a simple, well-located stay that works best for events and short visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

There is an on-site bar and restaurant, though bar service is sometimes unattended. Parking is available but limited and can be expensive; pets are accepted.

Related guest reviews

10

EMMA-JAYNE

16 Feb 2025

·

Stayed 2 nights

Very surprised with our stay at Ibis hotel, we will definitely use the hotel again as very convenient for Excel. Small room but well appointed, clean, and quiet. Appeared to be also be able to be used as a connecting family room due to the secure area which joined us with next door room. Bag of handmade cookies, 2 bottles of water, tea, coffee, bath robe and normal bathroom shampoo, shower gel, etc. Lovely view of the waterway from the window. Breakfast was vast and very tasty, continental or full English available with plenty of choices of cereal fruit and juices. We also had an evening bar meal, which was nice and great value considering we were in London. Staff of all levels were all very polite and welcoming , nothing was too much trouble. I asked for an extra duvet (as we always fight over duvet), and it was provided straight away by the room ladies. In all we had a lovely 2 night stay, only downside was parking at £25 a night in the hotel next door, but as we were going to Excel, it was cheaper to park there and have a very short walk. Good location, plenty of restaurants, pub, cable car, and DLR within a few mins.

10

Melanie

6 May 2024

·

Stayed 1 night

Great one night stay at this hotel for an event at the O2 Arena. Excellent transport connections by rail, tube or the cable car. Hotel was perfect for what we wanted, check in easy, good view, room clean and tea/coffee making facilities. Sister hotel next door with use of their bar and terrace offering stunning views over docks and O2 and Canary Wharf. Nice area surrounding hotel, away from the hustle and bustle and felt nice and relaxed. Will definitely be returning.

8

Abi

23 May 2025

·

Stayed 1 night

Stayed for a concert at the O2 and it was the perfect location. Cable car is 5 mins walk to go over the river or tube over the other side of the Excel, minimum 10mins walk. Hotel was very clean and friendly staff on arrival. Was busy as loads staying for the concert however was a good atmosphere. Small bar and limited food menu but good nonetheless. Minimal noise overnight or the morning. Would recommend asking for a river view when checking in if possible for a nice scenery.

10

Kathryn

27 Apr 2024

·

Stayed 3 nights

Room not ready when we arrived at 4 pm Offered free drinks in the bar , thank you Woke to no electricity on our side of the hotel, immediate response quickly sorted Manager organised coffee for us ( my main concern) Great customer service which you only find out about when little things go wrong

8

Julie

24 Jul 2025

·

Stayed 1 night

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.

10

Jeremy

18 Jul 2025

·

Stayed 2 nights

The staff were very friendly and extremely helpful when assistance needed to book transport. The quality of the breakfast was outstanding and although the evening dining options were limited ,there were plenty of alternative options nearby.

8

Maria Cristina

17 Feb 2023

·

Stayed 1 night

Good value for money and hotel allow pets with no charge 😃

10

Sharon

28 Jun 2025

·

Stayed 2 nights

Very friendly hotel in fantastic location. We travelled with our dog and were welcome in all areas of the hotel, a refreshing change which made our stay super relaxing. Staff very thoughtful, nice bar area and gluten-free food options also a big bonus. Room was well appointed and quiet. Very happy we chose this hotel, excellent value for money and only a short tube ride from central London.

10

Barry

8 Jul 2023

·

Stayed 1 night

Only thing missing is an outside terrace

10

Gareth

1 Oct 2025

·

Stayed 3 nights

Really convenient for the O2 arena which is only across the Thames. Has limited parking which we were Lucky's to use at £25 per night. Very helpful and friendly staff and reasonably priced for London.

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Cleanliness

Rooms are often reported clean, but several guests found issues such as dirty bathrooms, stains, or unpleasant drain/water smells.

Related guest reviews

8

Tina

21 Dec 2024

·

Stayed 2 nights

The room was ok as we used it for a base to visit the London International Horseshow. The bed was comfortable. The bathroom was ok, but the sink has an awful drain smell when you used the tap. The television didn't work as didn't have a signal. We wasn't really bothered by this as we just wanted to listen to music so we used our phones instead. The breakfast was very nice but the service slow when they ran out of items. They didn't have any skinny milk, as I can't have full fat, so just had black coffee. Very convenient for the Excel centre and close to custom house/Elizabeth line.

6

Pratibha

21 Jun 2025

·

Stayed 1 night

Carpet in the room was worn out it has stains. No flannels provided with towels

8

Ana

9 Aug 2024

·

Stayed 3 nights

Nice hotel the water faucet in the bathroom Needs some work as the smells is not the best but other than that great place to stay.

10

Jessica

10 Jun 2025

·

Stayed 1 night

Absolutely great hotel, great value for the price and had a beautiful view of the dock. There were robes in the room and nice bottled water, have to mention how super clean it was- this hotel really did all the little things right to make it a lovely stay. I wasn’t expecting the level of greatness we got as it was a budget hotel but ticked all the boxes!!

4

Holly

12 Oct 2023

·

Stayed 1 night

The staff were lovely and was in a very convenient area however the tap water smelt like sewerage and down the side the twin beds were absolutely filthy. The bin was too small to fit anything in and the bathroom had a used towel on top of the shower with hair all on the floor. Not only to mention that, but coming down to breakfast with an extra £13, there were no vegan options at all apart from fruit and answered the phone 1/3 times, overall it was an alright stay for the price i guess

4

Pella

10 Nov 2025

·

Stayed 1 night

Room was not soundproofed as advertised by Ibis. Noise from room above which disturbed our sleep. Noise 7 am following morning from noisy group exiting lift and which woke us. Bathroom dirty, mechanism of shower seat really dirty which orange mould. Sorry but not what we paid for!

8

Jason

5 May 2023

·

Stayed 1 night

Desk cleanliness was ignored and so it felt like the whole place was not clean

4

James

29 Aug 2024

·

Stayed 1 night

Good points: Polite staff, good a/c in the room, food at breakfast was good Bad points: Excriment still on toilet from previous guest, bed was two singles joined together badly and was very uncomfortable, room full of marks and dings Overall not the best and lacks attention to detail - I mean a dirty toilet is the last thing you would expect to find!

6

Gemma

25 Feb 2024

·

Stayed 1 night

The hotel room was satisfactory for the night however the bathroom tap was emitting water which stank of rotten eggs and therefore we decided against showering as after using the tap water to wash my make up off the night before, my eyes became red, sore and constantly tearing up. The source of the rotten egg smell is likely to be hydrogen sulphide gas within in the water source which can occur naturally or from a contaminant such as sewage. After discovering this, we made sure to inform the front desk of the hotel who noted down the room number and gave me a business card to lodge a complaint which I've yet to hear back from. I'm disappointed that I paid nearly £90 for a room which smelt constantly like rotten eggs and couldn't shower after a gig at the O2 the night before.

4

Hana

15 Jan 2024

·

Stayed 3 nights

Bathroom was dirty, room was very small, very basic room

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Rooms

Rooms are simple and compact but generally comfortable, with very firm beds and pod-style bathrooms; some have pleasant dock or river views. Noise and temperature control are mixed, and a few report limited storage or non-working TVs.

Related guest reviews

8

Jennifer

11 Jun 2024

·

Stayed 4 nights

The Ibis was so convenient to the ExCel Centre that made it awesome. I think the rooms could have a little more storage (at least a couple of drawers so that clothes are laying on the desk or side table. The bathrooms - though small - were very clean.

10

Lars-Ake

28 May 2025

·

Stayed 1 night

The check in agent was a customer service top notch person and very well suited for his job thus being a very good ambassador for the this hotel company. The welcoming and friendliness that we were met with by this guy made a huge impression and the check in a pure delight. The room was clean and comfortable with just enough space for its purpose. Bathroom was clean but like a plastic module like you find onboard an airplane but a a little bit bigger due to having the shower area moulded in to the module. The shower floor gets very slippery when wet and you can easily slip and fall if you don’t take it carefully when you are making a move or getting out. Had an iron and an ironing board placed over in the wardrobe area that’s located at the opposite end of the entrance of the room, next to the little desk and the window.

8

Precious

1 Apr 2025

·

Stayed 1 night

Good value for money. Great transport links. It’s only a 5 minute walk from Custom House Station in one direction and another 5 minute walk to the cable cars that take you to the O2 arena. Rooms are clean and fairly spacious though the bathrooms are small.

8

Bernd

23 Aug 2025

·

Stayed 3 nights

Staff great. Why no cupboards?

8

Rebecca

7 Aug 2025

·

Stayed 1 night

Great location and despite being in the flight path for London city airport the noise wasn’t too disruptive. Staff were attentive and friendly and is a few minutes walk to the cable cars. Train station is also a short walk away. The bathrooms were a bit strange, but otherwise the room was clean, albeit very hot in summer.

10

Rexhino

17 Aug 2025

·

Stayed 2 nights

Everything was good, just one let down is that the beds were a bit too stiff for me

8

Paula

1 Sept 2024

·

Stayed 3 nights

Basic room but decent size. Good WiFi. Nice to have an iron and ironing board already in the room. Good sound proofing impressed with doors shutting quietly and not slamming. Price was reasonable compared to other hotels in the area as we were attending a convention and spent 3 nights.

10

James

11 Aug 2024

·

Stayed 3 nights

Great location for ExCel arena Tv didn’t work in room and reported 3 times but never got fixed or any reason given during the 3 night stay

4

Susan

13 Jul 2025

·

Stayed 3 nights

Very small rooms with limited facilities. Very basic hotel, not worth the money paid.

8

Vaseva

31 Oct 2024

·

Stayed 1 night

Good location, bed was uncomfortable.

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Service

Service is frequently praised as friendly, welcoming and helpful, with staff often going the extra mile and check-in generally smooth. Occasional lapses include slow or understaffed moments, an unfriendly check-in, or an isolated room-entry mishap.

Related guest reviews

10

Anchali

10 Nov 2025

·

Stayed 9 nights

Excellent service and great staff

10

Gareth

27 Jun 2025

·

Stayed 1 night

I stay at about 30 hotels a year and the staff that worked in the evening and morning I was there were better than any others I have experienced. Caveat being I generally stay in the 70-150 a night hotel. Really friendly and helpful. Great service

4

Chloe

14 Apr 2024

·

Stayed 1 night

Location was good for O2 and Excel centre. Room was okay, very basic but ok for one night. However, staff let themselves into our room after we had checked in, when my partner went to ask reception what happened we weren’t offered any explanation?…

10

Kathryn

27 Apr 2024

·

Stayed 3 nights

Room not ready when we arrived at 4 pm Offered free drinks in the bar , thank you Woke to no electricity on our side of the hotel, immediate response quickly sorted Manager organised coffee for us ( my main concern) Great customer service which you only find out about when little things go wrong

8

Julie

24 Jul 2025

·

Stayed 1 night

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.

10

Jeremy

14 Jul 2023

·

Stayed 1 night

Lovely welcome drink and acknowledgement of my repeat custom

6

joanne

12 Jul 2025

·

Stayed 3 nights

The overall stay was good however the girl at check in was not friendly or helpful and said my brea

10

Andrew

18 Jun 2025

·

Stayed 1 night

The staff were first class, very efficient service

10

Catherine

24 Aug 2024

·

Stayed 1 night

Brilliant hotel at a great price. Really convenient for the Excel Centre and Custom House tube station Shamima checked us in and was really friendly and helpful. The place was clean and tidy, rooms nice, beds comfy, blinds made the room dark, great shower and the buffet breakfast was also very good. I stay in a lot of hotels in London at around this range (price wise), and this was much better than the rest. Will deffo stay again if in the area

10

lorraine

11 Apr 2025

·

Stayed 1 night

Friendly welcome.

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Location

Highly convenient for ExCeL and the O2, a short walk to Custom House/Elizabeth line and the cable car, with easy links into central London. Quiet dockside setting with nice views; some notice plane noise from City Airport.

Related guest reviews

10

Karl

8 Sept 2024

·

Stayed 1 night

Excellent location

8

ZADA

16 Jul 2024

·

Stayed 5 nights

Located right next to the Elizabeth line so transportation is easy. It takes about 30 minutes to get to central London areas like St Pancras. There are a few restaurants and convenience stores in the area. Rooms are spacious and are cleaned every day.

10

Laura

2 Jun 2025

·

Stayed 1 night

Great location for o2 arena. Easily accessed by short Uber or cable car! Also the train station is close to get into more central areas easily.

10

Mark

22 Mar 2025

·

Stayed 2 nights

Great value. Couldn't be more convenient for public transport & Excel.

10

Damian

28 Sept 2024

·

Stayed 1 night

Clean, close to Elizabeth line and Excel

10

Ernst Jan

12 May 2024

·

Stayed 1 night

The hotel is well located . Easy access to transportation and quiet at night.

10

Elena

4 Mar 2025

·

Stayed 1 night

Reliable, convenient, clean. Just the right amount of comfort for an overnight stay. Also, location is perfect. Quiet at night, yet right by the Elizabeth line for easy access to central London.

10

susan

7 Aug 2025

·

Stayed 1 night

Excellent location for excel visit. View over water- staff excellent at checkin

8

Maria

28 Aug 2025

·

Stayed 3 nights

Perfect location for ExCel. Peace and relaxation. Good food in bar. Lots of local shops. Good runs around dockside. Transport close and easy.

10

Rita

4 Sept 2024

·

Stayed 1 night

Lovely location overlooking the Thames, with lovely views of O2. Right next door to London ExCel and a few minutes walk to Cable car. Lovely location.

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Dining

Breakfast is often enjoyed, but crowding and slow replenishment are recurring complaints; evening options are limited and the bar can be understaffed. Coffee quality is mixed.

Related guest reviews

6

Anna Mathilda

19 Aug 2025

·

Stayed 2 nights

Nice & clean room with a great view. We also enjoyed the breakfast although the breakfast area was very crowded (not enough space to move).

6

Simon

21 Sept 2025

·

Stayed 3 nights

Bed uncomfortable breakfast poor

8

Abi

23 May 2025

·

Stayed 1 night

Stayed for a concert at the O2 and it was the perfect location. Cable car is 5 mins walk to go over the river or tube over the other side of the Excel, minimum 10mins walk. Hotel was very clean and friendly staff on arrival. Was busy as loads staying for the concert however was a good atmosphere. Small bar and limited food menu but good nonetheless. Minimal noise overnight or the morning. Would recommend asking for a river view when checking in if possible for a nice scenery.

8

Andrew

26 Feb 2025

·

Stayed 1 night

Great service and location. Only negative was the coffee at breakfast was horrible, couldn’t drink it

6

Sam

5 May 2025

·

Stayed 1 night

Everything was perfect until We went down for breakfast, we had to ask for bread, cutlery & condiments. As everything was empty it took sometime to replace

8

Julie

24 Jul 2025

·

Stayed 1 night

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.

10

Jeremy

18 Jul 2025

·

Stayed 2 nights

The staff were very friendly and extremely helpful when assistance needed to book transport. The quality of the breakfast was outstanding and although the evening dining options were limited ,there were plenty of alternative options nearby.

8

Tracy

25 Jul 2024

·

Stayed 1 night

Goid value for money and a great breakfast .

10

Timothy

16 Feb 2025

·

Stayed 2 nights

Much appreciated warm welcome after a busy day. Room upgrade with drinks voucher, Nespresso coffee machine and complimentary cookies which was a pleasant surprise. Room was nice and quiet. Ate in and the service was excellent. Good buffet breakfast in the morning (although on the second day it was just too busy with two coach loads of tourists all having descended for breakfast at the same time). Decided to eat in the second night and had a very good pizza with a side salad. All in all an excellent stay.

10

Abigail

18 Jun 2025

·

Stayed 2 nights

Lovely warm welcome. Clean and tidy room. Breakfast was delicious. Fantastic service!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $183	13 $116	14 $182
15 $164	16 $225	17 $170	18	19 $396	20 $96	21 $286
22 $304	23 $417	24 $248	25 $220	26 $94	27 $128	28 $220
29 $78	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
		1 $131	2 $212	3 $178	4 $227	5 $291
6 $87	7 $113	8 $191	9 $208	10 $138	11 $139	12 $179
13 $78	14 $86	15 $86	16 $86	17 $174	18 $215	19 $169
20 $121	21 $88	22 $86	23 $86	24 $86	25 $86	26 $121
27 $116	28 $177	29	30 $211	31 $287

ibis London Excel-Docklands

Prices for ibis London Excel-Docklands

Monthly average prices

About this property

Location

Room options

Twin Room, 2 Twin Beds, Accessible

Twin Room, 2 Twin Beds

Room, 1 Double Bed, Accessible

Double Room (Sweetroom)

Premium Room, 1 Double Bed

Premium Twin Room, 2 Twin Beds

Guest reviews of ibis London Excel-Docklands

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about ibis London Excel-Docklands

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