Gran Hotel Ciudad de México Zócalo View

Parking is expensive.

First time staying for Mexico’s Independance day. Even though it was a struggle to get the event package, I was glad I did. The service was amazing and the event was well organized and worth the price. The only inconvenience is the hotel does not have private parking or drive up for Uber unless you request a taxi at the front desk. Otherwise, you have to catch the uber at the end of the block.

This historical property is spectacular with the world's largest domed stained glass ceiling and friendly staff and fantastic guest lounge open 24/7.

We love the size of the room. We reserved a room with a Zocalo view. It wasn't as loud as we thought it would be. We enjoyed the rooftop bar and the snack room for the guests. The lobby was beautiful, grand, and quiet.

Historic property. Staff was very helpful, shared history of hotel. Roof top restaurant was amazing. I would definitely stay again

Great historic building with an amazing ceiling and chandelier at the entrance. The room was spacious and had everything we needed, including a small fridge. We didn't rent a car, but be aware that cars are no longer allowed near the Zocalo, so you will need to walk about a block from where you'll be dropped off. It wasn't bad at all, but something to consider if you visit someone with mobility issues. Breakfast was delicious and we hope to return one day!

The hotel was fabulous! Very clean and tidy. Complimentary lounge fully stocked opened 24/7. You must dine at La Terraza restaurant and get tbe Zócalo view! Will try to stay here anytime I return to Mexico City! Thank you!

酒店正对宪政广场，顶楼餐厅景观无敌，位置绝佳。

Beautiful historic hotel with an amazing art deco interior. Terrace restaurant has outstanding view of the Zocalo.

We had the most amazing time. Wanted to extend our stay but they were fully booked. Safe. Loved the little room with snacks and drinks. Helped while waiting for check in.

The hotel is an iconic gem in the heart of Mexico City at the Zocalo. It was a treat to be able to enjoy the beauty of this hotel in the heart of the city. Staff are very helpful and friendly. The hotel's age and the location come with some downsides - the main entrance of the hotel is within a pedestrian zone making access for cars and taxis confusing. The hallway outside our room had a distinctive odor of mold despite being very clean - the room and bathroom were immaculate. The rate reflected a fair balance of the hotel's breathtaking beauty and luxury and the noted challenges. Special thanks to the porter Emanuel Guerrera

Beautiful hotel. Excellent service. Very clean and well maintained. Amazing staff. Right in the heart of Zocalo. Most sites are walking distance. One must experience this hotel which also has a terrace overlooking the Zocalo!

We enjoyed our stay overall. The security guard was a bit rude. The air conditioning hardly worked. The outside noise was crazy because there was a concert. I wish I would’ve known that the hotel is at the center of a very busy plaza. There was no drive up access so prepare to walk about 1/4 mile from the drop off zone. Depending on the event, parking and pick up/drop off could be much farther. The hotel needs a better cleaning staff and walls need to be wiped down. The construction / maintenance department needs a bit of training. Probably Won’t stay here again, not unless we Go for the September 16th event. Very thankful overall.

The entire experience was fantastic. Everyone was so friendly, the room was spotless and the location was great.

Very clean

Cleaning staff did not clean my room on 8/20.

The hotel was fabulous! Very clean and tidy. Complimentary lounge fully stocked opened 24/7. You must dine at La Terraza restaurant and get tbe Zócalo view! Will try to stay here anytime I return to Mexico City! Thank you!

The room was perfect, beautiful, contemporary style, and clean. The staff were very attentive and respectful.

We hard time with housekeeping. Didn’t get our room cleaned daily. I had to call and then wait to get my room cleaned.

The place was clean and the staff was mostly friendly. The building itself is very beautiful. However, we had issues with the shower not draining and wasted time and energy trying to get it fixed for about 2 days.

The location and staff are wonderful. Room was large and quiet. We were treated with extra room gifts which made are stay even more memorable. Restaurant view is the best and food, drinks, and service are very good. Highly recommend this hotel.

I had a nice stay in the Gran Ciudad Hotel. The staff were very helpful and the hotel is conveniently located next to the Zocalo. The terrace restaurant has magnificent views. Our room was both spacious and quiet. The hotel lobby is an absolute gem but the interiors of the bedrooms and toilets are a little dated and could do with being refreshed. The residents room is a great idea, however there could be instructions to help people use the coffee machine. One major issue was that we checked-in on what was Independence Day. We couldn’t access the hotel due to multiple road closures and had to wait several hours until they re-opened. This effectively eliminated a day of our stay in Mexico City. I do feel the hotel could have emailed us to warn us in advance of the difficulties that we faced.

ソカロ広場ビューの部屋を予約しましたが、広場の1/6程しか見えませんでした。確かにソカロ広場ビューで間違いはないのですが、ちょっとがっかりでした。夜もうるさくて眠れませんでした。

The hotel itself is absolutely breathtaking and you will not get a better view of the zocalo. We had a large room and bathroom with a bathtub. Air conditioning worked well. Comfortable beds. Large towels. All the amenities you would expect for a 5-star hotel. The staff was amazing, especially our porter, Emmanuel. He went above and beyond to help us with our luggage and explain the history of the hotel. He even walked us a block away to help us meet our Uber. We were treated very well by the Gran Hotel and would highly recommend to all! 10/10

Great welcoming staff, they make you feel welcome, in the other hand the reception workers needs some attention with friendliness, The rooms are dated but very comfortable.

This is our second time here. Staff is really nice especially all the doormen. This time around was a little different. We love our ac very low and unfortunately we had to change rooms because the temperature wouldn’t get cold enough. The second room got a few degrees colder but not how we would prefer it. Both bathrooms tubs need a little makeover. Nonetheless we loved our stay. Water pressure is super strong and the water got really hot. The tvs are all smart tvs which we love. It’s a very clean hotel. It’s close to a lot of stores and restaurants.

Beautiful hotel! Very clean. Staff was great. La Terraca is beautiful , you get a great view of the Palacio and the Cathredal . Don’t forget to ask about the VIP lounge that’s open to all, for your free drinks and snacks. . Only downfall , you can hear the music from the street and you’ll be up early with the noise.

The bed linen is too thin. The TV/ internet connection comes and goes. Not enough kleenex. The A/C would sometimes make a loud sound.

Amazing beautiful historical hotel on the Zocalo. The staff were wonderful and so helpful. Food in the restaurant was excellent. Great buffet breakfast. Rooms were a good size and very comfortable. Superb view of the cathedral & the square from the upstairs restaurant.

Amazing stay in an iconic hotel. Def worth the extra to have a room facing the square: windows are double-glazed and black out curtains Endless options at the breakfast buffet, with some changes thought out the week. Amazing staff in all the different areas

The hotel and their restaurant are OK. There were things I didn’t like such as we weren’t allowed to check in 20 minutes early, the toiletries in the bathroom were not stocked, no Zocalo view even though that’s what we booked and an employee asked me to leave the lobby because visiting hours were over - assuming I was someone off the street and not a hotel guest. We also weren’t offered anything even though we supposedly have Expedia “VIP Access”.

We spent 4 nights at the Gran Hotel. I booked pretty much on the rating and reviews alone and they are correct. It is beautiful, spotlessly clean, perfectly located and the Terraza restaurant is excellent. Most of all it is about the staff though. A special mention to Yael the bellboy who always met us with a beaming smile and an extra special mention to Cynthia who could not do enough for us. She is an exceptional asset to this hotel. Thank you.

Staff was amazing - friendly and courteous. First class. Hotel beautiful, clean and conveniently located in the middle of sites, shops and restaurants. Rooftop restaurant a plus! During stay there was a huge rain storm - our room leaked and flooded. Staff immediately reassigned room and cane to mice out belongings. Highly recommend.

It was such an AMAZING stay. The beds our comfortable. Location is perfect and there are tons of things to do and see that are walking distance. The rooms are very comfortable. The staff is incredible. Emmanuel, Isaiah, and front desk staff were so helpful. It really takes you back to the early 1900s. The place is so well kept and preserved. I can't wait to come back. Oh and do yourself a favor and book a balcony view! You will not regret it.

Great room service and great staff

The hotel itself is absolutely breathtaking and you will not get a better view of the zocalo. We had a large room and bathroom with a bathtub. Air conditioning worked well. Comfortable beds. Large towels. All the amenities you would expect for a 5-star hotel. The staff was amazing, especially our porter, Emmanuel. He went above and beyond to help us with our luggage and explain the history of the hotel. He even walked us a block away to help us meet our Uber. We were treated very well by the Gran Hotel and would highly recommend to all! 10/10

Great welcoming staff, they make you feel welcome, in the other hand the reception workers needs some attention with friendliness, The rooms are dated but very comfortable.

I had a great experience during my stay! The staff was very friendly, and the doorman kindly helped with my luggage from a distance, since taxis have to stop about half a block away—the hotel is located on a pedestrian street. The lounge area was a nice bonus, always stocked with desserts and drinks, and perfect for relaxing or having a conversation. Overall, a warm and welcoming place. Highly recommended!

Wonderful location and building. Tiffany ceiling a stand out. The staff was outstanding. They could not do enough for us. Incredibly polite. So glad we stayed in this area and easy to go to Roma, Polanco, museums and historical sites. Easy food choices such as El Cardenal for bfast or lunch. Cafe Taguba for dinner. Other famous restaurants within a short distance. Very safe too!

The staff was exceptional. Uriel, Abraham, Rosa, Edith, Diego, and Cynthia. They treated my wife and I with kindness and were always available. The servers at the restaurants were also exceptional as was the food.

The hotel is very nice, very historic with some of the original fixtures. The rooms are big and bathroom as well. We arrived on one of the worst’s days as there was a massive protest going on and apparently they were camped out all around the historic center which made it horrendous for us to get into the building. A bell boy met us 6 blocks away and carried our luggage to the hotel. We couldn’t use our rental car until we left the city. Overall the staff were very friendly and explained the buildings history. They do have a 24 hour lounge room with snacks which came in handy for the late night munchies. I would come back to stay but I will definitely make sure that it’s at a good time.

Amazing hotel in a fantastic location right on the Zocalo. The view from the terrace restaurant was amazing!

The hotel is beautiful, but they should had told us that they were having a TEACHER STRIKE, that lasted for the whole 12 days we stayed there, we had a hard time to get to the hotel, we felt unsafe cause there were all of these TENTS covering the whole ZOCALO so they were tied to walls to the hotel making it hard to get to the hotel, we had to walk about 6blocks with luggage to check in and to leave hotel to get a taxi, it was terrible and some How the hotel premises should had giving us a choice, the strike was already going on before we arrived on June 8th , we paid to see the zocalo and enjoyed the view instead we looked at tents all over the zocalo, plz look at the pics I included, because of that sometimes we felt very unsafe and we had to walk further cause the ways to get to the hotel were blocked by the strikers building tents even on the side walk, very disappointed on my stayed at this hotel

I had a great experience during my stay! The staff was very friendly, and the doorman kindly helped with my luggage from a distance, since taxis have to stop about half a block away—the hotel is located on a pedestrian street. The lounge area was a nice bonus, always stocked with desserts and drinks, and perfect for relaxing or having a conversation. Overall, a warm and welcoming place. Highly recommended!

Street was blocked making it difficult to get to the hotel, had to walk a lot to get to the entrance.

Great location in Centro Historico. Close to main historical attractions. Many good restaurants nearby.

Area not safe

The hotel is beautiful, comfortable, and historic. The service was impeccable and the location was right on the Zocalo. The only problem was that it was right on the Zocalo, though. Every night there was a light show at 8 and 9:30 that each last an hour and was very loud. It was also difficult for our taxi from the airport to get to. Because there’s a lot of shopping and events in the area it also tended to be loud until late at night. I’m glad we stayed there because it is beautiful, but I would probably stay at a different hotel next time to be away from all the noise.

Very nice and clean. It was walkable to different museums. Only downside is that people were protesting for more than two weeks. I stayed one week and it was beautiful enjoying before people came and occupied the streets around the zocalo.

Terrific location for a first-time visit to CDMX (close to the Cathedral, Templo Mayor, Presidential Palace) and walking distance to Palacio Bellas Artes, Tile House, and Museo Nacional de Arte. The Zocalo is busy during the day and had concerts several nights, but the area gets pretty deserted late at night (plenty of police presence, however). The hotel staff are wonderful, very helpful, speak excellent English, and were very accommodating. The hotel is a large former department store with impressive glass roof and iron work throughout. The rooms were spotlessly clean, if a bit dated. Super-comfortable bed! We chose an interior room and appreciated the quiet. It was a suite with large rooms, a separate sitting room with TV (allowed one of us to sleep while the other watched TV). Full Netflix, etc. La Terrazza restaurant/room service was good, if somewhat uneven from night to night. Has a great view of the Zocalo and surrounding buildings, which are illuminated at night. The breakfast buffet is ample, but not cheap. We stayed at the hotel in January, so it felt somewhat empty, especially at night. The openness of La Terrazza meant it was chilly some mornings and late evenings. Note also that the streets leading to the Zocalo are closed to vehicular traffic, so grabbing an Uber meant walking one block to the nearby Nike store. Not a problem, and staff are available to assist with luggage, if needed. All in all we enjoyed our stay at the Gran Hotel Ciudad de Mexico.

The Brunch was excellent, and the staff and service very nice . Amazing views at the terrace.

Beautiful hotel with fantastic staff. Breakfast buffet is a must.

No está tan bueno el menú, ni la comida Solo está muy padre la vista de la terraza

Expectacular, it’s worth the price. The restaurant TERRAZA’s food (buffet) not that great.

Everything was very good except the food it was very disappointing

This was a wonderful stay. The staff was extremely professional. Also, the room and the hotel were very nice. Great views of the zocalo square from the rooftop bar. Food was also better than any other rooftop restaurants in the neighborhood.

Gorgeous art deco hotel in the center of the Historic Center of CDMX. This is my third time staying here, and it is a beautiful, perfectly manicured and kept property with very attentive staff. Although we did not receive any VIP perks as we usually do, my only complaints are the restaurant is extravagantly priced for very mediocre food (although the view is stunning) and due to pedestrian restrictions cabs/Ubers cannot drive up to the front of the hotel anymore, meaning you have to drag your bags a block or so to the hotel entrance. However, all In all, these are minor inconveniences and the hotel iswell worth a stay in.

We loved our stay at this hotel, it's a beautiful building with stunning views of the Zocalo from the hotel restaurant. The room was very spacious and comfortable and all the staff were very friendly and helpful. Breakfast was really nice with lots of variety. I highly recommend staying at this hotel!

Amazing beautiful historical hotel on the Zocalo. The staff were wonderful and so helpful. Food in the restaurant was excellent. Great buffet breakfast. Rooms were a good size and very comfortable. Superb view of the cathedral & the square from the upstairs restaurant.

Amazing stay in an iconic hotel. Def worth the extra to have a room facing the square: windows are double-glazed and black out curtains Endless options at the breakfast buffet, with some changes thought out the week. Amazing staff in all the different areas