Locanda del Gagini

Lovely people and great place

We only stayed one night at this property on our way through Palermo and it was nice but I wouldn't want to stay much longer. Our room was on the 3rd floor with no elevator and the steps were steep and narrow. The staff was very friendly and helpful and the location was good for walking to nearby shops and restaurants.

Great location, close to port and shopping and restaurants. Staff is so nice and helpful. There are a lot of steps to get to the rooms and they are a little narrow. The staff helped with bags which was amazing but this is probably not good if you have mobility issues. I highly recommend and would stay again.

This is the worst ‘hotel’ we have ever stayed in. We arrived at 22.00 having received a text with instructions on how to enter the building - no reception staff. Finally we got in through the main door but could not find the electronic key card which had supposedly been left on the reception desk. We mailed and rang the number given and was finally greeted with a torrent of abuse. The lady at the end of the line refused to repay our money - didn’t ask for repayment at all just wanted access to our room. She never stopped shouting at us but eventually said she would ring around the other hotel guests to hear if they had taken our key card. This certainly did not make us feel safe. She eventually told us to take a general key card which we could use to access our room - and presumably all the other rooms! That was the last communication we had with any of the hotel staff. We used a key that we found in our room to lock the door. Our room was never cleaned in three days, we never found any bathrobes as mentioned in the booking. If you find steep and narrow steps difficult while carrying your luggage then avoid this place. There is certainly no lift, no assistance and the three flights of marble stairs are a nightmare.

The staff were wonderful and accommodating.