Name: Holiday Inn Abilene - North College Area by IHG
Address: 3525 West Lake Road, Abilene, Texas, United States of America, Abilene, Texas, US
Price range: $182–$518 per night
Rating: 8.1

What guests think

Across reviews, Holiday Inn Abilene - North College Area by IHG earns praise for clean spaces, comfortable beds, and a convenient location near highways, hospitals, and universities, while feedback notes service inconsistencies, room maintenance issues, and mixed breakfast experiences.

Several reviews appreciate the on-site bar and grill, while others felt room rates were high for what was offered. Facility notes include ample parking and occasional pool closures. Overall, it works well as a straightforward stopover with on-site conveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and grill are appreciated, and parking is convenient. Some guests encountered pool closures.

Related guest reviews

10

Nicholas

Jun 20, 2025

·

Stayed 1 night

Nice rooms and nice pool.

10

Patricia

May 9, 2024

·

Stayed 2 nights

quiet and convenient. The breakfast person and front desk persons were both efficient and pleasant. Pool was closed so parking in back near pool was convenient.

8

Pamela

Nov 18, 2023

·

Stayed 1 night

Good place to stay, love the bar and grill on location.

10

Terry

Mar 20, 2023

·

Stayed 1 night

Its a very clean & modern hotel. The staff are efficient, friendly& helpful. Only negative is room doors are pretty noisy from inside room. Bed was a little too soft for me. Ate in restaurant & service & food were good.

10

Lauren

Dec 8, 2023

·

Stayed 1 night

Just passing thru, so it was only a one night stay. The hotel was clean, roomy and bed comfortable. Glad for the restaurant downstairs as well as breakfast options. Wish all Holiday Inns were this good!

10

Leticia

Mar 3, 2025

·

Stayed 2 nights

They were very clean. Right across from my daughter’s apt complex. Convenient to get around. Loved the bar in the hotel.

10

Sally

Sep 27, 2025

·

Stayed 1 night

Nice hotel with a restaurant and bar. We were super tired and were glad we could have something to eat without going out. Lovely spacious rooms and comfortable beds. Would stay here again.

10

Lukasz

Sep 21, 2024

·

Stayed 1 night

Great hotel. Excellent spacious room. Friendly staff. Lots of parking.

10

Angela

May 22, 2024

·

Stayed 1 night

Friendly staff, nice clean room. Breakfast was fantastic. Pool was closed, said it would not open until after Memorial Day, that is huge bummer since it was 100 degrees outside. Would stay here again when returning to the area.

10

becky

Jun 6, 2023

·

Stayed 1 night

Bar and food

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Cleanliness

Many guests found rooms and public areas very clean. However, multiple reviews report dirty bathrooms, hair, stains, or missed housekeeping details.

Related guest reviews

4

William

Nov 25, 2024

·

Stayed 1 night

The lobby and exterior were very nice and clean. The staff was very friendly. The room we were given was quite lacking. The door to the bathroom was extremely hard to open and close. It kept getting stuck on the floor. The bathtub was quite grimy around the edges and the faucet was stuck in shower mode and would not switch to bath. There was no non-slip texture in the bath tub and my wife and I both almost fell because it was so slippery. The air conditioner squealed when it ran, so it woke us up off and on all night long. We pass through this area once or twice a year and this is usually the town we stop in to rest. We will definitely will find an alternative the next time we are passing through.

4

Rex

Oct 1, 2025

·

Stayed 1 night

The bathroom had hair all over the counter and shower tub. There were stains in the curtains. There were also stains in the shower tub. The pillows were terrible! Definitely needs to be cleaned better. And new pillows.

10

Jorge

Dec 12, 2025

·

Stayed 2 nights

Great stay! Clean and friendly!

10

Svetlana

Jun 29, 2025

·

Stayed 1 night

Great clean facility

10

Adrian

Nov 10, 2025

·

Stayed 1 night

Clean room, clean lobby, helpful staff

2

Ricky

Sep 18, 2024

·

Stayed 1 night

The baseboards and floor in the bathroom were nasty. It looked like it hasn’t been cleaned in months. The shower was just as bad with hair at the corners of the shower. I will never stay there again.

10

Tal

Dec 24, 2024

·

Stayed 1 night

Very clean, nice environment, friendly staff, comfortable bed. Quiet, slept great

4

Travis

Jun 1, 2025

·

Stayed 1 night

Room not clean

6

Jennifer

Nov 7, 2025

·

Stayed 1 night

The first room was not clean. The bed sheets had food pieces on them. After letting the front desk know was moved to a new room that was clean.

10

Jeffrey

Oct 13, 2025

·

Stayed 2 nights

Hotel was nice and clean. Breakfast was delicious and staff was super friendly.

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Rooms

Rooms are often spacious with comfortable beds. Recurring issues include weak or inconsistent water pressure, noisy or ineffective AC, malfunctioning TVs or phones, stuck doors, and occasional storm-related window leaks.

Related guest reviews

4

James

Sep 28, 2025

·

Stayed 1 night

The Television did not work. By the time we discovered it , it was too late to fix. Also, there was not a phone in the room. Had to go down to the lobby to report the issues and was told that some of the rooms did not have phones because they did not work. Not very safe if you have an emergency in the room and you could not call the front desk.

2

Kevin

Apr 12, 2024

·

Stayed 1 night

No hot water. TV remote didn't work. Bathroom door didn't latch. Toilet ran constantly. Heat/ac want adjustable. Shower pan felt like I was going to break through it.

6

Kyle

Jun 16, 2024

·

Stayed 2 nights

Room was great!!!! The showers water pressure was horrible. I notified the front desk. They sent the maintenance guy to check it. There was no improvement. We were on the 2nd floor in room 202.

6

Jose

Sep 19, 2025

·

Stayed 1 night

Showers needed fix.

10

Cynthia

Feb 22, 2025

·

Stayed 1 night

Overnight stay while passing through town. Perfect accommodations. Everything was top notch and bed was extremely comfortable.

10

Sally

Sep 27, 2025

·

Stayed 1 night

Nice hotel with a restaurant and bar. We were super tired and were glad we could have something to eat without going out. Lovely spacious rooms and comfortable beds. Would stay here again.

4

Penny

Jan 14, 2023

·

Stayed 1 night

Kids running down the hall late at night. Light fixture coming out of the ceiling. Toilet seat needed to be replaced

4

REGINA

Sep 15, 2025

·

Stayed 2 nights

Overall the Hotel is nice and very clean! The main issue we had both times we have stayed at this location was the TV. The first time a new remote solved the problem after 1 night. Unfortunately this stay's TV experience was Terrible as we were unable to watch anything on the second night and morning following even after someone had come up to the room on the first night and worked on the connection. I feel after spending 509.00 for a 2 night stay in a 2 queen room with my family that the TV should never be an issue. I have traveled for years, own 2 time shares and have stayed at may resorts and Holiday Inn establishments and I feel that IHG Corporate should be aware that this property has issues. I travel from the Dallas area often due to the college being in close proximity when I visit my child and will strongly consider another hotel in the 3 weeks when I plan to return again. Thank you. RS Dallas area

4

Larry

Mar 5, 2024

·

Stayed 1 night

The shower had barely enough water flow to rinse off and the hit water temp was very warm but wouldn’t get hot; the AC/heating equipment was very noisy every time it came on during the night; the towels seemed thin very well used; and the exterior sound proofing was poor ( I heard the wind all night). Should have been much better for the price. I would not return.

10

Phyllis

Apr 23, 2023

·

Stayed 1 night

Everything was great! The only negative issue was the lack of USB charging outlets. I did not bring a plug-in charger because so many hotels have USB charging ports built into lamp bases etc... Not a particularly big deal but it was an inconvenience I didn't anticipate.

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Service

Interactions range from warm, helpful staff at check-in and in the restaurant to reports of rudeness or unfriendliness at the front desk.

Related guest reviews

10

Santos

May 4, 2024

·

Stayed 1 night

Great staff

10

Frances

Jun 27, 2025

·

Stayed 1 night

Staff was extremely nice. Hotel was spacious, clean and safe.

10

Angela

Sep 1, 2025

·

Stayed 2 nights

We had a great check-in experience, and we were treated wonderfully by the waitress/bartender named Rosie in the hotel restaurant. We’ve stayed many times at this hotel in Abilene and always enjoy it.

2

Alvin

Nov 30, 2024

·

Stayed 2 nights

New building and was clean. Staff was very unfriendly and seemed very disinterested in answering questions or concerns. Very dismissive of patrons and hospitality was beyond horrible. This was the rule rather than the exception. There was only one staff member in the restaurant that was friendly. The hotel was full of penalties and miscellaneous charges for everything including use of the luggage cart. Signs throughout the property was filled with financial penalties and disciplinary verbiage as if we were in grade school or a prison environment. It feels as if you are not welcome at all. The appearance is that separating patrons from their cash is the priority here. We will NOT be captives at this property again.

6

Teresa

Oct 1, 2025

·

Stayed 1 night

My son goes to college at HSU thats close to this hotel! Price is $220.00 per night an no food included, an on top a $50.00 dollar deposit,in witch i think is out radges, shes smelled clean but had spots on them at least this time the AC worked! The staf is not friendly at all

10

Jose

Jun 27, 2024

·

Stayed 1 night

The customer service from the front staff was excellent. They greeted us as we walked in and before we knew it we were in a conversation and laughing.

2

Jennifer B

Oct 29, 2023

·

Stayed 1 night

The experience was awful! We weren't allowed to check in to the hotel. They told us they wouldn't have rooms available for the day because they had a football team who just checked out. We ended up staying across the street at the Hampton inn. The front desk staff was terrible. The property looked old, disgusting trash around the front

2

MABEL M

May 24, 2024

·

Stayed 2 nights

The staff was rude

10

Diane

Dec 30, 2022

·

Stayed 19,354 nights

Staff was very pleasant

10

Joe

Jan 4, 2025

·

Stayed 1 night

Clean room and great customer service.

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Location

Convenient to highways, Hendrick Hospital North, and nearby universities; several note a generally safe, quiet area. One review cautioned about a sketchy neighboring motel.

Related guest reviews

10

Chelsea

Jul 12, 2024

·

Stayed 1 night

Great location, right off of the highway. Close to Hendrick Hospital North.

8

Christopher

Sep 9, 2023

·

Stayed 1 night

The property was close to Abilene Christian University.

10

Gary

Jun 5, 2024

·

Stayed 1 night

It was very close to the hospital we were using the next day

8

Christopher

Jan 15, 2023

·

Stayed 1 night

It was a great one night trip for a school event and so hotel got a little loud with a bunch of high school kids but overall it was a nice hotel and clean and located in a good spot for our needs

10

Garrett

Aug 1, 2024

·

Stayed 2 nights

Nice location

10

Layne

Oct 1, 2024

·

Stayed 1 night

property on edge of town which appeared safe it was quite but not for from restaurants and stores.

10

Leticia

Mar 3, 2025

·

Stayed 2 nights

They were very clean. Right across from my daughter’s apt complex. Convenient to get around. Loved the bar in the hotel.

10

Mikki

Feb 24, 2025

·

Stayed 2 nights

Great place to stay, very clean and nice. Bed was so comfy you didn't want to get out of it. Easy access to North side of Abilene. Decent price.

10

Heather

Jun 2, 2023

·

Stayed 1 night

Second time we have stayed here. Safe, clean and nice. Will stay again.

6

Bill

Oct 15, 2024

·

Stayed 1 night

Everything about this property is great. The only problem is the motel in front is sketchy as hell. Just be aware, I had no issues. But, just be aware of neighboring motel customers

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Dining

Guests like having an on-site restaurant/bar and several enjoyed breakfast, but breakfast is not included, can be slow, and some reported shortages or cold buffet items.

Related guest reviews

8

Kelli

Nov 30, 2025

·

Stayed 1 night

The staff were helpful and the room was clean. My only complaint would be that the bathtub had some putty, it looked like, in the drain and the plug was not in it and it looked very puttied (?), too. Kinda gross when you're wanting to take a bath... But, the breakfast was AWESOME!! er line a little, but it could be the water

8

Charlotte

Aug 18, 2025

·

Stayed 2 nights

Great staff. Better communication about food shortages in the restaurant. Ordered waffles and they came without topping as promised and afterwards, we ran out earlier. Other than that Great!

8

Cary

May 31, 2025

·

Stayed 1 night

We tried to order breakfast in the morning, and they said it would take over 20 minutes to prepare eggs. Really?? We had to leave without breakfast to get to our grandson's graduation in Keller, TX. The hotel was comfortable, no other complaints.

8

Pamela

Nov 18, 2023

·

Stayed 1 night

Good place to stay, love the bar and grill on location.

8

FLOYD

Dec 19, 2023

·

Stayed 1 night

Standard HI... Pedestrian decor... staff excellent,,, understaffed in restaurant...clean... substantially overpriced for area

6

Stephen

Jun 19, 2023

·

Stayed 1 night

Not a terrible place to stay. Bed was comfortable, room was reasonably clean. However, for the price per night, we expected complimentary breakfast (which was not included. Breakfasts were $10 and up per person with a long wait for food), and overall nicer rooms than we got. Rooms were fairly new, but just had an overly cheap feel to them, especially in the bathroom. Some staff were very nice, while others were not. Housekeeping began knocking on doors at 8:30 AM wanting to clean. Overall, this is the kind of room/property I would expect from a "lesser" hotel brand, but not from Holiday Inn. Would not stay here again.

8

Karen

Jun 21, 2023

·

Stayed 1 night

Nice, big room. Coffee maker, fridge and microwave in room. Seemed clean tho bathroom was beginning to show some wear. Breakfast is NOT included - bring your own or get ready to pay.

4

Rene

Aug 26, 2023

·

Stayed 1 night

No free breakfast. You have to pay full prices for rooms and then turn around and pay for the same food that you should be getting for free.

6

Lawrence

Nov 11, 2025

·

Stayed 2 nights

Room was dated. Rust on the handle of the side cabinet. No breakfast by menu as we were told when we checked in. There was a buffet with cold food.

10

Jeffrey

Oct 13, 2025

·

Stayed 2 nights

Hotel was nice and clean. Breakfast was delicious and staff was super friendly.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$216
February	$257
March	$310
April	$251
May	$249
June	$296
July	$305
August	$257
September	$241
October	$279
November	$268
December	$223

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $505	9 $439	10 $373	11 $255	12 $263
13 $191	14 $390	15 $411	16 $411	17 $318	18 $329	19 $274
20 $182	21 $382	22 $429	23 $433	24 $324	25	26 $518
27 $215	28 $315	29 $435	30 $429

Su	Mo	Tu	We	Th	Fr	Sa
				1 $304	2 $239	3 $225
4 $205	5 $375	6 $402	7 $350	8 $268	9 $253	10 $217
11 $224	12 $324	13 $396	14 $369	15 $273	16 $286	17 $262
18 $199	19 $316	20 $366	21 $324	22 $259	23 $255	24 $219
25 $184	26 $352	27 $339	28 $383	29 $302	30 $294	31 $242

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Abilene - North College Area by IHG

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