Ravelston House

Stayed for one night at hotel,staff nice took me to my room and told me all i needed to no about the hotel.hotel had a restaurant but i never used it.hotel room was nice but no toiletries glad i brought my own room was clean bathroom and shower were very nice

The Heating rooms cold heating not coming on until 8.20 am

Whilst I appreciate there was a no cancellation policy, due to a family bereavement, I asked Hotels.com to cancel the booking for me. They spoke to The Hotel and explained who had died. The Hotel point-blank refused to allow me to cancel. Totally unsympathetic uncaring. Passed the Hotel later on we’re looking for a venue for the wake - lots of mess outside the front door looks like a litter bin had been tipped upside down by the front door. Staff passed it and did nothing. Appears their attention to detail was equally as low as their customer service.

Great room, but the duvet was a summer one and didn’t fit the duvet cover..should have been thicker as it was quite cold.

Staff was on point friendly chatty very approachable room was clean welcoming. There is a bus stop right outside on both sides of the road so easy to get in to Edinburgh. The beach is a five minutes walk.