Name: Haven Inn & Suites willowbrook
Address: 17119 State Hwy 249, Willowbrook, Houston, Texas, United States of America, Houston, Texas, US
Price range: $64–$72 per night
Rating: 7.6

What guests think

Reviews of Haven Inn & Suites willowbrook describe a budget stay with mixed experiences: many guests found clean, quiet rooms and friendly staff, while others reported pest issues, worn furnishings, broken locks, and noise from the surrounding nightlife.

Service ranges from quick, courteous check ins to inconsistent responses and occasional rudeness when problems arise. The location is convenient to restaurants and a mall, though several reviews describe a questionable environment near a bar or club. Some guests also reported maintenance problems and receiving a different room type than booked. Overall, expect a basic, budget stay with trade offs in condition and environment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

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Cleanliness

Feedback is mixed: several guests praised very clean rooms, while many others reported roaches, stained or damaged linens, and unclean bathrooms, with housekeeping during longer stays sometimes inconsistent.

Related guest reviews

10

Anakaren

Aug 24, 2025

·

Stayed 1 night

Very clean facility! Looks to be either new or recently upgraded. They had toiletries available in the room. Check in was very simple.

2

Trish

Jul 2, 2023

·

Stayed 1 night

Upon check in sheets had make up and hair all in them like they just made the bed up from the previous rental not actually changing them. We had roaches in our room. The people in the room next to us had our whole room smelling like weed. There were prostitutes walking in and out of the property. Office staff were extremely rude. I was highly disappointed for $80 a night.

2

Stephanie

Mar 9, 2024

·

Stayed 1 night

This place is horrible, first off they had ROACHES 😭, the beds are horrible they felt like it was going to just fall in, they sheets are yellow looking because they are so old. I definitely wouldn’t return to this place I will spend my money somewhere else. Whoever owns that place needs to upgrade it ASAP

6

Joe

Jul 6, 2025

·

Stayed 4 nights

Nice location. Lots of restaurants and the mall is in walking distance. I stayed for a week and didn't have my room "cleaned" once. Just towels and trash bags replaced. By the 4th day, their were roaches that i had to kill and get a house keeper to wipe the floor. Overall, 5/10

6

malissa

Jun 2, 2025

·

Stayed 2 nights

Really wanted my money back , rooms not clean , walls dirty , roaches in refrigerator and toilet was stained badly walls too .

2

Brandon

Mar 29, 2024

·

Stayed 2 nights

There were people walking around all times of night. There were roaches in the room and i killed several of them. The room wasn't clean. Hair on the sheets and pillows. i would have been better sleeping in my car.

2

Joel

May 20, 2024

·

Stayed 1 night

Bathroom was not cleaned. Urine in the toilet with excrement. Shower tub curtain bad odor. Floor wss not clean. Towers looks yellow no white. Staff can't provide extra need it towel. We do not stay. We left. Lost my money there.

2

Kelly

Sep 29, 2025

·

Stayed 1 night

Three times i was woken up by a roach crawlying on me, THREE TIMES! When i checked out i told the front drsk clerk all he said was " you should have called the desk and we would have moved you to a different room." So in the middle of the night he wants me to pick up all of my belongings pack it and move to another room. That will have more roaches?? How about a credit back to my card, or IM SORRY THAT HAPPENED TO YOU SIR and let me give you a FREE NIGHT since you got no sleep OR REST!!!??? SMH Ive stayed here quite a gew times, NEVER again!!!!

2

Nicole

Jul 22, 2025

·

Stayed 4 nights

There was roaches in my room! On the bed, in the bathroom, even on the walls! Disgusting and they should be ashamed! Not to mention, there was loud music and people standing around outside scooping people's cars. I didn't feel safe so I left immediately!

2

Todd

Dec 1, 2025

·

Stayed 1 night

Sheets had holes, the chair and sofa was ripped a punched hole in the bathroom door. Holes in the wall. Worst motel experience ive ever had in my life

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Rooms

Rooms feel worn, with reports of broken locks and fixtures, uncomfortable or broken beds, and occasional noise from nearby venues; some guests also noted receiving a different room type than booked.

Related guest reviews

8

LISA

Aug 10, 2023

·

Stayed 1 night

Stove broken, sink at stove no water. Burn holes in the bedspread,, door won't lock from the outside unless you pick it up. The guy at the office said they are in the process of renovations but haven't gotten to that room yet.. Aside from that we just needed a place to sleep for the night so for that it was ok.

8

Rakeem

Feb 17, 2025

·

Stayed 2 nights

I paid for a king Suite online.When i got to the property i was told they only had dubble Queen Rooms availible. So that was disappointing. They Room was clean but definitely needs some upgrades. Covers had rips and chair had stains. But for $51 a night it wasn't bad. Ive stayed in way worse places for much more money. If i need a last minute stay i would book again.

8

Kametra

Aug 1, 2025

·

Stayed 1 night

It was an ok property. It was very clean though. Bed was not that comfortable, but the pillows were amazing. Staff was GREAT! Checked in with ease and check out was even easier.

2

Rosia

Feb 13, 2025

·

Stayed 1 night

Shower head missing Covers with burn holes sofa torn I couldn’t lock the door Person at front desk asked me to keep the room til the next day.

4

Dana

Oct 23, 2023

·

Stayed 1 night

The property over all was ok bed was broken...

2

Nikiba

May 21, 2025

·

Stayed 1 night

The room needed disinfectant. The room condition was subpar. The security latch was broken. The fridge needed cleaning. Not as pictured. At 10:45 am employees was banging on the door stating check out, check out time was at 11am. Noisy too much physical traffic on the property.

10

Drew

Jan 3, 2025

·

Stayed 1 night

The room ..big bed ..55tv

2

T33BABY

Jan 16, 2024

·

Stayed 1 night

I went by myself the guy put me in a corner room . The lock was broken in the room . I requested another room. I really didn’t feel safe

8

John

Sep 28, 2025

·

Stayed 1 night

The people are nice there it’s a questionable area. And right behind a tooled bar so kind of loud

2

Nicole

Jul 22, 2025

·

Stayed 4 nights

There was roaches in my room! On the bed, in the bathroom, even on the walls! Disgusting and they should be ashamed! Not to mention, there was loud music and people standing around outside scooping people's cars. I didn't feel safe so I left immediately!

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Service

Many guests found staff friendly and check in easy, but others reported rude interactions, intrusive behavior, and poor handling of issues.

Related guest reviews

10

Anakaren

Aug 24, 2025

·

Stayed 1 night

Very clean facility! Looks to be either new or recently upgraded. They had toiletries available in the room. Check in was very simple.

8

Felipe

Feb 15, 2022

·

Stayed 1 night

Room was clean staff friendly and helpful

10

BarbarA

Sep 4, 2023

·

Stayed 1 night

It was clean, people were nice

8

Kametra

Aug 1, 2025

·

Stayed 1 night

It was an ok property. It was very clean though. Bed was not that comfortable, but the pillows were amazing. Staff was GREAT! Checked in with ease and check out was even easier.

2

Nikiba

May 21, 2025

·

Stayed 1 night

The room needed disinfectant. The room condition was subpar. The security latch was broken. The fridge needed cleaning. Not as pictured. At 10:45 am employees was banging on the door stating check out, check out time was at 11am. Noisy too much physical traffic on the property.

10

Jason

Feb 6, 2025

·

Stayed 1 night

Very good room and Sven very helpful and nice very greeting in the front deak

10

John

Apr 11, 2024

·

Stayed 1 night

I work a lot around Houston and love coming here. This is a great place to rest when I don't feel like going all the way home and coming all the way back. The staff also work with you and remembers you.

2

Kelly

Sep 29, 2025

·

Stayed 1 night

Three times i was woken up by a roach crawlying on me, THREE TIMES! When i checked out i told the front drsk clerk all he said was " you should have called the desk and we would have moved you to a different room." So in the middle of the night he wants me to pick up all of my belongings pack it and move to another room. That will have more roaches?? How about a credit back to my card, or IM SORRY THAT HAPPENED TO YOU SIR and let me give you a FREE NIGHT since you got no sleep OR REST!!!??? SMH Ive stayed here quite a gew times, NEVER again!!!!

2

Myrick

Jul 2, 2025

·

Stayed 1 night

Tv was working, room smelled bad, smoke, and the crazy manager just knocked once, and immediately walked into my room, lucky him, smh..

4

Deonzahne

Feb 4, 2024

·

Stayed 1 night

I stay was good until the very last time I was there manger is very nice and will help out other staff is very rude I will not continue to spend my money when I have spent over 1,000 cause I was staying weekly to get ride service I had just got off of work and manger let me do early check in but my job let me off early and I tried to do early check in I guess I was to early so I asked to wait until I can because I have Ubered mind you a place I’ve been loyal too I couldn’t even sit in the lobby and wait staff had me sitting out side for two hours very rude that’s not how you treat loyal customers I came back at early check in time the lady very rude nasty attitude tried to charge me a higher price then what the guy said two hours prior was not trying to hear me out just bad experience I will not be back but manger is the only nice and friendly one

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Location

Convenient for dining and shopping, with restaurants and a mall nearby, but multiple reviews describe a questionable area and proximity to a bar or gentlemen’s club that can feel unsuitable for families.

Related guest reviews

6

Nickie

Dec 19, 2023

·

Stayed 1 night

It's cool for family get away because it have a mall slso bar more entertainment.

2

clarisa

Mar 16, 2023

·

Stayed 1 night

This hotels parking lot shares itself with a gentleman’s club not adequate for families

6

Joe

Jul 6, 2025

·

Stayed 4 nights

Nice location. Lots of restaurants and the mall is in walking distance. I stayed for a week and didn't have my room "cleaned" once. Just towels and trash bags replaced. By the 4th day, their were roaches that i had to kill and get a house keeper to wipe the floor. Overall, 5/10

8

Rod

Oct 8, 2023

·

Stayed 1 night

Quiet.

8

Josh

Mar 29, 2024

·

Stayed 1 night

Clean spot with a nice Mexican joint nextdoor

10

Kay

Dec 15, 2022

·

Stayed 4 nights

i worked night, so it was quiet. Bed spread had bad places in it needed new ones. But overall it was a good place to sleep. 5 minutes away from my job

2

T33BABY

Jan 16, 2024

·

Stayed 1 night

I went by myself the guy put me in a corner room . The lock was broken in the room . I requested another room. I really didn’t feel safe

10

Chelton

May 13, 2025

·

Stayed 1 night

It was a clean quiet property staff is nice it is right by a lot of eating places

8

John

Sep 28, 2025

·

Stayed 1 night

The people are nice there it’s a questionable area. And right behind a tooled bar so kind of loud

2

Nicole

Jul 22, 2025

·

Stayed 4 nights

There was roaches in my room! On the bed, in the bathroom, even on the walls! Disgusting and they should be ashamed! Not to mention, there was loud music and people standing around outside scooping people's cars. I didn't feel safe so I left immediately!

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Dining

On site options appear limited, with a couple of comments about no or minimal breakfast, while several reviews note many restaurants nearby.

Related guest reviews

6

Nickie

Dec 19, 2023

·

Stayed 1 night

It's cool for family get away because it have a mall slso bar more entertainment.

6

Joe

Jul 6, 2025

·

Stayed 4 nights

Nice location. Lots of restaurants and the mall is in walking distance. I stayed for a week and didn't have my room "cleaned" once. Just towels and trash bags replaced. By the 4th day, their were roaches that i had to kill and get a house keeper to wipe the floor. Overall, 5/10

4

Ray

Dec 15, 2022

·

Stayed 1 night

Microwave wasn’t working right. Spit in the inside of door. Countertop next to bathroom was broken on edge. Towels were a little stiff. Blanket on bed looked super old and fibers were poking out. Couch was nasty and had stains on it. Coffee was cold and tasted like water. I threw it away. No breakfast. Area was low lit Only had powdered creamer for coffee. Disappointment at best.

10

Khoa

Jun 20, 2024

·

Stayed 2 nights

Isn’t the best, but can be improved ! I like the Sense of peace and clean ! Need a better breakfast, maybe . Keep up the good work,guys !

8

Josh

Mar 29, 2024

·

Stayed 1 night

Clean spot with a nice Mexican joint nextdoor

10

Chelton

May 13, 2025

·

Stayed 1 night

It was a clean quiet property staff is nice it is right by a lot of eating places

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Month	Average price
January	$57
February	$55
March	$55
April	$54
May	$56
June	$69
July	$64
August	$59
September	$52
October	$54
November	$57
December	$53

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $72	16 $66	17 $66	18 $69	19 $69
20 $66	21 $65	22 $66	23 $66	24 $68	25 $70	26 $72
27 $67	28 $68	29 $67	30 $68

Su	Mo	Tu	We	Th	Fr	Sa
				1 $68	2 $71	3 $70
4 $66	5 $67	6 $66	7 $67	8 $67	9 $70	10 $71
11 $66	12 $68	13 $67	14 $68	15 $68	16 $67	17 $70
18 $64	19 $64	20 $64	21 $66	22 $64	23 $71	24 $70
25 $64	26 $64	27 $64	28 $64	29 $64	30 $71	31 $71

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Standard Double Room, Accessible

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Kitchenette

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Single Room, 1 King Bed, Accessible

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Haven Inn & Suites willowbrook

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