Name: Home2 Suites by Hilton Houston Willowbrook
Address: 7815 Willow Chase Blvd, Deco, Houston, Texas, United States of America, Houston, Harris County, US
Price range: $106–$159 per night
Rating: 8.6

What guests think

At Home2 Suites by Hilton Houston Willowbrook, guests often praise spacious suites with kitchens and friendly staff, but report inconsistent upkeep and maintenance, from loud ACs and broken items to occasional cleanliness concerns such as stains or pests.

The location is convenient for the hospital, restaurants, and Willowbrook Mall, but there are reports of vehicle break-ins in the parking lot. Facilities include a clean, well-equipped gym and outdoor gathering areas, yet guests encountered pool closures or construction and occasional building issues like warm hallways, a down elevator, or side doors not working. Breakfast feedback is mixed, ranging from better-than-average options to limited selections, unheated items, or delays. Good for travelers who value space and convenience and can accept periodic maintenance or operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests liked the clean, well-equipped gym and outdoor fireplace/gathering area. However, the pool was often closed or under construction, and some reported warm hallways, a down elevator, side doors not working, and parking lot break-ins.

Related guest reviews

6

Yasuto

Jan 3, 2025

·

Stayed 1 night

Hotel is constructing now.

8

Maria

Nov 9, 2025

·

Stayed 3 nights

The staff was friendly and welcoming. The rooms were well appointed. Appreciated the nice lobby and very clean gym. Felt very safe and the convenience to the hospital was great. Loved the outside fireplace and gathering space. Comfortable bed.

10

Adam

Aug 29, 2024

·

Stayed 1 night

Pool is under construction Someone had his truck broken into Breakfast is decent and the room is awesome

8

Valerie

Jun 26, 2025

·

Stayed 5 nights

Stayed for a week in the 1 bedroom with my family (including a kindergartener). The space and layout were great, with nice natural light in the living area. Fitness room was in good shape, with treadmill, elliptical, recumbent bike, and weights. There is a P.F. Chang's within walking distance, and this place is a bit quieter and nicer than some of the other suite type hotels nearby. My daughter loved the pool. Area seemed safe. One caveat is that we came back the next week for just one night, booking directly through the hotel, and that room had quite a few broken things and a very loud AC. So not all rooms here are equally good.

2

CHIHLIN

Jul 31, 2023

·

Stayed 1 night

Trash in parking lot. Pee in a water bottle

10

Jessica

Jan 17, 2023

·

Stayed 19,373 nights

It seemed odd that you would have to pay for parking, which is not typical of hotels I've stayed at. Good breakfast. Room darkening shades and noise canceling fans were a plus. Friendly staff set up a rollaway bed for us.

10

Abe

Oct 27, 2023

·

Stayed 1 night

Staff was wonderful. Outdoor area with fireplace for gatherings.

4

Meredith

Aug 25, 2024

·

Stayed 1 night

Pros: blackout curtains worked great Cons: computers down at check in so it took over 10 minutes of just standing there to get checked in. When we got to our room, we opened the door and someone else was already occupying that room (suitcase open, curling iron on, shadow in the bathroom). Pretty scary. There was only one elevator working, the pool was closed for maintenance, they don’t heat anything for breakfast (but there is a microwave), side doors do not work with keycard, so you have to enter through the front. Overall, I’d definitely search for a better place to stay.

2

Diego

Sep 11, 2024

·

Stayed 7 nights

5 Trucks was broken into at 9pm, including mine. Obviously the hotel wasn’t going to do anything or reimbursement, but the crazy part was it was parked in front of the hotel lobby. Literally can look right at my truck when you walk out. Never again.

10

monica

Jun 25, 2024

·

Stayed 1 night

Halls and elevators were extremely warm no air

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many describe rooms and public areas as clean, but others report stained linens, dirty bathrooms, odors, worn upholstery, and occasional pests.

Related guest reviews

8

Tatiana

Sep 17, 2024

·

Stayed 3 nights

Location of property was nice and the cleanliness off the room was great.

8

Rosemarie

Jun 19, 2024

·

Stayed 4 nights

Staff very friendly and professional. Room clean and likable. However the carpet needs to be shampooed. There was an odor on it.

4

Kelvin

Sep 15, 2024

·

Stayed 2 nights

Our room smelled really bad

6

Darmita

Feb 24, 2025

·

Stayed 4 nights

Yes, the staff were very nice building fairly clean however, there were cockroaches in the microwave and in the bathroom staff offered something off of the snack stand to accommodate us and the manager was supposed to meet with us and never did

6

Sara

Aug 15, 2025

·

Stayed 3 nights

Dirtiest Home2 Suite I’ve ever stayed at. Rest room was dirty! Hair all over towels and shower. Also found hair on the bed. Breakfast staff was not friendly at all.

2

Dwayne

Mar 3, 2023

·

Stayed 1 night

Room had what looked to be blood stains and filth on the sofa and desk chair, what looked like pubic hairs on the shower wall and a spiders in the bathroom. This room was gross. Very disappointed with the cleanliness of this room. Never again!

10

Miriam

Sep 3, 2023

·

Stayed 2 nights

One of the nicest places I’ve stayed in a while, very safe, family friendly and very clean. I will be staying here again.

8

Patricia

Apr 29, 2025

·

Stayed 4 nights

I liked all the amenities and overall cleanliness, but at the same time the sofa in my room had dirty spots on it and there were spots on the run between the beds. Although the bedspeads were both white in color, they didn't match. The cleaning crew didn't restock the shampoo. The lobby has great flow, but the couch needs refiburished as it's wore down to the foam. Due to the above mentioned, i couldn't give a score of a ten, but enjoyed all the amenities!

6

Anthony

Apr 5, 2025

·

Stayed 2 nights

I liked that the property was close to restaurants. I did not like that there was a brown stain on the sheets that looked like old blood stain, that was really gross. Would not stay again.

8

Gabrielle

Jul 16, 2025

·

Stayed 4 nights

While personally, not the biggest dealbreaker, I had several moments where room required maintenance and multiple instances of roaches. All in all, a pleasant experience due to kind staff and nice overall facility.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with practical layouts and kitchenettes, and many find the beds comfortable. Recurring issues include loud AC units, dated or worn furniture, occasional maintenance problems, and discomfort with sofa beds or mattress firmness.

Related guest reviews

4

Anthony

Oct 20, 2023

·

Stayed 4 nights

The hotel has lots of potential to be nice. Staff was very professional and nice, the only downside I had was beds were uncomfortable, pillows need to be replaced, there was no way to keep the ac unit on. Overall not terrible but could be better.

4

Carlos

Jun 3, 2025

·

Stayed 1 night

I re quested a double bed room , and the hotel called and told me that you had overbooked them and they only had a room with a king bed and a sofa. One member of my family woke up sore for sleeping in the sofa. Who's fault was it I don't know. I won't book that hotel again.

6

Brenna

Jun 14, 2025

·

Stayed 2 nights

The bathrooms have been mostly updated but the rooms need some TLC. The beds are very old and the I wouldn’t get near the couch. For some reason the curtains are electric, and broken… so we had parking lot lights beaming in our room. Room was spacious and had a nice work space and kitchen.

6

russell

Dec 21, 2024

·

Stayed 3 nights

The ac in my room was noisy every time it kicked start , and the desk chair has had its days, please get a new one

8

Valerie

Jun 26, 2025

·

Stayed 5 nights

Stayed for a week in the 1 bedroom with my family (including a kindergartener). The space and layout were great, with nice natural light in the living area. Fitness room was in good shape, with treadmill, elliptical, recumbent bike, and weights. There is a P.F. Chang's within walking distance, and this place is a bit quieter and nicer than some of the other suite type hotels nearby. My daughter loved the pool. Area seemed safe. One caveat is that we came back the next week for just one night, booking directly through the hotel, and that room had quite a few broken things and a very loud AC. So not all rooms here are equally good.

8

Carlos

Feb 15, 2025

·

Stayed 1 night

Comfortable,clean and great service. My only gripe was the overly loud A/C unit in room 219, Made it hard to sleep.

8

FABIAN

Sep 22, 2025

·

Stayed 1 night

Room was spacious. Bed was comfortable. Initial check in did not go well because room was not ready. Staff found us another room that was ready to check in.

10

Patrisha

Jul 6, 2025

·

Stayed 3 nights

I loved the spaciousness of the room. A/C was a little loud but overall enjoyed our stay.

8

Jeffrey

Aug 3, 2025

·

Stayed 3 nights

Good overall, beds were a little too firm. Breakfast was lacking with self service biscuit bar…would be better with a full breakfast

6

Giovanni

May 30, 2023

·

Stayed 2 nights

I’ve stayed in several H2S by Hilton and the staff is always kind and willing to serve, that’s on of the main easons I keep coming back. Unfortunately this particular hotel is worn out and in need of serious renovation in some areas. Had to change room because the AC was super noisy in the first room. The staff was comprehensive and helpful. Both rooms are in need of new upholstery in sofas and chairs. There’s several areas to improve. I feel kind of bad writing this review given the great people working here

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Service

Staff are frequently described as friendly and helpful. Still, multiple reviews mention overbooking or wrong room types, occasional rudeness or poor follow-through, and minor check-in or housekeeping frustrations.

Related guest reviews

6

sarah

Feb 2, 2025

·

Stayed 1 night

We booked a king suite, and when we got there they gave us a room of 2 doubles/queens. We didn't realize until we opened the door, so we came back downstairs, and they were like "Oh. Sorry. We're out of kings. They've been overbooking the kings lately." That's definitely not a fitting excuse, but they not only weren't up front about it until we asked but the manager also tried to say "It's so strange, because it's usually our queens running out." -- As if this was any better. That's fine, we made due without causing a hubbub, because what's the point when clearly they were so blase about customer service. They were nice enough - just don't expect to get what you pay for.

4

Carlos

Jun 3, 2025

·

Stayed 1 night

I re quested a double bed room , and the hotel called and told me that you had overbooked them and they only had a room with a king bed and a sofa. One member of my family woke up sore for sleeping in the sofa. Who's fault was it I don't know. I won't book that hotel again.

10

Claudia

Oct 29, 2023

·

Stayed 2 nights

Great service

10

Crystal

Jan 19, 2025

·

Stayed 2 nights

Front desk staff very professional, I alway book here when staying in Houston!

8

Maria

Nov 9, 2025

·

Stayed 3 nights

The staff was friendly and welcoming. The rooms were well appointed. Appreciated the nice lobby and very clean gym. Felt very safe and the convenience to the hospital was great. Loved the outside fireplace and gathering space. Comfortable bed.

10

Nairobys

May 5, 2025

·

Stayed 3 nights

Staff were super friendly, helpful and it was clean. Will definitely recommend to anyone!

6

Amanda

May 6, 2023

·

Stayed 3 nights

It was very clean and the bed was comfortable, and really, that is all I can say. The pool was down, I dont know for how long, but it was one of our main reasons for choosing., and we came from out of state. The door on our bathroom did not shut all the way. You could only use the the front entrance and it was locked by 11. Breakfast was not ready by 6am. Was hoping for a discount due to no pool, was told management would contact me, that never happened and was charged full price.

4

LaKeitha

Oct 27, 2024

·

Stayed 1 night

Shelby was extremely rude and I spoke with the manager at check out and he pretty much blew it off...

10

javier

May 23, 2024

·

Stayed 2 nights

The Staff Was Amazing The Room Was Big n Clean With Nice Bathtub The Hotel Lobby Was Roomy n Clean The Pool Was Nice n Clean Plus There Were Plenty Of Places Nearby To Eat n Go Shopping.

2

Ruben

Apr 16, 2025

·

Stayed 1 night

Had a prepaid reservation. Hotel gave my reservation to another party. When I arrived near 11 pm they said they had secure a reservation at another hotel. However it was only one queen bed and a sofa bed I’m traveling with 4 adults. Had to secure my own room at a third hotel.

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Location

Convenient to Memorial Willowbrook hospital, restaurants, shopping, and major roads; several guests felt the area safe. There are also reports of vehicle break-ins in the parking lot.

Related guest reviews

8

Maria

Nov 9, 2025

·

Stayed 3 nights

The staff was friendly and welcoming. The rooms were well appointed. Appreciated the nice lobby and very clean gym. Felt very safe and the convenience to the hospital was great. Loved the outside fireplace and gathering space. Comfortable bed.

10

Wenona

Mar 23, 2024

·

Stayed 1 night

Impressed with the hotel and staff. Very clean room and nice kitchen. Beds and sleeper sofa were not that comfortable but they were fine for one night. Great location…. Close to restaurants and shopping. Easy on/off freeway. We will stay here again.

10

Adam

Aug 29, 2024

·

Stayed 1 night

Pool is under construction Someone had his truck broken into Breakfast is decent and the room is awesome

10

Barbara

May 10, 2023

·

Stayed 4 nights

This location is conveniently located near FM 1960 and Willowbrook mall, yet away from the crowds and noise. It is directly across from Memorial Willowbrook hospital. The property is safe and clean. Hot breakfast daily. Definitely will stay here again.

10

Bill

Oct 10, 2023

·

Stayed 1 night

Spacious Room. Nice Area of Town

8

Humberto

Feb 21, 2024

·

Stayed 1 night

All good. Conveniently located

10

leonel leiva

Aug 11, 2023

·

Stayed 2 nights

Good located

2

Diego

Sep 11, 2024

·

Stayed 7 nights

5 Trucks was broken into at 9pm, including mine. Obviously the hotel wasn’t going to do anything or reimbursement, but the crazy part was it was parked in front of the hotel lobby. Literally can look right at my truck when you walk out. Never again.

8

Arthur w.

Apr 25, 2023

·

Stayed 2 nights

Near shopping mall and away from busy street traffic.

10

Michael

Oct 10, 2024

·

Stayed 3 nights

It was a great place to stay, very conveniently close to various restaurants to eat.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback varies: some praise better-than-average options or very good selections, while others find it limited or not inviting, with unheated items or service not ready on time.

Related guest reviews

10

Adam

Aug 29, 2024

·

Stayed 1 night

Pool is under construction Someone had his truck broken into Breakfast is decent and the room is awesome

10

Jessica

Jan 17, 2023

·

Stayed 19,373 nights

It seemed odd that you would have to pay for parking, which is not typical of hotels I've stayed at. Good breakfast. Room darkening shades and noise canceling fans were a plus. Friendly staff set up a rollaway bed for us.

6

Sara

Aug 15, 2025

·

Stayed 3 nights

Dirtiest Home2 Suite I’ve ever stayed at. Rest room was dirty! Hair all over towels and shower. Also found hair on the bed. Breakfast staff was not friendly at all.

6

Amanda

May 6, 2023

·

Stayed 3 nights

It was very clean and the bed was comfortable, and really, that is all I can say. The pool was down, I dont know for how long, but it was one of our main reasons for choosing., and we came from out of state. The door on our bathroom did not shut all the way. You could only use the the front entrance and it was locked by 11. Breakfast was not ready by 6am. Was hoping for a discount due to no pool, was told management would contact me, that never happened and was charged full price.

8

Thomas

Jan 30, 2024

·

Stayed 10 nights

Very good breakfast. Spacious room. I returned to this same location for another week.

4

Jaime

Sep 25, 2024

·

Stayed 1 night

The breakfast in not very inviting,

4

Meredith

Aug 25, 2024

·

Stayed 1 night

Pros: blackout curtains worked great Cons: computers down at check in so it took over 10 minutes of just standing there to get checked in. When we got to our room, we opened the door and someone else was already occupying that room (suitcase open, curling iron on, shadow in the bathroom). Pretty scary. There was only one elevator working, the pool was closed for maintenance, they don’t heat anything for breakfast (but there is a microwave), side doors do not work with keycard, so you have to enter through the front. Overall, I’d definitely search for a better place to stay.

8

Jeffrey

Aug 3, 2025

·

Stayed 3 nights

Good overall, beds were a little too firm. Breakfast was lacking with self service biscuit bar…would be better with a full breakfast

10

jean

Mar 20, 2025

·

Stayed 3 nights

Nice, spacious, and clean hotel . Staff are friendly . Breakfast is ok.

10

Gregory

Jun 12, 2024

·

Stayed 3 nights

The room was spacious and the location was idea for the conference I was attending. The breakfasts were better than the average hotel (they had both specal breakfast sandwiches and omelet bowls). Service was friendly and the room was clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$108
February	$119
March	$119
April	$110
May	$120
June	$162
July	$116
August	$97
September	$116
October	$114
November	$113
December	$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $135	17 $135	18 $125	19 $125
20 $119	21 $111	22 $111	23 $140	24 $116	25 $112	26 $111
27 $106	28 $111	29 $113	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $111	2 $123	3 $117
4 $106	5 $112	6 $114	7 $111	8 $118	9 $122	10 $143
11 $107	12 $112	13 $113	14 $111	15 $111	16	17
18 $106	19 $115	20 $116	21 $124	22 $132	23	24 $159
25 $113	26 $123	27 $126	28 $123	29 $133	30 $133	31 $133

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Suite, 1 King Bed, Accessible (Roll in Shower)

Studio, 2 Queen Beds, Accessible

Suite, 1 Bedroom

Suite, 1 King Bed, Accessible

Studio, 2 Queen Beds

Studio, 2 Queen Beds, Accessible (Roll in Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites by Hilton Houston Willowbrook

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Prices for upcoming dates