Name: Hampton Inn & Suites Albany-East Greenbush
Address: 25 Hampton Inn Drive, Albany, New York, United States of America, Albany, New York, US
Price range: US$144–US$265 per night
Rating: 8.4

What guests think

At Hampton Inn & Suites Albany-East Greenbush, guests frequently highlight clean, comfortable rooms, welcoming staff, and a convenient location near the interstate, while recurring drawbacks include occasional housekeeping lapses, towel shortages, pool or EV charger issues, and periodic system outages.

Many rooms feel modern and quiet, though some mention squeaky or stiff beds, barn-style bathroom doors that do not latch, limited curtain coverage, and small maintenance quirks like weak water pressure or nonfunctional charging ports. Breakfast is often praised for variety and quality, but reports of late setup and inconsistent selection appear across multiple stays. Overall, expect a comfortable, well-located stay with generally friendly service and a few reliability hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The gym receives consistent praise. Pool availability and temperature vary, EV chargers have been out of service, and several guests dislike the small luggage carts; parking is straightforward.

Related guest reviews

10

William (Bill)

22 Nov 2024

·

Stayed 1 night

We have stayed at this property several times. It never disappoints. This trip I used the workout room. It’s nicely equipped and spacious. Staff was friendly and helpful.

4

M

31 Jul 2023

·

Stayed 1 night

I didn’t like that I wasn’t informed that the pool was not in service before we arrived- when travel in the summer with two teenagers it’s important for us to find a hotel with a pool. When we arrived and quickly changed to go to the pool there was an out of service sign- I inquired at the desk and the staff member explained that it had been a few days and that the chemical levels needed adjusting. Had we known we would have changed our reservation for a different hotel, especially having paid to be able to cancel up until almost the arrival date.

10

Shira

24 Aug 2025

·

Stayed 1 night

Staff was very friendly and helpful. Extensive breakfast included. Easy to find and park. Room was beautiful and clean. I would have liked a lock on the bathroom door!

10

Aung

28 Aug 2025

·

Stayed 1 night

Goof breakfast and nice gym.

10

Peter

5 Oct 2025

·

Stayed 1 night

Good gym. VEry good breakfast

10

Cheryl

4 May 2024

·

Stayed 1 night

There was a big group staying at the same time, but the staff kindly placed us at the end of the hall to minimize the noise. Also, breakfast was very busy because of the group, but staff did a great job of keeping all the items stocked. The only negative about our stay was that the electric car (EV) charger was not working. This was decidedly inconvenient, but we fortunately found a place nearby to charge. I hope they repair the charger soon.

2

Erin

30 Sept 2023

·

We booked this hotel Friday night, seeing a pool was available for our kids. I called the next morning and was told the pool was temporarily closed, and they would call me at 1030am to let me know if it would be open. We arrived at 2 pm for an early check in, and the pool was still closed. We were ensured it would be open and the manager was out getting chlorine. At this point I wouldn’t let our kids swim in the pool bc there was NO way the chlorine levels were right if they had only just put the chemicals in 2-3 hours prior. We didn’t want to risk the kids getting sick from too much h chlorine or not enough. The manager had offered a refund of the pool Didn’t open, and I’d like a refund at this point because the pool was not in fact open like she had confined with me on the phone at 1030am. I would have booked a room at a different hotel.

4

Michael

18 Aug 2024

·

Stayed 1 night

The place is very nice but we booked here specifically for the EV charging and when we arrived we were told the chargers havent worked since the winter. There's no mention of that on the website...

6

Laurie

16 Mar 2023

·

Stayed 1 night

Pool was cold. It appeared sheets were not changed. We found someone else’s hair in the bed. Staff were very accommodating and professional.

8

Victor

5 Aug 2024

·

Stayed 1 night

This is probably my 5th stay at this location. This is a really good Hampton Inn hotel if you're going to Downtown Albany or around the area on the other side of the river. It's not a brand new hotel, but it is modern and everything works. The gym is well supplied, the pool is operational and basically operates as a massive jacuzzi. Breakfast is the ordinary easy made usual suspects, and you're close to a Wal Mart, Target and Starbucks and a cumulus of fast food restaurants within a short drive, or a Dunkin Donuts, a Cracker Barrel and a Denny's within walking distance (just be careful in crossing the street..) Not much else to say. Good illuminated parking, some noise will pass through the walls and floors. That's about it.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the hotel and rooms as very clean, but there are repeated lapses such as leftover items, missed spots, pet traces affecting allergies, and occasional towel shortages.

Related guest reviews

10

Shira

24 Aug 2025

·

Stayed 1 night

Staff was very friendly and helpful. Extensive breakfast included. Easy to find and park. Room was beautiful and clean. I would have liked a lock on the bathroom door!

6

Sarah

19 Mar 2024

·

Stayed 1 night

I booked this hotel with confidence as it had decent ratings on Expedia. I was very disappointed! First, there was an old piece of a cookie on the floor of our room, and old food left in the refrigerator. Second, we were out of shower gel. The housekeeping staff was clearly not paying attention. The room was just dated. The electric outlets weren’t working in the table. The bedding wasn’t as plush as advertised. I am very disappointed.

2

Elizabeth

3 Aug 2025

·

Stayed 2 nights

Hilton, you should be ashamed! You used to set the bar for others. However, with this establishment you never even achieved mediocrity! But you still charge a premium price. The condition of the room was disgusting: peeling wallpaper, mold or dirt all over the baseboards and corners, everything looked grungy. Even the repairs that were made, caulking for example, were sloppy and half-ass. Have your staff no pride in their work? The beds were horrible- what youd expect yo find in a Motel 6, or some other $69 night motel. Matress was 10 years old as evidenced by manufacture date on the mattress label. Hard as a rock and the coils poked through the matrress into my back. They squeaked loudly if you shifted your weight in the bed. I Googled the make, model and serial #: $300 mattress. Way yo go, Hilton! And, finally, the drapes were hung on a track that did not run the width of the window - they only hung on the sides. Could not closed. The only privacy was a white lace, see thru panel which did not block nor dim the bright exterior lights from shining in my face all night, and lighting up the room. Dont waste your money here. A huge disappointment for a former Hilton fan.

6

Keli

1 Jun 2025

·

Stayed 2 nights

The entire hotel ran out of towels. Tried to get some at 8:00 at night for next morning, was told there was no one to wash them so they wouldn’t be available until late next morning.

10

Javier

28 Sept 2025

·

Stayed 1 night

Very clean and modern hotel. Quiet room and great breakfast.

6

Laurie

16 Mar 2023

·

Stayed 1 night

Pool was cold. It appeared sheets were not changed. We found someone else’s hair in the bed. Staff were very accommodating and professional.

8

Ryan

29 Jun 2025

·

Stayed 1 night

Overall it was fine. I could there was a pet in the room prior to us as my allergies started being affected. Pet friendly hotels are fine but should have specific rooms for pets. Also didnt like the barn door on the bathrooms not very family friendly.

6

Autumn

9 May 2023

·

Stayed 1 night

We found coffee creamer under our bed witch means to me that the room wasn’t cleaned properly

2

Michelle

29 Apr 2025

·

Stayed 2 nights

The night of check in was great and the guy working the desk was so nice but after that they were terrible. Saturday the hotel was out of towels and just said they were full. You should not have people stay if you don’t have enough supplies. We have been staying at this hotel for 3 years for dance comps and we will not be back.

2

Betsy

21 Jun 2024

·

Stayed 2 nights

I am an emergency medicine physician traveling for work. I also have asthma and had asked before I arrived for room that had not had pets as a dangerous stays in the fabric. When I arrived and went to my room, I found that that was not the case and I could not breathe properly. the staff was rude, unresponsive, and despite the fact that I asked to speak to the manager that was refused. I did not stay. I went in the room, found out my breathing, was affected by their lack of hygiene, and I left. They did not either respond politely or provide any kind of refund at all.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally modern, spacious, and comfortable with quiet stays reported; however, some guests cite squeaky or firm beds, barn-style bathroom doors without latches, limited lighting or seating, curtain coverage issues, and occasional maintenance quirks or variable water pressure. Wi-Fi reliability was poor during an outage for some stays.

Related guest reviews

4

Crystal

20 Oct 2024

·

Stayed 2 nights

The system was down at check in and check out- they wrote my credit card number down on a paper- I’m keeping my fingers crossed the papers are destroyed and I’m not charged an arm and a leg for a hotel room. The staff were literally writing down room numbers on blank pieces of paper- old school 1990s. No internet connection for the whole weekend and our room never got cleaned, even though we stayed for two nights and we were gone the whole day from 9am to 7pm. The hotel seemed clean overall, just seemed very mismanaged (no covers for the coffee cups because the wrong cups were ordered).

10

Alexis

7 Jul 2024

·

Stayed 1 night

Generally a very comfortable place. AC worked very well, bed was comfy, gym was well equipped. Stayed for 1 night while seeing a concert at Tanglewood. Only weird thing about the room was that there was a sensor light in the bathroom. This meant that when you walked into the bathroom in the middle of the night, it went off. It was especially dumb because it meant the nightlight also in the bathroom was totally pointless. The curtains were also slightly too short, which meant that light crept under in the morning. Otherwise, the light situation was great.

6

Angelique

6 May 2025

·

Stayed 2 nights

I did not like the squeaky beds in room 311. Everytime I got up or turned or sat on the bed it squeaked. It was very annoying.

8

Stephanie

3 May 2025

·

Stayed 1 night

This was a quiet property, which was just what we wanted. We stayed here after seeing a show at the MVP Arena- it was a quick 10-11 minute Uber away. The hotel room was clean, comfortable, and had everything you could need. The only negative thing we noticed was that our bathroom door did not close. It was a “barn door” but there was no latch so as soon as we closed it, it rolled back open. We had to secure it closed with one of our bags. Other than that, we loved the room and the property.

10

Ilana

5 Oct 2025

·

Stayed 1 night

Clean, new looking rooms. Great breakfast. The room was large and had several nice amenities.

10

Kathleen

2 Dec 2024

·

Stayed 4 nights

The rooms were spacious, clean and comfortable. NO DOG SMELL !!😁

8

Kimberly

29 Nov 2024

·

Stayed 1 night

High end of a 3 star experience. The comfort of each room is consistent, but water pressure varies as you get further from the center of the hotel. I’ve stayed here 4-5 times on the past couple of months, it’s a good option.

6

Leland

18 Nov 2024

·

Stayed 3 nights

The complimentary breakfast is very good and there were lots of options. Unfortunately my room had a very stiff mattress and was hard to sleep on it was very bouncy and springy and makes noise with every movement. Other than that the bathroom is nice and clean along with the shower.

8

John

26 Jan 2025

·

Stayed 1 night

Nice hotel, good location. Our only two complaints are that (1) the lighting in the room was limited, e.g. no lamp on the desk; and (2) there was only one chair (at the desk) so one of us had to sit on the bed. Other than that, it was fine.

10

Kathy

16 Aug 2025

·

Stayed 1 night

Either new or newly remodeled hotel with indoor pool, outdoor patio with grill, large walk in shower, large TV, includes breakfast! Cookies in lobby in the afternoon. Various dining options, Walmart, movie theatre within a mile or 2. Only complaint is the charging station in nightstand didn’t charge our phones. Otherwise wonderful hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, welcoming, and helpful, with smooth check-ins and proactive support. A few guests report rude or unhelpful interactions and reservation or payment mix-ups during system outages.

Related guest reviews

2

Kimberley L

16 Jun 2024

·

Stayed 1 night

Service was horrible. Manager on-site on check out was rude and dismissive. Refused to help. Will never stay here again!

2

Marie

20 Oct 2024

·

Stayed 1 night

Hotel was overbooked and turning people away. Claimed their system was down for 5 days. Why if your system was down for 5 days you didn’t notify 3rd party reservation providers to stop taking reservations!?!? Now I can’t trust my reservations with Expedia?!?!

10

alan

21 Sept 2025

·

Stayed 1 night

Great location just off the interstate outside of Albany. Staff were really nice and friendly with good breakfast served and a clean large room

10

Peter

29 Dec 2024

·

Stayed 1 night

Great staff

10

Sara

31 Aug 2024

·

Stayed 1 night

Danielle, front desk, is amazing! So friendly and personable! Lovely stay and great breakfast :)

4

Bing

12 May 2025

·

Stayed 1 night

I booked two rooms, and I arrived late at night. The gentleman at the front desk seems not welcoming us. He felt so annoying when I asked him questions, he went to the back when I still stood in front of the counter...I felt he was so rude..

10

Kaytki

6 Aug 2025

·

Stayed 3 nights

The staff was wonderful, room was very clean and quiet, and it was really easy and convenient to order food delivery to the hotel if needed (and there were a lot of options close by). Made my stay very pleasant!

10

William

23 Dec 2024

·

Stayed 1 night

The staff there is their greatest asset. Everyone we dealt with for our two day stay was helpful, patient, courteous, and pleasant. It truly was an enjoyable place to be, and housekeeping kept things immaculate.

6

Daniel

28 Jun 2024

·

Stayed 1 night

They could not find my reservation when trying to check in. Thank gosh that I had saved my email. I had prepaid and we’re going to charge me another 190.00 with my military discount. After a long drive stressful for me. The check in person did her best. Thanks Dan Dow.

10

Frank

6 May 2024

·

Stayed 2 nights

By far the greatest staff with customer service skills unmatched anywhere else.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient off I-90 near Albany and Amtrak, easy to reach with dining and shopping a short drive away, and many note it is quiet. Some found the entrance hard to spot and walkability limited.

Related guest reviews

10

Venkata

1 Feb 2025

·

Stayed 2 nights

It is close to the business that I visit, so convenient without being too expensive.

10

alan

21 Sept 2025

·

Stayed 1 night

Great location just off the interstate outside of Albany. Staff were really nice and friendly with good breakfast served and a clean large room

10

Carol

14 Sept 2024

·

Stayed 1 night

Seems brand new! Surrounded by oretty fields. Above avarage hotal breakfast. Only downside is nothing is really walkable from here, though it's a very quick drive to the usual stores and restaurants.

10

Erin

17 Feb 2025

·

Stayed 1 night

Perfect location for Amtrak station.

10

Leah

15 Jul 2025

·

Stayed 1 night

Great stay. Quiet. Near highway.

10

Victor

28 Feb 2024

·

Stayed 2 nights

Good hotel, close to downtown, yet not in downtown. Great access to the freeway. Close to a Wal Mart, Target, Starbucks, Cracker Barrel and the usual. Good parking. Well kept, IMHO more modern and in better shape that the Fairfield Inn across the street.

10

Dale

18 Oct 2024

·

Stayed 1 night

As advertised. Entrance from the highway was not as well marked as you would expect.

10

Ronald

22 Oct 2024

·

Stayed 1 night

The view of the skyline was very pretty. The proximity to the interstate was convenient.

10

Dan

11 Jan 2025

·

Stayed 1 night

Great location, very clean, checkin process was quick and easy.

8

Jennifer

13 Dec 2023

·

Location was convenient to RPI, plenty of parking, good coffee.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as good to excellent, sometimes with extensive options. Others encountered late setup, depleted items, or limited variety, and gluten-free choices were modest.

Related guest reviews

10

Amy

7 Aug 2025

·

Stayed 1 night

I appreciated staff allowing for early check in. Facility and room were very nice and comfortable. Good breakfast.

10

Peter

5 Oct 2025

·

Stayed 1 night

Good gym. VEry good breakfast

8

Ellen

19 Feb 2025

·

Stayed 1 night

The hotel rooms are comfortable and the front desk staff were very nice and helpful, but I was very disappointed with the breakfast. There was much less to choose from compared to other times I've stayed at this hotel.

10

Jody

2 Sept 2025

·

Stayed 2 nights

Clean, cozy, friendly staff. Breakfast was late on Saturday morning for hot items-6:30 instead of 6. Otherwise a great stay!

6

Laura

24 Oct 2023

·

Stayed 1 night

Breakfast was a disaster. Food and coffee was depleted and it took a long time to replenish. Never did get any eggs.

10

Ilana

5 Oct 2025

·

Stayed 1 night

Clean, new looking rooms. Great breakfast. The room was large and had several nice amenities.

10

Javier

28 Sept 2025

·

Stayed 1 night

Very clean and modern hotel. Quiet room and great breakfast.

10

Ryan

12 Mar 2024

·

Stayed 1 night

One of the best breakfast selections with to-go bags for those running late in the morning. Excellent Hotel experience

10

Michelle

17 Aug 2025

·

Stayed 1 night

Very welcoming staff. Great breakfast!

8

Melissa

29 Oct 2023

·

Stayed 2 nights

Didn’t like the breakfast at all. Very few options . Breakfast at other Hilton properties is usually better .

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$121
February	US$133
March	US$137
April	US$185
May	US$170
June	US$187
July	US$194
August	US$185
September	US$158
October	US$167
November	US$132
December	US$120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $193	2 $259	3 $259
4 $162	5 $201	6 $222	7 $221	8 $213	9	10 $254
11 $173	12 $194	13 $200	14 $207	15 $194	16 $247	17
18 $144	19 $205	20 $220	21 $221	22 $195	23 $243	24 $248
25 $169	26 $204	27 $222	28 $226	29 $194	30 $225	31 $246

Hampton Inn & Suites Albany-East Greenbush

Prices for Hampton Inn & Suites Albany-East Greenbush

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible

Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Room, 1 King Bed, Accessible (Roll in Shower)

Room, 1 King Bed, Refrigerator & Microwave

Studio, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Room, 1 King Bed with Sofa Bed, Accessible

Room, 2 Queen Beds, Refrigerator & Microwave

Room, 1 King Bed, Accessible, Bathtub (Hearing & Mobility)

Studio, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Studio, 1 King Bed, Accessible (Roll in Shower)

Guest reviews of Hampton Inn & Suites Albany-East Greenbush

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn & Suites Albany-East Greenbush

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $265
20 $164	21 $190	22 $190	23 $184	24 $183	25	26 $215
27 $158	28 $206	29	30