Hotel Caracol Puerto
From
US$47
/ night
Select dates to see prices and availability
From
US$47
/ night
About this property
Additional: Environmental fee 72.62 MXN Per room per day#Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Amenity: CheckIn: 15:00 - 17:00, CheckOut: 11:30.General: Hotel Caracol Puerto Morelos is situated in Puerto Morelos. Features free wi-fi in common areas, as well as 24h front desk.You need to know: No pets allowed Non-smoking propertyAmenities includes ticket sales and rooftop terrace.With a stay at Hotel Caracol Puerto Morelos in Puerto Morelos, you'll be a 1-minute drive from Puerto Morelos Town Square and 6 minutes from Puerto Morelos Beach. This hotel is 12.9 mi (20.8 km) from Maroma Beach and 13.6 mi (21.9 km) from Moon Palace Golf Club.Taxes:Please note that additional local taxes or fees may apply and are payable directly at the property
Free wi-fi
24-hour reception
Tour desk
Location
Avenida Niños Heroes, MZ. 5 Lote 29 Region 2, 77580 Puerto Morelos, Quintana Roo, Puerto Morelos, Quintana Roo, Mexico
Room options
Deluxe Room
Standard Room, 2 Double Beds
Junior Studio
Standard Single Room, 1 Twin Bed
Guest reviews of Hotel Caracol Puerto
7.8
Good
Based on 208 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Hotel Caracol Puerto Morelos, travelers highlight a central, walkable location and consistently friendly staff, with many reviews praising clean, good-value rooms suited to short stays focused on the beach, local restaurants, and exploring the town on foot.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Hotel Caracol Puerto Morelos, travelers highlight a central, walkable location and consistently friendly staff, with many reviews praising clean, good-value rooms suited to short stays focused on the beach, local restaurants, and exploring the town on foot.
Rooms are simple and sometimes small, with limited storage and few extras; several guests mention no elevator. Wi-Fi is unreliable in rooms, and some report bar or street noise at night. Best for easy, no-frills stays rather than full-service amenities.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Basic setup with minimal extras and no elevator. Some rooms include a mini-fridge or kitchenette, but amenities are limited.
Related guest reviews
2
Juan C
8 Jan 2025
·
Stayed 1 night
Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
4
Cuauhtemoc
23 Jan 2025
·
Stayed 3 nights
Un hotel muy sencillo😏
Un hotel muy sencillo😏
6
victor manuel montaño
5 Aug 2025
·
Stayed 2 nights
No me puede conectar a Internet en mi habitación, la puerta del baño se notaba con poco mantenimiento.
No me puede conectar a Internet en mi habitación, la puerta del baño se notaba con poco mantenimiento.
6
Chris
4 Feb 2024
·
Stayed 14 nights
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
6
duncan
27 Jan 2024
·
Stayed 3 nights
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
8
Laventrice
11 Feb 2025
·
Stayed 1 night
Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
8
Michelle
29 Apr 2025
·
Stayed 1 night
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
6
Daiana
19 Feb 2024
·
Stayed 1 night
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono. El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula. El check-in y el check-out fue muy rápido.
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono. El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula. El check-in y el check-out fue muy rápido.
10
Estelle
25 Jan 2023
·
Stayed 3 nights
La chambre est grande et propre et le prix correct pour Puerto Morelos plage. Pensez à acheter des bouteilles d'eau, car pas disponible dans l'hôtel. Il y a une grande terrasse avec transat au dernier étage.
La chambre est grande et propre et le prix correct pour Puerto Morelos plage. Pensez à acheter des bouteilles d'eau, car pas disponible dans l'hôtel. Il y a une grande terrasse avec transat au dernier étage.
10
Julie
29 Jan 2026
·
Stayed 10 nights
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
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AI-generated summary based on recent guest reviews
Cleanliness
Frequently praised as very clean or spotless. A few guests noted a musty odor or minor issues like a dirty rug.
Related guest reviews
2
Juan C
8 Jan 2025
·
Stayed 1 night
Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
6
GILBERTO
10 Feb 2023
·
Stayed 1 night
Buena estancia, cuarto pequeño y con olor a humedad, cama un poco incomoda pero para una noche esta bien
Buena estancia, cuarto pequeño y con olor a humedad, cama un poco incomoda pero para una noche esta bien
10
Xiaoping
29 Jul 2023
·
Stayed 1 night
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
8
Laventrice
11 Feb 2025
·
Stayed 1 night
Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
8
Michelle
29 Apr 2025
·
Stayed 1 night
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
10
lin
9 Feb 2026
·
Stayed 1 night
Charming, friendly, helpful, spotlessly clean, great location!!!
Charming, friendly, helpful, spotlessly clean, great location!!!
10
lin
13 Feb 2026
·
Stayed 1 night
I love this little hotel. It’s great value for money in a great location. The staff is friendly and everything is clean.
I love this little hotel. It’s great value for money in a great location. The staff is friendly and everything is clean.
10
Estelle
25 Jan 2023
·
Stayed 3 nights
La chambre est grande et propre et le prix correct pour Puerto Morelos plage. Pensez à acheter des bouteilles d'eau, car pas disponible dans l'hôtel. Il y a une grande terrasse avec transat au dernier étage.
La chambre est grande et propre et le prix correct pour Puerto Morelos plage. Pensez à acheter des bouteilles d'eau, car pas disponible dans l'hôtel. Il y a une grande terrasse avec transat au dernier étage.
10
Julie
29 Jan 2026
·
Stayed 10 nights
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
10
Cody
2 Mar 2023
·
Stayed 25 nights
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are simple and sometimes small, with limited storage and few in-room amenities. Wi-Fi is unreliable in rooms and some guests reported nighttime bar or street noise.
Related guest reviews
2
Juan C
8 Jan 2025
·
Stayed 1 night
Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
6
victor manuel montaño
5 Aug 2025
·
Stayed 2 nights
No me puede conectar a Internet en mi habitación, la puerta del baño se notaba con poco mantenimiento.
No me puede conectar a Internet en mi habitación, la puerta del baño se notaba con poco mantenimiento.
6
Chris
4 Feb 2024
·
Stayed 14 nights
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
6
duncan
27 Jan 2024
·
Stayed 3 nights
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
8
Laventrice
11 Feb 2025
·
Stayed 1 night
Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
8
Michelle
29 Apr 2025
·
Stayed 1 night
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
10
Marc
14 Feb 2026
·
Stayed 3 nights
Fully equipped newly renovated two level room with room for 5. Friendly and helpful front desk makes for a great stay right downtown.
Fully equipped newly renovated two level room with room for 5. Friendly and helpful front desk makes for a great stay right downtown.
8
Beatrice
30 Sept 2024
·
Stayed 1 night
Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet.
Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet.
6
denise
4 Jan 2024
·
Stayed 1 night
Band musical (répertoire des vieux succès américain des années 80’) au bar tout à côté jusqu’à plus de 22:00 ; nous y étions un jeudi. C’était comme s’il jouait dans votre chambre… si vous aimez !
Band musical (répertoire des vieux succès américain des années 80’) au bar tout à côté jusqu’à plus de 22:00 ; nous y étions un jeudi. C’était comme s’il jouait dans votre chambre… si vous aimez !
10
Cody
2 Mar 2023
·
Stayed 25 nights
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
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AI-generated summary based on recent guest reviews
Service
Staff are consistently friendly and helpful, and check-in and checkout are quick.
Related guest reviews
8
Karen
2 Jan 2025
·
Stayed 7 nights
Great friendly service. Bed was very firm.
Great friendly service. Bed was very firm.
10
Marisol
10 Mar 2025
·
Stayed 3 nights
Excelente personal.
Excelente personal.
8
Paulina
29 Oct 2024
·
Stayed 7 nights
nice place, friendely staff
nice place, friendely staff
10
Maurizio
4 Jan 2026
·
Stayed 1 night
Staff was excellent, location was excellent, accommodations were very good. I would definitely stay here again and highly recommend.
Staff was excellent, location was excellent, accommodations were very good. I would definitely stay here again and highly recommend.
10
Victor
23 Nov 2025
·
Stayed 2 nights
La habitación estaba muy bien, limpia de buen tamaño el staff amable y gran ubicación cerca de todo.
La habitación estaba muy bien, limpia de buen tamaño el staff amable y gran ubicación cerca de todo.
10
Xiaoping
29 Jul 2023
·
Stayed 1 night
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
6
Daiana
19 Feb 2024
·
Stayed 1 night
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono. El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula. El check-in y el check-out fue muy rápido.
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono. El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula. El check-in y el check-out fue muy rápido.
10
Marc
14 Feb 2026
·
Stayed 3 nights
Fully equipped newly renovated two level room with room for 5. Friendly and helpful front desk makes for a great stay right downtown.
Fully equipped newly renovated two level room with room for 5. Friendly and helpful front desk makes for a great stay right downtown.
10
lin
13 Feb 2026
·
Stayed 1 night
I love this little hotel. It’s great value for money in a great location. The staff is friendly and everything is clean.
I love this little hotel. It’s great value for money in a great location. The staff is friendly and everything is clean.
10
Julie
29 Jan 2026
·
Stayed 10 nights
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
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AI-generated summary based on recent guest reviews
Location
Central and walkable to the beach, plaza, and restaurants. Some nightlife noise can carry to rooms until around midnight.
Related guest reviews
10
Francois
30 Dec 2022
·
Stayed 19,350 nights
Friendly staff, well located , not noisy
Friendly staff, well located , not noisy
6
Nicole
8 Jan 2024
·
Stayed 1 night
Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
10
Maurizio
4 Jan 2026
·
Stayed 1 night
Staff was excellent, location was excellent, accommodations were very good. I would definitely stay here again and highly recommend.
Staff was excellent, location was excellent, accommodations were very good. I would definitely stay here again and highly recommend.
10
Giselly
20 Jun 2025
·
Stayed 3 nights
Tiene muy buena ubicación y precio accesible.
Tiene muy buena ubicación y precio accesible.
8
Laventrice
11 Feb 2025
·
Stayed 1 night
Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
10
lin
9 Feb 2026
·
Stayed 1 night
Charming, friendly, helpful, spotlessly clean, great location!!!
Charming, friendly, helpful, spotlessly clean, great location!!!
10
Marc
14 Feb 2026
·
Stayed 3 nights
Fully equipped newly renovated two level room with room for 5. Friendly and helpful front desk makes for a great stay right downtown.
Fully equipped newly renovated two level room with room for 5. Friendly and helpful front desk makes for a great stay right downtown.
10
lin
13 Feb 2026
·
Stayed 1 night
I love this little hotel. It’s great value for money in a great location. The staff is friendly and everything is clean.
I love this little hotel. It’s great value for money in a great location. The staff is friendly and everything is clean.
10
Julie
29 Jan 2026
·
Stayed 10 nights
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
10
Cody
2 Mar 2023
·
Stayed 25 nights
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
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AI-generated summary based on recent guest reviews
10
Rena
28 Jan 2022
·
Stayed 14 nights
The staff were all great
The staff were all great
8
Alejandro
25 Jan 2022
·
Stayed 3 nights
Un buen hotel para descansar después de un día de muchas actividades, realmente es para descansar y dormir. La ubicación está muy bien para ir a la playa a pie y los restaurantes cercanos ayudan a complementar la experiencia.
Un buen hotel para descansar después de un día de muchas actividades, realmente es para descansar y dormir. La ubicación está muy bien para ir a la playa a pie y los restaurantes cercanos ayudan a complementar la experiencia.
FAQs about Hotel Caracol Puerto
What are the check-in and check-out times?
Check-in is from 15:00 to 16:00, and check-out is at 11:30. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What is the hotel's location in relation to key landmarks?
The hotel is located within a 10-minute drive of Puerto Morelos Beach and Puerto Morelos Town Square. It is approximately 12 miles from Moon Palace Golf Club and 12.9 miles from Maroma Beach. Nearby attractions include Ojo de Agua Beach, San Jose Catholic Parish, and Arrecife de Puerto Morelos National Park, all within 0.4 km.
What are the hotel's policies for guests staying with children?
One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
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Prices for upcoming dates
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Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
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- 2026-12-18: 67.10701929501343USD
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Popular amenities
Free wi-fi
24-hour reception
Tour desk
Services
Tour desk
24-hour reception
Internet
Free wi-fi