Is parking available at the property?

Self parking is available on-site for a fee of USD 5 per day. Limited parking spaces are provided, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is available daily from 6:00 AM to noon for a fee of approximately USD 19 for adults and USD 14 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property in advance is recommended for detailed information.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Playa del Carmen, just steps from Quinta Avenida and within a 10-minute walk of Mamitas Beach. It is approximately 6 miles from Xplor Theme Park and 16 miles from Cenote Azul.

Does the property have a swimming pool?

Yes, the property features 2 outdoor pools, including a rooftop pool. Pool access is available from 8:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although the minimum age for check-in is 18 years.

What are the policies regarding extra beds and cribs?

The property offers cribs and rollaway beds, but guests must contact the property in advance to reserve them. Additional charges may apply, and the availability of extra beds is subject to confirmation.

Fiesta Inn Playa del Carmen - Comfortable Stay

Average nightly price at Fiesta Inn Playa del Carmen by month, last 12 months (USD)
Month	Average price
January	$105
February	$121
March	$118
April	$99
May	$99
June	$88
July	$94
August	$97
September	$81
October	$87
November	$88
December	$116

What guests think

At Fiesta Inn Playa del Carmen, travellers like the central, walkable location near Fifth Avenue and the beach, helpful staff, and the rooftop pools, while several reviews note dated areas, maintenance issues, and occasional noise from nearby bars.

Rooms are generally comfortable, but many mention the lack of in-room fridges, sporadic AC or hot-water problems, and layouts that reduce bathroom privacy. Cleanliness ranges from very good housekeeping to reports of ants, damp smells, stained towels, and occasional pests. Facilities show some wear, with limited seating and periodic maintenance, and parking is paid; dining quality varies from solid breakfasts to weak buffets. Overall, expect a convenient base with solid value if you can tolerate some maintenance quirks and occasional noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Two rooftop pools with a bar are a highlight, though loungers are limited and maintenance issues (worn tiles, occasional closure) are noted. On-site parking is available for a fee, a gym is mentioned, and some public areas need upkeep.

Related guest reviews

8

Lacey

Apr 2, 2025

·

Stayed 7 nights

The only down sides were that the water wasn't hot in the shower most of the week and they need more seating at the pools.

10

Miriam Lizbeth Medrano

Mar 6, 2025

·

Stayed 9 nights

Rooftop pools were pretty cool

10

Lilia

Mar 4, 2025

·

Stayed 2 nights

Excelente servicio al cliente, céntrico y la alberca climatizada.

10

JONATAN

Dec 30, 2024

·

Stayed 9 nights

Great Location. Great facilities. Friendly Staff. Superior cleanliness. Great option!

8

Ryan

Jan 26, 2022

·

Stayed 5 nights

Wij zijn hier 6 dagen geweest. en het is een vrij groot hotel met gym,zwembad en massage spa geloof ik maar daar zijn we niet geweest. gym ziet er mooi uit (ben geen kenner 😁) en de 2 zwembaden op het dak zijn ook prachtig. ook is daar de bar geplaatst netjes allemaal. mensen zijn behulpzaam en aardig. beneden is het restaurant en dat rook ook lekker maar ook daar zijn we niet geweest. Covid: helaas voor ons toen wij kwamen waren de regels weer aangescherpt. en het personeel was ontzettend gedisciplineerd met de regels zonder dwingend of streng over te komen. maar houd rekening met aangepaste openingstijden. locatie hotel is ook perfect. vlakbij strand en centraal in de buurt van alles. ze hebben ook een taxistandplaats

8

Arka

Dec 29, 2023

·

Stayed 6 nights

I loved almost everything about the hotel, close to 5th Avenue, ATM downstairs along with 2 convenience stores and 3 restaurants, 2 pools and a great fitness center. However there's potential for improvement. Towels weren't always available at the club upstairs, Friday night the neighborhood music was extremely loud (not in hotel's control). A final comment - I noticed some water leakage around the toilet cistern on the floor on the last day, I was leaving so didn't complain but I wonder if there's a plumbing issue which would be a serious thing.

10

ALEJANDRO RAFAEL

Jun 27, 2025

·

Stayed 1 night

Todo muy bien, solo que llevan ya varias semanas arreglando una de las dos albercas y no esta lista todavia. Estamos en pleno VERANO y eso lo deberia de realizar en otra temporada que no tienen tanto turismo. Excelente ubicacion del hotel a una cuadra de la quinta avenida. Con muchos lugares para cenar y cerca de la playa MAMITAS, excelente atención del personal. Otro punto encontra es que NO tenian agua en botellas porque su proveedor NO les había surtido de agua. Eso no me gusto porque siempre obsequian botellas de agua en las habitaciones.

10

Hyunjung Lily

Mar 8, 2025

·

Loved the roof top pool area. Great location to walk to busy tourist street. Got free one alcohol drinks.

10

Tiffany

Jan 7, 2026

·

Stayed 5 nights

The location was perfect - just a block off 5th Ave shopping and restaurants. Our room was very clean and quiet. The hotel staff were friendly and helpful. The rooftop pools and bar were fun, but if you are looking for a poolside vacation, there were only 5-6 pool chairs so it was difficult to snag one. We stayed for 5 days and would definitely stay here again.

10

Dane

Mar 30, 2025

·

Stayed 1 night

Convenient underground parking, walkable location.

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Cleanliness

Many guests found the hotel and rooms very clean, but feedback is inconsistent. Reports include ants or pests, damp smells, and worn or stained towels.

Related guest reviews

2

Alexander

Aug 23, 2024

·

Stayed 2 nights

Terrible la limpieza del cuarto. Las toallas sucias y manchadas recién entrando. Cucaracha en el baño Un olor a humedad en el cuarto terrible

4

Chaniqua

Feb 23, 2025

·

Stayed 3 nights

The rooms balcony and bathroom were old and not cleaned property. They still looked dirty after being cleaned which means it’s time to upgrade. The bed also needed upgrading. I will not stay here again. I’ve stayed at other hotels nearby and they are much better.

10

David

Jan 3, 2025

·

Stayed 2 nights

Nice clean rooms, very comfy bed and endless hot water. We live in Mexico half of the year and this is our go-to fav in PDC.

10

JONATAN

Dec 30, 2024

·

Stayed 9 nights

Great Location. Great facilities. Friendly Staff. Superior cleanliness. Great option!

4

Richard

Jun 5, 2025

·

Stayed 3 nights

Rooms had to many ants

4

Sandra

Sep 10, 2023

·

Stayed 4 nights

The pool look dirty and have several tiles lost. The room didn’t have a fridge and the towels were stained yellow! The personal were attentive and helpful! We are never stay there again.

10

Tiffany

Jan 7, 2026

·

Stayed 5 nights

The location was perfect - just a block off 5th Ave shopping and restaurants. Our room was very clean and quiet. The hotel staff were friendly and helpful. The rooftop pools and bar were fun, but if you are looking for a poolside vacation, there were only 5-6 pool chairs so it was difficult to snag one. We stayed for 5 days and would definitely stay here again.

6

Ma Carmen

Jun 1, 2025

·

Stayed 2 nights

Encontré animalejos en mi Hab

8

Sverre Drageset

Feb 24, 2026

·

Stayed 7 nights

Two pools. Parts of it shallow (great for kids). A bit annoying that AC turns off when you exit the room. Very clean! Great housekeeping! Some issues with the faucet. Hotel was a bit dated. Javier at the front desk was super helpful!!

10

Juan Manuel

Dec 6, 2025

·

Stayed 1 night

La limpieza

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with good beds, but several lack a fridge and some face heavy street or bar noise late at night. Repeated mentions cite AC or hot-water issues and bathroom layouts with limited privacy; occasional damp smells or minor maintenance problems occur.

Related guest reviews

8

Michael

Mar 3, 2025

·

Stayed 6 nights

The property was nice and conveniently located. I do wish the room had come with a fridge which it did not.

10

Mariana

Feb 7, 2025

·

Stayed 1 night

The only bad thing was the bathroom I think is not good rooms when your vacatins is with family o friends

8

Adriano

Jan 16, 2026

·

Stayed 6 nights

Excelente hotel. Só não foi perfeito porque não havia frigobar no meu quarto!

4

Gary

Dec 13, 2024

·

Stayed 3 nights

A lot of loud music and talking through late at night until 2:30 AM

8

Mariana

Sep 27, 2024

·

Stayed 1 night

Hotel em ótima localização , café da manhã razoável , funcionários ok, quarto ok , não tem frigobar .

6

Apolinar Lucio Orellana

Jan 19, 2025

·

Stayed 6 nights

Really close to 5th Ave. Way to noise the hotel is next to a bar and every single night they played loud music.The pressure in the shower was awful. It was clean and it has a very nice rooftop.

6

Bogyeong

Jan 11, 2025

·

Stayed 3 nights

It was good to use the convenience store right below and the laundry across the street. It is also close to Fifth Avenue. But it was uncomfortable because there was no microwave and mini refrigerator, and the water pressure was not good.

4

Michelle

Feb 23, 2025

·

Stayed 4 nights

I liked location close to Quinta Ave. I didn't enjoy their buffet presentation made food look old and unappetizing. Customer service was not the best .. because we were VIP no one said anything about the drinks or room upgrade. Omg!! The bathroom strangest layout the sink was in the middle no privacy to wash hands or brush teeth.

6

Ethnna

Aug 12, 2025

·

Stayed 2 nights

Bed base was damaged at halfway of bed made noise every time you sat or moved. No refrigerator

8

Erika

Oct 10, 2025

·

Stayed 1 night

No me gustó el ruido en la noche. Está muy bien ubicado pero por lo mismo mucho ruido

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Service

Staff are widely praised as friendly and helpful, with several shout-outs to front-desk and bell teams. A few guests reported inconsistent service or misinformation and slow problem resolution, and some benefits were not proactively explained.

Related guest reviews

4

Araceli

Nov 16, 2025

·

Stayed 2 nights

no me gusto no cumplieron con lo que prometieron me retire y no me hicieron devolución pésima atención cambien no por vender prometan lo que no cumplen

10

Dale

Feb 26, 2024

·

Stayed 3 nights

Everything was excellent from check in to check out. Irving to buy fare the best bell hop you will ever met.

10

Jeffrey

Dec 18, 2024

·

Stayed 13 nights

They were wonderful and very attentive and professional.

10

Gabi

Mar 31, 2025

·

Stayed 1 night

Personal muy atento y agradable. Lo único malo es que el bell boy nos recomendó ir a un club de playa con quienes tienen convenio y nos dijo que ya teniamos incluido camastros y comida allá por lo que compramos el day pass, cuando llegamos al lugar, tuvimos que pagar extra por el camastro y comidas, solo es que dé correctamente la información

4

Yael

Nov 23, 2024

·

Stayed 3 nights

English: I do not recommend this hotel at all. From the start, the room smelled of mold, the shower had almost no water pressure, and on the second night, there was no hot water at all. The hotel staff had no solution for us, and we had to shower in freezing water. we found that the food quality was very poor. I would not recommend this hotel, and we will not return. There are plenty of other places with much better service and maintenance standards! Español: No recomiendo este hotel en absoluto. Desde el principio, la habitación olía a moho, la ducha tenía muy poca presión de agua y, en la segunda noche, no había agua caliente. El personal del hotel no tenía ninguna solución para nosotros, y tuvimos que ducharnos con agua helada. Después de exigir una compensación o reembolso, nos ofrecieron un desayuno gratuito, pero incluso ahí descubrimos que la calidad de la comida era muy baja. No lo recomiendo y no volveremos. ¡Hay muchos otros lugares con estándares de servicio y mantenimiento mucho más altos!

10

Stephanie

Feb 7, 2025

·

Stayed 2 nights

Ramiro was really nice and great help everyone was friendly the location is perfect for tourists I really enjoyed my stay

10

Lee-Ann

Aug 18, 2025

·

Stayed 1 night

Javier at the front went out of his way to ensure our check in and check out went smoothly. He organized a taxi for us when we left. Overall we have a great stay!

10

Andrew

Dec 28, 2024

·

Stayed 9 nights

Excellent staff and hotel. Loved my experience 😃

10

Laura

Mar 26, 2025

·

Stayed 2 nights

All the staff were really good. It was a stone's throw to lots of great restaurants, shopping and the beach. It has a nice shaded area between the two rooftop pools. We ate breakfast at the buffet, there was a lot of selection and everything was fresh. Will definitely go back to this hotel.

8

Sverre Drageset

Feb 24, 2026

·

Stayed 7 nights

Two pools. Parts of it shallow (great for kids). A bit annoying that AC turns off when you exit the room. Very clean! Great housekeeping! Some issues with the faucet. Hotel was a bit dated. Javier at the front desk was super helpful!!

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AI-generated summary based on recent guest reviews

Location

Central and walkable—about a block from Fifth Avenue and close to the beach, restaurants, and shops. Several guests also described the area as convenient and safe.

Related guest reviews

10

Glori

Feb 12, 2025

·

Stayed 1 night

CENTRALLY LOCATED...COULD WALK TO JUST ABOUT EVERYTHING

8

Lesley

Mar 29, 2025

·

Stayed 6 nights

Loved our stay! It was perfect for our trip. SO much better than a resort given how safe we felt, how easy it was to walk to amazing restaurants, the beach, shops & everything else we wanted! We were super happy with this choice!

10

Adrian

Jan 6, 2025

·

Stayed 2 nights

Walking distance to Quinta Avenida.

10

Aleck

Jun 30, 2025

·

Stayed 1 night

Location is excellent!

10

Jean

Mar 14, 2022

·

Stayed 9 nights

très bien situé proche de la 5 ieme , pas trop loin de la beach , à recommender

10

Tiffany

Jan 7, 2026

·

Stayed 5 nights

The location was perfect - just a block off 5th Ave shopping and restaurants. Our room was very clean and quiet. The hotel staff were friendly and helpful. The rooftop pools and bar were fun, but if you are looking for a poolside vacation, there were only 5-6 pool chairs so it was difficult to snag one. We stayed for 5 days and would definitely stay here again.

10

Paul

May 25, 2025

·

Stayed 2 nights

Great location

8

ana

Dec 1, 2025

·

Stayed 6 nights

Great location, just one block away from the hot spot 5th Avenue. 26th Street is a perfect location that places you right smack in the middle of the best walking area in Playa del Carmen.

8

Olivia

May 18, 2025

·

Stayed 3 nights

The area is very convenient and walkable. Close to the main attractions and shoppings.

10

Dane

Mar 30, 2025

·

Stayed 1 night

Convenient underground parking, walkable location.

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Dining

Breakfast and on-site dining receive mixed reviews: some praise the buffet selection and bar service, while others found food mediocre or unappetizing. Drink coupons are offered through some bookings, and room service is available.

Related guest reviews

10

ALEJANDRO RAFAEL

Mar 31, 2025

·

Stayed 1 night

Hotel muy cómodo a una cuadra de la quinta avenida, cerca del club de playas mamitas. Todo te queda caminando. Buena atención en recepción y meseros. La zona de la alberca le urge mantenimiento ya que los mosaicos del piso se desprendieron y eso da una imagen de deterioro. Ofrecen a nosotros de HOTELES.COM un cupón para una bebida por día. La tienen que pedir en la recepción ya que si no la pides jamás te la ofrecerán al igual que el descuento en alimentos. Las habitaciones son amplias y cómodas, la regadera excelente presión y temperatura. El buffet del desayuno pude mejorar sustancialmente. Lo mejor que tiene este hotel sin duda alguna es lo céntrico y muy bien ubicado. Cerca de restaurantes de todo tipo. Considero que esta justo por lo que uno paga. Los shampoos y jabones son de un olor muy agradable. Recomendable remodelar la zona de alberca en cuanto al piso de madera y mosaicos de la alberca.

10

Magda

Jul 3, 2025

·

Stayed 1 night

El desayuno buffet es rico, las camas cómodas, y no hay tanto ruido, si viajas en familia lo recomiendo.

10

Manuel Alejandro

Feb 3, 2025

·

Stayed 2 nights

Muy buen servicio. Un lugar bien ubicado con buenas amenidades. Además, en el bar de la piscina atiende Amaury, una chica súper agradable que hace las mejores recomendaciones! Ella es un súper plus para el hotel!

10

Cesar

Aug 19, 2025

·

Stayed 2 nights

Muy buena la atención la comida no fue la mejor

8

Graciela

Feb 14, 2025

·

Stayed 2 nights

We enjoyed being close to many restaurants or just eating at the hotel restaurant. There is 24 hour room service.

4

Michelle

Feb 23, 2025

·

Stayed 4 nights

I liked location close to Quinta Ave. I didn't enjoy their buffet presentation made food look old and unappetizing. Customer service was not the best .. because we were VIP no one said anything about the drinks or room upgrade. Omg!! The bathroom strangest layout the sink was in the middle no privacy to wash hands or brush teeth.

10

Laura

Mar 26, 2025

·

Stayed 2 nights

All the staff were really good. It was a stone's throw to lots of great restaurants, shopping and the beach. It has a nice shaded area between the two rooftop pools. We ate breakfast at the buffet, there was a lot of selection and everything was fresh. Will definitely go back to this hotel.

8

Perla

Sep 26, 2024

·

Stayed 2 nights

Muy bien, solo la comida horrible

8

Perla

Sep 29, 2024

·

Stayed 1 night

Ojalá mejoren el servicio de restaurante

6

maria

Jul 28, 2024

·

Stayed 2 nights

Not such good service the breakfast was expensive and not good.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $99	20 $99	21 $96	22 $80	23 $73	24 $80
25 $73	26 $74	27 $72	28 $72	29 $79	30 $91	31 $80

Su	Mo	Tu	We	Th	Fr	Sa
1 $74	2 $71	3 $81	4 $76	5 $82	6 $92	7 $100
8 $107	9 $87	10 $87	11 $95	12 $86	13 $80	14 $85
15 $88	16 $87	17 $86	18 $84	19 $83	20 $76	21 $92
22 $91	23 $81	24 $87	25 $100	26 $76	27 $81	28 $76
29 $76	30 $76

Fiesta Inn Playa del Carmen

Prices for Fiesta Inn Playa del Carmen

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed

Superior Room, 2 Double Beds

Room with a Balcony, 2 Double

Terrace Room

Guest reviews of Fiesta Inn Playa del Carmen

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Fiesta Inn Playa del Carmen

Prices for upcoming dates

Business details