The Jacquard, Autograph Collection

Expensive one-night staycation excited about the rooftop pool. Incredibly narrow pool with freezing temperatures. Private cabanas that eat up the entire rooftop space + 90% of folks at the pool were not even guests so we spent $300+ to put towels down on concrete by the exit door because all chairs were taken. Pretty rude rooftop bar staff- charged $10 for a 1/4 cup of club soda.

The $30 daily amenities fee is abridge too far when they don’t offer much of anything during the winter. The food, which can supposedly offset the fee, was mediocre and overpriced. The Halcyon is down the block, cheaper, and as nice. The Clio and Clayton are also very close and equally nice without the snootiness. The valet team was delightful to work with however.

I loved my stay at this hotel and now that my daughter is a student at DU I will be returning to this hotel a few times a year. My room was super comfortable, with a desk and a reading chair and a great view. I had breakfast each morning at the hotel restaurant, and it was excellent. My ONLY complaint is that the cost of parking was $65/night. Too much!

What a beautiful hotel, restaurant was delicious and the gym was really amazing!

So nice and great area. Heads up they only have one electric car charger so be sure to get on that charging list as soon as you get there.

Good service. Great rooftop pool area. Unfortunately, the cabanas are overpriced but maybe worth it for a romantic weekend or group of friends.

If you’re considering staying at The Jacquard in Cherry Creek—don’t. There was constant, deafening construction on both sides of the building during my stay, making it nearly impossible to relax or even hold a conversation in peace. Parking? Forget about it. There’s no self-parking anywhere nearby, and valet is a jaw-dropping $65/day. For what, exactly? Subpar service and a chaotic arrival experience? The elevators are a complete disaster—unpredictable, slow, and seemingly confused. I waited over five minutes more than once with three elevators just sitting idle. As a Marriott Elite member who’s spent over a year of my life in Marriott properties, I was shocked when the front desk gave me pushback over a simple late checkout. The loyalty recognition here is non-existent. And the final straw: I was enjoying a drink by the rooftop pool—one I brought myself—when the waitress told me to pour it out. There was zero signage indicating outside drinks weren’t allowed, and the irony? I had spent plenty on poolside food and beverages on previous days. It was petty, poorly handled, and completely unnecessary. To top it all off: – The hot tub wasn’t hot – The pool was too cold to enjoy – And frankly, the Halcyon rooftop is far better in every way This was hands down the worst hotel experience I’ve had in recent memory. Save yourself the frustration—look elsewhere.

The had private parties for the pool. So us staying at the hotel were not allowed to use the pool.

Rooftop pool was amazing and close to shopping. Would definitely stay there again.

Parking outrageously expensive

The hotel ls GREAT. Very nice rooms, very clean and walking distance from Cherry Creek Mall and other cute boutiques.

It's a nice hotel in a very nice area. The staff were lovely. Our room wasn't very clean. Stains on the chair, hair in the bathroom, and the shade had a hole in it that was taped up with white tape. It was very difficult to get the shade down and impossible to get it back up. Had to leave it down for the remainder of the stay. Would expect better for the price paid.

Clean and nice. Comfy beds. Good location.

This is a lovely property in a great location. Unfortunately, the blinds in our room were broken, our coffee service was not refreshed and our room had a sewer odor as well.

We didn’t get maid service until we asked for it later in the afternoon when we had been out of the room all day

Great location. Friendly staff. New and clean room.

It’s always wonderful - very clean and extremely professional & efficient staff

Very clean, fresh hotel with comfortable bed. Shower water pressure is my only complaint. Staff is very helpful and friendly.

Short overnight stay. Had a room with two queen beds, only one robe and pair of slippers provided. TV was connected to a light switch (without instructions on how to operate). Have to call guest services twice to turn it on. Who uses a light switch to turn on TV? Headboard, wall decor hadn't been dusted in quite a while. Nothing that can't be corrected quickly.

My friend and I had a wonderful time staying here. The staff was very friendly and the food at the restaurant was delicious. Our room was clean and modern and our beds were very comfortable. We walked to Cherry Creek and to a couple great restaurants. I would stay here again in a heartbeat.

Our room was slightly small but very comfy. Loved the shower. Nice water pressure. Bed comfy, but pillows too soft. Lovely watch tv in bed set up. Tv is huge. Rooftop pool is great! Construction outside is not too terrible.

Beautiful hotel in a great location. Easy walk to shopping and restaurants. Rooftop bar and pool was very special. Rooms was large and had a great view of downtown and mountains.

Absolutely fantastic stay and property. Top notch service with very nice restaurant too. Totally annoying WiFi. Only negative. Will return when the WiFi stays on !

This hotel has the potential for a much higher rating, however, our experience was horrible. We only stayed 1 night, and that was too much. From check in, we were told that the king room we booked was unavailable and were given a double queen. Fine. Once in the room, with barely enough room to walk, we attempted to lower the shades, which came off the track and were difficult to close. Then we turned on the tv to relax before bed and it looked like it had been punched or a large object hit it because there was a big thick line down the side of the screen and what looked like cracks all along the top and bottom. It was nearly impossible to watch tv. We called to notify the front desk for the next guests, but they insisted on sending an engineer up to see if he could fix it. He arrived about 30 min. later only to inform us that it wasn’t fixable and they couldn’t replace it tonight, which I thought was pretty obvious by around 9:30pm. Then we tried to sleep, but the pillows were so thick, it was hard to get comfortable and the mini fridge was super loud. Fast forward to the next morning, about 45 min. Before check out and someone knocks on our door while we were getting ready. We didn’t answer the first time, then they returned in about 10min. and decided it was ok to just enter our room, despite the “Do not disturb” sign being on the door. We were pretty outraged! We were literally checking out within 30 min. Unacceptable!!

very nice, pool and rooftop bar just opened for the season so not much available to drink at the rooftop bar but the pool and hot tub were great. Room was fine, not huge. Downstair bar is hopping with great drinks. They were very timely when cleaning the room. People at the front desk were super friendly and willing to help or answer any questions - one downside is the construction that is going on right next to the hotel, disrupts drop-off and there was some noise in the mornings

Water temperature was all over the place. One night we kept losing hot water, told customer service and they had maintenance look into it. The next night it was scalding hot, I turned the temperature knob all the way to cold and it was very warm water...no cold water. Valet is crazy expensive! $65/night, not including tip.

For being a newer hotel, the room was very rundown. Almost seemed as though they used recycled furniture. It was beat up with scratches. From the desk to the bedside, stand to the bath vanity, all were in rough shape. The film on the shower door was peeling and a plastic edge on the bath door was coming off.

My friend and I had a wonderful time staying here. The staff was very friendly and the food at the restaurant was delicious. Our room was clean and modern and our beds were very comfortable. We walked to Cherry Creek and to a couple great restaurants. I would stay here again in a heartbeat.

We had to switch rooms because the black out shade was not in the track and once I rolled it down it was torn on the right side towards the top, The staff was helpful in moving us to another room right away and we had the same issue in the second room but just didn’t want to move again. The management needs to check the rooms and fix the issue with the blackout shade. We got moved to a room that had the ventilation system right outside our door so it was a bit noisy in the room. The valet staff was not very helpful this morning when we left at 4:30am.

Nice hotel, but rooms were small.

Horrible service at the bar. Totally ignored at Narrative. Then asked for late check out and they cancelled my key card twice and I had to go to front desk twice to get in room. So sad. I love Jacquard and I stay often.

We arrived at 3:00 to check in and were told our room wasn\'t ready and that check-in was at 4. When I politely noted that their own website shows check-in at 3, I was told that "our new check-in time is 4:00 starting today". Seems like notifying guests checking in that day - or making an exception would be in order but we waited over an hour for our room. Hotel staff said that \'we\'ve had a lot of late check-outs today\'. Maybe crack down on late checkouts or hire more cleaning staff? No one wants to pay $350 a night for a room only to have no room available at the advertised check-in time. We have a teen who wanted to use the pool but by the time we got checked in at 4:30, it was raining and the rooftop turns into 21 at 6pm. Have stayed in lots of higher end hotels (Brown Palace, Broadmoor) without incident, we were surprised by the meager cost-to-quality ratio. This place aspires to be at that level and charges the same, but rooms are tiny, amenities are minimal (e.g., no lobby) and staff wasn\'t super welcoming or accommodating. Overall, it was a very pretentious vibe while not offering the product or service that might justify pretentiousness. The room was clean though so I have no beef with cleaning staff. Will probably not stay here when traveling to Denver in the future.

Front desk and valet went above and beyond to make our stay convenient and comfortable.

Expensive one-night staycation excited about the rooftop pool. Incredibly narrow pool with freezing temperatures. Private cabanas that eat up the entire rooftop space + 90% of folks at the pool were not even guests so we spent $300+ to put towels down on concrete by the exit door because all chairs were taken. Pretty rude rooftop bar staff- charged $10 for a 1/4 cup of club soda.

Very nice property great location. Across from mall, tons of restaurants. Excellent service.

Staff extremely friendly and helpful

Great professional staff.

The front desk staff , as if they are doing me a favor by letting me stay at their hotel. I’m a female senior citizen. I’ve stayed at this hotel twice. Both times, I have had this experience. Maybe I don’t look glamorous, or fit the profile of who they prefer to have in their hotel. But I deserve the same respect as anyone. The valet staff are excellent.

Nice and luxurious. However, they screwed up the reservation and wanted to book me twice at higher rates.

From the valet to the front desk to the restaurant, nothing but smiles and true professionalism. Great food at Narrative. We’ll be back.

The roof top pool and location of this hotel made the property. Food at the hotel was decent but there are lots of great places to eat and drink within walking distance in the Cherry Creek area. It is not walkable to downtown Denver, which was ok with us, but don't stay here if you're hoping to be downtown.

Upscale area close to Cherry Creek mall. Easy walk to the mall. Many shops & restaurants in the area easily & safely within walking distance. The hotel has a nice restaurant & bar, too. This was our 2nd time staying in this hotel & will stay there again.

Great location, walkable to shopping and restaurants. Clean, comfortable and homey decor. Great stay.

Very nice property great location. Across from mall, tons of restaurants. Excellent service.

Great hotel in the heart of Cherry Creek. Walk to restaurants and bars and the hotel also has a rooftop bar.

Great place to stay. A little congested to get to the property but very convenient location.

Great location and property with wonderful dining options within walking distance.

very nice, pool and rooftop bar just opened for the season so not much available to drink at the rooftop bar but the pool and hot tub were great. Room was fine, not huge. Downstair bar is hopping with great drinks. They were very timely when cleaning the room. People at the front desk were super friendly and willing to help or answer any questions - one downside is the construction that is going on right next to the hotel, disrupts drop-off and there was some noise in the mornings

Outstanding location great shopping and dining options right outside your door!

Cannot beat the location in Cherry Creek. The room was very nice as and the staff was great. I would stay there again.

Lovely hotel in the heart of Cherry Creek. Valet and front desk staff excellent. Restaurant service a little slow.

The $30 daily amenities fee is abridge too far when they don’t offer much of anything during the winter. The food, which can supposedly offset the fee, was mediocre and overpriced. The Halcyon is down the block, cheaper, and as nice. The Clio and Clayton are also very close and equally nice without the snootiness. The valet team was delightful to work with however.

I loved my stay at this hotel and now that my daughter is a student at DU I will be returning to this hotel a few times a year. My room was super comfortable, with a desk and a reading chair and a great view. I had breakfast each morning at the hotel restaurant, and it was excellent. My ONLY complaint is that the cost of parking was $65/night. Too much!

Fantastic location. Rooftop pool was great. Show early for a good seat!! Food at Narrative and Kisbee was excellent and fresh. Drinks were also phenomenal. Will be back.

What a beautiful hotel, restaurant was delicious and the gym was really amazing!

Rooftop pool and bar is nice. Staff is friendly and customer-service focused. Exercise room is pretty good! It could use some kettle bells and yoga blocks. Narrative Restaurant is yummy, esp the avocado toast with egg. : )

Good but room service phone did not work.

I really liked this hotel. The bed and pillows were comfortable, enough blankets on the bed, great nespresso and mini bar snacks (lol), and the room was plenty big. There was space to put my things, a desk and an additional chair. I’d definitely stay here again, but it was not a place where anyone offered to help me with my luggage and the other thing I didn’t like was that I couldn’t order room service breakfast the night before for a particular time. I called ahead and the person said he would leave a note with the time, but my order was delivered an hour earlier so I was woken up an hour earlier than I wanted to be. If you stay here, go downstairs for breakfast or call the morning of if you have plenty of time to get it delivered.

Breakfast was okay - food could have been hotter and toast not burnt. Pool area was lovely. Gym was clean.

Always love staying here! Staff is great…enjoyed rooftop bar and Narrative for breakfast! We will return again and again!!