Is parking available at the property?

Yes, self-parking is available on-site for a fee of GBP 20.00 per day. The parking is uncovered and does not require a reservation.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately GBP 20.00 per person. Breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about accessible rooms or bathrooms are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Durham, within a 15-minute walk of Durham University and Durham Indoor Market. It is approximately 0.3 miles from St. Nicholas Church and Gala Theatre Durham.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Hotel Indigo - Durham

Average nightly price at Hotel Indigo - Durham by IHG by month, last 12 months (USD)
Month	Average price
January	$134
February	$137
March	$144
April	$150
May	$163
June	$213
July	$269
August	$155
September	$282
October	$167
November	$167
December	$132

What guests think

Hotel Indigo - Durham by IHG impresses many guests with its beautifully restored historic character, grand public spaces, and a walkable, central location, alongside welcoming staff who create a warm, professional atmosphere from check‑in to departure.

Rooms are generally comfortable, often spacious and quiet, with modern bathrooms and powerful showers. Breakfast receives frequent praise and the on‑site bar and restaurant in the former council chambers add memorable atmosphere. Common drawbacks include dim bedroom lighting, limited and paid on‑site parking, and occasional service or room issues such as TV or climate‑control problems. Expect a stylish, characterful base for exploring the city.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Striking historic public areas with an on‑site restaurant, bar and a lobby café are widely appreciated. On‑site parking exists but is limited and considered expensive by several guests.

Related guest reviews

10

Darren

Dec 5, 2023

·

Stayed 1 night

Overall a brilliant hotel and stay. Only downside is the parking which is limited and expensive

10

Jane

Mar 17, 2024

·

Stayed 2 nights

The hotel has been beautifully restored from council offices to a stunning hotel - retaining a lot of the original features- the dining room was the old courthouse with a good architect and interior designer they have created a beautiful room- with lovely food, service and a well stocked bar with really good cocktails- I would highly recommend a visit

10

Chari

Jul 8, 2025

·

Stayed 3 nights

This is my third stay at the Indigo and it did not disappoint. My daughter is a U.S. student at Durham and so we love the proximity to her college and the town. The staff is very helpful and accommodating, and the property is clean. The bar and restaurant are both good as is the cafe in the lobby. The Indigo is my hotel of choice when in Durham and I highly recommend it!

10

Jen

Aug 4, 2025

·

Stayed 2 nights

Great rooms and a fabulous restaurant onsite but also surrounded by shops and pubs/restaurants. Staff were all lovely.

10

mealnie

Feb 18, 2024

·

Stayed 3 nights

Great hotel in an amazing building - old county hall. 2 mins walk to town. Excellent breakfast, nice, modern, very clean rooms. Parking a bit expensive but that's the price you pay for being in the centre of town

10

Janet

Sep 26, 2025

·

Stayed 3 nights

We paid extra for parking.

10

Nancy-Ann

Jul 24, 2023

·

Stayed 2 nights

This property is a hidden gem. Wow! What a fantastic property. The restaurant is amazing

10

Sarah

May 26, 2023

·

Stayed 1 night

We parked at the hotel (midweek) with no problem, though it was expensive (£20.20 with Ringo app). The hotel was well presented with interesting decor, wall art and stained glass windows, the room was a good size with everything we needed. Location was perfect, short walk to the town centre and Cathedral. Staff were helpful and friendly. Dinner at the restaurant was excellent and breakfast also. Would recommend and return.

6

Mark

Aug 25, 2025

·

Stayed 1 night

Greater location in Dunham, parking overnight was £20 but not highlighted when booking and limited Hotel was good but waited over 30mins for room to be ready on a 15:00 check in, not ideal. Got 2 drinks for free but inconvenient as we had plans. Breakfast was best part of stay. Would probably look elsewhere next time but I'd expect no inconvenience if went back.

10

James

Dec 2, 2024

·

Stayed 2 nights

I was impressed. The hotel has character and the position and facilities are impressive. Nice bar. Didn’t sample the restaurant but it looked busy. I will return on my next trip to Durham.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is consistently praised across rooms and common areas. A few reviews note housekeeping misses or wear, such as limescale, peeling paint or dirty curtains.

Related guest reviews

8

Kim

Oct 31, 2025

·

Stayed 2 nights

Clean room, lovely bathroom, friendly staff, good quality food and drink and a beautiful building.

10

Joanna

Apr 29, 2024

·

Stayed 1 night

The hotel Indigo was fabulous. Staff lovely , spotlessly clean, very comfortable and great breakfast. Looking forward to another stay.

8

Terence

Nov 14, 2025

·

Stayed 2 nights

Clean room. Good service. Good location.

10

Kim

Apr 10, 2025

·

Stayed 2 nights

The rooms were clean and spacious lovely everything you needed shower had great water pressure super hot and the soaps and balms were lovely the food was deli ous and thestaff were friendly and helpful i highly recommend this hotel breakfast menu caters for everyone .

10

Martyn

Jan 21, 2024

·

Stayed 1 night

Great stay in an amazing hotel. Will be back. Only thing that needs attention are the shower heads which were blocked with limescale

10

Pete

Mar 29, 2025

·

Stayed 1 night

Excellent, clean room. Great staff all-round and excellent breakfast. Didn't have a car so limited parking not an issue. Well positioned for centre .

6

Lucy

May 29, 2024

·

Stayed 3 nights

Room was in desperate need of updating. Badly chipped furnishings, filthy net curtains and floor. We expected more from a hotel of this price and name

10

Antony

Feb 24, 2025

·

Stayed 3 nights

This is one of the best hotels I have stayed in for a long time. Absolutely beautiful building, extremely skilfully converted to a hotel. The welcome from the front desk person on our arrival at 10.30pm was wonderful. She seemed genuinely pleased to have us at the hotel. The room was spotless with the bathroom excellent with a great shower. Breakfast was delicious and served with joy and love. The bar was nice and the bar staff equally lovely. The staff are an absolute credit to this hotel. So cheerful, welcoming, and polite. Absolutely no complaints at all - which is rare for me :-)

8

Claudia

Jan 1, 2025

·

Stayed 2 nights

Lovely short stay. The bar staff were lovely. The reason for 4* rating is that the chamber staff didn’t do a thorough job of cleaning the room.

10

Steven

Mar 6, 2025

·

Stayed 3 nights

This was a great place to stay! The building was beautiful, the location was convenient, the breakfast was good, and the room was comfortable, clean, and modern.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and often spacious with good showers and modern bathrooms. Recurring issues include dim lighting, occasional temperature or AC noise problems, some rooms lacking views, and minor maintenance or TV faults.

Related guest reviews

8

Julia

Nov 22, 2025

·

Stayed 1 night

Great bar! tv didn't work but the room was comfortable and clean.

6

Caroline

May 3, 2024

·

Stayed 1 night

Disappointing attic room, not possible to open the windows and the AC would not cool below a fixed ‘19 degrees’ - far too warm and very stuffy. Bathroom extractor sounded like a Harley Davidson. Very small room for two people and decor badly scuffed in places. Staff very friendly and breakfast good. Good location.

10

sue

Oct 16, 2025

·

Stayed 3 nights

Everything, from check in to check out, was wonderful. Friendly staff. Spacious room. Fabulous breakfast. Beautiful dining room. Great choice of evening meals at realistic prices. So close to main points of interest. Perfect.

10

Christine

Jun 21, 2023

·

Stayed 1 night

Very convenient for city centre. Air-con not very effective so room was very warm

6

SUSAN

Mar 14, 2025

·

Stayed 1 night

Way over priced - lighting in bedroom next to nothing way to dark.

10

Claire

Nov 18, 2024

·

Stayed 1 night

Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel. Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.

10

Boris

Jun 9, 2025

·

Stayed 4 nights

Beautiful place. Spacious rooms. Great breakfast selection. Good location.

8

Reiko

Jan 2, 2024

·

Stayed 2 nights

I found the room lighting is too dark. The spotlight is only enough for reading and the rest of the room remained rather dark.

10

Sarah

Jan 1, 2025

·

Stayed 1 night

The Hotel Indigo is full of character and charm. It’s very conveniently located for Ciy centre activities. The staff were exceptionally friendly and helpful. One small improvement would be better lighting in the bedroom area, it’s quite dimly lit.

10

Steven

Mar 6, 2025

·

Stayed 3 nights

This was a great place to stay! The building was beautiful, the location was convenient, the breakfast was good, and the room was comfortable, clean, and modern.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming and helpful. A minority report issues such as upgrade or booking hassles, overbooking, delayed check‑in or difficulty reaching the front desk.

Related guest reviews

2

Sarah Yew Fang

Jun 20, 2023

·

Stayed 3 nights

Horrible. I booked 3 rooms for 3 nights in December and requested for connecting rooms if not in the same floor. Trip of 6 with two elderly (one of whom has dementia), two children, my husband and I. Called ahead of my arrival to alert we are on our way from Durham. They put our rooms on seperate levels (actually, it’s on the same level but read on and you’ll see why I call it seperate level) . Rooms given were of a lower grade than what I booked too. Promised me they would rectify by the morning. So we cldnt really unpack and had to pack again to store our luggages in their office. Danny (lady at reception) told me in the morning the room numbers 216, 218 and 226 will be prepared for me as we left to tour the place. Assured me that 218 is the best room they have and it will be ours. Great! Happy customer. To our horror when we returned at 4pm, they told us they sold the room 218. Alex (manager) tried to sort it out. He was the only one who apologised and tried to service recover. He gave us a free dinner and waived the parking. Overall, be warned. Rooms are very confusing. Level 2 rooms are numbered 400s. Reception does not have Conceirge. Will not take your bags for you. Have to do it yourself. Our first night, with rooms across two levels, we were lost. Cos the two lifts do not connect the floors. We had to take one lift to LG or G, across a corridor, up another lift and to the room. A ‘simpler’ way is to walk down an ‘internal’ staircase, past 8-10 rooms…

10

Oliver

Dec 17, 2024

·

Stayed 2 nights

Lovely stay and the lady on reception (I think her name was Katie) was great. Would definitely return.

10

Peter

Oct 27, 2024

·

Stayed 2 nights

We booked a long weekend to celebrate my wife’s birthday and anniversary of coming to Durham university. Right from the reception on arrival, the staff were outstanding: friendly, personal and very professional. We could not have wished for a warmer welcome.

10

Chari

Jul 8, 2025

·

Stayed 3 nights

This is my third stay at the Indigo and it did not disappoint. My daughter is a U.S. student at Durham and so we love the proximity to her college and the town. The staff is very helpful and accommodating, and the property is clean. The bar and restaurant are both good as is the cafe in the lobby. The Indigo is my hotel of choice when in Durham and I highly recommend it!

4

Karen

Aug 6, 2025

·

Stayed 1 night

Unfortunately on the morning we were due to leave my husband hurt his back and couldn't travel. I phoned and explained the situation asking if we could rearrange but was flatly refused and was told I should have let them know the day before !

8

Nancy

Feb 20, 2023

·

Stayed 2 nights

The lady working the desk at night was great. During the day it was difficult to get someone to come out of their back room to the desk and I never did get anyone to answer the phone at the front desk during the day. There needs to be a bell or something at the front desk to let staff know you are waiting.

10

Adrian

May 5, 2025

·

Stayed 2 nights

The hotel property is quite unique set in a former council building especially the bar and restaurant which are located in the former council chambers. The most striking feature of the hotel however is the excellent service provided by all of the fantastic staff. The location is unbeatable allowing you to easily explore the city centre and the river walk. Many excellent restaurants and coffee shops are within 500 yards and the city attractions are very walkable from the hotel.

2

Iain

Nov 15, 2024

·

Stayed 1 night

Got to hotel and told the had overbooked and had no room for me

8

Jason

Mar 22, 2025

·

Stayed 1 night

Beautiful building. Nice room. Staff at check in were really friendly and we were delighted to receive a complimentary room upgrade at check in. Only thing that spoiled the experience was being forced to pay for that upgrade at check out, even though it was expressly described to us as complimentary. It was explained the charge was because I was not ‘a member’. When I explained that their colleague had been aware I was not a member but had upgraded us and confirmed there was no charge - no response or any attempt to verify this. Not even any expression of regret for any possible misunderstanding. I was made to feel like I had tried to get away with not paying a charge, when it seemed to be the hotel’s mistake, or a breakdown in communication on their side. I was in a rush and did not have time to argue, so just paid. I am unlikely to return to this hotel or the chain due to this service.

10

Graham

Jul 28, 2025

·

Stayed 1 night

I'm picky, but I could find nothing to criticise here. Fantastic room, bed, breakfast, service

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very central and walkable for the cathedral, river and city centre sights, with shops and restaurants nearby. Many guests found it ideal for the university too.

Related guest reviews

10

Svitlana

Sep 22, 2024

·

Stayed 1 night

Good location

10

Gurdeep

Jun 3, 2024

·

Stayed 1 night

Stayed with my wife for our anniversary and was upgraded to a large room. The hotel was lovely inside and the building itself felt grand. It was clean and fresh. Breakfast was cooked with attention to detail. The location was perfect for the centre which was a short 2 min stroll away. Very close to cathedral and river walk/resturants/bars. Car park on site. Highly recommend this place!

8

Terence

Nov 14, 2025

·

Stayed 2 nights

Clean room. Good service. Good location.

10

Diane

Jul 6, 2025

·

Stayed 1 night

Quirty hotel, previously and old council building so still retaining some interesting features. Lovely staff, great ameities. Great sleep and lovely breakfast. Central location for Durham towncentre.

10

Adrian

Feb 25, 2023

·

Stayed 2 nights

Great location near the city centre (hard to find a hotel any closer to the main centre). Clean, impressive building with nice well-appointed rooms. We'd certainly book again if we were returning to the area.

10

Catriona

Nov 30, 2025

·

Stayed 1 night

Great location and delicious breakfast

10

Mark

Mar 22, 2024

·

Stayed 1 night

Great Hotel, centrally situated and ideal for a city break in Durham.

10

Adrian

May 5, 2025

·

Stayed 2 nights

The hotel property is quite unique set in a former council building especially the bar and restaurant which are located in the former council chambers. The most striking feature of the hotel however is the excellent service provided by all of the fantastic staff. The location is unbeatable allowing you to easily explore the city centre and the river walk. Many excellent restaurants and coffee shops are within 500 yards and the city attractions are very walkable from the hotel.

10

Craig

May 6, 2024

·

Stayed 2 nights

Staff and hotel were excellent. Great location for city centre Durham

10

Peter

Dec 1, 2023

·

Stayed 1 night

Hotel Indigo is brilliantly situated in the heart of Durham City and the hotel’s architecture is amazing! Big clean room with comfy bed and all creature comforts!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and variety, and many enjoyed the atmospheric on‑site restaurant and bar. Some experienced slow service, inconsistent dishes or felt prices were high.

Related guest reviews

10

sue

Oct 16, 2025

·

Stayed 3 nights

Everything, from check in to check out, was wonderful. Friendly staff. Spacious room. Fabulous breakfast. Beautiful dining room. Great choice of evening meals at realistic prices. So close to main points of interest. Perfect.

8

Hannah

Jan 12, 2025

·

Stayed 1 night

Nice hotel. Avocado on toast for breakfast was disappointing...this was readymade guacamole, not smashed avocado as listed. Otherwise great.

10

nancy

Jul 30, 2023

·

Stayed 1 night

The hotel, is consistent with first rate staff, stellar rooms, and a brilliant breakfast. However, after several attempts at dinner over the last two years, I absolutely can not recommend, including feedback from others who expressed congruent feelings whilst attending separate events and dinners. In particular, the steaks were not even close to being well seasoned or cooked to the customer’s specifications. Additionally, when requesting a to go dessert, I was presented with a disclaimer form for which to sign on food contamination. Albeit I am blessed with an attorney in the family, understanding where the firm’s strategic drivers probably eminent, I thought it highly odd and worrisome; particularly for all the hype surrounding the chef and restaurant.

10

Claire

Nov 18, 2024

·

Stayed 1 night

Customer service and restaurant/ breakfast service were amazing. They really look after you well at this hotel. Our room was lovely but the windows were high so you couldn’t see out of them. We usually stay at another hotel in Durham when visiting our daughter at uni and always enjoy the stunning views. It’s a shame we couldn’t see out of the windows, otherwise, this would be our new ‘go to’ hotel in Durham.

10

Graham

Oct 29, 2023

·

Stayed 2 nights

Staff have been fantastic, the building is beautiful, breakfast was fantastic and so close to the centre. We will definitely stay here again.

10

simon

Nov 27, 2024

·

Stayed 2 nights

Staff were very helpful and polite, service was great in reception and also the restaurant. Food was very good, only one criticism of the breakfast, although being served hot (great) the sausage not being a proper butcher sausage was a let down. Not sure why when everything else was perfect that have to resort to cheap sausages. Seems finicky I know but come on make it right.

10

HONG SHING JOE

Jan 11, 2024

·

Stayed 6 nights

Overall it's a very good hotel. The restaurant in particular was excellent.

10

Nancy-Ann

Jul 24, 2023

·

Stayed 2 nights

This property is a hidden gem. Wow! What a fantastic property. The restaurant is amazing

8

Julie

Feb 15, 2024

·

Stayed 1 night

Excellent hotel - our third stay. We were looking forward to the breakfast as on our last two stays it was excellent. Bit disappointed this time We were down at nine but it looked as if everything had run out and not been replenished. Had to struggle to get service and espresso was luke warm. The hotel was fully booked so may be this was the problem. Would still return though lovely place to stay

10

Sarah

May 26, 2023

·

Stayed 1 night

We parked at the hotel (midweek) with no problem, though it was expensive (£20.20 with Ringo app). The hotel was well presented with interesting decor, wall art and stained glass windows, the room was a good size with everything we needed. Location was perfect, short walk to the town centre and Cathedral. Staff were helpful and friendly. Dinner at the restaurant was excellent and breakfast also. Would recommend and return.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $203	20 $271	21 $248	22 $291	23 $209	24 $267
25 $201	26 $275	27 $159	28 $150	29 $236	30 $190	31 $159

Su	Mo	Tu	We	Th	Fr	Sa
1 $108	2 $117	3	4 $175	5 $114	6 $145	7 $290
8 $101	9 $125	10 $198	11 $213	12 $117	13 $155	14 $203
15 $101	16 $117	17 $136	18 $175	19 $120	20 $209	21 $249
22 $100	23 $132	24 $165	25 $152	26 $120	27 $205	28 $226
29 $101	30 $125

Hotel Indigo - Durham by IHG

Prices for Hotel Indigo - Durham by IHG

Monthly average prices

About this property

Location

Room options

Premium Room, 1 Double Bed (Cathedral View)

Standard Room, 1 Double Bed, Accessible

Standard Room

Premium Room

Premium Room, 1 Double Bed

Premium Room, 1 King Bed (Methodist Church View)

Premium Room, 2 Queen Beds, Bathtub

Standard Room, 1 Double Bed

Premium Room, 1 King Bed, Bathtub

Guest reviews of Hotel Indigo - Durham by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Indigo - Durham by IHG

Considering this hotel for your Durham trip?

Prices for upcoming dates