BORÉNA Hotel Boutique
$20
/ night
Avg. for October
Prices for BORÉNA Hotel Boutique
Select dates to see prices and availability
$20
/ night
Avg. for October
Monthly average prices
Nightly prices at BORÉNA Hotel Boutique average $20 in October, the cheapest month, and $58 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $42 |
| February | $53 |
| March | $50 |
| April | $39 |
| May | $36 |
| June | $37 |
| July | $31 |
| August | $32 |
| September | $31 |
| October | $20 |
| November | $28 |
| December | $58 |
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M
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Oct · $20
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D
Most expensive: December (~$58)
Cheapest: October (~$20)
About this property
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. This aparthotel also features complimentary wireless internet access, concierge services, and a picnic area.
Amenities
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. This aparthotel also features complimentary wireless internet access, concierge services, and a picnic area.
Business amenities
Featured amenities include a 24-hour front desk and luggage storage. A roundtrip airport shuttle is available for a surcharge.
Dining
Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Rooms
Make yourself at home in one of the 7 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, and housekeeping is provided daily.
Location
With a stay at BORÉNA Hotel Boutique in Playa del Carmen (Downtown Playa del Carmen), you'll be a 5-minute walk from Mamitas Beach and 6 minutes by foot from Quinta Avenida. This aparthotel is 0.3 mi (0.5 km) from Playa del Carmen Main Beach and 6.5 mi (10.4 km) from Xplor Theme Park.
What's nearby
Super Chedraui Selecto Avenida 10(0.2 miles)
Mamitas Beach(0.2 miles)
Quinta Avenida(0.3 miles)
Playa del Carmen Main Beach(0.3 miles)
Mario Villanueva Madrid(0.3 miles)
Coco Beach(0.5 miles)
Playa Avenida Colosio(0.5 miles)
Quinta Alegría Shopping Mall(0.6 miles)
Calle Corazón(0.7 miles)
Calle 12(0.8 miles)
Pier Navega(0.8 miles)
Nuestra Senora del Carmen Catholic Church(0.9 miles)
Playa del Carmen Lighthouse(0.9 miles)
Frida Kahlo Museum(0.9 miles)
3D Museum of Wonders(0.9 miles)
Cozumel Intl. Airport (CZM)(22.8 miles)
Cancun Intl. Airport (CUN)(34.2 miles)
Tulum Intl. Airport (TQO)(66.2 miles)
Parking
Swimming pool
Non-Smoking Rooms
Tour Desk
Housekeeping
Safe-Deposit Box
Location
Calle Quinta Avenida esquina con calle 40, Zazil-ha, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Super Chedraui Selecto Avenida 10 (0.2 miles)
Mamitas Beach (0.2 miles)
Quinta Avenida (0.3 miles)
Playa del Carmen Main Beach (0.3 miles)
Mario Villanueva Madrid (0.3 miles)
Coco Beach (0.5 miles)
Room options
12
Superior King Suite with Balcony
1 King Bed
Sleeps 2
431 ft²
BalconyAir ConditioningWi-Fi (Free)Kitchen
11
Deluxe King Suite
1 King Bed
Sleeps 2
323 ft²
Air ConditioningWi-Fi (Free)Kitchen
7
Loft King Suite
2 King Beds
Sleeps 4
538 ft²
Air ConditioningWi-Fi (Free)Kitchen
13
Luxury Suite, 1 King Bed with Sofa Bed, Balcony, City View
1 King Bed
and 1 Sofa Bed
Sleeps 4
538 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Kitchen
8
Suite, 1 King Bed with Sofa Bed
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews of BORÉNA Hotel Boutique
6.5
Pleasant
Based on 621 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of BORÉNA Hotel Boutique, guests praise the central 5th Avenue location and some friendly staff, but report frequent issues with cleanliness, maintenance, and check-in reliability, with several leaving early due to mold, water outages, and security concerns.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across recent reviews of BORÉNA Hotel Boutique, guests praise the central 5th Avenue location and some friendly staff, but report frequent issues with cleanliness, maintenance, and check-in reliability, with several leaving early due to mold, water outages, and security concerns.
Rooms are often spacious with balconies or kitchens, though many are dated, noisy on weekends, and have inconsistent Wi‑Fi. Facilities receive mixed feedback: some mention a small rooftop pool, while others report it unavailable or empty, alongside intermittent or no running water at times. Service ranges from welcoming to unreliable, with limited reception hours and slow responses when help is needed. Expect a budget, centrally located stay with variable upkeep and support.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Feedback on facilities is mixed: some guests enjoyed a small rooftop pool and in-room kitchens, but many reported the pool/jacuzzi unavailable or empty and intermittent water supply. Several noted AC or appliance issues.
Related guest reviews
4
Franck Victor
Aug 28, 2025
·
Stayed 23 nights
Piscine inexistante juste 1 jacousi et qui n était pas accessible faute de panne
Piscine inexistante juste 1 jacousi et qui n était pas accessible faute de panne
6
Darren
Jul 1, 2023
·
Stayed 1 night
The air conditioner required a bucket. You could hear it dripping throughout the night. The towels have holes and multiple stains.
The air conditioner required a bucket. You could hear it dripping throughout the night. The towels have holes and multiple stains.
2
Ashley Brooke
May 15, 2025
·
Stayed 6 nights
We checked in and the room had stains on the furniture and the “clean” bedding. We were honestly afraid we’d get bed bugs. There was a couch that didn’t seem even suitable to sit on for a short amount of time. They advertise a rooftop pool which doesn’t exist. We had to leave and find a new place to stay within 15 minutes of arriving. What a waste of money and our efforts. As regards to safety, the doorknob seemed like anyone could come in on us at any point. To top it off, nobody at Silversands could speak much English so there was no point complaining so we just left and had to pay to stay elsewhere for our stay.
We checked in and the room had stains on the furniture and the “clean” bedding. We were honestly afraid we’d get bed bugs. There was a couch that didn’t seem even suitable to sit on for a short amount of time. They advertise a rooftop pool which doesn’t exist. We had to leave and find a new place to stay within 15 minutes of arriving. What a waste of money and our efforts. As regards to safety, the doorknob seemed like anyone could come in on us at any point. To top it off, nobody at Silversands could speak much English so there was no point complaining so we just left and had to pay to stay elsewhere for our stay.
10
YAZMIN
Jun 18, 2023
·
Stayed 4 nights
Me encantó el lugar muy tranquilo y bonito, la alberca está abierta las 24hrs. Me encantó que tuviera cocina. El único problema que tuve es que mandaron mis toallas personales a la lavandería sin preguntar antes y no me las pudieron devolver a tiempo, pero me las repusieron por otras. Sugiero que pregunten antes al cliente si desea que sus artículos personales vayan a lavandería. De todo lo demás excelente estancia, me encantó.
Me encantó el lugar muy tranquilo y bonito, la alberca está abierta las 24hrs. Me encantó que tuviera cocina. El único problema que tuve es que mandaron mis toallas personales a la lavandería sin preguntar antes y no me las pudieron devolver a tiempo, pero me las repusieron por otras. Sugiero que pregunten antes al cliente si desea que sus artículos personales vayan a lavandería. De todo lo demás excelente estancia, me encantó.
4
Sheila
Jun 18, 2024
·
Stayed 4 nights
Microwave did not work. Bathroom did not drain and had to take shower in standing showered water. No one at front desk to check us out. And door lock at the street level gate stuck a lot and was difficult to operate. But one handyman helped me and got the gate open this morning and sprayed down the lock with WD40. Very nice man.
Microwave did not work. Bathroom did not drain and had to take shower in standing showered water. No one at front desk to check us out. And door lock at the street level gate stuck a lot and was difficult to operate. But one handyman helped me and got the gate open this morning and sprayed down the lock with WD40. Very nice man.
2
Mar
Jan 28, 2024
·
Stayed 6 nights
I complained about the lights not working properly and they said they would fix them and they did not. The towels were old and had holes. The sheets were very stained and old. The pool had no water in it. I did not have hot water in the kitchen so I could not do my dishes and could not use my cookware( I bought groceries and couldn’t eat them with the conditions) the property was not as described at all. I asked for a refund and to change rooms or anything to make it more comfortable but they said no. The communication was horrible, had to use a translation app to ask questions and they were never replied to in an understandable way. The fridge water machine was also broken. The door locked with a single push lock and felt very unsafe. People would look in my window at night as I could not move the shade down. I did not have my room cleaned the first four days as they never supplied me with a ‘cleaning sign’ so my room was disgusting with the dirty dishes and sand everywhere. Nobody told me I had to run the water in the shower for 10 minutes before it got hot so I had cold showers as well. They did not supply shampoo until the room was finally cleaned. The wifi worked well, but that was about it.
I complained about the lights not working properly and they said they would fix them and they did not. The towels were old and had holes. The sheets were very stained and old. The pool had no water in it. I did not have hot water in the kitchen so I could not do my dishes and could not use my cookware( I bought groceries and couldn’t eat them with the conditions) the property was not as described at all. I asked for a refund and to change rooms or anything to make it more comfortable but they said no. The communication was horrible, had to use a translation app to ask questions and they were never replied to in an understandable way. The fridge water machine was also broken. The door locked with a single push lock and felt very unsafe. People would look in my window at night as I could not move the shade down. I did not have my room cleaned the first four days as they never supplied me with a ‘cleaning sign’ so my room was disgusting with the dirty dishes and sand everywhere. Nobody told me I had to run the water in the shower for 10 minutes before it got hot so I had cold showers as well. They did not supply shampoo until the room was finally cleaned. The wifi worked well, but that was about it.
4
ramey
Nov 6, 2024
·
Stayed 1 night
There was no water during the stay. Impossible for a shower or toilet flush. Awesome location
There was no water during the stay. Impossible for a shower or toilet flush. Awesome location
10
Reyna
Dec 12, 2022
·
Stayed 1 night
Excelente lugar, la alberca en la parte de arriba estuvo genial 😁
Excelente lugar, la alberca en la parte de arriba estuvo genial 😁
10
Anabel
Jul 20, 2024
·
Stayed 1 night
La estancia muy buena, el hotel comodo y en buena ubicación, lo unico malo es que no hay estacionamiento y se tiene que usar el parquimetro
La estancia muy buena, el hotel comodo y en buena ubicación, lo unico malo es que no hay estacionamiento y se tiene que usar el parquimetro
2
Cesar
Sep 15, 2025
·
Stayed 1 night
No había agua potable
No había agua potable
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a recurring problem, with reports of stained linens, mold and damp odors, and worn towels. Housekeeping frequency is inconsistent, and some rooms went uncleaned for multiple days.
Related guest reviews
2
Matt
Nov 9, 2024
·
Stayed 2 nights
Black mold on the wall below the air conditioner due to leaking water. We tried another room but it smelled terribly of mold. We left and forfeited our prepaid two nights for our own health.
Black mold on the wall below the air conditioner due to leaking water. We tried another room but it smelled terribly of mold. We left and forfeited our prepaid two nights for our own health.
2
Erika
Jan 17, 2022
·
Stayed 2 nights
Cero recomendado. La recepción es mala, el encargado apenas y cruzo palabra para entregarme las llaves de la habitación, la habitación en espacio es buena pero la limpieza pésima. Sábanas y fundas de almohada con manchas de óxido, el baño con una exageración de humedad, hasta la planta artificial que hay ahi está llena de moho. El baño lleno de moho en sus paredes, la puerta de la regadera no cierra y el aditamento para colgar la toalla caído. Al salir el primer día pusimos el letrero pidiendo la limpieza, regresamos en la noche y nisiquiera se tomaron la molestia de cambiarnos las toallas, al día siguiente el encargado llegó hasta las 11am así que tuvimos que secarnos con las toallas mojadas para poder dejar la habitación en tiempo y que no bos penalizaran con 200 pesos. No regresaría nunca!!
Cero recomendado. La recepción es mala, el encargado apenas y cruzo palabra para entregarme las llaves de la habitación, la habitación en espacio es buena pero la limpieza pésima. Sábanas y fundas de almohada con manchas de óxido, el baño con una exageración de humedad, hasta la planta artificial que hay ahi está llena de moho. El baño lleno de moho en sus paredes, la puerta de la regadera no cierra y el aditamento para colgar la toalla caído. Al salir el primer día pusimos el letrero pidiendo la limpieza, regresamos en la noche y nisiquiera se tomaron la molestia de cambiarnos las toallas, al día siguiente el encargado llegó hasta las 11am así que tuvimos que secarnos con las toallas mojadas para poder dejar la habitación en tiempo y que no bos penalizaran con 200 pesos. No regresaría nunca!!
2
Ashley Brooke
May 15, 2025
·
Stayed 6 nights
We checked in and the room had stains on the furniture and the “clean” bedding. We were honestly afraid we’d get bed bugs. There was a couch that didn’t seem even suitable to sit on for a short amount of time. They advertise a rooftop pool which doesn’t exist. We had to leave and find a new place to stay within 15 minutes of arriving. What a waste of money and our efforts. As regards to safety, the doorknob seemed like anyone could come in on us at any point. To top it off, nobody at Silversands could speak much English so there was no point complaining so we just left and had to pay to stay elsewhere for our stay.
We checked in and the room had stains on the furniture and the “clean” bedding. We were honestly afraid we’d get bed bugs. There was a couch that didn’t seem even suitable to sit on for a short amount of time. They advertise a rooftop pool which doesn’t exist. We had to leave and find a new place to stay within 15 minutes of arriving. What a waste of money and our efforts. As regards to safety, the doorknob seemed like anyone could come in on us at any point. To top it off, nobody at Silversands could speak much English so there was no point complaining so we just left and had to pay to stay elsewhere for our stay.
2
Martha
Apr 18, 2025
·
Stayed 4 nights
De entrada no está frente a la playa, no es el hotel de las fotos por fuera es una puertita que parece de hostel, el edificio que muestra las fotos es el de enfrente otros departamentos, y de 4 días no hicieron el aseo solamente el último día.
De entrada no está frente a la playa, no es el hotel de las fotos por fuera es una puertita que parece de hostel, el edificio que muestra las fotos es el de enfrente otros departamentos, y de 4 días no hicieron el aseo solamente el último día.
2
Baptiste
Jan 16, 2024
·
Stayed 2 nights
La chambre était extrêmement sale. Il y avait de la sauce sur le meuble de télévision, des toiles d'araignées au plafond, la porte de la douche ne fermait pas, la fenêtre de la douche est moisit et la poubelle de la salle de bain est rouillée. Il y avait une odeur insupportable dans la chambre et des travaux dans l'entrée alors que nous sommes arrivés un samedi soir. L'odeur de vernis empestait tout l'étage. Nous avons demander pour être changé de chambre, mais la deuxième n'était pas mieux. L'hôtel n'a pas de réception. Il faut monter des escalier étroit où passe à peine la valise, pour arrivé au premier étage puis il faut chercher quelqu'un pour avoir la moindre information. L'hôtel n'est pas visible depuis la route mise à part une petite enseigne. L'adresse donné n'est pas celle de l'hôtel mais celle du carrefour voisin. Le seul point positif est que le logement est situé dans la rue principale mais à l'opposer du centre d'intérêt. Ce qui pourrait permettre de dormir en silence si le frigo ne faisait pas autant de bruit.
La chambre était extrêmement sale. Il y avait de la sauce sur le meuble de télévision, des toiles d'araignées au plafond, la porte de la douche ne fermait pas, la fenêtre de la douche est moisit et la poubelle de la salle de bain est rouillée. Il y avait une odeur insupportable dans la chambre et des travaux dans l'entrée alors que nous sommes arrivés un samedi soir. L'odeur de vernis empestait tout l'étage. Nous avons demander pour être changé de chambre, mais la deuxième n'était pas mieux. L'hôtel n'a pas de réception. Il faut monter des escalier étroit où passe à peine la valise, pour arrivé au premier étage puis il faut chercher quelqu'un pour avoir la moindre information. L'hôtel n'est pas visible depuis la route mise à part une petite enseigne. L'adresse donné n'est pas celle de l'hôtel mais celle du carrefour voisin. Le seul point positif est que le logement est situé dans la rue principale mais à l'opposer du centre d'intérêt. Ce qui pourrait permettre de dormir en silence si le frigo ne faisait pas autant de bruit.
2
Daylin
Oct 29, 2025
·
Stayed 5 nights
La abitacion hay cucaracha pequena al menos deberian pintar uno esta pagando en dolares la taza del baño despegada el Agua Fría pesima opcion nada que ver con la foto
La abitacion hay cucaracha pequena al menos deberian pintar uno esta pagando en dolares la taza del baño despegada el Agua Fría pesima opcion nada que ver con la foto
2
Mar
Jan 28, 2024
·
Stayed 6 nights
I complained about the lights not working properly and they said they would fix them and they did not. The towels were old and had holes. The sheets were very stained and old. The pool had no water in it. I did not have hot water in the kitchen so I could not do my dishes and could not use my cookware( I bought groceries and couldn’t eat them with the conditions) the property was not as described at all. I asked for a refund and to change rooms or anything to make it more comfortable but they said no. The communication was horrible, had to use a translation app to ask questions and they were never replied to in an understandable way. The fridge water machine was also broken. The door locked with a single push lock and felt very unsafe. People would look in my window at night as I could not move the shade down. I did not have my room cleaned the first four days as they never supplied me with a ‘cleaning sign’ so my room was disgusting with the dirty dishes and sand everywhere. Nobody told me I had to run the water in the shower for 10 minutes before it got hot so I had cold showers as well. They did not supply shampoo until the room was finally cleaned. The wifi worked well, but that was about it.
I complained about the lights not working properly and they said they would fix them and they did not. The towels were old and had holes. The sheets were very stained and old. The pool had no water in it. I did not have hot water in the kitchen so I could not do my dishes and could not use my cookware( I bought groceries and couldn’t eat them with the conditions) the property was not as described at all. I asked for a refund and to change rooms or anything to make it more comfortable but they said no. The communication was horrible, had to use a translation app to ask questions and they were never replied to in an understandable way. The fridge water machine was also broken. The door locked with a single push lock and felt very unsafe. People would look in my window at night as I could not move the shade down. I did not have my room cleaned the first four days as they never supplied me with a ‘cleaning sign’ so my room was disgusting with the dirty dishes and sand everywhere. Nobody told me I had to run the water in the shower for 10 minutes before it got hot so I had cold showers as well. They did not supply shampoo until the room was finally cleaned. The wifi worked well, but that was about it.
2
Laura
Aug 11, 2025
·
Stayed 4 nights
We came to our hotel and there was cigarette stains on the couch, weird stains on the sheets, furniture was falling apart and had duct tape on holding it together at places. No safe, the lock was with a key but no dead bolt. The area was also questionable. It was difficult to locate the actual area. We left imidiately and found another hotel. Do not stay.
We came to our hotel and there was cigarette stains on the couch, weird stains on the sheets, furniture was falling apart and had duct tape on holding it together at places. No safe, the lock was with a key but no dead bolt. The area was also questionable. It was difficult to locate the actual area. We left imidiately and found another hotel. Do not stay.
2
Cindy
Dec 9, 2023
·
Stayed 1 night
Black mold in bathroom. Bed had no blankets just a top sheet. Very disappointed
Black mold in bathroom. Bed had no blankets just a top sheet. Very disappointed
2
Luis
Aug 1, 2024
·
Stayed 4 nights
Sucio asqueroso sillones cama sábanas colchón viejo hundido almohadas boludas todo sucio y viejo las fotos han de ser cuando fue nuevo hace 10 Años no corresponden además dejan solo el hotel de 11 pm a 10 am no encontre a nadie
Sucio asqueroso sillones cama sábanas colchón viejo hundido almohadas boludas todo sucio y viejo las fotos han de ser cuando fue nuevo hace 10 Años no corresponden además dejan solo el hotel de 11 pm a 10 am no encontre a nadie
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AI-generated summary based on recent guest reviews
Rooms
Rooms are frequently spacious and can include balconies or kitchens, but decor and furnishings feel dated or worn, and street noise is common on weekends. Wi‑Fi reliability varies by room.
Related guest reviews
4
Susan
Mar 9, 2023
·
Stayed 3 nights
Property is in a prefect location. The wifi was non-existant. I had to sit at the bar across the street to work. The windows were covered with dark drapes that don't move. Adequate kitchen. If you don't need wifi or use the room much, it's in a good location.
Property is in a prefect location. The wifi was non-existant. I had to sit at the bar across the street to work. The windows were covered with dark drapes that don't move. Adequate kitchen. If you don't need wifi or use the room much, it's in a good location.
8
Hector
May 11, 2024
·
Stayed 1 night
Quiet at night so that was a plus for 5th ave. The room itself was perfect, maybe the bed needs to be changed but that’s all.
Quiet at night so that was a plus for 5th ave. The room itself was perfect, maybe the bed needs to be changed but that’s all.
10
Nadia
Mar 5, 2025
·
Stayed 8 nights
Great Location and Friendly Staff, but Some Minor Letdowns I recently stayed at Silversands Hotel Boutique in Playa del Carmen, and overall, I had a great experience. The hotel is perfectly located on 5th Avenue, right in the heart of the action, surrounded by shops, restaurants, and the lively atmosphere that makes Playa del Carmen so special. The room itself was spacious and comfortable, which I really appreciated. The staff were incredibly friendly and responsive, always ready to help with anything I needed. However, there were a couple of small disappointments. The shower wasn’t great, which was a bit frustrating, and I was surprised that the room didn’t come with an electric kettle, which would have been a nice touch for making tea or coffee. Despite these minor inconveniences, the location and service made up for it. If you’re looking for a central stay in Playa del Carmen with a buzzing atmosphere, this is a good option!
Great Location and Friendly Staff, but Some Minor Letdowns I recently stayed at Silversands Hotel Boutique in Playa del Carmen, and overall, I had a great experience. The hotel is perfectly located on 5th Avenue, right in the heart of the action, surrounded by shops, restaurants, and the lively atmosphere that makes Playa del Carmen so special. The room itself was spacious and comfortable, which I really appreciated. The staff were incredibly friendly and responsive, always ready to help with anything I needed. However, there were a couple of small disappointments. The shower wasn’t great, which was a bit frustrating, and I was surprised that the room didn’t come with an electric kettle, which would have been a nice touch for making tea or coffee. Despite these minor inconveniences, the location and service made up for it. If you’re looking for a central stay in Playa del Carmen with a buzzing atmosphere, this is a good option!
6
Eli
Feb 22, 2023
·
Stayed 1 night
For the price i paid i cant complain too much. Especially i stayed for one night. But the room itself looked nice had a big fridge, small tv, but was a little run downed. Not sound proof. Hot water was not very hot. The towels are of pour quality. The bed came with no covers only bed sheet. The staff was not very helpful did not speak one word in english. But if you are on a budget and dont mind about very clean room then could be worth it. For one night i could do it, but for a week dont think i would have enjoyed.
For the price i paid i cant complain too much. Especially i stayed for one night. But the room itself looked nice had a big fridge, small tv, but was a little run downed. Not sound proof. Hot water was not very hot. The towels are of pour quality. The bed came with no covers only bed sheet. The staff was not very helpful did not speak one word in english. But if you are on a budget and dont mind about very clean room then could be worth it. For one night i could do it, but for a week dont think i would have enjoyed.
8
Steven
Apr 25, 2024
·
Stayed 2 nights
Great location. High ceilings and nice balcony and wall of windows.
Great location. High ceilings and nice balcony and wall of windows.
8
Jean-Louis
Dec 4, 2022
·
Stayed 19,327 nights
L emplacement est excellent, un peu bruyant naturellement, c est la Quinta Le condo a besoin d un peu d amour, il n est plus tout jeune et le WIFI est un peu instable mais pour tout le reste vous pouvez compter sur Roberto, super serviable, toujours souriant, il embellira vôtre sejour
L emplacement est excellent, un peu bruyant naturellement, c est la Quinta Le condo a besoin d un peu d amour, il n est plus tout jeune et le WIFI est un peu instable mais pour tout le reste vous pouvez compter sur Roberto, super serviable, toujours souriant, il embellira vôtre sejour
8
Isabelle
Jan 27, 2022
·
Stayed 2 nights
J'avais la suite 7 avec immense porte patios! Je crois que c'est la seul les autres avais l'air sombre pas aussi fenestré du moins
J'avais la suite 7 avec immense porte patios! Je crois que c'est la seul les autres avais l'air sombre pas aussi fenestré du moins
10
victor manuel
Jan 24, 2026
·
Stayed 3 nights
comodidad y tranquilidad en la habitación, y el trato del personal, excelente servicio.
comodidad y tranquilidad en la habitación, y el trato del personal, excelente servicio.
8
Andrea Fernanda
Mar 23, 2023
·
Stayed 3 nights
La ubicación es bastante buena esta sobre la quinta y todo queda caminando, solamente hay que tener cuidado con la hora de llegada ya que mi vuelo se retraso y termine llegando a las 12.30 en la madrugada y me contactaron del hotel como a las 11 para decirme que la recepción cerraba a las 12 y que después de esa hora no había quien me diera las llaves, después de pedirles que me esperaran si accedieron y me esperaron a que llegara a las 12.30 pero me tuve que poner medio loca al hablar con ellos para que si me esperaran, también hay que tener en cuenta que el refrigerador esta adentro del cuarto y hace bastante ruido pero fuera de eso todo esta bien y si lo recomiendo.
La ubicación es bastante buena esta sobre la quinta y todo queda caminando, solamente hay que tener cuidado con la hora de llegada ya que mi vuelo se retraso y termine llegando a las 12.30 en la madrugada y me contactaron del hotel como a las 11 para decirme que la recepción cerraba a las 12 y que después de esa hora no había quien me diera las llaves, después de pedirles que me esperaran si accedieron y me esperaron a que llegara a las 12.30 pero me tuve que poner medio loca al hablar con ellos para que si me esperaran, también hay que tener en cuenta que el refrigerador esta adentro del cuarto y hace bastante ruido pero fuera de eso todo esta bien y si lo recomiendo.
6
peter
May 19, 2024
·
Stayed 4 nights
overall good budget accommodation on the doorstep of 5th Avenue & 5 min walk to beach. large room, comfy bed, hot shower, good AC.
overall good budget accommodation on the doorstep of 5th Avenue & 5 min walk to beach. large room, comfy bed, hot shower, good AC.
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AI-generated summary based on recent guest reviews
Service
Staff are sometimes friendly and helpful, yet guests often faced absent or limited reception, slow or unresponsive communication, and occasional booking issues. Some had to wait long for check-in or assistance.
Related guest reviews
2
Elizeth
Feb 8, 2024
·
Stayed 8 nights
Hacen cargos sin aviso , cobran doble los impuestos que supuestamente ya van incluidos en el precio , según la app ,y no funcionan varias cosas en el hotel,las toallas que ponen estan bastante rotas ,solo el personal muy atento la señorita de recepción, de ahi en fuera le hace falta mucho mantenimiento al hotel
Hacen cargos sin aviso , cobran doble los impuestos que supuestamente ya van incluidos en el precio , según la app ,y no funcionan varias cosas en el hotel,las toallas que ponen estan bastante rotas ,solo el personal muy atento la señorita de recepción, de ahi en fuera le hace falta mucho mantenimiento al hotel
8
Lucía
Feb 21, 2024
·
Stayed 2 nights
Se encuentra sobre la 5ta avenida de Playa del Carmen y tienes todo muy cerca, excelente atención del personal que atiende.
Se encuentra sobre la 5ta avenida de Playa del Carmen y tienes todo muy cerca, excelente atención del personal que atiende.
2
Mario Alejandro Castruita
Oct 14, 2024
·
Stayed 9 nights
No respetaron mi reservación. Me entregaron una habitación de menor valor. Avise q llegaria despues de las 12:00am para q me esperaran y no lo hicieron llegue al hotel y no habia nadie para q me entregara la habitación por lo q tuve q pagar otro hotel por esa noche. Pesimo hotel, no es digno de estar en xpedia. Las chicas q atienden hicieron su mejor exfuerzo por hacer nuestra estancia placentera pero la verdad todo estuvo mal desde nuestra llegada. No habia agua caliente, afortunadamente la arreglaron. Se fue el agua, la luz paso de todo lo peor.
No respetaron mi reservación. Me entregaron una habitación de menor valor. Avise q llegaria despues de las 12:00am para q me esperaran y no lo hicieron llegue al hotel y no habia nadie para q me entregara la habitación por lo q tuve q pagar otro hotel por esa noche. Pesimo hotel, no es digno de estar en xpedia. Las chicas q atienden hicieron su mejor exfuerzo por hacer nuestra estancia placentera pero la verdad todo estuvo mal desde nuestra llegada. No habia agua caliente, afortunadamente la arreglaron. Se fue el agua, la luz paso de todo lo peor.
10
Agustin
Aug 5, 2024
·
Stayed 4 nights
la atención de la recepcionista, es muy amable y atenta, procuro que estuviéramos lo más cómodos posibles, sin duda me volvería a hospedar ahí. Excelente
la atención de la recepcionista, es muy amable y atenta, procuro que estuviéramos lo más cómodos posibles, sin duda me volvería a hospedar ahí. Excelente
2
MILAGROS
Aug 1, 2023
·
Stayed 4 nights
I have never seen such a HORRIBLE DIRTY HOTEL like this one. No receptionist, just some whatsapp # and had to wait 45 minutes to than be led to a room with dirty sex stained sheets, an ac that leaks over the bed, dirty grimy sliding glass windows with a large crack in in. Fish smelling fridge, fingerprints on coffee pot, was told there was no cleaning crew and the owner to the hotel could care less. The man who let us into the room was just hired 2 days prior. THIS HOTEL SHOULD NOT BE LISTED IN ANY WEBSITE. yes the area was convenient but then again, crack houses are cleaner. You choose.
I have never seen such a HORRIBLE DIRTY HOTEL like this one. No receptionist, just some whatsapp # and had to wait 45 minutes to than be led to a room with dirty sex stained sheets, an ac that leaks over the bed, dirty grimy sliding glass windows with a large crack in in. Fish smelling fridge, fingerprints on coffee pot, was told there was no cleaning crew and the owner to the hotel could care less. The man who let us into the room was just hired 2 days prior. THIS HOTEL SHOULD NOT BE LISTED IN ANY WEBSITE. yes the area was convenient but then again, crack houses are cleaner. You choose.
4
LUCIA
Aug 16, 2023
·
Stayed 4 nights
Me gusto la habitación, pero no había nadie en recepción, la de los cuatro días solamente un día hicieron limpieza, tuve que pedir una toalla más, se llevaron una y siguió faltando una toalla, éramos 3 personas, el control de la TV no tenía pilas, no había ni a quien pedirle.
Me gusto la habitación, pero no había nadie en recepción, la de los cuatro días solamente un día hicieron limpieza, tuve que pedir una toalla más, se llevaron una y siguió faltando una toalla, éramos 3 personas, el control de la TV no tenía pilas, no había ni a quien pedirle.
10
James
Jan 14, 2024
·
Stayed 3 nights
First night air wasn’t working moved us to a different room then fix everything next day great patio over 5th ave room was big
First night air wasn’t working moved us to a different room then fix everything next day great patio over 5th ave room was big
6
Felipe
Jan 16, 2024
·
Stayed 1 night
The contact number´s which is on the front gate takes too long to respond, i was waiting two hours to get information about how to access, because the fron door was locked.
The contact number´s which is on the front gate takes too long to respond, i was waiting two hours to get information about how to access, because the fron door was locked.
2
Linda
Aug 24, 2025
·
Stayed 6 nights
Nobody was at check in, i waited for an hour. no lock on the doors and i didn’t even stay there i couldn’t get a refund.
Nobody was at check in, i waited for an hour. no lock on the doors and i didn’t even stay there i couldn’t get a refund.
8
Andrea Fernanda
Mar 23, 2023
·
Stayed 3 nights
La ubicación es bastante buena esta sobre la quinta y todo queda caminando, solamente hay que tener cuidado con la hora de llegada ya que mi vuelo se retraso y termine llegando a las 12.30 en la madrugada y me contactaron del hotel como a las 11 para decirme que la recepción cerraba a las 12 y que después de esa hora no había quien me diera las llaves, después de pedirles que me esperaran si accedieron y me esperaron a que llegara a las 12.30 pero me tuve que poner medio loca al hablar con ellos para que si me esperaran, también hay que tener en cuenta que el refrigerador esta adentro del cuarto y hace bastante ruido pero fuera de eso todo esta bien y si lo recomiendo.
La ubicación es bastante buena esta sobre la quinta y todo queda caminando, solamente hay que tener cuidado con la hora de llegada ya que mi vuelo se retraso y termine llegando a las 12.30 en la madrugada y me contactaron del hotel como a las 11 para decirme que la recepción cerraba a las 12 y que después de esa hora no había quien me diera las llaves, después de pedirles que me esperaran si accedieron y me esperaron a que llegara a las 12.30 pero me tuve que poner medio loca al hablar con ellos para que si me esperaran, también hay que tener en cuenta que el refrigerador esta adentro del cuarto y hace bastante ruido pero fuera de eso todo esta bien y si lo recomiendo.
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AI-generated summary based on recent guest reviews
Location
The property sits on 5th Avenue near shops and the beach, offering easy access to the area’s attractions. Several guests found it noisy at night and noted the entrance is hard to spot or the address confusing.
Related guest reviews
10
nelson
Aug 9, 2023
·
Stayed 1 night
good location
good location
8
Candace
Apr 8, 2024
·
Stayed 6 nights
We quite enjoyed our stay at SilverSands, the location on 5th ave was great though it was a bit loud during the weekends at night. The room itself was a little dirty but for the price we paid we weren’t expecting a 5 star hotel. We felt safe in this hotel as it has an exterior door at the bottom of the entry stairs. Overall if you’re looking for a budget hotel we do reccomend! We suggest walking down to 30th ave for the best street food and MUCH cheaper prices than an 5th ave :) there’s lots of little taco stands and other food places on 30th and all the streets between 5th and 30th. There is also a Sunday market on I think 54th street!!
We quite enjoyed our stay at SilverSands, the location on 5th ave was great though it was a bit loud during the weekends at night. The room itself was a little dirty but for the price we paid we weren’t expecting a 5 star hotel. We felt safe in this hotel as it has an exterior door at the bottom of the entry stairs. Overall if you’re looking for a budget hotel we do reccomend! We suggest walking down to 30th ave for the best street food and MUCH cheaper prices than an 5th ave :) there’s lots of little taco stands and other food places on 30th and all the streets between 5th and 30th. There is also a Sunday market on I think 54th street!!
10
Nadia
Mar 5, 2025
·
Stayed 8 nights
Great Location and Friendly Staff, but Some Minor Letdowns I recently stayed at Silversands Hotel Boutique in Playa del Carmen, and overall, I had a great experience. The hotel is perfectly located on 5th Avenue, right in the heart of the action, surrounded by shops, restaurants, and the lively atmosphere that makes Playa del Carmen so special. The room itself was spacious and comfortable, which I really appreciated. The staff were incredibly friendly and responsive, always ready to help with anything I needed. However, there were a couple of small disappointments. The shower wasn’t great, which was a bit frustrating, and I was surprised that the room didn’t come with an electric kettle, which would have been a nice touch for making tea or coffee. Despite these minor inconveniences, the location and service made up for it. If you’re looking for a central stay in Playa del Carmen with a buzzing atmosphere, this is a good option!
Great Location and Friendly Staff, but Some Minor Letdowns I recently stayed at Silversands Hotel Boutique in Playa del Carmen, and overall, I had a great experience. The hotel is perfectly located on 5th Avenue, right in the heart of the action, surrounded by shops, restaurants, and the lively atmosphere that makes Playa del Carmen so special. The room itself was spacious and comfortable, which I really appreciated. The staff were incredibly friendly and responsive, always ready to help with anything I needed. However, there were a couple of small disappointments. The shower wasn’t great, which was a bit frustrating, and I was surprised that the room didn’t come with an electric kettle, which would have been a nice touch for making tea or coffee. Despite these minor inconveniences, the location and service made up for it. If you’re looking for a central stay in Playa del Carmen with a buzzing atmosphere, this is a good option!
2
Baptiste
Jan 16, 2024
·
Stayed 2 nights
La chambre était extrêmement sale. Il y avait de la sauce sur le meuble de télévision, des toiles d'araignées au plafond, la porte de la douche ne fermait pas, la fenêtre de la douche est moisit et la poubelle de la salle de bain est rouillée. Il y avait une odeur insupportable dans la chambre et des travaux dans l'entrée alors que nous sommes arrivés un samedi soir. L'odeur de vernis empestait tout l'étage. Nous avons demander pour être changé de chambre, mais la deuxième n'était pas mieux. L'hôtel n'a pas de réception. Il faut monter des escalier étroit où passe à peine la valise, pour arrivé au premier étage puis il faut chercher quelqu'un pour avoir la moindre information. L'hôtel n'est pas visible depuis la route mise à part une petite enseigne. L'adresse donné n'est pas celle de l'hôtel mais celle du carrefour voisin. Le seul point positif est que le logement est situé dans la rue principale mais à l'opposer du centre d'intérêt. Ce qui pourrait permettre de dormir en silence si le frigo ne faisait pas autant de bruit.
La chambre était extrêmement sale. Il y avait de la sauce sur le meuble de télévision, des toiles d'araignées au plafond, la porte de la douche ne fermait pas, la fenêtre de la douche est moisit et la poubelle de la salle de bain est rouillée. Il y avait une odeur insupportable dans la chambre et des travaux dans l'entrée alors que nous sommes arrivés un samedi soir. L'odeur de vernis empestait tout l'étage. Nous avons demander pour être changé de chambre, mais la deuxième n'était pas mieux. L'hôtel n'a pas de réception. Il faut monter des escalier étroit où passe à peine la valise, pour arrivé au premier étage puis il faut chercher quelqu'un pour avoir la moindre information. L'hôtel n'est pas visible depuis la route mise à part une petite enseigne. L'adresse donné n'est pas celle de l'hôtel mais celle du carrefour voisin. Le seul point positif est que le logement est situé dans la rue principale mais à l'opposer du centre d'intérêt. Ce qui pourrait permettre de dormir en silence si le frigo ne faisait pas autant de bruit.
8
Steven
Apr 25, 2024
·
Stayed 2 nights
Great location. High ceilings and nice balcony and wall of windows.
Great location. High ceilings and nice balcony and wall of windows.
6
ISAIAS
Jan 9, 2024
·
Stayed 1 night
Dificultad para encontrarlo el hotel,ya que se ubica en un segundo nivel, debajo hay otro tipo de negocio, en la recepciòn un poco de incomodidad ya que escanean nuestra identificacion, lo cual contrasta con el resto de hoteles donde solo con llenar un formulario es suficiente.
Dificultad para encontrarlo el hotel,ya que se ubica en un segundo nivel, debajo hay otro tipo de negocio, en la recepciòn un poco de incomodidad ya que escanean nuestra identificacion, lo cual contrasta con el resto de hoteles donde solo con llenar un formulario es suficiente.
2
Laura
Aug 11, 2025
·
Stayed 4 nights
We came to our hotel and there was cigarette stains on the couch, weird stains on the sheets, furniture was falling apart and had duct tape on holding it together at places. No safe, the lock was with a key but no dead bolt. The area was also questionable. It was difficult to locate the actual area. We left imidiately and found another hotel. Do not stay.
We came to our hotel and there was cigarette stains on the couch, weird stains on the sheets, furniture was falling apart and had duct tape on holding it together at places. No safe, the lock was with a key but no dead bolt. The area was also questionable. It was difficult to locate the actual area. We left imidiately and found another hotel. Do not stay.
8
Silvia
Jan 23, 2025
·
Stayed 4 nights
Buena ubicación del hotel, lugar muy agradable
Buena ubicación del hotel, lugar muy agradable
8
Mauricio
Sep 15, 2023
·
Stayed 1 night
Todo bien solo la calle es muy ruidosa 😅😅
Todo bien solo la calle es muy ruidosa 😅😅
6
peter
May 19, 2024
·
Stayed 4 nights
overall good budget accommodation on the doorstep of 5th Avenue & 5 min walk to beach. large room, comfy bed, hot shower, good AC.
overall good budget accommodation on the doorstep of 5th Avenue & 5 min walk to beach. large room, comfy bed, hot shower, good AC.
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
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AI-generated summary based on recent guest reviews
6
Eli
Feb 22, 2023
·
Stayed 1 night
For the price i paid i cant complain too much. Especially i stayed for one night. But the room itself looked nice had a big fridge, small tv, but was a little run downed. Not sound proof. Hot water was not very hot. The towels are of pour quality. The bed came with no covers only bed sheet. The staff was not very helpful did not speak one word in english. But if you are on a budget and dont mind about very clean room then could be worth it. For one night i could do it, but for a week dont think i would have enjoyed.
For the price i paid i cant complain too much. Especially i stayed for one night. But the room itself looked nice had a big fridge, small tv, but was a little run downed. Not sound proof. Hot water was not very hot. The towels are of pour quality. The bed came with no covers only bed sheet. The staff was not very helpful did not speak one word in english. But if you are on a budget and dont mind about very clean room then could be worth it. For one night i could do it, but for a week dont think i would have enjoyed.
8
Isabelle
Jan 27, 2022
·
Stayed 2 nights
J'avais la suite 7 avec immense porte patios! Je crois que c'est la seul les autres avais l'air sombre pas aussi fenestré du moins
J'avais la suite 7 avec immense porte patios! Je crois que c'est la seul les autres avais l'air sombre pas aussi fenestré du moins
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about BORÉNA Hotel Boutique
What type of breakfast is offered and what are the serving hours?
Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee of approximately MXN 180 per person.
Are pets allowed at the property?
No pets are allowed, including service animals.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and should be arranged in advance.
What is the location of the property in relation to key landmarks?
The property is located in Downtown Playa del Carmen, a 5-minute walk from Mamitas Beach and 6 minutes from Playa del Carmen Main Beach. It is 0.3 mi from Quinta Avenida and 6.9 mi from Xcaret Eco Theme Park.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available for guests.
What are the policies for guests staying with children?
Children are welcome at the property, and there is no charge for children staying for free. However, rollaway or extra beds are not available.
What are the policies regarding extra beds and cribs?
Free cribs are available on request at the property, but rollaway or extra beds are not available.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-20: 31.95540322082138USD
- 2026-10-21: 30.955570754821778USD
- 2026-10-22: 33.954490055324555USD
- 2026-10-23: 38.972198609436035USD
- 2026-10-24: 38.972198609436035USD
- 2026-10-25: 33.954490055324555USD
- 2026-10-26: 33.954490055324555USD
- 2026-10-27: 33.954490055324555USD
- 2026-10-28: 33.954490055324555USD
- 2026-10-29: 37.23299015151978USD
- 2026-10-30: 38.972198609436035USD
- 2026-10-31: 38.972198609436035USD
- 2026-11-01: 33.954490055324555USD
- 2026-11-02: 37.23299015151978USD
- 2026-11-03: 45.94900892124176USD
- 2026-11-04: 33.954490055324555USD
- 2026-11-05: 37.952661583229066USD
- 2026-11-06: 43.94992208673859USD
- 2026-11-07: NO DATA
- 2026-11-08: 37.952661583229066USD
- 2026-11-09: 41.37110195439911USD
- 2026-11-10: NO DATA
- 2026-11-11: 41.950835252235414USD
- 2026-11-12: 37.952661583229066USD
- 2026-11-13: 38.972198609436035USD
- 2026-11-14: 45.94900892124176USD
- 2026-11-15: 43.46014932369232USD
- 2026-11-16: 39.95174841773224USD
- 2026-11-17: 39.95174841773224USD
- 2026-11-18: 39.95174841773224USD
- 2026-11-19: 43.46014932369232USD
- 2026-11-20: 49.95718153582764USD
- 2026-11-21: 54.70501062667084USD
- 2026-11-22: 47.58826218099213USD
- 2026-11-23: 47.58826218099213USD
- 2026-11-24: 47.58826218099213USD
- 2026-11-25: 47.58826218099213USD
- 2026-11-26: 47.58826218099213USD
- 2026-11-27: 54.70501062667084USD
- 2026-11-28: 54.70501062667084USD
- 2026-11-29: 39.95174841773224USD
- 2026-11-30: 43.46014932369232USD
- 2026-12-01: 39.95174841773224USD
- 2026-12-02: 43.46014932369232USD
- 2026-12-03: 39.95174841773224USD
- 2026-12-04: 47.58826218099213USD
- 2026-12-05: 42.80045015444183USD
- 2026-12-06: 37.23299015151978USD
- 2026-12-07: 37.23299015151978USD
- 2026-12-08: 49.62733195120239USD
- 2026-12-09: 37.23299015151978USD
- 2026-12-10: 49.62733195120239USD
- 2026-12-11: 42.80045015444183USD
- 2026-12-12: 57.103913971633915USD
- 2026-12-13: 37.23299015151978USD
- 2026-12-14: 37.23299015151978USD
- 2026-12-15: 37.23299015151978USD
- 2026-12-16: 37.23299015151978USD
- 2026-12-17: 37.23299015151978USD
- 2026-12-18: NO DATA
- 2026-12-19: 68.99847978048706USD
- 2026-12-20: 59.955193594955446USD
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- No pets and no service animals are allowed at this property.
- Fee for continental breakfast: approximately MXN 250 for adults and MXN 250 for children
- Late check-out is available for a fee (subject to availability)
- Equipment fee: MXN 2000 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-Smoking Rooms
Tour Desk
Housekeeping
Safe-Deposit Box
Activities
Swimming pool
Private beach
Beach (Nearby)
Pool Outdoor
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Internet
Free Wi-Fi
Parking
Parking
Services
Tour Desk
Housekeeping
Safe-Deposit Box
Designated Smoking Area
Express Check-In/Check-Out
24-Hour Front Desk
General
Non-Smoking Rooms
Picnic Area/Tables
Family Room
Fence Around Pool