Is parking available at the hotel?

Onsite parking is available at the hotel for a fee of NZD 35 per night for covered self-parking and NZD 60 per night for covered valet parking, both with in/out privileges. Guests must contact the property in advance to reserve parking.

What type of breakfast is offered and what are the serving hours?

The hotel offers a buffet breakfast daily from 6:30 AM to 10:00 AM for a fee of approximately NZD 39 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific features may vary, so contacting the property for detailed information is recommended.

Where is the hotel located in relation to key attractions?

The hotel is centrally located in Auckland, just a 3-minute walk from the University of Auckland and a 9-minute walk from Sky Tower. Other nearby attractions include Queen Street Shopping District (0.1 km), Auckland Domain (0.9 km), and Spark Arena (1.3 km).

Four Points by Sheraton Auckland

Average nightly price at Four Points by Sheraton Auckland by month, last 12 months (USD)
Month	Average price
January	US$161
February	US$200
March	US$163
April	US$110
May	US$107
June	US$103
July	US$112
August	US$123
September	US$136
October	US$119
November	US$228
December	US$141

What guests think

At Four Points by Sheraton Auckland, travellers highlight the very central location, consistently friendly staff, clean modern rooms, and a popular rooftop bar, with many also appreciating easy access to venues, shopping, public transport and the waterfront.

Rooms are generally comfortable and modern, some spacious with city or harbour views and good soundproofing, though a few guests found them small or noted occasional hallway or street noise. Operational niggles recur: parking is expensive or limited, check-in can be delayed at busy times, some showers leak onto bathroom floors, a few air conditioning or TV issues occur, and breakfast quality or value feels inconsistent for some. Overall, expect a well-located, contemporary stay with warm service and a lively bar, ideal for exploring the CBD.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The Churchill rooftop bar is a standout and the gym is available; valet and onsite parking exist but are costly and can be limited, and the entrance can be tricky to find at night.

Related guest reviews

8

Sarah

27 Mar 2024

·

Stayed 1 night

I was in Auckland for one night to attend a conference at Auckland Uni. The location of the hotel was excellent. Being a Monday only the lobby restaurant was open but the menu range was good and we were happy not to have to venture out. Valet parking suited us, Concierge took our bags to the car on check out and we were able to pick up the car after our conference. Easy, convenient.and ideal for a one night biz stay.

8

Assad

1 Jul 2024

·

Stayed 2 nights

Good access to the city, room smaller than what I got at Four Points Perth a few weeks ago for the same price. If you have a car then parking is $35 per day in a third party Wilson car park that some people won't feel safe at night so its best to spend the extra at Sky City as they give you an exit ticket for free parking whenever you need to leave your hotel room.

10

Tim

4 Feb 2026

·

Stayed 3 nights

Really good value hotel. Room was nice, rooftop bar superb and breakfast fantastic. Great location too.

8

Rebecca Jane

10 Nov 2025

·

Stayed 4 nights

Room was very quiet and clean. Breakfast buffet was a little disappointing with not alot of options, and luke warm food. The air con in my room wasnt working very well and there were no staff available the first day to fix, after my 3rd call about it i was offered a new room by the manager. Location of the hotel was very central and convenient. The cost of parking onsite was was too expensive if you were staying several nights like us.

8

Jan

2 Mar 2025

·

Stayed 2 nights

Concierge parking $60 a night. Entrance to hotel was difficult to find at night time.

10

Anders

18 Jun 2024

·

Stayed 5 nights

Bra läge precis utanför centrumkärnan. Tyvärr passerade en del blåljus, men störde marginellt. Hjälpsam personal på hotellet, bra gym och alltid vatten på rummet.

Translate

10

Ian

25 Sept 2025

·

Stayed 2 nights

Location was great for visiting the Art Gallery, Museum, access to motorways . Staff were great and the parking at the hotel made life simple

10

Saba

19 Nov 2023

·

Stayed 1 night

Excellent staff, convenient and the rooms are extremely clean! Super organized to check in and they have a nice gym if you need it

8

Raegen

19 Mar 2024

·

Stayed 1 night

Parking fee of $55 per night is excessive!

10

Mary

25 Jan 2025

·

Stayed 1 night

Churchill's Gin Bar on the 20th floor was an amazing treat!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are widely described as very clean, with many noting well-maintained spaces. A few reports cite lapses such as dirty linens, missed servicing, or window smears.

Related guest reviews

8

Lee

20 Apr 2023

·

Stayed 1 night

Very clean and tidy nice rooms.

10

Melissa

8 Dec 2025

·

Stayed 1 night

Clean room, friendly staff

6

Kaylene

15 Apr 2025

·

Stayed 2 nights

Dirty sheets! Had to wait for ages to get them changed which is annoying when you’re ready for bed. Ironing board - no iron. Another hour wait. No decent coffee in room or pod machine - I’ve paid much less for accommodation and received better. Definitely not Sheraton standard.

10

Lyn and John

3 Dec 2024

·

Stayed 1 night

We were able to checkin a little early as our room was ready and our room was spotlessly clean. Plush towels, clean bathroom and a good shower. We stayed here for location to the theatre for a show. Perfect location for this. We also ate a lite meal before going. Service was good and the meal was sufficient. We would stay here again if the price was right. We got a good deal for our stay but woudnt stay if it was full price.

6

Anne

3 Mar 2024

·

Stayed 1 night

Great location and awesome staff. Room could have had a better clean.

4

Nicole

17 Feb 2024

·

Stayed 3 nights

Pas de ménage avant 2 jours . Pas de draps et de serviettes pour la 3 ieme personne . Avons attendu la chambre jusqu’à 4 heures pm

Translate

6

Kerry

31 Mar 2024

·

Stayed 2 nights

3 staff on reception but no one seemed to want to serve me. No recognition of my Gold Expedia status or upgrade. Aircon was making a noise but no maintenance staff on. Went out for 6 hours and came back to the room not being serviced not sure if I would go back

10

Judy

13 Feb 2023

·

Stayed 1 night

Everything was great; very clean and a good number of staff to cope with the busy customers.

8

Lance

9 Nov 2025

·

Stayed 2 nights

Clean and tidy staff were polite and helpfull

10

Dale

23 Jan 2025

·

Stayed 1 night

Staff excellent, friendly and very helpful at reception. Rooms very clean, comfortable beds.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Modern, comfortable rooms with very good beds; some are spacious with city or harbour views and generally quiet. Downsides include smaller rooms in some categories, bathroom water escaping onto floors, limited or older TV features, and occasional air conditioning issues.

Related guest reviews

10

Lauren

22 Nov 2024

·

Stayed 1 night

nice hotel with very comfortable beds and great views. close to harbor/sky tower.

8

Lindsay

9 Jun 2025

·

Stayed 1 night

Room very nice but quite small. Television didn’t work well, and only local TV channel available

8

Stephen

7 Apr 2024

·

Stayed 2 nights

The property was efficiently run and was clean However, the shower screens and drains did not contain the water and it always leaked under the screen door and all over the bathroom floor.

10

David

17 Sept 2025

·

Stayed 7 nights

Room had a great view of Auckland. Staff were very friendly, attentive and always had a smile.

10

Colin

3 Jun 2023

·

Stayed 1 night

Really clean and modern. View from the corner room was exactly what we were hoping for. The Churchill Bar on the Top Floor was a bonus. Loved our short stay.

10

Ravanya

24 Nov 2025

·

Stayed 1 night

Best sleep ever, great bathroom and view

10

Candice

9 Mar 2025

·

Stayed 1 night

Another great stay, super efficient check in process, wonderful service at the Churchill bar too. Room was tidy, clean and well appointed - only minor complaint was that you could hear a bit of hallway noise thru the main door

8

Amir

28 Jan 2024

·

Stayed 2 nights

Every thins was great except the water from shower would run onto the remaining floor of the bathroom.

8

Melissa

18 Aug 2024

·

Stayed 1 night

Enjoyed my stay and was a beautiful room! Only fault was the fact that the tv wasn’t a smart tv. I assumed being that expensive they would have a better tv than the one that was in the room. Also, don’t understand why there is a $7 charge for room service? It’s unnecessary and would think that the hefty price of the hotel room would include in-room service

10

Lyn and John

22 May 2025

·

Stayed 1 night

A comfortable on night stay. Greta bed and quite room on 15th level with harbour view which was unexpected. We took the offer of joining the Marriott club this time as we have stayed here a few time. We were immediately given a discount on drinks at the bar. We had a car to park and opted for valet as we didn’t want to fuss with the self park option. The parking package included a breakfast buffet for 2 - this was great value and the breakfast was excellent. Very nice omelet to order, pastries and the usual buffet fare. Great front desk service too

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, professional, and helpful; concierge and valet support stand out, and early check-in is sometimes accommodated. Some guests reported slow or chaotic check-in, missed requests, or slow room service during busy periods.

Related guest reviews

10

TODD

20 Feb 2025

·

Stayed 1 night

From the moment we walked into the lobby, every detail of our visit was outstanding - starting with the gentleman who greeted us in the lobby and the front desk staff who checked us in. Our room was clean and comfortable and quiet! Our dinner was great. As someone who is gluten-free, I have had a lot of mediocre GF pizzas, so my expectations are always low, but your GF pizza was easily the best I've ever had. When I shared a minor concern with the gentleman who appeared to be in charge of the restaurant, he went above and beyond to address the issue and make sure I was happy. He handled it (me) exactly right. Great customer service is built on many factors, but two things that I feel are probably the most important are (1) attention to details, and (2) how every member of the staff makes me feel. Congratulations to Four Points Auckland for understanding this!

10

Thwen

18 Jan 2026

·

Stayed 3 nights

Staff extremely professional and accommodating.

10

Michael

22 Aug 2023

·

Stayed 2 nights

Excellent concierge service and valet

10

Ruth

24 Feb 2025

·

Stayed 2 nights

Though the hotel itself is in impeccable condition, it is the staff who stand out for their friendly professional attention to their guests. We had a wonderful stay. Highly recommended.

6

L A

17 Feb 2026

·

Stayed 1 night

Room was OK. Staff member was difficult to deal and obstructive. She made the checkin experience stressful.

8

Melissa

3 Dec 2025

·

Stayed 1 night

Room was nice, spacious for the two of us, bathroom was nice, linen nice etc. roadworks started at 8am drilling etc loudly. Also check in staff member was a little abrupt and not an overall welcoming experience. Overall it was good.

8

Alison

30 Mar 2025

·

Stayed 1 night

Room wasn’t available upon check-in (not available until 4.20pm). However, staff provided some drinks vouchers and were apologetic about the delay. Deluxe room is spacious, Churchill roof top bar good experience with helpful staff.

10

Doris

25 Aug 2023

·

Stayed 4 nights

The staff (from checkin staff to the restaurant staff) was very pleasant and accommodating. They answered my questions and gave great suggestions. Would highly recommend!!

10

Sarah

8 Oct 2025

·

Stayed 3 nights

Very impressive service by all the staff we encountered. Central location which was ideal for us. Well appointed hotel, comfortable and all amenities provided. Highly recommend

8

Marion

27 Mar 2024

·

Stayed 3 nights

Waiting 30 minutes tryna ng to get room service before giving up - no apologies were given and no explanation as to why call was not taken. Maybe if staff is too busy for room service, an automated phone message would be good so people wouldn't waste their trip me.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central CBD base near Town Hall, Aotea Centre, Sky Tower, shopping, and the ferry, with easy walking to restaurants and attractions. A few mention construction, an entrance that’s hard to spot, and typical downtown street activity.

Related guest reviews

8

Evelyn

7 Mar 2025

·

Stayed 1 night

Great location. Walkable to shops and restaurants

10

Tim

4 Feb 2026

·

Stayed 3 nights

Really good value hotel. Room was nice, rooftop bar superb and breakfast fantastic. Great location too.

8

Roberta

10 Apr 2025

·

Stayed 1 night

Close to everything

10

jane

18 Dec 2024

·

Stayed 1 night

Very convenient for concert at Auckland Town Hall

10

Haidong

15 May 2024

·

Stayed 2 nights

In the city Centre， through the backdoor along Queen Street you, walking 20min you will fine ferry and go to Devonport…

10

Ian

25 Sept 2025

·

Stayed 2 nights

Location was great for visiting the Art Gallery, Museum, access to motorways . Staff were great and the parking at the hotel made life simple

10

Reeta

17 Jun 2025

·

Stayed 4 nights

Safe to walk around town.

8

Nicola

6 Jul 2024

·

Stayed 1 night

We found we got good value for money and he location was perfect for an event we were going to at the Auckland Town Hall. We were literally 40metres away.

10

Dennis

2 Jan 2024

·

Stayed 1 night

Nice location. About 10 minute walk to waterfront. Various restaurants nearby. Good sized rooms and comfortable beds.

8

Catarina

16 Jul 2025

·

Stayed 2 nights

Modern hotel close to the Sky Tower and Auckland University of Technology. Good breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast often earns strong praise (including an omelette station), and The Churchill rooftop bar is a highlight; many enjoyed restaurant meals and room service. Others found hot items lukewarm or expensive, noted occasional slow or disorganized service, limited options, and a room-service fee.

Related guest reviews

10

Tim

4 Feb 2026

·

Stayed 3 nights

Really good value hotel. Room was nice, rooftop bar superb and breakfast fantastic. Great location too.

10

Anuya

14 Oct 2025

·

Stayed 1 night

Staff very friendly, best pizza and kumara fries for room service. Great breakast . Only downside we didnt stay longer

10

Robyn

30 Oct 2025

·

Stayed 4 nights

Clean modern room. Staff were very friendly and helpful. Only disappointing thing was the buffet breakfast hot food in the bain maries was all cold no matter what time we ate there.

8

Terri

14 Dec 2024

·

Stayed 4 nights

The room was fine and the location worked out well for me. I appreciated the gluten free options at breakfast but there weren’t many on the dinner menu and there weren’t many dining options in the area.

8

Lesley

31 Mar 2024

·

Stayed 1 night

The accommodation was excellent. The food was also very good, however, the restaurant staff were unorganised. I was unsure how to order and went searching for a person to place the order. I couldn’t identify some staff as they were not in uniform, except for a lanyard around their neck. There needs to be a dedicated staff member to sit the customer down and take their order. I was not the only one who experienced this as I heard several customers complain or just leave. I did notice that a conference was being held and it was busy but there were plenty of staff, just no order.

10

Rhyannon

25 Jan 2025

·

Stayed 1 night

Parking was very easy, bar and restaurant are great. Check in seamless, pleasant and informative. Beds are comfortable. Rooms are quiet, doors are very heavy so other guest coming in and out at different hours are quite noisy. Rooms service was really well priced and arrived hot. Great stay overall.

8

Bernard w

24 Mar 2024

·

Stayed 9 nights

Nice hotel, but service was slow checking in and out. Also paying $7 service fee for room service was a big surprise, I’ve never payed this before in other hotels.

10

Bimlesh

20 May 2024

·

Stayed 5 nights

Rooftop diner should be open on Sundays. Friday Saturday is nice downtown but Sunday would be relaxing to have a rooftop diner

10

Ivan

8 Nov 2025

·

Stayed 2 nights

Clean, comfortable, central. Only small complaint is I couldn’t access room service menu due to issues with the app. I would stay here again

10

Lyn and John

22 May 2025

·

Stayed 1 night

A comfortable on night stay. Greta bed and quite room on 15th level with harbour view which was unexpected. We took the offer of joining the Marriott club this time as we have stayed here a few time. We were immediately given a discount on drinks at the bar. We had a car to park and opted for valet as we didn’t want to fuss with the self park option. The parking package included a breakfast buffet for 2 - this was great value and the breakfast was excellent. Very nice omelet to order, pastries and the usual buffet fare. Great front desk service too

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $120	2 $131	3 $169	4 $149	5 $146	6 $211	7 $220
8 $287	9 $153	10 $178	11 $188	12 $153	13 $120	14 $241
15 $221	16 $157	17 $166	18 $170	19 $165	20 $142	21 $145
22 $145	23 $166	24 $214	25 $174	26 $129	27 $131	28 $145
29 $110	30 $144

Four Points by Sheraton Auckland

Prices for Four Points by Sheraton Auckland

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Balcony, City View

Room, 2 Queen Beds

Room, 1 King Bed, Corner

Suite, 1 King Bed (View)

Room, 2 Twin Beds

Room, 1 King Bed

Room, 1 King Bed, Tower (View)

Suite, 2 Bedrooms, Tower (View)

Guest reviews of Four Points by Sheraton Auckland

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Auckland

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $120
25 $88	26 $103	27 $112	28 $117	29 $111	30 $108	31 $124