Home2 Suites by Hilton Columbus Airport East Broad

This hotel is poorly kept with the exception of the main lobby. We were not familiar with the city and we booked online. My husband, toddler and I stayed for 2 nights. My toddler was really looking forward to swimming in the pool but it was absolutely FILTHY! The pool conditions ruined our trip as we spent Saturday trying to find a public pool. I specifically called and asked was the pool open a week before booking because the pool and breakfast were two key selling points. I did not imagine I would need to ask if the pool was clean! The shower in our room was poorly kept, carpet needed cleaning and smelled like smoke and most of the dishes had not been properly cleaned. The breakfast was just ok, condiments were missing and brewed coffee was only available in the morning. I will not be staying here in the future. Please spend an extra $50 and stay somewhere else cleaner/nicer.

This location DOES NOT have an airport shuttle nor EV charging. The Expedia listing incorrectly lists these as amenities as of 9/16/24.

The staff was amazing and the room was great. The pool however cut up my kids toes with thevent on the bottom of the pool there was no avoiding it and we didnt know till it was to late. This happend to several other guests as well.

Most cars in parking lot had windows broken in the morning from thieves. The parking lot obviously is not monitored in any way. Unacceptable for me

Thirty cars broken into. Lot is behind hotel and not well monitored nor light

We had an overnight stay because our power had gone out. It was a comfortable, clean room and perfect for a single night. The pool was out of order, which was a bummer (that had been one of the reasons we'd picked this particular hotel. But otherwise, it was clean, and everyone we interacted with was helpful. The rugs were a little run down, it seemed the place needed some cosmetic upgrades, but other than things looking a little older and well-loved, it was a pleasant stay.

nice room cold pool nice breakfast

The hotel was clean and well-appointed for our needs. The issue we had was that 20 cars were broken into the Saturday night we stayed there. Though ours was not one of them, (thank goodness). From what we understand this was the 2nd time cars were broken into in 3 weeks. Make sure to take all valuables into your room and out of your car.

I chose that hotel because of the pool and the pool was out of service my entire stay

Our stay was great at the Home2 suite is a nice clean family-friendly hotel with a great pool, good breakfast and the staff was awesome

At first I was really happy with my experience. Check in was easy and the room seemed nice. Later in the evening of our first night (of 2) I spotted a cockroach crawling near the sink of the kitchen area. I alerted the staff, but they were unable to switch my room and did not offer any further consolation. That was really disappointing to say the least! Financially, I didn’t have a choice but to stay in the room; however, I no longer could feel relaxed or comfortable in there. Initially I planned to do more eating in my room, but that didn’t seem wise so I spent more than I planned eating takeout. On the bright side, I only spotted the one, but that certainly doesn’t mean that there weren’t more! Because of the roach I chose to sleep with quite a few lights on which wasn’t ideal for a good night’s sleep. Then, I discover that the pillows on the bed are the worst I have ever slept on. Very flat and unsupportive. Even with 3 of them I didn’t feel comfortable which led to a restless night of tossing and turning. The free breakfast is just OK. Very carb heavy options. Rubbery breakfast sandwiches, stale cereal. I’ve had better continental breakfast. Pool was decent. Area was clean and the saltwater is nice.

The carpet in the room was moist and made my feet dirty. Other than that it was okay for a one night.

Filthy stained carpet in halls amd room. No housekeeper came on alternate days, meanimg that the garbage was never taken out, no vacuuming, etc. They post everywhere that they clean every other day. False.

Clean rooms and exceptional customer service

Hotel seemed clean upon arrive but room had not been cleaned. There was pet hair in pull out sofa (sheets not changed), dirty carpet (kids feet black after a few minutes), shower had hair in it (not ours). Staff was AMAZING and super friendly. We actually Kraft a night early as weed smells was super strong in our hallway so went ahead and headed home instead of staying last night.

They have bed bugs. My daughter was eaten up while she was sleeping. She woke up with bite marks all over her face. This was the only hotel I stayed in when visiting Columbus. I am very disappointed.

Very clean. Spacious. Courteous staff. Easy to find.

Room was clean and nice however the entire first floor smelled of marijuana as we checked in on Friday night.

Our room was not that clean, and the floors were very slippery (as if not properly mopped). There was old food residue on the cabinet handles and the shower had fresh rings on the shelving that make it seem like they weren’t cleaned either. Just felt dirty in the room and after asking staff to come mop the floors, they said we were on the list but it never happened. We were excited because the pictures made it look pretty nice, but unfortunately, we will be looking elsewhere for our next stay in Columbus.

I’ve stayed here twice per year for the last 5 years and it’s becoming dirtier and smellier each time. Room musty. The first night I woke up with bug bites, so I bought alcohol just in case it was bedbugs. I hate this because the location is amazing, but we won’t be back.

One thing I will mention. I took a shower this morning and the bathtub wasn’t draining very well. Thanks I’ll be back!

The Wi-Fi was not working and was not able to hook up fire stick. We were told there would be free Wi-Fi so that was disappointing

We’ve stayed here a few times and almost everything is great. Love the walk in shower and the kitchenette. One star taken off for the uncomfortable bed though. Also for being a pet friendly hotel there should be hard floors in the rooms instead of carpet.

The sliding bathroom door was broken at check in. It would slide closed by itself. It was blocked from doing it by the trash receptacle when I entered the room. Very inconvenient! I reported it to the front desk and I was told that they would contact the main person. When we returned that evening it had not been repaired. I reported it again the next morning but it was never fixed. I also requested a bathroom refresh and additional towels, but that never happened. I was able to get the towels by going to the front desk. A very disappointing stay!

The room was very spacious and comfortable. The staff was friendly and met my needs. I enjoyed my stay.

Nice property Street a little busy and loud but not terrible Breakfast was good. Eggs and waffles

We stayed in the king bed studio suite. This was perfect for our family of four. Plenty of space for a large pack/play and toddler air mattress. Would stay here again. Already looking for more homes to suites to book for future travel plans.

The hotel room was big enough. They provided full size fridge, dishwasher, toaster, coffeemaker, cups, and all utensils. Our room was close to the main road and the noise from emergency vehicles, trucks, or those sports car with big exhaust system wake you up anytime.

Lots of road work around the area. Couldn’t figure out how to work the tv from the scan code that just showed different amenities. No prob checking in early.

Warm welcome by the front desk attendee. Check-in was easy. The room was bright and comfortable, clean, warm and roomy. The "full" kitchen does NOT mean cook-in kitchen. There is a refrigerator, microwave, sink and dishwasher. DO NOT expect to be able to cook in the "full" kitchen from the room descriptions. Over all, nice space, kid friendly. Pool was small but the kids had plenty of fun.

Good breakfast, staff was nice and friendly I would definitely recommend

All staff was extremely rude. Homes2Suite is our go to but this certain location I would not recommend

Clean rooms and exceptional customer service

the first room we got had some trash left in it from the people before us. We asked if we could just put it outside the door and we’re instead offered a whole new room! Staff was extremely friendly and even let us check out late for free! Will definitely be staying here again.

We have been having a hard time traveling and booked this hotel at the very last minute to get out of our other one, the staff was so friendly and helpful and accommodating, and overall just seem to sense that we were very tired and needed an easier time. Above and beyond!

The property had an overwhelming smell of marijuana. It was pronounced in the common areas and the guest room. Staff was inattentive and constantly on their phones.

I didn’t get a chance to have breakfast, the staff was amazing, I had to run to another town due to family emergency, the staff was so kind and understanding

The room was very spacious and comfortable. The staff was friendly and met my needs. I enjoyed my stay.

Customer service handled the issue i had with booking above and beyond what i had expected. The rooms were large and well organized. The beds are plush with great linens. Hot breakfast was good as well. The children really liked staying in the hotel.

Must stay here it was about two weeks as I’ve been in the middle of moving. All of the staff were kind, respectful, and hospitable. I would definitely go back to this hotel next time me friends, or family need a place to stay!

This as our second time here. Convenient location.

Very clean and room was large with kitchen. Located right near the expressway.

Great stay close to airport and easy drive to Ohio State for football. Restaurant close by.

Was conveniently located and fast food restaurant was across the way. Location was easy to find.

Very clean. Spacious. Courteous staff. Easy to find.

Close to highway, easy to get to. Clean, quiet, safe area.

Property was great. Construction made it jard to walk to restaurants

Lots of road work around the area. Couldn’t figure out how to work the tv from the scan code that just showed different amenities. No prob checking in early.

The room was spacious and the hotel was very nice and near lots of dining and shopping.

I liked the closeness of the freeway to the place and a few places around to go to.

This hotel is poorly kept with the exception of the main lobby. We were not familiar with the city and we booked online. My husband, toddler and I stayed for 2 nights. My toddler was really looking forward to swimming in the pool but it was absolutely FILTHY! The pool conditions ruined our trip as we spent Saturday trying to find a public pool. I specifically called and asked was the pool open a week before booking because the pool and breakfast were two key selling points. I did not imagine I would need to ask if the pool was clean! The shower in our room was poorly kept, carpet needed cleaning and smelled like smoke and most of the dishes had not been properly cleaned. The breakfast was just ok, condiments were missing and brewed coffee was only available in the morning. I will not be staying here in the future. Please spend an extra $50 and stay somewhere else cleaner/nicer.

At first I was really happy with my experience. Check in was easy and the room seemed nice. Later in the evening of our first night (of 2) I spotted a cockroach crawling near the sink of the kitchen area. I alerted the staff, but they were unable to switch my room and did not offer any further consolation. That was really disappointing to say the least! Financially, I didn’t have a choice but to stay in the room; however, I no longer could feel relaxed or comfortable in there. Initially I planned to do more eating in my room, but that didn’t seem wise so I spent more than I planned eating takeout. On the bright side, I only spotted the one, but that certainly doesn’t mean that there weren’t more! Because of the roach I chose to sleep with quite a few lights on which wasn’t ideal for a good night’s sleep. Then, I discover that the pillows on the bed are the worst I have ever slept on. Very flat and unsupportive. Even with 3 of them I didn’t feel comfortable which led to a restless night of tossing and turning. The free breakfast is just OK. Very carb heavy options. Rubbery breakfast sandwiches, stale cereal. I’ve had better continental breakfast. Pool was decent. Area was clean and the saltwater is nice.

Good breakfast, staff was nice and friendly I would definitely recommend

Everything was alright. Although, the tile was wet when we entered and stains on the carpet and sofa. Breakfast was very. Good and the assortment was also good.

The bed was very nice, the shower was hot and the breakfast had a lot of good choices to choose from.

Family loved the breakfast and the pool!!

Amazing stay no issues! Only complaint was I did the online check in it said I could go straight to my room then it said I had to go to the desk - other than that this place was amazing ! Very clean and great breakfast!

nice room cold pool nice breakfast

Nice property Street a little busy and loud but not terrible Breakfast was good. Eggs and waffles

Our stay was great at the Home2 suite is a nice clean family-friendly hotel with a great pool, good breakfast and the staff was awesome