Name: Home2 Suites by Hilton Winston-Salem Hanes Mall
Address: 1010 Marriot Crossing Way, Winston-Salem, North Carolina, United States of America, Winston-Salem, North Carolina, US
Price range: US$127–US$479 per night
Rating: 8.48

What guests think

At Home2 Suites by Hilton Winston-Salem Hanes Mall, travelers highlight spacious suite-style rooms with kitchenettes, a convenient setting near Hanes Mall and restaurants, and generally friendly service, making it a practical base for families, shoppers, and pet owners.

While many find the hotel and rooms very clean, there are recurring comments about housekeeping misses such as stray hairs, pet odors, and occasional maintenance oversights. Facilities like the indoor pool, gym, and laundry are appreciated, though the pool area or seating near the gym sometimes needs attention, and breakfast quality and availability vary from satisfying to underwhelming. Many feel the surroundings are safe and walkable, though mall-area traffic can delay arrivals and parking may feel tight for larger vehicles. Best for straightforward, no-fuss stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the indoor pool, gym, laundry, and pet-friendly policy; parking is generally easy. A few mention the pool area or seating near the gym needing attention.

Related guest reviews

6

BRENDA

23 Jun 2025

·

Stayed 3 nights

Traveled for a 3 day soccer tournament. PROS: close to shopping and food, felt safe. Friendly staff, breakfast from 6-10am, laundry available CONS: Rooms could have been cleaner, our room smelled like dog and we found dog kibble on the floor and couch bed. I had to ask for new couch bed linens because the ones provided were stained and had dog hair on them. There also never seemed to be any coffee in the coffee dispensers either. Probably will not stay here again next year

10

Amy

15 Dec 2024

·

Stayed 1 night

Perfect location, perfect room for family of 5. Plenty of room. Indoor pool clean, gym clean & lobby clean. Loved the kitchen in the room with dishes. Kids had a blast! Hotel staff was friendly & kind.

10

Latoris

10 Apr 2023

·

Stayed 1 night

Pet friendly hotel. Restaurants and shopping were nearby

10

Lynna

30 Dec 2024

·

Stayed 1 night

10/10 would stay again. We are down here for IVF and stayed here 5 mins from where we need to be in the morning, we booked online so the check in was quick and easy. The lady at the front desk I dont remember her name but it was afternoon shift on December 29th was nice and helpful. The room was clean, the only thing I would say is the pool area could use a little more cleaning here and there, but it wasn’t too bad. The Hanes mall is right across the street, bdubs and five guys are walking distance as well as firebirds steakhouse, a seafood place and a few other choices.

8

Jo A.

29 Nov 2024

·

Stayed 1 night

Clean, reasonable price, and warm pool area.

6

Dee

29 Jun 2025

·

Stayed 1 night

The lighting of the area felt safe. Able to drive close up to get luggage out. Excellent! Dirty chair outside the workout room. Very poor to see in such a nice place.

6

Tania

19 Aug 2024

·

Stayed 2 nights

Let me start out by saying, most of the staff were very nice. Especially the tall bald head staff that was in the kitchen for the free breakfast. Sorry I do not remember his name very friendly. The mattress was to soft and the pillows need to be replaced. Otherwise everything else was good. The pool was heated so that was a plus. The juice was excellent and coffee was fresh.

10

Shae

24 Apr 2023

·

Stayed 2 nights

The pet friendly and quiet

10

Catherine

25 Aug 2024

·

Stayed 5 nights

We stayed at this Home2 Suites while we were moving our kid into college. The location (right by Target, close to Walmart and other shopping) was perfect - really easy for us to run out and get the things we needed. We were also able to use the laundry facility at the hotel to wash towels, bedding, etc. before college move-in. The staff were friendly and helpful, parking was easy, and the hotel was a great "home base" for the move in process. Would definitely recommend, and we'll be staying here for future college visits.

10

Michelle

3 Apr 2025

·

Stayed 1 night

This was a great stay. Hotel and rooms were clean. Staff was very friendly and my family enjoyed the hot breakfast. My boys enjoyed swimming in the pool and the work out room was great....even had a peloton. No problems with stay and would recommend it.

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Cleanliness

Many reviews praise very clean rooms and public areas, but cleanliness is inconsistent, with repeated mentions of stray hairs and pet hair or odors in some rooms.

Related guest reviews

6

TONI

15 Aug 2024

·

Stayed 2 nights

Bathroom shower had hairs on the floor. Chose not to use it. Trash and crumbs on the floor. Gum wrapper under the night stand. We re-wiped the surfaces. Wont be back.

10

Darlenna

11 May 2025

·

Stayed 1 night

The hotel was so clean and is in a Great location. Travis checked us in and was wonderful. I asked for an additional pillow and he brought it right up to me. Everyone was great. If we’re ever in the area again we’ll be sure to stay with you all again.

10

Essence

5 Jun 2025

·

Stayed 1 night

Our stay was very nice and accommodating. The rooms were clean and linen was fresh and the staff was very hospitable. I’d stay here again!

6

BRENDA

23 Jun 2025

·

Stayed 3 nights

Traveled for a 3 day soccer tournament. PROS: close to shopping and food, felt safe. Friendly staff, breakfast from 6-10am, laundry available CONS: Rooms could have been cleaner, our room smelled like dog and we found dog kibble on the floor and couch bed. I had to ask for new couch bed linens because the ones provided were stained and had dog hair on them. There also never seemed to be any coffee in the coffee dispensers either. Probably will not stay here again next year

10

Loretta

28 Jun 2025

·

Stayed 1 night

It was very clean

10

Analyn

27 May 2025

·

Stayed 1 night

Super clean and friendly employees!

2

Sharon

18 Sept 2025

·

Stayed 1 night

The bedding and the sofa beds were not clean and had evidence of bedbugs

6

Isaiah

27 Sept 2024

·

Stayed 2 nights

There was a ball of hair in our shower when we arrived, and it was really disgusting. I cleaned it up and was offered points for it, instead of a free night. I found out later those points do not really discount much, if I were to go with Hilton again. Not satisfied with what they offered.

10

Erinn

1 Sept 2024

·

Stayed 1 night

Booked a 1 night stay for an event. Check in was efficient. Very clean room. Despite a busy holiday weekend, was quite peaceful.

6

Isabella

29 Jan 2025

·

Stayed 4 nights

Kitchen in room not clean, limited facilities

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and well laid out with kitchenettes and ample storage; beds are generally comfortable and rooms work well for families. Some guests report noise from upstairs, stuffy climate control, or minor maintenance issues like misaligned bathroom doors.

Related guest reviews

10

Mary

21 Mar 2025

·

Stayed 2 nights

Absolutely LOVED contactless check-in with the Home2 app! Very large rooms! Beds are comfortable. Staff was extremely helpful and friendly. Recommend 100%!

10

SHAWN

13 Oct 2025

·

Stayed 1 night

Loved the size of the room and full kitchen

10

Amy

15 Dec 2024

·

Stayed 1 night

Perfect location, perfect room for family of 5. Plenty of room. Indoor pool clean, gym clean & lobby clean. Loved the kitchen in the room with dishes. Kids had a blast! Hotel staff was friendly & kind.

6

Margie

10 Jun 2023

·

Stayed 1 night

No staff in lobby when we arrived at 8:00 pm. Staff showed up for check in and did not say hello, just checked in. Not helpful or personable. If you have a room that is not not on the top floor, the sound from the above room is VERy VERY loud.

10

Lisa

9 May 2025

·

Stayed 1 night

Very spacious and comfortable rooms. The hotel itself is very nice looking inside and out. Comfortable beds, nice kitchenette and staff. Only bad thing was the breakfast. We went to Chick-fil-A down the street. Good thing the hotel is in a great location with multiple restaurants. Would stay again because of the rooms.

10

Rhonda

15 Dec 2024

·

Stayed 1 night

Room was very comfortable with lots of room and storage. Liked having full size refrigerator and kitchen area!

6

Adam

6 Mar 2023

·

Stayed 1 night

The area seemed safe and quiet. Our room and the building were clean. Easy to find the hotel. Parking was a little tight but I was driving a truck. The hallway carpet deodorizer was on the overpowering side. The two main issues were with the room climate control and the bathroom door. The room air was stuffy/stale and the temp was overly warm. We adjusted the thermostat to cool to 60 degrees with very little effect. Our overnight stay was a little “sticky”. The bathroom door was a pocket style sliding door and it wasn’t aligned. We couldn’t get the door to fully shut and lock which was a complaint for my teen/pre-teen daughters. To be fair, we were on a tight schedule to get to our event and didn’t have time to let staff at the desk know our issues. So I don’t know how they might have handled the complaints.

10

Terri

25 Jun 2025

·

Stayed 2 nights

The staff was very welcoming and continued to check in with us throughout our stay. The room was a great size and comfortable.

10

Amanda

13 Mar 2024

·

Stayed 1 night

Easy checkin . The room was fantastic. So much room . Lots of storage . Loved the separate sitting area and kitchen area. Pool was so nice and clean. Had a great overall experience. The only thing that was a disappointing was the breakfast. There was some choices but we thought it was lacking . Now granted we didn’t get down to breakfast till 9:00 am which is not super late but the selection was very lacking. Had the usual three choices of cereal and oatmeal . Some red apples and 1 banana and a bowl of pre packaged muffins and the waffle maker. There was a container like a hot box with 1 breakfast sandwich inside that looked like it had been there for a week. It was so not appetizing and 1 folded egg that looked hard as a rock. There was bread, milk, yogurt so they had everything covered but was still just blah.

10

Kim

6 Oct 2024

·

Stayed 4 nights

Loved having a kitchenette and the effective use of space in the room. Also the hotel is near many shopping options.

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Service

Service is widely described as friendly and helpful, with smooth, quick check-ins and attentive front-desk staff. A few report lapses such as no staff at the desk or reservation issues.

Related guest reviews

2

Quantisha

22 Apr 2024

·

Stayed 1 night

There were no rooms available when I got there to check in. I waited 2 hours for them trying to find me another room. They sent me to another hotel and when I got there, they didn’t have rooms to accommodate me either. So I basically was left with my family scrambling to find someone else for us to stay. The staff was pleasant but my family and I were stranded due to overbooking. 😞

10

Darlenna

11 May 2025

·

Stayed 1 night

The hotel was so clean and is in a Great location. Travis checked us in and was wonderful. I asked for an additional pillow and he brought it right up to me. Everyone was great. If we’re ever in the area again we’ll be sure to stay with you all again.

10

Mary

21 Mar 2025

·

Stayed 2 nights

Absolutely LOVED contactless check-in with the Home2 app! Very large rooms! Beds are comfortable. Staff was extremely helpful and friendly. Recommend 100%!

6

Margie

10 Jun 2023

·

Stayed 1 night

No staff in lobby when we arrived at 8:00 pm. Staff showed up for check in and did not say hello, just checked in. Not helpful or personable. If you have a room that is not not on the top floor, the sound from the above room is VERy VERY loud.

10

Jennifer

13 Mar 2023

·

Stayed 1 night

Great customer service. We accidentally left behind a few bags. Carley kept them safe until we picked them up.

10

Chondra

19 Aug 2025

·

Stayed 1 night

Sierra was absolutely amazing with her professionalism and customer service! I did not get the names of those behind the breakfast counter, but they were full of pleasant conversations and provided a homelike dining atmosphere! I will definitely come back again and again, as I frequent this area for business and pleasure.

10

Matthew

30 Mar 2025

·

Stayed 1 night

This is truly one of the cleanest hotels we have stayed in. The staff are truly some of the nicest people and will do whatever have to do to make your stay better! The area around the hotel is super safe. 10/10!

10

Terry

2 Jul 2025

·

Stayed 1 night

Check in was such an easy process! The staff here are amazing and answer any questions you may have day or night! Excellent hotel!

10

Andy

16 Dec 2024

·

Stayed 1 night

Would stay here again in the future, check in was smooth and the front desk lady was very friendly.

10

Natasha

30 Mar 2025

·

Stayed 1 night

Handicap room was spacious and accommodating. Complimentary breakfast was very good. Front desk staff were friendly.

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Location

Very convenient for Hanes Mall, restaurants, and shopping, and several guests feel the area is safe and quiet. Expect occasional mall traffic delays, and parking can feel tight for larger vehicles.

Related guest reviews

10

Jonathan

7 Jun 2025

·

Stayed 1 night

Staff was very friendly, room was big enough for our family of five. And the area around it was very quiet, clean, and tons of food options.

8

Lynn

6 Mar 2023

·

Stayed 1 night

Front desk staff are super friendly. Didn't like all of the mall/shopping traffic trying to get to our room. Was backed up for almost 30 minutes to get there.

10

Matthew

30 Mar 2025

·

Stayed 1 night

This is truly one of the cleanest hotels we have stayed in. The staff are truly some of the nicest people and will do whatever have to do to make your stay better! The area around the hotel is super safe. 10/10!

10

Joanne

25 Nov 2023

·

Stayed 3 nights

Great location. Very friendly staff.

10

David

19 Apr 2025

·

Stayed 1 night

Convenient location for Rise facilities

10

jonathan

22 Nov 2024

·

Stayed 1 night

Nice hotel, plenty of restaurants to walk around and shopping or walk distance.

10

Shonti

25 Dec 2025

·

Stayed 2 nights

Plenty of shopping nearby and a variety of restaurants, close to the city mall

10

LaShawn

31 Jan 2024

·

Stayed 1 night

Arrived very late in the evening. Check in was smooth and the hotel and room was very clean. In a great area near many stores and restaurants.

10

Kristen

5 Jan 2023

·

Stayed 19,357 nights

Hotel room was clean and spacious. Hotel staff was friendly. Hotel was walking distance to shopping and restaurants.

10

Yondy

20 Jul 2025

·

Stayed 1 night

It was convenient to get out to eat and shop

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some guests enjoyed it and found good choices, while others found it weak, limited, or not fresh, with items sometimes unavailable.

Related guest reviews

6

BRENDA

23 Jun 2025

·

Stayed 3 nights

Traveled for a 3 day soccer tournament. PROS: close to shopping and food, felt safe. Friendly staff, breakfast from 6-10am, laundry available CONS: Rooms could have been cleaner, our room smelled like dog and we found dog kibble on the floor and couch bed. I had to ask for new couch bed linens because the ones provided were stained and had dog hair on them. There also never seemed to be any coffee in the coffee dispensers either. Probably will not stay here again next year

10

Tom

23 Jul 2025

·

Stayed 1 night

Clean, great condition, spacious rooms. Breakfast weak.

10

Lisa

9 May 2025

·

Stayed 1 night

Very spacious and comfortable rooms. The hotel itself is very nice looking inside and out. Comfortable beds, nice kitchenette and staff. Only bad thing was the breakfast. We went to Chick-fil-A down the street. Good thing the hotel is in a great location with multiple restaurants. Would stay again because of the rooms.

10

Jessica

17 Aug 2025

·

Stayed 1 night

The staff was friendly and helpful, the room was clean and had everything we needed, and the breakfast was delicious.

10

Brittany

18 Dec 2025

·

Stayed 1 night

Building in good condition. Room was clean. I didn’t have breakfast but my husband did and enjoyed it. Extra sheets, pillow, and blanket were already in the room as we needed to use the pullout in the couch.

6

Amber

26 Dec 2025

·

Stayed 2 nights

The breakfast menu was not very fresh. The organization of the buffet was odd. Example - the microwave was on a trolley, and the trolley had raised sides so you could not open the microwave door more than a few inches. The oatmeal pot was under a plastic bar cover, but that made it impossible to open the lid to get to the oatmeal to spoon it in to the bowls. I mean what is the point of offering these options if they are not possible to work with

10

Amanda

13 Mar 2024

·

Stayed 1 night

Easy checkin . The room was fantastic. So much room . Lots of storage . Loved the separate sitting area and kitchen area. Pool was so nice and clean. Had a great overall experience. The only thing that was a disappointing was the breakfast. There was some choices but we thought it was lacking . Now granted we didn’t get down to breakfast till 9:00 am which is not super late but the selection was very lacking. Had the usual three choices of cereal and oatmeal . Some red apples and 1 banana and a bowl of pre packaged muffins and the waffle maker. There was a container like a hot box with 1 breakfast sandwich inside that looked like it had been there for a week. It was so not appetizing and 1 folded egg that looked hard as a rock. There was bread, milk, yogurt so they had everything covered but was still just blah.

10

jennifer

5 Apr 2024

·

Stayed 2 nights

The staff was incredibly nice, only thing they need to improve on was lack of availability on breakfast food.

10

Donna

25 Mar 2024

·

Stayed 1 night

The room was incredible! We loved it! Was a little disappointed about the free breakfast buffet which was just cereal and muffins. Also the hallways did not have a pleasant smell. The smell in the pool area of chlorine would burn your eyes just sitting there. My granddaughter’s eyes was blood red when she got out. But we still enjoyed our stay very much and would definitely stay again.

10

Michelle

3 Apr 2025

·

Stayed 1 night

This was a great stay. Hotel and rooms were clean. Staff was very friendly and my family enjoyed the hot breakfast. My boys enjoyed swimming in the pool and the work out room was great....even had a peloton. No problems with stay and would recommend it.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$127
February	US$138
March	US$147
April	US$228
May	US$191
June	US$154
July	US$158
August	US$148
September	US$158
October	US$204
November	US$136
December	US$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $179
20 $158	21 $155	22 $197	23 $174	24 $131	25 $209	26 $225
27 $130	28 $130	29 $130	30 $130

Su	Mo	Tu	We	Th	Fr	Sa
				1 $171	2	3
4 $135	5 $130	6 $130	7 $130	8 $135	9 $165	10 $346
11 $127	12 $156	13 $236	14	15	16	17
18	19 $336	20 $208	21 $175	22 $162	23 $414	24 $479
25 $162	26 $166	27 $217	28 $154	29 $156	30	31

Home2 Suites by Hilton Winston-Salem Hanes Mall

Prices for Home2 Suites by Hilton Winston-Salem Hanes Mall

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Suite, 1 Bedroom

Studio, 1 King Bed, Accessible, Bathtub

Studio, 1 Queen Bed, Accessible (Hearing)

Studio, 2 Queen Beds

Studio, 1 Queen Bed

Studio, 2 Queen Beds, Accessible (Hearing)

Room, 1 Queen Bed, Accessible (3X3 Transfer Shower)

Studio, 1 King Bed, Accessible (Hearing)

Guest reviews of Home2 Suites by Hilton Winston-Salem Hanes Mall

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites by Hilton Winston-Salem Hanes Mall

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