Name: Hilton Garden Inn Chicago McCormick Place
Address: 123 East Cermak, Suite 300, Chicago, Illinois, United States of America, Chicago, Illinois, US
Price range: US$153–US$987 per night
Rating: 8.48

What guests think

At Hilton Garden Inn Chicago McCormick Place, reviewers praise friendly staff, walkable access to McCormick Place and Soldier Field, and generally comfortable rooms with views, while noting recurring drawbacks like costly valet parking, occasional noise, rooftop closures, and mixed cleanliness.

The skybridge to McCormick Place and proximity to Wintrust Arena and transit are recurring highlights. On-site dining draws praise for rooftop views and breakfast, though costs and selection can feel limited. Some guests mention slow or rigid check-in and occasional elevator issues. Expect a convenient, event-focused stay with generally comfortable rooms and friendly staff.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Direct skybridge access to McCormick Place and a rooftop venue with city views are frequent positives, alongside a pool and fitness center. Downsides include expensive valet parking with limits or procedural issues, plus occasional elevator outages or pool unavailability.

Related guest reviews

10

Amanda

10 Feb 2025

·

Stayed 2 nights

The hotel and staff were very nice. Breakfast at the Vu Rooftop was so good and reasonably priced (gratuity is already added to receipt). One minor problem was the TV cable was not working the first night.

10

Armando

8 Apr 2025

·

Stayed 6 nights

The property is very clean. It has a bridge connector to the McCormick Convention Center, very concinient to avoid the weather. The Rooftop Bar offers great selection of breakfast and a nice view for drinks at night.

8

Josh

1 Sept 2025

·

Stayed 3 nights

Would’ve been nice to know that roof top bar was closed sooner.

10

Danielle

24 Nov 2025

·

Stayed 2 nights

From the moment you walk in you are greeted by friendly staff. They let you know if you need anything just ask. The valet parking was a bonus. The only down side is you get 3 in/outs. Love the fact you have to have a key to use elevator, pool, laundry and fitness center. There is places in walking distance. An amazing pizza joint (2 min) soilder field (10 min) The breakfast was good but it does cost a pretty penny ($72 for 3) the menu is limited and they automatically charge gratuity.

10

Ben

3 Jul 2023

·

Stayed 2 nights

Unless you valet park, you'd better not drive here. But there's a great restaurant right next to the hotel and an Orangetheory Fitness right across the street.

10

James

23 Aug 2024

·

Stayed 2 nights

The Hilton section of the building had only 2 elevators for the 20 or so floors, which wasn’t to bad of a wait but one of the elevators quit working on the 2nd day of our stay and caused major delays and crowds in the lobby.

6

Michael

13 Dec 2023

·

Stayed 1 night

Good location for a Bears’ game. Paid for drink vouchers we were unable to use. The View was closed the night of our stay for a closed private party. They weren’t serving drinks the following day until 11am and we had to check out by then.

10

Emily

6 Jan 2025

·

Stayed 1 night

I enjoyed how quiet the night was even with it being NYE. I will say I wish I was notified about the pool being out of service. We had planned on using it for our stay.

6

Kevin

19 Apr 2025

·

Stayed 6 nights

Rating: 3 out of 5 stars Check-in was smooth, and the front desk staff were excellent—friendly and efficient. The room was spotless, and housekeeping was consistently thorough and kind. Daily cleanings were a huge plus. The location was perfect for the nearby conference. However, I had to adjust my dates and was charged a steep fee. The hotel’s rigid “no change, no cancellation” policy felt overly strict. I won’t stay at another hotel with such inflexible terms. The biggest issue was valet parking. They use a text system for car requests—sometimes you get a confirmation, sometimes not. When going downstairs, the valet staff often had no idea if the car was on its way, manually sorting through tickets to check. They frequently double-parked my car, forcing me to enter/exit from an active traffic lane, which understandably frustrated other drivers. Valets also kept changing settings—seat, mirrors, radio, climate, even the automatic lights—without resetting them. Each request came with a paper tag, which felt wasteful and left pink slips in the car. On the last day, I was rudely told I was nearing their “3 per day” limit, even though I only requested the car 11 times during a 6-night stay. Great staff and location, but the valet experience and inflexible policies were dealbreakers.

10

Kathleen

7 Mar 2025

·

Stayed 1 night

Really nice pool, quiet, loved the upstairs dining area view

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Cleanliness

Many guests found rooms and common areas clean. However, recurring reports of musty odors, mold or hair in bathrooms, dirty linens, and missed restocking point to inconsistent housekeeping.

Related guest reviews

4

Charles

30 Sept 2025

·

Stayed 3 nights

Not the best area of town. Bed was not very comfortable, room wasn't very clean. On the bright side there is access to a Starbucks from the lobby. I would not stay there again, especially given the other nearby options.

8

Roberto

1 Jul 2025

·

Stayed 5 nights

Good hotel and excellent service. Unfortunately, there was mould in the shower walls.

6

Angela

4 Sept 2025

·

Stayed 1 night

I didn’t like the hidden incidental fee. The room had pubic hair on the toilet and floor. And found a dirty pair of girls underwear on a shelf by the extra blanket. Other than that it was good for an overnight trip.

6

Jasmine

26 Mar 2025

·

Stayed 1 night

Very nice property, bathroom was left full of hair and mold in the shower

10

Ahsan

1 Apr 2025

·

Stayed 3 nights

Excellent hotel. Very clean. Beautiful view room

10

Robin

7 Sept 2025

·

Stayed 2 nights

The rooms were perfectly clean and well tended to. The staff is what made this place great though- if I needed something all I had to do was send a text and the staff was on it.

6

Cynthia

7 Jul 2024

·

Stayed 1 night

Everything was great except for two things: 1. It smelled life feet in both hallway abd our room 2. There were someone's leftover food in the mi i fridge. And the area arond coffee and microwave was dirty w greasy fingerprints. We put the old food outside our room and it was still there the next day in the hallway. Gross. Otherwise, bed was very comfy and the linens were fresh and of good quality ( i cant stand cheap nappy sheets! These were nice thread count cotton sheets). Staff was friendly and professional. Lobby and room was modern and nice. Just need to do something about the smell and tighten up the housekeeping crew.

4

muhammad

9 May 2023

·

Stayed 3 nights

Room could use more cleanliness I could find stains in bathtub, hair on floor Also empty shower gel bottles and I requested for refill which never happened 5/10

10

Skylar

30 Aug 2025

·

Stayed 1 night

The staff was very friendly and helpful. The room was very clean, and extremely quiet for a room in downtown Chicago. We would gladly book here again for a future stay in the Windy City.

2

Angela

16 Sept 2024

·

Stayed 2 nights

The rooms had a terrible odor, and we had to switch rooms three times. In one of the rooms, the sheets were dirty. When we reached our final room and checked the bed, we found the sheets there were also dirty and had to be changed. We were promised a credit for the inconvenience, but it was never issued. Additionally, the daily valet fee allows only up to three car removals per day. I would not stay here again nor recommend it to others.

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Rooms

Rooms are generally comfortable with good city or lake views, and some are spacious and quiet. Guests mention occasional noise bleed, very firm or squeaky beds, and poor lighting or limited in-room tech.

Related guest reviews

10

Leandro

16 Oct 2025

·

Stayed 2 nights

Great stay room was comfortable and quiet.

4

Simoura Michelle

30 Nov 2025

·

Stayed 2 nights

Room was stale smelling and there was no hot water. Thin walls, could hear everything the people in the room next to me were talking about. The elevator smelled like strong cheap cologne and raspberry body spray, also cheep. When I tried to call, the phone just rang until eventually it disconnected.

8

Whitney

26 Aug 2024

·

Stayed 2 nights

The staff were friendly and helpful, and we got to use the pool and get some snacks. My only problem with our stay was the beds, they were very firm and we both got little sleep from tossing and turning.

10

Tammy

10 Nov 2023

·

Stayed 1 night

Went to the bears game so hotel was close by to walk. Hotel was clean and our room was large and spacious. Pool area was nice as well

10

Bradley

7 Jan 2025

·

Stayed 4 nights

Check in was a breeze and they let us swap rooms to a corner room that had the most spectacular view. This was amazing and all of the staff there were incredible and amazing. I will definitely stay there again when I visit Chicago in the future.

6

Heather

11 Aug 2025

·

Stayed 2 nights

Staff and location were excellent. I would however only give this hotel 3.5 stars due to the bed. It squeaked every time I moved and the mattress was too firm and uncomfortable.

2

Yeongjae

18 Oct 2024

·

Stayed 3 nights

noisy construction at 2 am. couldn't sleep and they never apologized.

8

tara

25 Feb 2025

·

Stayed 2 nights

the only bad thing i would say is the club music was so loud that i couldnt sleep until they stopped playing and the price for parking was ridiculously high.

6

Greg

29 Jul 2023

·

Stayed 1 night

Rooms have terrible lighting, 3 towels in a queen double is not enough, TVs are not compatible with computers and have no apps for sign in (so can only scroll through a small selection of channels), and there is no information about the hotel in the room or on the TV. If you want dinner you’ll have to use your phone to figure out where things are from their general website.

10

John

27 Jan 2024

·

Stayed 3 nights

Outstanding end room with a spectacular view east - thank you! Great folks at the front desk.

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Service

Staff are frequently described as friendly, professional, and accommodating, with quick help and flexibility on requests. Some reviews note slow or rigid check-in and occasional lapses in communication or courtesy.

Related guest reviews

10

Carin

8 Dec 2025

·

Stayed 1 night

Stay was fine! Having a cat meowing at 2am was a little annoying, but we survived. The staff was very accommodating to allow us a late checkout.

10

Kirstie

4 Jan 2025

·

Stayed 3 nights

The staff made our stay AMAZING. Accommodated an early check in when we arrived and a late checkout on leaving. These things made a big difference. The room was lovely and clean and quiet. A perfect stay. But cannot speak highly vouch about the friendly, professional staff.

8

Jennifer

7 Nov 2025

·

Stayed 1 night

Staff were helpful and quick to check us in. Hotel was quiet, even as booked as it was.

4

Sonia

24 Jun 2025

·

Stayed 1 night

Extremely slow checkin. A manager came out at one point but then didn’t help check people in. The staff were super nice and working hard but I think they were new. Disappointed because the property is nice.

10

Robin

7 Sept 2025

·

Stayed 2 nights

The rooms were perfectly clean and well tended to. The staff is what made this place great though- if I needed something all I had to do was send a text and the staff was on it.

10

Donald Craig

18 May 2024

·

Stayed 3 nights

Great stay Shaun at the front desk was super helpful Entire staff was great Always responded to our news quickly

10

Zachary

31 Oct 2025

·

Stayed 1 night

Excellent service. Everyone was very nice and kind.

2

Sarah

1 Sept 2025

·

Stayed 1 night

We arrived 25 minutes before check in time at 4 pm. We stood in line for checkin-got up to the desk and were told to come back in 25 minutes when we will start assigning rooms. There was already about 50 people waiting in the lobby for their rooms….after a long day to a lobby full of people waiting for rooms because the staff wouldnt assign rooms until after 4 pm. Seriously-just check people in. If the rooms are ready, which they all were then why make people angry and just give them a place to go. Get off the power trip…

8

Brenda

3 Dec 2024

·

Stayed 2 nights

Staff was not very friendly. They were judgy, and overall seemed like they were being inconvenience. The first thing I was told when I walked in was “um you’re at the Hilton garden” in a very condescending voice. When we went to the lobby to get laundry detergent they were all out, and when we were getting snacks one of the workers was giving us a dirty look the whole time. He then came over and asked if we had “moved the self checkout?” We are all over 30 y/o, but were treated like high school kids. The next day we asked to checkout later and the staff once again was not friendly. Just overall not the best experience, especially with it being a Hilton hotel.

10

Tiwiwaus

2 Jul 2023

·

Stayed 3 nights

The staff at this property went above and beyond at all times. They were helpful, kind, and incredible. I can't recommend this hotel enough due to the staff. Akira, Mario and Cassandra were the best!

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Location

Convenient for McCormick Place, Wintrust Arena, Soldier Field, and transit, with Chinatown and downtown within reach. A few guests felt the immediate area was less appealing or unsafe late at night.

Related guest reviews

10

Galina

15 Sept 2025

·

Stayed 1 night

Great stay, very close to the Soldier field

10

Corrine

3 Sept 2025

·

Stayed 2 nights

Very accessible to all downtown activities in Chicago

10

Nabil

13 Oct 2024

·

Stayed 5 nights

Very clean, very nice staff, excellent location

10

Michael

6 Nov 2024

·

Stayed 2 nights

Very close to trains, marathon finish line and bib pick up location. Excellent restaurants like Flatpour nearby.

10

Karen

26 Jul 2025

·

Stayed 1 night

Perfect location!

8

Darla

8 Aug 2025

·

Stayed 3 nights

Close to L stations. Walkable to Soldier Field.

8

Aleida

7 Aug 2025

·

Stayed 3 nights

Connected to the convention center.

10

Leslie

28 Aug 2025

·

Stayed 1 night

Perfect for our event at Wintrust Arena.

10

Kristin

10 Nov 2025

·

Stayed 1 night

Clean room, easy walk to Soldier Field for Bears game and to Shedd Aquarium and Adler Planetarium

8

Dhawal

5 Aug 2025

·

Stayed 2 nights

Felt unsafe, as during night when checking in, people in front of hotel were drunk and created unhealthy environment for family and the baby

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Dining

Rooftop breakfast and views earn praise, and lobby Starbucks or nearby spots add options. Common gripes include no included breakfast, high prices, limited menus, and venues restricted or unavailable at times.

Related guest reviews

10

Amanda

10 Feb 2025

·

Stayed 2 nights

The hotel and staff were very nice. Breakfast at the Vu Rooftop was so good and reasonably priced (gratuity is already added to receipt). One minor problem was the TV cable was not working the first night.

10

Armando

8 Apr 2025

·

Stayed 6 nights

The property is very clean. It has a bridge connector to the McCormick Convention Center, very concinient to avoid the weather. The Rooftop Bar offers great selection of breakfast and a nice view for drinks at night.

10

Judy

31 May 2024

·

Stayed 1 night

We loved the entire experience and will try to book there again soon! Clean and super comfortable. Just be aware the rooftop breakfast is VERY expensive. 1 cut strawberry and 14 blueberries was a “bowl” of fruit for $5. A piece of toast was $3. BUT the view is amazing and made it worth it!

10

Danielle

24 Nov 2025

·

Stayed 2 nights

From the moment you walk in you are greeted by friendly staff. They let you know if you need anything just ask. The valet parking was a bonus. The only down side is you get 3 in/outs. Love the fact you have to have a key to use elevator, pool, laundry and fitness center. There is places in walking distance. An amazing pizza joint (2 min) soilder field (10 min) The breakfast was good but it does cost a pretty penny ($72 for 3) the menu is limited and they automatically charge gratuity.

8

Alexandra

15 Apr 2025

·

Stayed 4 nights

This place is great if you’re going to the convention hall! The staff is wonderful and helpful. The paid breakfast however is very limited. Also, the water took about 5 minutes to get hot.

8

Stephanie

2 Jul 2024

·

Stayed 1 night

Our 1st room smelled like marijuana so they moved us to a new room which was actually larger and was a corner room. They gave us a bag with snacks to apologize. We tried to go to the rooftop to see the view of the lake, but couldn’t because they said we needed a reservation since it’s a bar also. We didn’t want to drink just see the view and leave. It would have been nice if that was mentioned somewhere. We booked that hotel since it had a rooftop view of the lake. I was charged twice for parking even though we stayed one night and never took our car out of the garage until we left. I called about it and the man I spoke to was no help. I was told to call back later. The room itself was nice. It would be nice if they offered free breakfast since we paid over $250.00 for 1 night. It was an easy walk to Soldier Field for the concert we were attending.

10

Zhao

5 Apr 2025

·

Stayed 1 night

Nice roof top breakfast.

6

Michael

13 Dec 2023

·

Stayed 1 night

Good location for a Bears’ game. Paid for drink vouchers we were unable to use. The View was closed the night of our stay for a closed private party. They weren’t serving drinks the following day until 11am and we had to check out by then.

10

Bishnu

15 May 2023

·

Stayed 2 nights

Very few good dining options in walking distance. the rooftop restaurant was a life saver.

10

Kathleen N

3 Sept 2025

·

Stayed 2 nights

Easy to walk to Soldier Stadium, Chinatown, and easy access to public transportation. Valet parking was easy and quick. The restaurant on the 22nd floor was excellent and had excellent views of the city. The room was clean and comfortable. Would definitely stay here again on my next trip to the city!

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Month	Average price
January	US$95
February	US$143
March	US$167
April	US$197
May	US$379
June	US$502
July	US$350
August	US$315
September	US$290
October	US$291
November	US$191
December	US$148

Su	Mo	Tu	We	Th	Fr	Sa
				1 $256	2 $290	3 $987
4	5	6	7 $462	8 $205	9 $671	10
11	12 $184	13 $184	14 $184	15 $184	16 $298	17
18	19	20	21 $579	22	23 $184	24 $177
25 $174	26 $187	27 $187	28	29	30	31 $153

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $726	18 $374	19
20 $326	21 $291	22 $291	23 $291	24 $264	25 $293	26 $290
27 $416	28 $418	29	30

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Corner (Roll-In Shower)

Room, 1 King Bed, Accessible (Hearing)

Suite, 1 Bedroom, Corner

Suite, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed

Premium Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Corner

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Chicago McCormick Place

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Prices for upcoming dates