Name: Quality Inn & Suites Carlsbad Caverns Area
Address: 4200 National Parks Highway, Carlsbad, New Mexico, United States of America, Carlsbad, New Mexico, US
Price range: US$107–US$172 per night
Rating: 8.75

What guests think

At Quality Inn & Suites Carlsbad Caverns Area, guests consistently praise the friendly service, clean rooms, and convenient location for visiting Carlsbad Caverns, while noting a generally good complimentary breakfast and comfortable beds.

Common drawbacks include occasional traffic or mechanical noise and spotty Wi-Fi. Facilities get mixed feedback: the gym and parking are handy, but the outdoor pool and elevator can disappoint, and laundry has been unavailable at times. Expect a clean, friendly, value stay near the parks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are a mixed bag: the gym and parking are useful, but the outdoor pool ranges from enjoyable to closed or very cold, the elevator concerns some guests, and laundry has occasionally been out of order.

Related guest reviews

8

Colette Joy

21 Jun 2023

·

Stayed 1 night

Staff was great! Elevator was scary! Please get it fixed!

8

Oscar

30 Sept 2024

·

Stayed 2 nights

The staff was great, the no water in the pool . The fitness area was good. I didn’t like the tub , it was slanted on both sides towards the middle. I felt unsafe in it while showering.

8

lijing

1 Apr 2025

·

Stayed 1 night

Clean room, easy parking, friendly staff and good breakfast

10

Martiza

23 Oct 2025

·

Stayed 1 night

We were stayed after a day at Guadalupe Mountain NP. Monica at the front desk was great. Told us the best place to park that is close to our room. Even checked on us within an hour to ask if everything was ok with the room. Gym was well equipped for people that can handle heavier weights. We plan to stay next year when we visit the mountain again.

6

Jeffrey

7 Jun 2025

·

Stayed 1 night

The beds are comfortable. The pool is ice cold and dirty it’s placed in a bad spot the sun goes behind the building in the evening and the pool is in the shade. This was one of the coldest pools I’ve ever swim in.

10

Joyce

21 Jul 2025

·

Stayed 1 night

The room and bathroom were very clean. No musty smell. The pool appeared clean and well kept. Breakfast was very good with many choices. Would stay there again.

8

Samantha

23 Nov 2025

·

Stayed 1 night

Room was good, parking right out front, great location for the caverns

8

Kelly Michele

28 Aug 2025

·

Stayed 2 nights

Very clean, extremely helpful front desk. Difficult experience with slow internet but the front desk did help. Was bummer the laundry was broken. Overall great stay and Monica at the front desk was fantastic.

4

Tommie

24 Jun 2023

·

Stayed 1 night

The check-in girl, Chelsey, was so nice and very helpful with a place to eat. The trip to our 3rd floor room was scary. The elevator needs service so badly, I thought we would be stuck and have to be rescued. The sheet were clean but the rest of the room needed help. The tv remote was full of old dried food, the bathroom toilet tank was loose you couldn’t flush the toilet the calk is gone so it looks dirty the tub was stained. This was not worth the money. They need a maintenance man badly!!! They need a maid training session.

8

Darrin

17 Jul 2025

·

Stayed 2 nights

Room had foot odor smell. Trash around the pool and grounds

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently highlight very clean rooms and public areas. A smaller number report issues like odors, stains or hair, occasional pests, and litter around the pool.

Related guest reviews

10

Melanie

11 Jan 2024

·

Stayed 1 night

The employees are kind and helpful. The whole building and grounds are clean and inviting.

8

ORA

13 Jan 2026

·

Stayed 2 nights

Rooms very clean

8

Allison

17 Jul 2025

·

Stayed 1 night

The staff here is super nice. Our first room had a very bad smell but they quickly moved us to another room. The room Itself was comfortable but I did notice some moldy areas in the bathroom. Yikes! But the bed was comfy! We were only here less than 24 hours so not a big deal. Also breakfast was really good!! The staff definitely get 5🌟

4

Randall

12 Jun 2025

·

Stayed 2 nights

There was what appeared to be dried blood in the bathroom, tv did not work for several hours the first night and the internet did not work entire stay and our no smoking room smelled like stale cigarettes. The bathroom fan did not work and there was no plug in the bathroom sink.

10

Faith

13 Jan 2026

·

Stayed 1 night

This hotel was clean and convenient. Great breakfast, friendly staff everything was clean and prepared.

10

Joyce

21 Jul 2025

·

Stayed 1 night

The room and bathroom were very clean. No musty smell. The pool appeared clean and well kept. Breakfast was very good with many choices. Would stay there again.

4

Tommie

24 Jun 2023

·

Stayed 1 night

The check-in girl, Chelsey, was so nice and very helpful with a place to eat. The trip to our 3rd floor room was scary. The elevator needs service so badly, I thought we would be stuck and have to be rescued. The sheet were clean but the rest of the room needed help. The tv remote was full of old dried food, the bathroom toilet tank was loose you couldn’t flush the toilet the calk is gone so it looks dirty the tub was stained. This was not worth the money. They need a maintenance man badly!!! They need a maid training session.

10

Wai

8 Jun 2025

·

Stayed 1 night

The room is clean and the whole hotel has a pleasant scent. Breakfast is good. It has a great variety of food to choose from. The area and tables are clean. Check in is easy, no hassle. The hotel is not located in a busy area so it's pretty quiet. Definitely will stay again.

8

Krista

27 Dec 2023

·

Stayed 1 night

The parking lot was well lit, the staff was friendly, and the bed was comfortable. However, the elevator was not clean, had a hole in the metal door, and made strange noises. There was hair in the bathtub, streaking on the bathroom mirror, and a used toothpick by the nightstand.

8

Darrin

17 Jul 2025

·

Stayed 2 nights

Room had foot odor smell. Trash around the pool and grounds

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and sometimes spacious, with good beds and strong air conditioning. Some guests note traffic or mechanical noise and inconsistent Wi-Fi.

Related guest reviews

8

John

15 Jul 2025

·

Stayed 1 night

Newer facility. Comfortable.

10

Robert

13 Dec 2025

·

Stayed 1 night

Rooms were clean, bed was comfortable, breakfast was good, plenty of food options close by and area felt safe.

8

Ann

30 Sept 2023

·

Stayed 1 night

Wi-fi not easily accessible.

10

Divyesh N.

26 Nov 2024

·

Stayed 1 night

Spacious rooms. At least bigger than some of the other hotels.

8

Denise

8 Sept 2025

·

Stayed 1 night

Accommodations were good just the room was noisy due to the location and close to the main street

4

Eddie E

16 Dec 2025

·

Stayed 1 night

There's a loud sound in the room and you can even hear outside the room. But it's coming from a vent in the bathroom. We had to close the bathroom door. It's still audible, but better. The overnight gal wasn't very friendly, wasn't dressed well and looked and sounded tired. She tried to get us a different room, but said you were sold out. We're checking out early, anyway. And the mattress sinks towards the middle.

8

Felicia

20 Aug 2024

·

Stayed 1 night

AC worked awesomely!!!

4

Pauline

18 Apr 2024

·

Stayed 1 night

Don't get a room street side, it's the freeway through town and very noisy. Also, make sure you're not by the stairs as people go up and down all night. Very noisy stay, little sleep, couldn't give us another room.

10

Robert

12 Nov 2024

·

Stayed 1 night

Clean, comfortable, well maintained. Road traffic noise is excessive and 24 hours.

10

Henry

22 Aug 2025

·

Stayed 1 night

Nice atmosphere, great room. WIFI was weird. If you were not a choice reward member you had to watch a sponsor video. Kept logging us out. Went to front desk and she was not very helpful. Told me to read how to fix it in the room. Be better and give your customers wifi! Make it simple!!

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Service

Staff are widely described as friendly, helpful, and proactive, often offering local tips and quick assistance. There are isolated reports of rude or unprofessional interactions.

Related guest reviews

10

Judith

26 Sept 2025

·

Stayed 2 nights

On our arrival we were checked in by Monica. Once we were settled in our room she called to see how our room was. We had a problem with our TV and logging into Wi-Fi. Monica came to our room and helped us resolve our issues. She definitely went above and beyond. As an employer she is the kind of employee we all value most!

10

Antonio

28 Sept 2025

·

Stayed 2 nights

Great front desk personnel

10

Judy

7 Mar 2025

·

Stayed 1 night

The hotel was great for my one-night stay. It was clean and comfortable and the staff was really nice. There was a problem totally out of their control and they worked hard to make it right, even though it wasn’t their fault. Highly recommend.

2

Jason

6 Dec 2023

·

Stayed 6 nights

The staff was oblivious to the term late check-in. I was frustrated and cancelled my reservation. No desire to use this hotel in the future.

10

Martiza

23 Oct 2025

·

Stayed 1 night

We were stayed after a day at Guadalupe Mountain NP. Monica at the front desk was great. Told us the best place to park that is close to our room. Even checked on us within an hour to ask if everything was ok with the room. Gym was well equipped for people that can handle heavier weights. We plan to stay next year when we visit the mountain again.

4

Lucrecia

31 Aug 2025

·

Stayed 1 night

First when we arrive to the hotel, the hostess was incredibly rude. Then we were qoken up at 5 am with lota of banging on the walls that did stop until 8 am. Overall I would not reccomend.

10

Megan

19 Apr 2025

·

Stayed 1 night

Staff was absolutely amazing! Check in and out process was quick and easy. Brandon and Cas were beyond helpful!!! Monica was extremely kind! Room was great, breakfast was great!

10

Becky

15 Jul 2023

·

Stayed 2 nights

Friendliest staff I have ever encountered - not just one but all of them!

10

Rebecca

1 Jun 2025

·

Stayed 1 night

From check in to check out, everything was wonderful. The front desk was extremely helpful and helping us decide what to eat for dinner as well as helping us get information about the caverns. The room was clean and stocked well for our stay. I give it a 10 out of 10.

4

Nick

28 Jun 2025

·

Stayed 1 night

First room smelled like milldew. The lady behind the desk said that many of them did due to a carpet cleaning company who did a bad job. She was kind and changed our room before we moved in. Once we moved in to the second room, we left to eat and returned to find the shower only came down at a trickle. We told the new lady at the dront desk and she was rude about it. Came and pulled the knob, saw water coming out and proceeded to tell us we were doing it wrong. My two daughters had already resorted to a bath instead of a shower and my wife had to manage her hair under the poor shower head. She then said that we could change rooms, but it was already11:30 and we were settled in. The next morning I asked for a discount, but she said that she could not give a discount because we booked with Expedia.

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Location

Convenient base for Carlsbad Caverns and Guadalupe Mountains, set on the main road with easy access to dining. Some guests experienced traffic noise, a confusing entrance, or found the surrounding area less appealing.

Related guest reviews

10

Kenneth

9 Sept 2025

·

Stayed 2 nights

The hotel was nicely situated between the town of Carlsbad and the National Park.

10

Ivette

1 Aug 2023

·

Stayed 2 nights

Really close to the caverns and close to other activities in town. Easy to get to off the main road.

10

Pamela

3 Feb 2024

·

Stayed 1 night

Great location on end of town closest to Caverns. Lots of dining options along the same street. Rooms were nice and clean. Gal at the front desk was friendly and helpful. Only one complaint is the coffee machine didn’t work so coffee was in a pump thermos. No decaf option.

10

Sandra

21 Sept 2025

·

Stayed 2 nights

Clean room, friendly staff and about 20 miles from Carlsbad Caverns

10

Anthony

30 Dec 2025

·

Stayed 2 nights

Great stay. Very clean and very good breakfast bar. Added bonus. Closest hotel to the caverns.

10

John

16 Sept 2024

·

Stayed 2 nights

Building and premises were very clean and well maintained. Breakfast was amazing. Only issue is some GPS apps will get the entrance wrong (it's south of the US 180/62-Energy Ave./Hidalgo Rural Rd. intersection).

8

Tim

16 Sept 2025

·

Stayed 1 night

The property is clean and the staff is friendly, the area seems dirty and not too safe. Limited dining options.

8

susan

15 Oct 2024

·

Stayed 1 night

South end of Carlsbad with easy trip to Carlsbad Caverns.

6

Mark

26 Sept 2025

·

Stayed 1 night

The entry is inconvenient and unclear to the driver, making it challenging to locate.

10

Frank

30 May 2025

·

Stayed 1 night

Nice hotel, convenient location to visit the caves.

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Dining

Breakfast is often praised for hot options and variety. Others found it mediocre, limited, or occasionally cold or not promptly replenished.

Related guest reviews

8

Norah

4 Nov 2024

·

Stayed 1 night

I was a bit taken aback by the exterior. I expected the rooms to not be that nice based on the exterior but the rooms were impeccable. Comfortable, pleasant and clean.Its nice to be pleasantly surprised. The breakfast was terrible.

10

Robert

13 Dec 2025

·

Stayed 1 night

Rooms were clean, bed was comfortable, breakfast was good, plenty of food options close by and area felt safe.

8

Blaine

3 Mar 2024

·

Stayed 1 night

Would have rated you higher if the eggs and sausages weren’t cold.

8

Jim

24 Feb 2025

·

Stayed 1 night

Property shows its age, multiple pieces of furniture showing some damage in the room. Staff was very nice and helpful when discussing the carlsbad caverns. The free breakfast was appreciated but mediocre. If you are planning on it, just be prepared for that.

8

Ankesh

31 Dec 2023

·

Stayed 1 night

Nice and clean hotel close to Carlsbad caverns and Guadalupe mountains. Staff is very helpful and friendly . The rooms were nice but the bed was not very comfortable. Breakfast was decent but when we went most the stuff was not available like eggs and sausages and no one was refilling.

10

Anthony

30 Dec 2025

·

Stayed 2 nights

Great stay. Very clean and very good breakfast bar. Added bonus. Closest hotel to the caverns.

10

Faith

13 Jan 2026

·

Stayed 1 night

This hotel was clean and convenient. Great breakfast, friendly staff everything was clean and prepared.

10

Theodore

24 Sept 2024

·

Stayed 1 night

Room was comfortable but not overly spacious. Room and hotel were very clean. Breakfast was ok; eggs, sausages, pancakes and cerals. Lots of food options nearby. Convenient to Carlsbad Cavern NP.

10

John

14 Dec 2025

·

Stayed 1 night

Clean room! Excellent breakfast, and excellent variety. My gluten free son had plenty to eat!

10

Charles

15 Jun 2025

·

Stayed 1 night

Solid choice for our cavern trip. The breakfast was quite good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$110
February	US$108
March	US$118
April	US$116
May	US$117
June	US$119
July	US$118
August	US$114
September	US$118
October	US$118
November	US$114
December	US$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $172	17 $111	18 $124	19 $128
20 $124	21 $155	22 $140	23 $136	24 $111	25 $111	26 $111
27 $107	28 $136	29 $136	30 $136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $111	3 $108
4 $107	5 $128	6 $140	7 $140	8 $132	9 $132	10 $132
11 $128	12 $128	13 $128	14 $128	15 $128	16 $128	17 $122
18 $135	19 $128	20 $128	21 $128	22 $136	23 $144	24 $142
25 $113	26 $144	27 $128	28 $144	29 $144	30 $116	31 $142

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 1 King Bed

Room, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible

Standard Room, 1 King Bed

Suite, 2 Queen Beds, Accessible

Room, 2 Queen Beds, Accessible

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites Carlsbad Caverns Area

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Prices for upcoming dates